User Manual KX-TDE100 KX-TDE200

Transcription

1 Model No. Pure IP-PBX User Manual KX-TDE100 KX-TDE200 Thank you for purchasing a Panasonic Pure IP-PBX. Please read this manual carefully before using this product and save this manual for future use. KX-TDE100/KX-TDE200: PMMPR Software File Version or later

2 Feature Highlights IP Communication This PBX supports IP communication using a variety of IP telephones, such as the KX-NT300 R series with Self Labelling and/or Bluetooth wireless headsets, and SIP Extensions (SIP Hardphone/SIP Softphone). IP Softphone You can install a software-based telephone (Panasonic IP Softphone) on your computer to make and receive calls using Internet Protocol (IP) and access PBX features without a wired IP Proprietary Telephone. IP Proprietary Telephone IP Softphone SIP Extension Consult your dealer Consult your dealer Cellular Phone Features This PBX supports the use of cellular phones with the PBX. Cellular phones can make and receive calls as if they were registered extensions. Wireless System This PBX optionally supports a Portable Station (PS) system. PSs can be used in the PBX with other wired telephones. Consult your dealer Using Your PS in Parallel with a Wired Telephone (Wireless XDP Parallel Mode) (Page 141) 2 User Manual

3 Easy Operation If you are using a certain Panasonic telephone that is equipped with a Navigator Key/Jog Dial and a display, it helps you to access the desired feature easily. Also, you will be informed of the arrival of an incoming call or a message waiting by the lamp if it is equipped. Built-in Simplified Voice Message You can set incoming calls to be redirected to your message box to let callers leave voice messages when you are unable to answer the phone. Hello, this is 204. Please leave your message. ENTER Navigator Key Jog Dial Message/Ringer Lamp 1.1 Before Operating the Telephones (Page 18) Using Voice Messaging (Built-in Simplified Voice Message [SVM]) (Page 106) ACD Report Server (KX-NCV200) This PBX supports Voice Processing Systems (VPS) with an ACD Report Server. In addition to VPS features, the ACD Report Server provides you with a variety of features, such as monitoring, reporting, and creating performance graphs, to manage call information efficiently. Phone Assistant (PA) This application allows you to use your computer to access PBX features, providing advanced call handling capabilities to ensure that each call is handled efficiently. Computer (Client) <Report Sample: Incoming Calls> Nick 5 Jack 5 John 7 Computer (PA Server) Computer (Client) Consult your dealer Consult your dealer User Manual 3

4 Call Centre This PBX offers a built-in Call Centre feature called Incoming Call Distribution (ICD) Group. Incoming calls to an ICD Group can be queued or redirected to a preprogrammed destination, answered in order of priority and monitored by a supervisor extension. ICD Group Customers Queuing 1.9 Utilising the Call Centre (Page 143) 4 User Manual

5 In This Manual, The following abbreviations are used: APT Analogue Proprietary Telephone Display PT Proprietary Telephone with a Display DPT Digital Proprietary Telephone IP-PT IP Proprietary Telephone PS Portable Station PT Proprietary Telephone SIP Extension Session Initiation Protocol Extension SLT Single Line Telephone The suffix of each model number is omitted. The illustrations of the PBX are based on the KX-TDE200. The following icons are used frequently.!! Hints Conditions Important Notice Under power failure conditions, the connected telephones may not operate. Please ensure that a separate telephone, not dependent on local power, is available for emergency use. Prior to connection of this product, please verify that the intended operating environment is supported. Satisfactory performance cannot be guaranteed for the following: interoperability and compatibility with all devices and systems connected to this product proper operation and compatibility with services provided by telecommunications companies over connected networks NOTES This manual provides basic information on how you can access commonly used PBX functions with proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), and DSS Consoles. For detailed information about each feature or setting, consult your dealer. In this manual, several kinds of PTs appear, as follows: IP Proprietary Telephone (IP-PT) Digital Proprietary Telephone (DPT) Analogue Proprietary Telephone (APT) Proprietary Telephone with a Display (Display PT) "PT" is used as a generic term to represent all of these PTs. If a PBX feature only supports specific PTs, such as IP-PTs, the available telephone types are clearly indicated. This PBX supports SIP (Session Initiation Protocol) Extensions. However, some PBX features may not be available for SIP Extensions, depending on your telephone type. IP-PTs/SIP Extensions may become busy and you may not be able to make or receive calls, depending on the network status. The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of this manual. To confirm the software version of your PBX, consult your dealer. Product specifications are subject to change without notice. User Manual 5

6 Notes for SIP Extension Users Before using a SIP Extension, please read the following notes. a. The following features are available for SIP Extension users: Making calls Answering calls Holding calls Transferring calls (You cannot go on-hook before the transferred party answers.) b. The available operations using feature numbers are limited. Refer to the telephone types displayed at the top left of each operation. c. The operations for Call Forwarding (FWD)/Do Not Disturb (DND)/Personal Speed Dialling using the feature number, are not available. However, it is possible to enable these features at SIP Extensions if set through system programming. d. The tones listed in "4.3.1 What is This Tone?" are not available for SIP Extension users. Tones or the tone types may vary depending on the type of telephone being used. For example, when you put a call on hold, a specific tone for the SIP Extension may be heard, or no tone may be heard. e. Any number pressed while hearing a Busy/DND/Reorder tone, such as the feature number to activate Automatic Callback Busy, will be ignored. f. The operations for SIP Extensions may differ from the steps in this manual, and may vary depending on the type of telephone being used. Trademarks The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Matsushita Electric Industrial Co., Ltd. is under licence. All other trademarks identified herein are the property of their respective owners. 6 User Manual

