North American Portability Management, LLC Transition Oversight Manager. TOEP Webcast December 12, 2017

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1 North American Portability Management, LLC Transition Oversight Manager TOEP Webcast December 12, 2017

2 Welcome to today s webcast Submit Questions for Q&A Webcast Issues Click the Q&A widget at the bottom of your screen to submit questions Questions marked Publication Authorized will be logged and published with answers on the napmllc.org website 1 Check the volume on your speakers You may also use the Q&A widget if you need additional technical support 1. Questions that are (i) of common interest to the NPAC Community, (ii) have not been previously asked and answered, and (iii) are not otherwise inappropriate will be published 2

3 Presenters Greg Chiasson Principal, Chicago, IL William Reilly Director, Florham Park, NJ 3

4 Agenda Recent Outreach Events Transition Update Testing Update NPAC Production Access Overview and Go-Live Preparation Timeline Contingency Rollback Update Upcoming Events Q&A 4

5 Recent Outreach Events November 7 th TOEP Webcast explored the following topics LNPA Transition Status Industry Testing Status Mechanized User Connectivity and Discretionary Activities during the Transition Contingency Rollback Status Upcoming TOEP Events The webcast recording can be found at the following link: (registration is required) Presentation materials, polling results, and other materials from the webcast can be found on napmllc.org under the LNPA Transition tab A Frequently Asked Questions (FAQ) document and a Public Questions list have been posted on napmllc.org to address common questions about the transition Other outreach activities include: Facilitated a small service provider focused rollback industry session on November 29 th Provided a transition update at the NANC Quarterly Meeting on December 7 th 5

6 Transition Update

7 Overall Transition Status NPAC SMS Platform Build Outreach and Onboarding Industry Testing Data Migration and Go-Live Data center construction is complete Release A development is complete Release B development is nearly complete for planned functionality and Release A PIMs 94% of SP/SB/PTRS SPIDs are engaged in onboarding, 86% are complete 73% of ELEP entities have registered, 22% have completed service agreements Vendor testing has surfaced issues, which are requiring longer than planned timeframe to resolve Release A testing is in progress CMIP vendor testing: 5 systems certified and 7 conditionally certified Service provider testing: 26 mechanized systems complete and 2 are in progress Release B testing is in progress XML vendor systems in progress. Issues requiring remediation have been identified 12 Acceptance Test Plans (ATP) approved Finalizing parallel operations requirements LNPA-to-LNPA data migration testing is complete for all regions, pending final validation On Track At Risk Critical 7

8 NPAC/SMS Platform Build Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN NPAC/SMS Platform Build Dec Data Center Build and Test Oct Oct Release A Development and Testing Release B Development and Testing Note: Dates are subject to change Feb May Dec Today FAD 25 May 2018 Construction and configuration of the primary and secondary data centers is complete ahead of the scheduled October finish date Release B software development and testing is on schedule for December 15 completion 8

9 Outreach and On-boarding Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN Outreach and On-boarding August February Vendors September May Service Bureaus, Service Providers, and PTRS August February Ancillary Services Users January February Note: Dates are subject to change 1,369 Service Provider, Service Bureau and PTRS users have completed registration All mechanized users have completed registration 323 WDNC entities have started registration, and 72 have fully registered 73% of ELEP entities have registered, and 22% have completed service agreements Registration for IVR non-service providers has been launched in 50 states; 993 have completed registration Today FAD 25 May

10 Industry Testing Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN Industry Testing May Feb Vendor Certification CMIP May Aug XML Nov Feb Mechanized Users July Feb Non-Mechanized Users Training May July Feb Ancillary Services Users Dec Feb Operational Testing Nov Feb Note: Dates are subject to change Today All CMIP vendor systems have executed 100% of the test cases; resolution of remaining issues is extending past planned vendor certification window FAD: 25 May 2018 Service provider testing is underway with 26 systems complete and 2 in progress Release B XML vendor testing is underway with 4 systems in progress; issues with vendor systems and the NPAC have been identified LTI user testing is underway with 17 companies in progress and 3 preparing to test 10

11 Data Migration and Go-live Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN Data Migration and Go-live May May LNPA-to-LNPA data migration testing May Jul 7-Region data validation Jul Feb Ancillary Service migration Feb Mar Regional migrations Mar Note: Dates are subject to change 7-region data testing was completed as of 10/27, pending final data validation Supplemental transition information will be delivered in early 2018, including transition preparation sessions and a Service Provider cutover guide Today FAD: 25 May

