Virtual PBX Product Guide MODEL: SP-250 SP-500 SP-1000 SP-1500 SP-3000

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Luke Shelton
5 years ago
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1 Virtual PBX Product Guide MODEL: SP-250 SP-500 SP-1000 SP-1500 SP-3000

Welcome to SimplifiCloud EXPAND, IMPROVE & REDUCE COSTS OF YOUR TELEPHONE SYSTEM SimplifiCloud presents unified communication systems hosted in the cloud, and on premises for companies that want to

2 Welcome to SimplifiCloud EXPAND, IMPROVE & REDUCE COSTS OF YOUR TELEPHONE SYSTEM SimplifiCloud presents unified communication systems hosted in the cloud, and on premises for companies that want to expand and improve their telephone system, while reducing in hardware and infrastructure costs. Our solutions are designed for businesses of all sizes; startups, SMB, or enterprise. The SimplifiCloud systems fit diverse markets and have modules for contact centers, phone based polling and surveys, hotels and Industries. The service offers a completely managed service with Firewall included. SIMPLIFICLOUD HAS THE BENEFITS OF THE UNIFIED COMMUNICATIONS FUNCTIONALITIES, AUTO-ATTENDANT, IVR, ACD QUEUES, AUDIO CONFERENCE ROOMS, INSTANT MESSAGING AND TELEWORKER S FORCE. PG 2

3 Benefits of SimplifiCloud NO LICENSE LIMIT OR CAPACITY OF EXTENSIONS, WITH MODULAR GROWTH The architecture of the SimplifiCloud system is prepared to follow the growth of the companies. The new incorporation of phones only requires a simple configuration on the SimplifiCloud system without the payment of any kind of license. VOIP SERVICE IP LINES INTEGRATION TO REDUCE LONG DISTANCE AND INTERNATIONAL COST SimplifiCloud can work with digital external lines, analog external lines or IP lines. It has a powerful interface to manage the outbound routes to choose the convenient line for each type of call. SIMPLIFICLOUD DOESN T REQUIRE ADDITIONAL HARDWARE MODULES TO SERVE ADVANCED FUNCTIONALITIES SimplifiCloud is based on open source software and the additional modules are software based without the need to add a proprietary hardware piece. WEB GUI FOR THE CONFIGURATION AND MANAGEMENT OF THE SYSTEM SimplifiCloud has a simple web interface to the configure each software module and monitor the status of the overall system. You can also access reports and data through the same interface. CALL AND BILLING REPORTS The SimplifiCloud base system includes Call and Billing reports. You can audit the calls of each branch office, group or extension. You can analyze the operative costs in relation to the utilization of the telephone resources. EXISTING ANALOG PHONES WITH FXS ADAPTERS/GATEWAYS We can integrate part of a traditional telephone system using external Adapters/Gateways to connect traditional phones, wireless phones or fax machines. BRANCH OFFICE VIDEO AND VOICE COMMUNICATIONS USE THE NETWORK INFRASTRUCTURE Companies can take the advantage of the actual network infrastructure to connect the remote IP PBXs using IP trunks between the branch offices and the HQ Office. They can also install any IP phones and softphones on smaller offices. The SimplifiCloud team has a professional service available to help the companies design QoS and traffic management policies necessary to acquire an IP telephony prepared network. MOBILE USERS CAN CONSERVE ALL THE FUNCTIONALITIES AVAILABLE ON THEIR DESK PHONE Mobile users can register to the SimplifiCloud system with their laptops, tablets or smart phones using a recommended "softphone" for each platform. All the telephony resources available in the desk phone are available on mobile devices. Users can answer the calls as if they where in the office. PG 3

