STA TRAVEL CASHFLEX PRODUCT DISCLOSURE STATEMENT START THE ADVENTURE

Transcription

1 STA TRAVEL CASHFLEX PRODUCT DISCLOSURE STATEMENT START THE ADVENTURE

2 Product Disclosure Statement - STA Travel CashFlex Reloadable Visa Prepaid Card INTRODUCTION The STA Travel CashFlex Reloadable Visa Prepaid Card ( Prepaid Card ) is issued by Bendigo and Adelaide Bank Limited ABN , AFSL , Australian Credit Licence The STA Travel CashFLEX Reloadable Visa Prepaid Card is managed by Tuxedo Money Solutions PTY Ltd ABN who are an authorised representative of Bendigo and Adelaide Bank Limited. Tuxedo are responsible for providing various Cardholder services. STA Travel Pty Ltd ABN is the distributor of the card. This PDS is issued as a requirement under the Corporations Act About this Prepaid Card disclosure statement This PDS is designed to assist you in deciding whether to acquire the STA Travel CashFlex Reloadable Visa Prepaid Card (the Prepaid Card ). It is important that you read and understand the PDS. The PDS is an important document. It provides you with information about the Prepaid Card set out below so you can decide whether or not to acquire the Prepaid Card. You should read this document carefully before acquiring the Prepaid Card. You should also keep the PDS for your future reference. If you have any questions please contact us. This PDS contains general information only and does not constitute a recommendation or opinion that a Prepaid Card is appropriate for you. It does not take into account your personal objectives, financial situation or particular needs. Any advice in this PDS is general advice only. You should consider the appropriateness of any general advice to your circumstances before acting on it. This PDS is dated March 2014 The full terms of the contract are contained in the Conditions of Use section of this PDS. Updates relating to this PDS Information in the PDS may be subject to change from time to time. Where the change is not materially adverse, you will be able to find out the new information via the internet at au/cashflex. Alternatively, you may request a paper copy of this information free of charge from GPO Box 82, Melbourne VIC 3001.

3 Where new information is materially adverse information, we will either issue a new PDS or give notice setting out the updated information. General description of the Prepaid Card The Prepaid Card is a Reloadable Visa Prepaid Card. You can load value to the Prepaid Card and then use the Prepaid Card to access its available balance anywhere in the world where Visa Prepaid Cards are accepted. The Prepaid Card is not a credit or charge card and the Prepaid Card balance does not earn interest. The acquisition of, or value loaded to, the Prepaid Card does not represent a deposit with, or investment with the Issuer. Prepaid Card Distributor STA Travel PTY LTD is the distributor of the Prepaid Card. The Prepaid Card programme is by Tuxedo Money Solutions PTY LTD STA Travel can be contacted via: Mail: GPO Box 82, Melbourne VIC 3001 Phone: or or by using Customercare@statravelprepaid.com.au Prepaid Card Issuer The Issuer of the Prepaid Card is Bendigo and Adelaide Bank Limited, ABN , Australian Financial Services Licence No pursuant to a license from Visa Worldwide PTE Limited If you acquire the Prepaid Card you will have a contract with the Issuer. The Issuer is an authorised deposit-taking institution and the holder of Australian Financial Services Licence No authorising it to provide financial product advice for, and deal in, certain products including the Prepaid Card. The Issuer can be contacted via: Mail: Bendigo and Adelaide Bank Limited Bendigo Centre Bendigo Victoria 3550 Australia Phone: Roles and Responsibilities of the Prepaid Card Distributor and Issuer Tuxedo is responsible for managing the distribution of the Prepaid Card under an arrangement with the Issuer and is also responsible for providing various cardholder services. The Issuer is a member of Visa and is responsible for the settlement of transactions using the Prepaid Card, but may outsource these functions to service providers. No one is authorised to give any financial product advice about the Prepaid Card on the Issuers behalf Neither Tuxedo, nor anyone else acting on its behalf, has the authority on behalf of the Issuer to tell you anything about the Prepaid Card that is inconsistent with the information in this PDS. Neither Tuxedo, nor anyone else acting on its behalf, may do anything else on the issuer s behalf, other than marketing, arranging for the issue of and providing customer services for the Prepaid Card.

