PE-TL10 Smartphone FAQs (Applicable Outside China) HUAWEI TECHNOLOGIES CO., LTD. Issue 01. Date

Transcription

1 PE-TL10 Smartphone FAQs (Applicable Outside China) Issue 01 Date HUAWEI TECHNOLOGIES CO., LTD.

2 2015. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means without prior written consent of Huawei Technologies Co., Ltd. Trademarks and Permissions and other Huawei trademarks are trademarks of Huawei Technologies Co., Ltd. All other trademarks and trade names mentioned in this document are the property of their respective holders. Notice The purchased products, services and features are stipulated by the contract made between Huawei and the customer. All or part of the products, services and features described in this document may not be within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements, information, and recommendations in this document are provided "AS IS" without warranties, guarantees or representations of any kind, either express or implied. The information in this document is subject to change without notice. Every effort has been made in the preparation of this document to ensure accuracy of the contents, but all statements, information, and recommendations in this document do not constitute a warranty of any kind, express or implied. Huawei Technologies Co., Ltd. Address: Website: Huawei Industrial Base Bantian, Longgang Shenzhen People's Republic of China support@huawei.com i

3 Contents Contents 1 Basics Color schemes Selling points Your phone at a glance Installation Can I open the battery cover and remove the built-in battery? How do I install a micro-sim card? How do I install the nano-sim or microsd card? Home screens How do I add or delete a home screen? Does my phone have a main menu? Can I edit the main menu? Can I add the shortcut for an application to a home screen? Contacts How do I create a contact and assign a photo to the contact? How many contacts can my phone save? How do I add a contact to a contact group? Text messaging How do I change the input method when editing a text message? How do I lock a text message in a conversation? How do I delete one or more conversions and text messages? How do I forward a text message or send a text message to multiple recipients? How many Chinese and English characters can be contained in a text message? How many text messages can be saved on my phone? How do I set the SMS center number? Calls What can I do if I can't make a phone call when my phone receives the 4G signal? How do I switch between calls or merge two calls to have a conference call? What will my phone display when one card is in a call and other receives a call? Multimedia messaging How do I send a multimedia message? I cannot send or receive multimedia messages, why? How can I solve this problem? Is there any restriction on the size, format, or resolution of the file to be attached to a multimedia message? Where are the multimedia message attachments saved? ii

4 Contents 1.10 Music How are my songs sorted? How do I create a playlist? What playback modes does my phone support? How do I play songs in the background, exit Music, and view the lyrics when a song is playing? Camera If my phone has no microsd card installed, can I shoot photos or videos? The phone cannot open some pictures or video files, why? Where are my photos and videos saved by default? Can I change the save location? How do I edit a photo or video or add a photo frame? Does my phone support HD videos? Can I disable the shutter sound? How do I toggle between the front and rear cameras? What is the format of the recorded video clips? What are the video clip sizes? What picture formats and resolutions does Camera support? How do I switch between shooting modes? Why does my gallery display only the photos I have taken? Streaming media Will my phone stop playing streaming media when a call comes in? If yes, will it resume playing when the call ends? Why can't my phone play some streaming media? What may cause poor quality of online streaming media played on my phone? Will simultaneously playing and downloading online streaming media take up my phone's storage space? Bluetooth What files can be transmitted using Bluetooth? How do I send a file using Bluetooth? Why can't my phone be discovered by other Bluetooth devices? What is the Bluetooth working range? Why can't I pair my phone with other Bluetooth devices? Can my computer use my phone's data connection through Bluetooth? How do I use my Bluetooth car kit? How do I use a Bluetooth wearable device? GPS navigation Does my phone come with a navigation application? What can I do if the navigation application on my phone cannot receive signals from GPS satellites? Does my phone support FM radio? If yes, how do I save manually found channels? Can I download themes to my phone? Does my phone support live wallpapers? Does my phone support video calls or video chats? How do I take a screenshot? Does my phone support flash playback? If no, can I install a third-party flash player for flash playback? Does my phone come with a headset? What line order does my phone support? Preinstalled applications and versions iii

5 Contents 1.22 Compatibility test Basic functions Common settings How do I configure settings? Can I view s when no Internet connection is available on my phone? How do I synchronize contacts and calendar events? Wi-Fi settings How do I connect my phone to a Wi-Fi network? What Wi-Fi protocols does my phone support? I cannot open web pages sometimes over a Wi-Fi connection. Why? I have turned on Wi-Fi on my phone, but it cannot detect signals from Wi-Fi hotspots. What can I do? How do I know whether my phone is using its mobile data connection or a Wi-Fi connection to access the Internet? I cannot connect to a Wi-Fi hotspot. Why? My phone's Wi-Fi connection automatically disconnects after the screen times out. What can I do? Can I use my phone as a mobile Wi-Fi hotspot and access the Internet from another device using my phone's data connection? How do I connect my phone to a Wi-Fi hotspot with a static IP address to access the Internet? How do I set my phone to work as a modem and provide Internet access for computers? HiSuite How do I connect to HiSuite? How do I back up my phone's data? How do I restore data to my phone? How do I transmit data between my phone and computer? Tone settings How do I set the phone ringtone? How do I turn on or off vibration for incoming calls and messages? How do I set a song as a ringtone for incoming calls or new messages? Can I set a ringtone for a contact group? How do I disable touch sounds? Languages and keyboards How do I change the system language? What can I do if I can't use a newly installed text input method? How do I change the system font size? What text input methods does my phone come with? How do I switch to the stroke input method? How do I disable key press vibration? Internet access How do I clear my browser's cache and browsing history? How do I view a web page in full screen or save a web page to bookmarks? Can I log in to my account using the browser on my phone? iv

6 Contents Can I log in to my online bank account from my phone? How do I save an image from a web page? How do I set the home page? How do I save a web page? What can I do if my phone fails to access the Internet? How do I turn on or off the mobile network? How do I view my phone's data service status or disable the data service? Can I use my phone to access the Internet during a call? How do I switch between 4G, 3G, and 2G networks? Screen lock How do I set a screen unlock PIN? How do I set the face unlock function? How do I set a screen unlock pattern? How many times can I try the screen unlock pattern before my phone becomes permanently locked? Can I unlock the phone by sending an from my Gmail? How do I lock and unlock the screen? Alarm How do I add or remove an alarm? Will the alarms go off when my phone is powered off? Applications What application formats does my phone support? Is JAVA supported? How do I download third-party applications? Can I change the default installation location for applications? How do I install, manage, and uninstall applications? Why can't I install an application? What third-party applications are preinstalled on my phone? Can I uninstall system applications or applications customized by my service provider? Third-party applications Does my phone support background QQ and QQ videos? Can I send images and download chat records? How can I clear the chat records of a certain QQ account? Can I install third-party applications to a microsd card? If so, will running these third-party applications take up my phone's storage? Does my phone support online banking transitions? Backup and restoration How do I back up and restore contacts? Can I back up my contacts groups? Does my phone support cloud backup and restoration? What data can be backed up on my phone? Does my phone support cloud services? Does my phone come with Security Guard How do I configure the weather settings? What are the developer options? Can I synchronize my phone's date and time with the network? v

