Online ordering and tracking

Transcription

1 Online ordering and tracking Ordering Layer 2 You can place an order for the following Layer 2 products or services via OO&T: Baseband Broadband Bulk Orders Voice Network Relocation/Removal Copper Service Lead-In edmr Backhaul Copper Site Investigation Layer 2 Handover Links High Speed Network Service Next Generation Access Tolls Unbundled Bitstream Access Backhaul Network Extension Temporary disconnection of overhead service lead-in Green pipe installation Common ordering information Unbundled Partial Circuits Versioning Version Number Date Page number(s) Changes 1 9/12/ /9/17 34,36 to 37, 40 to 41 & 45 to 47 Updated for 100G Handover links and Upgrades

2 Table of Contents 1 BASEBAND About Baseband Manage an abandoned intact line Business rules Before you order Order Baseband The ordering process Steps Baseband Connection example Next steps Baseband Connection orders 15 2 BROADBAND About Broadband Bulk Broadband orders Manage an abandoned intact line Business rules Before you order Order Broadband The ordering process Steps Broadband New Connection form example Next steps 26 3 BULK ORDERS OVERVIEW Overview Business rules When to order Exception to BAU Baseband Transfer for a single end user (Managed Provisioning) Navigating the Bulk Order screens Bulk Order screen fields Umbrella Order screen fields Individual Orders screen fields Order a Bulk Order Update or cancel a Bulk Order 31 4 EDMR BACKHAUL About edmr Backhaul Business rules Before you order Order edmr Backhaul 32 2 Online ordering and tracking May 2017

3 4.4.1 The ordering process 32 5 HANDOVER LINKS About Handover Links Before you order Complete a UBS ATM Handover Links form Order Handover Links The ordering process UFB Handover link upgrade Feasibility Steps for UFB handover link upgrade feasiblity UFB handover link upgrade Steps Handover Links New Connection example Next steps Handover link mapping New mapping for a UFB Handover link New mapping for an Ethernet Handover link Steps Request Details section Work Bookings section General Comments section NGA re-mapping connections and HOL upgrades Remapping for a UFB Handover link Steps 46 6 HIGH SPEED NETWORK SERVICES About High Speed Network Services Last step fibre build Before you order Order HSNS The ordering process Steps Data New Connection example Next steps 57 7 NEXT GENERATION ACCESS About Next Generation Access Business rules Before you order Last step fibre build/inside boundary trenching Business rules Order last step fibre build via OOT Order NGA The ordering process Steps NGA New Connection example 63 3 Online ordering and tracking May 2017

4 7.6 Next steps Interim Fibre (NGA) Abandonment Process 65 8 TOLLS About Tolls Before you order Order Tolls The ordering process Steps Tolls Add Non Coded Access form example 67 9 UNBUNDLED BITSTREAM ACCESS BACKHAUL About Unbundled Bitstream Access Backhaul Before you order Order UBA Backhaul The ordering process UNBUNDLED PARTIAL CIRCUIT About Unbundled Partial Circuit Order UPC The ordering process Steps UPC New Connection example Next steps VOICE About Voice Manage an abandoned intact line Business rules Relinquish Voice with Broadband Residential transition orders Business transition orders Before you order The ordering process Order voice - single line requests, Toll-free and PSD orders Voice New Connection example Interpret the PSD order results Order voice - single/multiple lines NETWORK RELOCATION/REMOVAL COPPER SERVICE LEAD-IN About Network Relocation/Removal Business rules Order Network Relocation Customer details Existing service details Service details Online ordering and tracking May 2017

5 12.4 Next steps Order Statuses Network Relocation/Removal Billing Spot codes we will use to bill you: Assistance and Contact Numbers Provisioning escalation matrix for Network Relocation Contacts for each stage NETWORK RELOCATION/REMOVAL COPPER SERVICE LEAD-IN About Network Relocation/Removal Business rules Order Network Relocation Customer details Existing service details Service details Next Steps Order Statuses Network Relocation/Removal Billing Spot codes we will use to bill you: Assistance and Contact Numbers Provisioning escalation matrix for Network Relocation Contacts for each stage COPPER SERVICE LEAD-IN About Copper Service Lead-Ins Business rules Order Copper Service Lead-In Customer details Existing service details Next steps Assistance and contact numbers Provisioning escalation matrix for Copper Service Lead-In Billing COPPER SITE INVESTIGATION LAYER Copper Site Investigation (also known as Network Availability Investigation) involves a site visit (scheduled truck roll) for a service technician to inspect a defined site between the property boundaries to the demarcation ETP Business rules Order Copper Site Investigation Customer details Existing service details Service details Next steps Online ordering and tracking May 2017

6 16 NETWORK EXTENSION About Network Extension Business Rules Opt in process Order Network Extension Next Steps Network Extension Billing Billing TEMPORARY DISCONNECTION OF OVERHEAD SERVICE LEAD IN About this service Business rules Order temporary disconnect Customer details Existing service details Service details Next steps Assistance and contact numbers Provisioning Billing GREEN PIPE 20MM To provision 20mm green pipe into an existing open trench at a defined premise to deliver a fibre or copper lead-in Business rules Order 20 mm green pipe Customer details Existing service details Service details Before you order Order Broadband The ordering process Steps Broadband New Connection form example Next steps COMMON ORDERING INFORMATION Address verification fields Simple option fields Detailed option fields Common order fields Common order fields example VERIFICATION S COMMON ORDER S Online ordering and tracking May 2017

7 1 Baseband 1.1 About Baseband Baseband allows you to provide your voice service over a copper connection. The following Baseband products can be ordered through OO&T: Baseband Copper Baseband IP MANAGE AN ABANDONED INTACT LINE In the case where there is an abandoned intact line at your end user s premises, follow the Abandonment Process, found on the Resources and Support tab 1.2 Business rules The following business rules apply to Baseband orders: Baseband IP requires a shared handover in each region. Baseband Copper requires colocation in the local exchange. Baseband and Broadband services over the same copper pair must be owned by the same provider. Only one Voice service is allowed per copper pair. Only one Broadband service is allowed per copper pair. If you require Local Number Portability (LNP) you must follow the LNP process in the Pre order Checks 1.3 Before you order You may need to complete one or more of the following before you place an order for Baseband: Search for open service orders. If you submit an order against an address or line which already has an order in progress it will be rejected. Run a Layer 2 Prequalification to check service availability in the following scenarios - connecting Baseband, transitioning an existing Baseband connection from another service provider, and when an end user moves address. You can also submit bulk orders for prequal. See Order Bulk Baseband Prequalifications. Check for an intact line in the following scenarios - connecting Baseband, and when an end user moves address. When ordering a New Connection or Move Address and the automated prequalification for the address shows ONT present please order a fibre connection. However, if your customer requires a Baseband connection for a specific reason please add a comment in the order. You can also, if required: View service company schedules in Preorder Checks 7 Online ordering and tracking May 2017

8 Reserve a line number 1.4 Order Baseband THE ORDERING PROCESS Baseband follows the standard process for ordering a Layer 2 product. You can view the process here: Order Layer 2 product process map. Adobe Acrobat Document STEPS Complete the following steps to create and submit a Baseband order: 1. Ensure you have received a positive prequalification result if required. 2. Start on the Layer 2 Dashboard, click the Order Entry menu and select Baseband Orders. 3. Use the following table to determine which type of order to select: IF... THEN... A new Baseband connection A new Baseband connection with UBA Select Baseband Connection. You will need to use a Broadband Connection order. Follow the Broadband ordering instructions. Connecting Baseband to an existing line (transfer) Select Baseband Connection. Connecting Baseband to an existing line (transfer) and disconnecting the existing UBA Select Baseband Connection. Connecting Baseband to an existing line (transfer) with new UBA You will need to use a Broadband Connection order. Follow the Broadband ordering instructions. Transitioning an existing Baseband connection from another provider and disconnecting the existing UBA Select Baseband Connection. Transitioning an existing Baseband connection with new UBA from another provider You will need to use a Broadband Connection order. Follow the Broadband ordering instructions. 8 Online ordering and tracking May 2017

9 Transitioning an existing Baseband connection with existing UBA from another provider You will need to use a Broadband Transition order. Follow the Broadband ordering instructions. The end user is moving address Select Baseband Move Address. Changing a Tie Pair for Baseband Copper only Select Baseband Copper Tie Pair Change. Changing SIP details for Baseband IP only Select Baseband IP Service Change. Disconnecting Baseband Select Baseband Disconnection. 4. Complete the Address Verification screen, if required. 5. Complete the Service Provider Details, Customer Details and Contact Details sections. 6. Complete the following sections of the order. Not all sections or fields will display for all order types: Bulk Order section Complete this section for the following scenarios if the order is part of a bulk order - a new connection, transfer (disconnecting existing UBA), transfer (with existing UBA), transition (disconnecting existing UBA): Associate to Bulk Order Yes if this order is to be associated with a Bulk Order, otherwise select No. Bulk Order Umbrella ID The identifier for the Bulk Order Umbrella this order is associated to, e.g Baseband Options section Complete this section for the following scenarios - a new connection, transfer, transition and move address: Baseband Varient Baseband Copper Baseband IP HDP Tie Pair The HDP Tie Pair in the following format: Lxxx-xx-xxx. 9 Online ordering and tracking May 2017

10 Baseband Telephone Number The existing 8 digit Baseband telephone number, this must start with 3, 4, 6, 7 or 9, e.g Directory number SIP Domain 10 digit directory number including country code e.g. 649nnnnnnn. Domain name, max 25 characters and must contain at least one fullstop, e.g. sip.rsp.net.nz. This maps the end user to your handover connection. Hotline number Hotline number. Max 25 numbers, e.g Hotline autodials a preset number when the handset is off the hook. Only complete this section if you require a Hotline SIP Username SIP username. Max 25 alpha numeric characters, e.g Baseband Billing Account The account number you would like this charged to. Broadband Options section Complete this section for the following scenarios - a new connection, transfer (disconnecting existing UBA), transfer (with existing UBA), transition (disconnecting existing UBA) and move address: Broadband Handling Broadband ASID Select one of the following: Disconnect Existing to cancel existing broadband No Change to Existing if no change to existing broadband No Existing if there is no broadband at this address The existing Broadband ASID number. 10 Online ordering and tracking May 2017

11 Out-Port Options section Complete this section for the following scenarios - a new connection, transfer (disconnecting existing UBA), transfer (with existing UBA), transitions (disconnecting existing UBA): Out-Port Yes - if the customer is keeping the same number, otherwise select No. Out-Port Phone Number The existing 8 digit phone number, this must start with 3, 4, 6, 7, or 9. Complete this section for the following scenarios - a new connection, transfer (disconnecting existing UBA), transfer (with existing UBA), transition (disconnecting existing UBA) and move address: Premises Wiring Tick the box if additional line or jackpoint/s required. Additional Jackpoints Either: 1-2 Jackpoints 3-4 Jackpoints. Jackpoint Type Either: BT RJ45 Additional Line? Convert from ASID Select: Yes if an additional line is required No if using an existing line. If an existing line, enter the ASID of the line which will be converted to Baseband. Existing Service Details section Complete this section for the following scenarios - move address, Baseband IP service change and disconnection: 11 Online ordering and tracking May 2017

12 Existing Service ASID The existing service ASID. Service Details section Complete this section for the Baseband Copper tie pair change scenario: Baseband Copper ASID The existing service ASID. Existing HDP Tie Pair The existing HDP Tie Pair in the following format: Lxxxxx-xxx. New HDP Tie Pair The new HDP Tie Pair in the following format: Lxxx-xxxxx. Serviceman on Site? Either: Yes if serviceman on site ringing through for a records only change No for tie pair change request Fault Number Baseband Copper Telephone Number The fault number if fault logged to send a service technician. The existing 8 digit Baseband telephone number, this must start with 3, 4, 6, 7 or 9, e.g New SIP Details section Complete this section for the Baseband IP service change scenario: Directory Number 10 digits directory number including country code e.g. 649nnnnnnn. SIP Domain Domain name, max 25 characters and must contain at least one full stop, e.g. sip.rsp.net.nz. Maps the end user to your handover connection. 12 Online ordering and tracking May 2017

13 Hotline Number Hotline number. Max 25 numbers, e.g Hotline autodials a preset number when the handset is off the hook. Only complete this section if you require a Hotline SIP Username SIP username. Max 25 alpha numeric characters, e.g SIP Password SIP password. Max 25 alpha numeric characters password, e.g. KLjsERfjlKASEH. 7. Complete the Site Details and Work Bookings sections if required. 8. Click Validate to validate the order. Action any validation errors if required. 9. Click Submit to submit your order. Record the OO&T Request ID which appears at the top of the screen so you can manage this order BASEBAND CONNECTION EXAMPLE Here is an example of a completed Baseband Connection order: Baseband Connection order example 13 Online ordering and tracking May 2017

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15 1.5 Next steps BASEBAND CONNECTION ORDERS Once your RFS date is confirmed by Chorus, your Baseband Connection order will be updated with the Baseband ASID number assigned to the line. 2 Broadband 2.1 About Broadband The following Broadband products can be ordered through OO&T: Basic Unbundled Bitstream Access (BUBA) Enhanced Unbundled Bitstream Access (EUBA) Chorus VDSL (previously known as WVS) Boost VDSL BULK BROADBAND ORDERS Broadband products may be ordered using the Bulk Order tool, which allows you to enter multiple orders. See Bulk Orders for more information on how to order MANAGE AN ABANDONED INTACT LINE In the case where there is an abandoned intact line at your end user s premises, follow the Abandonment Process, found on the Resources and Support tab. 2.2 Business rules The following business rules apply when ordering Broadband products: All naked UBA (N-UBA) and VDSL must consume a UCLL or SLU from Chorus to deliver the service. At least one handover must be in place to consume xuba or VDSL. A minimum of one business day is required to order a Broadband Relinquishment. 15 Online ordering and tracking May 2017

16 For Boost VDSL you must have a commercial handover link. If your company consumes EUBA/Basic VDSL/Boost VDSL, when submitting a change plan from EUBA/Basic VDSL to Boost VDSL or vice versa there will be a change in ASID, Service VLAN, Customer VLAN and DSLAM Port ID. 2.3 Before you order You may need to complete one or more of the following before you place an order for Broadband: Search for open service orders. If you submit an order against an address or line which already has an order in progress it will be rejected. Run a Layer 2 Prequalification to check service availability in the following scenarios - connecting Broadband, changing plans (e.g. from EUBA to VDSL), transitioning an existing Broadband connection from another service provider, and when an end user moves address. If the automated prequalification returns an inconclusive result, run a manual prequalification. Check for an intact line in the following scenarios - connecting Baseband, and when an end user moves address. For Broadband Mapping/Remapping, ensure you have any supporting documentation ready to attach to the order, e.g. any exchange, handover IDA or ASID information to complete your mapping/remapping request. When ordering a New Connection or Move Address and the automated prequalification for the address shows ONT present please order a fibre connection. However, if your customer requires a copper broadband connection for a specific reason please add a comment in the order. You can also view service company schedules to view available appointment times. 2.4 Order Broadband THE ORDERING PROCESS Broadband follows the standard process for ordering a Layer 2 product, you can view the process here: Order Layer 2 product process map [PDF, 66kB] STEPS Complete the following steps to create and submit a Broadband order: 1. Ensure you have received a positive prequalification result if required. 2. Start on the Layer 2 Dashboard, click the Order Entry menu and select Broadband Orders. 3. Use the following table to determine which type of order to select: 16 Online ordering and tracking May 2017

17 IF... A new Broadband connection, including Boost VDSL THEN SELECT... Broadband New Connection Changing a Broadband Plan, including Boost VDSL Broadband Change Plan Disconnecting Broadband, including Boost VDSL Broadband Disconnection The end user is moving address, including Boost VDSL Broadband Move Address Adding new POTS connection to naked Broadband Transitioning an existing Broadband service from another service provider Broadband Simple Voice Connection Broadband Transition Ordering wiring for an existing broadband connection. Submitting a failed install for Broadband Registering interest in getting broadband if an end user requests it (wanter) Broadband Wiring Only Broadband Register Interest Map a new Broadband service to a new Handover Link or remap an existing service to a new Handover Link. Click the Order Entry menu and select Generic Orders. 4. Complete the Address Verification screen, if required. 5. Complete the Service Provider Details, Customer Details and Contact Details sections. 6. Complete the following sections of the order. Not all sections or fields will display for all order types: Bulk Order section Complete this section for transition scenarios. Associate to Bulk Order Yes if this order is to be associated with a Bulk Order, otherwise select No. 17 Online ordering and tracking May 2017

