Suite 360. May 10, 2010 MEMORANDUM NO.: ( ) 9. User Agency. Director, State Purchasing. SUBJECT: State Term Contract No.

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1 May 10, 2010 Suite 360 MEMORANDUM NO.: ( ) 9 TO: FROM: User Agency Director, State Purchasing SUBJECT: State Term Contract No Title: Wireless Voice Services Effective May 11, 2010, the State Term Contract with Verizon Wireless has been renewed for a two year period through May 10, The renewal includes rate reductions to the per-minute rates as well as other reductions to certain calling plans. Please see Amendment 9 for details. Effective immediately, Raghib Qureshi will assume contract administration duties for this State Term Contract. Please direct any questions regarding this Contract to Raghib Qureshi at (850) or Raghib.Qureshi@dms.myflorida.com.

2 WIRELESS VOICE SERVICES STATE TERM CONTRACT # AMENDMENT 9 THIS AMENDMENT (number 9) ( Amendment ) is made and entered into by and between the State of Florida, Department of Management Services ( Department or Customer ) and Verizon Wireless Personal Communications, LP (a Delaware LP) DBA Verizon Wireless and Verizon Wireless of the East LP DBA Verizon Wireless, ( Contractor or Verizon Wireless ), for attachment to Contract # , effective May 11, 2005 ( Contract or Agreement ). The parties agree that the Term of this Contract shall be renewed for an additional twenty-four (24) months commencing upon May 11, 2010 and ending on May 10, 2012 unless extended, cancelled or terminated as provided herein or the terms and conditions of the Agreement. The Department and Verizon Wireless hereby agree to amend the Contract as follows: 1. This Amendment is an integral part of and modifies the Contract. The terms used herein which are defined or specified in the Contract shall have the meanings set forth in the Contract. If there are any inconsistencies between the provisions of this Amendment and the provisions of the Contract, the provisions of the Amendment shall control. 2. This Amendment shall be effective when executed by both parties. 3. The Department, by written notice to the Contractor, may upon thirty (30) days written notice to the Contractor, terminate the Contract in whole or in part when the Department determines in its sole discretion that it is in the State s best interest to do so. The Contractor shall not furnish any goods or perform any services after it receives the notice of termination, except as necessary to complete the continued portion of the Contract, if any. 4. Contractor acknowledges that the Department may issue a procurement for mobile communication services and agrees that, upon execution of a contract resulting from the procurement for mobile communication services, the Department may terminate the existing services provided under this contract with 30 days written notice with no termination liability charges. End-Users of this Contract will be allowed to migrate to the new contract without any penalty. The Contractor shall work with the Department/end-users for a seamless or transparent transfer of existing end-users to the new wireless contract. The existing end-user migration shall be at no cost to the Department or end-users. Neither the Department nor the existing end-user shall be liable for any expense associated with migration to the new wireless service. 5. The Basic Wireless Voice Services Florida Plan and the Basic Wireless Voice Services Nationwide Plan are modified as follows: The Per Minute Rate for the Basic Wireless Voice Services Florida Plan is $ The Per Minute Rate for the Basic Wireless Voice Service Nationwide Plan is $ Section 6.02 (Worksheet 1) to the Agreement is stricken in its entirety and replaced with the new Section 6.02 (Worksheet 1) attached hereto. 6. The Basic Push To Talk Florida Plan is modified as follows: 1000 Mobile to Mobile Minutes are added to the Contract. The Per Minute Rate for the Basic Push To Talk Florida Plan is $ Section 6.03 (Worksheet 2) to the Agreement is stricken in its entirety and replaced with the new Section 6.03 (Worksheet 2) attached hereto. 7. The $45 Bolt On is modified as follows: The price for Unlimited Florida Only calling and Unlimited Push to Talk Calling will be $45.00 per month. The monthly charge of $75.00 Bolt on is reduced to $65.00 and is now unlimited voice calling Nationwide with Unlimited Push to talk. Section 6.05 (Optional Features) to the Agreement is stricken in its entirety and replaced with the new Section 6.05 (Optional Features) attached hereto. 8. Section 5.3 (b) (Price Changes) is hereby deleted and replace in its entirety by the language below. However, Sections 5.3 (b)(i), (ii), (iii) will remain unchanged. Wireless Voice Services Contract # Amendment 9 Page 1

