Provista UK Ltd.

Transcription

1 Provista UK Ltd

2 Who Are Provista? Scotland's Leading Independent Systems Integrator & Business IT Solutions Provider Established and in 11 th Year On premise, Hybrid and Cloud solutions and services Innovative and future proof solutions Excellent quality of service Cisco Gold Partner and Scottish Partner of the year

3 Provista Company Profile Independent Experts Business IT solutions consisting of leading vendor and Provista developed products and services Award-winning Cisco Gold Partner & Avaya Sapphire Partner Growing customer base Outstanding quality of services Excellent technical expertise Quality project services & delivery Focus on customer and service quality Sustained organic growth; investment and debt free Business is 100% employee owned ISO 9001 & ISO Accredited

4 Strategic Direction To be the United Kingdom s leading INDEPENDENT Systems Integrator & Business IT solutions provider. How? Focus on customer satisfaction Developing Innovative Products & Services Developing and growing our team Growing at a sustainable rate Evolving our services to meet customer needs (recent development of Pro-Care & Cloud Services)

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6 Provista Office Locations Hamilton Office: HQ 4 Hour SLA to Edinburgh, Dundee, North of England Aberdeen Office: 4 Hour SLA to Dundee, Inverness and the North of Scotland Birmingham Office: 4 Hour SLA to North of England, Midlands, London, South of England, Wales

7 Financial Information Provista - Growing, Profitable and Debt Free Private Company - Employee Owned in Scotland Good Lines of Credit Visible Profit Reinvestment Managed Growth 7,000,000 5,250,000 3,500,000 1,750,000 0 Operating Profit (Before Tax) 2008/ % 2009/ % 2010/ % 2011/ % 2012/ % 2013/ % 2014/ % 2015/ %* Turnover FY05/06 FY07/08 FY09/10 FY11/12 FY13/14 FY15/16 *Investment for Cisco Gold Partner Certification

8 Lifecycle of the Provista Solution Consult Provista find the route to the best solution design is consultation and not dictation. Design Many years of experience to ensure the right design for the customers needs. Implement Using engineers with the highest accreditations & experience. Manage 24/7 NOC monitoring that is checking all vital aspects of the solution and providing a proactive service Optimise Tweaking and tailoring solution to ensure it runs at maximum efficiency Round again Continually revolving around the cycle

9 Solutions Data Centre : Store & Compute UCS Blade Server UCS Rack Server Nimble Storage Data Centre Switch IaaS / BaaS Enterprise Network: LAN,WAN, WLAN Router Layer 2 Layer 3 Switch Switch WLAN Cloud Networking Security: Firewalls, VPN, IPS, Content Firewall VPN / Encryption Inspection Content Cloud Security UC : Voice, Video & Collaboration IP Voice Call Center UC Apps Video Conf. HCS & VaaS

10 Hybrid IT Voice &Video Collaboratio nas a Service Networking as a Service Security as a Service Data Centre as a Service Monitor & Manage as a Service

11 Professional Services Technical Consultancy Planning & Scoping Project Management Training & Support Installation & Commissioni ng Pre-Build & Testing Facilities

12 Operational Services (Pro-Care) Helpdesk Remote Monitoring & Management Virtual Engineering Software & Application Support On-Site Engineering & Part Logistics Contract & Service Delivery Management

13 Support Service Hardware Network Support Service Pro-Care Parts or Onsite Support - 24x7x4-8x5x4-8x5xNBD Provista Helpdesk Support (No Call Handlers) Cisco, Avaya and other leading solutions supported Cisco Software Support Services (SWSS) Provista & Cisco 3 rd Line TAC Provista Remote Service Packages (Monitoring + Engineering) Provista Service Delivery Manager

14 Provista Cloud Monitoring Pre Service Audit & Health Check 24/7 System up-time monitoring Critical network monitoring Critical service monitoring System utilisation monitoring System up time and utilisation trending SYSLOG monitoring Event log tracking and reporting Automatic service reactivation Access to Provista portal to view network in real time Reports on network uptime and performance Telephone, SMS and alerts customizable to your requirements Lite - Free with Support Contracts

15 Cloud Engineering Fault triage and alerting Offload basic network tasks from highly skilled internal resource Faster resolution to problems using our experience and support escalation structure Configuration - Moves, Adds, Changes & Deletions (MACD) Access to Provista skilled engineers for technical assistance and advice Provista and Customer secure portal remote access to your systems Fault management and escalation to technology manufacturers including Cisco Software and patch monitoring Automatic configured backup and restore Backup monitoring

16 Cloud Service Levels Service Level Service Entitlement Is our entry service & entitles you to 24x7/365 days a year remote monitoring and can be supplemented with remote engineering service credits Entitled to 24x7/365 remote monitoring with 9-5 Mon Fri remote engineering. Entitled to 24x7/365 remote monitoring with 9-5 Mon Sun remote engineering. Entitled to 24x7/365 days a year remote monitoring and engineering.

