HELLOMOTO. Introducing your new MOTO Q 9h wireless phone! Here s a quick anatomy lesson.

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1 HELLOMOTO Technology promised to make things easier... but then it gave you more to do phone calls, s, music, photos, videos, the Internet, and more. It s time to take back control. It s time to meet the MOTO Q 9h. My Phone, My Way Use photos for your wallpaper, use your songs for your ringtones, use new programs that you load onto your phone... you get the idea. Anytime Entertainment Load video and music files to make a media library that goes anywhere. Working Remotely Check and edit Microsoft Office documents anywhere in the world. Help & QuickStart Tour On-phone help is available anytime. Just press Start > Help and QuickStart. For more: 1 Introducing your new MOTO Q 9h wireless phone! Here s a quick anatomy lesson. Navigation Key Navigate menus. Left Soft Key Centre Key Select highlighted items. Right Soft Key Side Select Key Select highlighted items. Side Scroll Keys Storage Card Slot Insert MicroSD memory card 8X DIGITAL ZOOM / 2 MEGAPIXELS Camera Lens Camera Flash Storage Card Slot Web Browser Key Messaging Key Back Keys Call/Answer Key Make & answer calls. Home Key Hold to open a quick list of options. Speakerphone/Voice Recognition Key Camera Key Power/End Key Turn on & off, hang up, exit menus. Enter Key Micro USB Port Charge and connect phone accessories Battery Door Release Speakers Alt Key Calendar Key Contacts Key Multimedia Key Microphone Caps Key Warning: To avoid damaging your phone, carry it in an approved holster or case rather than a pocket, purse or bag. 2 3

2 From the home screen, press Start to open the main menu. Home Screen Menu Screen )&( Home Service 12:00 12/31/07 Text Messages (0) No upcoming appointments. Profile: Normal Start Contacts 1 Press and release the Power Key O to turn on your phone.! $ c % #&(A More Menu 3 Press the Navigation Key up, down, left or right (S) to highlight a menu feature. 2 Press Start (the left soft key) to launch the main menu. Tip: Press the Back Key D to go back one menu. Press the Power Key O to exit any menu or view without saving any changes. 4 Press the Centre Key s to select the highlighted feature. If you need help while using your phone, see the Motorola Support Web site at 4

3 Certain mobile phone are dependent on the capabilities and settings of your service provider s network. Additionally, certain may not be activated by your service provider, and/or the provider's network settings may limit the feature s functionality. Always contact your service provider about feature availability and functionality. All, functionality, and other product specifications, as well as the information contained in this user's guide are based upon the latest available information and are believed to be accurate at the time of printing. Motorola reserves the right to change or modify any information or specifications without notice or obligation. MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. The Bluetooth trademarks are owned by their proprietor and used by Motorola, Inc. under license. Java and all other Java-based marks are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries. Microsoft, Windows and Windows Me are registered trademarks of Microsoft Corporation; and Windows XP is a trademark of Microsoft Corporation. Motorola, Inc., Caution: Changes or modifications made in the radio phone, not expressly approved by Motorola, will void the user s authority to operate the equipment. Software Copyright Notice The Motorola products described in this manual may include copyrighted Motorola and third-party software stored in semiconductor memories or other media. Laws in the United States and other countries preserve for Motorola and third-party software providers certain exclusive rights for copyrighted software, such as the exclusive rights to distribute or reproduce the copyrighted software. Accordingly, any copyrighted software contained in the Motorola products may not be modified, reverse-engineered, distributed or reproduced in any manner to the extent allowed by law. Furthermore, the purchase of the Motorola products shall not be deemed to grant either directly or by implication, estoppel or otherwise, any license under the copyrights, patents or patent applications of Motorola or any third-party software provider, except for the normal, non-exclusive, royalty-free license to use that arises by operation of law in the sale of a product. 5

4 contents start menu safety information FCC Notice use and care EU Conformance recycling information essentials about this guide SIM card battery turn it on & off make a call answer a call store a phone number call a stored number your phone number tips & tricks basics display text entry volume handsfree speaker lock & unlock phone customise profiles time & date home screen backlight answer options third-party applications task manager calls turn off a call alert recent calls redial view missed calls caller ID emergency calls international calls speed dial voic three-way calling & messages instant messaging connections Bluetooth wireless synchronise modem-link web browser entertainment take & send a photo record & play video clip other advanced calling contacts personalising call times handsfree network connections calendar calculator security phone information fun & games Support & service SAR Data WHO Information Microsoft License index contents contents 7

