Blue Phone Instructional Manual

Transcription

1 Blue Phone Instructional Manual HP4 Issue 1 August 2013 Connects you with the people who matter when it matters

2 WARNING ANSWERING MACHINES AND VOICE MAIL BOXES. The above devices may at times for some reason generate a hash tone when answering or while recording an incoming message. If the Blue Phone is delivered a hash tone after the prompt to accept an alarm call the Blue Phone will accordingly believe the alarm call has been acknowledged and not dial the next carer. It is advised to dispatch an emergency call to any carer s that have an answering machine or voice mail box to test their device does not interfere with the genuine acknowledgment of the alarm call. You may want to add the requirement of a second acceptance digit to acknowledge an alarm call having been received. This would mean that after the # button has been pressed there will be a second prompt instructing you to now press 1. Only then will the Blue Phone acknowledge the acceptance of the alarm call. To enable the second prompt requirement to accept an alarm call. Enter * To restore to normal (# only) enter * See Ref 8 in the programming schedule. WARNING - MODE 3 CONNECTION If you have more than one phone or device that accesses the phone line at your premises, it is important to know that under normal circumstances if the second phone is off hook and you generate an alarm call, Blue Phone will not be able to access the line to dial out. To overcome this potential problem, a licensed installer can install a Mode 3 connection at the point where the Blue Phone is located. This will allow an alarm call to be generated even if another phone in the home is off hook. Blue Phone is Mode 3 compatible. SELF INSTALLED AND MAINTAINED Your Blue Phone is self installed and maintained. It is the purchaser s responsibility to be aware of the Mode 3 issue and ensure answering machines and voice mail boxes will not emit a hash tone and interfere with the genuine acceptance of an alarm call. The Blue Phone should be tested regularly to ensure reliable operation. 2

3 No on-going Costs Since alarm calls go directly to your family s mobile phones and landlines, there are no professional monitoring costs, and your family and/or friends are the first to be informed. Alarm calls cost the same as a normal phone call to that phone number. The Professional Monitoring Option If your family support network is not as strong as it once was, and you find you require professional 24 hour monitoring, this can be arranged simply by contacting Smart Caller on The necessary adjustments to your phone can be made remotely by the monitoring service. A nominal once-off set up fee and a monthly monitoring fee is payable for this 24-hour professional monitoring service. Call Smart Caller to enquire about the professional monitoring option. For your nearest Blue Phone service centre visit or phone Smart Caller Pty Ltd PO Box 78 Mentone VIC Blue Phone Model: BP HP4 Important Notes: Ensure the power pack is always plugged into the mains socket and switched on. Always use the power pack supplied with the phone as it is specifically specified for this phone and forms part of the government authority connection permit. When your Blue Phone is being stored or transported, turn the battery on-off switch on the rear of the phone to the 'off' position. 2 3

4 1.0 CAUTION The handset may pick up small metallic objects such as pins and staples if placed in their vicinity. Do not remove or switch off the power pack supply. In-use light will flicker and Power Fail will display if power is removed. To preserve its appearance, avoid putting your Blue Phone in direct sunlight. When you first install your Blue Phone, allow 24 hours to fully charge the battery back-up. We recommend your pendant and Blue Phone be periodically checked, at least once per month. In the event of liquid damaging your Blue Phone, return the phone to your nearest service centre. Lightning and major electrical surges can damage this device. 2. MODE 3 CONNECTION If you have more than one phone or device that accesses the phone line at your premises, it is important to know that under normal circumstances if the second phone is off hook and you generate an alarm call, Blue Phone will not be able to access the line to dial out. To overcome this potential problem, a licensed installer can install a Mode 3 connection at the point where the Blue Phone is located. This will allow an alarm call to be generated even if another phone in the home is off hook. Blue Phone is Mode 3 compatible. 3. YOUR BLUE PHONE CONTENTS Blue Phone Power Pack Telephone Line cord Personal Pendant Blue 'OK' Label Owner's Manual Please advise your supplier without delay should a listed item be missing. 3 4

5 4. SETTING UP AND PLUGGING IN Plug the power pack to mains power point and connect the other end to the Blue Phone. The power socket is located at the rear of the phone Marked Power Connect the line cord to the phone wall socket and to the socket on the rear of the phone marked 'line in'. Switch the Blue Phone on at the Battery on/off switch located on the rear panel. 5. QUICK START PROGRAMMING INSTRUCTIONS Refer to Page 5 for programming instructions. Whilst we recommend you read the whole manual to discover all of Blue Phones features. The Quick Start Instructions is all you need to read to get you up and running quickly and easily. 6.0 WARNING ANSWERING MACHINES AND VOICE MAIL BOXES. The above devices may at times for some reason generate a hash tone when answering or while recording an incoming message. If the Blue Phone is delivered a hash tone after the prompt to accept an alarm call the Blue Phone will accordingly believe the alarm call has been acknowledged and not dial the next carer. It is advised to dispatch an emergency call to any carer s that have an answering machine or voice mail box to test their device does not interfere with the genuine acknowledgment of the alarm call. You may want to add the requirement of a second acceptance digit to acknowledge an alarm call having been received. This would mean that after the # button has been pressed there will be a second prompt instructing you to now press 1. Only then will the Blue Phone acknowledge the acceptance of the alarm call. To enable the second prompt requirement to accept an alarm call. Enter * To restore to normal (# only) enter *