18 Bulk Order Umbrella ID The identifier for the Bulk Order Umbrella this order is associated to, e.g Existing Service Details or Existing Broadband Details section Complete this section for the following scenarios: change plan, move address, disconnection, simple voice connection and transition. Existing ASID or Broadband ASID. The existing ASID or Broadband ASID number. Broadband Options section Complete this section for the following scenarios: new connection, change plan, move address and transition Product Service Variant Interleaving The product from the drop down list. For Boost VDSL select WVS. A service variant from the drop down list. For Boost VDSL select Boost VDSL. Defaults to: On for BUBA High for EUBA, VDSL (WVS) High for Boost VDSL, and cannot be changed. Select from the drop down list for BoF. 18 Online ordering and tracking May 2017

19 Broadband Billing Account The appropriate billing account. The product will be billed to this account. When completing a change plan or move address you will need to provide the billing account number for the Boost or Regulated services. Note: This field is not shown as a mandatory field in the move address and change plan forms. POTS Options section Complete this section for the following scenarios: new connection, move address, simple voice connection and transition. POTS POTS Handling Select POTS On or POTS Off. Select one of the following: No Change to Existing New Connection Change Provider No Existing POTS Disconnect Existing Move POTS Select Yes if the POTS line is to move or transfer, otherwise No. Existing Phone Number POTS Segment POTS Contract New or The existing 8 digit phone number. This number must start with 3, 4, 6, 7 or 9. The type of customer, e.g. Residential or Corporate. The contract terms, e.g. 24 Months. The type of building e.g. New or Refurbished. 19 Online ordering and tracking May 2017

20 Directory Availability Select the type of directory service required: Published searchable in the white pages and online, can be accessed through directory assistance and available to emergency services. Unpublished not available in the white pages or online, but is available through Directory Assistance and is available to emergency services. Unlisted only available to emergency services. Confidential not easily available to emergency services / police. Warning: Check any default options and ensure this is the option your end user requires or previously required. Directory Listing Surname/Company Name End user's surname or company name as they would like it to appear in the phone book. Directory Listing First Initial End user's first initial as they would like it to appear in the phone book. Reserved Number The reserved number, e.g Abandon intact Select No. If required, follow the Abandoned intact process. POTS Billing Account The appropriate billing account. Remove Services The options via the check boxes. Smartphone Services The required option. Additional Services The options via the check boxes. Call Restriction PIN Only displays if POTS On selected above or if the Call Restriction check box is selected. Existing Telephone Number The existing 8 digit phone number. This number must start with 3, 4, 6, 7 or 9. In-Port Options section Complete this section for new connection scenarios. 20 Online ordering and tracking May 2017

21 In-Port Yes if the customer is keeping the same number and it needs to be ported, otherwise select No. In-Port Phone Number The eight digit in-port phone number, this must start with 3, 4, 6, 7, or 9. In-Port LSP Name The losing service provider s name. In-Port LSP Reference The in-port losing service provider s account number. This should be provided by the end user. Baseband Options or Existing Baseband Details sections Complete this section for the following scenarios: new connection, simple voice connection, move address and transition. Move Baseband Baseband Variant Baseband Handling Baseband ASID Baseband Telephone Number HDP Tie Pair Yes to move the Baseband service, otherwise select No. Baseband Copper or Baseband IP. New Connection, No Change to Existing, Disconnect Existing or Change Provider. The Baseband ASID. The eight digit Baseband telephone number, this must start with 3, 4, 6, 7, The HDP Tie Pair on your equipment in the following format: Lxxx-xx- xxx. POTS Losing Service Provider Details section Complete this section for new connection scenarios. POTS Losing Service Provider Name Name of existing service provider losing the POTS line. 21 Online ordering and tracking May 2017

22 Broadband Losing Service Provider Details section Complete this section for transition scenarios. Broadband Losing Service Provider Name The losing service provider from the drop down list. Baseband Losing Service Provider Details section Complete this section for simple voice connection scenarios. Baseband Losing Service Provider The losing service provider from the drop down list. Broadband Wanter Details section Complete this section for register interest scenarios. Access Service Identifier (ASID) DSL Type Contact Name Contact Number Contact Address The ASID number. Indicate which type of DSL you would like to have. If Register Interest from the prequalification order was selected then this field will be automatically populated with the type of DSL selected on the prequalification order form. The end user s name. The end user s 8 digit phone number. This must start Yes if an additional line is required for the broadband connection, otherwise select No. Convert from Existing ASID The existing eight digit ASID, this must start with 3, 4, 6, 7, or Online ordering and tracking May 2017

23 Request for Service Details section Complete this section for wiring only scenarios Request ID of the failed NC-Connection Only ID The failed self install request ID. Phone number of the line with Broadband Service Provide the UBA ASID where: The broadband only is not working, or Where the broadband and POTS not working, or Broadband is not working. Provide the Access Voice ASID where the voice only is not working. Request Details section Complete this section for mapping/remapping scenarios. Service Type Data. Request Type Broadband Mapping/Remapping. General Comments section Complete this section for mapping/remapping scenarios. 23 Online ordering and tracking May 2017

24 Comments Include the following information if required: The work required note if the work is better done at a certain time of day to avoid business interruption. The old IDA details. The new IDA details. Any ASIDs if request is for a specific ASID. 7. Complete the Site Details and Work Bookings sections if required. 8. Click Validate to validate the order. Action any validation errors if required. 9. Click Submit to submit your order. If you are ordering a Broadband mapping or remapping and need to attach supporting information, click Attach Files to attach the appropriate documents and click Upload Files. Click Validate, then Submit again. 10. Record the OO&T Request ID which appears at the top of the screen so you can manage this order BROADBAND NEW CONNECTION FORM EXAMPLE View an example of a completed Broadband New Connection form. Broadband New Connection form example 24 Online ordering and tracking May 2017

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26 2.5 Next steps The following information is returned via OO&T once your RFS Date has been confirmed: 3 Bulk Orders Overview 3.1 Overview A Bulk Order is the coordinated transfer of multiple lines or end users onto services supplied by Chorus to a Chorus customer. A Bulk Order involves a number of transfer orders that may need to be synchronised, and have resources co-ordinated, in order to meet any of your specific requirements. This may involve dedicated or additional resource at the exchange. 3.2 Business rules Bulk Orders must: Be planned and managed events with representatives from both you and Chorus (and in the case of Bulk Orders as the result of mass acquisition, the losing customer) working through an agreed process Include a minimum of 20 records and a maximum of 40 records for end users off the same exchange Include a minimum of 10 records and a maximum of 20 records for end users off the same cabinet, requiring jumpering only Contain exactly 10 records if exchange and cabinet work is required Not include new end user connections, i.e. end users that were not end users of either you or in the case of bulk transfers as the result of a mass acquisition, the losing customer s Not include move address or relinquishment orders Not include any requests for additional services on a line as part of the process. 26 Online ordering and tracking May 2017

27 3.3 When to order Subject to the business rules above there are three circumstances where you may request a Bulk Order: Initial migration of your end users from other Chorus provided services to the UCLL, Broadband or Baseband services. Subsequent Bulk Orders as you build end users on other Chorus provided services, and then migrate them to the UCLL, Broadband or Baseband service. Transfers of end users between Chorus customers as the result of a mass acquisition. Bulk Orders are carried out in accordance with an agreed plan and are not subject to the Service Levels set out in the Standard Terms Determination EXCEPTION TO BAU Exception to BAU orders involve the connection and or transfer of existing or new services that typically arise from a specific event like a TV campaign. They have the following characteristics: Require separate forecasting May require increased resources Are not required to be associated with a single exchange. Exception to BAU Bulk Orders may be used for New Connection orders where the line is intact, and Transition orders between service providers. They must not include site visits. When you place a management order request you propose a schedule for delivery of the order. For each delivery group you identify the: Date Timeslot (AM or PM) and Number of orders to be placed. Once delivery groups have been approved by Chorus you can lodge supplementary orders for the individual transfers or new connections required BASEBAND TRANSFER FOR A SINGLE END USER (MANAGED PROVISIONING) You can use Bulk Transfers for single Baseband end user orders to request additional capacity to support your customer. They have the following characteristics: 27 Online ordering and tracking May 2017

28 There are multiple lines to be transferred or connected in a co-ordinated manner They relate to a single end user Orders are part of BAU forecasting. Before ordering a Managed Provisioning Bulk Transfer please contact your Chorus Account Manager. 3.4 Navigating the Bulk Order screens A bulk order contains three screens of information: 1. The Bulk Order screen this screen lists your Bulk Order requests. 2. The Umbrella Order screen this screen shows the schedule of available units for each day. Once the Bulk Order has been scheduled and the status is Scheduling, you can click on the appropriate Bulk Order to view this screen. 3. The Individual Order screen this screen lists the individual orders associated to the selected Umbrella Order. Once the Bulk Order is staged to Order Entry (usually within two working days) you can add individual orders. To add individual orders, enter the Umbrella Order ID in the Bulk Order Umbrella ID field of the relevant product order form as shown below: BULK ORDER SCREEN S The following table describes the fields on the Bulk Order screen: DESCRIPTION Bulk Id Every Bulk Order requested is allocated a Bulk Order Id. Please ensure this Bulk Order Id is recorded. Status The order status changes as the order progresses. You can filter by order status using the Status Filter drop down menu. See Order Statuses for a description of each status. LWC Loop Wire Centre (LWC) is the Chorus site where the copper line from the customer premises terminates or will terminate. This will mostly be exchange sites. 28 Online ordering and tracking May 2017

29 Access Seeker Your company s name. Reference Your reference number. Schedule The schedule for the Bulk Order that is attached when the order is requested. This can be changed by updating the Bulk Order. Contact Number Contact Mobile Contact Comments The contact number that was entered. The contact mobile number that was entered. The contact that was entered. Any comments that were made UMBRELLA ORDER SCREEN S The following table describes the fields on the Umbrella Order screen: DEFINITION Umbrella Id Every Scheduled Date and Period is allocated an Umbrella Id. Please ensure this Umbrella Id is recorded. Scheduled Date The scheduled date. Scheduled Period This will either be AM or PM. Allocated Work Units The amount of individual orders entered for that scheduled period. Maximum Work Units The maximum number of transfers that can be entered against the Umbrella Order. Schedule Code The unique code for the schedule INDIVIDUAL ORDERS SCREEN S The following table describes the fields on the Individual Orders screen: DEFINITION 29 Online ordering and tracking May 2017

30 LWC Loop Wire Centre (LWC) is the Chorus site where the copper line from the customer premises terminates or will terminate. This will mostly be an exchange site. Service Type The type of service that has been requested. Access Seeker Ref or Service Provider Ref Your reference number. Request Id The individual order Request Id. This is not created until Transfer orders are released or when New Connections are entered. Status Below is a list of the statuses that will appear and their descriptions: New - An order has been created. Locked - All orders are locked and cannot be edited or updated. Awaiting release - Orders loaded and waiting release 10 days prior to RFS. Released - Orders in an Umbrella Order have gone to ICMS. The orders cannot be edited and/or moved. Processing - Chorus is processing the order. Support - Automation has been unsuccessful in processing the order. Chorus Provisioning will investigate. Completed - The order has been completed. Move to This enables you to move the order to another scheduled date and period without deleting and re-creating it. This is only available while the order is in the Awaiting Release state. Delete This enables you to click on the Delete link to delete the order. This is only available while the order is on the Awaiting Release state. 3.5 Order a Bulk Order Complete the following steps to create and submit a Bulk Order: 30 Online ordering and tracking May 2017

31 1. Start on the Layer 1 or Layer 2 Dashboard, click the Order Entry menu and select Bulk Order. 2. Complete the Service Provider Details section. 3. Complete the Bulk Order Details section: Category Bulk Order from the dropdown list. If Exception to BAU or Same End Customer is required select one of these from the dropdown list. Loop Wire Centre The LWC code. This is the two or three letter acronym for the Chorus site where the copper line from the end user premises terminates or will terminate. This will mostly be an exchange site. Exchange Use three letter code, e.g. PAK = Papakura. For a list of all exchange codes, see UCLL Exchanges on the UCLL product page in the secure customer site of the Chorus Website. Comments Any additional information. Upload Schedule Click on Browse to upload an Excel spreadsheet (maximum size is 1Mb) that contains the Bulk Order information. When file has been selected, click Upload File to upload the file to the order form. 4. Click Validate to validate the order. Action any validation errors if required. 5. Click Submit to submit your order. Record the OO&T Request ID which appears at the top of the screen so you can manage this order. 3.6 Update or cancel a Bulk Order From the Bulk Order screen you can: Edit an existing Layer 1 or 2 order if it is in the Scheduling status click Edit to update the Bulk Order Form, then click Submit to submit the changes to Chorus Cancel an existing Layer 1 order if it is in the Scheduling status click Cancel and then O K. Chorus if your order is any other status and you need to edit or cancel your order. 31 Online ordering and tracking May 2017

32 4 edmr Backhaul 4.1 About edmr Backhaul The edmr Backhaul service is a single-class (high priority only) bitstream service suitable for delivering backhaul for mobile or other wireless access services over an ethernet Digital Microwave Radio (edmr) access. 4.2 Business rules When an edmr link is built, you must submit your bandwidth request (edmr Backhaul order form) at least two weeks prior to the edmr Backhaul build to ensure allocation. Bandwidth allocation will be finalised two weeks prior to the build so you can be considered for the initial bandwidth allocation you have requested. Any uncommitted bandwidth is allocated on a first come, first served basis. The 7450 ports assigned (on the edmr Backhaul Handover Connection) are exclusively for the use of the edmr Backhaul and cannot be shared with another service. You will only be billed for bandwidth as part of an active service. You will not be billed for reserved bandwidth. 4.3 Before you order You may need to complete the following before you place an order for edmr Backhaul: If you have an inflight order for the Ethernet Handover link and have an RFS date for the Handover, Port ID and Circuit ID (IDA) then you can submit the order for the edmr Backhaul. Completed edmr Backhaul Order Form. This can be obtained from your Chorus Account Manager or Chorus Product Manager. 4.4 Order edmr Backhaul THE ORDERING PROCESS edmr Backhaul follows the standard process for ordering a Layer 2 product. Complete the following steps to submit an edmr Backhaul order: 1. Start on the Layer 2 Dashboard, click the Order Entry menu and select Generic Orders. Complete the Wholesale Generic Order form. 2. Complete the Service Provider Details and Billing Details sections. 3. Complete the following sections of the order: 32 Online ordering and tracking May 2017

33 Request Details section Complete this section for the following scenarios - edmr Backhaul new connect, change and disconnect: Service Type Request Type Data edmr Backhaul General Comments section Complete this section for the following scenarios - edmr Backhaul new connect, change and disconnect: Comments Cell site name and the Port ID of the handover link. Provide the address of the cell site that has been provided in the feasibility of the edmr Backhaul. You can obtain this information from the person who requested the order. 4. Complete the Work Bookings section. 5. Note: The lead time for edmr Backhaul is 21 working days. 6. Click Validate to validate the order. Action any validation errors if required. 7. Click Submit to submit your order. 8. Click Attach Files to attach the edmr Backhaul order form. Note: The file must be a.xls file. 9. Record the OO&T Request ID which appears at the top of the screen so you can manage this order. 5 Handover Links 5.1 About Handover Links A Handover Link enables the end user's traffic to be aggregated to a point of interconnect to be handed over to you. This is made up of a Handover Connection (within the exchange) and a Handover Fibre (leaving the exchange to connect to your presence). 33 Online ordering and tracking May 2017

34 The following Handover products can be ordered through OO&T: UFB Handover Connection (NGA/HSNS Premium Handover) Ethernet Handover Link (Single, Shared, BUBA or edmr Backhaul) Shared Boost (Boost VDSL) ATM UBS Handover Link (BUBA) 5.2 Before you order You may need to complete one or more of the following before you place an order for Handover Links: Order a Handover Links Feasibility to check service availability in the following scenarios - new connection, change plan or an upgrade of a UFB Handover link refer to and UFB handover link upgrade feasibility.. For ATM UBS Handover Link (BUBA), ensure you have completed the UBS ATM Handover Link order form to attach to the Generic Order form. Contact your SDM for a copy of the form. 5.3 Complete a UBS ATM Handover Links form Use the following tables to complete each section the UBS ATM Handover links form. This form is attached to the OO&T Generic Order form: Physical access circuit detail section Required Completion Date Date the service should be connected by. Work Required New/Add tickbox. Company Name Room Floor Building Street Suburb City Your company name. Name of room if equipment located in a room. Floor that the equipment is located on. Name of building. Name of street. Name of suburb. Name of city. 34 Online ordering and tracking May 2017

