User s manual Version 2.0

Transcription

1 <pict needed> User s manual Version 2.0 L I F E I S M O R E! T R U S T U S T R U S T. C O M

2 Thank you for your purchase. Register your product via our Internet site at so that you will be eligible for optimal guarantee and service support. You will also be automatically informed of the development of your and other Trust products. L I F E I S M O R E! T R U S T U S T R U S T. C O M

3 Fig. 1 Fig. 2 Fig. 3 Fig. 4 Fig. 5 Fig. 6 L I F E I S M O R E! T R U S T U S T R U S T. C O M

4 Fig. 7 Fig. 8 Fig. 10 Fig. 9a Fig.9b Fig. 12 Fig. 11 Fig. 13 L I F E I S M O R E! T R U S T U S T R U S T. C O M

5 Instructions when using for the first time Chapter 1. Installation (5) 2. Checking after installation (6)! 3. Connecting to network (7) 1 Introduction This instruction manual is for users of the TRUST SPEEDSHARE TURBO PRO WIRELESS PC-CARD. This PC-Card allows you to connect your notebook to wireless networks working according to the b and g standard. In addition, performance enhancement modes are available for speeds up to 108Mpbs. 2 Safety Carefully read the following instructions before use. Make sure the components you wish to add are compatible with your computer system. Always hold the TRUST SPEEDSHARE TURBO PRO WIRELESS PC-CARD by the edges to prevent damage caused by static electricity. Nowadays, there are an increasing number of wireless products (video, audio, convenience, computer, etc.) which work in the same frequency range as this device. It may, therefore, be possible that the functionality of this product is limited by or is limiting for other wireless products. This can only be avoided by paying attention to the distance between products and, where possible, by changing channels. Be careful when using wireless devices if you have a pacemaker or are dependent on other life-saving, sensitive electronic equipment, because this product transmits radio signals. 3 Approval 0560 This device meets the essential requirements and other relevant conditions of the applicable European directives. The Declaration of Conformity (DoC) is available at This wireless device works at a frequency of 2400 ~ MHz in the ISM band. It meets the essential requirements and other relevant conditions of R&TTE Directive 1999/5/EC and can be used in the following EU countries: United Kingdom, Germany, Belgium, France, Spain, Portugal, Italy, Switzerland, Austria, Denmark, Norway, Sweden, Finland, the Netherlands, Iceland, Ireland, Greece and Luxembourg. The following limitations are applicable for certain countries. France: Only channels 10 to 13 ( MHz ~ MHz) may be used without restrictions, the use of the additional channels are restricted in some area s. Check the regulations with your local government. This product is designed for indoor use only. Outdoor use might violate local regulations. There may be limitations for the use of this device outside of the EU. If this device is used outside of the EU, check whether this device meets local regulations. Frequency: 2400 ~ 2483 MHz, Power: 100mW (+20dBm) max. 1

6 4 LED functions TRUST SPEEDSHARE TURBO PRO WIRELESS PC-CARD The Trust Speedshare Turbo Pro Wireless PC-Card has two LED s, as shown in figure 1 on the foldout page. LED A and LED B are alternately flashing: no wireless connection is made. LED A and LED B are flashing together: connection made. On or both of the LED s are always off: Driver not installed, device placed in power save or device disabled in Windows. 5 Installation 5.1 Uninstalling old drivers and devices The most common cause of faults during installation is the presence of a driver for a similar, old device. The best solution is to first remove all drivers related to old devices before installing the new driver. Make sure you only delete programs for old, unused (similar) devices. 1. Click on Start Settings Control Panel and double-click on the Add/Remove Programs icon. 2. Find all the programs for similar, old devices and remove these by clicking on the Add/Remove button. 3. Restart the computer. 5.2 Installation in Windows 98 / Windows ME / Windows 2000 / Windows XP Follow the instructions from the Quick Installation Guide to install the TRUST Speedshare Turbo Pro Wireless PC-Card. Have your Windows CD-ROM available during the installation. When Widows prompt you if you want to keep an already installed newer file, answer Yes. In a very limited number of cases, Widows 98 or Me hangs during installation of drivers for new network adapters. When your computer does not respond within a few minutes, restart, go to the network properties and remove the adapter from the list. Restart and try to install again. This is not a problem in the product or its drivers, but is caused by Windows. Windows may display a message saying than the driver has not been signed. Since this does not affect the installation or functionality of the device, click on Continue Anyway. 6 Checking after the installation After installing the device and the programs, the following items are installed on your computer and can be checked. Taskbar Icon in the right-hand corner, such as 2