6 7.0 QUICK START PROGRAMMING INSTRUCTIONS 7.1 Programming Dial Up Numbers Note: All programming is done with the handset in the cradle (the hung up position). 1. Enter the master access code [*4 1698] 2. Enter the address code [30] 3. Enter [1] for the first Dial Up number (or enter [2] for the second Dial Up number, [3] for the third and so on) 4. Enter [2] to program 5. Enter the phone number of your first carer 6. Press [CANCEL] to finish. To program the second dial up number repeat steps 1 to 6 but enter a 2 at step 3. To assist in programming and keeping record of who has been nominated as carer, we have provided the table below. Write the carers name and number down and with the handset in the cradle begin programming. Carer s Name Carer s Phone No. 1st * CANCEL 2nd * CANCEL 3rd * CANCEL 4th * CANCEL 5th * CANCEL 6th * CANCEL 7th * CANCEL 8th * CANCEL 7.2 To check the Dial Up numbers you programmed Enter [*4 1698] Now enter [49].Now enter [1] to hear the first phone number. Then [2] to hear the second and so on. Press [CANCEL] when finished. 5 6

7 7.3 Recording Your Outgoing Personal Identification Message While programming is normally done with the handset in the cradle, for this task the handset microphone is used to record your message. Therefore you will need to hold the handset cradle down (as if the handset was still in position) while to talk into the phone handset. 1. Enter the master access code [*4 1698] 2. Enter [10]. The in use light will glow 3. Speak into the handset microphone to record your message. 4. Press [CANCEL] to end recording. Your outgoing message can be up to15 seconds long. To check your outgoing message enter [* ] Press [CANCEL] when finished. 7.4 Making and (Aborting) an Alarm Call To make an alarm call press your pendant or the [HELP] Button on the Blue Phone. To abort an alarm call, press the [CANCEL] button within 10 seconds, or once the phone is sounding the call in progress beeps you may lift and replace the handset. 7.5 Receiving an Alarm Call Carer instructions Answer your phone as normal. You will hear the outgoing identification message played on an endless loop arrangement. Don t panic you can listen to this message in its entirety before doing anything. It will play six times before hanging up and calling the next number. After you are asked to press the Hash key now Press the [#] digit on your phone and the Blue Phone will now go into 'hands-free loud speaking mode' allowing you to make voice contact via the Blue Phone s speaker phone. Before you hang up press the [*] button twice on your phone. This will hang the Blue Phone up. If you forget, don t worry; the Blue Phone will reset to normal after a few minutes. When you press [**] before hanging up, the Blue Phone is left in auto answer mode for about five minutes. This means that you can call back and the Blue Phone will answer and automatically go into hands-free loud speaking mode. When calling back for a second time, the Blue Phone will not accept the call from you unless you press [#] within the first 5 seconds after the call is answered. If you forget to press [#], the Blue Phone 6 7

8 will hang up on you and you will have to call back. 8. Other Benefits and Features Big buttons for numbers and characters Photo fit speed dial buttons Personal duress applications silent alarm Medication/Pill reminder Handset volume boost 3 position ringer volume control Extra loud sounding ringer Hearing aid induction loop Sounding of keypad buttons Announcement of time and day Two-way loud speaking Backlit HELP button Last number redial Caller ID and Phone Book Voice announcement of a handset off hook and line disconnect Voice announcement reporting of a pendant low battery condition Normal phone functions are telephone line powered Approximately 100 hours battery back-up Mode 3 secure connection compatible Remote programming capability Integral system watchdog with auto reset Walk test Range test of pendant/transmitters Doorbell or granny flat local alarm PIN, wireless and remote arm-disarm of security facility Can be wall mounted 8

9 LIST OF CONTENTS No on going costs The professional monitoring option 1.0 Caution 2.0 Mode 3 connection 3.0 Your Blue Phone contents 4.0 Setting up & plugging in 5.0 Ref: Quick start programming instructions 6.0 WARNING Answering Machines & Voice Mail Boxes 7.0 Quick start programming instructions 7.1 Programming dial up numbers 7.2 Checking dial up numbers 7.3 Recording/ & checking your personal ID message 7.4 Making and aborting an alarm call 7.5 Receiving and alarm call carer Instructions 8. Other benefits and features 9. Programming your Blue Phone General tips 10. Getting to know your Blue Phone 10.1 Introduction 10.2 Messages and announcements 10.3 Built in messages are: 10.4 Power fail / Power removed Important 10.5 Battery backup Phone controls Front Phone controls Rear 10.7 Speed dial buttons with photo fit caps 10.8 Photo fit speed dial buttons 10.9 The talking clock Sounding of the key pad buttons Ringer & extra loud ringer Hearing aid induction loop The Hold button Last number Redial Speaker phone mode Smoke alarm reporting 11. Daily OK Facility 12. Home security Intruder Alarm 13. Maintaining correct time 14 Pendants 14.1 Personal pendant 8 9

