Revera Vault provides large scale, highly, durable, object based storage infrastructure designed for mission-critical and primary data.

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1 Homeland Business Cloud Homeland Business Cloud provides key information technology solutions designed to help run your business, releasing you from technology decisions in order to focus on what s important. Homeland Business Cloud services drive increased productivity and collaboration whilst reducing resource and capital overheads, and for start-ups especially - time to market. Homeland Business Cloud provides the following services: Revera Apollo offers a New Zealand sovereign, Microsoft Azure-enabled cloud platform. Services offered include key infrastructure-as-a-service compute roles, and platform-as-a-service website and database roles, with supporting virtual networks and backup services. o Standalone VMs o Virtual Machine Role o Web Site Role o SQL Server Database Service Revera c-stack provides businesses with cloud delivered workplace productivity services: o Connect - enterprise class features powered by Microsoft Exchange 2013; o Connect+ - enhances the Connect service by offering the addition of mailbox archiving; o Communicate - increase s workers ability to connect and interact by providing Microsoft Lync 2013 s intuitive presence, instant messaging, and PC based audio/video calling and online meeting capabilities; o Cache provides workers easy access to work files and corporate shares from anywhere, with one click file sharing, and instant synchronisation across multiple devices and back to secure storage in a Revera Homeland data centre for protection and retention; o Collaborate delivers the powerful collaboration and social features of Microsoft SharePoint 2013 Revera Vault provides large scale, highly, durable, object based storage infrastructure designed for mission-critical and primary data. All services are managed via CloudCreator which provides an interface for client management and service provisioning where: o The Reseller can setup and manage customers and subscribe them to services; o Provision and manage services for the customer and their users or allow customers to self-provision service elements. One two factor authentication user access token (RSA soft or SMS based tokens) for portal access is included. Additional users requiring access to the portal will require additional two factor authentication user access tokens, charged per user. Internet connectivity to Homeland Business Cloud services is included with the service and is via a shared internet partition. Additional connectivity options include Spark Essentials, GWS or a direct WAN connection. v2.40 Commercial In Confidence 1

2 CloudCreator Access SKU Service Unit RRP Description Portal Access SMS Token per user per month $6.99 One access token is required per user for access to the CloudCreator management portal Portal Access Soft Token per user per month $8.99 One access token is required per user for access to the CloudCreator management portal v2.40 Commercial In Confidence 2

3 Revera Apollo Services Revera Apollo offers a New Zealand sovereign, Microsoft Azure-enabled cloud platform. Services offered include key infrastructure-as-a-service compute roles, and platform-as-a-service website and database roles, with supporting virtual networks and backup services. Apollo enables tenants to architect and build the next generation of cloud aware applications that deliver business value via feature rich, highly available and scalable platform services. Apollo Services are available out of Revera s Takanini (PRT) Tier 3 data centre and are accessed via the CloudCreator management portal. Standalone VM The Standalone VM lets you create IaaS virtual machines in the cloud that can be scaled up and down in instance size. This role is ideal for traditional infrastructure as a service standalone compute or applications that are static in nature. The Standalone VM includes two series of VM role instance types, the CPU optimised series (A series instance type) for workloads where CPU is the defining performance characteristic and the Memory optimised series (D series instance type) for workloads where memory is the defining performance characteristic. A Standalone VM can be provisioned via quick create or a gallery method which offers additional configuration options at build time. Each Standalone VM is provisioned with a default minimum compute instance size and associated OS disk. At any time after provisioning, a standalone VM that is powered off can have a number of configuration items changed. Hypervisor and Windows Server operating system licensing is included within the service price. Operating system premium support agreements are the responsibility of the customer. Initial available OS Templates - Windows 2008R2, Windows 2012R2, Ubuntu 14. OS disk size is based on the template deployed. Disk Management - Data disks can be added or removed. New disks are added with a default size that can be modified later. All disks including the OS disk can be expanded to a new size, however these disks cannot be decreased in size. Data disks can be detached from a running VM. v2.40 Commercial In Confidence 3

4 Virtual Networks - Each virtual machine is added to a tenant defined virtual network at provisioning time which includes a reserved dynamically assigned IP address. Additional virtual networks can be attached and existing virtual networks detached. DVD - A virtual DVD can be added from Revera s defined list or provided ISO s. Standalone VM s that are powered off via the Tenant UI or API will not be charged with the exception of the storage component for the instance which is charged per GB of Storage provisioned. Standalone VM - CPU Optimised SKU Service Unit RRP Standalone VM A0 (0.75vGB, 1 Core) per instance per hour $0.03/hr $22.32/month Standalone VM A1 (1.75vGB, 1 Core) per instance per hour $0.09/hr $66.96/month Standalone VM A2 (3.5vGB, 2 Core) per instance per hour $0.18/hr $133.92/month Standalone VM A3 (7vGB, 4 Core) per instance per hour $0.35/hr $260.40/month Standalone VM A4 (14vGB, 8 Core) per instance per hour $0.69/hr $513.36/month Standalone VM A5 (14vGB, 2 Core) per instance per hour $0.67/hr $498.48/month Standalone VM A6 (28vGB, 4 Core) per instance per hour $1.34/hr $996.96/month Standalone VM A7 (56vGB, 8 Core) per instance per hour $2.68/hr $1,993.92/month Standalone VM - Memory Optimised Standalone VM D1 (3.5vGB, 1 Core) per instance per hour $0.17/hr $126.48/month Standalone VM D2 (7vGB, 2 Core) per instance per hour $0.33/hr $245.52/month Standalone VM D3 (14vGB, 4 Core) per instance per hour $0.65/hr $483.60/month Standalone VM D4 (28vGB, 8 Core) per instance per hour $1.29/hr $959.76/month Standalone VM D14 (112vGB, 16 Core) per instance per hour $5.10/hr $3,794.40/month v2.40 Commercial In Confidence 4