35 Site Contact Name of contact person on site who can provide access to the premises and the communications room, and who also knows about the job. Contact Phone Phone number for contact person on site. Access Type If: ATM, choose STM1 or STM4 Ethernet, choose GigE Customers Equipment The type of equipment that the connection goes to. Make and model The make and model of the customer's equipment. Interface Type The connector type from the dropdown list, this is dependent on the equipment type. Handover Link Dimensioning Rule Used section Handover Link Dimensioning Rule Used WHAT TO ENTER Select the speed to be provided to the end users. ATM UBS and Ethernet UBS access circuit detail section WHAT TO ENTER New UBS access CCT Select the tick box in either the ATM UBS or Ethernet UBS section no INF number is required. Modify UBS access CCT Leave blank. MPLS PE Node MPLS PE Interface ATM VPI/VCI Ethernet VLAN id Leave blank. Leave blank. Add or we will assign one. Add or we will assign one. 35 Online ordering and tracking May 2017

36 Tunnel Server Endpoint IP Tunnel Password Server Endpoint IP address for your equipment, e.g Password for endpoint IP address, e.g. no6p99x5l. End User count Max number of end users, e.g ATM IR or GigE IR ATM MIR or GigE Linknet Leave blank. Leave blank. Leave blank. 5.4 Order Handover Links THE ORDERING PROCESS Handover Links follows the standard process for ordering a Layer 2 product, you can view the process here: Order Layer 2 product process map [PDF, 66kB] UFB HANDOVER LINK UPGRADE FEASIBILITY If you want to upgrade your current UFB handover link: You can chorus_handover_links@chorus.co.nz to check if your current UFB handover link can be upgraded UFB handover link must be in the same switch Options for upgrade are: 1G to 10G or 10G to 100G o the 100G handover link is only available in Chorus owned exchanges STEPS FOR UFB HANDOVER LINK UPGRADE FEASIBLITY 1. Login to OOT -> Layer 2 -> Order Entry -> Generic Orders 2. Complete the Request Details section 3. Complete the Work Bookings 4. General Comments/Additional Information field, enter: i. Upgrade ii. Provide details of upgrade 36 Online ordering and tracking May 2017

37 iii. Provide details on contact person name, , mobile iv. If upgrading to a 100G UFB handover link, provide the LAG options v. Validate -> Submit Note: The feasibility will be carried out via the OOT Generic Order form and you will not be required to submit any further orders UFB HANDOVER LINK UPGRADE 1. If the upgrade is feasible, you will be notified with an update in the OOT Generic Order form and your order will proceed 2. If the upgrade is not feasible, you will be notified with a reason and the process ends 3. If resources are not available, order will be rejected and the order updated with a reason STEPS Complete the following steps to create and submit a Handover Links order: 1. Start on the Layer 2 Dashboard, click the Order Entry menu and select Handover Links. 2. e the following table to determine which type of order to select: IF... Checking service availability before placing a Handover Link New Connection order THEN... Select Feasibility. 37 Online ordering and tracking May 2017

38 Connecting to a new Handover Link where there was none previously Select New Connection. Changing the plan for an existing Handover Link Select Change Plan. Disconnecting an existing Handover Link Select Relinquish. Connecting to a ATM UBS Handover Link (BUBA) Click on Order Entry menu and select Generic Orders. 3. Complete the Service Provider Details section. 4. Complete the Chorus Contact Details section. 5. Complete the following sections of the order. Not all sections or fields will display for all order types: Handover Exchange - Site Details section Complete this section for the following scenarios - feasibility, new connection and disconnect: Handover Exchange Either: Handover at NAPOI (nearest available point of interconnect) Other exchanges (non NAPOI exchanges you can choose from). This determines the list of exchanges to choose from in the Exchange field. Exchange The exchange nearest to your equipment from the dropdown list. Handover Location The option that describes where your equipment is located. If your equipment is: In the co-location room in an exchange, select Co- Location Room Exchange. In the exchange but not in the co-location room, select Other Location Exchange. Located at your own site or data centre, select Remote- Service Provider POP (must be done in conjunction with a DFAS order). 38 Online ordering and tracking May 2017

39 City Name of city. Site Contact Name of contact person on site who can provide access to the premises and the communications room, and who also knows about the job. Site Contact Number Phone number for contact person on site. Existing Footprint Identifier Yes if you have an existing footprint identifier, otherwise select No. Footprint Identifier Building Name Footprint ID, e.g. MDR-FP001. Building name, e.g. Chorus Tower. Level Level in building, e.g. Level 10. Street Number Street Name Street Sub Title Street number for the building. Street name for the building. Street sub title for the building, e.g. Ave, Lane, Street. Row and Rack Row and Rack details, e.g. Row SP2/Rack 10. Suburb Complete only if Remote-Service Provider POP is selected as the Handover location. Order Details section Complete this section for the following scenarios - feasibility, new connection, change plan and disconnect: Handover Type Handover Link. Do not select Handover Fibre or Secondary Handover Feasibility Reference Number Work Request Type Handover Link Feasibility reference number. The type of work request. Work requested on Existing Service Identifier (ASID) ASID number. 39 Online ordering and tracking May 2017

40 Service Type One of the following: Single EUBA If you only want EUBA and VDSL (WVS) across the handover. Single HSNS If you only want HSNS across the handover, and for edmr Backhaul. Shared If you want EUBA, VDSL (WVS) and HSNS across the same handover. Single UBA secondary If you want a single secondary UBA handover. NGA/HSNS Premium If you want a UFB Handover for NGA. Shared - Boost - If you want Boost VDSL. Default EUBA Handover Yes or No. If you select Yes, then any existing EUBA traffic at the location will be transferred to this service. Current EUBA destination (ASID) ASID number. New EUBA Destination New EUBA destination. New Speed Select from the dropdown list (1G, 10G or 100G). Note: 100G is only available in Chorus owned exchanges This must match the speed you choose for Feasibility or your order will be rejected. For edmr Backhaul feasibility select 1Gbps. Existing Speed Fibre Owner The existing speed. Chorus or Service Provider (third party). For edmr Backhaul feasibility select Telecom. Connector Type SC or LC depending on the physical connector type required by your equipment. Ethertype Is a representation of the Encapsulation type, select from the drop down list as indicated by your company. SVID Blocking Required SVID Blocking Range Yes or No. You may block out a range of SVID numbers, this will prevent Chorus from re-using them. A range of numbers from 2 nnn, e.g Online ordering and tracking May 2017

41 New Service Identifier section Complete this section for new connection scenarios: New Service Identifier This field will automatically populate once it has been allocated by Chorus. General Comments section Complete this section for the following scenarios - feasibility, new connection, change plan or disconnect: Additional Information If you want to assign an SVID range to use, add the note Assign SVID range nnnn-nnnn. For: edmr Backhaul feasibility enter 'HOL is required for edmr Backhaul' Boost VDSL enter 'Shared Boost Enter UFB if your handover link is for NGA Also if 100G HOL required provide the LAG options required 1+1 or 2+2 (only available for UFB handover links) Request Details section Complete this section for ATM UBS Handover Link (BUBA) orders: Service Type Request Type Data. Handover. General Comments section Complete this section for ATM UBS Handover Link (BUBA) and edmr Backhaul Handover Link new connection orders: 41 Online ordering and tracking May 2017

42 Comments For: ATM UBS Handover Link orders enter Add BUBA Handover. edmr Backhaul Handover Link orders enter: Product: edmr Backhaul HOL Ethernet Standard, e.g Q or ad Number of SVIDs required. Up to three SVIDs required for ad 6. Complete the Completed By section if required. 7. Click Validate to validate the order. Action any validation errors if required. 8. Click Submit to submit your order. If you are ordering an ATM UBS Handover Link (BUBA), click Attach Files to attach the order form and click Upload Files. Click Validate, then Submit again. 9. Record the OO&T Request ID which appears at the top of the screen so you can manage this order HANDOVER LINKS NEW CONNECTION EXAMPLE View an example of a completed Handover Links New Connection form: Handover Links New Connection form example 42 Online ordering and tracking May 2017

43 43 Online ordering and tracking May 2017

44 5.5 Next steps A handover connection typically takes up to 25 Days before service is given. Once your RFS Date has been confirmed, you will get the following information returned to you in OO&T: 5.6 Handover link mapping Once your Handover is 'Service Given' then Chorus needs to map your handover to your service areas in the Chorus systems NEW MAPPING FOR A UFB HANDOVER LINK Handover mapping for UFB is completed by Chorus and does not require any action from you NEW MAPPING FOR AN ETHERNET HANDOVER LINK Chorus will provide you with a Tail Extension Mapping spreadsheet. Within the spreadsheet you need to indicate which areas you want to be able to provide service to on your new handover STEPS Complete the following steps to create and submit a mapping order for your new Ethernet Handover: 1. Start on the Layer 2 Dashboard, click the Order Entry menu and select Generic Orders. 2. Complete the Service Provider Details section. 3. Complete the Billing Details section. 4. Complete the following sections of the order: REQUEST DETAILS SECTION Service Type Request Type Data. Broadband Network Mapping. 44 Online ordering and tracking May 2017

45 5.6.5 WORK BOOKINGS SECTION Complete As Soon As Possible Note: if a requested date is required, then fill the fields below Select No or Yes Provide the required date in the Additional Comments text box Else leave those fields blank The request will take 5 working days to process once you submit the form GENERAL COMMENTS SECTION General Comments Enter relevant request detail e.g. Handover mapping for IDA1005xxxx and the contact person and mobile number 5. Click Validate to validate the order. Action any validation errors if required. 6. Click Submit to submit your order. 7. Click Attach Files to attached the Tail Extension Mapping spreadsheet 8. Record the OOT Request ID which appear at the top of the screen so you can manage this order NGA RE-MAPPING CONNECTIONS AND HOL UPGRADES When you install a new handover link or upgrade your existing handover link there are some differences you need to be aware of in relation to your NGA connections : Action Re-mapping NGA connections HOL Upgrades Handover links can be on different switches Not all NGA connections are required to be mapped to the new UFB handover link Handover link must be on the same switch All NGA connections are moved to the upgraded handover link speed If upgrading to 100G provide LAG options and 100G only available in Chorus owned exchanges Handover link IDA remains the same 45 Online ordering and tracking May 2017

46 5.6.8 REMAPPING FOR A UFB HANDOVER LINK Remapping is required when there is a change to the previously mapped UFB handover. For example, moving your NGA connections from your 1Gb handover to your 10Gb handover or relocation of your UFB handover Important to know If the UFB Handover is new, ensure the order is in a completed state in OOT The scheduled date and time for the migration will be coordinated by the Chorus Provisioning team in consultation with your business Your customer will experience a minor outage approximately 5 mins per connection Chorus Provisioning will call your contact person when the migration commences and again on completion of the migration STEPS Using Chorus Portal you can request the remapping of your NGA connections to another UFB handover link if you have multiple UFB handovers. Log into Chorus Portal 1. Click on create order 2. Search for the ASID or search for ASID by Location 3. Click on the ASID you require to move to a new HOL 4. Click NEXT 5. Select AIM : Modify 6. CSE: No CSE required defaults 7. Order type = Modify Attribute 8. Capture Order 9. Complete the schedule 10. Complete the Offer Characteristics, select the new HOL from the drop down list 11. Complete the order details 46 Online ordering and tracking May 2017

47 12. Submit 6 High Speed Network Services 6.1 About High Speed Network Services High Speed Network Services (HSNS) provides a data connection for your customers. The following HSNS products can be ordered through OO&T: HSNS Lite (copper). If HSNS Lite (copper) is not available at the address you may be able to order UPC Lite. If UPC Lite is available at the address, the plan options will display when you order a Data New Connection HSNS Lite (fibre), including last step fibre build HSNS Premium, including last step fibre build HSNS Diversity LAST STEP FIBRE BUILD Last step fibre build (Inside Boundary Trenching or IBT) refers to digging a trench in your customers property to allow cabling to be laid in the ground for HSNS. IBT can only be ordered in conjunction with HSNS Lite (fibre) and HSNS Premium variants. Business rules The following business rules apply specifically to the last step fibre build/inside boundary trenching service: If a last step fibre build/inside boundary trenching service is required, it must be ordered with a fibre access product. It cannot be ordered as a standalone product The last step fibre build/inside boundary trenching service is available nationwide A quotation fee for providing an installation price and lead time may be applied. If a quote is requested it will be provided within 2 days and will be valid for 180 days If it s a standard install the first 15 metres of trenching build costs will be provided by us at no extra cost We will obtain the site owner s consent for trenching on their property Reinstatement will be to the standards specified on our website 47 Online ordering and tracking May 2017

48 For residential customers requesting LSF the trench is free Order last step fibre build via OOT Before you order you need to have completed a prequalification/feasibility order. We will advise you if a last step fibre build is required and provide you a quote in the prequalification. To place an order enter the following information into the additional information field of a HSNS new connection order: IF LAST STEP FIBRE BUILD IS THEN ENTER Required and you want us to do the trenching Required but the end customer is arranging the trenching, or the quote supplied is not accepted Inside boundary trenching accepted. Inside boundary trenching rejected. 6.2 Before you order You may need to complete one or more of the following tasks before you order HSNS: If no suitable options are displayed when processing a HSNS Lite (Copper) new connection order, run a layer 2 manual prequalification. If placing a new connection or change order for HSNS Lite (Fibre) or Premium Fibre, run a layer 2 manual prequalification to check service availability. 6.3 Order HSNS THE ORDERING PROCESS HSNS Lite (Copper) follows the standard process for ordering a Layer 2 product HSNS Fibre (Lite and Premium) follows the order HSNS Fibre process, you can view the process here: Order HSNS Fibre process map. Adobe Acrobat Document STEPS 48 Online ordering and tracking May 2017

49 Complete the following steps to create and submit a HSNS order: 1. Ensure you have received a positive prequalification result if required. 2. Start on the Layer 2 Dashboard, click the Order Entry menu and select Data Orders. 3. Use the following table to determine which type of order to select: IF... THEN... Connecting a new HSNS Lite (Copper) service where there was none previously. Select New Connection. Connecting a new HSNS Lite (Fibre) or HSNS Premium service where there was none previously. Select the appropriate radio button from the positive prequalification result. Connecting a new HSNS service with handover diversity where there was none previously. Select New Connection (handover Diversity). Moving the circuit or Media Converter in the same building, or changing the access/bandwidth speed or handover for an existing HSNS service Select Move/add/change. Disconnecting an existing HSNS service The Data Move/add/change form comes back with an error when trying to change bandwidth or access speed Select Relinquish. Click the Order Entry menu and select Generic Orders. 4. Complete the Address Verification screen, if required. 5. Complete the Service Provider Details, Customer Details and Contact Details sections. 6. Complete the following sections of the order. Not all sections or fields will display for all order types: Choose a Plan option section Complete this section for the following scenarios - new connection and move/add/change: Choose a Plan option The appropriate plan from the options displayed. 49 Online ordering and tracking May 2017

50 Request for Service Details Complete this section for new connection scenarios: Handover Circuit ID Custom Deal Custom Deal Number The appropriate Handover ID from the drop down list. No. Leave blank. This may be used in the future. Target Billing Account The appropriate billing account. The product will be billed to this account. Contract Term Contract term from the dropdown list. Applies to HSNS Lite or Premium in non-ufb areas only - as per your service agreement. Service Bandwidth Bandwidth from the dropdown list. This must be equal or less than the access speed. Termination Options Termination option from the dropdown list. Glass Only Yes if glass only (this must also be noted in your Prequalification), otherwise select No. Connector Type SC or LC. Associated Prequalification Prequalification OO&T order number auto populated. Request for Service Details section Complete this section for move/add/change scenarios: Access Circuit ID IDA number, e.g MAC Service Type Existing Handover Circuit ID From the available options. The appropriate Handover ID from the dropdown list. 50 Online ordering and tracking May 2017