10 14.2 Pendant range test 14.3 Adding extra pendants 14.4 Pendant low battery warning 14.5 Answering the phone with your pendant 14.6 Door bell/ Granny flat Local alarm 15 Making an alarm call 15.1 The pendant and Help button 15.2 Cancelling an alarm call 15.3 Receiving an alarm call 15.4 Carer remote commands 15.5 If your carers aren t available 15.6 Adjusting the fixed speaker volume for alarm calls 16. Phone disconnect and off hook warning 17. Clean start default 17.1 Default programming 17.2 Remove ID message 17.3 Remove all taught programmed transmitters 17.4 Remove singular transmitters from slots 18. Remote programming 18.1 Remote programming procedure 18.2 Bar access to remote programming 19. HELP button Backlighting 20. Introduction to the LCD screen 20.1 How to program a contact list number 20.2 How to call a contact from the contact list 20.3 The LCD screen Some more special features 20.4 Daylight savings adjustment 20.5 Eight optional User control functions 20.6 To access control functions 20.7 Set away mode 20.8 Set home mode 20.9 Set pill reminder Stop pill reminder Set loud ringer Stop loud ringer Stop strobe Start walk test Display options Caller ID To view missed calls To dial back a missed call 9 10

11 To delete a missed call To delete an entire missed call list 21. Trouble shooting 22. Accessories and warranties 23. Product warranty 24. Product liability 25. Manufactured to export quality 26. Set up Caller ID advanced settings - optional 27. Programming schedules 10 11

12 9. PROGRAMMING YOUR BLUE PHONE - General Tips This manual will guide you through the necessary steps to program your phone. You will only need to program the functions you wish to use. However, please keep this manual in a safe place in case you wish to make a change, or use another feature later on. Programming is done via the phone key pad with the phone in the hung up position or via the LCD screen or in some instances both methods can be used. When programming via the keypad for some programming entries you will be asked to press the Cancel button to complete a data entry step. To begin any programming, you need to enter the Access Code * followed by the code of the function you wish to program or change. When you do this, a tone will sound to indicate that you are keying information. When you are keying appropriate information using the correct keys, the tone is a (low-high) beep-beep" (happy) tone. If you are keying inappropriate information or using incorrect keys, the tone is a different (HIGH-low) BEEP-beep (unhappy) tone. 1 Note: While programming, if there is a pause between keypad presses of more than 25 seconds, the programming mode will end (the unhappy tone will sound). You will have to repeat that part of the programming

13 10. GETTING TO KNOW YOUR BLUE PHONE Introduction Once your Blue Phone is programmed pressing the HELP or pendant button, the Blue Phone will call the emergency contacts you have stored in it. By following the prompts the carer will be able to speak with you via the Blue Phones speaker phone providing you are not too far away and are able to speak. When a called number doesn't answer or the call is switched to a Message bank or answering machine, the Blue Phone will call the next contact number. Eight contact numbers, mobile or landline, can be stored on your Blue Phone and Blue Phone can make a total of nine redial attempts. Your Blue Phone also operates as a normal everyday phone and can also provide assistance with difficulties concerning sight, hearing, mobility and forgetfulness Messages and Announcements Blue Phone is able to deliver precise messages to both the user and to the called parties due to its in-built voice messages and pre-recorded identification (ID) message The built-in messages include: Your alarm call is in progress Your alarm call has been received Your alarm call was unsuccessful please press your pendant and try again Press access digit to acknowledge" If you are OK please press your cancel button If you have taken your medication please press your cancel button If you have eaten, please press your cancel button Warning, the telephone line is disconnected or you have a phone off the hook. The device you are using needs a new battery Your security system is switched on Your security system is switched off 12 13

14 10.4 POWER FAIL / POWER REMOVED - IMPORTANT If the In-Use LED light flickers red this is an indication of the Blue Phone s plug pack having become dislodged from the 240 v mains power point or a power outage has occurred. Red IN-Use light Flicker and Power Fail on display = POWER FAIL If the Help button ceases to illuminate this means that the battery back-up is depleted and Blue Phone will be unable to generate an alarm call BATTERY BACK UP Your Blue Phone s internal rechargeable battery has a life expectancy of between 3 to 5 years, however depending on its condition can last longer. If your Blue Phone is professionally monitored, both power failure and battery failure situations will be reported to the monitoring centre as a system trouble report. This is part of the Blue Phone s diagnostic facilities and is only available when Blue Phone is being professionally monitored via a computer-based monitoring centre. In the event of a power failure, depending on the age and condition of Blue Phone s internal battery, it will continue to operate for up to 80 hours. When Blue Phone s battery back-up is depleted the alarm signaling call functions will not operate. To conserve Blue Phone s internal battery back-up duration, Blue Phone will not sound local announcements whilst operating off battery back up. 14

15 10.6 Phone Controls - Front Panel HELP Button = To send an alarm CANCEL = To cancel an alarm call Photo Fit Speed Dial Buttons. The speed dial button to the right of the HELP button has dual purposes. Speed dial or OK button for Inactivity monitoring. HOLD = PBX or PSTN (public telephone network) recall (hook-flash) also with phone in its cradle, use Flash to add in a pause Redial = Last number redial Volume = Handset and speakerphone volume control Speaker = Activates loud speaking hands-free operation. LCD screen Menu, Select, Delete, list and Volume (LCD function buttons) Phone Controls - Rear of Phone Battery on-off & system reset switch Ringer volume low-medium-high switch Socket for connecting the phone power and line 10.7 Speed Dial Buttons (with Photo Fit Caps) You can program up to ten speed dial telephone numbers into your Blue Phone using the 4 large buttons below the LCD screen and the 5 th large button to the right of the Help button. Two speed dials are contained within each button. The first of these has single touch access; the other requires you to press the SELECT button before accessing the speed dial. Programming the speed dial buttons is done via the LCD screen commands. The first ten speed dial buttons correlate to the first ten locations in the Blue Phone s phone book contacts Photo Fit Speed Dial Buttons - GENERAL COMMENT Behind the lens caps fitted over each speed dial button is a white label for you to write the name of the person for which that dial-up button will be used. Alternatively this label can be replaced with a photo of that person. Please take care when removing and replacing lens caps each is slightly different and will only fit its corresponding button. We strongly recommend that you remove and replace one cap at a time. Each cap s location (1 to 6) is marked on the cap s top edge and should be re-fitted to its correct location with this marked edge to the top of its button location