7 Contents 2.20 Can I use my phone as a USB flash drive? How do I free up the internal storage space? How can I adjust the screen brightness? Does my phone have key backlight? How do I turn on or off airplane mode? How do I restore my phone to its factory settings? How does my phone enter or exit safe mode? Does my phone support HDMI? Does my phone support TV-out? Does my phone support OTG? What can I tell from the status indicator? Can I use other power adapters than the provided one to charge my phone? How do I set the printing function? How do I set the auxiliary functions (subtitle and shortcut to auxiliary functions)? Featured functions of the general version of the PE-TL10 outside China Smart remote control What are the angle and distance for my phone's infrared remote control? Why do I have to align my phone's infrared transmitter with the infrared port on a television or air conditioner for the transmitter to function properly? Why can't my phone learn from an air conditioner remote control? Why are some buttons gray and unavailable after my phone has paired with a remote control? What can I do if my phone can't successfully learn from a remote control? Why can't my phone learn from some home appliances' remote controls? Why can't my phone pair with a remote control? How do I display the remote control's simplified panel from the notification panel? Why do I need multiple buttons to control some home appliances while only one button to control the others using my phone's remote control function? Two rear cameras What are the advantages of the two rear cameras? What is the purpose of the two rear cameras? Can I shoot wide aperture photos if I block one of the two cameras? Why can't I refocus, add filters to, or edit photos in Gallery after I shoot the photos in wide aperture mode? Why does my gallery display photos slowly? After I use my phone for a couple of months, why can't I find the refocus, bokeh, or filter editing menus in Gallery for the photos I take in wide aperture mode? Why is the bokeh effect bad in some areas of a photo that I shoot in wide aperture mode? Why is the bokeh effect achieved on only one side of a photo that is taken in wide aperture mode? What do different width values on the aperture bar mean? Others How do I save battery power? How do I reduce my mobile data usage? What can I do if my phone runs slowly? vi

8 Contents 4.4 Can I set my customized wallpaper not to stretch? How do I enter recovery mode and restore my phone to its factory settings? Can I scan a QR code using my phone? Does my phone support 3D acceleration? How do I know whether my phone has been rooted? Can I remove the battery? Will configuring my phone to automatically set the date and time generate data traffic? Can I use my phone for recording? Does my phone come with a protective film? Does my phone support mobile TV? Can I browse or edit Word, Excel, PowerPoint, and PDF files on my phone? How are my phone ROM and RAM allocated? How do I check the available space in my phone storage and microsd card? Why does my phone display sometimes the notification panel and sometimes switch shortcuts when I flick down on the home screen? Can I move icons from a folder to another screen? How do I view call logs? How do I turn on the scientific calculator? How to I quickly move icons to different home screens? Why do I have to re-lock an application after restarting my phone even though I already locked it before the restart? Does my phone support SIM card hot swapping? Why can't audio control of my camera function properly? Why can't I find in the contacts list the contact I just saved on the dialer screen? Why does the calculator still rotate after I set my phone's screen orientation? Why doesn't the photo file name contain.pdf after I saved it in PDF format? What can I do if I can't find applications that involve user sensitive information in privacy applications? Why can't I change the ringtone and vibration settings of my ? Why does my phone enter smart cover mode every time I turn on the screen? Why can't my phone find another device after that device is set to be visible to nearby Bluetooth devices? Why can't I view screenshots in gallery when the photos are set to display by timeline? Why can't I input Chinese characters using Google input method after I set the system language to Chinese? Where can I set a unique ringtone for my messages? Why are my icons in different orders after I unlock the screen? Why is "No lyrics" instead of lyrics displayed on my music playback screen when I am playing an audio clip? Why can't I enable the backup or restore function? Why can't I move an item using Magnification gestures? Why can't I align icons when I shake my phone using motion control? How can I view the storage taken up by my applications? Why can't I delete the data usage record for the current date? Why is my daily data usage statistic my monthly data limit after my data usage exceeds the monthly limit? Why distorted images are displayed when I play games? Why doesn't my phone display the remaining battery level? vii

9 Contents 4.44 Why aren't the two card trays labeled? Why does photos still rotate after I disable my phone's auto-rotate function? What can I do if the magazine unlock screen is still displayed after I set an unlock pattern or PIN? Why does my phone start recording itself? How do I use the multi-screen function? viii

10 1 Basics 1 Basics 1.1 Color schemes Phone colors (outside China): gold, white, and black 1

11 1 Basics 2

12 1 Basics 1.2 Selling points The PE-TL10 is a mid-range to high-end smartphone developed by Huawei based on EMUI 3.0 (Android 4.4 supported) and highlights the following: Hisilicon Kirin 925 CPU, 4 x A GHz+4 x A7 1.3 GHz+micro core Two 8 MP rear cameras (BSI CMOS, blue glass filter) and 8 MP front camera (CMOS) Wide aperture, refocus, EDoF, HDR, background switch, super night mode, and target tracking 3D UI, infrared remote control, Wi-Fi hotspot traffic control 5.5 inches, full HD, 1080p, LTPS/IPS TFT Negative liquid crystals, ultra high contrast (1500:1), enhanced built-in smart images Screen off gestures 3600 mah (typ.) 32 GB ROM+3 GB RAM LTE Cat4/Cat6 technology, high speed network connections, and online HD videos Portable Wi-Fi hotspot that complies with Wi-Fi a/b/g/n Quick recording, high dynamic recording, DTS sound effect, dual noise reduction microphones, 3.5 mm audio port Bluetooth 4.0 Bluetooth Low Energy (BLE) Gyroscope Digital compass Gravity sensor Light sensor Proximity sensor Hall sensor The lower slot accommodates a micro-sim card and the upper slot accommodates a nano-sim card or microsd card. For details, see the battery cover film instruction. The microsd card is not provided as standard. 3

13 1 Basics 1.3 Your phone at a glance 4

14 1 Basics 1.4 Installation Can I open the battery cover and remove the built-in battery? You are not allowed to open the battery cover or remove the built-in battery How do I install a micro-sim card? There are two card trays on the right side of your phone. Install the micro-sim card into the lower card tray, which is highlighted by an orange circle in the following figure. If you want to install a nano-sim card into the lower card tray, purchase a card adapter from Huawei Vmall. 5

15 PE-TL10 Smartphone FAQs (Applicable Outside China) 1 Basics How do I install the nano-sim or microsd card? There are two card trays on the right side of your phone. Install the nano-sim or microsd card into the upper card tray. 6

16 1 Basics 1.5 Home screens How do I add or delete a home screen? Add Delete Does my phone have a main menu? No Can I edit the main menu? No. Your phone does not have a main menu Can I add the shortcut for an application to a home screen? No. 1.6 Contacts How do I create a contact and assign a photo to the contact? 1. Creating a contact 7

17 1 Basics Go to Contacts, touch to display the contact editing screen, touch to select a save mode, enter the contact details, and touch save the contact. 2. Assigning a photo to a contact Note: You cannot assign a photo to a contact saved to the SIM card. Method 1: Go to Contacts and touch a contact. On the contact details screen, touch to to take a photo or choose a photo from the gallery How many contacts can my phone save? You can save 2000 or more contacts in your phone's internal storage. How many contacts can the SIM card save depends on the SIM card How do I add a contact to a contact group? Use either of the following methods: Method 1: On the contact editing screen, touch Join group and select a group. Method 2: Go to Contacts, touch Group, choose a group, and touch + at the bottom of the screen to add the contact. 8

18 1 Basics 1.7 Text messaging How do I change the input method when editing a text message? Create a message, and touch the text field to bring up the onscreen keyboard. The default input method is the Huawei IME input method. Swipe down on the screen to open the status bar, touch, and select an input method How do I lock a text message in a conversation? How do I delete one or more conversions and text messages? Go to Messaging and touch a conversation to display all messages in the conversation. Touch and hold the message you want to lock. Choose Menu. From the displayed option menu, choose Lock. To delete one or more conversations: Go to Messaging and touch and hold a conversation you want to delete. Select more conversations to delete and touch Delete. To delete one or more text messages from a conversation: Go to Messaging and touch a conversation to display all text messages in the conversation. Touch and hold a text message you want to delete, select more text messages to delete, and touch Delete How do I forward a text message or send a text message to multiple recipients? To forward a text message: Touch and hold the text message, choose Forward, enter a recipient, and send the message. 9

19 1 Basics To send a message to multiple recipients: Create a message, touch, select the desired recipients, and touch Add How many Chinese and English characters can be contained in a text message? A long message can contain up to 10 pages with a maximum of 670 Chinese characters or 1530 English characters How many text messages can be saved on my phone? A conversation can contain a maximum of 500 text messages or 50 multimedia messages by default. You can set the maximum numbers from Settings. How many text messages can be saved to your phone depends on your phone's available storage space How do I set the SMS center number? On the Messaging screen, choose Advanced > SMS center number, enter the SMS center number, and touch OK. 1.8 Calls What can I do if I can't make a phone call when my phone receives the 4G signal? Your phone displays the network signal in the following priority: 4G > 3G > 2G. If the 2G or 3G signal is unavailable in your area, take your phone to a place with the 2G or 3G signal and try again How do I switch between calls or merge two calls to have a conference call? If you are talking on two calls, you have the options shown in the following figure. 10