7 The icon shown above can be displayed in three different colours: green, yellow and white. Chapter explains the meaning of these different colours. Start Settings Control Panel. Double-click on the System icon and select the Device Manager tab. - Network Adapters Trust Speedshare Turbo Pro Wireless LAN ADAPTER Start Settings Control Panel and then double-click on the Add/Remove Programs icon. - Trust Speedshare Turbo Pro Wireless LAN ADAPTER Utility and Driver Start - Programs - Trust - - Trust Speedshare Turbo Pro Wireless LAN ADAPTER Utility - Uninstall The information given above will vary when the installation was altered (for example, not everything has been installed or locations other than the default locations have been selected). Deviations may also occur as a result of using new drivers available on the Internet. The location or name may vary in the Control Panel for different operating systems. 7 Connecting to network 7.1 Types of wireless networks Two different types of network are possible for a wireless LAN, namely Ad Hoc and infrastructure. As implied by the names, the first is intended for quickly making a connection between two or more systems. The second is used to replace a normal, fixed network with a permanent connection between one computer and the rest of the network. Ad Hoc Point to point connection between two computers directly. There is no central point (access point) to control the wireless traffic. An ad-hoc network is easy to set up, but only suitable for a limited number of users. Infrastructure All users need to connect trough a central point (access point). This network is more complex to set up and there is an access point or wireless router is needed. However, such a network is better suited for larger amounts of users and easier to manage. The maximum working distance of an infrastructure network is often longer. 7.2 Connecting for Windows 98SE, Me, 2000 Read chapter 7.3 first when using Windows XP Status icon. As explained in chapter 6, an icon will be added to the right-hand side of the taskbar. This icon can appear in three different colours: green, yellow and white. See the table below for the meaning of these different colours. 3

8 TRUST SPEEDSHARE TURBO PRO WIRELESS PC-CARD Colour Status Connection with the network. Green Yellow Poor connection with the network. Low signal or much interference. No connection. White White Table 1: Network status indicator Driver not installed, product not present or driver disabled in Windows. Click on the icon on the right-hand side of the taskbar. Figure 2 will appear when there is no connection. During connection, it looks like figure 3. The window that appears contains information about the PC-Card and the connections made with the network. The table below explains the terms used in figure 2 and 3. Item Status SSID Frequency Wireless Mode Encryption Tx Rate Channel Link Quality Signal Strength Data rate Transmit Date rate Receive Table 2: PC-Card settings Description Indicates which device the PC-Card has a wireless connection with. The name of the network with which the connection has been made. The central frequency used at the moment. Depends on the channel number. For the currently active connection: Ad-hoc (connected with other computer) or Infrastructure (connected with Access Point) Indicates what encryption is used. Connection speed of the network. This speed is chosen dynamically, depending on the demand for bandwidth and the signal strength. The channel which is used by the product. Quality of the connection. Depends on the signal strength and if there are other signals in the area. Indicator only works in Infrastructure networks. Signal strength. Indicator only works in Infrastructure networks. The current speed (in kbits/sec) of data being send. The current speed (in kbits/sec) of data being received. 4