3 b) Contractor may request an adjustment once per Timeline year. Any requested adjustment must not exceed the percentage change in the PPI. Adjustments shall be effective only upon approval of the Department, whose approval shall not be unreasonably withheld, and shall not be applied retroactively. The Department may require, in writing price decreases to reflect any decrease shown in PP An amendment shall be prepared by the Department within forty-five (45) days after the Contractor provides notice of a price change. Rate adjustment schedule as follows: 9. Section 7 is hereby added to the Contract, adding Government Employee Offers. See Worksheet % Employee Liable Rebate Provided Customer maintains a minimum line Attainment Tier of one thousand (1,000) Employee Subscriber voice and/or NationalAccess lines and otherwise meets the terms and conditions of this Contract, Verizon Wireless will issue Customer a 1% annual revenue rebate. The rebate would begin with new Employee Liable End User (ELEU) customers whose activation date is on or after the renewal date of this agreement. The rebate would be based on Customer's properly enrolled and coded Corporate Subscriber post-discount monthly access and usage fees with the exception of NationalAccess megabyte or kilobyte usage fees. The 1% annual revenue rebate will be calculated as of each anniversary based upon the effective date of the Contract and will then be paid to the Department annually in the form of one (1) rebate check. If the Department either selects to or is moved to an Attainment Tier below the one thousand (1,000) line Attainment Tier due to lack of attainment at any point during the Contract, the Department will no longer qualify for the 1% annual revenue rebate during that year of the Contract. No partial rebates will be issued. The Rebate Check will be sent to: Betsy Wonsch, Division of Telecommunications, Florida Department of Management Services, 4030 Esplanade Way, Suite 235H, Tallahassee, FL Employee Liable Discounts Employee Subscriber: Means an employee of Customer utilizing Wireless Service whose account is registered under this Contract, but the employee is the accountholder and bears all financial responsibility and liability for the account. Verizon Wireless relationship with Employee Subscribers is governed by the Verizon Wireless retail Customer Agreement. Employee Discount: Attainment Tier and Monthly Access Fee Discount on Eligible Calling Plans and Data Features Subscriber Line Tiers Discount 18% 10. The following plan is hereby added to the Contract in section 6.02 Wireless Service Plans. (Worksheet 4) $30.00 for 600 Anytime Minutes and 600 Mobile to Mobile Minutes with Unlimited Push to talk. 11. The terms and conditions of the Contract, including attachments thereto not addressed by this Amendment, and except as amended previously or amended herein, shall remain in full force and effect. 12. This Amendment shall be effective on the indicated date contained herein and when executed by both parties. Wireless Voice Services Contract # Amendment 9 Page 2

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5 6.02 Worksheet 1 Wireless Voice Services Plans Basic Wireless Voice Services Florida Plan These Calling Plans are not eligible for any monthly access fee discounts Line Attainment Tier None Standard Monthly Access Fee $0.00 Home Airtime Minutes None Per Minute Rate $0.052 Verizon Wireless Long Distance Rate Included Roaming Airtime Rate $0.39 per minute The Local DigitalChoice home airtime rate and coverage area includes the Verizon Wireless network and select preferred roaming carriers. See Calling Plan Map for details. We bill your calls in one-cent increments. Less than one-cent charges are rounded up to the next full cent. For example, at $0.057 per minute a 3-minute call calculated at $0.171 is rounded to the next full cent and billed at $0.18. At $0.057 per minute, a 23-minute call calculated at $1.311 is rounded to the next full cent and billed at $1.32. Domestic long distance is included when placing calls in the home airtime rate and coverage area. Long distance charges will apply when making or receiving calls outside the home calling area and the United States. Toll and long distance charges may apply when making or receiving calls in Puerto Rico. Roaming and toll charges may