20 1 Basics To switch between the two calls, touch. To merge the two calls, touch What will my phone display when one card is in a call and other receives a call? When a card is in a call and the other call receives a call, a screen indicating an incoming call will be displayed, where you can swipe to answer the call. 11

21 1 Basics 1.9 Multimedia messaging How do I send a multimedia message? 1. Go to Messaging and touch. 2. Enter the recipient and write the message. 3. Touch on the left of the text field, then Subject. The message is then converted into a multimedia message. 4. Touch to attach images, audio clips, or videos to the message. 5. Touch Send I cannot send or receive multimedia messages, why? How can I solve this problem? Scenario 1: You may not be able to send a multimedia message when the network condition or signal reception is poor. Solution: You can try sending it again later. Scenario 2: The message is denied by the network (MMS center). Cause 1: You may not be able to send a multimedia message when the network is busy. Solution 1: You can try sending it again later. Cause 2: The recipient number is invalid. Solution 2: Check whether the recipient number is correct and try again. 12

22 1 Basics Cause 3: The multimedia message exceeds the maximum size (300 KB) allowed by your service provider. Solution 3: Delete some content from the multimedia message to make sure that it does not exceed 300 KB, and try again. Scenario 3: Your account balance is insufficient. Cause: You may not be able to send a multimedia message when your account balance is insufficient. Solution: Recharge your account and try again. Scenario 4: Your phone is running out of available storage space. Cause: You may not be able to send a multimedia message when your phone does not have sufficient storage space. Free up your phone's storage space and make sure the available storage space is at least 300 KB Is there any restriction on the size, format, or resolution of the file to be attached to a multimedia message? If an audio or video file exceeds the maximum size (generally 300 KB) allowed by your service provider, it cannot be attached to a multimedia message. If an image is too large, it will be automatically compressed before being attached to the message. As a result, the resolution of the image attached to the message decreases Where are the multimedia message attachments saved? By default, after you receive a multimedia message, the attachment is automatically saved to the /data folder, which is invisible to users. You can save the attachment to the Download folder in the phone storage or the microsd card Music How are my songs sorted? Albums: Songs are sorted by album. Artists: Songs are sorted by artist. All songs: Songs are sorted by name. Playlists: You can add songs to the playlists you have created How do I create a playlist? 1. Go to Music. Touch Playlists then Create new playlist. 2. Name the playlist and touch Save. 3. In the displayed dialog box, touch Add. Select the desired songs and touch OK. 13

23 1 Basics What playback modes does my phone support? Play in order (by default): All audio files in a playlist are played in sequence and stopped after all the files have been played. Shuffle: All audio files in a playlist are played in a random order and stopped when all the files have been played. Repeat list: All audio files in a playlist are played in sequence and played in sequence again when all the files have been played. Repeat current song: The current audio file is played repeatedly How do I play songs in the background, exit Music, and view the lyrics when a song is playing? 1. To play songs in the background, touch the back or home button when playing a song. 2. To view the lyrics when a song is playing: If the lyrics of a song are saved in the same folder as the song, your phone automatically displays the lyrics while the song is playing. If the lyrics of a song are not saved in the same folder as the song, on the playback screen, slide your finger to display the lyrics Camera If my phone has no microsd card installed, can I shoot photos or videos? Yes The phone cannot open some pictures or video files, why? 1. The phone does not support the file format. 2. The phone memory is insufficient. 3. The file is damaged. 4. The file is copyright-protected (for example, a.dcf file). 5. The phone does not have sufficient resources. Close some running third-party applications and try again. 6. An unknown error occurred in the camera or the phone's OS. Restart the phone and try again Where are my photos and videos saved by default? Can I change the save location? On the viewfinder, touch in the upper right corner of the screen, then to display the settings menu. Touch Preferred save location. Then select the microsd card or phone's internal storage as the preferred save location. When the save location is your phone's internal storage, you can touch Files > Local > Internal storage > DCIM > Camera to view your photos and videos. 14

24 1 Basics When the save location is the microsd card, you can touch Files > Local > SD card > DCIM > Camera to view your photos and videos How do I edit a photo or video or add a photo frame? To edit a photo: In gallery, touch a photo to view it, touch the edit icon below the photo, and then you can rotate or cut the photo. You can perform simple edit operations on videos. You cannot add photo frames Does my phone support HD videos? Yes. Your phone supports 1080p HD videos at 30 FPS Can I disable the shutter sound? Yes. You can disable the shutter sound from Settings. The shutter sound is set with the system by default How do I toggle between the front and rear cameras? On the viewfinder, touch cameras. on the top of the screen to toggle between the front and rear What is the format of the recorded video clips? What are the video clip sizes? Your phone supports the MPEG-4 format. The size of a recorded video depends on the available storage space in your phone What picture formats and resolutions does Camera support? The image format of your phone is JPG by default. The size of an image depends on the current image resolution and shooting mode How do I switch between shooting modes? On the viewfinder, swipe left and right to switch between shooting modes Why does my gallery display only the photos I have taken? Touch List at the bottom of the gallery to view photos from other folders. 15

25 1 Basics 1.12 Streaming media Will my phone stop playing streaming media when a call comes in? If yes, will it resume playing when the call ends? Your phone stops playing streaming media when you have an incoming call. Your phone resumes playing the streaming media after the call ends Why can't my phone play some streaming media? The file format is not supported. Your phone supports the following audiovisual encoding formats and file formats: Video encoding: MPEG-4, H.263, and H.264 Audio encoding: AAC, AMR-NB, ACC+, WMA, and MIDI File formats: 3GP and MPEG-4 The network connection is unstable. Your phone does not have sufficient storage What may cause poor quality of online streaming media played on my phone? The source streaming media is of poor quality. The network connection is poor. Your phone's hardware may be faulty, for example, the display is damaged. To check whether your phone's hardware is faulty, play a local video for comparison. Your phone's available memory is insufficient. The CPU usage is high. Too many applications are running Will simultaneously playing and downloading online streaming media take up my phone's storage space? No. When playing and downloading online streaming media, your phone uses its RAM rather than its internal storage Bluetooth What files can be transmitted using Bluetooth? Photos, audio clips, videos, web pages, and contacts can be transmitted using Bluetooth. 16

26 1 Basics How do I send a file using Bluetooth? To share a file, go to Files, touch and hold the file. On the displayed option menu, touch Share then Bluetooth to send the file. To share a web page, open it and touch Menu > Share page > Bluetooth. To share a contact, go to Contacts, select the contact, and touch Menu > Share contacts > Bluetooth Why can't my phone be discovered by other Bluetooth devices? Bluetooth has been turned off on your phone. Solution: Go to Settings or the notification panel to turn on Bluetooth. Bluetooth is turned on, but your phone is not set to be visible to other devices. Solution: Go to Settings and touch Bluetooth > Visibility What is the Bluetooth working range? The working range is approximately 10 meters Why can't I pair my phone with other Bluetooth devices? Your phone supports various profiles, such as A2DP, HSP, HFP, PAN, HID, OPP, and PBAP. If the pairing device also supports these profiles but fails to be paired with, see the following solutions: Your phone cannot detect other phones. Solution: Check that the phone has Bluetooth turned on and is set to be visible. Your phone cannot detect a Bluetooth headset. Solution: Check that the headset is set to visible (pairing mode). Different operations are required for different Bluetooth headsets to enter pairing mode. For details, see the User Guide of the headset or search solutions on the Internet. Generally, if the headset indicator blinks red and blue alternatively, the headset is in pairing mode. Your phone cannot send files to another phone. Solution: Check that the phone to be connected to can receive files and supports the format of the file to be sent Can my computer use my phone's data connection through Bluetooth? No. Your computer cannot use your phone's data connection to access the Internet. Your phone supports Bluetooth games. The method for using this function varies depending on third-party games. The following is the general steps: 1. Open the game and search for other Bluetooth-capable devices. 2. Pair your phone with another device. 17