9 7.2.2 First time connect to existing network When you don t have any wireless network yet, set up your acces point / wireless router or start an Ad-hoc network first. When an existing wireless network is already present, you need to follow the settings this network, otherwise the connection will not work. Follow these steps: 1. Power-up the other stations and/or Access Points. 2. Open the utility by clicking the icon. 3. In the utility screen, click on SiteSurvey (see figure 6). 4. Press the Refresh button to display all the available networks. 5. Wait until the Refresh button turns blue again. 6. Click the network item from the list you want to connect with. Be careful to connect to the right network. Connecting to an unknown network might compromise the security of your computer. When the list is empty, check the wireless network or set up a station as Ad-Hoc network first. 7. Click the Connect button. A new window will be shown. 8. Check / fill in the required info (see figure 7): Open networks (Data Encryption tick box is open): There is nothing to set up. Continue at step 9. WEP encrypted networks: Choose the key length (64 or 128 bits). Use same setting as used in the wireless router or first Ad-Hoc station. Type the key. Use same key as used in the wireless router or first Ad-Hoc station. Continue at step 9. Simple WPA secured networks: Click (select) the tick box WPA-PSK. Click the Config button. In the new window, type the password. This is the same password as used to set up WPA in the wireless router. Click OK to confirm the password. 9. Click Apply to connect. 10. When the connection is made, the settings are automatically saved. The next time your computer is started it will automatically try to connect to this network again. The settings for this connection are saved in the list of available profiles (SiteSurvey screen). When later you connect to a different network and further on you want to reconnect to the first network, you can click the entry with the network name from the list and click the Connect Button next to it. In this way, you don t have to key-in the settings again while roaming between networks. The wireless part of the network is now completed. In order to use your new network connection, you might need to set up additional things. See the included Internet Sharing Guide book for more info. When you connection does not work or you want to create a new ad-hoc network keep on reading. 5

10 Caution: TRUST SPEEDSHARE TURBO PRO WIRELESS PC-CARD When using WEP encryption with an Access Point and the network connection keeps flashing between connect and non-connect, the Authentication and/or Encryption settings are probably set wrong. WPA works only in infrastructure networks with access points or wireless routers, not Ad-hoc. Use WEP to secure Ad-hoc networks. For small wireless networks, use WPA-PSK, as the full version of WPA requires a special server and specialised knowledge. When you disable encryption, everybody with a wireless card can connect to your PC. Therefore, it s strongly recommended use at least WEP encryption. When setting up a non-standard wireless connection or you are the first station in an Ad-Hoc network: 1. Click on Configuration to configure the PC-Card for the network. Figure 4 will appear. 2. Enter the following information: SSID: The name of the network with which you wish to make a connection. If you are using Ad-Hoc mode and this is the first station to be installed, this will become the name of your network. Wireless mode: The type of network that you wish to use (Ad Hoc / Infrastructure). Ad-Hoc band: Channel: Tx Rate(11B/G): Tx Rate(11A): Power mode: Preamble: Support band: For Ad-Hoc networks only: Choose 11g for the highest speed or 11b when connection is needed with older 11b (11 Mbits) products. When only Trust Turbo wireless cards will be used, you can double the throughput by using the 11g Turbo mode. In turbo mode, you can only use channel 6. The channel for Ad-Hoc mode. When the system is set to Ad-Hoc mode, this will be the channel your wireless network is going to use. This setting is not used when connecting to an existing network as the channel is chosen automatically then. Is locked to channel 6 when using Turbo mode. The speed you wish to use. Its recommend to set it to Auto and let the product choose the optimum speed. This setting is not in use as this product does not support the a standard. Options for power saving. Is only useful for battery powered devices. Set to Continuous Access Mode. Length of the data packets. Leave the default setting here (Short & Long Preamble). Restrict the type of connections the card will accept. If you not sure what to do, leave it in the default setting (all connection speeds allowed). 11A cannot be selected, as this product does not support a. 6