5 main menu To open the menu from the home screen, press Start (the left soft key).! Web Browser $ Tasks c Windows Media % Calendar # Call History & Messaging text messages MMS ( Contacts A ActiveSync This is the standard menu layout. Your phone s menu may be different. To select menu items, press your navigation key up, down, left or right. start menu ) Settings Phone Sounds Profiles Text Input Settings Home Screen Clock Alarm Connections Security Remove Programs Power Management Accessibility Phone Accessibility Regional Settings Owner Information About Phone Information Packet Data 2 Games * Voice Notes + Pictures & Videos y Accessories / File Manager z Games and Apps 4 Marketplace 5 McAfee VirusScan [ Media Centre Virtual Private Networking 3 Speed Dial \ Voice Recognition 7 Windows Live W Windows Live Messenger ] Bluetooth 9 System Tools Documents To Go 8 start menu

6 Safety and General Information safety information This section contains important information on the safe and efficient operation of your mobile device. Read this information before using your mobile device. 1 Exposure to Radio Frequency (RF) Energy Your mobile device contains a transmitter and receiver. When it is ON, it receives and transmits RF energy. When you communicate with your mobile device, the system handling your call controls the power level at which your mobile device transmits. 1. The information provided in this document supersedes the general safety information in user s guides published prior to May 1, Your Motorola mobile device is designed to comply with local regulatory requirements in your country concerning exposure of human beings to RF energy. Operational Precautions For optimal mobile device performance and to be sure that human exposure to RF energy does not exceed the guidelines set forth in the relevant standards, always follow these instructions and precautions. External Antenna Care If your mobile device has an external antenna, use only a Motorola-supplied or approved replacement antenna. Use of unauthorised antennas, modifications or attachments could damage the mobile device and/or may result in your device not complying with local regulatory requirements in your country. safety information 9 DO NOT hold the external antenna when the mobile device is IN USE. Holding the external antenna affects call quality and may cause the mobile device to operate at a higher power level than needed. Product Operation When placing or receiving a phone call, hold your mobile device just like you would a landline phone. If you wear the mobile device on your body, always place the mobile device in a Motorolasupplied or approved clip, holder, holster, case or body harness. If you do not use a body-worn accessory supplied or approved by Motorola, keep the mobile device and its antenna at least 2.5 centimetres (1 inch) from your body when transmitting. When using any data feature of the mobile device, with or without an accessory cable, position the mobile device and its antenna at least 2.5 centimetres (1 inch) from your body. Using accessories not supplied or approved by Motorola may cause your mobile device to exceed RF energy exposure guidelines. For a list of Motorola-supplied or approved accessories, visit our Web site at: RF Energy Interference/ Compatibility Nearly every electronic device is subject to RF energy interference from external sources if inadequately shielded, designed or otherwise configured for RF energy compatibility. In some circumstances your mobile device may cause interference with other devices. Follow Instructions to Avoid Interference Problems Turn off your mobile device in any location where posted notices instruct you to do so. These locations include hospitals or health care facilities that may be using equipment that is sensitive to external RF energy. In an aircraft, turn off your mobile device whenever instructed to do so by airline staff. If your mobile device offers an airplane mode or similar feature, consult airline staff about using it in flight. Pacemakers If you have a pacemaker, consult your doctor before using this device. Persons with pacemakers should observe the following precautions: ALWAYS keep the mobile device more than 20 centimetres (8 inches) from your pacemaker when the mobile device is turned ON. DO NOT carry the mobile device in the breast pocket. Use the ear opposite the pacemaker to minimise the potential for interference. Turn OFF the mobile device immediately if you have any reason to suspect that interference is taking place. Hearing Aids Some mobile devices may interfere with some hearing aids. In the event of such interference, you may want to consult your hearing aid manufacturer or doctor to discuss alternatives. Other Medical Devices If you use any other personal medical device, consult your doctor or the manufacturer of your device to determine if it is adequately shielded from RF energy. 10 safety information safety information 11