27 1 Basics 3. Start the game How do I use my Bluetooth car kit? 1. Why can't my phone detect the Bluetooth car kit? a. Set the Bluetooth car kit to enter pairing mode. Different operations are required for different Bluetooth car kits to enter pairing mode. For details, see the User Guide of the Bluetooth car kit or search for the operation guide on the Internet. b. Some Bluetooth car kits are not allowed to be detected by phones out of security reasons. You can try detecting your phone from the Bluetooth car kit. For details, see the User Guide of the Bluetooth car kit. 2. Why can't my phone connect to my Bluetooth car kit in my car? a. If your phone fails to detect the Bluetooth car kit, see the preceding solution. b. Check whether the Bluetooth car kit has been paired with another phone before. If yes, disconnect it from that phone and set the Bluetooth car kit to pairing mode again. c. Check whether the list of paired devices of the Bluetooth car kit is full. If yes, remove unwanted phones from that list. d. Perform operations based on the instructions provided by the Bluetooth car kit's manufacturer, or search for operation guides of the same Bluetooth car kit model from the Internet How do I use a Bluetooth wearable device? Usually there is an app that corresponds to the wearable device. You can download this app from an app store based on the model of the device, and search for and connect to the device from the app. For details, see the instructions of the device GPS navigation Does my phone come with a navigation application? No What can I do if the navigation application on my phone cannot receive signals from GPS satellites? If you are using the phone indoors, take the phone to an outdoor area. If you are using the phone outdoors, ensure that you are not in a built-up area because high buildings block the satellite signals Does my phone support FM radio? If yes, how do I save manually found channels? Yes, your phone supports FM radio. 18

28 1 Basics To save a manually found channel, turn on it, touch below the current frequency Can I download themes to my phone? Does my phone support live wallpapers? Whether you can download themes depends on the client deployment outside China. Your phone supports live wallpapers Does my phone support video calls or video chats? Your phone does not support video calls, but it comes with a front camera, and you can install third-party applications, such as mobile QQ (version 2012 or later) for video chats How do I take a screenshot? When the screen is not locked, simultaneously press the power and volume down buttons for 2 seconds to take a screenshot. 19

29 1 Basics 1.19 Does my phone support flash playback? If no, can I install a third-party flash player for flash playback? Your phone is not preinstalled with any flash players. To download a flash player, go to App Center or any video websites that require the support from flash players Does my phone come with a headset? What line order does my phone support? The general version outside China does not come with headsets. Each region shall determine whether to provide headsets based on the market's customization requirements. The headset coming with your phone adopts the American line order, which is the mainstream line order in the industry. The headset comes with only one button (the hook button) for you to answer or end a call as well as start or stop playing music. Your phone supports other headsets with volume up and volume down buttons. Using such headsets, you can also adjust the call volume and music volume Preinstalled applications and versions PE-TL10 海外通用版本桌面应用预置规范 1.22 Compatibility test 蓝牙兼容性中心蓝 青松其他兼容性设 牙设备 v1.3- 发布版. 备列表.xlsx 1.23 Basic functions Phone Parameters.xlsx 20

30 2 Common settings 2 Common settings How do I configure settings? Adding an account Go to the home screen and touch . An account can be configured automatically or manually. Manual setup: 1. On the Account setup screen, enter your account name and password. 2. Touch Manual setup. 3. Touch POP3 to display the incoming server settings screen. 4. Touch Next to configure the outgoing server settings. 5. Touch Next to configure the receiving settings, such as the inbox refresh frequency. 6. Touch Next to name the account and enter your name. 7. Touch Done to log in to your and then access the inbox of the account. Auto setup: You can automatically set up your account for certain service providers only when the settings have been preconfigured on your phone. To automatically set up an account, do as follows: 1. On the Account setup screen, enter your account name and password. 2. Touch Next. 3. Touch Next to configure the receiving settings, such as the inbox refresh frequency. 4. Touch Next to name the account and enter your name. 5. Touch Done to log in to your and then access the inbox of the account. For details about account settings, contact your service provider. Sending an On the Inbox screen, touch the write icon, enter the recipient, subject, and content, and touch Send . 21

31 2 Common settings On the Inbox screen, touch an to view it, or touch to delete it. Deleting an account On the Inbox screen, touch the menu button. From the displayed option menu, choose Settings. Touch the account you want to remove. Flick down to the bottom and touch Remove account Can I view s when no Internet connection is available on my phone? Yes if the s have been downloaded to your phone How do I synchronize contacts and calendar events? To synchronize contacts, you must log in to at least one Exchange account. On the Account setup screen, touch Exchange. Obtain the server's settings from your service provider's website, configure the settings on your phone, and log in to your Exchange account. Go to Settings > Accounts, and touch your account and select the data you want to synchronize. Touch the menu button. From the displayed option menu, choose Sync now to synchronize the selected data to your phone. If the contacts synchronization fails, check that your phone has Internet access and that the server supports contacts synchronization. On the Account setup screen, touch Exchange. Obtain the server's settings from your service provider's website, configure the settings on your phone, and log in to your Exchange account. Go to Settings > Accounts, and touch your account and select the data you want to synchronize. Touch the menu button. From the displayed option menu, choose Sync now to synchronize the selected data to your phone. 2.2 Wi-Fi settings How do I connect my phone to a Wi-Fi network? 1. Go to Settings. Under Wireless & networks, touch Wi-Fi. 2. Turn on Wi-Fi to search for Wi-Fi networks in range. 3. If Wi-Fi is turned on, your phone automatically searches for available Wi-Fi networks. Touch the desired network. In the displayed dialog box, enter the password for the Wi-Fi network, and touch Connect. When the connection is set up, you will be able to use the Wi-Fi network to access the Internet What Wi-Fi protocols does my phone support? Your phone supports b/g/n. 22

32 2 Common settings I cannot open web pages sometimes over a Wi-Fi connection. Why? Possible causes are as follows: The x digital subscriber line (xdsl) connection failed. If the hotspot (such as a wireless router) your phone connects to accesses the Internet through xdsl and the xdsl connection fails, the Internet connection is unavailable. Check that the xdsl connection is working properly and try again. A Domain Name Service (DNS) problem occurred. For example, if you cannot open web pages but can access App Center, the DNS is not working properly. In this case, on the screen where a static IP address can be set, modify the DNS settings. The websites that the Wi-Fi hotspot can access are restricted. In this case, your phone cannot be used to browse web pages at those websites I have turned on Wi-Fi on my phone, but it cannot detect signals from Wi-Fi hotspots. What can I do? On a device other than your phone, turn on Wi-Fi. If the device also cannot detect any Wi-Fi signals, verify that your router is functioning correctly. If the device can detect Wi-Fi signals, do as follows: Check that the wireless router's service set identifier (SSID) is not hidden. Restart the Wi-Fi function on your phone. Restart your phone How do I know whether my phone is using its mobile data connection or a Wi-Fi connection to access the Internet? When a Wi-Fi connection is set up, the Wi-Fi connection is used with precedence over the mobile data connection. If is displayed in the upper right corner of the screen, you are using a Wi-Fi connection to access the Internet I cannot connect to a Wi-Fi hotspot. Why? The password you entered is incorrect. Note that the password is case-sensitive. The Wi-Fi reception is poor My phone's Wi-Fi connection automatically disconnects after the screen times out. What can I do? Change the Wi-Fi sleep policy as follows: Touch Settings > Wireless & networks > Wi-Fi. Then touch Advanced settings > Keep Wi-Fi on during sleep, and select Always. Note: By default, Always is selected for Keep Wi-Fi on during sleep. If the settings are modified, your phone disconnects from the Wi-Fi network when its screen turns off. The following describes the three options of Keep Wi-Fi on during sleep: Always: Never disconnect a Wi-Fi connection. 23