7 Important Information SAVE THESE INSTRUCTIONS SECURITY PRECAUTIONS In order to use the PBX safely and correctly the Security Requirements below must be observed. Failure to do so may result in: Loss, leakage, falsification or theft of user information. Illegal use of the PBX by a third party. Interference or suspension of service caused by a third party. What is User Information? User Information is defined as: 1. Information stored on the SD Memory Card: Phonebook data, user IDs, system settings data, passwords (User/Administrator/Installer), Personal Identification Numbers (PINs), etc. 2. Information sent from the PBX to a PC or other external device: Phone call data (including telephone numbers of outside parties), call charge data, etc. Security Requirements 1. The SD Memory Card contains software for all the processes of the PBX and all customer data. It can be easily removed and taken away from the PBX by a third party. Therefore, do not allow unauthorised access to prevent data leakage. 2. Always make backups of data stored on the SD Memory Card. For details, consult your dealer. 3. To prevent illegal access from the Internet, active a Firewall. 4. To avoid unauthorised access and possible abuse of the PBX, we strongly recommend: a. Keeping the password secret. b. Selecting a complex, random password that cannot be easily guessed. c. Changing your password regularly. 5. Perform the following when sending the PBX for repair or handing it over to a third party. a. Make a backup of data stored on the SD Memory Card. b. Using an SD formatter, format the SD Memory Card so that information cannot be retrieved from it. 6. To prevent data leakage, render the SD Memory Card physically unusable before disposal. 7. When user information is sent from the PBX to a PC or other external device, the confidentiality of that information becomes the responsibility of the customer. Before disposing of the PC or other external device, ensure that data cannot be retrieved from it by formatting the hard disk and/or rendering it physically unusable. User Manual 7

8 WARNING THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE PERSONNEL. IF DAMAGE TO THE UNIT EXPOSES ANY INTERNAL PARTS, DISCONNECT THE POWER SUPPLY CD IMMEDIATELY AND RETURN THE UNIT TO YOUR DEALER. UNPLUG THIS UNIT FROM THE AC OUTLET IF IT EMITS SMOKE, AN ABNMAL SMELL MAKES UNUSUAL NOISE. THESE CONDITIONS CAN CAUSE FIRE ELECTRIC SHOCK. CONFIRM THAT SMOKE HAS STOPPED AND CONTACT AN AUTHISED PANASONIC FACTY SERVICE CENTRE. WHEN RELOCATING THE EQUIPMENT, FIRST DISCONNECT THE TELECOM CONNECTION BEFE DISCONNECTING THE POWER CONNECTION. WHEN THE UNIT IS INSTALLED IN THE NEW LOCATION, RECONNECT THE POWER FIRST, AND THEN RECONNECT THE TELECOM CONNECTION. THIS UNIT IS EQUIPPED WITH AN EARTHED PLUG. F SAFETY REASONS THIS PLUG MUST ONLY BE CONNECTED TO AN EARTHED OUTLET THAT HAS BEEN INSTALLED ACCDING TO APPLICABLE REGULATIONS. TO PREVENT POSSIBLE FIRE ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN MOISTURE. THE POWER SUPPLY CD IS USED AS THE MAIN DISCONNECT DEVICE. ENSURE THAT THE AC OUTLET IS LOCATED NEAR THE EQUIPMENT AND IS EASILY ACCESSIBLE. TO PROTECT THIS UNIT FROM STATIC ELECTRICITY, DO NOT TOUCH ANY EXTERNAL CONNECTS OF THE UNIT. Safety Instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1. Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. 2. Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from lightning. 3. Do not use a telephone in the vicinity of a gas leak to report the leak. 4. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire, as they may explode. Dispose according to local regulations. 8 User Manual

9 The KX-TDE100UK/KX-TDE200UK, KX-TDE100NE/KX-TDE200NE, KX-TDE100GR/KX- TDE200GR, and KX-TDE100CE/KX-TDE200CE are designed to interwork with the: Analogue Public Switched Telephone Network (PSTN) of European countries Pan-European Integrated Services Digital Network (ISDN) using ISDN basic rate access Pan-European Integrated Services Digital Network (ISDN) using ISDN primary rate access ONP 2048 kbit/s digital structured leased lines (D2048S) Panasonic Communications Co., Ltd./Panasonic Communications Company (U.K.) Ltd. declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC. Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting: Contact: Panasonic Services Europe a Division of Panasonic Marketing Europe GmbH Panasonic Testing Centre Winsbergring 15, Hamburg, Germany User Manual 9