7 Driving Precautions Check the laws and regulations on the use of mobile devices in the area where you drive. Always obey them. When using your mobile device while driving, please: Give full attention to driving and to the road. Using a mobile device may be distracting. Discontinue a call if you cannot concentrate on driving. Use handsfree operation, if available. Pull off the road and park before making or answering a call if driving conditions so require. Responsible driving practices can be found in the Smart Practices While Driving section at the end of this guide and/or at the Motorola Web site: Operational Warnings Obey all posted signs when using mobile devices in public areas, such as health care facilities or blasting areas. Automobile Air Bags Do not place a mobile device in the air bag deployment area. Potentially Explosive Atmospheres Areas with potentially explosive atmospheres are often but not always posted and can include fuelling areas such as below decks on boats, fuel or chemical transfer or storage facilities or areas where the air contains chemicals or particles, such as grain, dust or metal powders. When you are in such an area, turn off your mobile device and do not remove, install or charge batteries. In such areas, sparks can occur and cause an explosion or fire. Damaged Products If your mobile device or battery has been submerged in water, punctured or subjected to a severe fall, do not use it until you take it to a Motorola Authorised Service Centre. Do not attempt to dry it with an external heat source, such as a microwave oven. Batteries and Chargers If jewellery, keys, beaded chains or other conductive materials touch exposed battery terminals, this could complete an electrical circuit (short circuit), become very hot and could cause damage or injury. Be careful when handling a charged battery, particularly when placing it inside a pocket, purse or other container with metal objects. Use only Motorola Original batteries and chargers. Caution: To avoid risk of personal injury, do not dispose of your battery in a fire. Your battery, charger or mobile device may contain symbols, defined as follows: Symbol o o o Li Ion BATT o Definition Important safety information follows. Do not dispose of your battery or mobile device in a fire. Your battery or mobile device may require recycling in accordance with local laws. Contact your local regulatory authorities for more information. Do not throw your battery or mobile device in the trash. Your mobile device contains an internal lithium ion battery. 12 safety information safety information 13 Symbol Definition Choking Hazards Do not let your battery, charger or mobile device get wet. Listening at full volume to music or voice through a headset may damage your hearing. Your mobile device or its accessories may include detachable parts, which may present a choking hazard to small children. Keep your mobile device and its accessories away from small children. Glass Parts Some parts of your mobile device may be made of glass. This glass could break if the product is dropped on a hard surface or receives a substantial impact. If glass breaks, do not touch or attempt to remove. Stop using your mobile device until the glass is replaced by a qualified service centre. Seizures/Blackouts Some people may be susceptible to epileptic seizures or blackouts when exposed to flashing lights, such as when playing video games. These may occur even if a person has never had a previous seizure or blackout. If you have experienced seizures or blackouts or if you have a family history of such occurrences, please consult with your doctor before playing video games or enabling a flashing-lights feature (if available) on your mobile device. Discontinue use and consult a doctor if any of the following symptoms occur: convulsion, eye or muscle twitching, loss of awareness, involuntary movements or disorientation. It is always a good idea to hold the screen away from your eyes, leave the lights on in the room, take a 15-minute break every hour and stop use if you are very tired. Caution About High Volume Usage Listening at full volume to music or voice through a headset may damage your hearing. Repetitive Motion When you repetitively perform actions such as pressing keys or entering finger-written characters, you may experience occasional discomfort in your hands, arms, shoulders, neck or other parts of your body. If you continue to have discomfort during or after such use, stop use and see a doctor. 14 safety information safety information 15

8 FCC Notice To Users The following statement applies to all products that have received FCC approval. Applicable products bear the FCC logo, and/ or an FCC ID in the format FCC-ID:xxxxxx on the product label. Motorola has not approved any changes or modifications to this device by the user. Any changes or modifications could void the user s authority to operate the equipment. See 47 CFR Sec This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. See 47 CFR Sec (3). FCC Notice If your mobile device or accessory has a USB connector, or is otherwise considered a computer peripheral device whereby it can be connected to a computer for purposes of transferring data, then it is considered a Class B device and the following statement applies: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and the receiver. Connect the equipment to an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/tv technician for help. 16 FCC Notice FCC Notice 17

9 Use and Care To care for your Motorola phone, please keep it away from: liquids of any kind Don t expose your phone to water, rain, extreme humidity, sweat, or other moisture. extreme heat or cold Avoid temperatures below -10 C/14 F or above 45 C/113 F. microwaves Don t try to dry your phone in a microwave oven. dust and dirt Don t expose your phone to dust, dirt, sand, food, or other inappropriate materials. cleaning solutions To clean your phone, use only a dry soft cloth. Do not use alcohol or other cleaning solutions. the ground Don t drop your phone. use and care 18 use and care

10 EU Conformance European Union Directives Conformance Statement Hereby, Motorola declares that this product is in compliance with: The essential requirements and other relevant provisions of Directive 1999/5/EC All other relevant EU Directives The above gives an example of a typical Product Approval Number. You can view your product s Declaration of Conformity (DoC) to Directive 1999/5/EC (to R&TTE Directive) at To find your DoC, enter the product Approval Number from your product s label in the Search bar on the Web site Product Approval Number EU Conformance 19

11 Caring for the Environment by Recycling This symbol on a Motorola product means the product should not be disposed of with household waste. Recycling Mobile Phones and Accessories Please do not dispose of mobile telephones or electrical accessories, such as chargers or headsets, with your household waste. In some countries or regions, collection systems have been set up to handle waste electrical and electronic items. Please contact your regional authorities for more details. If no suitable scheme exists, you may return unwanted mobile telephones and electrical accessories to any Motorola Approved Service Centre in your region. recycling information 20 recycling information