33 2 Common settings Only when plugged in: The Wi-Fi connection never disconnects when your phone is charging. If your phone is not charging, it disconnects a Wi-Fi connection when it has been idle for 3 minutes. Never (increase data usage): The Wi-Fi connection disconnects when your phone has been idle for 3 minutes. 2.3 Can I use my phone as a mobile Wi-Fi hotspot and access the Internet from another device using my phone's data connection? Yes. To implement this, turn on the Wi-Fi hotspot on your phone as follows: Go to Settings > More > Mobile networks >Mobile Wi-Fi hotspot. After a device connects to your phone over Wi-Fi, you can access the Internet from that device using your phone's mobile data connection. To set the hotspot name and encryption mode, go to Portable Wi-Fi hotspot settings. 2.4 How do I connect my phone to a Wi-Fi hotspot with a static IP address to access the Internet? Touch Settings, go to Wireless & networks, touch Wi-Fi, and touch a hotspot. In the displayed dialog box, select Show advanced options. Select Static for IP settings. Enter the IP address (mostly xxx), gateway address (mostly ), subnet mask or network mask ( ), and domain name (DNS address). When your phone uses DHCP to access the Internet over Wi-Fi, it must wait for the router to assign it a dynamic IP address, which takes time. By specifying a static IP address for your phone, this issue is resolved. 2.5 How do I set my phone to work as a modem and provide Internet access for computers? 1. On the home screen, touch Settings. 2. Under Wireless & networks, touch More > Tethering & portable hotspot. 3. Touch USB tethering. 4. On a computer, use HiSuite to install the USB driver for your phone. Right-click My Computer and choose Manage. When using USB tethering, your phone's mobile data connection must be turned on. Otherwise, your phone cannot provide Internet access for computers. If the computer provides a wireless network adapter, you can turn on Portable Wi-Fi hotspot under Settings > Wireless & Networks > More > Tethering & portable hotspot on your 24

34 2 Common settings phone. Then the computer can connect to your phone over Wi-Fi to access the Internet. Currently, this function is available to computers running Windows. 2.6 HiSuite How do I connect to HiSuite? 1. Install HiSuite on your computer. HiSuite can only be installed on computers running Windows. 2. Use a USB cable to connect your phone to the computer. 3. Select HiSuite on the USB connection mode screen. 4. Start HiSuite to connect to your phone. If your phone fails to connect to HiSuite, reconnect your phone to the computer or download the latest HiSuite from the EMUI official website How do I back up my phone's data? 1. On your computer, click Home Page from the navigation area on the left, then to display the backup page. 2. Select data that you want to back up and the backup directory on your computer. 3. Click Next How do I restore data to my phone? 1. On your computer, click Home Page from the navigation area on the left, then to display the restoration page. 2. Select the backup files you want to restore. You can change the backup directory to view backup files in other locations on your computer. 3. Select the data you want to restore. 4. Click Next How do I transmit data between my phone and computer? 1. On your computer, click Home Page from the navigation area on the left. 2. Click to display the file folders of your phone. 3. In the file folders, you can transmit data between your phone and computer If you connect your phone to HiSuite in USB storage mode, you cannot access your phone's file directory. 25

35 2 Common settings 2.7 Tone settings How do I set the phone ringtone? Go to Settings > Devices > Sound > Call ringtone & vibration, and select an audio file you want How do I turn on or off vibration for incoming calls and messages? Go to Settings > Menu > Settings > Tone, and select an audio file you want How do I set a song as a ringtone for incoming calls or new messages? Go to Files. Touch and hold an audio file and touch Set as > Card 1 phone ringtone, Card 2 phone ringtone, or Notification ringtone Can I set a ringtone for a contact group? No How do I disable touch sounds? Go to Settings > Devices > Sound, and deselect the Touch sounds check box. 2.8 Languages and keyboards How do I change the system language? To change the system language: On the home screen, touch Settings > System > Language & input > System input > Language, and select a language. Just like the Huawei Mate7, your phone supports 47 languages, such as simplified Chinese, traditional Chinese, English, Japanese, and Korean What can I do if I can't use a newly installed text input method? After installing an input method, you must select the input method: Touch Settings > System > Language & input. Select the input method and touch Default keyboard, and select the newly installed input method How do I change the system font size? On the home screen, go to Settings. Touch Display > Font size. Then, select a font size What text input methods does my phone come with? Your phone supports Google keyboard and Swype for Huawei. 26

36 2 Common settings How do I switch to the stroke input method? On the message editing screen, touch the text field to bring up the onscreen keyboard. Select the Swype for Huawei. Touch How do I disable key press vibration? If you are using Swype for Huawei, touch keypress. and select a desired handwriting mode. > Basic settings, and turn off Vibrate on Go to Settings > Language & input > Swype for Huawei > Virtual keyboard settings, and turn off Vibrate on keypress. 2.9 Internet access How do I clear my browser's cache and browsing history? Open the browser and touch the menu button. From the displayed option menu, choose Settings. Touch Privacy & security then Clear cache or Clear history to clear the cache or web browsing history How do I view a web page in full screen or save a web page to bookmarks? To view a web page in full screen, on the browser screen, touch the menu button. From the displayed option menu, choose Settings > Labs and select Fullscreen. To save a web page to bookmarks, on the browser screen, touch the menu button. From the displayed option menu, choose Save to bookmarks, and then touch OK Can I log in to my account using the browser on my phone? Yes. Open your browser and enter the account website in the address box Can I log in to my online bank account from my phone? Yes. It is recommended that you install the online bank client on your phone Logging in to your online bank account using the browser on your phone may fail as some banks' login plug-ins can only run in Microsoft Internet Explorer How do I save an image from a web page? Touch and hold the image and choose Save image from the displayed option menu How do I set the home page? Open the browser and touch the menu button. From the displayed option menu, choose Settings > General > Set homepage. 27

37 2 Common settings How do I save a web page? Open a web page and touch the menu button. From the displayed option menu, choose Save for offline reading What can I do if my phone fails to access the Internet? Insert a SIM card into your phone. The phone then automatically configures APN settings. To view the APN settings, go to Settings > Wireless & networks > More > Mobile networks > Access Point Names. If the parameter settings are incorrect, touch Reset to default How do I turn on or off the mobile network? Use either of the following methods:. From the displayed option menu, choose Go to Settings > Wireless & networks > More > Mobile networks, and select or deselect Data enabled. In the notification panel, touch to turn on the mobile network. When the mobile network is turned on, changes to. To turn off the mobile network, touch How do I view my phone's data service status or disable the data service? Flick down from the status bar to open the notification panel. indicates that the mobile network is turned on. To turn off the mobile network, touch this icon to make it become. indicates that the mobile network is turned off. To turn on the mobile network, touch this icon to make it become Can I use my phone to access the Internet during a call? Yes if your phone is connected to a 4G or 3G network, but no if your phone is connected to a 2G network. 28

38 2 Common settings How do I switch between 4G, 3G, and 2G networks? It takes 150s to recover data service when you switch from a 4G network to a 2G network, or from a 3G network to a 2G network. The network icon disappears when the network is switching. Voice calls will not be affected when you switch networks Screen lock How do I set a screen unlock PIN? 1. Choose Settings > Privacy & security > Security > Screen security > Screen lock. 2. Under Input your PIN, enter a PIN. 3. Enter the PIN again and touch OK. When you power on the phone or press the power button to turn on the screen, the unlock screen is displayed. Enter your PIN and touch OK to unlock the screen How do I set the face unlock function? 1. Go to Settings and touch Security > Screen lock > Face Unlock. 2. Follow the onscreen instructions, touch Set it up then Continue. Wait for your phone to identify your face and touch Continue. 3. On the displayed Choose backup lock mode screen, touch another screen unlock method and set the method. When you are done, touch OK How do I set a screen unlock pattern? 1. Go to Settings and touch Security > Screen lock > Pattern. 2. On the Draw an unlock pattern screen, swipe your finger across the screen to connect four or more dots together in a pattern and touch Continue. 3. Draw the pattern again and touch Confirm. 4. When you power on your phone or press the power button to turn on the screen, the unlock screen is displayed by default. You can then draw the pattern to unlock the screen How many times can I try the screen unlock pattern before my phone becomes permanently locked? Can I unlock the phone by sending an from my Gmail? Your phone will not be locked even if you incorrectly draw the unlock pattern for several consecutive times, but you will have to wait for a while until you can try again. If you forget your unlock pattern, please send your phone to the local customer service center or update your phone version. Your phone cannot be unlocked using an from Gmail How do I lock and unlock the screen? To lock the screen, press the power button. 29