4 Significant Benefits The significant benefits of the Prepaid Card include: a) The Prepaid Card is a Reloadable Visa Prepaid Card which means that it can be used to pay for goods and services from merchants in Australia and around the world who accept Visa Prepaid Cards. b) The Prepaid Card can be used to withdraw cash at participating ATMs who accept Visa Prepaid Cards around the world. c) The Prepaid Card can be used to make purchases online at merchants who accept Visa Prepaid Cards for electronic transactions. d) The Prepaid Card is reloadable (through multiple channels) which means that you can add extra funds to it as many times as you like within its applicable limits. e) Staying in control by having access to spend only the value that you have loaded to the Prepaid Card. This is not a credit card and no credit facilities are available. Significant Risks The significant risks associated with the Prepaid Card include: a) The Prepaid Card will expire after a period of 3 years from the date of issue. This date is shown on the front of the Prepaid Card. b) After the expiry date shown on the front of the Prepaid Card, you will not be able to use the Prepaid Card and will be unable to access any remaining value loaded on the expired Prepaid Card. c) A Dormancy Fee of $4.00 per month will be charged to the account if it is inactive for a period of 12 months. d) Unauthorised Transactions can happen using the Prepaid Card if it is lost or stolen, a personal identification number (PIN) is revealed to any other person, as a result of fraud, or if you leave your Prepaid Card in an ATM. e) You may be liable for losses resulting from an Unauthorised Transaction under the Conditions of Use of the product outlined in this PDS. f) You might not be able to get your money back if unauthorised or unintended transactions occur. g) Unintended transactions can happen if electronic equipment with which the Prepaid Card is being used is operated incorrectly or incorrect details are input. h) If the electronic network enabling the use of the Prepaid Card is unavailable, you may not be able to undertake transactions or get information using the Prepaid Card. i) The Prepaid Card could be lost, destroyed or stolen. In this case, if you do not have your current contact details registered with us, we may be unable to authenticate you as the Prepaid Card holder and will not be able to issue you a replacement Prepaid Card. Other important information There are some other important things that you need to be aware of about the Prepaid Card: The full terms of the contract are contained in the Conditions of Use section of this PDS. The Prepaid Card does not earn interest on balances held. Although the Issuer is an authorised deposit-taking institution carrying on banking business in Australia, the acquisition of, or value loaded to, the Prepaid Card does not represent a deposit with or investment with the Issuer.

5 You do not become a depositor with the Issuer by holding the Prepaid Card. If you have another deposit account with the Issuer, the value loaded to your Prepaid Card is not counted in working out how much money you might have on deposit with the Issuer for any purpose Certain limits apply to the use of and reloading of the Prepaid Card including a maximum available balance at any time of $20,000, a maximum of $50,000 cumulative value of load transactions in any year, and a maximum single load of $20,000. See section 3 Loading Your Prepaid Card and section 13 Fees and Usage Restrictions of these conditions of use for further information. Value loaded on the Prepaid Card will usually become available for use by you immediately for transactions carried out in store and within 2 business days (depending on your financial institution) for transactions carried out via Direct Credit (e.g. online from your bank account using a Pay Anyone instruction) such as BPAY A longer period may apply in some circumstances, such as if there is a delay in your financial institution processing a transaction. Your financial institution may charge a fee for this service and you may need to register for internet banking with your financial institution. Fees & Limits Card Purchase fee Transaction fees AU purchase transactions 3% AU ATM withdrawals* $1.50 Overseas purchase transactions Overseas ATM withdrawals* $1.50 Top up fees Instore 1% BPAY 1% Online credit card 1% Online debit card load 1% Card limits Maximum card balance (at any $20,000 time) Maximum Instore load (at any $15,000 time) Maximum BPAY Load (at any $20,000 time) Maximum Online Debit Card load $20,000 (at any time) Maximum Online Credit Card $20,000 load (at any time) Maximum annual load $50,000 Maximum daily ATM withdrawal $3000

6 Maximum annual ATM withdrawal Maximum Retail Purchase (at any time) Maximum annual Retail Purchases Information and Alerts $50,000 $20,000 $50,000 Online balance & transactions Load alerts by Customer Care Lost and Stolen or +44 (0) 207 line from a mobile or overseas Standard network rates will apply. Some service operators may charge more depending upon device and location of call SMS Services Your service operator may also charge you for sending SMS from your device. This may vary depending upon your location and provider Check balance by text Load alerts Card to card transfers $0.40 Lock your card $0.40 Unlock your card $0.40 PIN Reminder (Requested via Customer Card) Activate Card Other Charges Paper Statement $15.00 Investigation fee $30.00 Replacement Card $5.00 Additional Card Dormancy $4.00 per month** (After 12 months inactivity) Closure Cancellation or Redemption Fee Expiry Card valid for 36 months *When you use your Prepaid Card at an ATM, you may also be subject to applicable fees, surcharge rules and regulations of the relevant ATM, or other financial institution or association. You should be advised before you confirm the transaction.

7 **A period of 12 months in which no money has been loaded onto or taken off the Card by you. Privacy Statement Your Personal Information (important information about your privacy). By purchasing the Prepaid Card you consent to the Issuer, Tuxedo Money Solutions PTY LTD Australia [and any distribution outlet where you may purchase the Prepaid Card], we, us, our collecting, using and disclosing your Personal Information under these Terms and Conditions The Issuer is required by anti-money laundering legislation to collect Personal Information to identify and verify your identity. If you do not agree to our doing so then we cannot make the Prepaid Card facility available to you and you should not purchase the Prepaid Card. Information will be disclosed to third parties about the Prepaid Card, eccount or transactions made with the Prepaid Card, whenever allowed by law and also when necessary: - For completing a transaction. - In order to verify the existence and condition of the Prepaid Card. - To utilise services of affiliates who assist in providing the Prepaid Card. - If you give us permission. - If you owe us money. - To comply with our obligations under the epayments Code. - If there are legal proceedings in connection with the Prepaid Card. - To protect against potential fraud and other crimes. Personal Information may also be transferred confidentially to other organisations so that we can run your eccount. We may also inform our partners when you start using your Prepaid Card or eccount, however we will not disclose details of any loads, withdrawals or transactions you make. Your Personal Information will be processed outside Australia but all service providers are required to have adequate safeguards in place to protect your Personal Information. You must notify us immediately of any change to your address and other contact details by calling (or if outside Australia). You should also contact us if you change your name. We will not be responsible if you do not receive any notice or correspondence that has been sent in accordance with the contact details you have provided to us. You may be required to provide additional information to the Issuer or Tuxedo (including evidence of identity) when purchasing the Prepaid Card or adding additional funds onto it. You are entitled to ask Bendigo and Tuxedo to supply you with any Personal Information that we hold about you. You must submit your request in writing to: GPO Box 82, Melbourne VIC We will delete any incorrect information or correct any errors in any of your Personal Information that come to our notice. To assist us in the provision of the services provided under these Conditions of Use, in the interest of security and to help Bendigo and Tuxedo maintain and improve their level of customer service, telephone calls may be recorded and or monitored. A full privacy policy can be viewed at the Website. This policy sets out our guidelines on management of your Personal Information.

