Integrated Access Gateway & PBX features

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Bruno Shields
5 years ago
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1 Integrated Access Gateway & PBX features

2 Application Software 1. Integrated Access Gateway Integrated Access Device (IAD) Feature Review Networking & Firewall VPN & VLAN SIP Gateway Feature Review 2. IP PBX User / Extension Settings Inbound Call Routing and Destinations Conference, Day/Night, Ring Groups, VM, IVR, Phonebook Outbound Call Routing Multitenant & Class of Service (Flexpath) Call recording Other Features : Announcements, Call Back, MOH, Paging / Intercom, Parking Lots, Queues, Listen & Spy, DISA, Camp-on

3 Web based GUI: Log-in Web application entry points: Administrator Call Centre Analyser Atmos Call Recording (call cabinet) Operator Panel Status User

4 Application Software IAG feature review: Integrated Access Device (IAD) + SIP Gateway

5 IAD Feature Summary Description Feature Supported Interfaces Provisioning Protocol support Network services Routing features Security features Deep packet inspection QoS features Ethernet, LTE-A, WiFi Wanderweb.CONNECT IPv4, PPP, PPPoE, HDLC, VLAN, VPN, Frame Relay DHCP client / server, DDNS client, DNS proxy Static Routes NAT and NAT traversal Port forwarding Firewall policy & Access Control Lists Outbound/Inbound Filter DMZ SIP ALG (Application Level Gateway) for SIP and FTP Traffic Classes: 802.1P VLAN & DiffServ (DSCP) ViBE integration (Aritari)

6 Review: VPN Use Cases VPN creates secure connections to remote IP end-points over the WAN, to Remote Users, i.e. IP phones (Yealink IP phones) Remote offices, i.e. Com.X PBX s or Gateways Available technical note:

7 Review: VLAN Benefits Reduce setup costs, reduce installation time Ease of maintenance Increased security Reduce networks traffic by limiting the scope of IP phone broadcasts Better QoS for VoIP traffic on the LAN Available technical note:

8 Gateway Feature Summary Description Integrated Access Device Ensured connectivity Feature All IAG features included by default Multiple-trunk (WebRTC / SIP / Telco) failover, B2BUA mode Fax relay T.38 Security Features Remote monitoring & reporting Value added app upgrades Other features: Call Recording COMPLIANT Call Recording SfB, Avaya ACD and Cisco CM interop (not certified) Premicell support Flexible CDR format Fail2Ban, strong password generator Nagios Alerts: Wanderweb.CONNECT PBX & Value Added Applications 100k+ minutes on device, archive to external device Atmos by CallCabinet (POPI, FICA, FAIS) SIP over TCP support Budget Router application Quintum compatible (ftp output)

9 Review: Budget Trunk Router Manage your clients monthly call budget: How does this work? Set the number of available call minutes, per time schedule, for each trunk or trunk group A trunk becomes unavailable when available minutes expire Available minutes automatically refreshed on a time schedule restart / wrap around! Available technical note:

10 PBX Feature Summary Description Remote Management User support Route configuration Basic features TMS User portal Advanced Features Interfaces Feature Configuration, Monitoring, Backup and Restore Analogue POTS IP-phone: SNOM, Yealink, Polycom, Escene, Alcatel Temporis, others Outbound: Set multiple trunk route on prefix & failover priorities Inbound: DID, Day/Night, Ring Groups, Voice mail, IVR,... Near unlimited voice mail & voice mail-to- , Conference slots, Music on Hold (streaming or upload), Operator Panel (15 slots ) CDR s port to: MAN3000, TNG, Aspivia, Vox Call Manager... Follow me (twinning), Divert, Call Waiting, VM & Call Recordings Call Recording, Call Back, Ring Back indication, DISA, Host Desk, Class of Service, Partitioning / multi-tenanting, Immediate Dialing, Call blocking, Parking lots, Pin sets, Queues, Ring groups, Voice mail blasting, Call barging, Phone book import, Intercom & Announcements, Remote users (VPN), Bulk phone provisioning via spreadsheet, Voice Prompt selection TAPI, HTTP CDR & Recordings, HTTP Dialer, AMI

11 Feature Review: User Extension Settings User Extensions may be configured with the following parameters: Extension number Friendly name Voice mail setting Pin address Campon-Callback selection Ring time Pickup group Account code

12 Feature Review: User Extension Settings Follow me / Divert: configured for each user Setting options include: Enable / Disable Initial ring time Ring strategy Ring time Follow me list Announcement Music on Hold selection

13 Feature Review: Inbound call routing Inbound routes allows incoming calls to be routed to a particular destination based on the incoming call's DID and CID number pair Inbound destinations include: Conferences Day/Night Extensions Ring Groups Voice mail IVR Phonebook

14 Conferences: Feature Review: Inbound destinations Multiple users join a conference with two-way audio on all devices Conference features include join and leave announcements, passwords, conference administration, in-conference menus

15 Day / Night: Feature Review: Inbound destinations Multiple day / night modes supported Each has a feature index and can route calls according to its own set of rules Supporting multiple receptionists, tea or lunch breaks, after hours, etc

16 Ring Groups: Feature Review: Inbound destinations Groups of extensions are notified of incoming calls using a number of powerful ring strategies A rich set of ring group parameters allow flexible configuration of timeout, alerts, music on hold, pick-up confirmation and other features.

