Rethink the Network It is more than just transport
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1 Rethink the Network It is more than just transport Christian Buhrow
2 Founded in 2007 in Seattle (USA) ; well-funded, rapidly emerging market leader Global leadership in wire data analysis and IT Operations Analytics (ITOA) Disruptive platform that enables greater operational intelligence Monitoring over 1M systems and trillions of transactions daily Technology Partnerships Industry Recognition
3 Financial Services Retail & E-Commerce Healthcare Manufacturing & Technology Industries Technology Media & Entertainment Telco/Providers Travel Education Government
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5 Everything Transacts On The Network It's a rich, underutilized source of real-time business, security, application, network, and operations data. Business Data Security Data Client Data Application Data Network Data IoT Data User Experience Data Infrastructure Data
6 The ExtraHop Platform Unlocks the insights flowing through your network in real-time Business Data Security Data Client Data Application Data Network Data IoT Data User Experience Data Wire data Infrastructure Data
7 Every team in our IT organization uses the ExtraHop system. It s our single pane of glass. John Hluboky VP of Technical Operations, Practice Fusion
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11 Agent You can instrument some of your applications to see how they are running Log Aggregation Additionally, systems can individually self report on their performance. Wire Data However, with wire data we can see all the interactions within the ecosystem With wire data from ExtraHop, you don't have to wait for the event to happen, get written into the log file system, and then analyzed. You see the traffic as it's hitting the wire, not when it's hitting the end-points We still use log files, but in a very limited way. Mike Sheward Principal Security Architect, Accolade
12 Gartner: #Wiredata is the most critical source for availability and performance management. Vivek Bhalla Research Director Gartner
13 It s never been possible until now. *Source: Gartner, "Use Data- and Analytics-Centric Processes With a Focus on Wire Data to Future-Proof Availability and Performance Management," Vivek Bhalla and Will Cappelli, March 10, 2016 Wire data radically rethought and used in new ways...will prove to be the most critical source of data for availability and performance management over the next five years.* - Gartner Research Note
14 Discover the Entire Picture Gain a comprehensive, global, and real-time view of everything transacting on the wire. Explore Every Interaction Get the granular, indexed, and searchable details of every wire-data transaction. Trace Down the Details Drill down to, or begin with, the individual metrics, users, or packets.
15 Get Answers Fast: Correlated, Cross-Tier Visibility ExtraHop Clients Network Tier Web Tier Web Services App Tier Shared Services Database Tier Storage Tier Which users and client types are affected? What are users doing on the network? How well are applications using the network? How well is the network delivering applications? Which servers are slow? What are the error messages? Which web services are broken? Which applications are affected? What is baseline performance? What is the impact of this code update in production? Is authentication set up correctly on all systems? Is there a DNS misconfiguration? Which queries are running slow? Which methods are used? How does this schema change affect performance? What are file access times? Which users are accessing sensitive files?
16 It s Never Been This Visible
17 See the Whole Story Full Transaction Visibility User Experience W3C Timing, Load Time, Platform. Application Launches, Load Time, Users. Server Client/Server Activity, Process Time, URIs. Database Transactions, Errors, Queries. Broad and deep visibility East West Traffic L2 L7 Real-time Storage Read/Write, Transaction, Files. Network L2-L4, Latency, Flow Records.
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19 A Definitive Data Source That Provides Insights From Unstructured Packets To Structured Wire Data Extracting real-time insight All L2-L7 from all communication and on data the streams network Application Data Business Data Availability Data Security Data Performance Metrics Capacity Data POST Content AJAX Data Section Sub-Section Page Title Session Cookie Proxied IP Address Product ID Customer ID Shopping Cart ID Cart Items Cart Values Discounts Order ID HTTP status codes Application errors Connection resets Heartbeats SSL certificate validity Synthetic pingers SNMP traps Command and Control Shadow IT (SaaS, cloud) Network traversal Unauthorized outbound connections & protocols Storage/DB access Blacklisted traffic Brute force attacks Caching Behavior Compression Behavior Base HTML Load Time Round Trip Time Client Request Time Server Reply Time Server Send Time Throughput Transactions Dropped packets Application stalls Application slowdowns Geolocation/ IP mapping Storage Access (reads/writes) Error Message Abandoned? Authentication errors Surreptitious tunneling Total Time Taken SSL Offload
20 ExtraHop is Next Gen Visibility Discover the Entire Picture Explore Every Interaction Trace Down the Details ExtraHop plays a critical role in supporting our community s digital experience by helping us proactively spot performance problems before they impact our users. The new workflow enabled by 6.0 gets us the last mile in record time, surfacing issues and getting us to the specific packets tied to that problem in a matter of seconds. George Beech Site Reliability Engineer, Stack Overflow
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22 It s Never Been This Comprehensive Extensible and Open Merge wire data, machine data, agent data, and synthetic data, allowing you to send your data from ExtraHop to many of the industry's most popular data stores, querying tools, and analytics platforms. Make data driven decisions
23 Core Infrastructure Active Directory
24 Core Infrastructure DNS
25 Network Capacity Planning and Monitoring Justify Network Expansion Opportunities
26 Network Troubleshoot and Drill To Raw PCAP
27 Storage Track and Visualize Performance Justify Storage Expansion Opportunities
28 Storage Audit and Compliance
29 Data Center Migration Automated Discovery and Classification All systems both server and client and physical or virtual Classified and Grouped
30 Data Center Migration Dependency Mapping and Visualization Network traffic clearly shows hidden dependencies Powerful Data Export Capabilities Allow You to Visualize Data YOUR Way
31 Citrix A Constant Sore Spot
32 Why ExtraHop for Your Citrix Environment? Premier Partner that has made extensive investments in the Citrix Platform
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35 Health Care Real-Time Medical Informatics By proving increasing meaningful use of e- prescriptions as well EMR and clinical applications, the hospital network stands to gain millions of dollars in incentives through the Affordable Care Act. The ExtraHop Health Care Edition is a time-saving and cost-effective method for tracking e-prescription orders by doctor, facility, and drug type. BENEFIT The hospital network can now has a non-invasive, simple, and rapid means to help ensure patient safety, protect against fraud or abuse, while understanding long-term ordering patterns.
36 The ExtraHop Platform Simple. Elegant. Scalable. Unlock Control Insights
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39 A special flag is added to ExtraHop alerts to indicate a ServiceNow incident and allow for customization The ExtraHop alert trigger uses Open Data Stream to submit the incident ticket through the ServiceNow REST API Examples of alerts include error rates for HTTP, DNS, database, and storage Workflows can be automated within ServiceNow to prioritize and speed up resolution
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