8 Queries and complaints If you have a query about the Prepaid Card, you should initially tell us using the enquiry facility at CashFLEX or us at customercare@statravelprepaid.com.au For Unauthorised Transactions and disputes relating to the Prepaid Card, call Customer Care immediately on or +44 (0) if outside Australia. Where your Prepaid Card is used for Unauthorised Transactions, we will seek to reverse the transaction if we are able under the Visa Scheme Rules. However, the Visa Scheme Rules only give us this ability if you notify us of the transaction within the relevant time period (i.e. 45 days). It is your responsibility to regularly review your online transaction history to identify Unauthorised Transactions. Under the conditions of use, we may not be responsible for any loss to you if you do not dispute an Unauthorised Transaction within an applicable time limit. If the issue cannot be resolved, you may contact us at Bendigo and Adelaide Bank Limited, The Bendigo Centre, Bendigo, Victoria 3550, Australia. Phone: Fax: If you consider that your complaint has not been resolved to your satisfaction within 45 days, you may be eligible to escalate the complaint to the Issuer s external dispute resolution service. The external dispute resolution service is: Financial Ombudsman Service (FOS) Mail: GPO Box 3, Melbourne, VIC, 3001 Phone: Fax: info@fos.org.au Website: CONDITIONS OF USE These conditions of use apply to your Prepaid Card. You must read them carefully. DEFINITIONS Additional Cardholder means the person you have authorised to use a prepaid card connected to your eccount, who you agree is authorised to undertake transactions on your behalf and who is also subject to these conditions of use; Available balance means the monetary value recorded by us as loaded for transactions using the Prepaid Card, as denominated in Australian dollars, less any purchases, authorisations, cash withdrawals, fees and charges or other amounts debited under these conditions of use; Cardholder means you or the Additional Cardholder; eccount means the prepaid service established by us in your name; eccount Opening Date means the date on which your prepaid card service is activated; epayments Code means the epayments Code issued by the Australian Securities and Investments Commission in September 2011 (as amended from time to time) which regulates consumer electronic payments; Issuer means Bendigo and Adelaide Bank Limited ABN AFSL/ Australian Credit Licence Pass Code means a password or code that You must keep secret, that we may be required to authenticate your identity or a transaction.

9 Examples include your Prepaid Card PIN and the memorable word required to allow online access to your Prepaid Card details. Personal Information means the information that the Issuer and Tuxedo Money Solutions PTY LTD Australia and their respective agents collect from you, including any application form, correspondence, s, telephone calls, internet communications and transactional information in connection with the Prepaid Card; Prepaid Card means the Visa Prepaid Card that you have received from us; PIN provided to you via SMS when your application is completed or when you retrieve it via the online servicing page or by telephoning Customer Care; Reload Unauthorised Transaction means a transaction not authorised by you, but does not include any transaction carried out by you or by anyone performing the transaction with your knowledge and consent. We, us or our means Bendigo and Adelaide Bank Limited or Tuxedo Money Solutions PTY LTD Australia acting on its behalf in its capacity as Programme Manager; Website means our online site at and any additional or replacement website we notify to you as the website for the purposes of these conditions of use from time to time. You or your means the individual holding the eccount and any additional cardholders you authorise us to issue cards to. The singular includes the plural and vice versa. References to days, times or periods of time in these conditions of use are reckoned according to Eastern Australian (AEST) time. Contact us by: customercare@statravelprepaid.com.au Post: GPO Box 82, Melbourne VIC 3001 Telephone Customer Care: or if outside Australia. All telephone calls will be recorded. Calls will be charged at local rates and charged to the nearest second. Calls from outside Australia may cost more. Please contact your service provider for details. Website: 1. Your Prepaid Visa Card 1.1 Your rights in relation to the Prepaid Card and eccount are as set out in this agreement. The agreement does not give you any rights against Visa Worldwide Pte Limited. 1.2 Your Prepaid Card is a reloadable Visa Prepaid Card, and value must be loaded onto it in accordance with these conditions of use before it can be used. 1.3 You can use your Prepaid Card at any location that displays the Visa brand Acceptance Mark, including shops, restaurants, online, or on the telephone Transaction fees and charges may apply see section 13 Fees and Usage Restrictions. 1.4 Before using the Prepaid Card you need to make sure there are enough funds loaded on it. You will not be able and should not attempt to use your Prepaid Card after its expiry date. 1.5 Your Prepaid Card is not a credit card and can only be connected to your bank account for the purposes of loading the card. You will not earn any interest on any funds loaded on your Prepaid Card.