10 Attention Keep the unit away from heating appliances and devices that generate electrical noise such as fluorescent lamps, motors, and televisions. These noise sources can interfere with the performance of the PBX. This unit should be kept free of dust, moisture, high temperature (more than 40 C), and vibration, and should not be exposed to direct sunlight. If you are having problems making calls to outside destinations, follow this procedure to test the outside lines: 1. Disconnect the PBX from all outside lines. 2. Connect known working single line telephones (SLTs) to those outside lines. 3. Make a call to an external destination using those SLTs. If a call cannot be carried out correctly, there may be a problem with the outside line that the SLT is connected to. Contact your telephone company. If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the outside lines until it has been serviced by an authorised Panasonic Factory Service Centre. Never attempt to insert wires, pins, etc. into the vents or holes of this unit. Wipe the unit with a soft cloth. Do not clean the unit with abrasive powders or with chemical agents such as benzene or thinner. When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset. For users of PC Phone (Free Licence Version) shipped with KX-T7601 USB Module: All features of the PC Phone software are available for 90 days from the date of installation. After this period expires, the following buttons on the Operation Screen will become unavailable: Recording TAM Voice Memo Text Memo Speed To continue using any of the corresponding features after the trial period, please purchase KX- TDA0350 (PC Phone, 5 licences). 10 User Manual

11 For users in the European Union only Information on Disposal for Users of Waste Electrical & Electronic Equipment (private households) This symbol on the products and/or accompanying documents means that used electrical and electronic products should not be mixed with general household waste. For proper treatment, recovery and recycling, please take these products to designated collection points, where they will be accepted on a free of charge basis. Alternatively, in some countries you may be able to return your products to your local retailer upon the purchase of an equivalent new product. Disposing of this product correctly will help to save valuable resources and prevent any potential negative effects on human health and the environment which could otherwise arise from inappropriate waste handling. Please contact your local authority for further details of your nearest designated collection point. Penalties may be applicable for incorrect disposal of this waste, in accordance with national legislation. For business users in the European Union If you wish to discard electrical and electronic equipment, please contact your dealer or supplier for further information. Information on Disposal in other Countries outside the European Union This symbol is only valid in the European Union. If you wish to discard this product, please contact your local authorities or dealer and ask for the correct method of disposal. For users in New Zealand only This equipment shall not be set to make automatic calls to the Telecom '111' Emergency Service. The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom's network services. APPLICABLE ONLY TO TELECOM CUSTOMERS WHO HAVE AUTOMATIC ACCESS TO OTHER CARRIERS F TOLL CALLS When calling back a number from the Caller ID list, all numbers prefixed with "0 + AREA CODE" will be automatically forwarded to your toll carrier. This includes numbers in your local calling area. The zero + area code should either be removed when calling back local numbers, or check with your toll carrier that a charge will not be levied. All persons using this device for recording telephone conversations shall comply with New Zealand law. This requires that at least one party to the conversation is to be aware that it is being recorded. In addition, the principles enumerated in the Privacy Act 1993 shall be complied with in respect to the nature of the personal information collected, the purpose for its collection, how it is used, and what is disclosed to any other party. User Manual 11

12 For Future Reference Please print, record, and retain the following information for future reference. Note The serial number of this product can be found on the label affixed to the unit. You should record the model number and the serial number of this unit as a permanent record of your purchase to aid in identification in the event of theft. MODEL NO. SERIAL NO. DATE OF PURCHASE NAME OF DEALER DEALER'S ADDRESS DEALER'S TEL. NO. 12 User Manual

13 Table of Contents 1 Operation Before Operating the Telephones Before Operating the Telephones Making Calls Basic Calling Easy Dialling Redial When the Dialled Line is Busy or There is No Answer Accessing the ISDN Service (ISDN Service Access) Alternating the Calling Method (Alternate Calling Ring/Voice) Calling without Restrictions To Access Another Party Directly from Outside (Direct Inward System Access [DISA]) Setting Your Telephone from Another Extension or through DISA (Remote Setting) Receiving Calls Answering Calls Answering Hands-free (Hands-free Answerback) Answering a Call Ringing at Another Telephone (Call Pickup) Answering a Call via an External Speaker (Trunk Answer From Any Station [TAFAS]) Using the ANSWER/RELEASE Button Identifying Malicious Calling Parties (Malicious Call Identification [MCID]) During a Conversation Transferring a Call (Call Transfer) Holding a Call Talking to Two Parties Alternately (Call Splitting) Answering Call Waiting Multiple Party Conversation Mute Letting Other People Listen to the Conversation (Off-hook Monitor) Using the Headset (Headset Operation) Using a PDN/SDN Button Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension Before Leaving Your Desk Forwarding Calls Using Voice Messaging (Built-in Simplified Voice Message [SVM]) Showing a Message on the Caller's Telephone Display (Absent Message) Preventing Other People from Using Your Telephone (Extension Dial Lock) Making/Answering an Announcement Paging Answering/Denying a Paging Announcement Making an Announcement and Having a Multiple Party Conversation (Broadcasting) Setting the Telephone According to Your Needs Setting the Alarm (Timed Reminder) Refusing Incoming Calls (Do Not Disturb [DND]) Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA) Displaying Your Telephone Number on the Called Party and Caller's Telephone (Calling/ Connected Line Identification Presentation [CLIP/COLP]) User Manual 13