17 Feature Review: Inbound destinations Phone book support: Allows names and speed dialling codes to be matched with extension and outbound numbers Allows a user to dial numbers by phoning the phonebook feature code and entering the first three letters of a desired phonebook entry's name Enables lookups of users in the phonebook directory using the directory feature code (#)

18 Feature Review: Outbound call routing Set multiple trunk routes on prefix & failover priorities: A variety of trunk types can be combined and prioritized to form outbound routes Calls routes can be selected based on dial-patterns PBX supports routing to trunk groups, as well as individual FXO trunks and ISDN (BRI & PRI) channels

19 Feature Review: FlexPath application Flexpath provides customisable call handling through hand crafted routing path, allowing flexible routing, trunk to trunk routing, gateway and class of service capabilities User cases include: Class of Service Partitioning / Multi-tenanting Trunk to Trunk gateway Legacy PBX: Remote extension gateway Feature set extension Immediate dialling

20 Feature Review: Call Recording Calls can be configured to be recorded on an individual extension, on all extensions and in the incoming, outgoing or both directions, for internal and external calls On-Demand call recording via *1 feature code selection Individual users can view and play call recordings from their user's Call Monitor option System administrator can view and play all call recordings for all users by logging into the Administration portal

21 Advanced Features: Announcements Announcements added as destinations allow messages to be played on inbound calls before transferring the calls to appropriate destinations Announcements can play recordings created or uploaded

22 Advanced Features: Callback Allows users to dial into the system and hang up while ringing, after which the system will call the user back Configuration options: Callback number: Caller ID or to a specific number Delay before Callback

23 Advanced Features: Feature Codes An extensive Feature Code list is available to users and administrators to facilitate administration of the system and user call preferences using a phone For each function, the administrator may change the feature code associated with the function, enable or disable the function, or revert to the default feature code associated with the function

24 Advanced Features: IVR (Auto-Attendant) IVR allows the creation and chaining together of interactive voice announcements and corresponding menu selections to facilitate user call transfer in the PBX system Unlimited IVR chains are supported

25 Advanced Features: Music on Hold Allows the upload of audio files (e.g. music, announcements, advertisements, etc.) in either WAV or MP3 format for playback to users when their call is on hold Music may be categorized and music from a specific category played for specific contexts, e.g. when a user is waiting in a support queue Music may be streamed from a media server

26 Advanced Features: Paging & Intercom Paging allows groups of extensions to be created that will receive calls (phones must support paging) Intercom allows for a call to be placed to phones supporting the feature and for such phones to automatically answer the call and play the audio on speaker

27 Advanced Features: Parking Lots Callers can be placed in a parking lot with a time out associated, after which the caller is transferred to the specified destination E.g. the receptionist can place a caller on hold while waiting for their desired extension to become available The caller in the parking lot would then, after the parked timeout, automatically ring reception again, by which time the desired extension might have freed up

28 Advanced Features: Queues Callers are placed on hold and transferred according to a number of strategies and based on priority Callers waiting in the queue are provided with their position in the queue, projected waiting time and the option to use self-service menus to exit the queue and transfer to other destinations Agents servicing queues are allowed to log in / out of a queue and are provided with information re: callers waiting in the queue, and queues can be configured in flexible manners to transfer calls to agents

29 Advanced Features: Voice Mail Blasting Allows messages to be added to a number of voic boxes at once

30 Advanced Features: Listen in / Spy Allows the listener to listen in on calls in progress. Input from the listener will not be audible to the callers on the call being listened in to Allows messages to be added to a number of voic boxes at once

31 Advanced Features : DISA Provide remote users with access to their office PBX Extend office PBX features to remote workers Extend their presence to local users and external clients Utilise on net calling to remote workers to reduce telephony bills Security extended via: Dial in access only from a predefined, fixed CID Outbound call access via application of unique PIN# Available technical note:

32 Advanced Features: Managing Voice Prompts Multiple Voice Prompts now available for Com.X: (Default) USA/Canadian female (Alison) Male South African (Kevin) Female South African (TL) All voice prompts available via Com.X Package Manager from software repository Supports simple activation of selected voice prompts running on clients IP PBX Available technical note:

33 Advanced Features: Camp-On call back Camp-on Call Back is GUI configurable for each extension via the Users Advanced Settings tab and operates for internal calls only How does this work (simplified): In the case of an internal call and the called party is busy, the caller has the opportunity to select a camp on call back (via IVR prompt) When both party become available the PBX initiates a call between the two users Refer to: Com.X Administrators Guide for configuration

34 Feature Review: External UPS Support a standard USB-connected UPS products Services include: Monitor and log entry mains power goes down or is restored Cleanly shut down the system when battery level is low. Power off the UPS at the end of shut down The UPS will automatically switch on again (after some short delay) when power is restored.

Access to a new world of feature rich, connected anywhere telephony, at low cost and low risk

Access to a new world of feature rich, connected anywhere telephony, at low cost and low risk Com.X20 provides a scalable and powerful telephony solution for the Enterprise Business Com.X20(G) is a flexible