10 1.6 Where you have requested and we have agreed to Additional Cardholders, you authorise us to issue Prepaid Cards and a PIN to the Additional Cardholders and you authorise each Additional Cardholder to undertake transactions on your behalf. 1.7 As the primary cardholder you will be responsible for the use of the additional Prepaid Card and for any applicable fees or charges that your Additional Cardholder may incur. The use of your Prepaid Card by an Additional Cardholder will be regarded as confirmation to us that you have communicated these conditions of use to them and that they accepted them prior to use. 2. Applying for and activating your Prepaid Card 2.1 To apply for our Prepaid Card you must be at least 18 years old and an Australian resident. We will require evidence of who you are and your address. We may ask you to provide some documentary evidence to prove this and/or we may check all personal information given by you with credit reference or fraud prevention agencies and other organisations. We may perform a search of your credit file in order to verify your identity. The agencies may keep a record of your information and the searches made, however we do not perform a credit check and the search is for identity purposes only and will be recorded as such. 2.2 You must sign the signature strip on the back of the Prepaid Card as soon as it is received. 2.3 Please refer to our Website for all Prepaid Card loading options, or refer to the Loading your Prepaid Card section below. 2.4 By using the Prepaid Card you are agreeing to these conditions of use, a copy of which you can view on the website or obtain from Customer Care. 2.5 By agreeing to these Conditions of Use, you also: - Acknowledge that you have been given a copy of the Product Disclosure Statement ( PDS ) in which these conditions of use are included or advised where the PDS can be located online -Acknowledge and agree to the information and disclosures contained in the PDS. 2.6 The Issuer is a subscriber to the epayments Code and warrants that, for as long as it remains a subscriber to the epayments Code, it will comply with it in our dealings with you relating to the Prepaid Card. 2.7 You acknowledge and agree to the disclosures and other information contained in the PDS in which these conditions of use are printed. Those disclosures and information form part of the agreement between you and us except to the extent that these conditions of use provide otherwise or qualify the disclosures and information. 3. Loading your Prepaid Card 3.1 Funds can be loaded to your Prepaid Card only as specifically provided in these conditions of use. 3.2You can load funds in a number of ways: with cash at STA Travel Stores, by BPAY and at our discretion by using a debit or credit card, subject to satisfactory security checks - simply follow the instructions at the Website. 3.3 The minimum amount that can be loaded onto your Prepaid Card at any one time is $100 (Australian dollars).

11 The maximum available balance and the maximum value that can be loaded to your Prepaid Card are set out in section Your Prepaid Card cannot be loaded by debit or credit card more than twice in any 24 hour period. 3.5 The balance on your Prepaid Card can never exceed the limit specified under Section 13 at any time. 3.6 We reserve the right to refuse to accept any particular loading transaction or to disable any particular loading method without notice in the interests of fraud prevention. 3.7 Upon receipt your funds will be available for use without delay, and always within one working day. 3.8 A Load/Reload Fee may apply for each load/reload that you make. Please see Section 13 below for details of when a Load/Reload fee will apply and how much it will be. 3.9 If you load more than $50,000 in any 12 month period we may ask you to provide evidence of the source of the funds. 4. Using your Prepaid Card 4.3 Detailed instructions on how to use your Prepaid Card are found on the Website. You will need to follow these instructions when using your Prepaid Card. 4.4 We will deduct the value of your transactions from the balance on your Prepaid Card. We will also deduct any applicable fees as soon as they become payable by you, see Section 13 below for details of our fees. 4.5 If there is an insufficient available balance on your Prepaid Card to pay for a transaction, the Prepaid Card may be declined or the retailer may allow you to pay the balance by some other means. 4.6 You agree not to make or attempt to make transactions that exceed the available balance. 4.7 If you make or attempt to make any transactions that exceed the available balance then you will be liable for any negative balance, along with any costs or interest we incur in recovering or attempting to recover from you the amount you owe us. 4.8 If a negative balance arises, that does not mean that a negative balance will be allowed to arise or be increased on subsequent occasions. 4.9 You can use the Prepaid Card as often as you like subject to the available balance on the Prepaid Card and the limits specified in Section 3 and Section 13 of this PDS Your Prepaid Card is the property of the Issuer and is not transferable to anyone else. We may ask you to stop using your Prepaid Card and return it to us or destroy it. We may at any time suspend, restrict or cancel your Prepaid Card or refuse to issue or replace a Prepaid Card for reasons relating to the following: we are concerned about security of your Prepaid Cards we have issued to you; we suspect your Prepaid Cards are being used in an unauthorised or fraudulent manner; or we need to do so to comply with the law, with Visa Worldwide PTE or any other regulatory or scheme requirements. If we do this, we will tell you as soon as we can or are permitted to do so after we have taken these steps Like other payment cards, we cannot guarantee a retailer will accept your Prepaid Card. We may also refuse to pay a transaction:

