INSTRUCTIoNS FOR INSTALLATION OF UPC INTERNET, TV AND TELEPHONE. Part 1 modem and phone connection

Transcription

1 INSTRUCTIoNS FOR INSTALLATION OF UPC INTERNET, TV AND TELEPHONE Part 1 modem and phone connection

2 Welcome to the world of UPC Thank you for choosing our services. For correct function of internet, smart TV or telephone, the modem needs to be connected first. 2. Plug-in instructions First, according to the ordered services, choose the right installation process as per 2.1 or 2.2. If you are exchanging your modem for a different type, use your existing connecting cable D and a new power supply B. 1. Package contents 2.1 Modem plug-in if you have subscribed to UPC Internet alone or in combination with other services (UPC TV and Telephone) A Modem 1. Connect the UPC socket, output marked as DATA and modem input A marked as CABLE with a coaxial cable D (see diagram below in this instruction) and tighten the ends with the wrench E (tighten the ends only in case that the cable has a screw-on connector). 2. Connect the modem through the power supply B to the electric socket. B Power supply 3. Connect to the internet through Wi-Fi (see instructions below in this manual) or through an Ethernet cable C, which needs to be plugged into the input marked as ETHERNET or. C Ethernet (UTP) cable 4. If you want to plug in a HD Mediabox for UPC TV or a telephone for UPC Telephone, continue with the section 2.3 on the next page. If you only use UPC Internet, continue to the section 2.4. D Coaxial cable with screw-on connector type F (picture a) or connector type F-SAFE (picture b) (not included in the package when exchanging modem) a) b) 2.2 Modem plug-in if you have a UPC TV or Telephone service ordered separately (without UPC Internet) E Wrench no Connect the UPC socket, output marked as DATA and modem input A marked as CABLE with a coaxial cable D (see diagram below in this instruction) and tighten the ends with the wrench E (tighten the ends only in case that the cable has a screw-on connector). F Telephone device incl. accessories (for the UPC Telephone service, if applicable) 2. Connect the modem through the power supply B to the electric socket. 3. Follow further steps in the section 2.3. Pictures and device types used in the guide are illustrative and may not correspond with the equipment that is finally supplied.

3 2.3 Plug-in of UPC TV or Telephone (if applicable) 2.5 Diagram of modem connection with phone and HD Mediabox 1. Connect HD Mediabox For the correct functionality of interactive services (video library or Replay TV), you need to connect the modem with the HD Mediabox. Connect them with the Ethernet cable C (included in the package with Mediabox). Follow the HD Mediabox Quick Start Guide for complete plug-in procedure. TYPE 1 INSERT THE COAXIAL CABLE ACCORDING TO THE SOCKET TYPE! 2. Connect telephone device If you have subscribed for telephone services, take the telephone device F out of its package and connect it to the modem. Use the cable included in the package and plug it ito the TEL1 output on the modem. See more in section 7 of this manual. 3. Follow further steps in the section 2.4. TYPE 2 A F 2.4 Modem control lights If everything is correct, control lights on the front side of the modem will light up within a few minutes (see picture below) and start using your subscribed services. TYPE 3 C C B D Rear side of modem TECHNICOLOR TC7200 ED 3.0 Wi-Fi UBEE EVW 3226 ED 3.0 Wi-Fi COMPAL CH7465LG ED 3.0 Wi-Fi Rear side of HD Mediabox

4 3. Connecting to Internet through Wi-Fi 1. Your device is already pre-set for wireless operation. You can find the network name (e.g. SSID: UPC495317) and the pre-set password (e.g. Password: OMPIYZDY) on a label on the bottom side of the modem. 4. Security and name change of home Wi-Fi network 4.1 Procedure for the Compal CH7465LG modem - Type into the address bar of your internet browser, confirm with Enter and a log-in window will open - Log into the modem interface, user name and password is admin Note: The label may vary according to local settings or requirements. - After the login, click on Advanced settings in the left menu, then Wireless and Safety. Here you can change the network name (SSID) and password. - Do not forget to save everything with Apply changes. 2. Open network settings on your PC: Click on Wireless network connections, The system will search for available networks, will choose the network that matches the network name on the modem label (e.g. UPC495317), Click on Connect and type in the password from the label on the bottom side of the modem, Click on Connect 3. If the device is not connected to the internet, make sure that TCP/IP protocol of your PC for wireless networks is set to a dynamic IP address. See the instructions for the different operating systems in this manual. TIP: Did you know that Wi-Fi internet connection does not always provide maximum speed? If you want to reach the maximum speed according to the ordered service, you need to connect to the network using an Ethernet cable. Wi-Fi technology has its limits. But for example, when you use a package with a 100 Mbps connection speed and you are connected at the speed of only 20 Mbps over the Wi-Fi network, there may be a wireless transmission error between the modem and your mobile device. See troubleshooting tips at