5 VM Roles VM Roles provides a platform as a service compute role that can be scaled up and down by Virtual Machine Size & additionally scaled in and out to multiple instances. The VM Role can utilise advanced template engine combined with a customisable deployment wizard. Hypervisor and VM guest Windows Server operating system licensing is included within the service price. Key advantages of this service include; Scale up and out instances within a role Automated application deployment inside the virtual machines contained with the role Versioning of the VM Role with application updating capabilities The VM role includes two series of VM role instance types, the CPU optimised series (A series instance type) for workloads where CPU is the defining performance characteristic and the memory optimised series (D series instance type) for workloads where memory is the defining performance characteristic. A VM role can be provisioned via quick create or a gallery method which offers additional configuration options at build time. A VM role is provisioned as a specified role which includes the ability to select the series and instance size as well as properties that define instance count. The number of instances and the VM size can be modified at any time after provisioning a VM role. It should be noted that due to the inherent advantages and scalable nature of VM Roles a tenant is able to execute a number administrative operations that could result in an individual instance going offline or being deleted without warning, so special consideration should applied to your application architecture. Examples of this are : When a new instance size is set at the VM role level, all instances are automatically shut down and reconfigured to the new instance size. One VM instance within a VM role is not shut down until the other VM instance members for the role have powered back on. When a reduced number of instances is selected under a VM role, a non-definable instance is automatically removed, this has been observed as last VM instance provisioned is first to be removed. To guarantee you can selectively scale down the number of instances you can delete a specific instance at the instance level which will update the corresponding value at the VM role level. VM role configurable settings post provisioning include: Operating System Disk - a VM role operating system disk can be updated once provisioned. v2.40 Commercial In Confidence 5

6 IP Address Allocation - Instances within a role can receive reserved static IP address from the allocated network subnet for the role, which preserves when a VM instance is rebooted or powered off. Additionally a dynamic address can be used where the address of a VM instance can change at boot time within the allocated network subnet. This operation has no impact on the power state of a VM as it s a reservation. Note: The Apollo platform handles the static reservation and assignment of addresses, no changes should be directly made in the network adapter configuration within the VM instance. Logical Network - The virtual network for VM instances can be set. Updating this setting does not take effect on existing VM instances within a role and only applies to new instances deployed after the setting is changed. Password - The initial local administration password for each VM instance can be set. Updating this setting does not take effect on existing VM instances within a role and only applies to new instances deployed after the setting is changed. Virtual Machine Name Pattern - provides an automatic naming convention to the guest OS for each VM instance. Updating this setting does not take effect on existing VM instances within a role and only applies to new instances deployed after the setting is changed. Workgroup - changes the workgroup for each VM instance deployed under the role within the guest OS. Updating this setting does not take effect on existing VM instances within a role and only applies to new instances deployed after the setting is changed. Time Zone - changes the time zone for each VM instance deployed under the role within the guest OS. Updating this setting does not take effect on existing VM instances within a role and only applies to new instances deployed after the setting is changed. Instant Counts - the initial, minimum and maximum instance counts can be set. Any new maximum or minimum instance count settings made must not conflict with instance counts already provisioned or the operation will fail. Setting a lower instance count after a VM role is provisioned does not have any impact. Warning setting a lower maximum instance count that currently provisioned can result in a non-definable VM instance being removed from the role. For each VM role instance a number of instance specific actions can be taken; Connect - You can connect to each VM instance by a choice of console or to the desktop. The console is available to connect to an instance via a host RDP proxy which allows a tenant to manage an instance without direct network connectivity. Desktop offers guest network access via RDP assuming the tenant has access from the machine administering the Apollo console. State - A tenant can perform a number of actions including pause, restart, shut down and stop a VM instance within a role. v2.40 Commercial In Confidence 6

7 Delete - If a tenant has stopped or shutdown a VM instance within a role that instance can be deleted. This will also result in the VM role instance count being reduced. Configure - If a tenant has stopped or shutdown a VM instance within a role that instance can have a number of configuration settings changed independent of other virtual machine instances within a role. Size - Virtual machine series and size is changed independent of other VM instances within the role. Note: If a tenant at any time changes the virtual machine series and size at the VM role level, all instances will be set to the new series and size regardless of if a VM instance has had an independent change to its series and size. Disk Management - Data disks can be added or removed from an individual VM instance. New disks are added with a default size that can be modified later. All disks including the OS disk can be expanded to a new size, however these disks cannot be decreased in size. Note: disks can be detached from a running instance. Network - Virtual networks can be added or removed from a VM instance. DVD - A virtual DVD can be added from Revera s defined list or provided ISO s. VM role instances that are powered off via the Tenant UI or API will not be charged with the exception of the storage component for the instance which is charged per GB of storage provisioned. v2.40 Commercial In Confidence 7