11 For the fist station in Ad-Hoc networks, these additional steps are needed: 1. Set the encryption needed. See the next chapter. Recommended is to use WEP for more security. Remember that WPA cannot be used for Ad-Hoc networks. 2. Go to the Link Info screen. Your Ad-Hoc network should show Joined. In the status and your own SSID should be in the SSID field. When the card is still searching and the status shows Not connected to network, check the following: - Wait about 20 seconds, it takes some time for internal set up. - Did you set the Wireless Mode to Ad-Hoc in the Configuration Screen? - Did you select an Ad-Hoc band? Recommended is to set to 11g. - Did you fill in a SSID? When unsure what to choose, use MSHOME1. Be careful not to choose a name already in use by another wireless network (use SiteSurvey to check this). - Did you press the Apply button to save these settings? - Did you set the encryption to Enable or Disable? WPA does not work in Ad-Hoc mode. When others have trouble connecting to your computer try to set the encryption to Disable first to test. 3. You need to set a fixed IP address for your computer or enable Internet sharing on it to make the network usable. See the Internet Sharing Guide. Note 1: your Ad-Hoc network will have the Connect status and will be shown in the list of available networks, even if nobody is connected to your computer yet. Note 2: The indicators for signal quality and signal strength are not available in Ad- Hoc networks Advanced menu to set up the encryption Click on Advanced (see figure 2 and 3). Figure 5 will appear. If you already are connected to a wireless network, the current settings are shown here. This screen is mostly used to set up the first computer in an ad-hoc network. When you want to connect to an existing network, use the Site Survey screen as this is much easier. The Wired Equivalent Privacy (WEP) can be configured in this window. This code ensures that your information is sent and received securely over the network. 1. Set Encryption to enable to enable WEP. 2. For Key Format, set to HEX. 3. Set the Auth.Mode to Shared Authentication. 4. For Key Length, select the number of bits you wish to use. For new networks, use 128 bits for maximum security. The product supports higher then 128 bits, but this is not recommended as it s outside the standard. 5. Enter the key under KEY 1 consisting of both numbers and the letters (A-F) as the Network Key. This is a kind of password. 6. Set the Default key to Click on 'Apply' to save the new settings. You may receive the following error message: WEP key 1 size mistake! This means that you have not input enough characters. 7

12 TRUST SPEEDSHARE TURBO PRO WIRELESS PC-CARD 7.3 Connecting for Windows XP Windows XP uses an internal administrator program to control wireless connections. In this way, products of different vendors will behave the same in Windows XP. You can choose to use the Windows internal administrator (called Zero Configuration) or the products included utility. The utility method allows you more control over the behaviour of the card. Under XP s Zero Configuration, the card will use the defaults of the wireless network. When setting up the first computer in an Ad- Hoc network, you cannot use the Turbo mode. If you still want to use Zero Configuration, start reading at chapter To enable the utility method as described in chapter 7.2, follow these steps: Click the icon. The Windows screen opens. See figure 8. De-select (by clicking it) the option Use Windows to configure my wireless network setting on top of the window and click OK. The window will disappear. When you click the Introduction icon again, the software will behave like descibed in chapter After installation of the product, Windows XP will start searching for other wireless stations to connect with. The connection will not yet be made, just a list of possible connections is built. When windows does not find any other wireless station to connect to, the network icon with the red cross ( ) remains visible and nothing else happens. When other wireless stations are found, Windows will prompt for user action. When Windows is already connected to a wireless network, the icon will look like this: ( ). When there is completely no icon displayed, most probably the drivers are not properly installed Setting up your own Ad-Hoc network. WPA is not available for Ad-Hoc networks, use WEP to secure. Use this chapter when you want to start building your own Ad-Hoc (computer to computer) wireless network. This needs to be set up for the first computer of your Adhoc network. All other computers will follow the settings made for the first computer. When you re building a wireless network with one or more Access Points (Infrastructure Network), this chapter is not useful for you. First install the Access Points and then follow the instructions of chapters till instead. When you want to connect to an existing Ad-Hoc network also follow the instructions of chapters till instead. Follow these steps: 1. Click the ( ) icon or ( ) on the system tray. A new window will be shown. When there is no such icon in the system tray, check if the drivers where installed properly. 2. Click the Advanced button. A window like figure 8 will be shown. When the normal Windows network connections window is shown instead, you re 8