apply when making and receiving calls from off the home airtime rate and coverage area and in CDMA countries, see International Roaming terms and conditions. Basic Wireless Voice Service Nationwide Plan This National SingleRate Calling Plan is not eligible for any monthly access fee discounts Standard Monthly Access Fee $0.00 Home Airtime Minutes None Per Minute Rate $0.090 Roaming Airtime Rate Included throughout the 50 States ($0.69 per minute in Canada) Verizon Wireless Long Distance Rate Included Note: National SingleRate home airtime rate and coverage area includes the 50 states. We bill your calls in one-cent increments. Less than one-cent charges are rounded up to the next full cent. For example, at $0.057 per minute a 3-minute call calculated at $0.171 is rounded to the next full cent and billed at $0.18. At $0.057 per minute, a 23-minute call calculated at $1.311 is rounded to the next full cent and billed at $1.32. Roaming, toll, and long distance charges may apply when making and receiving calls from CDMA countries outside of the 50 States see International Roaming terms and conditions. Domestic long distance is included when placing calls in the America s Choice home airtime rate and coverage area. Long distance charges will apply when making or receiving calls outside the United States. Push to talk capability is not available with National SingleRate calling plans. IN Calling and Nights and Weekends options are not available with this plan. Wireless Voice Services Contract # Amendment 9 Page 4

6 6.03 Worksheet 2 Basic Push To Talk Florida Plan Basic Push To Talk Florida Plan Line Attainment Tier None Monthly Fee with Push to Talk* $10.00 Home Airtime Minutes None Per Minute Rate $0.052 Verizon Wireless Long Distance Rate Included $0.39 per minute Roaming Airtime Rate Mobile to Mobile 1000 Minutes The Local DigitalChoice home airtime rate and coverage area includes the Verizon Wireless network and select preferred roaming carriers. See Calling Plan Map for details. * Monthly access fee includes unlimited one to one and group Push to Talk calling. We bill your calls in one-cent increments. Less than one-cent charges are rounded up to the next full cent. For example, at $0.057 per minute a 3-minute call calculated at $0.171 is rounded to the next full cent and billed at $0.18. At $0.057 per minute, a 23-minute call calculated at $1.311 is rounded to the next full cent and billed at $1.32. Domestic long distance is included when placing calls in the home airtime rate and coverage area. Long distance charges will apply when making or receiving calls outside the home calling area and the United States. Toll and long distance charges may apply when making or receiving calls in Puerto Rico. Roaming and toll charges may apply when making and receiving calls from off the home airtime rate and coverage area and in CDMA countries, see International Roaming terms and conditions. Push to Talk capable Equipment required. Push to Talk calls may only be made with other Verizon Wireless Push to Talk Subscribers. Push to Talk is only available within the National Enhanced Services rate and coverage area. There may be a delay from when initiating a Push to Talk call. Push to Talk calls end after 20 seconds of inactivity. Unanswered barge calls to available individuals incur charges even if the individual does not respond. All calls to groups are barge calls. While on a Push to Talk call, voice calls received will go directly to voic . While on a voice call Push to Talk calls cannot be received. Other Verizon Wireless Push to Talk Subscribers cannot be prevented from entering your MTN into their Push to Talk contact lists. Mobile Telephone Numbers (MTNs) can only be blocked from Caller ID through a global setting available through Only one person can speak at a time during Push to Talk calls. Presence feature is not available on these calling plans. Please note: Push to Talk phones may not be used on non-push to Talk Calling Plans. Subscriber use of group calling prior to commercial launch of new phone models is not available. Accordingly, if you switch to a non-push to Talk Calling Plan, you will not be permitted to use you Push to Talk Phone. If you obtain a non-push to Talk phone from Verizon Wireless at a discount when switching calling plans, you may be required to extend the term of your Customer Agreement. (Additional Calling Plan and Feature Information) Subscriber s first partial and full month s access charges and any service activation fees are payable in advance and will not be