16 10.9 The Talking Clock If you press the number 5 button twice [55] the Blue Phone will sound the time and day. The button 5 also has a raised dimple in the centre of the button for easy location Sounding of the Key Pad Buttons Blue Phone can sound the keypad number buttons when pressed. To turn this ON press [* Select 4 1] Off = [* Select 4 0] Ringer and Extra Loud Sounding Ringer (This can also be accessed by the LCD screen) The three-position switch at the rear of the phone allows you to adjust the ringer volume. The options are Low, Medium, High. For users with a hearing problem the Extra Loud ring can also be used. To turn loud sounding ring on via the key pad Press [* SELECT 1 ] To return the loud sounding ringer volume to the normal setting: Press [* SELECT 0 ] Hearing Aid Induction Loop The Blue Phone handset incorporates a hearing aid induction loop allowing it to be used with compatible hearing aids. However, using the Blue Phone in 'Speaker Phone' mode, pressing [SPEAKER] and adjusting the volume via the 'Volume' button may provide more satisfactory results The Hold Button To Place a Call on Hold Press the [HOLD ] button. To return to the call: Press the [HOLD ] button again. Whether you can use this feature will depend on it being available through your external (e.g. Telstra) or internal (e.g. community living) telephone network Last Number Redial To redial the last number you entered: First lift the handset or press the 'Speaker Phone' button. Press the [REDIAL ] button. The phone will then redial the last number you entered via the normal keypad buttons

17 10.15 Speaker Phone Mode To place your Blue Phone in hands-free, two-way loud speaking mode: Press the [SPEAKER ] button. The volume button is located to the right of the LCD screen. You can make or answer a call using the handset and then press the Speaker Phone button then replace the handset in its cradle for handsfree operation Smoke Alarm Reporting If you have purchased a Blue Phone wireless smoke detector, Once programmed, when activated it will trigger your Blue Phone to report a smoke alarm to your carer network. As with a normal alarm call, a two-way voice communication path will open between the carer and your residence. See Programming Schedule Ref 23 for instructions on how to program a wireless Smoke detector. 11. DAILY 'OK' FACILITY - Inactivity Monitoring You may choose to use the Blue Phones Daily OK feature. This would require the user to press the OK button every day before a certain time. Failure to do this and Blue Phone will sound a reminder announcement every 10 seconds for approx 18 minutes. Still if the OK button is not pressed an alarm call will be despatched. This is a great facility for people living alone. Installing a suitable passive infrared movement sensor (PIR) linked to your Blue Phone in an area you pass through every morning, will automatically satisfy the OK requirement, provided you pass through that area. This function is particularly useful for users who regularly forget to press the OK button. This PIR is programmed into the Blue Phone using the same sequence as programming a security device. As described in the Programming Schedule Ref 22.6 If you wish to use this daily 'OK' facility: Remove the Speed Dial button cap the right of the help button and replace it after inserting the blue 'OK' label supplied underneath the white blank. Then complete the programming as described in the Programming Schedule Ref If you re going away and want to turn the Daily OK facility off, This is referred to the away mode. Refer to the LCD Screen Programming section called 16 17

18 Home and away. 12. Home Security Intruder Alarm Once you have a Blue Phone Wireless Passive Infrared (PIR) motion detector installed at your home, your Blue Phone can be programmed to detect if an intruder has entered your premises. All you need to do is to arm your Blue Phone before you leave home. Home security is armed and disarmed by entering the security PIN * via the key pad or by a dedicated pendant taught into slots 46 and 47. (the security PIN can be changed). See the Programming Schedule Ref 22.1 for programming instructions. When you switch the system on, exit delay tones will sound for 30 seconds while you leave the premises. When you enter the premises, the system is set with a 30 second (silent) delay to allow you time to disarm the system at the keypad. Both the exit and entry delay periods can be altered if necessary. See Programming Schedule Ref 22.4 & 22.5 for detailed programming instructions. Once armed, and the security detectors programmed in correctly your Blue Phone will now verbally report a security alarm to your support network. And two-way voice contact will automatically be opened between your premises and your network member who accepts the call. See Programming Schedule Ref 22.6 for programming a security detector such as a PIR. 13. MAINTAINING CORRECT TIME Your Blue Phone has an inbuilt real time clock with day of the week, hour and minute being displayed on the LCD screen or can be sounded by voice annunciation. Pressing the key pad 5 button twice with handset on hook (in its cradle) will cause the Blue Phone to announce the day of the week and time including am or pm period. There will be occasions that require you to adjust the clock this can be done via the LCD screen controls or via the key pad. Simple adjustment for daylight saving is done via the LCD screen as described in section To Adjust the time by the use of the phone key pad:- Press [* SELECT 9] Beep-Beep now enter 5 digits to set the day, hours and minutes