8 VM Role - CPU Optimised SKU Service Unit RRP VM Role A0 (0.75vGB, 1 Core) per instance per hour $0.03/hr $22.32/month VM Role A1 (1.75vGB, 1 Core) per instance per hour $0.09/hr $66.96/month VM Role A2 (3.5vGB, 2 Core) per instance per hour $0.18/hr $133.92/month VM Role A3 (7vGB, 4 Core) per instance per hour $0.35/hr $260.40/month VM Role A4 (14vGB, 8 Core) per instance per hour $0.69/hr $513.36/month VM Role A5 (14vGB, 2 Core) per instance per hour $0.67/hr $498.48/month VM Role A6 (28vGB, 4 Core) per instance per hour $1.34/hr $996.96/month VM Role A7 (56vGB, 8 Core) per instance per hour $2.68/hr $1,993.92/month VM Role - Memory Optimised VM Role D1 (3.5vGB, 1 Core) per instance per hour $0.17/hr $126.48/month VM Role D2 (7vGB, 2 Core) per instance per hour $0.33/hr $245.52/month VM Role D3 (14vGB, 4 Core) per instance per hour $0.65/hr $483.60/month VM Role D4 (28vGB, 8 Core) per instance per hour $1.29/hr $959.76/month VM Role D14 (112vGB, 16 Core) per instance per hour $5.10/hr $3,794.40/month v2.40 Commercial In Confidence 8

9 Website Roles The Website Role provides a platform as a service offering where tenants can provision web application instances without the usual pre requisite of installing operating systems and configuring web hosting software. This service helps provide a high-density, scalable shared web hosting platform for ASP.NET, PHP, and Node.js web applications. It includes a customizable web application gallery of popular open source web applications and integration with source control systems for custom-developed websites and applications. The service is offered in 3 modes, Intro Shared, Basic Shared and Reserved. Each mode offers different performance characteristics, resources and price points and a tenant can switch between the modes using the Tenant UI or Tenant API. As the service is designed for scale out, no data should be stored on each web instance and no backup options for the service exist apart from the tenants own deployment method. Where persistent storage of data is required a database or cloud storage service should be used. A new service can be provisioned using quick and custom create methods which offer a fast way to provision a blank project for a tenant s own deployment of web application code or from a gallery of web applications that offer pre-defined starting points like CMS and Blog engines. Once provisioned a number of management options are available to a tenant for example: A website can be configured with a customer specific DNS name or use the default subdomain on the Apollo web domain. Custom SSL certificates can be uploaded and bound to a website. Additionally when configured with SSL a website will have virtual IP addresses. For deployment a tenant can utilise source repositories, published profiles or FTP access. Using a linked resource function a tenant can select to connect an Apollo DBaaS instance to their website for true enterprise scalability. A tenant can scale from one to multiple instances depending on the mode set for the website and the platform will automatically balance load across the instances. Intro Shared & Shared Mode - When a tenant puts a website into shared mode, it is added to the shared cluster of virtual machines across all other shared website tenants on the Apollo platform in that region. The number of instances selected in either mode does not directly correspond to number of hosts the web application will reside on however by default this service is highly available and websites will automatically be moved to available hosts during maintenance or component failure. v2.40 Commercial In Confidence 9

10 Reserved Mode - When a tenant puts a website into reserved mode and selects a size, a dedicated tenant virtual machine based on the size is reserved to host that tenants websites, all other reserved websites of the same size are put onto this virtual machine. This mode will also become the default provisioning target for any new websites created by the tenant, however this can be changed per website by changing the mode after provisioning. If a tenant increases the scale of a reserved website to more than one instance a corresponding number of virtual machines are reserved for the tenant and all websites provisioned of that reserved website are scaled in instance size. Unless a tenant selects more than 1 instance in reserved mode there is no high availability across hosts and therefore during maintenance or component failure a tenant should expect a website outage. SKU Service Unit RRP Description Website Intro Shared No charge No charge Provides a free plan to host a tenant s websites on a shared platform. This plan is designed to allow tenants to utilise the Apollo website offering including deploying real web applications that can later be changed to a more suitable mode. A free plan includes; 5 websites 2 instances per website 20 GB of storage per tenant 125 MB memory per instance 50 MB of inbound bytes per tenant per day (website traffic will be redirected to a parking page after limit exceeded) 50 MB of outbound bytes per tenant per day (website traffic will be redirected to a parking page after limit exceeded) v2.40 Commercial In Confidence 10