13 probably already connected to a wireless network. Click the properties button. A new window will be visible. Click the Wireless Networks tab. The window should look like figure 8 now. 3. Look at the Preferred Networks list on the lower part of the screen. This list should be empty. If not, make it empty by removing the items one by one. 4. Click the Add button to add a wireless connection. A window like figure 9 will be shown. 5. Choose a word for the SSID, and add it in the SSID field. This is the name for your network. If you unsure what name to choose, use MSHOME1 as name. 6. Click (activate) the This is an computer-to-computer (Ad-Hoc) network, wireless access points are not used checkbox. 7. Uncheck the The key is provided for me automatically checkbox. 8. Now you have the choice to make your network more secure or more convenient: - Easy but not secure -> uncheck (by clicking it) the Data encryption (WEP enabled) checkbox. - Click the OK button to close the window. The created network gives everyone easy access to your computer in a 100 meters radius. Or - Less convenient, but more secure: choose a WEP key. The key can contain any number 0-9 and in additional the letters A-F. Example EFA (64 bit key). This is the key needed to connect to your computer. Fill in the same key in both the Network Key and the Confirm Network Key field. Click OK. Others need to know your key (and install it) to access your network. 9. Click OK on all open windows to close them and save the settings. When your computer was connected to an existing wireless network, this connection will be closed. The computer is now ready to receive connections at your newly set up Ad-Hoc network. When others have trouble connecting to your network, consider to first set up a nonsecure network to test if it works and convert it later to a secure one by adding a WEP key. When you want to share data to others connecting to your computer, you need to have the File and Printer Sharing active and give permission to share one or more folders. In addition, you might need to create one or more extra user accounts to let them login into your computer. Do set a password on such accounts, WEP alone is not enough as protection Connecting to existing network: nothing seems to be found When Windows did not find any network, try waiting for a couple of minutes. It might take up to 2 minutes to scan for wireless stations. When windows already is connected to a network (because it was set before), the icon will show a network without a red cross. When still no network found: 1. Click the ( ) icon on the system tray. A new window will be shown. When there is no such icon in the system tray, check if the drivers where installed properly. 9

14 TRUST SPEEDSHARE TURBO PRO WIRELESS PC-CARD 2. Click the Advanced button. A window like figure 8 will be shown. When the normal Windows network connections window is shown instead, you re probably already connected to a wireless network. Click the properties button. A new window will be visible. Click the Wireless Networks tab. The window should look like figure 8 now. 3. Click refresh in the window like figure 8. Windows will try to find other stations. When nothing found, check if the other station is plugged in and ready for connection. Move closer to it might help. 4. Select the wireless network from the list by clicking it. Be careful to connect to the right network. Connecting to an unknown network might compromise the security of your computer. 5. Click the Configure button to connect to this network. A new window will be shown. See figure 9a when you have XP version SP1 or lower. See figure 9b for XP version SP2 or when the WPA update was installed before. When the network uses WEP or WPA, enter the key. Without the correct key the connection will fail. 6. Read the rest of this chapter to get more information how to set up various types of connections Connecting to existing network: no WEP is used Connection to such a network is very straightforward after Windows detects it. 1. A prompt will be visible in the system tray. Click it. A new window with a warning will be shown. See figure Click (activate) the Allow me to connect. option. The Connect button will become active now. 3. Click the Connect button. The window will disappear. After a while, Windows will inform you the connection is active. 4. When the connection cannot be made for some reason, the system will prompt again (like in step 1) or keep showing a red cross trough the icon, click the icon and click then the Advanced button and check the settings. See also chapter Most common reasons for failed connection: Signal strength too low, move closer to the other station. Interference. Try to connect again. Network uses a non-standard set-up (like SSID broadcast disabled). Obtain all information for this network from its operator and try to use the advanced settings to add the required special setting needed. When all network equipment is to be set up by you, avoid using non-standard settings as they are far more difficult to manage / troubleshoot. You are now connected to an unsafe network. This is OK for browsing the Internet in a public place like airports, but unsafe for any other use. Be sure to have file and printer sharing switched off if you don t want to share your folders Connecting to existing encrypted network (WEP) Connection to such a network requires a key. You cannot connect without it. 10

