Catholic Relief Services Introduces Hutchison Global Communications (HGC)

Transcription

1 Catholic Relief Services Introduces Hutchison Global Communications (HGC) A new way to communicate within Africa Date: June 19 th 2014

2 NetHope Webinar Agenda The CRS business opportunity Who is Hutchison Global Communications (HGC)? Why NGOs prefer HGC in Africa & SE Asia HGC s evaluation process of local and regional carriers How HGC helps NGOs on a global scale Next steps to engage HGC for your Africa and SE Asia connectivity Open Discussion 2

3 The CRS Business Opportunity: Catholic Relief Services: Our mission is to assist the poor and vulnerable overseas by promoting human development through responding to major emergencies, fighting disease and poverty, and nurturing peaceful and just societies; and serving Catholics in the United States as they live their faith in solidarity with their brothers and sisters around the world. Headquartered in Baltimore, Maryland, CRS employs almost 4500 staff in 93 countries. Overseas, we work through CRS offices located in the regions of Africa, Asia, Europe, the Middle East and Latin America and the Caribbean. Business Opportunity: High cost of connectivity services Poor levels of service and performance from service providers High labor costs to manage multiple service providers Billing and TCO challenges Difficulty keeping track of connectivity service offerings by location 3

4 The CRS Business Opportunity: Approach: Partner with global expertise and economies of scale Single point of contact for pricing, new orders, billing, and service issues Flexibility with contract terms, features, pilots, service providers Focus highest cost and challenging areas (Sub-Saharan Africa) Start with proof of concept to test hypothesis and build credibility Current State: Thee sites active in South Africa region; #1 Lusaka, Zambia, Zimbabwe, #2 Lusaka, Zambia Dedicated account team Managed implementation Strategic engagement Online pricing request system Starting to explore other regions; Ethiopia, Malawi, Nigeria, Rwanda, Sierra Leone, Afghanistan Experience: Significant improvements in quoting, provisioning, and service Flexibility to changing requirements 4

5 Who is Hutchison Global Communications (HGC)? Hutchison Global Communications Limited (HGC), a full-fledged international telecommunications operator, is a subsidiary of Hutchison Telecommunications Hong Kong Holdings Limited. HTHKH is a member of the Hutchison Whampoa group. Since its establishment in 1995, HGC has been fully committed to building its own state-ofthe-art network infrastructure. It owns a robust and resilient international network with a widespread footprint in Asia and span into the Americas, Africa, the Middle East and Europe. Today, HGC runs an extensive coverage of fibre-optic network in Hong Kong, it also provides network routings that span the globe via submarine and terrestrial cable facilities offering a high degree of resilience. HGC's advanced voice, data and IP network today links its home market with the rest of the world and carries traffic between internationally-dispersed geographies. 5

6 HGC Service is available in 135 countries 19+ Countries in Asia Pacific: Australia Brunei Cambodia China Hong Kong India Indonesia Japan Korea Macau Malaysia Myanmar New Zealand Philippines Singapore Sri Lanka Taiwan Thailand Vietnam 65+ Countries in Middle East, Africa, CIS: 44+ Africa: 14+ Middle East: 7+ CIS: Algeria Angola Benin Botswana Burkina Faso Cameroon Chad Congo Cote D Ivoire DRC Djibouti Egypt Ethiopia Gabon Ghana Guinea Ivory Coast Kenya Liberia Lesotho Lusaka Libya Madagascar Malawi Mali Mauritius Morocco Mozambique Namibia Niger Nigeria Rwanda Senegal Sierra Leone Somalia South Africa Sudan Swaziland Tanzania Togo Tunisia Uganda Zambia Zimbabwe Afghanistan Bahrain Egypt Iran Iraq Israel Jordan Kuwait Oman Pakistan Qatar Saudi Arabia Turkey UAE Armenia Azerbaijan Kazakhstan Kyrgyzstan Moldova Tajikistan Ukraine 6