14 1.8.5 Preventing Your Telephone Number Being Displayed on the Caller's Telephone (Connected Line Identification Restriction [COLR]) Preventing Your Number Being Displayed on the Called Party's Telephone (Calling Line Identification Restriction [CLIR]) Preventing Other People from Joining Your Conversation (Executive Busy Override Deny) Turning on the Background Music (BGM) Protecting Your Line against Notification Tones (Data Line Security) Checking the Time Service Status Setting the Parallelled Telephone to Ring (Parallelled Telephone) Using Your PS in Parallel with a Wired Telephone (Wireless XDP Parallel Mode) Clearing Features Set at Your Extension (Extension Feature Clear) Utilising the Call Centre Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up) Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution Group Monitor) Forwarding a Waiting Call (Manual Queue Redirection) Using User-supplied Equipment If a Doorphone/Door Opener is Connected If an External Relay is Connected If an External Sensor is Connected If a Host PBX is Connected If a Voice Processing System is Connected Administrative Features Using the Telephones in a Hotel-type Environment (Hospitality Features) Recording Information Using Preprogrammed Messages (Printing Message) Exchanging the Settings between Extensions Walking Extension Enhanced Walking Extension Using a Display Proprietary Telephone Using the Call Log Using the Directories Accessing System Features (System Feature Access) Using an IP Proprietary Telephone Self Labelling (KX-NT366 only) Manager Operation Control Features Extension Control Time Service Mode Control Restriction Level Control (Dial Tone Transfer) Turning on the External Background Music (BGM) Recording Outgoing Messages (OGM) Allowing Users to Seize an Unavailable Outside Line (Trunk Busy Out) Releasing Network Direct Station Selection (NDSS) Monitor Customising Your Phone & System Customising Your Phone (Personal Programming) Customising Your Phone (Personal Programming) Settings on the Programming Mode Customising the Buttons Manager Programming User Manual

15 3.2.1 Programming Information Manager Programming Customising Your System (System Programming) Programming Information System Programming Appendix Troubleshooting Troubleshooting Feature Number Table Feature Number Table What is This Tone? What is This Tone? Index User Manual 15

16 16 User Manual

17 Section 1 Operation This chapter shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX. User Manual 17

18 1.1 Before Operating the Telephones 1.1 Before Operating the Telephones Before Operating the Telephones What Kind of Telephone Can Be Used? You can use the following types of telephone with this PBX: Panasonic IP Proprietary Telephone (IP-PT) (e.g., KX-NT346 or KX-NT366) SIP Extension (SIP Hardphone/SIP Softphone) Panasonic Proprietary Telephone (PT) (e.g., KX-T7636) Panasonic Portable Station (PS) (e.g., KX-TCA255 or KX-TD7690) Single Line Telephone (SLT) (e.g., rotary pulse telephone) Which features are available depend on the type of telephone being used. If you are using a Panasonic proprietary telephone with a special feature button such as or a display (Display PT) or both, you can follow the operation with the button or display messages for easy programming. If you use a large display telephone (e.g., KX-NT346 or KX-T7636), you can follow the displayed messages to use the features. If your telephone does not have feature buttons and/or a display, you may operate the PBX by entering a feature number instead. Follow the operation for your type of telephone. If you use a Console, you can use the buttons on the Console as the buttons on the connected proprietary telephone. REDIAL If you use a Panasonic proprietary telephone which does not have feature buttons, you may change one of the unused flexible buttons to a feature button. Refer to "3.1.3 Customising the Buttons". Registration for your Portable Station (PS)/SIP Extension Your PS/SIP Extension must be registered with the PBX and assigned an extension number before initial use, through system programming. To confirm the extension number of your PS, refer to "Your extension information" in "3.1.2 Settings on the Programming Mode". For SIP Extension users, follow the instructions for your SIP Extension. 18 User Manual

19 1.1 Before Operating the Telephones Feature Numbers To use certain features, you need to enter specified feature numbers (and an additional parameter, if required). There are two types of feature numbers as follows: Flexible feature number Fixed feature number Fixed feature numbers cannot be changed. However, you can change the flexible numbers to other numbers for easier use. In this manual, the default numbers (factory installed) are used for operations. A flexible number is shown as (half-shaded key). Use the new programmed number if you have changed the feature number. Write the new number in "4.2.1 Feature Number Table" (Appendix). Notice The default value of a flexible feature number may vary depending on country/area. If you use a single line telephone which does not have the " " or "#" keys; it is not possible to access features that have " " or "#" in their feature numbers. Tone You will hear various tones, during or after an operation, for confirmation. Refer to "4.3.1 What is This Tone?" (Appendix). Display In this manual, you will see "the display...". This refers to the display of a Panasonic proprietary telephone. If your telephone is not a Panasonic display proprietary telephone, the message will not be displayed. If you use a Panasonic display proprietary telephone, the display helps you confirm the settings. Some proprietary telephones also give you easy access to features. A message is displayed depending on the feature. By pressing the corresponding button on the side or at the bottom of the display, or pressing the Navigator Key, you can access the desired feature. Furthermore, depending on the display proprietary telephone, you can operate features or make calls using the display message. Refer to "1.13 Using a Display Proprietary Telephone". Notice In this manual, the display messages are described in English. Your Extension Number If you use a Panasonic display proprietary telephone, you can check your own extension number on the display. Press the TRANSFER button or Soft (S1) button while on-hook. User Manual 19