15 1. A prompt will be visible in the system tray. Click it. A new window will be shown. See figure Fill in the encryption (shared) key in the first line. Be sure to exactly key in all the characters correctly, any difference will make the connection fail. 3. Fill in the same encryption (shared) key in the 2 nd line for confirmation. 4. Click the connect button. The window will disappear. After a while, Windows will inform you the connection is active. When the connection cannot be made for some reason, the system will prompt again (like in step 1), use then the Advanced button and check the settings. Most common reasons: Shared key typed wrongly. Need to enable Shared Key Access control in the advanced setting to make the connection. In general, match the settings of both ends of the connection closely to make it work. Signal strength too low, move closer to the other station. Interference. Try to connect again. The 802.1x authentication must be usually switched off as this is only used in some corporate networks Wireless Protected Access (WPA) The Wireless Protected Access (WPA) standard is a more secure version of WEP. When planning to use WPA, keep the following in mind: - First test the network without WPA to know for sure all hardware is working properly. - WPA only works in infrastructure networks. - WPA requires a WPA compatible access point or access point router. - All planned network stations need to support WPA, its not recommended to mix WPA and WEP secured computers. - For Windows XP SP1, you need to download an update from to enable WPA. Previous versions of Windows XP first need to be updated to SP1 prior to installing the WPA update. When you don t want to update Windows, use the utility method (see chapter 7.3) - There are 2 versions of WPA: A corporate version, just called WPA and a simpler home version, called WPA-PSK. Use WPA-PSK as the corporate version requires a special authentication server in your network such as RADIUS. Setup: 1) The card will find the network. Click the alert balloon in the corner of the screen. A new window like figure 11 will show. 2) Fill in the same key as used when setting up the access point. 3) Click the connect button. The connection should be made now. When the connection cannot be made or there cannot be any data transferred: 4) Restart Windows. 5) Open the wireless connection windows by clicking the alert in the corner of the screen. Figure 11 will be displayed. If no alert was shown, follow the steps 1 11

16 TRUST SPEEDSHARE TURBO PRO WIRELESS PC-CARD till 5 from chapter In a WPA capable Windows XP version, the screen should look like figure 13, not figure 9a. 6) Click the Advanced button. 7) Select WPA-PSK as authentication. 8) Select TKIP as data encryption. 9) Type the network key. This will work like a password and must be the same key as typed when setting up the access point. 10) Click OK. 11) Wait. After a while a confirmation message will pop-up and you are connected. When an error is shown, check the network key and the rest of the settings. 7.4 Using the wireless connection after successful set up When windows informs you the connection is made, its still needed to set-up the basic network settings to actually use the network connection. Check the separate Internet Sharing Guide for more details. However, as Windows sets up with the most common settings, these settings are usually correct when connecting to an Internet router and your network is ready for use. For an ad-hoc network (without access point or router), you might need to set the IP address manually for every station as the normal automatic setting will not work in this case. Use for the first station, for the next and so on. Note that Windows XP and later are not supporting the NETBEUI protocol anymore, so you need to set up TCP/IP, even if you don t want to connect to the Internet at all. 8 Connection speed and compatibility The TRUST Speedshare Turbo Pro Wireless PC-Card can work at speeds of 108, 54, 48, 32, 24, 18, 12 Mbps. In addition, speeds offered by the older b standard. This product can be combined with Trust products from the 22M/44M series and Qtec b products, with the following limitations: 1. Ad-Hoc connections will work on 11Mbps only. Other Ad-hoc stations in the same network will be forced into 11 Mbps as well. 2. Infrastructure networks based on Qtec b access points will work on 11 Mbps only. 3. Infrastructure networks with Trust Home Wireless access points (22M/44M) needs to be set to 11 Mbps to work. 4. When using a 54Mbps (802.11g) access point from the Speedshare Turbo Pro series, both 54Mbps stations and 11Mbps stations can connect at there own speed. However, excessive 11Mbps traffic will slow down the 54Mbps traffic considerably. Use the g product at the computer that will probably generate the most traffic for best performance Mbps Turbo mode use 2 channels bundled together. This function only works with other Speedshare Turbo Pro products. Note on 11g standard / 54 Mbps maximum speed: 12