12 Testing Update

13 CMIP Vendor Testing Dashboard as of 12/8/17 Overall Testing Status 12 CMIP Vendor SUTs 7 in progress, 5 certified All remaining test cases for CMIP vendor testing are pending resolution of issues raised to the LNPA WG Fixes are expected to be ready for testing by 12/18 with no expected impact to FAD CMIP Vendor Testing Status by SUT SUT Status Projected Total Test Cases Completed Test Cases Remaining Test Cases SUT 1 Certified SUT 2 In Progress SUT 3 In Progress SUT 4 In Progress SUT 5 In Progress SUT 6 Certified SUT 7 Certified SUT 8 In Progress SUT 9 Certified SUT 10 In Progress SUT 11 Certified SUT 12 In Progress Completed Remaining 100.0% 98.7% 1.3% 99.1% 0.9% 93.5% 99.7% 6.5% 0.3% 100.0% 0.0% 94.1% 5.9% 96.8% 3.2% 100.0% 0.0% 90.1% 9.9% 100.0% 0.0% 83.5% 16.5% 13

14 Service Provider Testing Dashboard as of 12/8/17 Overall Testing Status 28 Service Provider SUTs 2 in progress, 26 complete 88% of in-progress SUT test cases are complete; some are pending resolution of CMIP vendor issues raised 8 additional SUTs have completed testing since the 11/7 webcast 3 SUTs have not begun testing but are in the process of scheduling a start date In-Progress SUTs SUT Projected Total Test Cases Completed Test Cases Remaining Test Cases SUT SUT Completed 82.7% 96.7% Remaining 17.3% 3.3% Completed SUTs SUT Completed Test Cases SUT SUT SUT SUT SUT SUT SUT SUT SUT SUT Completed Test Cases SUT SUT SUT SUT SUT SUT SUT SUT SUT SUT Completed Test Cases SUT SUT SUT SUT SUT SUT SUT SUT

15 XML Vendor Testing Dashboard as of 12/8/17 Overall Testing Status 4 XML Vendor SUTs 4 in progress XML vendor testing started week of 11/13 and is in progress for all SUTs; issues identified pending resolution Requirements compliance issues have been discovered with one vendor; resolution pending XML Vendor Testing Status by SUT SUT Status Projected Total Test Cases Completed Test Cases Remaining Test Cases Completed Remaining SUT 43 In Progress % 24.0% SUT 44 In Progress % 57.5% SUT 45 In Progress % 52.0% SUT 46 In Progress % 54.4% 15

16 Acceptance Testing Test Program Components Acceptance testing is a critical component of the overall Test Program to ensure a successful LNPA Transition Development Testing Independent Quality Assurance Vendor Testing* Mechanized User Testing* Internal Testing Performance Testing Internal Industry Test Cases External Testing Group/Round Robin Testing LTI GUI Testing Acceptance Testing NPAC/SMS* WDNC IVR Low-Tech Interface ELEP PAS Data Migration Billing Performance Integration Testing IVR, Reporting, Bulk Data Download Non-mechanized User Testing Business Continuity Disaster Recovery Security Acceptance Test Plans (ATPs) Part of iconectiv s quality assurance process that occurs prior to Solution Readiness Intended to provide functional test verification from an end user s perspective in preproduction Supplemental to the full requirements test certification completed in the Independent Test Approved by the NAPM LLC in coordination with the FCC The TOM is monitoring the execution of ATPs and will report on testing outcomes on future TOEP webcasts * The NPAC/SMS Acceptance Test Plan is comprised of mandatory vendor and mechanized user testing The industry defined Test Plan refers to the NPAC SMS/Individual Service Provider Certification and Regression Test Plan, which is currently used to certify new entrants and conduct regression testing of existing users 16

17 Acceptance Testing Acceptance test plans include detailed documentation of approach and test cases required to demonstrate solution readiness across the 12 functional areas The components of an ATP include: Pre-Requisites Define the minimum entry criteria for starting testing, including dependencies on external stakeholders needed to start testing Acceptance Test Cases Detailed test cases with expected outcomes for required and optional testing Test Execution List of stakeholders responsible to test and testing timeframes for the industry to optionally test Reporting Outline of reporting made available by iconectiv to communicate test outcomes Incident Management Description of process and resources leveraged for incident management Exit Criteria Description of criteria needed to determine test case completion 17