17 Provista Partnerships

18 Highest Accredited Independent Cisco Partner in North UK

19 Cisco Engineering Accreditations» CCIE - 4 Accreditations» CCDP - 3 Accreditations» CCNP - 17 Accreditations» CCDA - 4 Accreditations» CCNA - 36 Accreditations» CSE - 4 Accreditations Certification Report_August 16_Customer.pdf

20 Avaya Partnership» Provista regarded by Avaya as their leading Scottish Data Partner.» Awarded Oct 2016 Avaya Partner in Customer Excellence» Break through solutions at North Ayrshire Council (Awarded UK Enterprise Project of the Year 2015) & West Lothian Council.» WLAN 9100 solution 1 st in Europe, Avaya WLAN solutions expert.» Avaya edge Sapphire Partner & Data Expert enabling Avaya Co- Delivery PASS Support Services Certifications Achieved APSS - 5 accreditations APDS - 4 accreditations ACSS 2 accreditations ACIS 2 accreditations CSAT & ISAT & Complete

21 Customer Satisfaction Provista-Cisco Customer Satisfaction Results Score / Score / Score / Score / Score 4.85/ Score 4.81/5 *4.53 min

22 Recent Awards Cyber Essentials Certification Scottish Top Employers for Working Families Awards finalist LBEA Best Business (11-50) Category Finalist 2016 Living Wage Accreditation Avaya Partner in Customer Excellence Cisco Gold Partner LBEA Customer Service Excellence award LBEA Best Small Business Finalist Scottish Top Employers for Working Families Awards Best Small Employer - Finalist Scottish Business Pledge

23 Provista Customers Growing Customer Base Variety across Commercial & Public Sector organisations Cisco solutions across all architectures High value services & ongoing life cycle engagement Many customers established with Provista & loyal for many years Supporting operations throughout UK and International operations Offering Traditional & Cloud / As a Service Hybrid Solutions

24 Customer Feedback Provista always deliver on promises made to customers, something that is rarely seen with other organisations. Plus their technical Knowledge is second to none Malcolm Hollinshead Keep doing what you are doing and we will be happy Graham Watt, Communications Data Analysis

25 Customers

26 Aggreko UPS (Power) - Largest company in its sector - Global customer base - 5 year relationship with Provista. Provista deployed multiple IPT solutions across Europe and Asia. New manufacturing complex south of Loch Lomond LAN, WAN, WLAN & IPT. Recently awarded UK & Europe support contract. Currently evaluating REM.

27 Repsol Sinopec Canadian Oil Company Provista awarded contract to replace Siemens & Mitel PBX with Cisco IPT based solution across 5 Assets e.g. Buchan, Montrose etc. Survey, Installation & de-comm. Offshore Eng & Remote Eng. Doc Process, H&S Req s Training & Support

28 North Ayrshire Council Provista awarded contract to replace aging LAN & WLAN infrastructure using Avaya Technology. Contract award for up to five years of PSN Complaint Infrastructure. Design & Deploy 12,000+ LAN Switch ports across Council & Education Sites Design & Deploy 1,000+ WLAN Access Points in Education Sites Upgrade of Firewalls & Routing across Council & Educations sites Survey, Installation & de-comm & Install in all Council & Education sites. Ongoing Management & Support of Solution Training & Support

29 West Lothian Council 5 year Avaya Hardware & Software Support Contract Managed warranty replacement service 24x7 Remote Monitoring Contract Core & access LAN, WLAN refresh and upgrades Upgrades in corporate and education estate sites Provision of Engineering consultancy Regular technology workshop updates Regular support contract review meetings PSN Compliant Solutions

30 Moray Council Upgraded Core Avaya Network deploying Avaya Fabric Solution - VSP8200 & VSP4800 Constancy & Design of Solution & Supply of Avaya HW / SW Project Management & Operational Services Delivered Within 12 months upgraded Server Aggregation Switches with latest VSP7200 & 40Gig Backbone based on Avaya Fabric Completed ahead of time & under budget Ongoing Support & Service of Avaya Infrastructure

31 Summary Award winning professional services company recognised for delivering Cisco solutions. Portfolio of offerings including Cloud and As a Service Solutions. Highly qualified and experienced specialists We guarantee successful delivery of Quality projects, within Budget and to the agreed Timescales. Innovative Operational Support Services.

32 Thank you info@provista-uk.com