11 Website Basic Shared per website instance per month Website Reserved Small Plan per small plan instance per month $30.45 Provides a shared plan to host a tenant s websites on a shared platform. This plan is designed for clients to deploy web applications in non-performance sensitive environments. A shared plan includes; Unlimited websites 5 instances per website 20GB of storage per tenant 250 MB memory per website instance 512 MB of inbound bytes per website instance per day (additional bytes chargeable) 512 MB of outbound bytes per website instance per day (additional bytes chargeable) $ Provides a dedicated small plan to host a tenant s website instances of that same size. This plan is ideal for production web applications where performance must be guaranteed. As a tenant can provision as many websites as wanted on a reserved small plan, they must manage resource contention. A minimum of 2 instances is recommended to ensure web site availability during maintenance or component failure. A small plan includes; Unlimited sites (1 recommended) Dedicated resource per instance; 2vGB memory, 1vCPU Maximum 4 load balanced instances per website 100GB of storage per tenant 1024 MB of inbound bytes per instance per day (additional bytes chargeable) 1024 MB of outbound bytes per instance per day (additional bytes chargeable) Tenant defined custom domains Tenant provided SSL certificates v2.40 Commercial In Confidence 11

12 Website - Reserved Medium Plan per medium plan instance per month $ Provides a dedicated medium plan to host a tenant s website instances of that same size. This plan is ideal for production web applications where performance must be guaranteed. As a tenant can provision as many websites as wanted on a reserved medium plan, they must manage resource contention. A minimum of 2 instances is recommended to ensure web site availability during maintenance or component failure. A medium plan includes; Unlimited websites (4 max recommended) Dedicated resource per instance; 4vGB memory, 2vCPU Maximum 4 load balanced instances per website 100GB of storage per tenant 1024 MB of inbound bytes per instance per day (additional bytes chargeable) 1024 MB of outbound bytes per instance per day (additional bytes chargeable) Tenant defined custom domains Tenant provided SSL certificates Website - Reserved Large Plan per large plan instance per month $ Provides a dedicated large plan to host a tenant s website instances of that same size. This plan is ideal for production web applications where performance must be guaranteed. As a tenant can provision as many websites as wanted on a reserved large plan, they must manage resource contention. A minimum of 2 instances is recommended to ensure web site availability during maintenance or component failure. A large plan includes; Unlimited websites (8 max recommended) Dedicated resource per instance; 8vGB memory, 4vCPU v2.40 Commercial In Confidence 12

13 Maximum 4 load balanced instances per website 100GB of storage per tenant 1024 MB of inbound bytes per instance per day (additional bytes chargeable) 1024 MB of outbound bytes per instance per day (additional bytes chargeable) Tenant defined custom domains Tenant provided SSL certificates Additional Website Transfer Bytes per GB per month $5.00 Charge per GB of web traffic transferred to and from websites which exceed the total inbound or outbound bytes included with the shared and reserved plans. v2.40 Commercial In Confidence 13

14 SQL Server Database Service The Apollo SQL Server Database service provides a Microsoft SQL Server relational database-as-a-service offering that allows a tenant to stand up a highly available Microsoft SQL 2014 always on SQL Database in seconds without having to manage virtual machines or SQL server. Once a database is provisioned a tenant becomes the only DB owner and is provided a connection string for connecting to the database with SQL management studio or a tool of the tenant s choice. This role is ideal for providing database services for website role workloads. And can be utilised by adding a link resource to an Apollo website. The service includes the protection of the database. Backups of a tenants databases will be performed once per day and retained in geographically resilient manner for 30 days. Restores of a tenant database can be performed via Service Request. The database is provisioned with a default size which can be expanded by the tenant after provisioning. Windows, SQL Licencing and SQL platform management is included in the service price. Management of the customer s database is the customer s responsibility. SKU Service Unit RRP Description SQL Server Database Per database per month $88.20 o 512MB of vgb per database o 1GB database storage included in price o SQL 2014 always on high availability o Database protection included SQL Server Database Add-on Per 5GB add-on per month $20.00 Add-on offering additional database resources including 5GB of storage and database protection per unit. A 30GB maximum of add-ons can be configured per tenant. v2.40 Commercial In Confidence 14

15 Disk Storage Apollo disk storage is high performance elastic block storage for VM instances. Disk size can be increased and additional data disks can be added or deleted. SKU Service Unit RRP Description Apollo Standard Storage per GB per month $0.30 Additional storage for VM s. Charged per GB provisioned. Networks Extend your company's existing network to Apollo via Direct Access where the customer utilises a WAN connection to the Apollo data centre or over the internet. Internet access to Standalone VMs and VM Roles is included in the service price and is via a shared partition. A minimum of one Apollo Virtual Network is required per tenant for consumption of Apollo services, where an Apollo Virtual Network represents an isolated routable subnet or security zone. SKU Service Unit RRP Description Apollo Virtual Network per virtual network per month $10.00 Provides a routable subnet within a single security zone Apollo IPSec VPN per VPN per month $5.00 A site to site VPN is used to securely connect an Apollo virtual network to a network external to Apollo Apollo Load Balancing Rule per rule per month $5.00 Apollo provides network load balancing across Apollo Standalone VMs or VM role instances. This can be leveraged in application architectures for performance or resilience purposes where network load balancing is charged per rule configured. Available load balancing methods include Round-Robin and Least Connection Member and Persistence options include Source Address, Hash, and Universal. Network Access Charges Apollo Direct Access - 10Mb/s per connection per month No Charge Provides 10Mbps access to Apollo from where the customer s WAN terminates at the selected Apollo datacentre. Excludes customer s WAN connection to data centre. v2.40 Commercial In Confidence 15