refunded after activation of the Wireless Service. Charges, for calls that connect, begin when the "SEND" or CONNECT button is pressed, or upon connection to the network. On incoming calls, charges may begin prior to the phone ringing or before SEND is pressed to receive the call. Charges end when a call or disconnects from the network, which may be a few seconds after END or DISCONNECT button is pressed. Calls to certain fax/data modems incur charges, though it may sound as if call was unanswered. Calls to "911" and certain other emergency services are toll and airtime free however, airtime may be charged when dialing toll-free numbers. All features may not be available in all Verizon Wireless markets. Roaming in CDMA countries outside of the US: Roaming in these territories will only be available in CDMA mode where service is available. An update to the Global Phone software is required to roam in S. Korea. Roaming in GSM countries: Rates, terms and conditions apply only when roaming on participating GSM networks in published Global Phone countries. Service may be available in additional countries, but airtime rates, availability of calling features, and ability to receive incoming calls (including return calls from emergency services personnel) may be restricted. See verizonwireless.com for Zone 1 and Zone 2 countries, coverage and airtime rates. Service in certain countries may be blocked without prior notice. Where text messaging is available, Customer will be charged $0.50 for each message sent and $0.05 for each message received. TXT messages cannot exceed 140 characters and may be sent only to MTNs of: (i) Verizon Wireless customers, and (ii) customers of foreign wireless carriers that participate in international text messaging. Check for the most current list of participating foreign carriers. TXT messages cannot be sent to addresses. Home Airtime and Roaming: Airtime is rounded up to next full minute, allowance minutes are not transferable, and unused airtime minutes each month are lost. Automatic roaming may not be available in all areas and rates may vary. Roaming charges may be delayed to a later bill. International Long Distance: International Long Distance is available but may be subject to a 90-day payment history with Verizon Wireless. International long distance rates will vary and do not apply for calls to Canada, Puerto Rico, the U.S. Virgin Islands and some U.S. Protectorates, or to credit card or operator assistance calls. Wireless Voice Services Contract # Amendment 9 Page 5

7 Included Feature Billing Details Call Waiting 1 Three Way Calling 1 Call Forwarding No Answer/ Busy Transfer Caller ID 2 Basic Voice Mail Connect SM 4 Basic TXT Messaging 5 1 Airtime charges apply to all calls simultaneously. 2 When making a call, Subscriber s MTN may be displayed to the receiving party with Caller ID capable Equipment. Caller ID service may not be available outside home airtime rate and coverage areas, and may not be compatible with certain enhanced features. Caller ID can be blocked for most calls by dialing *67 before each call, or by ordering per-line call blocking where available. Calls to some numbers such as toll-free numbers cannot be blocked. 3 Airtime charges apply to message retrieval. 4 Directory assistance with automatic call completion is $1.25 per call plus airtime charges. 5 $0.02 per inbound and $0.10 per outbound message charge applies. TXT Messaging terms and conditions below apply. Wireless Voice Services Contract # Amendment 9 Page 6

8 6.04 Custom Calling Plan Custom Calling Plan Corporate Subscribers only. Monthly Access Fee $30.00 Anytime Minutes 600 Per Minute Rate After Allowance Basic Wireless Voice Services Florida Plan: based on current per minute rate Basic Wireless Voice Service Nationwide Plan: based on current per minute rate Or $0.39 roaming outside of Florida without Nationwide Plan Push to Talk Unlimited Mobile to Mobile 600 Notes: Current coverage details can be found at See attached Calling Plan and Feature Details for important information about calling plans, features and options. Push to Talk terms and conditions apply. *Subscribers to the Push to Talk Unlimited Calling Plan cannot place or receive regular cellular wireless calls other than to 611 and 911. (These calls may be placed anywhere in the Coverage Rate and Coverage Area). If the voice block feature is removed, subscribers will be charged $0.25 per minute for non-push to Talk voice calls.push to Talk calls may only be made with other Verizon Wireless Push to Talk