20 1.1 Before Operating the Telephones Using a Navigator Key/Jog Dial/Volume Key The Navigator Key can be used for the display contrast and the volume control or you can search for desired items on the display. Press the Navigator Key/Volume Key or rotate the Jog Dial in the desired direction. The contrast or the volume level and the items will change as follows: Navigator Key Jog Dial Volume Key Up (Level increases) Left (anti-clockwise) Right (clockwise) Up (Level increases) Left ENTER Right Level decreases Level increases Down (Level decreases) Down (Level decreases) Examples The displays and the illustrations shown as examples are from a telephone connected to the KX-TDE200. Restrictions Some features may be restricted at your extension depending on system programming and the type of telephone being used. 20 User Manual

21 1.1 Before Operating the Telephones Icon Descriptions The following icons show you the feature availability, notes and action to use the features. This feature cannot be used with a single line telephone. See "Programming" for Related Programming if necessary. 8 0 (CO) / 9 outside line group no. Seize an outside line (One of the following). Press the CO button. Dial automatic line access number 0 or 9. Dial outside line group access number and outside line group number. Off-hook (One of the following). Lift the handset. Press the SP-PHONE button. Press the MONIT button. (To start talking, lift the handset.) Press TALK button. Press the Call button on the Doorphone. On-hook (One of the following). Hang up. Press the SP-PHONE button. Press the MONIT button. Press CANCEL button. Press the hookswitch lightly. Press the corresponding feature button on the proprietary telephone. Talk. desired no. Enter the required number. <Example> account code Enter the account code. You will hear a busy, confirmation, dial, ring or ringback tone. B. Tone: Busy Tone C. Tone: Confirmation Tone D. Tone: Dial Tone R. Tone: Ring Tone R. B. Tone: Ringback Tone extension no. Dial an extension number. outside phone no. Dial outside phone number. phone no. HOLD Dial the telephone number. dial key Press any dial key (0 9,, #). Press the HOLD button on your SIP Extension. User Manual 21

22 1.1 Before Operating the Telephones When You Use a Panasonic Proprietary Telephone If you use a Panasonic proprietary telephone and the Console, they may have some of the useful feature buttons described below. For a PS user, refer to "Operating Instructions" for PS. These buttons make operations simple. The illustrations may differ from the buttons on your telephone. Buttons on the PT Flexible Buttons: Used to make or receive an outside call (CO button), or as a feature button. Button assignment is required. Refer to "Customised Buttons" for details. SP-PHONE: Used for hands-free operation. SP-PHONE 22 User Manual

23 1.1 Before Operating the Telephones AUTO DIAL/STE: Used for System/Personal Speed Dialling or storing programme changes. PAUSE PAUSE: Used to insert a pause when storing a telephone number. This button also functions as the PROGRAM button when there is no PROGRAM button on your telephone. AUTO DIAL STE REDIAL: Used to redial the last dialled number. MESSAGE: Used to leave a message waiting indication or call back the party who left the message waiting indication. REDIAL MESSAGE User Manual 23

24 1.1 Before Operating the Telephones INTERCOM: Used to make or receive intercom calls. Soft Buttons: Used to select the item displayed on the bottom of the display. INTERCOM INT MONIT MONIT: Used for hands-free dialling. You can monitor the party's voice in hands-free mode. AUTO ANS (Auto Answer)/MUTE: Used to receive an incoming call in hands-free mode or mute the microphone during a conversation. AUTO ANS MUTE 24 User Manual

25 1.1 Before Operating the Telephones TRANSFER: Used to transfer a call to another party. HOLD: Used to place a call on hold. TRANSFER HOLD FLASH/RECALL: Used to disconnect the current call and make another call without hanging up. This button also functions as a CANCEL button while on-hook. CONF (Conference): Used to establish a multiple party conversation. FLASH/ RECALL CONF User Manual 25

26 1.1 Before Operating the Telephones VOICE CALL MUTE VOICE CALL/MUTE: Used to monitor an intercom call automatically, but it cannot be used for hands-free conversations. It also mutes the handset microphone during a conversation. Call Forwarding (FWD)/Do Not Disturb (DND): Used to perform Call Forwarding (FWD) or Do Not Disturb (DND). FWD/DND PROGRAM PROGRAM: Used to enter and exit the Programming mode. ANSWER ANSWER: Used to answer an incoming call. PROG. 26 User Manual

27 1.1 Before Operating the Telephones RELEASE RELEASE: Used to disconnect the line. Navigator Key/Jog Dial/Volume Key: Used to adjust the volume and the display contrast or select desired items. VOL (PF) Programmable Feature (PF): Located on the upper part of the Flexible button array or on the DSS Console. Assigns the desired button and used to access the stored feature. Mostly used as a One-touch Dialling button. (Only the "F and number" may be shown on some telephones.) MODE MODE: Used to shift the display to access various features. SELECT SELECT: Used to select the displayed item or to call the displayed phone number. SHIFT SHIFT: Used to access the second level of Soft button features. ENTER: Used to confirm the selected item. CANCEL: Used to cancel the selected item. NEXT PAGE: Used to switch the page for the Self Labelling feature. (KX-NT366 only) User Manual 27