16 Apollo Direct Access - 25Mb/s per connection per month $70.00 Provides 25Mbps access to Apollo from where the customer s WAN terminates at the selected Apollo datacentre. Excludes customer s WAN connection to data centre Apollo Direct Access - 50Mb/s per connection per month $ Provides 50Mbps access to Apollo from where the customer s WAN terminates at the selected Apollo datacentre. Excludes customer s WAN connection to data centre Apollo Direct Access - 100Mb/s per connection per month $ Provides 100Mbps access to Apollo from where the customer s WAN terminates at the selected Apollo datacentre. Excludes customer s WAN connection to data centre Apollo Direct Access - 250Mb/s per connection per month $ Provides 250Mbps access to Apollo from where the customer s WAN terminates at the selected Apollo datacentre. Excludes customer s WAN connection to data centre Apollo Direct Access - 500Mb/s per connection per month $ Provides 500Mbps access to Apollo from where the customer s WAN terminates at the selected Apollo datacentre. Excludes customer s WAN connection to data centre Apollo Direct Access - 750Mb/s per connection per month $ Provides 750Mbps access to Apollo from where the customer s WAN terminates at the selected Apollo datacentre. Excludes customer s WAN connection to data centre Apollo Direct Access - 1Gb/s per connection per month $ Provides 1Gbps access to Apollo from where the customer s WAN terminates at the selected Apollo datacentre. Excludes customer s WAN connection to data centre Apollo Direct Access - 2Gb/s per connection per month $1, Provides 2Gbps access to Apollo from where the customer s WAN terminates at the selected Apollo datacentre. Excludes customer s WAN connection to data centre Apollo Direct Access - 5Gb/s per connection per month $2, Provides 5Gbps access to Apollo from where the customer s WAN terminates at the selected Apollo datacentre. Excludes customer s WAN connection to data centre Apollo Direct Access - 10Gb/s per connection per month $3, Provides 10Gbps access to Apollo from where the customer s WAN terminates at the selected Apollo datacentre. Excludes customer s WAN connection to data centre. Additional Network Charges Public IP Address per public IP per month $8.75 Charged per Public IP address. A public IP address is required for Internet facing Apollo Services. v2.40 Commercial In Confidence 16

17 Backups Apollo backups offer 2 levels of protection for Apollo Standalone VMs: VM Level Agent Based Apollo VM level backups for Standalone VMs are opt-in on a per instance basis and are selected via the CloudCreator portal. Instances not selected for backup may be lost in the case of an unexpected catastrophic event that required a system restore from backup. Restores of VM level backups are requested via a service request. Apollo VM Level backups are crash consistent backups, if application aware backups are required, Agent Based backups should be used. In the case where a customer chooses to opt-out of an existing provisioned backup for an instance, the customer will be charged for 30 days for that backup. After 30 days the backup is then deleted. Agent Based backups for Standalone VMs provide file or application aware backups and extended retention (up to 7 years). Agent Based backups are requested via service request and require guest level network access and guest admin account. Agent Based backups require the purchase of both Backup Management ( ) and Backup Charge ( ). SKU Service Unit RRP Description Apollo VM Level Backups per GB protected per month $0.30 Charged per GB protected. All daily backups are retained in geographically resilient manner for 30 days. Agent Based Backups Backup Management - per server Backup Charge per GB protected Recovery of a VM level protected instance is via a redirect restore. Per server per month $31.00 Monthly charge per server for Backup and restore operations and any number of available Backup/restore agents. Per GB protected per month $0.50 Bundled backup charge per GB protected per month. Includes; v2.40 Commercial In Confidence 17

18 Backup charge per GB protected Backup storage Long term retention on Vault storage v2.40 Commercial In Confidence 18

19 Apollo Service Levels Standalone VM - Availability Parameter Description Definition Availability of Standalone VMs over a rolling 3 months. Applicability During hours of Agreed Service Time. Service Level 99.95% Calculation Hours of Agreed Service Time less Downtime Availability = Hours of Agreed Service Time x100 Measurement Monthly averaged over a rolling 3 month period Frequency Exclusions Any non-availability caused by an event not under the direct and reasonable control of Revera (e.g. a Microsoft software bug, Client initiated operations). VM Role Instance - Availability Parameter Description Definition Availability of VM role instances over a rolling 3 months. Applicability During hours of Agreed Service Time. Service Level 99.95% Calculation Hours of Agreed Service Time less Downtime Availability = Hours of Agreed Service Time x100 Measurement Monthly averaged over a rolling 3 month period Frequency Exclusions Any non-availability caused by an event not under the direct and reasonable control of Revera (e.g. a Microsoft software bug, Client initiated operations). v2.40 Commercial In Confidence 19