12 essentials about this guide Press the left and right soft keys to open menus and select options. Use the navigation key S to scroll to items and press the centre key s to select them. Left Soft Key Right Soft Key Web Browser Call/Answer Home Navigation Centre Key Message Power Back This guide shows how to locate a menu feature as follows: Find it: Press Start > Call History > (received call) This means that, from the home screen: 1 Press the left soft key to open the Start menu. 2 Press the navigation key S to scroll to # Call History. Press the centre key s to select Call History. 3 Press the navigation key to scroll to a received call. Press the centre key to select the call. Tip: You can press the side scroll keys to scroll up and down and press the side select key to select items (see page 2 for side key locations). essentials 21 symbols This means a feature depends on the network, SIM card or subscription and may not be available in all areas. Contact your service provider for more information. This means a feature requires an optional accessory. SIM card Caution: Do not bend or scratch your SIM card. Keep it away from static electricity, water and dirt. Your Subscriber Identity Module (SIM) card contains personal information like your phone number and contacts entries. It can also contain your voic , text message and Internet access settings. If you put your SIM card in another phone, that phone uses your phone number. To insert and use a storage card, see your Quick Start Guide. Turn off your phone and remove your battery before you install or remove a SIM card battery battery installation battery charging New batteries are not fully charged. Plug the battery charger into your phone and an electrical outlet. Your phone might take several seconds to start charging the battery. When finished, your display shows a full battery icon J. Tip: Relax, you cannot overcharge your battery. It will perform best after you fully charge and discharge it a few times. You can also charge your battery with a USB cable plugged into a computer, unless your battery is completely drained. Use a wall charger or car charger for completely drained batteries. Install the software from your Getting Started disc onto your PC before you try to charge your phone 22 essentials essentials 23

13 through USB port. Plug the cable into a powered USB hub or port, since some USB devices (such as keyboards) might not supply enough power for charging. conserve battery life To set how long your phone waits before the backlight turns off, press Start > Settings > Power Management > Backlight time out on battery or Backlight time out on AC. When the backlight is off, the display is visible but dim. To close unused programs, from the home screen, press Start > System Tools > Task Manager. Select the program and press Menu > Kill. battery tips Battery life depends on the network, signal strength, temperature, and accessories you use. Always use Motorola Original batteries and chargers. The warranty does not cover damage caused by non-motorola batteries and/or chargers. New batteries or batteries stored for a long time may take more time to charge. When charging your battery, keep it near room temperature. When storing your battery, keep it uncharged in a cool, dark, dry place. Never expose batteries to temperatures below -10 C (14 F) or above 45 C (113 F). Always take your phone with you when you leave your vehicle. It is normal for batteries to gradually wear down and require longer charging times. If you notice a change in your battery life, it is probably time to purchase a new battery. Contact your local recycling centre for o proper battery disposal. Warning: Never dispose of batteries in a fire because they may explode. Before using your phone, read the battery safety information in the Safety and General Information section included in this guide. turn it on & off To turn on your phone, press and release O. If prompted, enter your four-digit unlock code. Tip: If your phone does not power up, make sure your battery is charged. To turn off your phone, press and hold O for 3 seconds, then release it. Note: If your phone does not power up normally or appears to freeze for an extended period of time, you may need to perform a hard reset. To perform a hard reset: 1. remove and replace the battery, 2. hold the * and E keys, 3. press and release the power button. Continue to hold the * and E keys for at least 5 seconds after the screen turns on. Resetting your phone will result in the loss of your personalised settings and all content stored in the phone memory. make a call From the home screen, enter a phone number and press N to make a call. 24 essentials essentials 25 To voice dial, see page 78. answer a call When your phone rings and/or vibrates, press N to answer. To hang up, press O. If you are busy when a call comes in, press Ignore to send the call directly to voic . To put a call on hold, press N. To return to the call, press N again. If you are on a call and another call comes in, you can press Ignore to send the new call directly to voic or press N to answer it and put the current call on hold (press N to switch between the two calls). store a phone number Find it: Press Start > Contacts and press New 1 Choose whether the contact will be stored on your phone (Outlook contact) or your SIM card. Contacts on the SIM card can only include a name and number. 2 Enter information for the contact. Tip: While you are entering the number, you can tell your phone to pause and then dial more digits (such as a voic password or PIN). Press Menu > Insert Pause to insert a 2-second pause (shows as a p) or press Menu > Insert Wait to tell your phone to prompt you before dialing the remaining digits (shows as a w). Insert Wait does not work for contacts stored on your SIM card. Tip: If you get a call or message from someone who is not in your list of contacts, you can create a contact from Call History or from the message by pressing Menu > Save to Contacts call a stored number Find it: Press Start > Contacts 1 Scroll to the number. 2 Press N. Your phone calls the contact s default number. Tip: If you stored more than one number for a contact, select the contact to see the other numbers. To dial a number, scroll to it and press N. your phone number To view your phone number, press Start > Settings > Phone > Call Options. 26 essentials essentials 27