51 New Handover Circuit ID The new Handover ID from the dropdown lists. Target Billing Account The appropriate billing account. The product will be billed to this account. Existing Access Speed The existing access speed from the dropdown list. New Access Speed The new access speed from the dropdown list. Existing Service Bandwidth New Service Bandwidth The existing service bandwidth from the dropdown list. The new service bandwidth from the dropdown list. Associated Prequalification The prequalification request number auto populated. Request for Service Details - Diverse section Complete this section for new connections with handover diversity scenarios: Handover Diversity Diverse Handover Circuit ID Diverse Service Bandwidth From the dropdown list. The appropriate Handover ID from the dropdown list. From the dropdown list. Request for Service Details section (for Relinquish) Complete this section for disconnect scenarios: Access Circuit ID IDA number, e.g Service Circuit ID IDA number, e.g Online ordering and tracking May 2017

52 Internal Move Details section Complete this section for move/add/change scenarios Location of Equipment Room Details of the location of the equipment, e.g. room name. Site Contact Name Name of contact person on site who can provide access to the premises and the communications room, and who also knows about the job. Site Contact Number Phone number for contact person on site. Comments section Complete this section for all scenarios as required. The following table lists the requirements for HSNS Premium and Lite (Fibre) and IBT orders: 52 Online ordering and tracking May 2017

53 Additional Information If HSNS Premium or HSNS Lite (Fibre) is required the following information is mandatory: End company or customer name. Building or property owner name and contact details (mobile number, address and ). Who will provide access to the equipment room (if different from the Site contact). Provide name and mobile number. Is the building is new or existing? If new, when will it be completed. Is the location where the service is to be installed complete and has power and is internal wiring available? If no, when will it be completed? Floor Level/Location of the equipment room that the service is to be installed. Provide specifics on rack/shelf position. Specific requirements for access, e.g. sign in process, data centre access requests, inductions, security requirement, health and safety requirements and business hours for site access and work. For HSNS GLASS ONLY, provide the connector type. Connector options are LC or SC. If Inside Boundary Trenching is: Required and you have requested a quote if trenching is more than 15 metres, or if IBT is less than 15 metres and no quote is required, please advise Inside boundary trenching accepted Required but the end user is arranging the Inside Boundary Trenching, or the quote supplied is not accepted Inside boundary trenching Rejected. Request Details section Complete this section if creating a generic order because your Data Move/add/change form comes back with an error when trying to change bandwidth or access speed: Service Type Request Type Data. HSNS. General Comments section Complete this section if creating a generic order because your Data Move/add/change form comes back with an error when trying to change bandwidth or access speed: 53 Online ordering and tracking May 2017

54 Comments The appropriate form gives the following error [paste in error]. Details the action you would like Chorus to take, providing as much information as possible. 7. Complete the Site Details and Work Bookings sections if required. 8. Click Validate to validate the order. Action any validation errors if required. 9. Click Submit to submit your order. Record the OO&T Request ID which appears at the top of the screen so you can manage this order DATA NEW CONNECTION EXAMPLE View an example of a completed Data New Connection for: 54 Online ordering and tracking May 2017

55 Data New Connection form example 55 Online ordering and tracking May 2017

56 56 Online ordering and tracking May 2017

57 6.4 Next steps The following information is returned via OO&T once your RFS Date has been confirmed: 7 Next Generation Access 7.1 About Next Generation Access Next Generation Access (NGA) products allow your end users to access voice and data over fibre. The following NGA products can be ordered through OO&T: NGA Evolve NGA Business, including Point to Point and edmr NGA Education Premises Networking 7.2 Business rules You must have a UFB handover link before ordering an NGA product. 7.3 Before you order Search for open service orders. If you submit an order against an address or line which already has an order in progress it will be rejected For NGA Business Point to Point or edmr, ensure you have completed the Rural Broadband Initiative - Order Form to attach to the Layer 2 Generic Order form. The latest form can be found under Forms and tables on the right hand side of the page. For NGA Remapping or Global Attributes change, ensure you have completed the NGA Customer Setup Form to attach to the Layer 2 Generic Order form. For an NGA New Connection, run a layer 2 prequalification to check that NGA is available at the address. 57 Online ordering and tracking May 2017

58 7.4 Last step fibre build/inside boundary trenching Last step fibre build refers to digging trench in the end users property to allow cabling to be laid in the ground for fibre products BUSINESS RULES The following business rules apply specifically to the last step fibre build/inside boundary trenching service: If a last step fibre build/inside boundary trenching service is required, it must be ordered with a fibre access product. It cannot be ordered as a standalone product The last step fibre build/inside boundary trenching service is available nationwide A quotation fee for providing an installation price and lead time may be applied. If a quote is requested it will be provided within 2 days and will be valid for 180 days If it s a standard install, the first 15 metres of trenching build costs will be provided by us at no extra cost We will obtain the site owner s consent for trenching on their property Reinstatement will be to the standards specified on our website For residential customers requesting LSF the trench is free ORDER LAST STEP FIBRE BUILD VIA OOT Before you order you need to have completed a prequalification/feasibility order. We will advise you if a last step fibre build is required and provide you a quote in the prequalification. To place an order enter the following information into the Additional Information field of an NGA new connection order: The last step fibre build is... Required and you want us to do the trenching Then enter... Inside boundary trenching accepted Required but the end customer is arranging the trenching, or the quote supplied is not accepted Inside boundary trenching rejected 7.5 Order NGA THE ORDERING PROCESS 58 Online ordering and tracking May 2017

59 NGA follows the standard process for ordering a Layer 2 product STEPS Complete the following steps to create and submit an NGA order: 1. Ensure you have received a positive prequalification result if required. 2. Start on the Layer 2 Dashboard, click the order entry menu and select NGA. 3. Use the following table to determine which type of order to select: IF... Connecting a new NGA Evolve, Business or Education service where there was none previously THEN... Select New Connection. Connecting a new NGA Evolve, Business or Education service to an existing line (Transfer) Select New Connection. Installing a second ONT Select New Connection. Changing a plan for an existing NGA Evolve, Business or Education service Select Change. Disconnecting an existing NGA Evolve, Business or Education service Select Disconnection. Connecting, changing a plan or disconnecting a NGA Business Point to Point Fibre or edmr service Click the Order Entry menu and select Generic Orders. Remapping to a handover link Click the Order Entry menu and select Generic Orders. Changing Global Attributes Arranging the installation of Customer Premise Equipment for your end user. Click the Order Entry menu and select Generic Orders. Click the Order Entry menu, select Premises Networking and then select Premises Networking Order. 4. Complete the Address Verification screen, if required. 5. Complete the Service Provider Details, Customer Details and Contact Details sections. 6. Complete the following sections of the order. Not all sections or fields will display for all order types: 59 Online ordering and tracking May 2017

60 Existing Service Details section Complete this section for the following scenarios - change plan and disconnect: Existing ASID The current ASID number. CPE Installation options The appropriate check box, if required. Product Options section Complete this section for the following scenarios - new connect and change plan: Plan Access Speed High Priority Downstream High Priority Upstream Untagged UNI Ethernet Circuit ID Insertion Option Enhanced SLAs Handover ID Diversity An NGA plan from the dropdown list. Will default depending on the plan selected. Select between M. May default depending on plan selected. Will default depending on plan and High priority downstream selected. Yes if you want UNI tags stripped from data packets prior to being delivered to the end user s CPE. DHCP Option 82 or PPPoE. From the dropdown list. Select from available handovers Only if your request is for relocation of existing equipment and no tick boxes are selected, otherwise off as diversity can only be provided after consultation. 60 Online ordering and tracking May 2017

61 CPE Installation Option The required option or combination of options. This is only applicable to RGW/Routers that have been through the CPE accreditation process. Simple or complex options are determined during CPE accreditation. UPS Install is for Uninterrupted Power Supply. Do not select any options if your request is only to relocate existing equipment. This is to be entered in the comments field. Premises Networking Options Jackpoint Install Small Enclosure Install Medium enclosure install Billing account The appropriate billing account. The product will be billed to this account. Comments section Complete this section for all scenarios as required: Additional Information If New Connection, specify any other relevant information, e.g. MDU or RoW and confirm if any existing copper should be retained or removed. If Transfer, enter the Transfer ASID, e.g. 1621xxxxxx. If BoF to NGA transfer in Flatbush trial area, provide phone number, e.g and ASID. If installing a second ONT, enter 'Additional ONT' and note if second ONT is required in a different location from the existing ONT. The second ONT must be in the same address as the existing ONT. If relocation of existing equipment, enter CPE that is to be relocated, e.g. relocate ONT, RGW. If CPE is in an enclosure, specify each CPE to be relocated, e.g. relocate enclosure, ONT RGW. If relocating CPE and no tick boxes were selected, enter No diversity required. Refer to note in Diversity field comment above. If more than one jackpoint, advise how many additional jackpoints are required (maximum 2). 61 Online ordering and tracking May 2017

62 Request Details section Complete this section for the following scenarios - NGA Business Point to Point fibre and edmr new connect, change and disconnect, NGA remapping and NGA change global attributes: Service Type For: NGA Business Point to Point and edmr, select Data. NGA Remapping and Global Attributes, select NGA. Request Type For: Point to Point, select NGA Business Point to Point edmr, select NGA Business edmr NGA Remapping, select NGA Remapping NGA Global Attributes, select Change NGA Global Attributes General Comments section Complete this section for the following scenarios - NGA Business Point to Point fibre and edmr new connect, change and disconnect, NGA remapping and NGA change global attributes: Comments For NGA Remapping or Change Global Attributes, enter details of your request, e.g.: Please re-map to new AK 10 Gb HOL Please change the global attribute to Premise Wiring Yes For NGA Business Point to Point and edmr, enter: Whether the order is for Point to Point or edmr Whether it is new connection, change or disconnection. 7. Complete the Site Details and Work Bookings sections if required. 8. Click Validate to validate the order. Action any validation errors if required. 62 Online ordering and tracking May 2017

63 9. Click Submit to submit your order. If you need to attach supporting information, click Attach Files to attach the appropriate documents and click Upload Files. Click Validate, then Submit again. 10. Record the OO&T Request ID which appears at the top of the screen so you can manage this order NGA NEW CONNECTION EXAMPLE View an example of a completed NGA New Connection form. NGA New Connection form example 63 Online ordering and tracking May 2017

64 64 Online ordering and tracking May 2017

65 7.6 Next steps The following information is returned via OO&T once your RFS Date has been confirmed: 7.7 Interim Fibre (NGA) Abandonment Process These cannot be ordered via Wireline. If you wish to submit a NGA fibre abandonment request or respond to an abandonment request, please follow the Chorus Portal NGA abandonment process here. 8 Tolls 8.1 About Tolls Tolls move the charging of national, international and mobile calls for single numbers, pilot numbers and DDI ranges to you. The following Toll products can be ordered through OO&T: Non Coded Access (NCA) Coded Access (CA) An NCA order can be linked to a Voice or Broadband order using concurrent ordering. A concurrent order will remain in the On hold state until the primary order is actioned. 8.2 Before you order You may need to complete one or more of the following before you place an order for Tolls: Search for open service orders. If you submit an order against an address or line which already has an order in progress it will be rejected. 65 Online ordering and tracking May 2017

66 If the end user s account is currently with Telecom you will need to know the correct account number prior to ordering NCA. 8.3 Order Tolls THE ORDERING PROCESS Tolls follows the standard process for ordering a Layer 2 product STEPS Complete the following steps to create and submit a Tolls order: 1. Start on the Layer 2 Dashboard, click the Order Entry menu and select Toll Orders. 2. Use the following table to determine which type of order to select: IF... THEN SELECT... Adding NCA Adding CA Add Non Coded Access. Add Coded Access. Adding NCA or CA to a DDI number Removing CA/DDI Removing NCA You want to see all the active numbers at an address, and if they are Pilot, Individual or DDI numbers. Add DDI. Remove Coded Access/DDI. Remove Non Coded Access. Site Lookup. 3. Complete the Service Provider Details section. 4. Complete the following sections of the order. Not all sections or fields will display for all order types: Line Details section Complete this section for all scenarios: Telephone Number (nn nnnnnnn) The end user s area code and phone number, e.g Online ordering and tracking May 2017

67 Primary Request ID Is the Line with a Third Party Telecom Account Number Third Party Provider for Line Carrier Code Toll Options Step down explosion? Leave this field blank. No if the line is with Telecom, otherwise select Yes. Enter the 9 digit Telecom account number. From the dropdown list. From the dropdown list. The required toll options. Yes if the line is a business pilot line with steppers, e.g. the line number is called and then if unanswered the call steps to a different line number. Otherwise select No. DDI Range section Complete this section for the following scenarios - add NCA or CA to DDI and remove CA/DDI: DDI Range Start (nn nnnnnnn) DDI Range End (nn nnnnnnn) The first number of the DDI range in the following format: nn(space)nnnnnnn. The final number of the DDI range in the following format: nn(space)nnnnnnn. 5. Click Validate to validate the order. Action any validation errors if required. 6. Click Submit to submit your order. Record the OO&T Request ID which appears at the top of the screen so you can manage this order TOLLS ADD NON CODED ACCESS FORM EXAMPLE View an example of a completed Tolls Add Non Coded Access form: Tollls Add Non Coded Access form example 67 Online ordering and tracking May 2017

68 68 Online ordering and tracking May 2017

69 9 Unbundled Bitstream Access Backhaul 9.1 About Unbundled Bitstream Access Backhaul Unbundled Bitstream Access (UBA) Backhaul provides a connection from the first data switch your end user's broadband connection goes through, to the point of interconnect where your handover exists. A UBA Primary Link and UBA Secondary Link New Connection can be ordered together on one form. 9.2 Before you order You may need to complete one or more of the following before you place an order for UBA Backhaul: Consider if the Commencing Exchange and Parent POI match. If yes, a UBA Primary Backhaul is not required. Consider if the required Terminating Exchange differs from the Parent POI Exchange. If yes, a UBA Backhaul Secondary Link is required. A UBA Backhaul Secondary link can only bind to a Secondary Handover link which should be ordered or installed prior to it being ordered. 9.3 Order UBA Backhaul THE ORDERING PROCESS UBA Backhaul follows the standard process for ordering a Layer 2 productsteps Complete the following steps to create and submit a UBA Backhaul order: 1. Start on the Layer 2 Dashboard, click the Order Entry menu and select UBA Backhaul. 2. Use the following table to determine which type of order to select: IF... THEN SELECT... Connecting a new UBA Backhaul service New Connection Changing an existing UBA Backhaul service Change Order 69 Online ordering and tracking May 2017

70 Disconnecting an existing UBA Backhaul service Relinquish 3. Complete the Service Provider Details section. 4. Complete the Chorus Contact Details section. 5. Complete the following sections of the order. Not all sections or fields will display for all order types: Commencing Exchange Details section Complete this section for new connect scenarios: Commencing Exchange Name The name of the exchange from the dropdown list. Site Contact Name of contact person on site. Site Contact Number Phone number of contact person on site. Terminating Exchange Details section Complete this section for new connect scenarios: Terminating Exchange Name Site Contact This will automatically populate the Parent POI Exchange Name. Please change this if required. Name of contact person on site. Site Contact Number Phone number of contact person on site. Note: If the required Terminating Exchange differs from the Parent POI Exchange, then a UBA Backhaul Secondary Link is required. A UBA Backhaul Secondary Link extends reach from the Parent POI to the Service Providers preferred POI (Tier 2 to Tier 2). A UBA Backhaul Secondary link can only bind to a Secondary Handover link which should be ordered or installed prior to it being ordered. 70 Online ordering and tracking May 2017

71 Primary Link Details section Complete this section for new connect scenarios: Type of Service to bind to Type of service from the dropdown list. Service ID to bind Default EUBA to bind to Service ID of the service to bind to. Default EUBA to bind to. Default EUBA Handover Yes if you would like this to be the default handover, otherwise select No. Current EUBA destination Current EUBA destination. New Bandwidth (Primary Link) From the dropdown list. Secondary Link Details section Secondary Handover Link Default EUBA Handover Current EUBA destination Secondary Handover Link Service ID to bind to. This Handover must have been placed prior to completing this Yes if you would like this to be the default handover, otherwise select No. This will default to none but can be changed if required. New Bandwidth (Secondary Link) From the dropdown list. New Service Identifier section Complete this section for new connect scenarios: 71 Online ordering and tracking May 2017