subscribers, and only from the National Enhanced Services Rate and Coverage Areas. For optimal Push to Talk performance, all callers on a Push to Talk session must have an EV-DO Rev. A capable device and be receiving EV-DO service. A Push to Talk call is terminated by pressing END or will automatically time out after ten (10) seconds of inactivity. You cannot prevent others who have your wireless phone number from entering you into their Push to Talk contact list. Only one person can speak at a time during Push to Talk calls. When using your phone keypad to make a Push to Talk call, you must enter the ten-digit phone number of the called party. Presence information may not be available for all Push to Talk contacts. The timeliness of presence information may be impacted by the network registration status of a Push to Talk contact. Your Push to Talk service cannot be used for any applications that tether your phone to computers or other devices for any purpose. Push to Talk-capable phone and feature required. Push to Talk subscribers cannot use Push to Talk or other data products and services (i.e. Picture Messaging, Mobile Web, Get It Now, BroadbandAccess Connect, etc) while roaming on other carriers' networks at this time. Mobile Web 2.0 pages may include Verizon Wireless and third party advertising. Unless the line subscribes to a V CAST Wireless Voice Services Contract # Amendment 9 Page 7

9 Unlimited Florida only Calling and Unlimited PTT Domestic Roaming 6.05 Optional Features Optional Features The following features may be added to calling plans as identified below. Unless indicated, fees are per month and no further discounts apply. $45.00 $.39 per minute outside of FL or Basic Wireless Voice Service Nationwide Plan: based on current per minute rate Unlimited Voice Calling Nationwide with Unlimited PTT $ IN Calling Minutes 1,4, $ Nights and Weekends 2, $10.00 TXT Messaging & Enhanced TXT Messaging 3 $2.99 (100 TXT msgs. included) $4.99 (250 TXT msgs. included) $9.99 (1000 TXT msgs. included) $19.99 (2,500 TXT msgs. included) $0.02 per additional inbound message / $0.10 per additional outbound message per address V Cast VPak $15.00 Get Pix Multi-Media Messaging $0.25 per additional message per address (MMS) 7 $2.99 (20 picture messages included) $4.99 (40 picture messages included) 1 Only available on specified plans, IN Calling terms and conditions apply. Calling plans with IN Calling minutes included, do not qualify for additional IN Calling minutes in this table. 2 Nights and Weekends terms and conditions apply. Calling plans with Nights and Weekend minutes included, do not qualify for additional Nights and Weekend minutes in this table. 3 TXT Messaging terms and conditions apply. 4 Not available on National SingleRate calling plans. 5 Only one Home Airtime Allowance optional feature may be added to any Subscriber line. Allowance minutes are not transferable and each month unused minutes are lost. 6 Overage charges would be at the per minute rate as described in the applicable calling plan selected. 7 Multi- Media Messaging (MMS) includes Picture (Get Pix) and Video (Get Flix) messaging and is only available within the National Enhanced Services Rate and Coverage Area. In addition to MMS charges, MMS uses calling plan home airtime minutes or kilobytes. Canceling an MMS after pressing SEND may result in sent messages that contain only partial content. Subscriber will be charged for outgoing MMS, even if not received by the intended recipient, or even if only partial content is delivered. Subscriber will not be charged for incoming MMS unless received. MMS that cannot be delivered within 5 days will be deleted. MMS is not available for use with a Mobile Office Kit. Camera phones are prohibited in some places. Subscribers are solely responsible for complying with all applicable laws, rules, regulations and policies regarding camera phone use. V Cast VPak: Subscription to V Cast VPak requires V Cast capable Equipment. Subscriber may download or stream video clips in the BroadbandAccess service area and download 3D games in the NationalAccess and BroadbandAccess service areas. Not all video clips are available for download. The V Cast VPak includes unlimited basic video clips, ESPN MVP, and unlimited MBs for V Cast Video, V Cast Music, Mobile Web 2.0 and Get It Now. Application fees apply for all other Get It Now applications, 3-D games, and music. Premium music clips and video clips are available for an extra charge. V Cast Alerts are sent as Text Messages and are subject to Text Messaging pricing and terms and conditions. V Cast cannot be used for (i) access to the Internet, intranet or other data networks, or for (ii) any applications that tether Equipment to laptops, personal computers, or other devices for any purpose. Get It Now and Mobile Web 2.0 terms and conditions apply and can be found at Wireless Voice Services Contract # Amendment 9 Page 8