20 Website Role - Availability Parameter Description Definition Website Role available to the customer Applicability During hours of Agreed Service Time. Service Level Intro Shared: NA Free Basic Shared: 99.95% Reserved Single Instance: NA No SLA Reserved Multi Instance: 99.95% Measurement Monthly averaged over a rolling 3 month period Frequency Exclusions Any non-availability caused by an event not under the direct and reasonable control of Revera (e.g. a Microsoft software bug, Client initiated operations). SQL Server Database Role - Availability Parameter Description Definition SQL Server Database Role available to the customer Applicability During hours of Agreed Service Time. Service Level 99.95% Calculation Hours of Agreed Service Time less Downtime Availability = Hours of Agreed Service Time x100 Measurement Monthly averaged over a rolling 3 month period Frequency Exclusions Any non-availability caused by an event not under the direct and reasonable control of Revera (e.g. a Microsoft software bug, Client initiated operations). v2.40 Commercial In Confidence 20

21 Apollo VM Level Backup - Success Parameter Description Definition Success of VM Image backups Applicability During hours of Agreed Service Time. Service Level 96% Calculation (Total number of Backups - number of failed Backups) / Total number of Backups Measurement Daily and reported Monthly Frequency Exclusions Anything reasonably outside of Revera s control. v2.40 Commercial In Confidence 21

22 Revera c-stack Services Revera c-stack is a suite of cloud delivered workplace productivity services primed for instant access and activation. Underpinned by Revera s Homeland IaaS platform and Microsoft s National Cloud Program, c-stack productivity services scale up and down and click into place with existing platforms and applications to write the next chapter on how workers communicate, collaborate and produce. The following c-stack services are available; o Connect - Enterprise class with Microsoft Exchange 2013 o Connect+ - Enhances the Connect service by offering the addition of mailbox archiving o Communicate - Communicate with Microsoft Lync 2013 o Cache - Cloud based file access, sync and sharing c-stack all services are delivered by highly resilient systems that help to ensure high levels of service. c-stack offers dual and single data centre options on selected services. The dual data centre site option provides additional redundancy as services are provided out of both of Revera s Auckland and Wellington data centres providing increased service continuity. Dual site services provide Availability, Recovery Point Objective (RPO) and Recovery Time Objective (RTO) SLAs in the event of a disaster. Single site services provide an Availability SLA only. The Connect, Connect+, Communicate and C2 Bundles unit price are dependent on the CAL and client licences supplied by the customer. For more information on portability of Microsoft licenses and Microsoft License Mobility for Software Assurance the customer should contact their LAR or Revera. SKU Service Unit Unit Price Description Connect a a Connect per mailbox per month Dual - $12.51 Single - $9.17 The c-stack Connect service provides enterprise class features powered by Microsoft Exchange 2013, delivering workers rich and familiar access to , calendar, contacts, and tasks across a broad range of devices, increasing mobility and enabling productivity. Each mailbox includes 2GB of storage. Additional storage can be provisioned in increments of 1GB up to a maximum of 20GB. v2.40 Commercial In Confidence 22

23 b b Connect (Special Price) per mailbox per month Dual - $9.98 Single - $6.24 Connect SPLA per mailbox per month Dual - $16.25 Single - $12.91 Additional service add-on options include; Connect+ - mailbox archiving and compliance Public Folders signatures Additional mailbox storage This unit price applies if the customer is able to supply the appropriate Microsoft Exchange Client Access Licenses (CALs) and Microsoft Outlook licencing. Please note that Microsoft Outlook is not a requirement to utilise the Connect service as Outlook Web Access and ActiveSync access is still provided. The discounted unit price applies if the Connect user also consumes Communicate or Voice for Skype for Business. The unit price applies if the customer is unable to supply the appropriate Microsoft Exchange Client Access Licenses (CALs) but can provide licencing for Microsoft Outlook (if required) Connect SPLA (Special Price) per mailbox per month Dual - $11.40 Single - $9.98 The discounted unit price applies if the Connect user also consumes Communicate SPLA or Voice for Skype for Business SPLA c c Connect SPLA Plus per mailbox per month Dual - $19.33 Single - $15.98 The unit price applies if the customer is unable to license the user for Microsoft Outlook (if required) regardless of whether Microsoft Exchange Client Access Licenses have been supplied or not Connect SPLA Plus (Special Price) per mailbox per month Dual - $14.49 Single - $13.07 The discounted unit price applies if the Connect user also consumes Communicate or Voice for Skype for Business and the customer is unable to license the user for Microsoft Outlook (if required) regardless of whether Microsoft Exchange Client Access Licenses have been supplied or not. v2.40 Commercial In Confidence 23

24 Connect Public Folder per organisation per month Dual - $16.25 Single - $12.91 Public folder mailbox can be assigned per customer which includes 2GB base storage. Additional storage can be provisioned in increments of 1GB up to a maximum of 50GB Connect Storage (mailbox/public folder) per GB per month Dual - $1.74 Single - $1.09 Provides additional Connect or Connect public folder storage in 1GB increments up to a maximum of 20GB for Connect and 50GB for a Connect public folder. 2GB of base storage is included with each Connect mailbox and Connect public folders Signatures Setup/Change per request $ One off charge for setup or changes to the design of a customer s signature Signatures per mailbox per month $0.65 Signatures is an add-on for the Connect service and allows a customer to add user contact details, company disclaimers and logos to user s. Configuration of signatures are done by the customer via a supplied template editor b b Connect+ Connect+ per mailbox per month Dual - $2.42 Single - $2.42 Connect+ SPLA per mailbox per month Dual - $5.02 Single - $5.02 Connect+ enhances the Connect service by offering the addition of mailbox archiving to help manage lifecycle. Each mailbox includes 2GB of storage. Additional storage can be provisioned in increments of 1GB up to a maximum of 20GB. This unit price applies if the customer is able to supply the required Microsoft Exchange Enterprise CAL s. This unit price applies if the customer is unable to supply the required Microsoft Exchange Enterprise CAL s Connect+ Storage (Archive) per GB per month Dual - $0.74 Single - $0.74 Provides additional archive storage in 1GB increments up to a maximum of 20GB. 2GB of archive storage is included with Connect+. v2.40 Commercial In Confidence 24