19 Where:- 1 digit [Day 1-7] 1 = Monday 2= Tuesday etc..7 = Sunday [Hour 00-23] 2 digits [Min 00-59] 2 digits Example to set the time via key pad:- The following sets the day and time to Tuesday at 9.45pm:- [* SELECT 9] Beep-Beep Beep-Beep. The acknowledgment beeps identify that the information has been accepted by the Blue Phone. 19

20 14. PENADANTS 14.1 Personal Pendant When you receive your Blue Phone, your personal pendant will have already been programmed before delivery. The pendant uses a high quality lithium battery which should have a life expectancy of two years. However depending on usage it can last up to five years or longer. The range of the pendant is up to 80 metres depending on the building construction Pendant Range Test You should conduct a pendant range test around your residence, pressing your pendant button at increasing intervals from your Blue Phone to establish the limits of its range. Range/walk test can be activated by the keypad (or LCD screen commands Ref: 20.14) To enter walk test mode by the keypad Press [* SELECT 3 ] To end the walk test: Press [CANCEL]. Your Blue Phone will drop out of walk test mode if it has not received a signal within approximately 5 minutes Adding Extra Pendants Refer to the Programming Schedule Ref 10 for the quick method of programming another pendant. Up to 48 wireless devices can be programmed into one Blue Phone. Each pendant or wireless device will be taught into its own slot. These slots are numbered 00 to 47. Slots 44 to 47 have special attributes. 43 Door Chime, 44 & 45 Answer the phone via the Pendant and 46 & 47 Remote Arming of Blue Phones security system Pendant Low Battery Warning When your pendant has a low battery it will continue to operate for approximately three months before it becomes inoperative. If a low battery condition is detected when the pendant is activated, Blue Phone will sound the announcement The device you are using needs a new battery followed by the normal massage Your alarm call is in progress It is important to press the pendant weekly to both test that the pendant is working and its battery status. If your pendant requires 19 20

21 a new battery the pendant can be snapped open and the battery replaced Answering the Phone with Your Pendant When your pendant has been programmed to do so, you can answer an incoming call by pressing the pendant button. Your phone will be switched automatically to two-way loud speaking mode. Similarly, the pendant can then be used to hang up the call. At all other Times pressing the pendant will generate an alarm call. This is highly beneficial for those with mobility problems. Your Blue phone has been supplied with the pendant taught into slot 00. To allow this pendant to answer the phone remotely you will need to remove it from slot 00 and re teach it into slot 44 or 45. Blue Phone allows for 2 pendants which are able to answer the phone remotely. To remove the pendant from slot 00 enter [* ] To program this pendant in slot 44 enter [* ] Now press the pendant and phone will beep. Now press [Cancel]. Also detailed Programming Schedule Ref 11 Note: There is a 10 second receive lock-out period on the Blue Phone receiver once the phone has been answered and hung up via the pendant. This is so a call can t be answered and hung up accidently by pressing the pendant more than once in short secession. If you remove any programmed transmitters It is also important to check all or any other programmed transmitters in case you have accidently removed one that should have remained Door Bell/Granny flat Local Alarm Your Blue Phone can be programmed to respond to a 'door bell' transmitter or other sensors that may require a local alarm e.g. in a granny flat or to monitor bed exit or perhaps as an electronic door bell. In each of these situations it would be necessary to purchase additional Blue-Phone wireless transmitting devices. Unlike other types of alarms, a local alarm is one where Blue Phone will not dial out and report this to your carer network. To program a RF device for the Chime Only alert enter [* ] [Now press the pendant]. Phone will beep. Now press [CANCEL] Also detailed in Programming Schedule Ref 17 21

22 15. MAKING AN ALARM CALL 15.1 The Pendant and HELP button To make an alarm call simply press your pendant or the Blue Phone s HELP button. That s all you have to do. Blue Phone will respond with the announcement, Your Alarm Call is in Progress Cancelling an Alarm Call An alarm call can be cancelled both within and after the ten-second 'pre-alarm' period. To cancel the call within the pre-alarm period: Press [CANCEL ]. To cancel the call after the pre-alarm period: Lift and replace the handset Receiving an Alarm Call What Your Carers Should Do When an alarm call is made, the carer who answers the call will hear your recorded identification message play as an endless loop. They should not panic they can listen to this message in its entirety before acknowledging the call. (The message will play six times before the Blue Phone hangs up and dials the next carer Dial Up number.) The carer will hear: the message Alarm, then the recorded identification (ID) message, then the prompt To acknowledge press hash key now. The carer is required to press the [#] button on their phone after the prompt. This will place the Blue Phone in speaker phone mode. Before the carer hangs up they should press the * button twice [**]. This will hang up the Blue Phone placing it in auto answer mode for about 4 minutes) This will allow the carer to call back subsequent times to advise an ambulance has been called for example. Note: If they forget to press the * button twice, it does not matter. Your Blue Phone will reset itself after a few minutes. Alternatively, if you lift/replace the handset, it will revert to its normal off-line condition Carer Remote commands The carer can remotely increase and decrease the Blue phone s volume by pressing buttons 6 and 9 respectively. Pressing button 3 will cut off the Blue Phone s speaker and increase the microphone pick up. Pressing button 3 again will return the speakerphone to normal