14 tips & tricks From the home screen (shown on page 29), you can use the following shortcuts: How to... lock phone Press and hold X to open the quick options menu, then select Lock. open recently used Icons for your most recently used appear across the top of the home screen. Use the navigation key to select one. open your music, messages, and more Use shortcut keys to access your music [, camera e, phonebook e, calendar d, messages R, and Web browser T. How to... open quick options Press and hold X. play music or games on an airplane To keep using your games and music on a flight, turn off your network and Bluetooth services. Press and hold X until the quick list appears, then select Wireless Manager > All. 28 tips & tricks

15 basics See page 2 for a basic phone diagram. display The home screen appears when you turn on the phone. To dial a number from the home screen, press number keys and N. Your MOTO Q 9h includes intelligent display which automatically adjusts screen brightness based on ambient lighting conditions. To disable this feature Start > Settings > Power Management > Smart Backlight > Disable Note: Your home screen may look different, than this one. )&( Home Service 12:00 12/31/07 Text Messages (0) No upcoming appointments. Profile: Normal Start Contacts Soft key labels show the current soft key functions. For soft key locations, see page 2. Press the navigation key S up, down, left or right to scroll to basic menu items or text in the home screen. Press X to return to the home screen. basics 29 Left Soft Key Browser Alt Calendar Contacts Space Navigation Centre Key Multimedia Camera Right Soft Key Back Enter Caps Voice Recognition Status indicators can appear at the top of the home screen: 1. Voic 2. Message 3. Bluetooth 4. Call Forward )&( Home Service 12:00 12/31/07 Text Messages (0) No upcoming appointments. Profile: Normal Start wahdghqj0 Contacts 5. Roam 6. Active 7. Profile 8. Battery 9. Signal Line Level Strength 1 Voic Indicator Shows when you have new voic . 2 Message Indicator Shows when you receive new messages. 3 Bluetooth Indicator Shows E when you have a Bluetooth wireless connection. 4 Call Forward Indicator Shows D when call forwarding is on. 5 Roam Indicator Shows G when your phone is seeking or using a network outside your home network. Other indicators can include: f home GPRS ) roaming GPRS \ EDGE B HSDPA 3G 3G 6 Active Line Indicator For multi-line SIM cards, this indicates whether line H or I is active. 7 Profile Indicator Shows when your ring style is set to Silent (Q) or Vibrate (<). No indicator appears when the ring style profile is Normal, Outdoor or Automatic. Note: A % appears when the speakerphone is on (see page 34). 8 Battery Level Indicator Vertical bars show the battery charge level. Recharge the battery when your phone shows one or two bars. 9 Signal Strength Indicator Vertical bars show the strength of the network connection. You can t make or receive calls when no vertical bars appear. Arrow indicators above the signal strength indicator signify data transfer to the phone. 30 basics basics 31

16 text entry You can enter text and numbers using the keypad. When you select a field that requires text or numbers, the phone automatically selects the appropriate entry mode. An indicator at the top right of the display shows the entry mode you are currently using. Press b to switch entry modes. For indicator descriptions, see the following section. text messages To: 0/160 Send Menu Ä Press b in a text entry view to select an entry mode: entry modes i Enters the large character on each key (such as Q). Ã Enters the small symbol or number on the next key pressed (such as!), then returns to the previous text entry mode. Ä Enters the small symbols and numbers on the keys until you press b again. Your phone automatically chooses Ä for entries that only allow numbers, like phone numbers. To delete one character, press D. Hold D to keep deleting. To start a new line, press j. To enter capital letters, press k to switch to all capital letters (á), no capitals (Á) or next letter capital (Â). To enter the number or character above the letter on each key, press the Alt key b. Press b twice to lock It. To enter other special characters and foreign alphabet characters, press b followed by the Shift key k. text prediction As you enter letters, your phone might try to predict the word. For instance, it might predict program when you enter prog. To accept the prediction, press S right. To see alternate predictions, hold S down. To enter a space after your characters (such as prog ), press f. To turn off text prediction, press Start > Settings > Text Input Settings and uncheck Text Prediction. Press b k > Setup to turn off text prediction, change its language or clear its memory of the words you have used. Flashing cursor indicates insertion point. Press Menu to open the sub-menu. 32 basics basics 33 volume When you are Volume Up not on a call, Side Select Key hold the side select key to Volume Down show master volume, then Back Key press the volume keys to adjust it. Master volume controls all sound except the other caller s voice on phone calls. When you are in a phone call, press volume up/down keys to adjust the other caller s voice volume. Need to change profiles on the fly? On the home screen, scroll to and select Profile. Choose from Normal, Silent, Meeting and others. Want to turn off a sound? Press Start > Settings > Sounds. Highlight the desired item and select the sound you want to associate with that item. Tip: You can eliminate the ringer volume instantly when an incoming call comes in - just use the side scroll keys to turn the ringer off. handsfree speaker Note: The use of wireless phones while driving may cause distraction. Discontinue a call if you cannot concentrate on driving. Additionally, the use of wireless devices and their accessories may be prohibited or restricted in certain areas. Always obey the laws and regulations on the use of these products. You can use your phone s handsfree speaker on calls without holding the phone to your ear. During a call, press h to turn on the handsfree speaker. A % at the top of your display indicates the speaker is on. To turn it off, press h again or end the call. Note: The handsfree speaker will not work when your phone is connected to a car kit or headset. lock & unlock phone You can manually lock your phone to prevent accidental keypresses. To lock your phone, press and hold X until the Quick List opens. Then, select Lock. Your left soft key becomes Unlock. To unlock your phone, press Unlock and enter your password. Your phone uses * if you have not set a password. To keep others from using your phone, change your password: Find it: From the home screen, press Start > Settings > Security > Device Lock 1 Check the Prompt if device unused for checkbox and select the amount of time for the phone to be inactive before automatically locking. 2 Choose a password type that is either simple (4-digit number) or strong alphanumeric (a hard-to-guess password with at least 7 characters, including uppercase and lowercase letters, numerals and punctuation). 3 Enter and confirm your password. 4 Press Done. 34 basics basics 35

