SYSTEM ADMINISTRATOR JOB DESCRIPTION

Transcription

1 Department: IT Reports To: IT Director Classification: Exempt Salary Grade: 9 ($43, $62,899.20) Summary Under the direction of the IT Director, this position will ensure quality and responsive services through ongoing technical design, planning, implementation, preventative maintenance, assessment, proactive monitoring, and the highest level of performance tuning and recovery procedures. The System Administrator will ensure that County s technology investments generate the highest value. They will provide technical guidance and support in concert with the direction and leadership of the IT Director and other designated Managers. The System Administrator will ensure adherence to best practices and proven methodologies to promote continuous information operations and the integration of new value-added technical services and technology. The System Administrator is responsible for a mission critical service requiring stability, reliability, and performance optimization. The individual in this position must have the ability to apply intermediate level of subject matter knowledge to solve a variety of common business issues; exercise independent judgment within defined practices and procedures to determine appropriate action; and apply technical knowledge to operate and administer infrastructure or software platforms and user groups of moderate through advanced complexity. This individual must also possess knowledge of the Information Technology Infrastructure Library (ITIL) reference model and ISO/IEC standards. Essential Job Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Must have ability to form and build good working relationships with co-workers, supervisor, and the general public. 2. Keeps current with trends and developments related to essential job competencies. 3. Responsible for daily operation and administration of domain controllers, file servers, DNS servers, DHCP servers, proxy servers, servers, print servers, and all other application servers. 4. Assist with configuration, testing and implementation of new server applications. 5. Apply appropriate patches, service packs, application software and updates to the servers. 6. Support IIS, DNS, WINS, DHCP services. 7. Administer server policies and provide user account administration and security. 8. Create and implement log-on scripts and group policies. 9. Implement file share access for departmental folders and home directories. 10. Monitor and report server infrastructure capacity and performance. Page 1 of 5

2 11. Maintain desktop management application (MS SCCM). 12. Enterprise Server Infrastructure Daily Operation, Administration and Maintenance. 13. Assist in server hardware troubleshooting and maintenance support. 14. Support storage area network (SAN), RAID and server hardware technologies. 15. Maintain and support a comprehensive backup strategy 16. Application Packaging for the Microsoft platform. 17. Scripting for application installations. 18. Work with MSI, MST, and AppV packaging toolsets including Admin Studio. 19. Build, install and configure servers for our Virtual and Physical systems 20. Administration of Hyper-V, VMware vsphere client, vcenter Server, VMware Configuration Manager and VMware Operations Manager. 21. Virtual Networking (Distributed Virtual Switches, VM Kernel Ports) and TCP/IP networking, DNS, DHCP and LDAP. 22. Customizing guest operating system on Virtual Machines. 23. System Administration-Managing Users, Groups, Roles and Access Permissions. 24. Managing Tasks, Events and Alarms, Managing Application stack runs on VMWare, Windows /IIS Webservers, Linux/Unix. 25. Install, configure and manage Microsoft server operating systems (physical and virtual). 26. Manage and maintain Microsoft Active Directory and group policies. 27. Use of security best practice to secure Microsoft, Linux and storage systems in compliance with company standards. 28. Image development and testing. 29. Baseline applications packaging and insertion to image deployment. 30. Management of Operating System and Drivers. 31. Client Operating System Maintenance. 32. Active Directory support and maintenance. 33. Printer support (Windows Front End Printing). 34. Exchange and Office 365 Administration and database management. 35. SharePoint Administration, site and database management. 36. Implementation and management of NetScaler Load balancing. 37. Developing and maintaining XenApp, XenDesktop. 38. User Profile Services management. Page 2 of 5

3 39. Managing networking protocols. 40. Responsible for data restores and maintenance of backup storage records. 41. Assist with Disaster Recovery and Business Continuity planning and implementation efforts. 42. Maintain comprehensive system and network documentation for management reporting and status evaluation. 43. Other related duties as assigned. Competencies 1. Problem Solving/Analysis. 2. Technical Capacity. 3. Communication Proficiency. 4. Time Management. 5. Ethical Conduct. 6. Initiative. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.. Position Type and Expected Hours of Work This is a full-time position. Days and hours of work are determined by the IT Director depending upon the needs of the IT Department. Some nights and weekends may be required. Travel Travel is primarily locally during the business day. Page 3 of 5

4 Required Education and Experience Bachelor s degree in Information Technology, Business, or other technology discipline, or a combination of education and experience that will enable performance of the full scope of the position. Certifications in the following areas or ability to obtain within the first year of hire: MCSE CCNA CCE MCDBA MCPD Minimum of 5 years progressively responsible roles supporting systems in a medium-scale, multi-user, multi-application, multi-server Enterprise environment. Strong Experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user and server / web related applications). System Administration experience with Microsoft 2008 R2 & Microsoft 2012 R2 servers (physical & virtual), networking (LAN, WAN, WLAN), and Application Packaging (PowerShell or other scripting tool) is required. Experience and knowledge with packaging technologies (MSI, MST, AppV, and Flexera AdminStudio). Strong experience in scripting for installations. Knowledge and experience with SCCM 2012, Citrix XenApp, XenDesktop, Cisco switches, NEC Phone Systems, Microsoft 365, Exchange, Enterprise Wi-Fi Systems, Automation Tools, Backup Solutions, Enterprise Monitoring Solutions, Project Management, Disaster Recovery, CSC, NIST, UNIX, SQL, AD, GPO, DNS, WINS, DHCP, TCP/IP, SANS, NAS, RAID is required for the position. Preferred Education and Experience Experience in a city, county, state, or federal government environment preferred. Experience with business Information Technology applications (e.g. GIS, EMR, EHR, HR, and Finance) preferred. Additional Eligibility Requirements Able to complete a thorough employment and/or criminal history check. Final candidates will be required to provide official proof of college degree and certified transcripts (not required for all positions). Safety Sensitive Requirements This position is not considered to be a safety sensitive position Page 4 of 5

5 AAP/EEO Statement This position is at-will, and either Crook County or the employee may terminate the relationship at any time with or without cause. Crook County is an equal opportunity employer Other Duties Signatures Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. The employee signature below constitutes employee s understanding of the requirements, essential functions and duties of the position. Employee Print Name: Employee Signature: Supervisor/HR Signature: Page 5 of 5