23 15.5 If Your Carers aren't Available You can program Blue Phone to call both landlines and mobile numbers for your carer network. When a carer s phone does not answer, your identification message will be recorded on mailboxes and answering machines if the carer has this facility. Similarly, a 'missed call' message will normally be left on the carer s mobile phone. Blue Phone will rotate through up to eight programmed carer numbers and in total can make nine re-dial attempts. i.e. if you only have three carers numbers programmed, Blue Phone will make nine attempts rotating through these three numbers. After making nine dial attempts and no one answers the call, Blue Phone will sound the announcement, Your alarm call was unsuccessful. Press your HELP button to try again Adjusting the Fixed Speaker Phone Volume for Alarm Calls This volume is set to level 4 out of 7 [0-7] If the volume is too low you can increase it by entering [* ] then a digit [0 to 7] If the speaker phone clips because the speaker is too loud decrease the speaker volume. This volume can also be increased remotely during the call back. See Phone Disconnect and off Hook Warning Your Blue Phone will announce 'Warning your telephone line is disconnected or you have another phone off hook' if either of these conditions occur. The warning will sound every hour except during the night period.(between 10 pm and 8 am) While this is an important safeguard, it can be disabled or the length between warning announcements altered. See Programming Schedule Ref

24 17. Clean start Default 17.1 Default Programming To remove all the emergency dial up numbers and any other parameters you may have adjusted do a Clean Start Default This is done by entering [* ] 17.2 Remove ID Message This will not remove the recorded ID message. To remove the ID message, enter [* ] and then do not record a new message, just press Cancel Remove all Taught Programmed Transmitters If you want to remove all taught radio devices i.e. pendants enter [* ] Remove singular transmitters from slots If you want to delete single transmitters from a slot - [* ] now enter the two digit number of the slot [##] 18. REMOTE PROGRAMMING Almost all Blue Phone programming can be carried out remotely. Exceptions are user functions such as programming the LCD Screen phone book and Walk Test i.e. checking the range of your pendant. If opting for professional monitoring, the monitoring control centre, can implement professional monitoring, remotely. Remote programming can be conducted while your residence is vacant without disturbing you, other than one or two bursts of ringing the phone at the commencement of the remote programming Remote Programming Procedure To program your Blue Phone from a remote location: Dial the Blue Phone s number and let it ring for no more than 3 bursts (i.e. ring-ring ring ), then hang up. If four or more ring bursts occur, then the Blue Phone will not open its remote access ring-back window. The 'ring-back' window commences 10 seconds after the original ring burst (as above) and remains open for 10 seconds. The 'ring back' must therefore occur within this 10-second window of opportunity. Ring back into Blue Phone and it will automatically accept the incoming call on the initial ring burst. After 10 seconds Your Blue Phone will sound an acknowledgement Beep and then you may begin programming remotely. As you enter a command 23 24

25 successfully A (=Accept) will sound. If you hear F (Fail) you will have to enter that part of the programming again. All programming is done via the remote phone s keypad. However as the remote phone being used for programming does not have [CANCEL ] and [SELECT ] buttons, it is necessary to substitute those commands as follows: [# ] when [CANCEL ] is required, and [*] when [SELECT ] is required. When remote programming a pendant you can enter the five digit code for that pendant (instead of pressing the pendant to teach it). Refer to Announce TX code function. See Programming Schedule 16 to learn how to extract the code from a pendant. When the programming session is completed, enter the Access Code [*4 1689] followed by the address [43 ]. This will terminate the call and end the remote programming session Bar Access to Remote Programming To disable the ability to remote program your Blue Phone remotely enter [* ] To re-establish remote programming enter [* ] 19. THE HELP BUTTON BACK LIGHTING The HELP Button has been pre-set at the factory to suit medical alarm applications. Simply pressing the Help button will do the same as the pendant. It is Backlit so it s easy to find during the night. The back lighting is supported by the battery backup. If the Blue Phone is running of battery backup and this becomes depleted you can expect there is not enough power to generate an alarm call from the units battery backup

26 20. INTRODUCTION TO THE LCD SCREEN. The LCD screen will display the DAY, DATE and the TIME and illuminate when the handset is lifted or if the Speaker button or a Function button (located to the left and right of the screen) is pressed. It also has capability to program up to 50 (including photo fit speed dials) names and phone numbers into its Phone Book Contacts List. Other useful functions are also accessed by the LCD screen. Some of these functions are also accessible via the keypad. The first 10 contacts in the contacts list can be accessed simply by pressing the large photo fit speed dial buttons. The first 5 are one touch speed dials. Contacts 6 to 10 are two touch speed dials where the [SELECT] button is pressed before the large speed dial button. If you are using the Daily OK feature, the 5 th Photo Fit Speed Dial button will be dedicated to daily OK and not available for speed dial purposes How to Program a Contact List Name & Number To enter programming mode (a) Press List. This will display the full details of the first [01] contact number and name details. The memory number is shown top right search for the next or to select the required memory location) (b) Press Menu. The screen will now also show the word EDIT? This is an invitation to commence entering or editing the required phone number followed by the required name for that particular memory location. To enter or edit phone number followed by contact name (a) Press Select. The word EDIT? will be replaced by the word TEMP? and the curser will be displayed for the commencement of entering or editing the required phone number for that memory location. Now commence to Enter the number of the first contact. However, if an existing number needs to be removed continue to press the Delete button until all number are removed in order to achieve a clean start. (b) Press Down Arrow Button. The curser will now be in the position to commence entering the Contact s name. If a previous name exists use the Delete button to achieve a clean start