7 HGC s International Network 7

8 HGC s Africa Countries and Solutions East Africa Network Solution West Africa Network Solution Botsw ana Leased Line Benin Fibre, MW, Wireless, VSAT Burundi WiMAX, Wireless, VSAT Burkina Faso Fibre, MW, Wireless, VSAT Kenya Fibre, MW, Wireless, VSAT Cote D'Ivoire Fibre, MW, Wireless, VSAT Lesotho Fibre, MW, Wireless, VSAT Gambia VSAT, Wireless Madagascar Fibre, MW, Wireless, VSAT Ghana Fibre, MW, Wireless, VSAT Malaw i Fibre, MW, Wireless, VSAT Guinea VSAT, MV, Wireless Mauritius Fibre, MW, Wireless, VSAT Guinea-Bissau VSAT, Wireless Mozambique MW, Wireless, VSAT Liberia VSAT, Wireless Rw anda Fibre, MW, Wireless, VSAT Mali VSAT, Wireless Seychelles VSAT Mauritania VSAT, Wireless South Africa Fibre, MW, Wireless, VSAT Nigeria Fibre, MW, Wireless, VSAT Sw aziland Fibre, MW, Wireless, VSAT Senegal Fibre, MW, Wireless, VSAT Tanzania Fibre, MW, Wireless, VSAT Sierra Leone MV, Wireless, WiFi, VSAT Uganda Fibre, MW, Wireless, VSAT Togo Fibre, MW, Wireless, VSAT Zambia Fibre, MW, Wireless, VSAT Western Sahara Fibre, MW, Wireless, VSAT Zimbabw e Fibre, MW, Wireless, VSAT North Africa Network Solution Central Africa Network Solution Algeria Fibre, MW, Wireless, VSAT Angola VSAT, WiMAX, MV, Wireless Djibouti Fibre, MW, Wireless, VSAT Cameroon Fibre, MW, Wireless, VSAT Egypt Fibre, MW, Wireless, VSAT Central VSAT, Wireless Eritrea VSAT, Wireless Chad VSAT Ethiopia VSAT, WiMAX Congo VSAT, Wireless Libya VSAT, Wireless DRC VSAT, Wireless Morocco Fibre, MW, Wireless, VSAT Gabon Fibre, MW, Wireless, VSAT Somalia VSAT Namibia VSAT, WiMAX, MV, Wireless Tunisia Fibre, MW, Wireless, VSAT Niger Fibre, MW, Wireless, VSAT North Sudan VSAT, Some Fibre South Sudan VSAT HGC highest quality network solutions 8

9 Why NGOs prefer HGC in Africa & SE Asia Bridgespan.org: 70% of the NGO leaders surveyed by Bridgespan felt that one of their biggest obstacles to justifying the manner in which donations are utilized, is that donors do not want their funds being spent on indirect costs and overhead. HGC understands the needs of the NGOs and has created a no-cost program to eliminate many of the indirect costs or overhead associated with research, contract negotiation, procurement and management of telecommunications services. HGC provides the following resources & services to our NGO customers at no additional cost Extensive in-country research of ISP/Carrier to determine the highest quality at the lowest cost Pre-negotiated Service Level Agreements with in-country carriers Managed Circuit Implementation (dedicated project management team) HGC-managed trouble ticket reporting through VP-level carrier contacts 7-30 day risk-free trial periods in most African countries 1 st month bill review as well as quarterly or semi-annual service, technology, and performance reviews 9

10 HGC s evaluation process of local and regional carriers Local and Global IP Peering Understand network infrastructure (fiber, copper, wireless, MW, WiFi or VSAT) Roadmap to fiber deployment city-by-city within each country and region Service performance and escalation responsiveness Contract flexibility (technology migration, early term location changes, rate review) Service level agreements (Ensure stable and continuous quality of connectivity) Consistent and accurate billing Flexible contract renewal terms VP-level trouble ticket escalation contacts for quicker resolution Local carriers that fall below our high performance standards are removed from our carrier list and replaced by other carriers that meet our requirements 10

11 How HGC helps NGOs on a global scale HGC offers NGOs reduced cost group buying within specific regions or countries HGC provides relationships and network capabilities in Africa, the Middle East, Latin and South America, as well as throughout Asia (including China) to help NGOs with their global connectivity HGC products and services include DIA, MPLS/VPLS, IPLC, VSAT and data center services HGC can provide Systems Integration work including WAN/LAN equipment installation and management in more than 140 countries HGC can provide equipment-based circuit monitoring 11

12 Next steps to engage HGC for your Africa and SE Asia connectivity 1. Contact Robert Anderson to schedule a comprehensive network strategy session 2. Work with HGC s dedicated account team to request in country solution options and network pricing 3. Review HGC s online solution and pricing comparison 4. Make your decision for solution, bandwidth and term 5. Review HGC s Terms & Conditions and SLA documents 6. Request and complete order forms 7. Discuss implementation plan with HGC s dedicated project team 8. Receive weekly project calls with HGC s project team until completion 12

13 Open Discussion Contact Information: Robert Anderson VP Corporate Business - Americas Robert.Anderson@HGC-intl.com 13