28 1.1 Before Operating the Telephones Customised Buttons If the term is in parentheses like (Account) in this manual, it means a flexible button has been made into an "Account" button. To customise, refer to "3.1.3 Customising the Buttons". Button Loop-CO (L-CO) Group-CO (G-CO) Single-CO (S-CO) Direct Station Selection (DSS) One-touch Dialling Incoming Call Distribution Group (ICD Group) Message Message for Another Extension Call Forwarding (FWD)/Do Not Disturb (DND) Both calls FWD/DND Outside calls FWD/DND Intercom calls Group FWD Both calls Group FWD Outside calls Group FWD Intercom calls Account Conference Terminate Feature Used to access an idle outside line for making outside calls. Incoming outside calls from any outside line arrive at this button. Used to access an idle outside line in a specified outside line group for making outside calls. Incoming calls from outside lines in the assigned outside line group arrive at this button. Used to access a specified outside line for making or receiving outside calls. Used to access an extension with one touch. It is also possible to be changed to the other feature button. Used to access a desired party or system feature with one touch. Used to access a specified incoming call distribution group for making or receiving calls. Used to leave a message waiting indication or call back the party who left the message waiting indication. Used to have a Message button for another extension. Used to forward all calls to a specified destination or refuse. Used to forward outside calls to a specified destination or refuse. Used to forward intercom calls to a specified destination or refuse. Used to forward all the calls to your group to a specified destination. Used to forward the outside calls to your group to a specified destination. Used to forward the intercom calls to your group to a specified destination. Used to enter an account code. Used to establish a multiple party conversation. Used to disconnect the current call and make another call without hanging up. External Feature Access (EFA) Used to access special features offered by a host PBX or a telephone company. Call Charge Reference Call Park Call Park (Automatic Park Zone) Call Log Call Log for ICD Group Log-in/Log-out Used to check the total call charge for your own extension. Used to park or retrieve a call in a preset parking zone. Used to park a call in an idle parking zone automatically. Used to show the incoming call information. Used to have a Call Log button for incoming call distribution group. Used to switch between the log-in and log-out mode. 28 User Manual

29 1.1 Before Operating the Telephones Log-in/Log-out of a specified group Log-in/Log-out for all groups Hurry-up Wrap-up System Alarm Time Service (Day/Night/ Lunch/Break) Answer Release Toll Restriction/Call Barring ISDN Service Calling Line Identification Restriction (CLIR) Connected Line Identification Restriction (COLR) ISDN-Hold Headset Time Service Switching Mode (Automatic/Manual) Two-way Record Two-way Transfer One-touch Two-way Transfer Live Call Screening (LCS) Voice Mail Transfer Network Direct Station Selection (NDSS) CTI Check-in Check-out Button Primary Directory Number (PDN) Secondary Directory Number (SDN) Used to have a Log-in/Log-out button for another incoming call distribution group. Used to have a Log-in/Log-out button for all groups. Used to transfer the longest waiting call in the queue of an incoming call distribution group to the overflow destination. Used to switch the wrap-up status, Ready and Not Ready mode. Used to confirm a PBX error. Used to switch the time service mode. Used to answer an incoming call. Used to disconnect the line during or after a conversation or to complete a Call Transfer. Used to change the toll restriction/call barring level of other extension users temporarily. Used to access an ISDN service. Used to switch between the CLIP and CLIR services. Used to switch between the COLP and COLR services. Used to transfer a call using telephone company. Used to talk using the headset. Used to switch the time service mode, Automatic or Manual. Used to record a conversation into your own mailbox. Used to record a conversation into the mailbox of a specific extension. Used to record a conversation into the mailbox of a specific extension with one touch. Used to monitor your own voice mailbox while an incoming caller is leaving a message and, if desired, intercept the call. Used to transfer a call to the mailbox of a specified extension. Used to access an extension connected to other PBXs in the network with one touch. Used to access CTI features. Feature Used to switch the room status of extensions from Check-out to Check-in. Used to switch the room status of extensions from Check-in to Check-out. Used to make and receive both outside and intercom calls. Used to show the current status of another extension, call the extension, and pick up or transfer calls to it. User Manual 29

30 1.1 Before Operating the Telephones How to Follow the Steps An example of system operation is shown below. Calling Another Extension Feature title To call an extension (Intercom Call) PT/SLT/PS/SIP and Extn. Off-hook. extension no. (DSS) Dial extension number or press DSS. Talk. Operation steps The description of the icons are explained on "Icon Descriptions". The DSS button light shows the current status as follows: Off: The extension is idle. Red on: Your or another extension is using the line. Conditions To call using a directory, refer to " Using the Directories". For quick operation If you are an operator or dial some extensions frequently, DSS buttons are useful. Hands-free Operation You can make an intercom call and have a conversation in hands-free mode using the SP- PHONE button. Hints Customising Your Phone Settings on the Programming Mode Preferred Line Assignment Outgoing Select the seized line when going off-hook Customising the Buttons Create or edit a Direct Station Selection (DSS) button. Programming References: The related or required programming is noted. 30 User Manual