17 To unlock the phone, press Unlock. When you see the unlock prompt, enter your password and press Done. Tip: Be certain to remember your password. Without your password, you can reset your phone, but it will result in the loss of your personalised settings and all content stored in phone memory. To perform a hard reset, hold down the * and E keys for 5 seconds while turning the phone on. Tip: You can make emergency calls on a locked phone (see page 44). A locked phone still rings or vibrates for incoming calls or messages, but you do not need to unlock it to answer. 36 basics

18 customise profiles Each profile uses a different set of sounds, ring styles, earpiece volume settings or vibrations for incoming calls and other events. For example, the Outdoor profile volume is much louder than the Normal profile. Here are the profiles you can choose: Normal Vibrate Automatic Silent Outdoor Indicators can appear at the top of your home screen for the Silent (Q) and Vibrate (<) profiles. A % means the speakerphone is on (see page 34). Note: The Automatic profile is the same as Normal, except that it automatically switches to Vibrate during any event stored in your Calendar. To choose your profile: Find it: On the home screen, scroll and select Profile: > profile style name change ring tones You can change the ring tones for incoming calls and other events. Find it: Press Start > Settings > Sounds Note: Changes made to the alert settings will have no effect when using the Silent profile. customise 37 1 Scroll and highlight the sound you want to change, then press the navigation key S right or left to change it. 2 Press the Done key to save the sound setting. Note: If you download a sound file for a ring tone, it does not automatically save in the Sounds location. To move your sound file, press Start > File Manager > My Documents. Highlight the sound file you want to copy to the Sound location, press Menu > File > Copy To and select Application Data > Sounds. If the sound file is not located in the My Documents folder, go to the folder where the sound file is stored and copy it to the Sounds folder. time & date Your service provider usually sets the time and date on your phone. To change it manually: Find it: Press Start > Settings > Clock Alarm > Date and Time 1 In Time zone, use the navigation key S to select your time zone. Note: Update your time zone when you travel, to make sure your phone s calendar events appear at the right time. 2 In Date, edit the month, day or year. 3 In TIME, edit the hour, minute and second. 4 Press Done to save the clock and date settings. You can specify the date and time style by changing the regional settings. Press Start > Settings > Regional Settings. home screen Set a photo or picture as a wallpaper (background) image or change your layout and color scheme on your home screen. Find it: Press Start > Settings > Home Screen options Home screen layout Select a layout for the home screen. Colour Scheme Select a color scheme for the display. Background image Select a picture for your wallpaper image or Default for default wallpaper. Time out Select the time interval before the display will return to the home screen or Never. change background image Want to copy an image from your PC to your phone to use as a background image? Note: You must have Microsoft Exchange ActiveSync on your PC installed as described on page Connect the phone to your PC. 2 On your PC, copy the image file you want. The file format must be.gif,.jpg or.bmp. 3 In ActiveSync on your PC, select Explore and double-click My Windows Mobile device. 4 Double-click Application Data, double-click Home and paste the image into that folder. 38 customise customise 39