10 Verizon Wireless Field Force Manager Optional Feature Access Fee - Basic $23.99 (Billed as $29.99 per user minus a 20% discount) Optional Feature Access Fee Advanced $39.99 (Billed as $49.99 per user minus a 20% discount) NOTE: Field Force Manager is only available within the National Enhanced Services Rate and Coverage Area. May be subject to a twenty-four hour activation delay. The billing period begins 2 days after ordering this service. Field Force Manager Requires specified Get It Now capable GPS enabled Equipment, downloadable Get It Now application, valid address and internet access for activation and use. Field Force Manager is currently available on the Motorola v325 and G'zOne Type-V only. **Optional Features are eligible for a 20% discount for Customers with 1000 or more Subscriber lines. The minimum line attainment is based on 1000 or more Subscriber lines under Contract # Field Force Manager: By purchasing the Field Force Manager feature Customer consents to the tracking of Field Force Manager Equipment and must obtain authorized consent to tracking from all users and affected persons. No guarantee of accuracy of information transmitted, disclosed, displayed or otherwise conveyed or used. Service could be interrupted or disrupted due to atmospheric conditions, inaccurate ephemeris data and other factors associated with use of satellites and satellite data. Airtime for Field Force Manager service is included in the Monthly Fee and its use is subject to the Unlimited VZAccess terms and conditions. Unlimited VZAccess: NationalAccess and BroadbandAccess data sessions may be used for the following purposes: (i) Internet browsing, (ii) , and (iii) intranet access (including access to corporate intranets, and individual productivity applications like customer relationship management, sales force and field service automation). Unlimited VZAccess services cannot be used (i) for uploading, downloading or streaming of movies, music or games, (ii) with server devices or with host computer applications, other than applications required for BlackBerry or Wireless Sync service, including, but not limited to, Web camera posts or broadcasts, automatic data feeds, Voice over IP (VoIP), automated machine-to-machine connections, or peerto-peer (P2P) file sharing, or (iii) as a substitute or backup for private lines or dedicated data connections. Additionally, Unlimited VZ services cannot be used for, (i) access to the Internet, intranets or other data networks, except as the Equipment s native applications and capabilities permit, or (ii) for any applications that tether Equipment to laptops or personal computers other than for use of the Wireless Sync or BlackBerry Solutions. Unlimited BroadbandAccess and NationalAccess data sessions automatically terminate after 2 hours of inactivity, unless Subscriber has Mobile IP (MIP) capable Equipment. Verizon Wireless VZ Navigator SM Monthly Subscription $9.99 per user* Per Day Charge (good for 24 hours) $2.99 per user* *Both options available through your Verizon Wireless handset. Airtime required for use. Important Information: You agree, represent and warrant that your use of VZ Navigator will be solely for your lawful use as necessary under the terms of your employment and for no other purpose, but in accordance with the rules, regulations and policies of the government agency that employs you. By subscribing to and/or using this application, you are consenting and permitting Verizon Wireless to gather, collect and use information regarding the location of this wireless device in order to deliver the location based services provided through the use of the application you have previously downloaded. Verizon Wireless does not guarantee the accuracy or completeness of any information, including location information displayed through this application. While you re in navigation mode, VZ Navigator will provide audible turn-by-turn directions. When you re in map mode or on a call you will not hear these directions. So be sure to get back to navigation mode on a regular basis so you don t miss a turn. Always use caution when displaying and disseminating personally identifiable