Troubleshooting Connection Issues

Transcription

1 Troubleshooting Connection Issues Last updated: Sept 3rd, 2015 If you are having any issues connecting to your Pantelligent pan from your smartphone, this guide will help you to quickly diagnose and recover from all of the most common problems. If you work through this guide and are still unable to connect, we are happy to help! Please contact us via: Contents: 1. Do you have the latest version of the Pantelligent app installed? 2. Do you have Bluetooth enabled on your device? 3. Does your device support Bluetooth Low Energy? 4. Does your operating system support Bluetooth Low Energy? 5. Do the batteries have sufficient charge? 6. Are the batteries installed in the correct polarity? 7. Are the Pantelligent electronics receiving power? 8. Has moisture prevented the electronics from working properly? 9. Further Troubleshooting Page 1 of 10

2 1. Do you have the latest version of the Pantelligent app installed? Make sure you have the latest version of the Pantelligent app installed on your smartphone to connect to Pantelligent pans. On ios: Go to App Store, click Search, type Pantelligent, tap GET, tap INSTALL, and wait for the app to download and install. Launch the app from the home screen and try connecting to the pan. On Android: Go to Play Store, click Search, type Pantelligent, tap Install. Grant Pantelligent the permissions it needs. Wait for the app to download and install. Tap Open from the Play Store or launch Pantelligent from your launcher. Page 2 of 10

3 2. Do you have Bluetooth enabled on your device? Pantelligent requires Bluetooth to be enabled on your smartphone. On ios: Go to Settings Bluetooth, and make sure the topmost Bluetooth switch is on to enable Bluetooth. Note that Pantelligent will not appear in any devices list, and does not require pairing through the Settings app. On Android: Launch Settings from your Launcher and make sure the Bluetooth switch is on to enable BLuetooth. Note that Pantelligent will not appear in the devices list, and does not require pairing through the Settings screen. Page 3 of 10

4 3. Does your device support Bluetooth Low Energy? Pantelligent requires a smartphone that supports Bluetooth Low Energy, also known as Bluetooth Smart, or Bluetooth 4.0. Earlier model smartphones may not have a Bluetooth radio that is new enough to support this capability. If your device is not listed below, it may not have support for Bluetooth Low Energy. Please check with the manufacturer, and use a model that is compatible in order to use Pantelligent. Supported ios devices (requires ios 7.0 or above): iphone 4S and newer (includes 4S, 5, 5C, 5S, 6, 6+) ipad 3rd generation and newer (includes ipad Air, ipad mini) ipod Touch 5th generation and newer Supported Android devices (requires Android 4.3 or above): Google Nexus 4, 5, 6 Motorola Moto E, G, X Samsung Galaxy S3 and newer (includes S3, S4, S5, S6) HTC One, One M8, One M9 LG G2, G3, G4 OnePlus One (Note: most Android devices running Android 4.3 or above will support Bluetooth Low Energy, even if not listed here.) Page 4 of 10

5 4. Does your operating system support Bluetooth Low Energy? Pantelligent also requires a recent version of the mobile operating system to enable Bluetooth Low Energy support. On ios: Pantelligent requires ios 7.0 or above. To check your operating system version, go to Settings General About Version. To upgrade, go to Settings General Software Update. On Android: Pantelligent requires Android 4.3 or above. To check your operating system version, launch Settings from your launcher. Go to About phone. Scroll down to Android version. Page 5 of 10

6 5. Do the batteries have sufficient charge? Pantelligent is powered by two (2) standard AAA batteries in the handle. To access the batteries, use a Phillips screwdriver to remove the two screws holding in the battery cap, and then remove the battery cap. Pantelligent will operate properly with a minimum battery voltage of 1.1V per cell. (A fresh battery should have approximately 1.5V 1.6V per cell.) Use a multimeter or battery tester to confirm each battery s voltage. The battery terminals should be clean and free of corrosion. If in doubt, we recommend that you simply replace with new AAA batteries. We recommend Energizer Ultimate Lithium L92 AAA batteries. To reassemble, make sure the waterproof gasket sits in the groove within the battery cap, and then insert and hand tighten both screws until the cap is flush with the end of the handle. If the battery terminals, springs, or battery cap have visible corrosion, you may use >=91% isopropyl alcohol with a cotton swab to clean and remove the corrosion. Allow to dry completely before reattaching the battery cap. Rechargeable batteries, such as NiMH batteries, may also be used with Pantelligent. However, if you are experiencing trouble connecting, we recommend trying fresh AAA batteries to rule out the batteries as a source of issues. Page 6 of 10