4 Functionality of SimplifiCloud GENERAL Simple Web interface Protocols: SIP, H.323 e IAX No registration limits Remote extension support Call forwarding, transfer and conference calls Custom dial plan and dialing profiles per user Voic for each user / extension Voic to and fax to function Multiple auto-attendants XML Applications and Phonebook directory available for IP Phones Custom customer care applications available Instant server dedicated to your company CRM integrations Systems arrive pre-configured Port in existing 800 numbers (if carrier allows) SimplifiCloud office phones available Works with any IP enabled phone Call recording API integrations Flexible platform & team (we will tailor solutions to your business needs) RING GROUPS Ring groups without limit, including local extensions, remote extensions, cell phone numbers or external phone numbers. ACD QUEUES Multiple queues with its own music on hold category. Agent and extensions support. The Agents can login or logout dialing the feature code from the phone or using the agent login web interface (included in the call center module), this interface also provides CTI integration. IVR Multiple IVR instances without simultaneous call limitations. No limits on the number and the length of the options. Simple IVRs can be concatenated to design a complex IVR without depth limitations on the tree. AUTO-ATTENDANT This feature can be used to improve the welcome message when a call arrives to the IP PBX. You can have different welcome messages for each trunk, no matter the type of it. This is useful if you have to support multiple languages or different services on the same PBX. The welcome message can be uploaded from the web interface selecting a.wav audio file or directly from an IP phone. CALL RECORDING Inbound and outbound calls can be recorded. The calls from an extension or a queue can be set to be recorded. You can use the on-demand call recording option in case you want that the owner of the extension to decide when to record a call. The recorded audio files can be accessed from the Web interface, you can filter and list the results based on the number of extension, date or number dialed. CONFERENCE ROOMS Static conference rooms: Static numbers declared on the dial plan, with pin support for the base and the administrator users. The administrator is the leader of the conference and has special attributes that the base user doesn t have. The system can announce the person that enters or exits the conference room. VOIC AVAILABLE FOR EACH EXTENSION Multi-language support for voic . You can access this function from the IP Phone, outside the PBX or Web interface. VOIC TO AND FAX TO Each voic has an associated address where the message can be delivered with a.wav file. The fax server can send faxes to the address configured on each virtual fax. The system sends the fax to the corresponding with a file in.pdf format. LICENSING SCHEME SimplifiCloud systems don t have a licensing scheme for adding ip phones, trunks, Voic function, IVRs, etc. The product can be used up to the maximum recommended capacity without the additional license fees. PG 4

5 Choose The Model That's Right For You. 1 to 25 Extensions (15 concurrent) Up to 50 Extensions (15 concurrent) Up to 100 Extensions (60 concurrent) Up to 250 Extensions (120 concurrent) Up to 500 Extensions (240 concurrent) SimplifiCloud Standard Features Included With All Models TECHNICAL FEATURES VoIP Protocols: SIP v2.0, H.323, MGCP e IAX2 Simple Web interface Trunks support with SIP, H323 and IAX accounts Without registration limits Remote extensions support High Availability mode support (Active / Passive) Caller ID, Call Waiting, Call Screening Call Forward, DND, Follow Me, transference and conference Voice mail for each user / extension Boss-secretary functions User contacts and calendar module WMI protocol support for message indication in the IP phones Call forwarding Custom Dial Plan Pin sets for outbound calls Dialing profiles per user Multiple Contexts support Parking Lots Time conditions based on the days and hours Voic to and fax to function Multiples auto-attendant PG 5

6 Standard Features Continued... Multiple codec support (GSM, ILBC, G.711a, G.711u, G.722, G.726, G.729, G.723.1) XML applications and Phonebook directory available for the IP Phones XML templates for the screen configuration of the IP phones IP Dynamic IP support Static IP Support DHCP Client and Server Mail Server with Webmail access SourceNAT and DestinationNAT support (Iptables) Network protocols: DNS, NTP, SNTP, TFTP, FTP, HTTP, HTTPS, DHCP, SMTP, POP3, IMAP QoS VLAN Tagging 802.1q TOS/DSCP tagging support ACCESS SECURITY Firewall included (iptables) Access control with user and password User profiles for the access of the different sections of the system INSTANT MESSAGING Based on OpenFire XMPP Protocol SSL Support Active Directory / LDAP Support Seamless integration with other messaging products CALL DETAIL RECORDS AND CONFIGURATIONS Database with CDR information (based en MySQL server) accessible via web Call recordings in WAV and GSM format Automatic backup configuration process, accessible via WEB and SSH CONFIGURATION Web HTTPS GUI interface TFTP and HTTP support for the IP Phones configuration provisioning TFTP SSH VoIP AND VIDEO SUPPORT SIP Proxy, SIP and IAX2 trunking support for the interconnection to other IP PBXs H.323 Gatekeeper Registration IAX Registration Audio Codec: GSM, ILBC, G.711, G.722, ADPCM G.726, G.729a/b, G Video Codecs: H.261, H.263, H.263+, H.264 VAD and CNG support FAX support DTMF Relay support (RFC2833, SIP INFO, INBAND) PG 6

VIRTUAL VIRTUAL IP PBX VP-1500

VIRTUAL VIRTUAL IP PBX VP-1500 IP PBX VP-1500 FOR COMPANIES THAT WANT TO EXPAND AND IMPROVE THEIR TELEPHONE SYSTEM IP PBX VP-1500 The Virtual IP PBX VP-1500 is an unified communication system hosted in the cloud, and it's an excellent