12 4.12. if we are concerned about the security of your Prepaid Card or we suspect your Prepaid Card is being used in an unauthorised or fraudulent manner; 4.13 if sufficient funds are not loaded on your Prepaid Card at the time of a transaction to cover the amount of the transaction and any applicable fees; if you set up a recurring payment or regular subscription using your card, you must also ensure that there are sufficient available funds to cover such payments if there is an outstanding Shortfall on the Prepaid Card in accordance with section 12; 4.15 if we have reasonable grounds to believe that you are acting in breach of this agreement; 4.16 if we believe that a transaction is potentially suspicious or illegal (for example, if we believe that a transaction is being made fraudulently); or 4.17 because of errors, failures (whether mechanical or otherwise) or refusals by merchants, payment processors or payment schemes processing transactions if payment will result in a breach by You or Us or Visa Worldwide PTE Limited of any applicable laws or regulatory requirements If we refuse to authorise a transaction, we will, if practicable, tell you why immediately unless it would be unlawful for us to do so. You may correct any information we hold and which may have caused us to refuse a transaction by contacting us via the website or via customercare@statravelpreaid.com.au 4.20 Retailers may require verification that your available funds will cover the transaction amount and initiate a hold on your available funds in that amount If you are entitled to a refund for any reason relating to a Prepaid Card transaction, you agree to accept the refund under the policy of that specific merchant. Refunds may be in the form of a credit to your Prepaid Card, cash refund or in store credit. If your Prepaid Card is expired or revoked before you have spent any value loaded onto it resulting from a refund (whether or not the original transaction being refunded was made using the Prepaid Card) then you will have no access to those funds if a person reports that a mistaken payment has been made from the person s account to your Prepaid Card, you agree that we may: (a) inform that person s financial institution whether or not the Prepaid Card has sufficient credit funds to cover the payment; and (b) freeze those funds, or debit those funds from the Prepaid Card where we are required to do so under the epayments Code We are not liable in any way when authorisation is declined for any particular transaction regardless of the reason The Prepaid Card may be used at ATMs that accept Visa Prepaid Cards. ATM transaction fees and charges will apply (see section 13). These are in addition to any ATM operator fees that vary by ATM operator. All ATM fees and charges will be automatically debited against the available balance. After the Available Balance has been exhausted or if there are insufficient funds for the payment of ATM fees and charges for a transaction in addition to the amount of a withdrawal, the ATM transaction will be declined You are responsible for all transactions using the Prepaid Card If you permit someone else to use the Prepaid Card, you will be responsible for any transactions initiated by that person with the

13 Prepaid Card. 5. Authorising Transactions 5.1 Authorisation will be requested for all transactions at the time of each transaction. Subject to the features of the particular Prepaid Card, the authorisation of a transaction can include authorising any single transaction, a series or recurring transactions (including transactions for an indefinite period) or pre-authorising future transactions of a certain or uncertain amount. 5.2 A Prepaid Card transaction will be regarded as authorised by you where you; authorise the transaction at the point of sale by following the instructions provided by the merchant or retailer to authorise the transaction, which may include: a) entering your PIN or providing any other security code; b) signing a sales voucher; c) providing the Prepaid Card details and/ or providing any other details as requested; d) waving/swiping the Prepaid Card over a card reader or inserting your Prepaid Card into a card reading device for the purpose of making a payment 5.3 insert a Prepaid Card and enter your PIN to request a cash withdrawal at an ATM. 5.4 You cannot stop payment on any transaction after it has been completed. If you have a problem with a purchase made with your Prepaid Card, or a dispute with a merchant, you must deal directly with the merchant involved. If you cannot resolve the dispute with the merchant, you can contact customer care. You should not, in any circumstances, contact Visa. 5.5 We will pay the funds required by the retailer or merchant to cover the transactions authorised by you within 3 business days of us receiving their request. A transaction (the payment order) will be received as follows: for purchases and ATM transactions, at the time we receive the transaction instruction from the merchant acquirer or ATM operator; for other transactions which are communicated directly to us, at the time you ask us to complete the transaction if, in relation to; a) purchases and ATM transactions, we receive the transaction instruction from the merchant acquirer or ATM operator; or b) other transactions communicated directly to us, you ask us to complete the transaction after 4.00 p.m. AET, the transaction instruction or request will be deemed to have been received by us on the following business day. 6. Expiry, Revocation and Cancellation of your Prepaid Card 6.1 The Prepaid Card is valid is valid until the expiry date shown on it 6.2 Your Prepaid Card cannot be used after expiry. You cannot access any value loaded on the expired Card unless a replacement card is issued to you. 6.3 We may revoke the Prepaid Card at any time without cause or notice. If we ask you to, you must surrender or destroy the revoked Prepaid Card and you must not use the revoked Prepaid Card. When you surrender the Prepaid Card, you must give us your correct name and contact address. 6.4 You may ask for the Prepaid Card to be cancelled at any time by