31 1.1 Before Operating the Telephones Connection Example This diagram shows you a connection example. Private IP Network Telephone Company Computer Pure IP-PBX KX-TDE100 KX-TDE200 Router Computer Batteries IP Proprietary Telephone Computer Fax Machine Single Line Telephone IP Softphone Printer Wireless Phone Analogue Proprietary Telephone DSS Console SIP (Session Initiation Protocol) Extension External Sensor/ External Relay ISDN Telephone Digital Proprietary Telephone DSS Console Computer (Server) Doorphone & Door Opener USB External Music Source Portable Station Cell Station KX-T7636/ KX-T7633 Computer Computer Pager/ Speaker Amplifier Voice Processing System KX-T7600 Digital Proprietary Telephone KX-T7600 Digital Proprietary Telephone User Manual 31

32 1.2 Making Calls 1.2 Making Calls Basic Calling Calling Another Extension Calling an Outside Party Making a Call to a Private Network (TIE Line Access) Using an Account Code (Account Code Entry) Calling Another Extension To call an extension (Intercom Call) PT/SLT/PS/SIP and Extn. extension no. Off-hook. (DSS) (SDN) * Dial extension number, or press DSS or SDN. Talk. The DSS button light shows the current status as follows: Off: The extension is idle. Red on: Your or another extension is using the line. * You have to press the SDN button once or twice depending on the mode of the SDN button. For details, refer to "1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension". To call using a directory, refer to " Using the Directories". For quick operation If you are an operator or dial some extensions frequently, DSS buttons are useful. Hands-free Operation You can make an intercom call and have a conversation in hands-free mode using the SP- PHONE button. Customising Your Phone Settings on the Programming Mode Preferred Line Assignment Outgoing Select the seized line when going off-hook Customising the Buttons Create or edit a Direct Station Selection (DSS) button. 32 User Manual

33 1.2 Making Calls To call an operator (Operator Call) You can call an extension or a group assigned as the operator. PT/SLT/PS/SIP Extn. 9 0 Off-hook. Enter 9 or 0. The operator call number (default) varies depending on country/area. Calling an Outside Party You have to seize an outside line before dialling an outside phone number because external calls are made via your PBX. Select one of the following methods: To select an idle outside line automatically (Automatic Line Access) PT/SLT/PS/SIP Extn. (L-CO) 0 / 9 outside phone no. Off-hook. Press L-CO or enter automatic line access number. Dial outside phone number. Talk. The automatic line access number (default) varies depending on country/area. To select an idle outside line in the specified outside line group automatically (Outside Line Group Access) PT/SLT/PS/SIP and Extn. 8 (G-CO) outside line group no. outside phone no. Off-hook. Press G-CO or enter outside line group access number and then outside line group number (2 digits). Dial outside phone number. Talk. User Manual 33

34 1.2 Making Calls To select the specified outside line PT PT/PS and (S-CO) outside phone no. Off-hook. Press S-CO. Dial outside phone number. Talk. Each of the S-CO button or G-CO button light shows the current status as follows: Off: The line is idle. Red on: The line is in use. You may be restricted from making a call to the specified outside party. To make a call, refer to "1.2.7 Calling without Restrictions". To confirm number before dialling, you can enter a phone number and confirm it on the display and then go off-hook. (Predialling) Call Charge Reference You can confirm your total call charges by pressing the Call Charge Reference button. To make a call to another party without going on-hook, press the FLASH/RECALL button. It will re-access the outside line and provide external dial tone. Pressing the Terminate button will provide intercom dial tone. You can dial the new phone number without going on/off-hook. Hands-free Operation You can make an outside call and have a conversation in hands-free mode using the SP- PHONE button. Customising Your Phone Settings on the Programming Mode Preferred Line Assignment Outgoing Select the seized line when going off-hook Customising the Buttons Create or edit a Loop-CO (L-CO) button, a Group-CO (G-CO) button, a Single-CO (S- CO) button, a Terminate button or a Call Charge Reference button. Making a Call to a Private Network (TIE Line Access) You can access extensions connected to other PBXs in a private network. To call PT/SLT/PS/SIP Extn. extension no. * 7 private phone no. * Off-hook. Dial extension number or enter 7 and then dial private phone number. Talk. 34 User Manual

35 1.2 Making Calls * Which type of telephone number must be entered depends on the settings of your PBX. To call with one touch PT PT/PS and SLT (NDSS) Off-hook. Press NDSS. Talk. To start monitoring another PBX extension after customising an NDSS button, go offhook, press the NDSS button, and go on-hook. The NDSS button light will show the current status as follows: Off: The extension is idle. Red on: The extension is busy. Customising Your Phone Customising the Buttons Create or edit a Network Direct Station Selection (NDSS) button. Using an Account Code (Account Code Entry) You may give a specified account code to extension users and check their telephone usage. You can specify an account code for each client and check the call duration. PT/SLT/PS/SIP Extn. (Account) 4 9 account code D.Tone Off-hook. Press Account or enter 49. Enter account code (max. 10 digits). Enter #. outside phone no. Dial outside phone number. Seize outside line before entering outside phone number. User Manual 35

36 1.2 Making Calls A Panasonic proprietary telephone extension user can enter an account code during a conversation and when hearing reorder tone after the other party hangs up. Account codes may use the digits "0" through "9". Depending on the settings of your PBX, you may be required to enter an account code to make an outside call. If you enter the wrong code, press the " " key and re-enter the account code. For your convenience, you can store the code with the phone number in the memory (e.g., Speed Dialling). Customising Your Phone Customising the Buttons Create or edit an Account button. 36 User Manual

