Syed Omer S. Maricar Riyadh, Kingdom of Saudi Arabia Mobile:

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1 Syed Omer S. Maricar Riyadh, Kingdom of Saudi Arabia Mobile: IT & Network Infrastructure Manager - Senior Network System Engineer Accomplished IT Professional with demonstrated success implementing strategic IT initiatives that improve business functionality with positive impacts on the bottom line. Skilled IT Manager with proven ability to lead and motivate teams to maximize productivity. Technology savvy, self starter, adept at moving into new environments and extrapolate from existing experience to quickly adapt to new technology fluently. Possess first-rate communications and collaboration skills to lead and work in concert with diverse groups effectively. QUALIFICATION HIGHLIGHTS Information Technology IT strategy Development Network Engineering System Administration Project Management Operations Management Technical Analysis Migrations / Updates Systems Integration Academic Qualifications: Additional Certifications: M.C.A (Master of Computer Application) B. Sc (Bachelor of Computer Science) Microsoft Certified System Engineer (MCSE) Microsoft Certified System Administrator (MCSA) Microsoft Certified Exchange System Administrator Microsoft Certified Professional (MCP) - ID: PROFESSIONAL EXPERIENCE Al Mashrik Company, Riyadh, K.S.A. ( ) One of the leading construction & contracting companies in Saudi Arabia. Group IT & Network Infrastructure Manager July 2010 to TILL Held multifaceted responsibilities for the operation and administration of the company s internal networks, servers, s, In house software s and network security systems. 1 P a g e

2 Design, install, configure and administer network infrastructure that supported staff of more than 300 personnel. Designs, develops and implements data networks which serve the business needs of Al- Mashrik, its departments, and information systems. Responsible for ensuring highly available movement of data through the networks that comprise the enterprise network system. Provides highly skilled technical assistance in network planning, engineering, and architecture. Develops technical standards, identifies and evaluates new products, and provides resolution for network problems. Identifies and diagnoses complex problems and factors affecting network performance. Provides integrated team support and maintenance of network hardware and software. Established new IT policies, which defined acceptable use of IT assets within the company. Analyze and design new servers and storage systems. Implement TCP/IP core networking services using Windows 2003, DHCP, WINS and DNS. Support remote locations with Net Access Internet VPN. Configuration and set-up of all new server systems required either internally for the company s activities or for external projects. Configure and administrating Active Directory, Group Policy, file server, printer server and Symantec Endpoint Protection for the domain users. Firewall administration and overall internal network security. Administration of servers (predominantly MS Exchange 2003) for company-wide and for management of handling systems for clients across many domains. Installed and administrating Anti-Spam and anti-virus systems and the setting of new Anti-Spam policies using Symantec mail security. Manage and Administrating Citrix server and to provide access to the employees from remote location for accessing the accounting software with minimal user rights. Developed and maintained disaster recovery plan. Developed and controlled IT security policy and manage Backup of 1 Terabyte of data. Manage the IT department include staff appraisals, disciplining, pay reviews, IT hardware, software, maintenance procurement and career development. Maintain and develop the company website. Work with senior management to propose, agree and deliver IT service to defined Service Level Agreements. Interfaces with vendors to identify and purchase hardware and software. 2 P a g e

3 Studies vendor products to determine those which best meet company needs and assists in presentation of information to management result in purchase and installation of hardware, software, and modem equipment. Manage 2 Network Technicians, 1 Hardware technician, 1 Graphic designer and 1 Application Developer. Provides guidance and direction for less experienced Network Engineers. Suggesting and providing IT solutions to business and management problems. Evaluates new products/technologies to determine impact on existing system configurations. Evaluates and identifies opportunities for network performance and functionality improvements Responsible for the provision of IT infrastructure services including desktop applications, Local and Wide area networks, IT security and telecommunications. Dream Soft Information Technology Company, Riyadh, K.S.A. ( One of the largest IT solution providers in Abu Dhabi, United Arab Emirates & Riyadh, K.S.A. Regional IT Manager January 2009 to June 2010 Directs all aspects of information technology systems within an organization, including computer software, hardware, networking facilities and security systems. To consistently improve IT infrastructure, includes developing and maintaining policies and procedures, ensuring projects are completed within budget guidelines and maintaining best practices for an organization's infrastructure. Working with many departments within an organization, these professionals ensure business information is secure and accessible so business operations run efficiently. To oversee and manage all technical employees related to infrastructure, and work closely with top executives of an organization to suggest initiatives that may improve business infrastructure and report progress. Provides implementation and technology review and Network Infrastructure team. Provide vision, leadership, and rapid deployment oversight to ensure the company's technology keeps pace with evolving market and business demands. Provide strategic and tactical planning, development, evaluation, and coordination of the infrastructure systems for the business. Manage enterprise infrastructure development and support to budget, schedule, scope, and quality guidelines for the following areas: Data Storage, Data Center, Operations Support, Network and Telecom and other areas. 3 P a g e