72 Primary Link Secondary Link This will return a service identifier if the Commencing Exchange and Parent POI do not match. This will return a service identifier if the Parent POI and terminating Exchange to do not match. Bandwidth Change Details, Remap Primary Link Details or Remap Secondary Link Details section Complete this section for change scenarios: Site Contact Name of contact person on site. Site Contact Number Phone number of contact person on site. New Primary/Secondary Billing Combination section Complete this section for change scenarios: New Primary Link Service Identifier (Provide Primary Link Backhaul BHL) New Secondary Link Service Identifier (Provide Secondary Link Primary Link Backhaul BHL. Secondary Link Backhaul BHL. Order Details (for Change orders only) Complete this section for change scenarios: Change Type The value selected under will determine what fields are displayed for remainder of this form. 72 Online ordering and tracking May 2017

73 Document name of attached Migration Plan Complete when the following options are selected for the Change Type field: Network Remap Primary Link Network Remap Secondary Link. Existing Primary Link Service Identifier (Provide Primary Link Backhaul BHL) Complete when the following options are selected for the Change Type field: Bandwidth Change - You can enter Primary, Secondary or both Network Remap Primary Link Remap EUBA Destination You can enter Primary or Secondary Network Combined Billing Change. Existing Secondary Link Service Identifier (Provide Secondary Link Backhaul BHL) Complete when the following options are selected for the Change Type field: Bandwidth Change - You can enter Primary, Secondary or both Network Remap Secondary Link Remap EUBA Destination - You can enter Primary or Secondary Network Combined Billing Change. Bandwidth change Primary, secondary or both. Network Remap Secondary Link Network Remap Secondary Link. Remap EUBA Destination Primary or secondary. Network - Combined Billing Change Combined Billing Change. Order Details section (for all other order types) Complete this section for new connect and disconnect scenarios: 73 Online ordering and tracking May 2017

74 Existing Service to be Relinquished The value selected will determine what fields are displayed for remainder of this form. Existing Primary Link Service Identifier (Provide Primary Link Backhaul BHL) Complete when the following services are selected: Primary UBA Backhaul Combined Primary/Secondary UBA Backhaul. Existing secondary link service identifier (Provide secondary link backhaul BHL) Complete when the following services are selected: Secondary Primary UBA Backhaul Combined Primary/Secondary UBA Backhaul. Site contact commencing exchange Name of contact person on site. Site contact number commencing exchange Phone number of contact person on site. Site contact terminating exchange Name of contact person on site. Site contact number terminating exchange Phone number of contact person on site. Click validate to validate the order. Action any validation errors if required. Click submit to submit your order. Record the OO&T request id which appears at the top of the screen so you can manage this order. 74 Online ordering and tracking May 2017

75 10 Unbundled Partial Circuit 10.1 About Unbundled Partial Circuit Unbundled Partial Circuit (UPC) is a layer 2 access tail over ATM which provides last mile copper access. You will need to have ATM UBS Handover Link in place to order this product. See Handover Links for ordering information Order UPC THE ORDERING PROCESS UPC follows the standard process for ordering a Layer 2 product STEPS Complete the following steps to create and submit a UPC order: 1. Start on the Layer 2 Dashboard, click the Order Entry menu and select UPC Orders. 2. Use the following table to determine which type of order to select: IF... Connecting a new UPC service Moving, adding or changing an existing UPC service Disconnecting an existing service THEN SELECT... New Connection Move/Add/Change Relinquish 3. Complete the Address Verification screen, if required. 4. Complete the Service Provider Details, Contact Details and Site Details sections. 5. Complete the following sections of the order. Not all fields will display for all order types: Request for Service Details section Access Circuit ID (ATM NNI link) Your ATM handover circuit ID. MAC Service Type The MAC service type from the available options. Service Circuit ID IDA number, e.g Online ordering and tracking May 2017

76 Existing Handover Circuit ID (ATM NNI Link) The existing Handover Circuit ID, e.g Target Billing Account Access Type The appropriate billing account. The product will be billed to this account. CBR (Committed Bitrate) or VBR (Variable Bitrate). Existing Access Type CBR or VBR. Access Speed Speed required. This will vary depending on Access Type choice. Existing Access Speed The existing access speed from the drop down list. Service Bandwidth The service bandwidth from the drop down list. Interface The interface compatible with your equipment. Signalling Type The signalling type in line with your equipment. Handover Encapsulation ID (ATM NNI link) The Encapsulation ID for your Handover. Comments section Additional Information Additional end user contact or installation details. 6. Complete the Work Bookings section if required. 7. Click Validate to validate the order. Action any validation errors if required. 8. Click Submit to submit your order. Record the OO&T Request ID which appears at the top of the screen so you can manage this order UPC NEW CONNECTION EXAMPLE UPC New Connection form example 76 Online ordering and tracking May 2017

77 77 Online ordering and tracking May 2017

78 10.3 Next steps See the Comments section on your order for the Circuit ID details as shown in the example below: 78 Online ordering and tracking May 2017

79 11 Voice 11.1 About Voice Voice provides a landline to your end users. The following Voice products can be ordered through OO&T: Homelines and business Lines (PSTN) Integrated Services Digital Network (ISDN) basic rate and primary rate Smartphone services Centrex Tollfree numbers You can order Voice products via: Single line requests - used to order residential lines, business lines, customer link and smartphone services. Single/multiple line requests MANAGE AN ABANDONED INTACT LINE In the case where there is an abandoned line at your end user s premises, follow the Abandonment Process Business rules RELINQUISH VOICE WITH BROADBAND Relinquishment orders for a Voice product with Broadband must be received at least one business day before the RFS date RESIDENTIAL TRANSITION ORDERS The following business rules apply to residential transition orders: All residential lines provided under a Telecom Retail account are transitioned across, regardless of whether each line is provided on the request or not because all lines are transitioned from Telecom Retail at an account level. Residential lines with Telecom s Total Home Mobile plan cannot be reassigned. You must ask Telecom to remove this first. When transitioning a line from another service provider then only the line specified is transitioned across, i.e. at a line level. Transition request can only be cancelled 2 business days prior to the RFS date.if there is any product(s) removed as part of the transition process and the transition is cancelled, it is the customer s responsibility to arrange for the product(s) to be reinstated. 79 Online ordering and tracking May 2017

80 BUSINESS TRANSITION ORDERS The following business rules apply to business transition orders: Each individual line is transitioned separately. When a pilot is transitioned all steppers and DDIs are automatically transitioned across as well. If stepper or DDI is provided without the pilot, the request is rejected. This is because lines are transitioned at line level. Centrex lines are transitioned at BBG level. This means all lines in the BBG are transitioned across. Business Smartline is a Telecom Retail package which cannot be retained. It includes all three Call Diversions (immediate, no answer, busy) as standard. Chorus only offer a maximum of two diversions at any one time. For this reason, you must specify which two diversions are to be retained. The request will be rejected if this information is not provided. Telecom Retail legacy broadband services must be removed before a line can be transitioned. For residential customers, this is automatically removed prior to the transition. For business customers, you must acknowledge in the request that the broadband can be disconnected, or the request will be rejected. The reason for the difference is that escalations were frequent in the Voice area from business customers who lost their broadband due to the service provider not advising them it would happen. To ensure you have had the conversation up front with a business customer, you must place an acknowledgement in the request that broadband is to be disconnected. Transition request can only be cancelled 2 business days prior to the RFS date.if there is any product(s) removed as part of the transition process and the transition is cancelled, it is the customer s responsibility to arrange for the product(s) to be reinstated Before you order You may need to complete one or more of the following before you place an order for Voice: Search for open service orders. If you submit an order against an address or line which already has an order in progress it will be rejected. For a Voice PSTN or ISDN new connection and move address orders, check for an intact line prior to creating your order. For Voice PSTN or ISDN new connections or transitions, run a Print Subscriber Data order to check your end user s products and services currently provisioned on their PSTN or ISDN line. For Toll Free order, ensure you have completed the Reassignment form if you want to change the owner of a 0800/0508 number or the MAC form for move/add/change orders. Contact your SDM for a copy of the form. If you require Local Number Portability (LNP) with your Voice order you must follow the co-ordinated LNP and transfer process. See Co-ordinate Local Number Portability. You can also, if required: 80 Online ordering and tracking May 2017

81 View service company schedules Reserve a line number THE ORDERING PROCESS Voice orders follows the standard process for ordering a Layer 2 product Order voice - single line requests, Toll-free and PSD orders Complete the following steps to create and submit a Voice order for single line requests only, Tollfree Numbers and PSD orders: 1. Start on the Layer 2 Dashboard, click the Order Entry menu and select Voice Orders. 2. Use the following table to determine which type of order to select: IF... Connecting a voice single line Adding, removing or changing smartphone and line services for an existing single PSTN line THEN... Select New Connection. Select Add/Remove/Change (Simple). Adding, removing or changing service not covered by the ARC simple form for an existing single PSTN line Select Add/Remove/Change (Complex). Disconnecting an existing single voice line Select Disconnection. Moving the single voice line to another address Select Move Address. Transitioning the single voice line service from a different provider to you Select Transition. You want to check (or requalify) your end user s products and services currently provisioned on their line before placing an order Select Voice PSD. 81 Online ordering and tracking May 2017

82 Connecting, transitioning, moving/adding/changing or disconnecting Tollfree numbers Click the Order Entry menu and select Generic Orders. 3. Complete the Address Verification screen, if required. 4. Complete the Service Provider Details, Customer Details and Contact Details sections. 5. Complete the following sections of the order. Not all sections or fields will display for all order types: Product Options section Complete this section for the following scenarios - new connect and move address: Product The required line or link type. POTS Segment The type of customer. POTS Billing Account The appropriate option from the drop-down menu. In-Port Yes if the customer is keeping the same number, otherwise select No. Existing Phone Number The existing phone number, e.g Apply Change Number Service if required? Yes to inform callers of the end user s new number, otherwise select No. In-Port Phone Number The in-port phone number. Must be 8 digits and start with 3, 4, 6, 7, or 9. In-Port Phone LSP Name The in-port losing service provider s name. In-Port Phone LSP Reference The in-port LSP reference if available. This field is not mandatory. Reserved Number The reserved number, e.g Customer Link Termination Number The end user s terminating phone number, e.g Online ordering and tracking May 2017

83 Additional Line Required? Yes if an additional line is required for the voice connection, otherwise select no if converting an additional line to voice. Convert from Existing ASID The existing ASID. Must be 8 digits and start with 3, 4, 6, 7, or 9. Service Request Type Like for like if there is no change to services, otherwise select Selected Services. You will have to identify the services required in the fields to follow. Concurrent Requests section Complete this section for the following scenarios - new connect and move address: Concurrent NCA Request The NCA Service Order number. Existing Service Details section Complete this section for the following scenarios - disconnect, transition and add, remove, change (simple and complex): Existing Phone Number The existing phone number. Smart Phone Services section Complete this section for the following scenarios - new connect, move address, transition and add, remove, change (simple): Caller Display Add to add the service, otherwise select None. Call Diverson Busy Add to add the service, otherwise select None. Call Diversion Immediate Add to add the service, otherwise select None. 83 Online ordering and tracking May 2017

84 Call Diversion Multiple Add to add the service, otherwise select None. Call Diversion No Answer Call Minder (Call Forwarding) Add to add the service, otherwise select None. Add to add the service, otherwise select None. Call Minder (No Call Forwarding) Add to add the service, otherwise select None. Call Transfer Add to add the service, otherwise select None. Call Waiting Add to add the service, otherwise select None. Dual Number Add to add the service, otherwise select None. Dual Number Reserved Number The dual number, e.g Number Withhold Remote Divert Three Way Calling Add to add the service, otherwise select None. Add to add the service, otherwise select None. Add to add the service, otherwise select None. Call Restriction (Directory Access) Add to add the service, otherwise select None. Call Restriction (No Directory Access) Add to add the service, otherwise select None. Call Restriction PIN The 4 digit PIN, e.g Faxability Add to add the service, otherwise select None. Faxability Reserved Number The fax number, e.g Hotline Delayed Hotline Immediate Add to add the service, otherwise select None. Add to add the service, otherwise select None. 84 Online ordering and tracking May 2017

85 Hotline Phone Number The hotline phone number, e.g Hotline is a service that autodials a preset number when the handset is off the hook. Line Services section Complete this section for the following scenarios - new connect, move address, transition and add, remove, change (simple): Wiring & Maintenance Yes for wiring maintenance, otherwise select No. Temporary Disconnect (Hard) None, Add or Remove. Temporary Disconnect (Soft) None, Add or Remove. Change Customer Link termination Number None or Change. New Customer Link Termination Number The termination number, e.g Change Number None or Change. New Number The new phone number, e.g Change Line Rental Contract Term None or Change. New Line Rental Contract Terms No Strings or 24 Months as per your end user contract. Change Call Plan None. 85 Online ordering and tracking May 2017

86 Bundle Details section Complete this section for the following scenarios - new connect, move address, transition and add, remove, change (simple): Smart Bundle (Call Forwarding) None, Add or Remove. Smart Bundle (No Call Forwarding) None, Add or Remove. Access and Messaging Bundle (Call Forwarding) None, Add or Remove. Access and Messaging Bundle (No Call Forwarding) None, Add or Remove. Call Blocks section Complete this section for the following scenarios - new connect, move address, transition and add, remove, change (simple): Toll Bar (International) None, Add or Remove. Toll Bar (full) None, Add or Remove Call Blocking None, Add or Remove. Direct Connect Call Bar None, Add or Remove. Directory Listing Options section Complete this section for the following scenarios - new connect, move address and add, remove, change (simple): 86 Online ordering and tracking May 2017

87 Directory Listing Preference The type of directory service required: Published searchable in the white pages and online, can be accessed through directory assistance and available to emergency services. Non Published not available in the white pages or online, but is available through Directory Assistance and is available to emergency services. Unlisted only available to emergency services. Confidential not easily available to emergency services / police. Confidential Police only available to emergency services. Warning: Check any default options and ensure this is the option your end user requires or previously required. First Name The end user s first name as they would like it to appear in the phone book. Last Name The end user s last name as they would like it to appear in the phone book. Full Company Name The end user s full company name as they would like it to appear in the phone book. Service Details section Complete this section for add, remove, change (complex) scenarios: Instructions Describe the required change. POTS Losing Service Provider Details section Complete this section for transition scenarios: POTS Losing Service provider Name The appropriate option from the dropdown menu. 87 Online ordering and tracking May 2017

88 Current Telecom Account Number If Telecom NZ selected you must complete this field. Enter the Telecom account number. POTS Options or Request for Service section Complete this section for the following scenarios - transition and PSD orders Line Type PSTN. Product Home Line or Business Line. POTS Segment This field will auto populate when an option is selected in the Product field above. POTS Billing Account The appropriate option from the dropdown list. Service Requests Type The appropriate option. POTS Number The existing phone number, e.g Current Service Provider The current service provider from the dropdown list. Request Details section Complete this section for Tollfree Number orders: Service Type 0800 Request Type One of the following: 0800 NC for a new connection 0800 MAC to move address, add or change service 0800 RQ to disconnect the service. 88 Online ordering and tracking May 2017

89 General comments section Complete this section for Tollfree Number orders: Comments Any additional comments. 6. Complete the Site Details and Work Bookings sections if required. 7. Click Validate to validate the order. Action any validation errors if required. 8. Click Submit to submit your order. If you are ordering a Broadband mapping or remapping and need to attach supporting information, click Attach Files to attach the appropriate documents and click Upload Files. Click Validate, then Submit again. 9. Record the OO&T Request ID that appears at the top of the screen so you can manage this order VOICE NEW CONNECTION EXAMPLE View an example of a completed Voice New Connection order for a single line here: Voice New Connection order example - single line 89 Online ordering and tracking May 2017

90 90 Online ordering and tracking May 2017

91 INTERPRET THE PSD ORDER RESULTS You can view the PSD order results once your Voice PSD order has a status of Completed. See Search for your order to find and open your order. View an example of PSD results here: PSD results example 91 Online ordering and tracking May 2017

92 92 Online ordering and tracking May 2017

93 The following table describes the results fields: DESCRIPTION Exchange Name Future capability no data will be filtered in this field at this stage. Switch Name Future capability no data will be filtered in this field at this stage. Switch Type Future capability no data will be filtered in this field at this stage. Switch Class Line Type Associated Pilot Number Future capability no data will be filtered in this field at this stage. Individual, Pilot, Other, ISDN or Stepper. Pilot number for the line. Associated Steppers Any stepping numbers associated with the pilot number. Service Type The service class type short code for any services currently provisioned on the line. See Service class tables for a full list of Service Class codes broken down by Exchange Type. Restriction Class Any restrictions on the line. Raw PSD results See Interpret the Raw PSD Results below for an explanation on how to read these results. Interpret the raw PSD results The following table describes how to interpret the Raw PSD results field. For more examples of returned Raw PSD results, see PSD raw results examples: RESULT ELEMENT DESCRIPTION STS NE Cmd: : NASEX command test reference for PSD commands N/a 93 Online ordering and tracking May 2017