19 Note: If you download a picture file for a wallpaper, it might not automatically save in the My Pictures folder. To move your picture file, press Start > File Manager > My Documents. Highlight the picture file you want to copy to the My Pictures location, press Menu > File > Copy To and select My Documents > My Pictures. If the picture file is not located in the My Documents folder, go to the folder where the picture file is stored and copy it to the My Pictures folder. backlight Your phone automatically adjusts the display brightness when you move between bright and dark environments. To save battery life, your display backlight turns off when you re not using your phone. The backlight turns back on when you press a key. To set how long your phone waits before the backlight turns off: Find it: Press Start > Settings > Power Management > Backlight time out on battery or Backlight time out on AC answer options To use any key to answer an incoming call, press Start > Settings > Phone > Call Options > Any key answer. third-party applications Third-party applications or add-on programs, can include , security, mobile office and productivity software. These products can typically be downloaded and installed immediately. Compatible commercial and free applications are available on the Internet. For more information, see the downloads catalog on the Motorola Support Web site at: or see your service provider s Web site. Note: Applications written for previously released devices or older versions of Windows Mobile may not function reliably on this phone. Contact the application provider to check compatibility before installing the application on this phone. task manager Want to see what programs are running (active) on your phone? Use the Task Manager to see the programs or stop a specific program from running. Find it: On the home screen, press Start > System Tools > Task Manager Tip: Need to stop running program? In Task Manager, select the program and press Menu > Kill. Note: If you want to completely remove a program from your phone, from the home screen, press Start > Settings > Remove Programs. 40 customise customise 41

20 calls options redial To make and answer calls, see page 25. turn off a call alert You can use the side scroll keys to turn off the ringer before answering the call. recent calls Your phone keeps a list of incoming and outgoing calls, even for calls that did not connect. The most recent calls are listed first. The oldest calls are deleted as new calls are added. Find it: Press Start > Call History Highlight a call, then: To call the number, press N. To see call details (like time and date), press the centre key s. To see Menu Options, press Menu from the Call History view. This menu includes: options Find Contact Find this phone number in your Contacts. Send Text Message Send a text message to this phone number. Send an message to this contact. View Timers View the call times for this call and all calls. Delete/Delete List Delete this call from the Call History. Save to Contacts Save this number to a contact. Filter Filter all calls in the Call History list. For example, if you filter the list for all Missed Calls, only the incoming phone calls that you did not answer will be listed. 1 Press N from the home screen to see the calls list. 2 Highlight the entry you want to call, then press N. If you hear a busy signal and you see Call Rejected, User Busy, press N to redial the number. When the call goes through, your phone rings or vibrates one time, shows Redial Successful and connects the call. view missed calls Your phone keeps a record of your unanswered calls. 1 Press Start > Call History. 2 Press Menu > Filter > Missed Calls. 42 calls calls 43 caller ID Calling line identification (caller ID) shows the phone number for an incoming call on your home screen. Your phone shows the caller s name and picture when they re stored in your contacts or Incoming Call when caller ID information is not available. You can set your phone to play a distinctive ringer ID for specific entries stored in your contacts (see page 79). emergency calls Your service provider programs one or more emergency phone numbers, such as 999, that you can call under any circumstances, even when your phone and keypad are locked. Note: Emergency numbers vary by country. Your phone s preprogrammed emergency number(s) may not work in all locations and sometimes an emergency call cannot be placed due to network, environmental or interference issues. 1 Press the keypad keys to dial the emergency number. 2 Press N to call the emergency number. international calls If your phone service includes international dialing, press and hold 0 to insert your local international access code (indicated by +). Then, press the keypad keys to dial the country code and phone number. speed dial You can use speed dialing in two ways: quick access for up to 99 phone numbers and shortcuts to found in the Start menu including , calendar and Bluetooth Manager. To access speed dial entries, press and hold the single-digit speed dial number for one second. If the speed dial is two digits, press the first digit, then press and hold the second digit. The phone dials the phone number, opens a new message or goes to the Web page. phone numbers You can set the speed dial to call the entries in your phone s contact list: 1 Press Start > Contacts. 2 Scroll to the desired contact and press the centre key s. 3 Select the phone number or address for which to create the speed dial. 4 Press Menu > Add to Speed Dial. 5 In the Keypad assignment, select the speed dial number to use. Note: Speed dial 1 is reserved for calling your voic . 6 Press Done. To delete a speed dial entry, press Start > Speed Dial, scroll to the entry, then press Menu > Delete. menu shortcuts You can set a shortcut to open an application on your phone: 1 Press Start. 44 calls calls 45