39 2 Common settings To unlock the screen, press the power button to turn on the screen and use a screen unlock method, such as entering the PIN or drawing the unlock pattern Alarm How do I add or remove an alarm? On the home screen, go to Clock. Touch. To set the alarm time, touch Time. To set the alarm to repeat on certain days, select the desired intervals under Repeat. To set a ringtone for the alarm, touch Ringtone and select a tone. To set your phone to vibrate when the alarm goes off, turn on Vibrate. To name the alarm, touch Label. Touch the tick icon in the upper right corner. On the alarm screen, you can find the list of all alarms. Use the slider to run on or off an alarm. Touch and hold an alarm. In the displayed option menu, touch the delete icon (red) to delete the alarm Will the alarms go off when my phone is powered off? Yes. 30

40 2 Common settings 2.12 Applications What application formats does my phone support? Is JAVA supported? Your phone supports applications developed using JAVA. To install.jar or.jad applications, you must install a JAVA simulator, such as Jbed.apk or GZL-signed-Jbed.apk How do I download third-party applications? You can download third-party applications using Google's Play Store or the browser Can I change the default installation location for applications? Yes. On the home screen, go to Settings. Touch All > Storage > Default location. Then select a default storage location. Third-party applications are installed to the default storage location you have selected How do I install, manage, and uninstall applications? Installing applications 1. Touch the application you want to install, and follow the onscreen instructions to install it. 2. In Files, touch Categories > Applications. Select the application you want to install and touch Install. Managing and uninstalling applications Go to Settings > Manage apps Why can't I install an application? Cause 1: Your phone's storage space is insufficient. If this happens, uninstall some applications that you no longer use or delete some files from Files. Cause 2: The application may not be compatible with your phone system version. The application is designed for Android 2.3 while your phone is running Android 4.4. In this case, install the application of the required version What third-party applications are preinstalled on my phone? Can I uninstall system applications or applications customized by my service provider? For details, see section 1.23 "Basic functions." 31

41 2 Common settings 2.13 Third-party applications Does my phone support background QQ and QQ videos? Can I send images and download chat records? How can I clear the chat records of a certain QQ account? Your phone supports background QQ and QQ videos. The latest QQ version supports imaging sending and chat record downloading. Take the QQ 2012 as an example. On the login screen, flick down from the field of the QQ number, touch the gray cross icon on the right side of the QQ number you want to delete. In the displayed dialog box, select Delete chat records Can I install third-party applications to a microsd card? If so, will running these third-party applications take up my phone's storage? Yes, you can install third-party applications to a microsd card. Some temporary data will be saved to your phone's memory when these applications run, which is normal Does my phone support online banking transitions? Yes if you have downloaded the client for your online bank Backup and restoration How do I back up and restore contacts? Backup On the home screen, touch Tools > Backup. On the New Backup screen, select Contacts, touch the menu button, and touch Backup. If your phone has an external microsd card, the backup data is stored in the backup/data folder in the microsd card. If your phone does not have an external microsd card, the backup data is stored in the backup/data folder in the root directory of your phone's internal storage. Restoration On the home screen, touch Tools > Backup. On the Restore screen, select Restore data, touch the data packet to be restored, select contacts, and touch Restore. You can choose to overwrite contacts or not. Make sure you have backed up contacts before you restore them Can I back up my contacts groups? No Does my phone support cloud backup and restoration? No. 32

42 2 Common settings What data can be backed up on my phone? You can back up your contacts, messages, calendar events, and applications Does my phone support cloud services? No Does my phone come with Security Guard No How do I configure the weather settings? On the home screen, go to Weather. On the displayed screen, flick your finger left or right to view the weather of different cities. To refresh the weather information, drag down on the screen. To manage cities, touch in the upper right corner. On the displayed screen, touch and hold a city name to delete it. Touch in the lower left corner to add a city. Touch city. at the bottom to set whether to display the current location and resident To configure other weather settings, touch at the bottom. You can then set the temperature unit, and whether tones, auto update, and update interval are displayed. 33

43 2 Common settings 2.18 What are the developer options? To view the developer options, go to Settings, touch All > About phone and touch the build number seven times in rapid succession. USB debugging: Enable USB debug mode that allows the operator to use the adb command to debug the phone. Stay awake: The screen will never turn off when your phone is charging. Allow mock locations: Allow the phone to use the mock locations function. Desktop backup password: Set the backup password. Pointer location: Display information about the currently touched item. Show touches: Show visual feedback for touches. Show CPU usage: Show current CPU usage. Force GPU rendering: Use 2D hardware acceleration in applications. Animation scale: Control the animation scale. Background process limit: Limit the number of background processes. Show all ANRs: Show the "App Not Responding" dialog box for background applications Can I synchronize my phone's date and time with the network? Yes. On the home screen, touch Settings > Date & time and select Automatic date & time and Automatic time zone Can I use my phone as a USB flash drive? Yes. You can connect your phone to a computer using a USB cable to view content in the microsd card but not your phone's internal storage. The following USB connection methods are available: Device file manager (MTP): MTP stands for Media Transfer Protocol. In this mode, you can synchronize media files between your phone and a computer that supports MTP. PC Suite (HiSuite): In this mode, you can use HiSuite on your computer to manage the photos, songs, messages, contacts, and applications on your phone. Note: When your phone is connected to a Mac, you can manage files on your phone using MTP, but the dial-up connection function on the Mac is unavailable. 34

44 2 Common settings 2.21 How do I free up the internal storage space? Delete unwanted files as follows: On the home screen, go to Files. Touch and hold the file or folder you want to delete and choose Delete from the displayed option menu How can I adjust the screen brightness? On the home screen, go to Settings. Touch All. Under Device, touch Display. Under Screen, touch Brightness. Select Automatic brightness or manually drag the brightness slider. In the notification panel, drag the brightness slider or turn on or off Automatic brightness Does my phone have key backlight? No How do I turn on or off airplane mode? 1. On the home screen, go to Settings. Under Wireless & networks, touch More. Then turn on or off Airplane mode. In airplane mode, your mobile network will be unavailable. 2. Go to the notification panel and turn on or off Airplane mode. 3. Press and hold the power button and choose Airplane mode from the displayed option menu How do I restore my phone to its factory settings? 1. Choose Settings > Privacy & security > Backup & reset > Personal data > Factory data reset. 2. Touch Reset phone How does my phone enter or exit safe mode? To enter safe mode, during the startup animation, press and hold the volume down button until Safe mode is displayed in the lower left corner of the screen. To disable safe mode, restart your phone Does my phone support HDMI? No. 35

45 2 Common settings 2.28 Does my phone support TV-out? No Does my phone support OTG? Yes. Note: OTG is a USB transmission technology that allows a phone to connect to a USB flash drive, digital camera, or mouse and play HD videos using an OTG cable What can I tell from the status indicator? 1. Blinking: There are unread messages or missed calls. 2. Steady on: Your phone is connected to a USB cable or a charger. 3. Steady red: The battery level is low. Steady orange: The battery level is medium. Steady green: The battery level is higher than 90% Can I use other power adapters than the provided one to charge my phone? Yes. Your phone has a charging protection circuit. Nevertheless, it is recommended that you use the power adapter provided with your phone, because non-standard power adapters may generate excessive current that shortens your battery's life span or insufficient current that prolongs the charging time How do I set the printing function? Touch Settings > Print > Add service and you can enable cloud printing and the HP printing service plug-in. To enable cloud printing, you must have a Google account and support from the Google server. However, you can download the HP printing service plug-in from an app store in China How do I set the auxiliary functions (subtitle and shortcut to auxiliary functions)? Refer to the replay in the Huawei Mate7 FAQs. 36