27 NOTE. When entering NAME in the Contact List it is necessary to progress to the next letter by pressing the Speaker button. Pressing the Delete Function key will delete the last letter entered. (c) Press Select. This will lock in the entered information. (d) Press List. To continue with further programming or (e) Press List Twice To Exit the programming mode 20.2 How to Call a Contact from the Contact list (a) Press List. Then use arrow Up and Down buttons to find the required name and phone number. (b) Lift Handset or Press SPEAKER button to access phone line, (c) Press REDIAL button - to activate the call THE LCD SCREEN SOME SPECIAL FUNCTIONS Setting the Clock. (a) Press Menu USER will be displayed (b) Press Select CLOCK SETTING will be displayed (c) Press Select HOUR will be displayed - now enter the Hour/Minute/Date progressing by pressing the Down button until the word SAVE appears then:- Press Select to Save Daylight Savings (DLS) Adjustment The following procedure will set the Blue Phone s (DLS) clock forward or back one hour. Press Menu USER will be displayed. Press Select Clock Setting will be displayed. Press Arrow Down Day Light Savings will be displayed. Press Select DLS ENTER will be displayed. Press Arrow UP button To advance time by one hour [or] Press Arrow Down To decrease time by one hour. Press Select To save time change 26 27

28 20.5 Eight optional User Control functions Although there is a wide range of special control functions available to installers and monitoring service providers certain User Friendly options are made available to the Blue Phone user. These are enabled or disabled by use of the Function Keys located on each side of the LCD display screen. The following provides access and control commands to enable up to eight such facilities. The following commands will allow access to those selected facilities TO ACCESS CONTROLS Press Menu USER will be displayed. Press Select CLOCK SETTING will be displayed Press Down Arrow twice CONTROLS will be displayed Press Select. First of the Optional Controls is displayed this being the Set Away Mode described below SET AWAY MODE Having already selected this Controls options programming mode above:- Press Select NOTE: The Away and Home activity mode option is only applicable if your Blue Phone has The Daily OK Feature enabled. This facility allows you to easily turn off the inactivity monitoring if you re leaving your home for a period of time. Having entered the Away Mode the button with the label [OK] will flash until you return in order to draw your attention to reactivating the Inactivity monitoring Mode when returning home. Upon your return home simply press the flashing OK button which will then automatically reinstate the inactivity monitoring facility. The Blue Phone will then confirm your action by announcing Home -Thank You. Home and away modes also available via keypad commands [* SELECT 6] =ON [* SELECT 7] = Off) Note: If Blue Phone is switched off at the battery on/off switch or resets its self by way of its internal watch dog facility, the home and away will revert to the home Mode 27 28

29 20.8 SET HOME MODE (Also available via keypad [* SELECT 7] Having selected the Controls option as described in 20.6 and continued to press the Arrow Down button to select Home Mode :- Press Select This reinstates Inactivity monitoring for the DAILY OK feature SET PILL REMINDER Having selected the Controls option as described in 20.6 above and continued to press the Arrow Down button to select Set Pill Reminder :- Press Select Having enabled the medication reminder the Blue Phone will sound the reminder message to.take your medication. This message will sound at the same time each day and pressing the OK button will stop this announcement. The OK button will flash to draw your attention to the need for you to press it. This is a local alarm only and will not dial out if the OK button is not pressed. The reminder announcement will sound for one hour and after which time the OK button will continue to flash until pressed. NOTE: As previously mentioned The OK button is the button to the right of the Help button. The OK label is stored underneath the white blank label within the lens cap. This button has dual functions STOP PILL REMINDER Having selected the Controls option as described in 20.6 above, continue to press the Arrow Down button to select Stop Pill Reminder:- Press Select Selecting the Stop Pill Reminder option will disable that option and stop the medication reminder message from sounding each day. Note: If Blue Phone is switched off at the battery on/off switch or resets its self by way of its internal watch dog facility, the Pill reminder will revert back to its off mode SET LOUD RINGER 28 29

30 Having selected the Controls option as described in 20.6 above, continued to press the Arrow Down button to select SET LOUD RINGER Press Select This facility is particularly useful for people that suffer hearing loss, use in large houses or when the user is in the garden. Also available via keypad command [*SELECT 1] = on STOP LOUD RINGER Having selected the Controls option as described in 20.6 above, continue to press the Arrow Down button to select STOP LOUD RINGER Press Select Also available via keypad command [* SELECT 0]= off STOP STROBE Having selected the Controls option as described in 20.6 continue to press the Arrow Down button to select STOP STROBE Press Select NOTE: This is only applicable if an outside strobe alert light is fitted to your home and operated via Blue Phone. This command allows you to turn off the strobe manually whereas it is usually turned off automatically when pressing the Cancel button to cancel a prior alarm call START WALK TEST Having selected the Controls option as described in 20.6 above, continue to press the Arrow Down button to select START WALK TEST Press Select NOTE: This facility is also available via the key pad. [* SELECT 3] = on Press cancel to drop out of walk/range test mode or the Blue Phone will automatically drop out after a few minutes of not receiving a transmition DISPLAY OPTIONS You can choose what is to be displayed on the LCD screen for everyday use. Press Menu USER will be displayed Press Select CLOCK SETTING will be displayed Press Down Arrow 4times DISPLAY OPTIONS will be displayed Press Select 29 30