5 4.2 Procedure for the Technicolor TC7200 or Ubee EVW3226 modems - Type into the address bar of your internet browser, confirm with Enter and a log-in window will open 5. Network connection setup If your computer does not connect to the internet after connection of the modem as per this instruction, check the wireless connection settings accordingly as per instructions below for different operation systems. For Windows XP Clicking on START > CONTROL PANEL > NETWORK CONNECTIONS will get you to the Connection to local network icon. Right-click on it, click on Properties, select Internet network protocol. Then select Properties and the fields Get IP address automatically and Get DNS server address automatically. Confirm with OK and close all open windows. - Log into the modem interface, user name and password is admin - After the login, click on WIRELESS in the top bar - In the window Basic wireless connection settings change the pre-set network name in the field SSID and click on Save (the new network name will appear on your device when you will search for available wireless networks). - Choose Security in the left part of the screen. You can change your password here. For Windows Vista, Windows 7 and Windows 10 Clicking on START > CONTROL PANEL > NETWORK CENTER > MANAGE NETWORK CONNECTIONS SÍŤ will get you to the Local connection icon, Right-click on it, click on Properties, select Internet Protocol Version 4 (TCP/IPv4). Then select Internet Protocol Version 4 (TCP/IPv4) and select Properties and the fields Get IP address automatically and Get DNS server address automatically. Repeat the procedure for Internet Protocol Version 6 (TCP/IPv6), confirm with OK and close all open windows. For Windows 8 Drag the mouse to top right corner of the screen. Click the Settings icon, and then choose Control panel. In the Control panel window click the Network and Internet icon or the Network and Sharing Center. In the next window, click on Change adapter settings. In the right window right-click on active cable or wireless connection and select Properties. Select the fields Get IP address automatically and Get DNS server address automatically. Repeat the procedure for Internet Protocol Version 6 (TCP/IPv6), confirm with OK and close all open windows. - Do not forget to Save changes.

6 6. Setting up basic TV offer If you have purchased the smart UPC TV with TV channels, Replay TV, video library and other features, follow the HD Mediabox Quick Start Guide. Within all UPC Internet packages there is an access to basic TV channels and radio stations. The offer includes all freely distributed TV channels (through DVB-T) and additional channels. You can find the complete channel overview on the UPC website, in the TV Channels section. 7. Connecting the telephone (applicable when UPC Telephone is purchased) 1. Connect the modem with the telephone through the supplied cable with the RJ11 ending. 2. Plug the cable end into the modem output TEL 1. Plug the other end into the output on the telephone device. The output can be placed on the rear side or the bottom side of the telephone, according to the model. 3. If the telephone device requires it, insert the batteries into the telephone and plug it into the electric network. 4. Refer to the manual supplied with your phone for detailed information on connecting and setup. Basic TV offer setup 1. Connect the antenna cable into the UPC socket, output marked as TV. If you have the socket type 1 or 3, you will also need a F-IEC/M connector (not included in the selfinstallation package). Rear side of base of cordless telephone 2. Plug the other end of the cable into your TV or set-top box that is designated to receive the terrestrial broadcasting (DVB-T). Plug the cable into the antenna input, usually marked with the letters ANT IN. 3. Turn on your TV and open the channel tuning guide in the TV. To tune the channels correctly, choose the automatic or manual tuning with the possibility to input the first frequency of 474 MHz. If the TV offers tuning options, choose antenna or DVB-T. Connection options Rear side of modem TYPE 1 TYPE 2 TYPE 3 Bottom side of wire telephone Rear side of wire telephone

7 8. Providing services, advice and instructions The service is provided from the day the technician has successfully put the endpoint (i.e. a participant socket in your apartment) into operation or has delivered a selfinstallation package if the endpoint is already operational. Do you need help with installing services or setting up the Internet? Go to where you can also find VIDEOGUIDES. Self-installation of Wi-Fi modem Home Wi-Fi network security MS Outlook and Live Mail settings Internet browser settings UPC Telephone operation How can you contact us? By telephone on technical support is there for you 24 hours a day Through contact form on Through Facebook