46 3 Featured functions of the general version of the PE-TL10 outside China 3 Featured functions of the general version of the PE-TL10 outside China 3.1 Smart remote control What are the angle and distance for my phone's infrared remote control? Your phone's infrared transmitter is small for the purpose of your phone's elegant appearance. Therefore, the angle is ±9 and the distance is 5 meters to 7 meters for your phone's infrared remote control Why do I have to align my phone's infrared transmitter with the infrared port on a television or air conditioner for the transmitter to function properly? Compared to remote controls for televisions and air conditioners, your phone's infrared transmitting tube is slimmer with smaller transmitting power. Therefore, your phone must be aligned with the infrared port on a television or air conditioner Why can't my phone learn from an air conditioner remote control? The infrared waveforms of an air conditioner remote control are complicated as they vary in different temperature ranges Why are some buttons gray and unavailable after my phone has paired with a remote control? Different remote controls use different protocols, even if they are produced by the same manufacturer. Your phone uses the OSM filter and pairing technology to ensure that your phone can pair with the target remote control as fast as possible. However, for remote controls that have only a few buttons, the OSM technology will help your phone to choose the most suitable learning code (with the highest coverage degree). In this case, you can edit the remote control for your phone to learn the unavailable buttons. 37

47 3 Featured functions of the general version of the PE-TL10 outside China What can I do if my phone can't successfully learn from a remote control? Your phone's infrared transmitter is small for the purpose of your phone's elegant appearance. Therefore, align your phone's infrared transmitter with the infrared port with the remote control at a distance of 5 cm to make sure your phone can receive the waveform from the remote control Why can't my phone learn from some home appliances' remote controls? Some home appliances are controlled by remote controls over Bluetooth, but your phone is equipped with the infrared remote control function. To check whether a remote control functions using infrared: Open the camera and direct the camera to the transmitting tube and press a button on the remote control. If you see the infrared light on the viewfinder, the remote control functions using infrared Why can't my phone pair with a remote control? Different remote controls use different protocols, even if they are produced by the same manufacturer. Your phone uses the OSM filter and pairing technology to ensure that your phone can pair with the target remote control as fast as possible. However, the OSM technology has not covered all the brands of remote controls. If your phone can't pair with a remote control, use your phone's user-defined remote control function to learn from the remote control How do I display the remote control's simplified panel from the notification panel? On any screen in the smart remote control application, touch the home button to return to the home screen, and then the remote control simplified panel will be displayed in the notification panel Why do I need multiple buttons to control some home appliances while only one button to control the others using my phone's remote control function? Different remote controls use different protocols, even if they are produced by the same manufacturer. Your phone uses the OSM filter and pairing technology to ensure that your phone can pair with the target remote control as fast as possible. However, the OSM technology functions in different modes for different home appliances. 3.2 Two rear cameras What are the advantages of the two rear cameras? The advantages of the two 8 MP rear cameras are as follows: 38

48 3 Featured functions of the general version of the PE-TL10 outside China 1. Your phone is capable of recording depth of field ranging from 40 cm to infinity. Accompanied with the advanced algorithm, you can perform operations on the photos with depth of field, such as refocusing and adding depth filters. 2. The two cameras are capable of calculating the distance of the captured objects, especially moving objects, for ultra-fast focus. Supported by the closed-loop focus motor, the focusing speed is even faster. 3. The information captured by the two cameras is the same for simultaneous exposure and integration, which helps improve the image quality and realize the function of shooting multiple photos at the same time What is the purpose of the two rear cameras? The secondary camera records depth of field and ensures clear image at the focus. Parts outside the focus are provided with the bokeh effect. As a result, depth of field photos with clear focus yet blurred background are produced Can I shoot wide aperture photos if I block one of the two cameras? No. The relevant algorithm is dependent on the simultaneous working of the two cameras. If one of the two cameras is blocked, the depth of field cannot be obtained Why can't I refocus, add filters to, or edit photos in Gallery after I shoot the photos in wide aperture mode? In some extreme scenarios, for example, one of the two cameras is blocked or your phone is at a close distance from the captured object, your phone fails to obtain valid distance information from the photos, resulting in failure to edit such photos in Gallery Why does my gallery display photos slowly? To achieve better image quality, your phone processes the photos using a certain algorithm in the background. Sometimes the processing may take a long time, so your gallery may display the photos slowly. Wait for a while and you can view the photos After I use my phone for a couple of months, why can't I find the refocus, bokeh, or filter editing menus in Gallery for the photos I take in wide aperture mode? In some extreme scenarios, for example, one of the two cameras is blocked or your phone is at a close distance from the captured object, your phone fails to obtain valid distance information from the photos, resulting in failure to edit such photos in Gallery. If you have used the wide aperture function for a long time and fail to add the bokeh effect to or refocus any one of the photos in Gallery, use the cameras for some more time. If the problem persists, take your phone to a maintenance outlet to calibrate the parameters. Replace the cameras if necessary. 39

49 3 Featured functions of the general version of the PE-TL10 outside China Why is the bokeh effect bad in some areas of a photo that I shoot in wide aperture mode? Your phone needs to precisely identify each pixel to achieve the bokeh effect on a photo. However, in some scenarios, it may fail to identify every pixel. Therefore, the bokeh effect is not precise either. To avoid this phenomenon, you can choose to precisely adjust the focus and bokeh degree Why is the bokeh effect achieved on only one side of a photo that is taken in wide aperture mode? Your phone needs to precisely identify each pixel to achieve the bokeh effect on a photo. In some scenarios, it may fail to identify every pixel. In this case, the bokeh effect is not precise either. To avoid this phenomenon, you can choose to precisely adjust the focus and bokeh degree What do different width values on the aperture bar mean? Just like those on a single-lens reflex camera, different width values represent different degrees of the bokeh effect. The degree of the bokeh effect increases as the width value decreases. 40

50 4 Others 4 Others 4.1 How do I save battery power? When you are not using the phone, press the power button to turn off the screen. Set the screen timeout period to a small value under Settings > Display > Sleep. Lower the screen brightness under Settings > Display > Brightness. Turn off Wi-Fi and Bluetooth when you do not need to use them under Settings > Wireless & Networks > Wi-Fi or Bluetooth. Turn off data synchronization by turning off Accounts & sync for your account under Settings > Accounts. Turn off the mobile network by clearing Data enabled under Settings > Mobile networks. Turn off GPS by clearing GPS satellites under Settings > Location access. 4.2 How do I reduce my mobile data usage? Turn off the mobile network when you do not need it. Turn off the mobile network if you have a Wi-Fi connection. Access Wireless Access Protocol (WAP) sites instead of World Wide Web (WWW) websites. Turn off the mobile network by clearing Data enabled under Settings > Mobile networks. Turn off data synchronization by turning off Accounts & sync for your account under Settings > Accounts. 4.3 What can I do if my phone runs slowly? Close background applications you do not need. Touch Settings > Manage apps > Running, select the application you want to close, and touch Force stop. Uninstall unwanted applications to free up your phone's storage space. When available storage is insufficient, the phone runs slowly. 41