4 Manage service provider relationships including ensuring SLAs are met, billing, issue escalation, vendor selection, negotiation, prioritization, and ongoing coordination. Manage relationships with service and equipment providers Hands-On management of infrastructure staff including their development and performance Responsible of all the work quality and insure that quality by checking himself and also delegating a proper quality system through staff. Reporting to higher level management by providing weekly and monthly reports Reporting techniques and skills. Extensive troubleshooting and diagnosis for network/server related issues and systems mentioned above and ability to recommend effective, cost conscious solutions. Establishing standards, processes, and policies for corporate wide infrastructure and operations. Delta Medical Establishment, Abu Dhabi, U.A.E. ( ) (AL MANARA - GROUP OF PHARMACIES & IBN SINA MEDICAL CENTRE) One of the largest Pharmaceutical groups and Medical chains distributors in United Arab Emirates. Senior Network Administrator & System Engineer April 2005 to Dec 2008 Focus in configuring, implementing, and supporting technologies that sustain the overall health and security of the network, the servers and the LAN/WAN infrastructure of the organization. Installing, Configuring, Administering Windows 2000 & 2003 Server. Installing, Configuring, Administering Windows 2000, XP Professional for Clients. Connecting those client systems in Domain. Installing configuring and maintaining DHCP, DNS, and WINS services. Configuring and maintaining sites and replication between them. Implementing and administrating the Active directory services. Configuring and Implementing security policies for Network users from local and remote locations as per the requirements. Configuring the ISDN, ADSL connection to access the branch offices through Terminal services. Installing, configuring and administrating Exchange Installing and configuring Printers / Network Printer HP, Cannon, Epson, IBM and TVS. Network Infrastructure end-to-end planning, Design, Execution and Maintenance. 4 P a g e

5 Creating global, domain local group and applying the security permission for the Network users. Installation and Configuration of Routing and Remote Access Server (RRAS), Virtual Private Networks (VPN) for Server and Clients. Setup and administration of Proxy Server for Dial-up and leased (ISDN) connections using PPP and TCP/IP protocols. Deploying Antivirus program for network users, and frequently updates the Virus Definitions and make networks free from any type of virus attacks. Creating and Managing a scheduled Back Up and restoring the files in a particular manner. Installing and Configuring Small Business Server (SBS) With ISA Server for the branch Offices, and Trouble Shooting thru Terminal Service client from the Head office. Installing, Configuring and Monitoring CCTV Security Camera to all the Branch outlets and Monitoring and Scheduling the Backup from Head office thru VPN. Installing, Configuring three accounting Packages in 3 different Servers and configure to corresponding Clients computers to maintain less network Traffic and Load Balancing and configuring the scheduled incremental Backup in 3 Different Locations. Allow remote users to access the Server from remote location thru Terminal Service Client. Maintaining file and print servers with applying service packs and patches as and when required to make sure that systems are free from any errors Administering a Windows NT/2000, Office 2000 Network and supporting its users. Trouble shoots with PC Hardware, Start up, Networking problems. Computer Express LLC, Abu Dhabi, U.A.E. One of the IT distributors, dealing their clients with software s, hardware and Networking in Abu Dhabi, United Arab Emirates. System Engineer Jan 2005 to April 2005 Collaborate with Network Engineering and Systems Administrator groups on architect, managing and troubleshooting of advanced systems/network issues. Develop/maintain advanced understanding of network components and systems architecture concepts. Develop basic to advanced understanding of customer systems using technology. Implementing and administrating the active directory services. 5 P a g e

6 Administering a Windows NT/2000, Office 2000 Network and supporting its users. Trouble shoot with PC hardware, start up, networking problems. Formatting, Loading Operating System and Software Installations. Managing , anti-spam and virus protection Providing training and technical support for users with varying levels of IT knowledge and competence. Creating local and global domain and applying trust relationship. Configuring group and system policies for all types of users to access resources on the servers or across the network. Documented the installation, troubleshooting and recovery process of the servers and Various tools of different accounts. Analyzing and resolving faults, ranging from a major system crash to a forgotten password. Consult and advise customers as they build application systems based on technology TECHNICAL EXPERTISE Operating Systems: Windows 9X & ME, Windows 2000, XP, Vista & 7.0 Professional, Windows 2000, 2003 & 2008 standard and enterprise server. Software: Exchange Server 2000, 2003 & 2007, Outlook 2003 & 2007, Windows Terminal Server 2000, 2003 & 2008, Windows Small Business server 2008, Citrix Client & Server 4.0, ISA server 2000, SQL Server 2000, CC Proxy, PC Anywhere, MS Office suite, Acronis Backup & Recovery, Symantec backup solution, Team Viewer, Symantec Enterprise Solutions & endpoint, Norton utilities, Kaspersky ( KOSS), AVG, Mcafee Enterprise solutions, Hamachi, FTP and Alnet. Hardware: Networks/Protocols: Cisco Linksys Routers, Switches, Hubs, Astaro, Sonic wall & Netasq Firewall, Laptops & Workstations & Servers, Giga NIC, Maxtor Backup Device, CCTV Cameras, Standalone & PC based DVR s, modems, memory, printers, plotters and other peripherals. LAN/WAN, Active Directory Services (ADS), DNS, WINS, DHCP, TCP/IP, NETBEUI, POP3, SMTP, VPN, IPSEC, Policy based routing, RRAS, TELNET, FTP, NAT. 6 P a g e

7 PERSONAL DETAILS Passport Number: E Visa Status: Valid K.S.A Employment Visa. Sex: Male. Marital Status: Married with 2 Kids. Nationality: Indian. Date of Birth: March 27, Driving License: Valid driving license from U.A.E, K.S.A and India. Languages Known: English & Tamil. REFERENCE References available upon request. 7 P a g e