94 PSD:N = nnnnnnn Confirms the exchange number. # OFC = 220 # Office Code (the first 3 digits of the SDN) The last four digits of the line number. EL = If the EL has 7 characters, it belongs to a K, S or M Neax Exchange. If the EL has 8 characters, it belongs to an E Exchange or an RLU Not used This represents the line class. Common Line Class codes include: Individual POTS line POTS Pilot Line POTS Stepper Line Centrex Pilot Individual Centrex Line Centrex Stepper line ISDN Pilot ISDN MSN See Line class tables for a full list of line class types This represents the restriction class. The first 2 characters are for terminating restrictions and the last 2 for originating restrictions. See Restriction class tables for a full list of restriction class types. 00 AC Additional Class. N BNW Balanced Network (allows matching the customer to the cable pair). Line This is the Line class type. 94 Online ordering and tracking May 2017

95 11.5 Order voice - single/multiple lines Complete the following steps to create and submit a Voice order for single/multiple line requests: 1. Start on the Layer 2 Dashboard, click the Order Entry menu and select Voice Orders. 2. Use the following table to determine which type of order to select under the Multiple Line Requests section: IF... Connecting a new single or multiple voice lines and their associated services. This includes DDIs to a new pilot THEN SELECT... New Connection. Adding or removing services on a line. This includes DDIs to an existing pilot Add/Remove Product. Moving the single or multiple voice lines and their associated services to another address Move Address. Disconnecting an existing single or multiple voice lines and their associated services Relinquishment. Transitioning the broadband service from a different service provider to you Enhanced Reassignment 3. Complete the following sections of the order. Not all sections or fields will display for all order types. Click Next at the end of each section if required: Enter your Service Provider Details section Complete this section for all orders: Select the Connection Type New Connection Without Broadband. 95 Online ordering and tracking May 2017

96 Select the Line Group to Connect or Select the Line Type to Reassign One of the following: PSTN ISDN BRA ISDN PRA. Do not use the DDI option, add the DDI numbers into the PSTN or ISDN line. Select the Billing Account Number The appropriate billing account. The product will be billed to this account. Enter the End Customer Details section Complete this section for the following scenarios - new connect, add or remove services, move address and relinquishment: Customer Name Segment The end user s name. One of the following: Residential for a home voice line SME for a business/isdn voice line Corporate for business if the end user is on the corporate list. Zone No Zone, Zone 1 or Zone 2. Is the Line with a 3rd Party? No if the line is with Telecom, otherwise select Yes. 3rd party Losing Service Provider for Line If you selected Yes then select the name of the service provider. Enter the Line Type to Relinquish or Choose Reassignment Type section Complete this section for the following scenarios - relinquishment and enhanced reassignment: 96 Online ordering and tracking May 2017

97 Line Type One of the following: PSTN ISDN BRA ISDN PRA. Does the reassignment If yes, please choose a Product Is the Broadband with a 3rd Party? 3rd party Losing Service Provider for Line Yes if it includes Broadband, otherwise select No. The product. No if the line is with Telecom, otherwise select Yes. The name of the losing service provider. 4. Click Finish. 5. Complete the Service Provider Details, Billing, Customer Details, Site and Work Booking Details sections. 6. Click Next. 7. Complete the following sections of the order. Not all sections or fields will display for all order types. New PSTN Connection Details section Complete this section for new connect scenarios. To enter multiple PSTN new connections: Enter the first new connection and click Save. Repeat until all new connections are entered. Line Type Terminate Line To Pilot Number The type of line, e.g. Individual. The type of termination line, e.g. BT Jack. Residential will always be BT Jack. The pilot number if it is for an existing pilot line or if a new line number has been reserved. 97 Online ordering and tracking May 2017

98 Porting? Add to UBA? Yes if the end user is bringing their existing phone number, otherwise select No. Yes if you want to add the POTS line to clothe an existing naked UBA connection, otherwise select No. Directory Listing Instructions Details to be published in the directory listing as the end user would like it to appear, e.g. Bob Jones. Any additional information: If porting a number, enter the end user s line number to port, the losing service provider name and account number. If adding to UBA, enter the existing UBA ASID. If centrex, enter basic business group details, type of hunting, hold lines etc. Reserved number(s) if required. Residential and if connecting multiple lines, enter main line (e.g ), Second Line (e.g ) and Faxability/Dual Number (e.g ). SME/Corporate, enter Pilot (e.g ), DDI (e.g ) and Stepper (e.g ). Other details, i.e. toll bar requests, details for the technician. New ISDN Connection Details section Complete this section for new connect scenarios. To enter multiple ISDN new connections: Enter the first new connection and click Save. Repeat until all new connections are entered. Line Type Pilot Number The type of line, e.g. Stepper. The pilot number if it is for an existing pilot. Porting? Yes if the end user is bringing their existing phone number, otherwise select No. 98 Online ordering and tracking May 2017

99 Directory Listing Details to be published in the directory listing as the end user would like it to appear, e.g. Bob Jones. Instructions Any additional information: If porting a number, enter the end user s line number to port, the losing service provider name and account number. If adding to UBA, enter the existing UBA ASID. If centrex, enter basic business group details, type of hunting, hold lines etc. Reserved number(s) for SME/Corp, enter Pilot ( ), DDI ( ) and stepper ( ) Other details, ie. Toll bar requests, details for the technician. NT Type (BRA Only) Standard or NT Plus. Number of Channels (PRA Only) From 1 to 30. Channel Interface (PRA Only) 120 ohm or 75 ohm. Normally 120 ohm unless specified by your PABX technician. Digits Forward From 1 to 9 or Same as Current. This indicates how long the extension numbers are. Caller Line Restrict Yes to withhold number, otherwise select No. Caller line ID The Caller ID. Site Visit Contact Details Details of the contact person at the site. This person must know about the job and have access to required rooms. Voice Products/Services MAC Form section Complete this section for add or remove services scenarios. To enter multiple voice lines: Enter the first voice line and click Save. Repeat until all voice lines are entered. 99 Online ordering and tracking May 2017

100 Product/Service The product or service. If the product required is not there select Other. Action New Connection, Relinquish or Other from the dropdown list. Instructions If you selected Other in the product field, then this field needs to be completed. Reserved Dual Number/Faxability number (if required), e.g Directory Listing Details Complete this section if a directory listing needs to be changed. Service Name Name for the directory. Street Name and Number Street number and name of street, including the suffix, e.g. 34 Calcutta St. Suburb Name of suburb. Rural Address Rural address including street number and number. City City name. Directory Listing Type The type of directory listing from the dropdown box. Chorus (or Wholesale) Voice Move Address - Residential Details section Complete this section for add or remove services scenarios: Service Type Move Type Intact or Installer Required. Type of move. Requested Phone Number The number you have reserved using PSTN reservation. 100 Online ordering and tracking May 2017

101 Change Of Number Service Required? Yes to inform callers of the end user s new number, otherwise select No. Change Directory Listing? Yes to change the end user's directory listing, otherwise No. Service Telephone Number Service Name Phone number for directory. Name for the directory. Street Name and Number Street number and name of street, including the suffix, e.g. 34 Calcutta St. Suburb Rural Address Name of suburb. Rural address including street number and number. City City name. Directory Listing Type The type of directory listing from the dropdown box. Chorus (or Wholesale) Voice Move Address - SME/Corp section Complete this section for add or remove services scenarios: To move multiple voice lines, enter the first voice line in the Move fields and click Save. Repeat until all voice lines are entered. If adding multiple voice lines in the Other fields, enter the first voice line and click Save. Repeat until all voice lines are entered. Line Type PSTN, ISDN or DDI option from the dropdown list. From Line # First line number in the range of line numbers to be moved. To Line # Last line number in the range of line numbers to be moved. Terminate Line to BT Jack or Demarc from the dropdown list. 101 Online ordering and tracking May 2017

102 D/L Change Details of the directory listing change. Instructions Reserved number(s) for SME/Corp, enter Pilot (e.g ), DDI (e.g ) and Stepper (e.g ). Any additional information. Relinquish Voice PSTN or ISDN section Complete this section for disconnect scenarios. To relinquish multiple Pilot or DDI connections: Enter the first voice line in the Pilot or DDI fields and click Save. Enter the next voice line in the Stepper table, click Save and repeat until all voice lines are entered. Type to Relinquish Pilot Line Number Select Stepper, Pilot or Line. The pilot line number. Porting (check box) Check the box to indicate whether the Pilot Line is ported. Stepper Line Number Complete this field if there are existing steppers. Porting (dropdown) Indicate whether the Pilot Line is ported. Instructions Any special instructions. Site Visit Contact Details (ISDN Only) Provide details if the line is ISDN BRA or ISDN PRA. From Line Number First line number in the range of line numbers to be relinquished. To Line Number Last line number in the range of line numbers to be relinquished. Stepper Line Number The Stepper Line Number. Pilot Line Number The Pilot Line Number. 102 Online ordering and tracking May 2017

103 Line Number The line number. Reassignment Details section Complete this section for enhanced reassignment scenarios: Line Number Account Name Telecom Account Number Line number. This is the account name as it appears on the losing service provider s account for this customer that you are reassigning. Telecom account number. Residential reassignment are processed at an account level, therefore all the line numbers under the specified account will be reassigned. Wholesale Voice Reassignment - Business (PSTN/ISDN) section Complete this section for enhanced reassignment scenarios. To enter multiple voice lines: Enter the first voice line in the Individual Line, Pilot or Steppers/DDI s to be Relinquished table fields and click Save. Repeat until all voice lines are entered. Telecom Account Telecom account number. Account name Account name Directory listing name Directory listing name Tyoe to reassign Pilot or individual line check box Acct number The account number Line number The line number 103 Online ordering and tracking May 2017

104 Products to discontinue Comments Select the boxes beside the services to be discontinued Any additional comments From line # First line number in the range of line numbers to be reassigned To line # Last line number in the range of line numbers to be relinquished. Click submit form. The OO&T confirmation displays Record the OO&T Request ID that appears at the top of the screen so you can manage this order. 12 Network Relocation/Removal Copper Service Lead-in 12.1 About Network Relocation/Removal By using the Network Relocation/Removal ordering service you can request the relocation of network elements (cable terminals, terminals, cabinets etc). The relocation can be requested using either the Layer 1 generic order form or the Layer 2 Voice, add remove change (complex) form in the appropriate dashboard in OO&T Business rules Important points to note: You will be charged for all costs. A Chorus technician will contact the end user to arrange a site visit to scope the relocation requirements. A quote will be provided by Chorus to you to accept, and is valid for 30 days. Where the network is a pole and is shared by neighbours, relocation will not occur unless permission is given by all those that are serviced by the pole. In this instance, only you will be charged and proof of authorisation from all parties must be provided. Chorus will provide a quote to remove Chorus Network from an end users property. Quote details will not be provided to the end user. 104 Online ordering and tracking May 2017

105 Some relocations may require third party approvals, e.g. local council, property owners. Chorus will obtain all necessary approvals Order Network Relocation Start on the Layer 2 dashboard. Click order entry, then select voice orders, add remove change (ARC) complex form CUSTOMER DETAILS First Name Last Name The end users first name The end users last name Full Company Name Name of the company requesting Network Relocation EXISTING SERVICE DETAILS Existing Phone Number Phone number at the address of end user requesting Network Relocation/Removal. If no number is available at the address please use and enter address details in the instructions field SERVICE DETAILS 105 Online ordering and tracking May 2017

106 Instructions Address where relocation/removal is required. Site contact name and number Billing account number for us to bill charges What is the Chorus network element to be moved/removed? E.g. Is it a CT (cable terminal)? This is recognised by a small, square, black or green coloured box. Is it a plinth? This is recognised by a grey coloured, plastic, cylindrical tube. Is it a cabinet? This is recognised by a large green or beige coloured box with door/s. Is it a pole? Generally, telephone poles are on the right hand side of the road, street, etc. looking down the street, with the local exchange at your back. Is the pole concrete or wooden? Include any labels or numbers from the network element. Is the network element on private property? If yes we need property owners name and number. Reason why network is required to be moved/removed. Is it on shared property or has shared services. Copper or fibre service. What is the preferred address to provide the quote (preferably a group address) Click validate to validate the order. Action any validation errors if required. Click submit to submit your order. Record the OO&T request ID which appears at the top of the screen so you can manage this order Next steps We will arrange a site visit with the end user in 5 working days to scope the site. During this stage the order status will be changed to service order entered. After the scoping is completed a quote will be ed to you in 10 working days from copper@chorus.co.nz and your OO&T order will be updated with summarised information of the quote. We will change the order status to processing. You will need to either accept or decline the quote. If you wish to proceed with the work required to relocate the Chorus network at your property, please take time to complete the consent form, sign it and return it via to chorus_provbuild@chorus.co.nz. Update the OO&T order with your decision using the add comments fields in OO&T. The quote is valid for 30 days. 106 Online ordering and tracking May 2017

107 If you accept the quote we will progress with the order and provide you an RFS date and change the order status to RFS confirmed Order Statuses STAGES STATUS IN ARC (COMPLEX) FORM (LAYER 2) STATUS IN GENERIC FORM (LAYER 1) Order placed in OOT Support New Scope date confirmed Service order entered Accepted Quote sent to you awaiting acceptance Processing Processing Quote accepted awaiting build RFSD Ready for Provisioning Allocation RFS confirmed RFS confirmed RFS confirmed Build completed Service given /completed Completed EXCEPTION STAGES STATUS IN ARC (COMPLEX) FORM (LAYER 2) STATUS IN GENERIC FORM (LAYER 1) Staged to network design for approval Ready for Provisioning Allocation Quote rejected /expired Cancelled Cancelled CTA / awaiting customer to provide info Processing Processing 12.6 Network Relocation/Removal Billing We will create a new fictitious billing number (161XXXXXXXX) on your existing account and all charges that relate to relocating the network for a particular site will be billed to this number. The Network Relocation/Removal charges will appear on your monthly Ebill. 107 Online ordering and tracking May 2017

108 SPOT CODES WE WILL USE TO BILL YOU: SPOT CODES DESCRIPTIONS 7CC07 Labour 1CMAT Material and misc charges 7CC08 Site visit fee 12.7 Assistance and Contact Numbers PROVISIONING ESCALATION MATRIX FOR NETWORK RELOCATION For escalations please use the copper products peer to peer escalation matrix here CONTACTS FOR EACH STAGE Place comment in OOT request opt 1 Select escalation check box in OO&T Duty Escalation Manager Provisioning Manager- UCLL & Voice Mehak Mathur (Interim) voice_teammanage r@chorus.co.nz Head of Provisioning Marcus Wofinden Response Time: 4 hours Response Time: 30 Minutes Response Time: 30 Minutes Response Time: 30 Minutes Response Time: 30 Minutes 108 Online ordering and tracking May 2017

109 13 Network Relocation/Removal Copper Service Lead-in 13.1 About Network Relocation/Removal Using the Network Relocation/Removal ordering service you can request the re-location of network elements (cable terminals, terminals, cabinets etc). The relocation can be requested using either the Layer 1 generic order form or the Layer 2 Voice, add remove change (complex) form in the appropriate dashboard in OO&T Business rules Important points to note: You will be charged for all costs. A Chorus technician will contact the end user to arrange a site visit to scope the relocation requirements. A quote will be provided by Chorus to you to accept, and is valid for 30 days. Where the network is a pole and is shared by neighbours, relocation will not occur unless permission is given by all those that are serviced by the pole. In this instance, only you will be charged and proof of authorisation from all parties must be provided. Chorus will provide a quote to remove Chorus Network from an end users property. Quote details will not be provided to the end user. Some relocations may require third party approvals, e.g. local council, property owners. Chorus will obtain all necessary approvals Order Network Relocation Start on the Layer 2 dashboard click order entry select voice orders, add remove change (ARC) complex form CUSTOMER DETAILS First Name Last Name Full Company Name The end users first name The end users last name Name of the company requesting Network Relocation 109 Online ordering and tracking May 2017