51 4 Others If the CPU usage is high and multiple background processes are running, restart your phone to close unwanted processes and applications. 4.4 Can I set my customized wallpaper not to stretch? No, but you can install third-party applications that support this function. 4.5 How do I enter recovery mode and restore my phone to its factory settings? When an update package is available on your microsd card or an online update package is downloaded, power off your phone, simultaneously press and hold the power and volume up buttons to enter recovery mode. In recovery mode, press the volume up and volume down buttons to scroll through the options, and press the power button to select an option. To restore your phone to its factory settings, go to Settings and touch Backup & reset > Factory data reset > Reset phone. 4.6 Can I scan a QR code using my phone? Yes, but you need to download a QR code application first. 4.7 Does my phone support 3D acceleration? Yes. To enable 3D acceleration, touch Settings > Developer options and select Force GPU rendering. Enabling 3D acceleration improves the gaming experience, but consumes memory as well. If you are playing a game only, great memory consumption does not affect your phone's running. If you are playing a game while multiple applications are running on your phone, the phone may run slowly. 4.8 How do I know whether my phone has been rooted? After you install the adb environment on your computer, run adb shell. If $ is displayed, your phone has not been rooted. If # is displayed, your phone has been rooted. 42

52 4 Others 4.9 Can I remove the battery? Will configuring my phone to automatically set the date and time generate data traffic? No. The battery cannot be removed. If your phone obtains the date and time from your service provider's network when it powers on and registers with the network, it does not use an Internet connection to synchronize date and time, and no data traffic will be generated. If your phone fails to obtain the date and time from your service provider's network when it powers on and if you have enabled the automatic time update function, your phone synchronizes the date and time with the network, which will generate minor data traffic Can I use my phone for recording? Yes Does my phone come with a protective film? Yes. Your phone comes with one screen protective film and one battery cover protective film Does my phone support mobile TV? No Can I browse or edit Word, Excel, PowerPoint, and PDF files on my phone? Yes. Your phone comes with the WPS Office How are my phone ROM and RAM allocated? Take the standard version (16 GB) as an example. If you use a third-party application, such as Antutu, to read your phone's storage space, only the data partition is read and the system partition cannot be accessed. Therefore, only about 11 GB is displayed as available storage space. The system partition is the space reserved for phone system and virtual images while the data partition is the space available for users. The chip storage viewing is in decimal format while the software viewing is in binary format, which also results in a smaller value of available storage. For example, a 16 GB chip storage space is displayed as 14.9 GB on the software in binary format. 16 GB ROM 43

53 4 Others The ROM contains system applications, files, and databases, which takes up about 3.35 GB. The ROM space available to users is GB. You can use this GB space to store any types of files. For your reference, the Galaxy III has a ROM of 16 GB and its available space is GB. 3 GB RAM The Android system hides a part of the RAM for Kernel running. Therefore, the displayed RAM is smaller than the value in the specifications. The available RAM for users is about 2.6 GB How do I check the available space in my phone storage and microsd card? Go to Settings and touch Storage. Touch Phone storage to check the total and available space in the phone storage. Touch SD card to check the total and available space in your microsd card Why does my phone display sometimes the notification panel and sometimes switch shortcuts when I flick down on the home screen? If there are unread notifications, the notification panel will be displayed when you flick down on the home screen. Otherwise, the notification panel will be displayed when you swipe down from the upper left corner of the screen and switch shortcuts will be displayed when you swipe down from the upper right corner of the screen. 44

54 4 Others 4.17 Can I move icons from a folder to another screen? Open a folder, touch and hold the icon you want to move, and drag it to another screen How do I view call logs? Open a contact name card. Swipe down the name card to view the call records How do I turn on the scientific calculator? Open your calculator in landscape orientation to display the scientific calculator How to I quickly move icons to different home screens? To move one icon: Use one hand to touch and hold the icon and use the other hand to flick on the screen to move the icon to another screen. To move multiple icons: On the home screen, pinch two fingers together, touch multiple icons to select them, and touch and hold them to another screen at a time Why do I have to re-lock an application after restarting my phone even though I already locked it before the restart? When you drag down the application to lock it under Recent apps, the application lock is invalidated after your restart your phone Does my phone support SIM card hot swapping? No Why can't audio control of my camera function properly? You need to enable the audio control function from Camera > Menu > Settings > Audio control. 45

55 4 Others 4.24 Why can't I find in the contacts list the contact I just saved on the dialer screen? Touch the menu button on the Contacts screen, and check the settings of Contacts to display Why does the calculator still rotate after I set my phone's screen orientation? Your phone's screen orientation does not affect the calculator Why doesn't the photo file name contain.pdf after I saved it in PDF format? The file name extension.pdf will be automatically added after you save the photo, but it is invisible to you What can I do if I can't find applications that involve user sensitive information in privacy applications? Some preinstalled applications cannot be set as privacy applications after updated. To set them as privacy applications, reinstall them Why can't I change the ringtone and vibration settings of my ? Your phone may have been set to silent mode. Set your phone back to ring mode Why does my phone enter smart cover mode every time I turn on the screen? Your phone automatically enters smart cover mode whenever it touches magnet Why can't my phone find another device after that device is set to be visible to nearby Bluetooth devices? You need to manually touch the search button on the Bluetooth screen to detect other devices. 46

56 4 Others 4.31 Why can't I view screenshots in gallery when the photos are set to display by timeline? Your phone is designed this way for the following reasons: In most cases, users only want to view photos they take in gallery. In timeline mode, you can flick down in gallery to take photos. You can touch any location to enter map mode Why can't I input Chinese characters using Google input method after I set the system language to Chinese? Google input method does not support Chinese Where can I set a unique ringtone for my messages? You can set a unique ringtone for your messages in the messaging settings Why are my icons in different orders after I unlock the screen? You may have set your phone to change icon orders by tilting your phone, or you may have enabled visitor mode Why is "No lyrics" instead of lyrics displayed on my music playback screen when I am playing an audio clip? Audio clips are also audio files. which are not separated from audio files in MP3 format in the Huawei music player. Huawei music player displays "No lyrics" whenever there is no lyrics Why can't I enable the backup or restore function? You need to log in to the Google account before you enable these functions Why can't I move an item using Magnification gestures? You need to use two fingers. 47

57 4 Others 4.38 Why can't I align icons when I shake my phone using motion control? You can only align icons in the icon editing screen How can I view the storage taken up by my applications? To view the detailed storage taken up by your applications, go to Files or touch Settings > Manage apps Why can't I delete the data usage record for the current date? You cannot delete the data usage record from the running notifications, but you can delete it in Phone Manager Why is my daily data usage statistic my monthly data limit after my data usage exceeds the monthly limit? Your phone only displays your data plan usage status. After you have used up all the data volume covered in your data plan, the daily data usage will be refreshed to your monthly data plan limit Why distorted images are displayed when I play games? Your phone does not support 8-core games Why doesn't my phone display the remaining battery level? By default, your phone is set this way. To set your phone to display the remaining battery level, touch Settings > Battery and turn on Remaining battery percentage. 48

58 4 Others 4.44 Why aren't the two card trays labeled? For details about what type of cards do the card trays support, see the battery cover protective film instructions Why does photos still rotate after I disable my phone's auto-rotate function? Photos always rotate by default. Go to Gallery, touch a photo to view it, touch Menu > Settings, and then select Always rotate or Rotate with system What can I do if the magazine unlock screen is still displayed after I set an unlock pattern or PIN? After you set an unlock method, you can choose to turn on Disable Huawei unlock under Settings > Security to skip the unlock screen. However, if you have set other types of unlock methods, the drop-down menu on the unlock screen is unavailable out of security reasons. 49

59 4 Others 4.47 Why does my phone start recording itself? When your phone's screen is off or locked, you can double-press the volume up button to start or stop recording while your phone vibrates at the same time. Such a quick recording function is disabled by default. You need to enable it if you want to use this function. Open the recorder, touch the settings icon to turn on or turn off Quickly record How do I use the multi-screen function? Use either of the following methods: A. If you are using a device that supports the Mirror protocol (Huawei proprietary, used for connecting to a MediaQ) or the DLNA protocol (used for connecting to a multimedia box): Precondition: A Wi-Fi network is available. 1. Connect a television to a multimedia box that supports the Mirror or DLNA protocol. 2. Connect the box and your phone to the same LAN. 3. Access the multi-screen search box using one of the following methods: 50