14 sending an to us using the contact us function on the Website. If you ask for the Prepaid Card to be cancelled and we ask you to, you must surrender or destroy the cancelled Prepaid Card and you must not use the cancelled Prepaid Card. -You give us instructions, on any form we require, for the payment of the available balance. 6.5 You will not be entitled to a refund of money you have already spent on transactions authorised, or pending or any fees for use of the Prepaid Card before the Prepaid Card is cancelled or expires. 6.6 If you cancel your Prepaid Card, once all transactions and fees have been deducted, we will arrange for any unused funds to be refunded to you, see section 13 below for further information. A Redemption Fee may be charged (see section 13 Fees and Usage Restrictions below) unless you have arranged to transfer any unused funds to another Prepaid Card managed by us. 6.7 Funds may be withheld if there are legal reasons to do so. 6.8 Shortly before expiry of your Prepaid card, we will endeavour to contact you to ask whether you require a replacement card. If you promptly confirm to us that you wish to receive a replacement card, then subject to receiving acceptable evidence of identity from you, we will issue a replacement card before expiry of your card 7. PIN 7.1 Your PIN will be sent to you for free by SMS or you can retrieve it via our website once you have purchased the Prepaid Card. 7.2 You cannot change your PIN. 7.3 If you forget a PIN, you can request a free PIN reminder by calling Customer Care or via our website. 7.4 Should an incorrect PIN be entered three times when a transaction is attempted using the Prepaid Card, the Prepaid Card will be locked. You can phone Customer Care to have the Card unblocked immediately. 7.5 Should the Prepaid Card be retained by any ATM, the Prepaid Card is deemed to be lost or stolen and hence cannot be recovered. In that event, you will need to contact Customer Care and arrange to be issued with a new Prepaid Card. Fees and charges apply. 7.6 You must not disclose your PIN to any other person. 8. Lost or Stolen and keeping your Prepaid Card secure 8.1 You must promptly notify us immediately by calling Customer Care if: - the Prepaid Card is misused, lost or stolen; - the Prepaid Card is damaged or not working properly; - the security of a PIN is breached in any way; or - there is reason to believe any of the above might occur or might have occurred. 8.2 The notification can be made by phone to Customer Care. 8.3 We may require written confirmation to be made on a particular form or sent to a particular address. 8.4 You may request a replacement for your Prepaid Card if it is lost or stolen, but we reserve the right, in our sole discretion, to decide whether to issue a replacement Prepaid Card.

15 If we do issue a replacement Prepaid Card, the remaining available balance will be reinstated after any transactions (including Unauthorised Transactions for which you are liable under these conditions of use) or other amounts that we are entitled to debit against the available balance, together with the fee relating to the reissue of the Prepaid Card (see section 13) have been deducted. Replacement cards cannot be sent to an address outside of Australia. 8.5 You should treat Your Prepaid Card like cash. If it is lost or stolen, you may lose some or all of your money on your Prepaid Card, in the same way as if you lost cash in your wallet or purse. As a result, you must keep your Prepaid Card safe and not let anyone else use it. If you are issued with a PIN, you must keep it secret at all times. You should memorise the PIN and never disclose the PIN or security information to anyone. You must make sure that you keep the Prepaid Card and any Pass Code safe and secure. The precautions we require you to take are set out below: You must not: (a) allow anyone else to use the Prepaid Card; (b) interfere with any magnetic stripe or chip on the Prepaid Card; (c) unnecessarily disclose the Prepaid Card number; (d) write a Pass Code / PIN on the Prepaid Card; (e) carry a Pass Code / PIN with the Prepaid Card; (f) record a Pass Code / PIN on anything carried with the Prepaid Card liable to loss or theft simultaneously (unless you make a reasonable attempt to protect the security of a Pass Code / PIN); (g) voluntarily disclose the Pass Code / PIN to anyone, including friends or family members; (h) act with extreme carelessness in failing to protect the security of a Pass Code You must comply with any instructions we give about keeping the Prepaid Card safe and secure. 9. Liability for Unauthorised Transactions 9.1 For as long as we remain a subscriber to the epayments Code, your liability for losses arising from Unauthorised Transactions will be determined under the epayments Code. 9.2 You will not be liable for losses resulting from Unauthorised Transactions where it is clear that you have not contributed to the loss. 9.3 You will not be liable for losses resulting from Unauthorised Transactions that are caused by: fraud or negligence by our staff or agent, a third party involved in networking arrangements, or a merchant that is linked to the electronic funds transfer system or their employees or agents; a Prepaid Card which is forged, faulty, expired or cancelled; a transaction that occurred before you received the Prepaid Card and/or PIN (including a reissued Prepaid Card and/or PIN); a transaction being incorrectly debited more than once to the same Prepaid Card; or an Unauthorised Transaction performed after notification to us that your Prepaid Card has been misused, lost or stolen, or that the security has been breached. 9.4 We will refund any unauthorised or incorrectly executed transaction immediately unless we have any reason to believe that the incident may have been caused by a breach of this Agreement, through