110 EXISTING SERVICE DETAILS Existing Phone Number Phone number at the address of end user requesting Network Relocation/Removal. If no number is available at the address please use and enter address details in the instructions field Service details Instructions Address where relocation/removal is required. Site contact name and number Billing account number for us to bill charges What is the Chorus network element to be moved/removed? E.g. Is it a CT (cable terminal)? This is recognised by a small, square, black or green coloured box. Is it a plinth? This is recognised by a grey coloured, plastic, cylindrical tube. Is it a cabinet? This is recognised by a large green or beige coloured box with door/s. Is it a pole? Generally, telephone poles are on the right hand side of the road, street, etc. looking down the street, with the local exchange at your back. Is the pole concrete or wooden? Include any labels or numbers from the network element. Is the network element on private property? If yes we need property owners name and number. Reason why network is required to be moved/removed. Is it on shared property or has shared services. Copper or fibre service. Click validate to validate the order. Action any validation errors if required. Click submit to submit your order. Record the OO&T request ID which appears at the top of the screen so you can manage this order. 110 Online ordering and tracking May 2017

111 13.5 Next Steps We will arrange a site visit with the end user in 5 working days to scope the site, during this stage the order status will be changed to service order entered. After the scoping is completed a quote will be ed to you in 10 working days from chorus_provbuild@chorus.co.nz and your OO&T order will be updated with summarised information of the quote. We will change the order status to processing. You will need to either accept or decline the quote If you wish to proceed with the work required to relocate the Chorus network at your property please take time to complete the concent form, sign it and return it via to chorus_provbuild@chorus.co.nz and update the OO&T order with your decision using the add comments fields in OO&T. The quote is valid for 30 days. If you accept the quote we will progress with the order and provide you an RFS date and change the order status to RFS confirmed Order Statuses STAGES STATUS IN ARC (COMPLEX) FORM (LAYER 2) STATUS IN GENERIC FORM (LAYER 1) Order placed in OOT Support New Scope date confirmed Service order entered Accepted Quote sent to you awaiting acceptance Processing Processing Quote accepted awaiting build RFSD Ready for Provisioning Allocation RFS confirmed RFS confirmed RFS confirmed Build completed Service given /completed Completed EXCEPTION STAGES STATUS IN ARC (COMPLEX) FORM (LAYER 2) STATUS IN GENERIC FORM (LAYER 1) Staged to network design for approval Ready for Provisioning Allocation Quote rejected /expired Cancelled Cancelled 111 Online ordering and tracking May 2017

112 CTAed awaiting customer to provide info Processing Processing 13.7 Network Relocation/Removal Billing We will create a new fictitious billing number (161XXXXXXXX) on your existing account and all charges that relate to relocating the network for a particular site will be billed to this number. The Network Relocation/Removal charges will appear on your monthly Ebill SPOT CODES WE WILL USE TO BILL YOU: SPOT CODES DESCRIPTIONS 7CC07 Labour 1CMAT Material and misc charges 7CC08 Site visit fee 13.8 Assistance and Contact Numbers PROVISIONING ESCALATION MATRIX FOR NETWORK RELOCATION For escalations please use the copper products peer to peer escalation matrix here CONTACTS FOR EACH STAGE Place comment in OOT request opt 1 Select escalation check box in OO&T Duty Escalation Manager Provisioning Manager- UCLL & Voice Mehak Mathur (Interim) voice_teamman ager@chorus.co.nz Head of Provisioning Marcus Wofinden Marcus.wofinden@cho rus.co.nz Response Time: 4 hours Response Time: 30 Minutes Response Time: 30 Minutes Response Time: 30 Minutes Response Time: 30 Minutes 112 Online ordering and tracking May 2017

113 14 Copper Service Lead-In 14.1 About Copper Service Lead-Ins A new Copper Service Lead-In can be installed when an end-customer is planning network connection for their new property or to convert from overhead (pole) to underground (trench). With this service a technician will go to site to: Install 20mm pipe in an open trench; Install an External Termination Point (ETP); and Provision an underground copper service lead (in 20mm pipe) and/or four span of overhead service lead between the Network Distribution Point and ETP. The lead-in can be requested using either the Layer 1 generic order form or the Layer 2 Voice, add remove change (complex) form in the appropriate dashboard in OO&T Business rules Important points to note: Standard Copper Service Lead-In installation is for installations under 100m. Non Standard Copper Service Lead-In installation is for installations over 100m. Copper Service Lead In installations can be used to convert from overhead (pole) to underground (trench). This does not include trenching or pole removal. If you place a new connection order and a Copper Service Lead-In is required we will advise that the Copper Service Lead-In is chargeable. Following agreement to proceed we will install the Copper Service Lead-In once the end user has dug the trench. All charges will be billed to the retail service provider. If a Copper Service Lead-In is the only service the end user requires you will need to order using the layer 1 Generic Order Form (Field Services Misc) or the layer 2 Voice ARC form via OOT Order Copper Service Lead-In Start on the Layer 2 dashboard click Order Entry select Voice orders, Add Remove Change (ARC) complex form CUSTOMER DETAILS First Name The end user's first name Last Name The end user's last name 113 Online ordering and tracking May 2017

114 Full Company Name EXISTING SERVICE DETAILS Name of the company requesting Copper Service Lead-In Existing Phone Number Phone number at the address of end user requesting Copper Service Lead-In. If no number is available at the address please use and enter address details in the Instructions field. Instructions Is the customer the property owner or subdivider? If sub-divider has the subdivision had network cabling extended to the boundary of the section/s? Yes/No. If No is cabling required to the boundary of the sections to meet council consent conditions? Yes/No. If Yes contact: The Sub-Division Group for further details. Is the service lead a conversion from over head (pole) to underground (trench)? Is the trench open? Yes/No. If No who is facilitating the trench? Will the trench be used for other services, e.g. power, water? If Yes - have these services been laid? (Phone cable goes in last). Approximate length of trench (in metres). Is there a 20mm conduit pipe already laid in the open trench? Yes/No. If yes, please specify that only require for the Copper Service Lead Installed. If no, please state requirement to install Copper Service Lead In 20mm conduit pipe; or to install and lay the 20mm conduit pipe only Click Validate to validate the order. Action any validation errors if required. Click Submit to submit your order. Record the OO&T Request ID which appears at the top of the screen so you can manage this order. 114 Online ordering and tracking May 2017

115 14.4 Next steps For Layer 2 Voice ARC complex form the order will go through these statuses: Support Service Order Entered RFS Confirmed Stays in RFS confirmed till its completed Completed 14.5 Assistance and contact numbers PROVISIONING ESCALATION MATRIX FOR COPPER SERVICE LEAD-IN Place comment in OOT request Select escalation check box in OO&T Duty Escalation Manager Provisioning Manager of the team provisioning your order Head of Provisioning Marcus Wofinden Marcus.wofinden@chorus.co.nz 005 opt 1 Response Time: 4 hours Response Time: 30 Minutes Response Time: 30 Minutes Response Time: 30 Minutes Response Time: 30 Minutes BILLING Billing queries in the first instance raise a case/ticket in the customer dispute portal TED or to 115 Online ordering and tracking May 2017

116 15 Copper Site Investigation Layer Copper Site Investigation (also known as Network Availability Investigation) involves a site visit (scheduled truck roll) for a service technician to inspect a defined site between the property boundaries to the demarcation ETP. This service is to provide answers to the end user s questions to determine what copper network capacity is available, performance of that copper (only possible for working or intact circuits), location of plant, and any miscellaneous request for future copper service. This is not a quote and the investigation result is accurate as at the date the site investigation is conducted Business rules Important points to note: This process is applicable to Copper only. It is your responsibility to specify what is required within the Site Investigation activities; requests may be submitted in the form of a list of questions to be answered. The Site Investigation is not a quote, and is a service to scope the defined site between the property boundaries to the demarcation ETP for capacity for future requests. Capacity will not be reserved so there is no guarantee the capacity will still be available if the service is ordered after the Site Investigation has been completed. The information provided from the Site Investigation is accurate as at the date the Site Investigation is conducted. The service is typically (but not always), made up of the following: Verify feeder and distribution network cabling availability and capacity (both for direct feed and cabinets); Verify that there is sufficiently close proximity between the existing network and the proposed service location; Verify availability at the proposed service location, confirm cable capacity for new lines to be installed at site (check E & D side pairs to ensure network are available). Determine network capacity/availability for future copper service request; Determine the location of network plan eg: If there is a cable termination point (CT) outside or within the building; Provide advice on where the trench should be dug; Check lead-in cable (if spares are available); 116 Online ordering and tracking May 2017

117 Scope premises in conjunction with a large installation of multiple lines; Measure characteristics of the Chorus network 15.3 Order Copper Site Investigation Start on the Layer 2 dashboard click Order entry select Voice orders, Add Remove Change (ARC) Complex form CUSTOMER DETAILS First Name The end user s first name Last Name The end user s last name Full Company Name Name of the company requesting Site Investigation EXISTING SERVICE DETAILS Existing Phone Number Phone number at the address of end user requesting Copper Site Investigation If there is no number available at the address please advise "no existing number" and enter address details in the Instructions field SERVICE DETAILS Instructions Site contact name and number Billing account number for us to bill charges Specify what is required within the Copper Site Investigation activities; requests may be submitted in the form of a list of questions to be answered. Click validate to validate the order. Action any validation errors if required. 117 Online ordering and tracking May 2017

118 Click submit to submit your order. Record the OO&T Request ID which appears at the top of the screen so you can manage this order Next steps We will arrange a site visit with the end customer to carry out the Copper Site Investigation at the defined 118 Online ordering and tracking May 2017

119 16 Network Extension 16.1 About Network Extension There are two options for managing your customer s copper network extension quote experience; you can continue to manage the communications and interactions with your customer yourself, or you can elect to let us do it for you via the new Copper Network Extension Quote Responsibility Process Please contact your SDM if you want to Opt out ( Chorus to manage end customer communication )please note the Opt out option is only available on a company-wide basis i.e. all business units follow the same process for all orders rather than by individual customer/per transaction. Opt out process for Network Extension If you opt out of the quote responsibility for copper network extension we will manage the communications with your customers for the quote preparation, confirmation and payment receipt following acceptance. During the quote acceptance process we will place the order in Waiter status once the quote is accepted the order status will be changed to build until the build work is completed. Opting out would begin from the point that copper build is agreed (as required) to enable the service order to be fulfilled. It would end when we advise you that the extension has been staged to build, following receipt of payment and when we can commence work. Opt in Process for Network Extension If you place a new connection order for a Copper Service and we find that we need to either need to build new or increase capacity (known as refer to build ) to provide service. We will advise in the order that Network Extension is required and chargeable. Chorus will supply the quote within 10 days, and quotes are valid for 90 days. Once the quote is accepted we will proceed to build. All charges will be billed to the retail service provider Business Rules Opt in process We will advise in the order that Network Extension is required and chargeable. RSP will be charged for the quoted amount and it will appear on your nominated account and will have dedicated spot codes A Chorus technician may contact the end user to arrange a site visit to scope the Extension requirements. A quote will be provided by Chorus to you to accept, and is valid for 90 days. Chorus will provide a quote to Extend the network to the RSP. Quote details will not be provided to the end user. 119 Online ordering and tracking May 2017

120 Some Extensions may require third party approvals, e.g. local council, property owners. Chorus will obtain all necessary approvals. A completed quote will be provided to you within 10 working days via . All updates will be provided in OO&T We will change the order status to Waiters. If you accept the quote we will progress with the order and provide you a Build date. Should a job be cancelled following a quote acceptance and build commencing, charges will apply for any costs incurred to date for the network build Order Network Extension The Network extension service can only by ordered in conjunction with other Copper Services Next Steps Once Build is completed, connection RFS will be scheduled Network Extension Billing Spot codes ISPDH Descriptions Network extension build Additional Information Field #Service Order Number, OOT reference number, Name of end customer, Address 16.6 Billing Billing queries in the first instance raise a case/ticket in the customer dispute portal TED or to chorus_billing@chorus.co.nz 120 Online ordering and tracking May 2017

121 17 Temporary disconnection of overhead service lead in 17.1 About this service End users request this temporary disconnect through their service provider or alternatively for non-retail service providers (such as a contractor or developer), Chorus will accept this request on their behalf. Scenarios for this requirement can include: Towing vehicles e.g. boat House renovations Landscaping The temporary disconnect can be requested using the Layer 2 Voice, Add Remove Change (complex) form in the appropriate dashboard in OO&T Business rules Important points to note: Chorus will temporarily disconnect then reconnect the service lead at its current location. A request to temporarily relocate a Chorus service lead is not included in this process and is to be managed within the Chorus Network Relocation process. An end user with a relationship with a retail service provider must contact their retail service provider to submit this request. A request to Chorus for a temporary disconnect is a chargeable service. For jobs where the disconnection is only required for up to one hour, the technician will stay on site and reconnect the lead in once the work at the property is completed. For jobs where the disconnection is required to be in place for more than 1 hour we will need to send our service technician out twice once to disconnect the lead in and once to reconnect it when the work on the property is completed. This will incur the cost of two truck rolls. Chorus will manage the temporary disconnect and reconnect on one order using the Customer to Advise (CTA) process (maximum period of 30 days). Requirements for a temporary disconnect greater than 30 days will need to be managed on two orders (one order for the temporary disconnect and one order the reconnect). If Chorus attend site and identify the service lead is not a Chorus service lead, the charge still applies and is non-refundable Order temporary disconnect Start on the Layer 2 dashboard click Order Entry select Voice orders, Add Remove Change (ARC) complex form CUSTOMER DETAILS 121 Online ordering and tracking May 2017

122 First name The end user's first name Last name The end user's last name Full company name Name of the company requesting temporary disconnect 17.4 Existing service details Existing phone number Phone number at the address of end user requesting Temporary Disconnect. If no number is available at the address please use and enter address details in the Instructions field SERVICE DETAILS Field What to enter or select 122 Online ordering and tracking May 2017

123 Temporary Network Disconnect (please include at the beginning of Instructions) Disconnection date Reconnection date Customer contact numbers: Daytime number Mobile number Site contact name (if different to above) Site contact number What is the network element/chorus plant to be disconnected/ reconnected? Chorus asset tag (is this definitely Chorus plant?) If a pole - does the pole also have electricity supply connected to it? Is the Chorus network element on private property or in a Rights of Way (ROW)? Reason why this Chorus network element is required to be disconnected Is this property owned by the requestor? If on private property, the contact details of the actual property owner: Click Validate to validate the order. Action any validation errors if required. Click Submit to submit your order. Record the OO&T Request ID which appears at the top of the screen so you can manage this order Next steps For Layer 2 Voice ARC complex form the order will go through these statuses: Support only when the service provider is not sure when a disconnection is required. RFS confirmed Stays in RFS confirmed till its completed Completed 123 Online ordering and tracking May 2017

124 17.6 Assistance and contact numbers PROVISIONING Please use the Voice Escalation process to escalate an order BILLING Billing queries in the first instance raise a case/ticket in the customer dispute portal TED or to chorus_billing@chorus.co.nz 124 Online ordering and tracking May 2017

125 18 Green Pipe 20mm 18.1 To provision 20mm green pipe into an existing open trench at a defined premise to deliver a fibre or copper lead-in Business rules Important points to note: Standard 20mm green pipe installation is for installations under 100 metres. Non Standard 20mm green pipe installation is for installation over 100 metres. All charges will be billed to the service provider 18.3 Order 20 mm green pipe Start on the Layer 2 dashboard click Order entry>>select Voice orders>>add Remove Change (ARC) Complex form CUSTOMER DETAILS First Name Last name Full Company Name The end user's first name The end user's last name Name of the company requesting 20 mm green pipe EXISTING SERVICE DETAILS Existing phone number Phone number at the address of the end user requesting the 20 mm green pipe. If there is no number available at the address please use and enter address details in the Instructions field. 125 Online ordering and tracking May 2017