31 Use the Arrow down buttons to move through the options then use the dial keypad buttons to make your selection for each option as shown below. Press the Down Button between options. Display the day of the week 1= Yes, 2=No Phone call duration (timer) 1=Yes, 2= No List (Contacts) 0 = Normal, 1=Locked, 2= Hidden) NOTE. Locked = Contact list cannot be changed/edited Hidden = Remove contact list feature. However the photo-fit speed dialing is still accessible. Press Save To save your selection of above options Explanations for programming of display options: Day of the week: Enter 1 for Monday through to 7 for Sunday, however this will have been pre-set if Blue Phone has been correctly programmed for date and time

32 20.16 Caller ID Your Blue Phone has the ability to display a calling party s phone number but this feature is only available if your service provider has enabled this facility and you have activated Caller ID on your Blue Phone. Press Menu USER will be displayed Press Select CLOCK SETTING will be displayed Press Down Arrow 3 times CALLER ID will be displayed Press Select CALLER ID Enter 1=On 0=Off Press arrow down FLASH LCD Enter 1=On 0=Off LCD screen will flash is you have a new call Press Arrow Down Group Calls will be displayed Press Arrow Down INFO will be displayed Press Arrow Down Save? will be displayed Press Select Saved will be displayed Note: Group Calls and INFO are advanced options see Section 26 for these options Some phone lines will automatically have this service enabled. If your phone line has caller ID enabled you will need to enable caller ID on your Blue Phone. When enabled From will be displayed on the LCD screen followed by the calling parties number or name if they are in the Blue Phone s contact list To View Missed Calls Press Arrow up or down while the phone has its handset in its cradle (on hook) To dial back a Missed Call Lift the handset and Press Redial To Delete a Missed Call - Having viewed missed calls as above; Press Delete To Delete Entire Missed Call List Having viewed missed calls as above. Press Delete and hold for 5 seconds NOTE: When multiple calls are received from the same caller, only the most recent will appear in the list. The Missed call Icon appears in the list when there are new calls in the From list that have not yet been viewed

33 21. TROUBLE SHOOTING Q. After switching on I don t get a dial tone. A. Check your phone connections. It is possible the wiring at the phone socket is not compatible. Try another socket in the house to see if this remedies the problem. Q. I have a line but no announcements are made from the phone. A. Is the unit switched on at the On/Off battery switch located at the rear of the phone? Check that the power is connected. Blue Phone requires external power for its local voice announcements. Q. When I m on the other phone I hear the announcement Your phone line is disconnected or you have another phone off hook. If you are on the other phone for more than an hour you will hear this announcement.] A. A line disconnect and another phone being off-hook are both detected by a drop in line voltage. This feature partially helps to overcome the mode 3 line seize issue. This is a valuable feature but you can extend the time period out to two or more hours or disable it completely. See Ref 12 in the Programming schedule. Q. I hear a loud busy tone after an alarm call. A. This is because the person (carer) who answered the alarm call did not press [**] before hanging up. The phone will also give an engaged or busy tone signal if that person tries to call back. However, Blue Phone will restore itself to normal operation after a few minutes or you can lift and replace the hand piece on the Blue Phone to restore it to its normal condition. Q. As a carer, during an alarm call, when I m talking in two-way handsfree, after two minutes I hear a beep tone and then five seconds later the Blue Phone hangs up. A. During an alarm call the carer has control and can talk on handsfree for hours, but every two minutes the carer will hear a beep tone. The carer is required to press the [ #] button again within five seconds of hearing this beep. This will re-start the two-minute timer. Q. I have a message programmed to sound at a particular time, and I want to replace this message for another but the Blue Phone won t allow me to make this change. A. You will need to disable this message event by setting its hour to 00. You can program all three messages to sound at different times once per day. You must disable a message by entering

34 for its hour before replacing it with another. Q. I am programming a pendant correctly but it still won t work A. Is the pendant already programmed into the phone? If a pendant is programmed into more than one slot it will respond according to the lowest slot it is programmed to. The Blue Phone comes with the pendant programmed into its allocated slot [00]. See Ref 20.2 and 20.3 in the Programming Schedule. Q. I program a pendant correctly but my other pendants now don t work. A. You can program up to 48 pendants (transmitters) into one Blue Phone but you can only program one pendant per slot. Are you programming more than one pendant to the same slot and overwriting the first pendant programmed to that slot? Q. My Blue Phone beeps sometimes. A. The only beeps Blue Phone will sound is during programming, during an exit delay after arming the intrusion alarm or call in progress beeps while dialling out after an alarm is activated. Electronic beeping sounds are often difficult to pin point where they are coming from. Is it some other device in the premises such as a smoke detector reporting a low battery condition? Q. False alarms: My Blue Phone goes into alarm by its self. A. An alarm can only occur by pressing the Assist button or by receiving a signal from a pendant that has been programmed into the Blue Phone. Were you wearing your pendant at the time? Is it possible you accidentally pressed your pendant? Check that the Assist button has not been fouled by anything. Each pendant has its own distinct code. It is very unlikely that another device in your area is on the same frequency and also has the same distinct code. Q. My Daily Call announcement sounds at the wrong time of the day. A. Have you programmed the correct time for the announcement to sound? 33 34