16 gross negligence or we have reasonable grounds to suspect fraud. If our investigations show that any disputed transaction was authorised by you, or you have acted fraudulently or with gross negligence, we may reverse any refund made and you may be liable for any loss we suffer because of the use of the Prepaid Card. We may also charge you the Investigation Fee specified in Condition 13. Where we can prove on the balance of probability that you contributed to the losses resulting from Unauthorised Transactions: - through your fraud; or - by failing to comply with the Security Requirements, then you are liable for the actual losses which occur before we are notified of the loss, theft or misuse of your Pass Code or Card or a breach of the Security Requirements. 9.5 You will not be liable for any loss on any day, or in any period, exceeding any applicable transaction limit for that day or period and you will not be liable for loss in excess of the Available Balance. 9.6 If you leave your Prepaid Card in an ATM, you will be liable for all losses arising from Unauthorised Transactions in relation to your Prepaid Card as long as the ATM incorporates reasonable safety standards that lessen the risk of your Prepaid Card being left in the ATM (e.g. ATMs that capture cards that aren t removed or which require a user to swipe and then remove a card before commencing the transaction). 9.7 You will be liable for losses resulting from Unauthorised Transactions where we can prove on the balance of probability that you have contributed to the losses through unreasonably delaying notification of the misuse, loss or theft of a Prepaid Card or that the security of the relevant PIN has been breached. Your liability in this case is limited to losses occurring between the time that you became aware of the security compromise, or should reasonably have become aware in the case of a lost or stolen Prepaid Card but, you will not be liable for any loss on any day, or in any period, exceeding any applicable transaction limit for that day or period and you will not be liable for loss in excess of the balance of the Prepaid Card available for transactions using the Prepaid Card. 9.8 If it is unclear whether or not you contributed to the loss caused by an Unauthorised Transaction that required a Pass Code, the amount of your liability is limited to the lessor of: - AU$ the Available balance. - the actual loss at the time we are notified that the security of the Pass Code was breached or the Prepaid Card has been lost, stolen or used without your permission (limited by the applicable daily or period transaction limits over the relevant timeframe). 9.9 For Prepaid Card transactions that don t need a Pass Code, you re not liable for any Unauthorised Transactions unless you have unreasonably delayed notifying us of the loss, theft or unauthorised use of the Card. 10. Transaction history 10.1 Your Card balance and transaction history are available online at no charge, provided you have registered. The card balance can also be obtained via SMS or by calling Customer Care (call fees and other fees apply see section 13) If you notice any error (or possible error) in any transaction or statement relating to the Prepaid Card, then you must notify Customer

17 Care immediately. We may request you to provide additional written information concerning any error (or possible error) and you must comply with that request It is your responsibility to regularly review your transaction history to identify Unauthorised Transactions. We recommend that you check the balance on Your Prepaid Card regularly online at the Website. We will provide you with Your Prepaid Card balance and a statement of recent transactions either by electronic means or on our secure webpage at any time. 11. Liabilities and disclaimers 11.1 We will not be liable for any loss arising from: any cause which results from abnormal or unforeseen circumstances beyond our control, consequences which would have been unavoidable despite all our efforts to the contrary; or a merchant refusing to accept your Prepaid Card, honour a transaction or failing to cancel an authorisation; or Our compliance with legal and regulatory requirements; loss or corruption of data unless caused by Our wilful default business interruption, loss of revenue, goodwill, opportunity or anticipated savings; any indirect or consequential loss Where Your Card is faulty due to our fault, our liability shall be limited to replacement of the Card or, at our choice, repayment to you of the Available Funds Where sums are incorrectly deducted from your Available Funds due to our fault, our liability shall be limited to payment to you of an equivalent amount In all other circumstances of Our default, Our liability will be limited to repayment of the amount of the Available Funds Nothing in this Agreement shall exclude or limit Our liability for death or personal injury Your liability for Unauthorised Transactions will be determined according to the epayments Code (see section 9, Liability for Unauthorised Transactions) If any guarantees, warranties or conditions are implied because of Part 2 of the Australian Securities and Investments Commission Act 2001 or any similar law in respect of services supplied under these conditions of use or in connection with the Prepaid Card, then our liability for a breach of such a guarantee, warranty or condition will in any event be limited to: - the supplying of the services again. - the payment of the cost of having the services supplied again The Issuer and Tuxedo Money Solutions PTY LTD Australia do not make or give any express or implied warranty or representation in connection with the Prepaid Card (including the Prepaid Card type, quality or standard of fitness for any purpose) and are not liable for any loss you suffer (including indirect or consequential loss) arising in connection with the Prepaid Card All conditions, warranties or other terms implied by law are excluded to the fullest extent permitted by applicable laws and regulations Any failure or delay to enforce a term of these conditions of use does not mean a waiver of them.

18 12. Changes to these Terms and Conditions 12.1 We may change these Terms and Conditions, and any information in this PDS relating to the Terms and Conditions at any time. A change may: - Change the fees payable under these Conditions of Use or bring in new fees. - Bring in new Conditions of Use. - Alter these Conditions of Use in some other way We will notify you in advance of most changes on com.au/cashflex which will take effect no earlier than 20 days after the notification We may change these Terms and conditions without notice: if the changes are necessitated by an immediate need to restore or maintain the security of the system in which the Prepaid Card is used, subject to the law and the epayments Code; to comply with any change, or anticipated change, in any relevant law, regulation, code of practice or regulatory guidance; to make them clearer 12.4 We can give advance notice of a change by: - Placing it on our Website. - Notification on or with an account statement or other written notice we send to you. - Using another method that the law or the epayments Code allows or requires us to use When we notify you of a change: - We will comply with any applicable requirements under a law of the epayments Code. - Subject to doing that, it will be good enough if the notification or announcement explains the substantial effect of the change We may make immediate changes to the exchange rate used to convert transactions undertaken in a currency other than the currency of your card. Unlike other payment cards, we do not use VISA Worldwide PTE Incorporated s exchange rates when you use your card outside of the denominated currency zone. Instead we set a fixed day rate and this is available over the phone via Customer Care or on the website. The rate which we apply to spend outside of the card s currency is fixed at the start of the day and we guarantee that rate, regardless of market fluctuations you always know exactly what you will be charged in advance. 13. Fees and Usage Restrictions 13.1You agree to pay us the fees and charges provided in these Conditions of Use and which are set out below. Whenever any of those fees and charges is incurred, you authorise us to deduct it from the available balance and reduce the available balance accordingly All fees and charges are expressed in Australian dollars and are inclusive of any applicable GST All fees will be deducted from the Prepaid Card balance at the time the activity invoking the fee occurred Your financial institution may charge a fee for this service and you may need to register for internet banking with your financial institution. Certain merchants may charge an additional fee if the Prepaid Card is used to purchase goods and/or services. This fee is determined and charged by the merchant and is not retained by us.