126 18.4 Service details Instructions Details of the type of request e.g. Request for 20mm green pipe install Physical address details Site contact name and number Secondary contact name and number (if required) Service provider Billing Account Number Is the trench open? Yes/No. If No who is facilitating the trench? Click Validate to validate the order. Action any validation errors if required. Click Submit to submit your order. Record the OO&T Request ID which appears at the top of the screen so you can manage this order Before you order You may need to complete one or more of the following before you place an order for Broadband: Search for open service orders. If you submit an order against an address or line which already has an order in progress it will be rejected. Run a Layer 2 Prequalification to check service availability in the following scenarios - connecting Broadband, changing plans (e.g. from EUBA to VDSL), transitioning an existing Broadband connection from another service provider and when an end user moves address. If the automated prequalification returns an inconclusive result, run a manual prequalification. Check for an intact line in the following scenarios - connecting Baseband and when an end user moves address. For Broadband Mapping/Remapping, ensure you have any supporting documentation ready to attach to the order, e.g. any exchange, handover IDA or ASID information to complete your mapping/remapping request. When ordering a New Connection or Move Address and the automated prequalification for the address shows ONT present Please Order a fibre connection. However, if your customer requires a copper broadband connection for a specific reason please add a comment in the order. You can also view service company schedules to view available appointment times Order Broadband THE ORDERING PROCESS Broadband follows the standard process for ordering a Layer 2 product 126 Online ordering and tracking May 2017

127 STEPS Complete the following steps to create and submit a Broadband order: 1. Ensure you have received a positive prequalification result if required. 2. Start on the Layer 2 Dashboard, click the Order Entry menu and select Broadband Orders. 3. Use the following table to determine which type of order to select: IF... THEN SELECT... A new Broadband connection, including Boost VDSL Broadband New Connection Changing a Broadband Plan, including Boost VDSL Broadband Change Plan Disconnecting Broadband, including Boost VDSL Broadband Disconnection The end user is moving address, including Boost VDSL Broadband Move Address Adding new POTS connection to naked Broadband Broadband Simple Voice Connection Transitioning an existing Broadband service from another service provide Broadband Transition Ordering wiring for an existing broadband connection. Submitting a failed install for Broadband Registering interest in getting broadband if an end user requests it (wanter) Broadband Wiring Only Broadband Register Interest Map a new Broadband service to a new Handover Link or remap an existing service to a new Handover Link. Click the Order Entry menu and select Generic Orders. 4. Complete the Address Verification screen, if required. 5. Complete the Service Provider Details, Customer Details and Contact Details sections. 6. Complete the following sections of the order. Not all sections or fields will display for all order types: 127 Online ordering and tracking May 2017

128 Bulk Order section Complete this section for transition scenarios. Associate to Bulk Order Bulk Order Umbrella ID Yes if this order is to be associated with a Bulk Order, otherwise select No. The identifier for the Bulk Order Umbrella this order is associated to, e.g Existing Service Details or Existing Broadband Details section Complete this section for the following scenarios: change plan, move address, disconnection, simple voice connection and transition. Existing ASID or Broadband ASID. The existing ASID or Broadband ASID number. Broadband Options section Complete this section for the following scenarios: new connection, change plan, move address and transition Product Service Variant Interleaving The product from the drop down list. For Boost VDSL select WVS. A service variant from the drop down list. For Boost VDSL select Boost VDSL. Defaults to: On for BUBA High for EUBA, VDSL (WVS) High for Boost VDSL, and cannot be changed. Select from the drop down list for BoF. 128 Online ordering and tracking May 2017

129 Broadband Billing Account The appropriate billing account. The product will be billed to this account. When completing a change plan or move address you will need to provide the billing account number for the Boost or Regulated services. Note: This field is not shown as a mandatory field in the move address and change plan forms. POTS Options section Complete this section for the following scenarios: new connection, move address, simple voice connection and transition. POTS POTS Handling Select POTS On or POTS Off. Select one of the following: No Change to Existing New Connection Change Provider No Existing POTS Disconnect Existing Move POTS Select Yes if the POTS line is to move or transfer otherwise No. Existing Phone Number The existing 8 digit phone number. This number must start with 3, 4, 6, 7 or 9. POTS Segment The type of customer, e.g. Residential or Corporate. POTS Contract Terms The contract terms, e.g. 24 Months. New or Refurbished? The type of building e.g. New or Refurbished. 129 Online ordering and tracking May 2017

130 Directory Availability Select the type of directory service required: Published searchable in the white pages and online, can be accessed through directory assistance and available to emergency services. Unpublished not available in the white pages or online, but is available through Directory Assistance and is available to emergency services. Unlisted only available to emergency services. Confidential not easily available to emergency services / police. Warning: Check any default options and ensure this is the option your end user requires or previously required. Directory Listing Surname/Company Name End user's surname or company name as they would like it to appear in the phone book. Directory Listing First Initial End user's first initial as they would like it to appear in the phone book. Reserved Number The reserved number, e.g Abandon intact Select No. If required, follow the Abandoned intact process. POTS Billing Account The appropriate billing account. Remove Services The options via the check boxes. Smartphone Services The required option. Additional Services The options via the check boxes. Call Restriction PIN Only displays if POTS On selected above or if the Call Restriction check box is selected. Existing Telephone Number The existing 8 digit phone number. This number must start with 3, 4, 6, 7 or 9. In-Port Options section Complete this section for new connection scenarios. 130 Online ordering and tracking May 2017

131 In-Port Yes if the customer is keeping the same number and it needs to be ported, otherwise select No. In-Port Phone Number The eight digit in-port phone number, this must start with 3, 4, 6, 7, or 9. In-Port LSP Name The losing service provider s name. In-Port LSP Reference The in-port losing service provider s account number. This should be provided by the end user. Baseband Options or Existing Baseband Details sections Complete this section for the following scenarios: new connection, simple voice connection, move address and transition. Move Baseband Baseband Variant Yes to move the Baseband service otherwise select No. Baseband Copper or Baseband IP. Baseband Handling New Connection, No Change to Existing, Disconnect Existing or Change Provider. Baseband ASID The Baseband ASID. Baseband Telephone Number The eight digit Baseband telephone number, this must start with 3, 4, 6, 7, or 9. HDP Tie Pair The HDP Tie Pair on your equipment in the following format: Lxxx-xx- xxx. POTS Losing Service Provider Details section Complete this section for new connection scenarios. POTS Losing Service Provider Name Name of existing service provider losing the POTS line. 131 Online ordering and tracking May 2017

132 Broadband Losing Service Provider Details section Complete this section for transition scenarios. Broadband Losing Service Provider Name The losing service provider from the drop down list. Baseband Losing Service Provider Details section Complete this section for simple voice connection scenarios. Baseband Losing Service Provider Name The losing service provider from the drop down list. Broadband Wanter Details section Complete this section for register interest scenarios. Access Service Identifier (ASID) The ASID number. DSL Type Indicate which type of DSL you would like to have. If Register Interest from the prequalification order was selected then this field will be automatically populated with the type of DSL selected on the prequalification order form. Contact Name The end user s name. Contact Number The end user s 8 digit phone number. This must start with 3, 4, 6, 7 or Online ordering and tracking May 2017

133 Contact Address Yes if an additional line is required for the broadband connection, otherwise select No. Convert from Existing ASID The existing eight digit ASID, this must start with 3, 4, 6, 7, or 9. Request for Service Details section Complete this section for wiring only scenarios Service Type Request Type Data. Broadband Mapping/Remapping. General Comments section Complete this section for mapping/remapping scenarios. Comments Include the following information if required: The work required note if the work is better done at a certain time of day to avoid business interruption. The old IDA details. The new IDA details. Any ASIDs if request is for a specific ASID. 7. Complete the Site Details and Work Bookings sections if required. 8. Click Validate to validate the order. Action any validation errors if required. 9. Click Submit to submit your order. If you are ordering a Broadband mapping or remapping and need to attach supporting information, click Attach Files to attach the appropriate documents and click Upload Files. Click Validate, then Submit again. 10. Record the OO&T Request ID which appears at the top of the screen so you can manage this order BROADBAND NEW CONNECTION FORM EXAMPLE View an example of a completed Broadband New Connection form. Broadband New Connection form example 133 Online ordering and tracking May 2017

134 134 Online ordering and tracking May 2017

135 18.7 Next steps The following information is returned via OO&T once your RFS Date has been confirmed: Overview A Bulk Order is the coordinated transfer of mulitple lines or end users onto services supplied by Chorus to a Chorus customer. A Bulk Order involves a number of transfer orders that may need to be synchronised, and have resources co-ordinated, in order to meet any of your 19 Common ordering information 19.1 Address verification fields You can verify an address using the either Simple or Detailed search option SIMPLE OPTION S Use the following table to complete the Address Verification fields when the Simple search option is selected: Number The number of the premises in the street. Sub A suffix to the street number, e.g. if the address in Unit A, 7 Brown St then enter A. Street Name The name of the street, with no extension, i.e. no Street, Avenue or Lane. Wild characters, e.g. %, can be used in this field. 135 Online ordering and tracking May 2017

136 Type The type from the dropdown list, e.g. Street (ST), Avenue (AVE). Crescent (CRE) etc. Suburb The suburb the address is in DETAILED OPTION S Use the following table to complete the Address Verification fields when the Detailed search option is selected, these are in addition to the Simple option fields above: Direction City The direction from the dropdown list, e.g. North (N), South (S). Name of the city. Post Code Postal code of premises. Building Suite (Flat) The suite or flat on the identified floor. Description The building name or any other reference to that premises Common order fields Use the following tables to complete the fields common to all OO&T orders. Service Provider Details section Contact or Applicant Mobile Number Your mobile number if required. Notification Required Yes if you need notifications, otherwise No. If you select Yes, you will receive progress updates as Provisioning make changes to the status of the order request e.g. RFS date confirmed, Service Given. 136 Online ordering and tracking May 2017

137 Service Provider Reference Number or own reference Your reference number. You may use any reference number that will enable you to match this reference number to this specific order event. This reference number can be used only once in the system. Billing Account Number The appropriate billing account. The product will be billed to this account. Contact Details section Chorus Should Contact Contact Name From the dropdown list, the preferred contact is your end user. If The Customer or Other is selected you must complete this field. Contact Number Contact Address If The Customer or Other is selected you must complete this field. The contact s address. Billing Details section WSP Order Number Customer Name Your unique reference number. Your end user s name or business name. Target Account The appropriate billing account. The product will be billed to this account. Customer Details section Telephone Number The end user s telephone number in the format: nn nnnnnnn. 137 Online ordering and tracking May 2017

138 Split Bill Broadband Service to Move Yes or No. Is Wiring Maintenance Required? Yes if you wiring maintenance is required on this line, otherwise No. First Name Complete this or the Full Company Name field. Last Name Complete this or the Full Company Name field. Full Company Name Complete if you have not completed the First Name and Last Name fields. Segment One of the following: Residential for a home voice line SME for a business/isdn voice line Corporate for business if the end user is on the corporate list. Zone No Zone, Zone 1 or Zone 2. Service Address / Site Details / Current Site Details or New Site Details section Service Address Details fields are automatically populated for an existing address. If New Address is selected the fields must be manually populated. Street Number The number of the premises in the street. Street Sub Description A suffix to the street number, e.g. if the address is Unit A, 7 Brown St then enter A. Building Name The building name or any other reference to that premises. Street Name and Number The name of the street, with no extension, i.e. no Street, Avenue or Lane. Street Subtitle The abbreviation for the Street Name, e.g. ST for Street, AVE for Avenue, CRE for Crescent etc. 138 Online ordering and tracking May 2017

139 Street Direction The direction of the street, e.g. North (N), South (S), East (E), West (W). Suburb The suburb the address is in. City Name of the city. Building Floor The level or floor of the building the service is to terminate on. Building Suite / Flat The suite or flat on the identified floor. Postal Code Site Terminating Number Postal code of the premises. Must be completed if the site has not had a phone number attached in the past, i.e. new built house/building. A working Chorus phone number from the same street as the new site must be entered. Site Contact Person or Name Name of contact person at the site that will provide access to the premises, building and communications room. This person must also be aware of the job. Site Contact Number Phone number for site contact person. Site Contact Number 2 Alternative phone number for site contact person. Location of Equipment Room Information to help located the equipment, e.g. room name or number. New or Refurbished? Whether the building is a new build or refurbishment of existing. Work Booking Details or Completed By section Complete as soon as possible? Yes to complete the order as soon as possible, otherwise No. If you selected No, see View service company schedules for information on selecting appointments. 139 Online ordering and tracking May 2017

140 Requested Date for Install (dd/mm/yyyy) or RFS Date (dd/mm/yyyy) or Requested Date Requested date for installation, in the format dd/mm/yyyy. Requested Time for Install Select AM or PM. Is Wiring Required Yes if premise wiring is required, otherwise No. Customer to Call Yes or No. Not available for all order types. Call Details Only if yes is selected in Customer to Call. Call Due Date Only if yes is selected in Customer to Call Common order fields example 20 verification fields You can verify an address using the either Simple or Detailed search option. Simple option fields Use the following table to complete the Address Verification fields when the Simple search option is selected: Number The number of the premises in the street. Sub A suffix to the street number, e.g. if the address in Unit A, 7 Brown St then enter A. Street Name The name of the street, with no extension, i.e. no Street, Avenue or Lane. Type Suburb The type from the dropdown list, e.g. Street (ST), Avenue (AVE). Crescent (CRE) etc. The suburb the address is in. Detailed option fields Use the following table to complete the Address Verification fields when the Detailed search option is selected, these are in addition to the Simple option fields above: 140 Online ordering and tracking May 2017

141 Direction City Post Code Building Suite (Flat) Description The direction from the dropdown list, e.g. North (N), South (S). Name of the city. Postal Code of Premises The suite or flat on the identified floor. The building name or any other reference to that premises. 21 Common order fields Use the following tables to complete the fields common to all OO&T orders. Service Provider Details section Contact or Applicant Mobile Number Notification Required Your mobile number if required. Notification Required Yes if you need notifications, otherwise No. If you select Yes, you will receive progress updates as Provisioning make changes to the status of the order request e.g. RFS date confirmed, Service Given. Service Provider Reference Number or own reference Your reference number. You may use any reference number that will enable you to match this reference number to this specific order event. This reference number can be used only once in the system. Contact Details section Chorus Should Contact Contact Name Contact Number Contact Address From the dropdown list, the preferred contact is your end user. If The Customer or Other is selected you must complete this field. If The Customer or Other is selected you must complete this field. The contact s address. Billing Details section 141 Online ordering and tracking May 2017

142 Billing Account Number Account Number the Product will be billed on WSP Order Number Your unique reference number. Customer Name Target Account End user Customer or Business Name The appropriate billing account. The product will be billed to this account. Customer Details section Telephone Number Split Bill Broadband Service to Move Is Wiring Maintenance Required? First Name Last Name Full Company Name Segment The end user s telephone number in the format: nn nnnnnnn. Yes or No. Yes if you wiring maintenance is required on this line, otherwise No. Complete this or the Full Company Name field. Complete this or the Full company Name Complete if you have not completed the First Name and Last Name fields. One of the following: Zone No Zone, Zone 1 or Zone 2. Residential for a home voice line SME for a business/isdn voice line Corporate for business if the end user is on the corporate list. Service Address / Site Details / Current Site Details or New Site Details section Service Address Details fields are automatically populated for an existing address. If New Address is selected the fields must be manually populated. Street Name and Number Street Subtitle Street Direction Suburb City Building Floor Building Suite / Flat The name of the street, with no extension, i.e. no Street, Avenue or Lane. The abbreviation for the Street Name, e.g. ST for Street, AVE for Avenue, CRE for Crescent etc. The direction of the street, e.g. North (N), South (S), East (E), West (W). The suburb the address is in. Name of the city. The level or floor of the building the service is to terminate on. The suite or flat on the identified floor. 142 Online ordering and tracking May 2017

143 Postal Code Site Terminating Number it t Postal code of the premises. Provide the number if there was an existing Site Contact Person or Name Site Contact Number Site Contact Number 2 Location of Equipment Room New or Refurbished? Name of contact person at the site that will provide access to the premises, building and communications room. This person must also be aware of the job. Phone number for site contact person. Alternative phone number for site contact person. Information to help located the equipment, e.g. room name or number. Whether the building is a new build or refurbishment of existing. Work Booking Details or Completed By section Complete as soon as possible? Yes to complete the order as soon as possible, otherwise No. If you selected No, see View service company schedules for information on selecting appointments. Requested Date for Install (dd/mm/yyyy) or RFS Date (dd/mm/yyyy) or Requested Date Requested Time for Install Is Wiring Required Customer to Call Call Details Call Due Date Select AM or PM. Yes if premise wiring is required, otherwise No. Yes or No. Not available for all order types. Only if yes is selected in Customer to Call. Only if yes is selected in Customer to Call. 143 Online ordering and tracking May 2017

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