25 10.1.4a a b b Communicate Communicate per user per month Dual - $13.67 Single - $10.35 Communicate SPLA per user per month Dual - $21.90 Single - $18.57 c-stack Communicate increase s workers ability to connect and interact by providing Microsoft Lync 2013 s intuitive presence, instant messaging, and PC based audio/video calling and online meeting capabilities. Microsoft Lync client is required to utilise the Communicate service. This unit price applies if the customer is able to license the user with the required Lync Client Access Licenses (CALs). Unit price if the customer is unable to license the user with the required Lync Server Client Access Licenses (CALs). Cache Cache User per user per month Banded (based on user numbers) Cache provides users easy access to work files and corporate shares from anywhere, with one click file sharing, and instant synchronisation across multiple devices and back to secure storage in a Revera Homeland data centre for protection and retention. Includes 50GB of organisational storage. Additional storage can be provisioned in increments of 100GB. The Cache price per user is dependent on the number of users consuming the service. Cache Banded Pricing Users Price 0-10 $ $ $ $4.95 v2.40 Commercial In Confidence 25

26 Cache Storage per 100GB per month $20.00 Provides additional Cache storage across the organisation in 100GB bundles. 50GB of storage per organisation is included with Cache. AD Sync Service AD Sync Server per instance per month $73.20 c-stack supports Active Directory account synchronisation, enabling same signon using the same user account and password as is used in the customer onpremises Active Directory environment. Active Directory username & password synchronisation is performed using c- Stack ADSync, where an ADSync server is located on the same network as the customer domain controllers are hosted. The c-stack ADSync server requires a customer managed AD service account (known only to the customer) to secure, encrypt and synchronise the required user account information to the Revera c-stack environment. Encryption is used for all AD sync network communication between the onsite ADSync server and the Revera c-stack hosting environment. The ADSync service can be installed on a physical or virtual server running the Windows operating system. If the customer network is extended into the Revera data centre an ADSync virtual server can be provisioned from a template. For more information of c-stack ADSync refer to the c-stack operating procedures or contact Revera. v2.40 Commercial In Confidence 26

27 c-stack Service Levels c-stack - Availability Parameter Description Definition Availability of c-stack services over a rolling 3 months. Applicability During hours of Agreed Service Time. Service Level 99.9% Calculation Hours of Agreed Service Time less Downtime Availability = Hours of Agreed Service Time x100 Measurement Frequency Monthly averaged over a rolling 3 month period Exclusions Any non-availability caused by an event not under the direct and reasonable control of Revera c-stack RTO Parameter Definition Applicability Service Level Description The Return to Operation (RTO) for c-stack Services defines the amount of time to restore the service at the secondary data centre if the primary data centre is incapacitated. During hours of Agreed Service Time. c-stack Connect c-stack Connect+ c-stack Communicate c-stack Collaborate c-stack Cache - 1 hour - 3 hours - 3 hours - 6 hours - 1 hour Calculation From the time the Incident is logged into the Revera Service Desk application to the time the service is available again to the customer. Measurement Frequency Per incident Exclusions - Service Level only applies to dual site c-stack services v2.40 Commercial In Confidence 27

28 - Any non-availability caused by an event not under the direct and reasonable control of Revera c-stack RPO Parameter Definition Applicability Service Level Calculation Description The Recovery Point Objective (RPO) for c-stack Services defines the maximum amount of data that will be lost for that in the event of a DR incident. During hours of Agreed Service Time. c-stack Connect c-stack Connect+ c-stack Communicate c-stack Collaborate c-stack Cache - 30 minutes - 30 minutes - 30 minutes - 1 hours - 30 minutes Copy time delta between the primary and secondary data centres. Measurement Frequency Per incident Exclusions - Service Level only applies to dual site c-stack services - Any non-availability caused by an event not under the direct and reasonable control of Revera. v2.40 Commercial In Confidence 28

29 Revera Vault Vault provides large scale, highly, durable, object based storage infrastructure designed for mission-critical and primary data. The service is designed for % data durability which is obtained through regular, systematic data integrity checks and the service is built to be automatically self-healing. Vault provides the ability to store large volumes of data while removing barriers around file system size and performance. Services are accessed via https utilizing an Amazon S3 compatible API. Vault connectivity is via a shared internet connection and ingress/egress rates may vary during peak times. SKU Service Unit RRP Description Vault Standard per GB per month $0.06 Vault Standard redundantly stores data in multiple data centres and is designed to sustain the loss of data in a geographic region. Vault is charged per GB consumed with no additional charges for ingress/egress of data. v2.40 Commercial In Confidence 29