37 1.2 Making Calls Easy Dialling This is convenient for frequently dialled phone numbers. With a One-touch Button (One-touch Dialling) Using Numbers Stored at Your Extension (Personal Speed Dialling) Using Numbers Stored in the PBX (System Speed Dialling) To a Preset Number by Going Off-hook (Hot Line) Using a Preprogrammed Number (Quick Dialling) With a One-touch Button (One-touch Dialling) You can store a phone number into the flexible button for one-touch operation. PT/PS (One-touch Dialling) Off-hook. Press One-touch Dialling. Customising Your Phone Customising the Buttons Create or edit a One-touch Dialling button, store the desired phone number or feature number. Using Numbers Stored at Your Extension (Personal Speed Dialling) You can store up to 100 numbers at your extension for your personal use. This feature is also known as Station Speed Dialling. To store a phone number PT/SLT 3 0 personal speed dialling no. desired phone no. C.Tone Off-hook. Enter 30. Enter personal speed dialling number (2 digits). Enter desired phone number (max. 32 digits). Enter #. On-hook. Enter outside line access number before outside phone number. User Manual 37

38 1.2 Making Calls To dial PT/SLT/SIP Extn. AUTO DIAL STE personal speed dialling no. Off-hook. Press AUTO DIAL or enter. Enter. Dial personal speed dialling number (2 digits). A SIP Extension user cannot store personal speed dialling numbers at his/her extension. However, it is possible to use the personal speed dialling numbers that are stored in the PBX, through system programming. To call using a directory, refer to " Using the Directories". Using Numbers Stored in the PBX (System Speed Dialling) You can make calls using speed dialling numbers stored in the PBX. PT/SLT/PS/SIP Extn. AUTO DIAL STE system speed dialling no. Off-hook. Press AUTO DIAL or enter. Dial system speed dialling number (3 digits). To call using a directory, refer to " Using the Directories". 38 User Manual

39 1.2 Making Calls To a Preset Number by Going Off-hook (Hot Line) You can make an outside call simply by going off-hook if you have preprogrammed your phone. This feature is also known as Pickup Dialling. To store a phone number PT/SLT/PS desired phone no. C.Tone Off-hook. Enter 740. Enter 2. Enter desired phone number (max. 32 digits). Enter #. On-hook. Enter outside line access number before outside phone number. To set/cancel PT/SLT/PS Set Cancel C.Tone Off-hook. Enter 740. Enter 1 to set or 0 to cancel. On-hook. To dial PT/SLT/PS Off-hook. To call another party, dial the desired party's phone number before the preprogrammed number is dialled. You should assign the intercom line as the seized line when going off-hook. (Preferred Line Assignment Outgoing) It is possible to increase the delay before Hot Line is activated through system programming. This can be useful if you require more time after going off-hook to dial another telephone number or extension number. User Manual 39

40 1.2 Making Calls Customising Your Phone Settings on the Programming Mode Preferred Line Assignment Outgoing Select the seized line when going off-hook. Using a Preprogrammed Number (Quick Dialling) You can make a call simply by pressing the preprogrammed number for quick dialling. PT/SLT/PS/SIP and Extn. quick dialling no. Off-hook. Dial quick dialling number (max. 8 digits). This is a useful feature for hotels. For example, to dial Room Service, dial the digit "3", not the full extension number. 40 User Manual

41 1.2 Making Calls Redial This is convenient when calling the same outside party again. Redialling the Last Number You Dialled (Last Number Redial) Redialling the Last Number You Dialled (Last Number Redial) PT/SLT/PS/SIP Extn. REDIAL Off-hook. Press REDIAL or enter #. Up to 32 digits can be stored and redialled. After pressing REDIAL, if you hear a busy tone again, press REDIAL to retry. Automatic Redial To redial automatically, press the SP-PHONE button and then the REDIAL button, or press the REDIAL button directly. It will keep trying the busy number until the called party answers or until a specified timeout. You can perform other tasks during dialling. To cancel, press the FLASH/RECALL button. Some outside lines may not support this feature. This feature is not available for the KX-T7665 and PS. User Manual 41

42 1.2 Making Calls When the Dialled Line is Busy or There is No Answer Reserving a Busy Line (Automatic Callback Busy) Setting Callback on an ISDN Line (Completion of Calls to Busy Subscriber [CCBS]) Sending a Call Waiting Notification (Call Waiting) Leaving a Message Waiting Indication/Calling Back the Caller Who Left an Indication (Message Waiting) Joining an Existing Call (Executive Busy Override) Monitoring Another Extension (Call Monitor) To an Extension Refusing the Call (DND Override) Reserving a Busy Line (Automatic Callback Busy) You can set the telephone to receive callback ringing: when a dialled extension becomes idle. when your desired outside line that is in use by another extension becomes idle. You cannot set Automatic Callback Busy for a busy party outside of the PBX. When you answer the callback ringing: For an outside call: The line is seized. For an intercom call: The called extension starts ringing automatically. To set (for both extension and outside line) PT/SLT/PS While hearing a busy tone 6 C.Tone Enter 6. On-hook. To answer the callback ringing from an idle extension PT/SLT/PS While hearing a callback ringing R.B.Tone Off-hook. Talk. 42 User Manual