information about yourself or your location to third parties. Do not attempt to enter or change information while driving. Please observe the Verizon Wireless Drive Responsibly policy, which can be found at Update your privacy settings at or through the Location Manager application. VZ Navigator is only available in the National Enhanced Coverage Area. User may be required to agree to additional terms and conditions online when downloading the application, updating privacy settings or using the Location Manager application. Subscriber s first partial and full month s access charges for push to talk are payable in advance and will not be refunded after activation of the Wireless Service. Charges, for calls that connect, begin when the "SEND" or CONNECT button is pressed, or upon connection to the network. On incoming calls, charges may begin prior to the phone ringing or before SEND is pressed to receive the call. Charges end when a call disconnects from the network, which may be a few seconds after END or DISCONNECT button is pressed. Calls to certain fax/data modems incur charges, though it may sound as if call was unanswered. Calls to "911" and certain other emergency services are toll and airtime free however, airtime may be charged when dialing toll-free numbers. All features may not be available in all Verizon Wireless markets. Roaming in CDMA countries outside of the US: Roaming in these territories will only be available in CDMA mode where service is available. An update to the Global Phone software is required to roam in S. Korea. Roaming in GSM countries: Rates, terms and conditions apply only when roaming on participating GSM networks in published Global Phone countries. Service may be available in additional countries, but airtime rates, availability of calling features, and ability to receive incoming calls (including return calls from emergency services personnel) may be restricted. See verizonwireless.com for Zone 1 and Zone 2 countries, coverage and airtime rates. Service in certain countries may be blocked without prior notice. Where text messaging is available, Customer will be charged $0.50 for each message sent and $0.05 for each message received. TXT messages cannot exceed 140 characters and may be sent only to MTNs of: (i) Verizon Wireless customers, and (ii) customers of foreign wireless carriers that participate in international text messaging. Check for the most current list of participating foreign carriers. TXT messages cannot be sent to addresses. Wireless Voice Services Contract # Amendment 9 Page 9

11 Home Airtime and Roaming: Airtime is rounded up to next full minute. Automatic roaming may not be available in all areas and rates may vary. Roaming charges may be delayed to a later bill. International Long Distance: International Long Distance is available but may be subject to a 90-day payment history with Verizon Wireless. International long distance rates will vary and do not apply for calls to Canada, Puerto Rico, the U.S. Virgin Islands and some U.S. Protectorates, or to credit card or operator assistance calls. Included Features Call Waiting 1 Three Way Calling 1 Call Forwarding No Answer/ Busy Transfer Caller ID 2 Basic Voice Mail Connect SM 4 Basic TXT Messaging 5 1 Airtime charges apply to all calls simultaneously. 2 When making a call, Subscriber s MTN may be displayed to the receiving party with Caller ID capable Equipment. Caller ID service may not be available outside home airtime rate and coverage areas, and may not be compatible with certain enhanced features. Caller ID can be blocked for most calls by dialing *67 before each call, or by ordering per-line call blocking where available. Calls to some numbers such as toll-free numbers cannot be blocked. 3 Airtime charges apply to message retrieval. 4 Directory assistance with automatic call completion is $1.25 per call plus airtime charges. 