21 2 Scroll to the icon of the application you want a shortcut for and press Menu > Add to Speed Dial. 3 In the Keypad assignment, select the speed dial shortcut to use. 4 Press Done. Note: To delete a shortcut, press Start > Speed Dial, scroll to the shortcut, then press > Menu > Delete. Your service provider might add a Voic shortcut you cannot delete. voic Note: Your service provider may include additional information about using this feature. Your network stores the voic messages you receive. When you receive a voic message, your phone shows the voic message indicator w. To check voic messages: Press and hold 1. Note: You cannot store a pause (p) or wait (w) character in your voic number. If you want to store a voic number with these characters, create a contact for your voic number (see page 26) and use the contact to call your voic . three-way calling While connected to a call: 1 Place your current call on hold by pressing N. 2 Enter the number of the other person you wish to connect to a three-way call and press N. 3 Once you are connected to the other phone, you can press Swap to switch between the calls or press Menu > Conference to combine them. If you receive a second call while you are already on a call: To answer the second call and put the first call on hold, press Answer. Then, you can press Swap to switch between the calls or press Menu > Conference to combine them. To send the second call to your voic , press Ignore. 46 calls calls 47

22 & messages To set up on your MOTO Q 9h, refer to your Quick Start Guide. If you have problems setting up or synchronizing, please visit receive & read messages When you receive a message your phone plays an alert and shows New Message with a message indicator such as C. Find it: On the home screen, press Start > Messaging > ( account). If you do not see a list of messages, press Menu > Folders > Inbox. To return to the folder list, press Menu > Folders. To read a message: Press the navigation key S to scroll to the message and press the centre key s to open it. When you have a message open, you can press the navigation key S right to open the next message or left to open the previous message. message attachments If an has Microsoft Word, Excel, or PowerPoint files attached, you can open and edit them using Documents To Go. You can also view.pdf file attachments, or extract.zip file attachments. Download the attachment, then select the file and follow the prompts to open it. When the document opens, you can move around the page using the navigation key S. Excel spreadsheets: Select cells and enter numbers or text. Press Menu for options like save, cut, copy, paste, find, delete, and more. PowerPoint slide shows: Press the left softkey to switch between notes, outline and slide views. Press Menu for options like save, cut, copy, paste, find, delete, and more. Word documents: Type numbers or text into the document. Press Menu for options like save, cut, copy, paste, find, delete, and more. PDF documents: Press the Zoom key to change the zoom level. Press the Menu key to save a copy of the file, switch pages or other functions. To transfer attachments to your computer for editing, use Microsoft Exchange ActiveSync or Windows Mobile Device Centre. message options To delete, save, reply or forward the messages, use these quick steps from the Inbox with a message selected or when viewing a message: To delete, press Delete. To reply, press Menu > Reply or Reply All. Enter the message and press Send. To forward, press Menu > Reply > Forward. Enter the message and press Send. To create a contact card for the sender, highlight the sender and press the center key s > Save. Tip: Need to check your right now? Press Start > Messaging. Select the account to send and receive messages and press Menu > Send/Receive. The phone connects to your Internet server and sends and 48 & messages & messages 49 receives your messages. To stop this process, press Menu > Stop Send/Receive. send a message You can send three types of messages: SMS (text messages), MMS (multimedia messages) and messages. Find it: Press Start > Messaging > text messages, MMS or ( account) To send a message: 1 Press New. 2 For , in To, Cc and/or Bcc, enter addresses. Insert a semicolon (;) between multiple numbers or addresses. For text messages, enter the contact telephone number or address. Tip: You can quickly enter phone numbers or addresses from your contact cards. In To, press j and select a recipient from the list. Then select the recipient's phone number or address. 3 Use the keypad to compose a message. 4 Press Send. Tip: In an or MMS message, you can insert a picture, voice note or file in the message, on the message area press Menu > Insert > Picture or Voice Note or File. Note: If you select to insert a voice note into the message, you will also need to record it. Press Record and start speaking into the phone's microphone. When finished speaking, press Stop and then Done. To set the priority for an message, press Menu > Message Options. To cancel a message, press Menu > Cancel Message. global address look up From your phone, you can search the global address list (GAL) stored on your company's Exchange Server. This means that you can find a contact s phone number or without having to store the information directly to your phone. Note: GAL information can only be viewed during a data transfer session; the entire GAL cannot be stored for viewing offline. GAL Lookup can be found from Contacts and Company Directory. Company Directory is found in Messaging, Phone, Calendar and Speed Dial. Here is how to use GAL to search for a contact: 1 Press Start > Contacts. 2 In the contact list, press Menu > Company Directory. 3 Scroll through the list of entries that appears. When you locate your contact, press N to make a call. Note: Although the entire GAL cannot be stored on your phone, once the contact is found, you can add the single contact to your contact list. Tip: You can also choose to send a message, SMS or to a contact found using GAL. In a new message or , press Menu > Company Directory. When you locate the contact to send a message, highlight and select it. The information is populated into the To field. 50 & messages & messages 51