19 13.5 The fees and charges applying to the Prepaid Card are as follows: Fees Card Purchase fee Transaction fees AU purchase transactions 3% AU ATM withdrawals* $1.50 Overseas purchase transactions Overseas ATM withdrawals* $1.50 Top up fees Instore 1% BPAY 1% Online credit card 1% Online debit card load 1% Card limits Maximum card balance (at any $20,000 time) Maximum Instore load (at any $15,000 time) Maximum BPAY Load (at any $20,000 time) Maximum Online Debit Card load $20,000 (at any time) Maximum Online Credit Card $20,000 load (at any time) Maximum annual load $50,000 Maximum daily ATM withdrawal $3000 Maximum annual ATM $50,000 withdrawal Maximum Retail Purchase (at $20,000 any time) Maximum annual Retail $50,000 Purchases Information and Alerts Online balance & transactions Load alerts by

20 Customer Care Lost and Stolen line or +44 (0) from a mobile or overseas Standard network rates will apply. Some service operators may charge more depending upon device and location of call SMS Services Your service operator may also charge you for sending SMS from your device. This may vary depending upon your location and provider Check balance by text Load alerts Card to card transfers $0.40 Lock your card $0.40 Unlock your card $0.40 PIN Reminder (requested via Customer Care) Activate Card Other Charges Paper Statement $15.00 Investigation fee $30.00 Replacement Card $5.00 Additional Card Dormancy $4.00 ** Closure Cancellation or Redemption Fee Expiry Card valid for 36 months *When you use your Prepaid Card at an ATM, you may also be subject to applicable fees, surcharge rules and regulations of the relevant ATM, or other financial institution or association. You should be advised before you confirm the transaction. **A period of 12 months in which no money has been loaded onto or taken off the Card by you There are no commissions or fees on top of our published foreign exchange rates (see Section 16 below) 13.7 In the unlikely event, for any reason whatsoever, a transaction is completed when there are insufficient funds on the Prepaid Card for that transaction (a Shortfall ), the Shortfall shall be reimbursed by you unless it is due to an error on the part of the retailer where the Prepaid Card was presented, in this circumstance we may seek the Shortfall from the retailer.

21 13.8 You agree that once we make this Shortfall known to you, we may charge you for the Shortfall amount. We may charge the amount of the shortfall from any other Prepaid Cards that you hold with us, to any other payment method which you may designate at that time, or against any funds which you may subsequently load onto your Prepaid Card or on any Additional Card ordered by you. Until we are reimbursed the Shortfall amount, we may suspend your Prepaid Card, and any Additional Cards connected to you. In addition, we reserve the right to charge you an Investigation Fee for each transaction that you make using your Prepaid Card that results in a Shortfall or increases the Shortfall amount on your Prepaid Card. We may use debt collection agencies or other third parties to recover the amounts owed 14. Your Rights to Redemption of Funds and Refunding of Transactions on your Prepaid Card 14.1 Redeeming funds on your Prepaid Card You have the right to redeem the total funds on your prepaid card at any time. To do so, please either send us an to customercare@ statravelprepaid.com.au or contact us by telephone on or , requesting redemption. We will seek confirmation that you have destroyed your Prepaid Card by cutting it up When we process your redemption request, we may require you to provide us with documents such as identification so that we may process your request in accordance with legal requirements If you make ask us to redeem the funds on your Prepaid Card, we will charge a redemption fee (see section 13, Fees and Usage Restrictions) We may arrange an electronic transfer to a bank account in your name or arrange a refund to a debit or credit card used to load. However, to enable us to comply with our legal obligations, we may ask you to provide us with further evidence of your identity or additional evidence before we can process your redemption request. 15. Limitations on use of the Prepaid Card 15.1 The following limitations apply to the Prepaid Card: - When buying petrol, you must pay for the petrol purchase at the petrol station counter and not at any automated fuel dispensers (i.e. not at the pump). - The Prepaid Card may not be used for, and authorisation may be declined for, any illegal transactions. - The Prepaid Card may not be used for, and authorisation will be declined for transactions relating to, the purchase of money orders, transact ions with financial institutions and transactions at pawn shops. - When using the Card with some merchants (such as hotels, taxis, rental cars, restaurants, cruise ships) or for mail order purchases, Card tolerance limits may apply. This means that the merchant may obtain an authorisation or approval on the Card for an amount up to 20% or more than the total bill (or anticipated bill) to cover additional items such as tips and incidentals or to ensure that adequate funds are available to cover the final purchase. The entire amount of the authorisation or approval will be debited and will not form part of the available balance until the authorisation or approval clears, although only the amount actually spent or authorised will be finally deducted from the available balance after the authorisation or approval clears.