18 Group and Round Robin Testing Group and Round Robin Testing activities are well-underway Progress to Date The LNPA Inter-Carrier Testing Subcommittee is hosting regular planning calls to discuss test case plans, facilitate partner matching and report on progress Detailed test case development is in progress and nearly complete Service Providers are in the process of identify testing partners TOM has released 2 data collection tools to facilitate the testing partner matching process to promote coverage across test cases and scenarios 17 Test SPIDs registered* 7 organizations 8 wireless, 7 wireline, 1 VOIP, and 1 non-carrier 3 with supporting Service Bureaus All CMIP * Based on reporting from December 8th 6 Test SPID Pairs defined* 5 Test SPIDs 3 organizations All wireless to wireless Testing started on 12/7 between 2 wireless test SPID pairs 18

19 Group and Round Robin Testing Mechanized NPAC Users are highly encouraged to participate in Group and Round Robin testing to supplement required testing and ensure NPAC readiness Suggested next steps include Ensure compliance with pre-testing requirements Completion of CMIP or XML Regression Testing is required for access to the designated Group and Round Robin testbed (testbed 1) Reach out to iconectiv s helpdesk to ensure connectivity setup NPAC@iconectiv.numberportability.com Join the LNPA Inter-Carrier Testing Sub-Committee (ITSC) Regular calls are hosted to discuss test planning activities, facilitate partner matching, and review test results Reach out to the TOM to be added to the inter-carrier testing subcommittee distribution list: Indicate your interest in testing by providing system profile information to the TOM Use the following link to indicate system profile information for SPIDs that will be used in testing: 19

20 Polling Question Are you planning to participate in Group and Round Robin testing? A) Yes B) No C) I m not sure D) Not applicable 20

21 NPAC Production Access and Go-Live Preparation Timeline

22 NPAC Production Access Obtaining NPAC production access is a critical step in the onboarding process for all NPAC users TESTING Establish Connectivity to Test Bed Execute Tests User Outreach Non- Disclosure Agreement (NDA) Transition User Application (TUA) Regional User Agreement (RUA) NO TESTING NPAC Production Access REGISTRATION Types of NPAC Production Access User Groups Service Providers and Providers of Telecom Related Services (PTRS) Wireless Do Not Call (WDNC) Law Enforcement Agencies (LEA) and Public Safety Answering Points (PSAP) Access Type Customer Portal, LTI Portal, and IVR WDNC Portal ELEP Portal and/or IVR 22

23 NPAC Production Access Timeline NPAC credentials will be distributed to all NPAC Users prior to the Go-live for each region, starting in January 2018 Mid-January 2018 Service Providers and PTRS Users All primary account contacts for registered iconectiv NPAC users will receive: Access credentials for the iconectiv NPAC Customer Portal Instructions for the tasks that can be accomplished via the NPAC Customer Portal How to order iconectiv LTI GUI connectivity and production logins How to verify and update User reference data and manage mail lists How to access the iconectiv NPAC Knowledge Base, User Documentation and Forms How to access NPAC Training Portal How to retrieve PINs for the IVR Service How to contact the Help Desk February 2018 LEA and PSAP Users All primary contacts for registered ELEP users will receive instructions on: Connecting to the production service Obtaining ELEP Portal Credentials (live March 4 th ) Obtaining IVR Credentials (live March 4 th ) How to access retrieve their IVR PINs How to use the IVR Service How to contact their Help Desk 23

24 NPAC Production Access Timeline NPAC credentials will be distributed to all NPAC Users prior to the Go-live for each region, starting in January 2018 February 2018 WDNC Users All primary account contacts for the WDNC Service will receive instructions on: Connectivity to the Production Service Obtaining WDNC Portal Credentials How to access the WDNC Portal (live March 4 th ) How to contact the WDNC Help Desk March 2018 All User Groups Billing information for all services will also be distributed beginning in March 2018: Billing will begin after the Acceptance Dates for each Service: March 15 th - ELEP and WDNC Service May 25 th - Final Acceptance Date 24