7 6. Are the batteries installed in the correct direction? If the batteries are not installed in the correct orientation, Pantelligent will not function. A marking within the battery compartment indicates which direction to load the batteries. The top battery will be plus(+) end in first, with the minus( ) side sticking out towards the end of the handle. The bottom battery will be the opposite, with the minus( ) end in first, and the plus(+) side sticking out towards the end of the handle. The Pantelligent electronics have been designed such that reverse polarity will not cause any damage to the Pantelligent electronics. (The system will simply remain off.) If you re not sure if the batteries are in the correct direction, you can try putting them in the other way. Page 7 of 10

8 7. Are the Pantelligent electronics receiving power? To aid in troubleshooting, the Pantelligent electronics include a tiny LED that blinks only when the electronics are receiving power, the firmware and CPU has started up properly, and it is transmitting with its Bluetooth Low Energy radio. This LED is only visible within the handle. To check this indicator, remove the battery cap, but leave the batteries in place. Then, press the battery cap against the exposed battery ends to complete the circuit, while leaving the left side of the cavity exposed and visible, as shown in the photo. Press the battery cap firmly against the end of the handle to ensure that the batteries are making full contact with the terminals. If the electronics are receiving power and are working properly, a small red light will briefly light up approximately once every 3 seconds, as shown in the photo. The light turns on only very briefly (to conserve battery power), and is only visible if you are looking down the left edge of the battery cavity. If the light does NOT blink: The electronics are not receiving power, or are not working properly. Check the battery polarity, make sure the battery terminals are clean, make sure the battery cap is clean where it contacts the batteries, make sure you are pressing firmly on the battery cap to complete the circuit, and try new batteries. If that doesn t help, please see the Has moisture prevented the electronics from working properly? section of this troubleshooting guide. If the light does blink: The electronics and batteries are powered and working properly. The connection issue is in your smartphone or software. Check that Bluetooth is enabled, you have a compatible device and operating system version, and you have the latest version of the Pantelligent software installed. Page 8 of 10

9 8. Has moisture prevented the electronics from working properly? Like almost any electronic circuit, Pantelligent will not operate properly if the electronics get wet! The handle is designed with waterproof seals to keep the electronics and battery compartment dry, even when Pantelligent is used for normal cooking and cleaning. However, if moisture manages to come in contact with the sensitive electronics inside the handle, it will temporarily prevent the proper operation of the Pantelligent electronics. We have taken special care to design Pantelligent such that although moisture may cause temporary loss of functionality, no permanent damage should result if the following procedure is followed to remove moisture. If the batteries are fine, but the light still doesn t blink in the Are the Pantelligent electronics receiving power? test, you may wish to try the procedure below to remove moisture. In most cases, this will return your pan to normal working operation. Moisture Bake Out Procedure: A. Remove the battery cap. B. Remove the batteries. a. Note: do not put batteries in the oven! C. Pre heat your oven to 250 F. a. Note: do not put the pan in before the pre heat is completed! Most ovens significantly overshoot the set temperature while pre heating. D. Bake the pan in the oven at 250 F for 15 minutes, top rack only. a. Note: do not exceed 250 F! Higher temperatures do not cause any faster moisture evaporation, and can cause permanent damage. E. Use an oven mitt to remove the pan and place it on the stovetop to cool for at least 15 minutes. a. Note: do not re apply power or re insert batteries until the handle has cooled to the touch! The electronics can tolerate high temperatures only when off. F. Put the batteries in the correct orientation, and repeat the Are the Pantelligent electronics receiving power? test, looking for the red light. If the red light blinks, reassemble with the battery cap and screws. Your pan is working properly again! NOTE: THIS PROCEDURE IS FOR PANTELLIGENT ONLY. (Most consumer electronics, with plastic enclosures, non removable batteries, liquid crystal displays, or any other non high temperature safe components would be permanently damaged at 250 F. Pantelligent is designed to withstand these conditions, but most products are not!) Page 9 of 10

10 9. Further Troubleshooting If you work through this guide and are still unable to connect, we are happy to help! Please contact us via: Page 10 of 10