5 $0.02 per inbound and $0.10 per outbound message charge applies. TXT Messaging terms and conditions below apply. Optional Services Additional fees may be required as shown Push to Talk: Push to Talk capable Equipment required. Push to Talk calls may only be made with other Verizon Wireless Push to Talk Subscribers. Push to Talk is only available within the National Enhanced Services rate and coverage area. There may be a delay from when initiating a Push to Talk call. Push to Talk calls end after 20 seconds of inactivity. Unanswered barge calls to available individuals incur charges even if the individual does not respond. All calls to groups are barge calls. While on a Push to Talk call, or when updated presence information is being sent to the Equipment, voice calls received will go directly to voic . While on a voice call Push to Talk calls cannot be received; however, presence information will indicate that Subscriber is available. Other Verizon Wireless Push to Talk Subscribers cannot be prevented from entering your MTN into their Push to Talk contact lists. MTNs cannot be blocked from Caller ID when making a Push to Talk call. Only one person can speak at a time during Push to Talk calls. IN Calling: IN Calling minutes apply when making calls directly to or receiving calls directly from another Verizon Wireless Subscriber while in the America s Choice Home Rate and Coverage area. With Local Digital Choice Calling Plans IN calls must originate and terminate while both Verizon Wireless Subscribers are within the same local IN Calling area. Phone may not accurately display Caller ID and roaming indication. Not available with fixed wireless devices with usage substantially from a single cell site. IN Calling is not available to Subscribers whose current wireless exchanges restrict the delivery of Caller ID. IN Calling minutes will be applied before home airtime minutes.* Night and Weekends: Applies to calls made in a calling plan s home airtime area only during the following hours: 9:01 pm Friday through 5:59am Monday and 9:01pm-5:59am Monday through Friday. *NOTE: If both Night and Weekend and IN Calling minute allowances apply to a given call, the minutes will decrement from the IN Calling allowance before the Night and Weekend allowance. However, if either allowance is unlimited, that allowance will always apply first. *TXT Messaging: TXT Messaging includes Short Message Service (SMS up to 160 characters) and Enhanced TXT Messaging (EMS up to 1120 characters) Enhanced TXT Messages sent to most SMS handsets will be delivered as multiple TXT messages of up to 160 characters each. Subscribers have the option to have text messages disabled entirely without affecting voic or other related services. TXT Messaging plans do not include Operator Assisted Messaging. Verizon Wireless is not responsible for information sent using TXT Messaging or Enhanced TXT Messaging. Verizon Wireless cannot guarantee that messages will be received and is not responsible for messages that are lost or misdirected. Messages not delivered after 5 days are automatically deleted. Airtime charges do not apply to the sending or receiving of text messages. When sending messages from a phone, the sender s telephone number will always be sent to the destination, even if Caller ID is used to block voice calls. Customer s Cell Phone Number and Caller ID. Verizon Wireless will assign one Mobile Telephone Number ( MTN ) to each Subscriber line. Other than as required to port a MTN, Customer does not have any property right in the MTN and Verizon Wireless may change, reassign, or eliminate an MTN upon reasonable notice to Customer under certain circumstances, including fraud prevention, area code changes and regulatory or statutory law enforcement requirements. Roaming in CDMA countries outside of the US: Roaming in these territories will only be available in CDMA mode where service is available. An update to the Global Phone software is required to roam in S. Korea. Roaming in GSM countries: Rates, terms and conditions apply only when roaming on participating GSM networks in published Global Phone countries. Service may be available in additional countries, but airtime rates, availability of calling features, and ability to receive incoming calls (including return calls from emergency services personnel) may be restricted. See verizonwireless.com for Zone 1 and Zone 2 countries, coverage and airtime rates. Service in certain countries may be blocked without prior notice. Where text messaging is available, Customer will be charged Wireless Voice Services Contract # Amendment 9 Page 10

12 $0.50 for each message sent and $0.05 for each message received. TXT messages cannot exceed 140 characters and may be sent only to MTNs of: (i) Verizon Wireless customers, and (ii) customers of foreign wireless carriers that participate in international text messaging. Check for the most current list of participating foreign carriers. TXT messages cannot be sent to addresses. Section 7.0 Worksheet 3 Attainment Tier and Monthly Access Fee Discount on Eligible Calling Plans and Data Features Subscriber Line Tiers Discount 18% Wireless Voice Services Contract # Amendment 9 Page 11