25 What You Should Do All NPAC users are encouraged to proactively ensure your organization is on track with onboarding requirements and timelines Confirm Confirm that your company is registered with the iconectiv NPAC Connect Login Connect with your Company s Primary Contact to ensure that information is shared internally as needed Confirm credentials once received by logging in to the appropriate portal If you have any questions or concerns regarding onboarding, please reach out to iconectiv at NPAC@iconectiv.numberportability.com 25

26 Mechanized User Go-Live Preparation Timeline 26

27 Contingency Rollback Update

28 Contingency Rollback Update The TOM continues to facilitate rollback planning including stakeholder alignment, rollback communications and plan refinement Progress to Date Distributed the resubmission aid on 11/28 Hosted the 4 th industry meeting on rollback on 11/29, focused on small service providers All meeting materials have been posted on the LNPA Transition website Continued to conduct weekly stakeholder discussions to ensure alignment on key technical topics, including options for testing Started to consolidate feedback on the resubmission aid and update accordingly Next Steps Continue to consolidate feedback, facilitate stakeholder discussions to ensure alignment and refine the rollback plan as necessary Update the resubmission aid to reflect industry feedback Facilitate the next industry meeting on rollback on 1/16 at 3PM EST Facilitate additional working sessions at various checkpoints Link to Rollback Materials: If you have any feedback or questions please reach out to the TOM using the link below: 28

November Industry Rollback Session Resubmission Aid A resubmission aid has been published to all registered service providers as a guide to preparation for rollback Contingency Rollback Resubmission

4.2 Port-Out Requests 2.4.3 Customer Service-Affecting Work 2.4.4 Soon To Be Customer Service Affecting Work 2.4.5 Other Port-in Requests 2.4.6 Self-Dependent Work 2.

29 November Industry Rollback Session Resubmission Aid A resubmission aid has been published to all registered service providers as a guide to preparation for rollback Contingency Rollback Resubmission Aid 1. Introduction 1.1 Service Provider Readiness 1.2 Definitions 2. Resubmission Guidelines 2.1 Executive Summary 2.2 Gather Data 2.3 Identify Completed Ports 2.4 Prioritize Work Network Data Requests Port-Out Requests Customer Service-Affecting Work Soon To Be Customer Service Affecting Work Other Port-in Requests Self-Dependent Work 2.5 Schedule and Execute Resubmission of Work 3. Exception Situations 3.1 Ignore Certain Transactions 3.2 Combine Transactions 3.3 Other Transaction Resubmittal Exceptions 3.4 SOA Resubmittal Exceptions 3.5 NPAC Broadcast Exceptions 3.6 Bulk Data Download Exceptions 4. Contingency Rollback Preparation 4.1 Rollback Testing Considerations 4.2 Pre-Transition Considerations The resubmission aid provides recommendations on key topics including resubmission preparation, prioritizing re-work, and handling exceptions Review the resubmission aid and evaluate the suggested guidance your current processes. Send any feedback to the TOM via the comments box 29

30 Upcoming Events

31 Key Cutover Dates 2018 March April May ELEP and IVR (Nationwide) 3/4 Nationwide Migration Date NPAC Southeast Region Regional Migration Date 4/8 4/1 4/8 4/15 SPID Migration Blackout Dates NPAC Midwest, Northeast & Mid-Atlantic Regions NPAC Western, West Coast, Southwest Regions Regional Migration Date 5/6 SPID Migration Blackout Dates 4/29 5/6 5/13 Regional Migration Date 5/20 SPID Migration Blackout Dates 5/13 5/20 5/27 FAD 25 May

32 Upcoming Outreach Events January LNPA WG The TOM will support the next LNPA WG meeting on January 9 th and 10 th Contingency Rollback Industry Session The TOM will facilitate the next contingency rollback industry session on January 16 th at 3PM ET January TOEP Webcast The next TOEP webcast has been scheduled for January 17 th at 3PM ET 32

33 Q & A

34 Thank you for attending today s webcast! Next TOEP webcast is scheduled for January 17 th Share your thoughts with the NAPM LLC comment form: 1 Visit the website, 2 Go to LNPA Transition 3 Select Comments from the left menu 4 Fill out the form, then select Send Message to share your comment 34

North American Portability Management, LLC Transition Oversight Manager. TOEP Webcast November 7, 2017

North American Portability Management, LLC Transition Oversight Manager TOEP Webcast November 7, 2017 Welcome to today s webcast Submit Questions for Q&A Webcast Issues Click the Q&A widget at the bottom