30 Vault Service Levels Vault - Availability Parameter Description Definition The Vault S3 interface is available and responsive to the public Vault URL. Applicability During the hours of Agreed Service Time Service Level 99.9% Calculation Hours of Agreed Service Time less Downtime Availability = x100 Hours of Agreed Service Time Measurement Frequency Monthly averaged over a rolling 3 month period Exclusions The Service Level does not apply to any unavailability, suspension or termination of Vault, or any other Vault performance issues: (i) caused by factors outside of Revera s reasonable control, including any force majeure event or Internet access or related problems beyond the demarcation point of Vault; (ii) That result from any actions or inactions of the client or any third party. (iii) that result from the client s equipment, software or other technology and/or third party equipment, software or other technology (other than third party equipment within Revera s direct control); v2.40 Commercial In Confidence 30

31 Homeland Business Cloud Service Credits If Service Levels fall below the required level the Service Level Credits due to the Customer will 10% of the monthly fee for the service the Service level was failed for. If Service Level Failures exceed two times the acceptable failure level then the Service Level Credits due to the Customer will be doubled to 20% of the monthly fee for the service the Service level was failed for. Service Level Credits due shall never exceed 20% of the monthly fee for Services. The Customer will within 20 days of the date of receipt of the Service Level Default occurring, submit a written claim stating the Service Level that was defaulted and Revera will within 10 days, determine if Service Level Credits are due. If Service Level Credits are due, Revera will deduct the total Service Level Credits from the Fee due in the next monthly invoice. No Service Level Credits will be payable for Service Level Defaults occurring within the first 60 days from the commencement of the provision of the relevant Service. v2.40 Commercial In Confidence 31

32 Appendix A - Microsoft Licensing TERMS AND CONDITIONS REGARDING USE OF MICROSOFT SOFTWARE This Document concerns your use of Microsoft software, which includes computer software provided to you by Revera LIMITED as described below and may include associated media, printed materials, and online or electronic documentation (individually and collectively SOFTWARE PRODUCTS ). Revera LIMITED does not own the SOFTWARE PRODUCTS and the use thereof is subject to certain rights and limitations of which Revera LIMITED needs to inform you. Your right to use the SOFTWARE PRODUCTS is subject to your agreement with Revera LIMITED and to your understanding of, compliance with and consent to the following terms and conditions which Revera LIMITED does not have authority to vary, alter or amend. 1. DEFINITIONS. Client Software means software that allows a Device to access or utilize the services or functionality by the Server Software. Device means each of a computer, workstation, terminal, handheld PC, pager, telephone, personal digital assistant, smart phone or electronic device. Server Software means software that provides services or functionality on a computer acting as a server. Redistribution Software means the software described in Paragraph 4 ( Use of Redistribution Software ) below. 2. OWNERSHIP OF SOFTWARE PRODUCTS. The SOFTWARE PRODUCTS are licensed to Revera LIMITED from an affiliate of the Microsoft Corporation ( Microsoft"). All title and intellectual property rights in and to the SOFTWARE PRODUCTS (and the constituent elements thereof, including but not limited to any images, photographs, animations, video, audio, music, text and applets incorporated into the SOFTWARE PRODUCTS) are owned by Microsoft or its suppliers. The SOFTWARE PRODUCTS are protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. Your possession, access, or use of the SOFTWARE PRODUCTS does not transfer any ownership of the SOFTWARE PRODUCTS or any intellectual property rights to you. 3. USE OF CLIENT SOFTWARE. You may use the Client Software installed on your Devices by Revera LIMITED only in accordance with the instructions, and only in connection with the services, provided to you by Revera LIMITED. 4. USE OF REDISTRIBUTION SOFTWARE. In connection with the services provided to you by Revera LIMITED, you may have access to certain sample, redistributable and/or software development ( SDK ) software code and tools (individually and collectively Redistribution and Software ). YOU MAY NOT USE, MODIFY, COPY, AND/OR DISTRIBUTE AND REDISTRIBUTION SOFTWARE UNLESS YOU EXPRESSLY AGREE TO AND COMPLY WITH CERTAIN ADDITIONAL TERMS CONTAINED IN THE SERVICES PROVIDER USE RIGHTS ( SPUR ) APPLICABLE TO Revera LIMITED, WHICH TERMS MUST BE PROVIDED TO YOU BY Revera LIMITED. Microsoft does not permit you to use any Redistribution Software unless you expressly agree to and comply with such additional terms, as provided to you by Revera LIMITED. 5. COPIES. You may not make any copies of the SOFTWARE PRODUCTS; provided, however, that you may (a) make (1) copy of Client Software on your device as expressly authorised by Revera LIMITED; and (b) you may make copies of certain Redistribution Software in accordance with Paragraph 4 (Use of Redistribution Software). You must erase or destroy all such Client Software and/or Redistribution Software upon notice from Revera LIMITED or upon transfer of your Device to another person or entity, whichever first occurs. You may not copy any printed materials accompanying the SOFTWARE PRODUCTS. v2.40 Commercial In Confidence 32