17 The real speed when 2 devices using the 11g standard are connected is dynamically controlled by the products drivers and depends on the network traffic (the speed is set lower when there is hardly any traffic), signal strength and interference from reflections (see below) and interference caused by other wireless products. As the signal strength is important and gets lower when the signal has to travel a longer way, a longer distance usually means lower speed. The above are partly fundamental technical limitations and partly required by European law. The R&TTE rules do not allow (almost) idle devices to use high bandwidth in the 2.4 GHz band. Note on location: Concrete floors often contain metal, which can cause interference. Try a different location with less obstacles which can cause interference, so that there is good communication between the devices. 9 Performance enhancement modes When combined with other Trust wireless network products from the Speedshare Turbo Pro series, there is the option to more then double the throughput by enabling the performance enhancement modes. Super-G Turbo Infrastructure networks only. When enabled, data compression is used for higher throughput. Limitations: Only works in combination with Turbo Pro series wireless routers. Performance improvement maximal 50% compared to standard g. Both Ad-hoc and Infrastructure networks. Must be enabled in the wireless router or the first station in the Ad-Hoc network. When enabled, 2 channels are used in parallel for double throughput. Limitations: Works only in combination with Turbo Pro series wireless products. Channel 6 only. Transmission range might be shorter. Performance improvement maximal double compared to standard g products. Turbo and Super-G can be combined for even higher performance. For existing networks, the product automatically detects when these options are enabled in the access point or wireless router. See the manual for these products for more information. Performance enhancement will be limited in areas with heavy interference and at longer distances. 10 Technical specifications Approved countries Radio frequencies used (RF) Number of channels used 13 Data security United Kingdom, Germany, Belgium, France, Spain, Portugal, Italy, Switzerland, Austria, Denmark, Norway, Sweden, Finland, the Netherlands, Iceland, Ireland, Greece, Luxembourg MHz MHz Europe MHz MHz France (some areas) bits WEP encryption, 802.1x access control (via Windows XP & RADIUS Server), Wireless Protected Access (WPA) and WPA with PreShared Key (WPA-PSK). WPA is supported in 13

18 Data modulation speed Supported Ethernet frame type(s): Speed v. distance in an open area without obstacles Memory (PC-Card) TRUST SPEEDSHARE TURBO PRO WIRELESS PC-CARD Windows 98, Me, 2000 and XP. 108 / 54 / 48 / 36 / 24 / 18 / 12 / 11 / 5.5 / 2 / 1 Mbps with auto fallback IEEE b (1/2/5.5/11Mbps), IEEE g (54Mbps), Atheros Super-G & Turbo (108 Mbps). 108Mbps 20M, 54Mbps 30M, 24Mbps 40M, 11Mbps 50M, lower then 11 Mbps till 100M 8kbit EEPROM Windows support Windows 98 / Windows ME / Windows 2000 / Windows XP. MAC OS compatible No Table 3: Technical specifications 11 Troubleshooting This chapter is intended to help solve any problems you may encounter It is not possible to make a connection If the computer cannot make a connection with the server or another computer, first check the following points. 1. Have the drivers for the Trust Speedshare Turbo Pro Wireless PC-Card been installed correctly? The drivers cannot be installed if the card is faulty or has not been inserted into the slot correctly. 2. Have the settings been configured correctly? 3. Have the correct drivers been selected for the network that you wish to use? Ask your Network Administrator for more information about the network. 4. Have the correct values for the type of package and the IP-address been entered? 5. For ad-hoc networks: did you set an IP address for every station? 11.2 Cannot make a connection in Windows 98 / Windows ME / Windows 2000 / Windows XP Also see the instruction manual provided with Microsoft Windows for more information. Check the following: 1. Have the TCP/IP protocol and Client for Microsoft networks been installed? Check the network properties. These components are necessary to make a connection. If necessary, add these components by clicking on Add. 2. Do both systems have the same workgroup name? The workgroup name must be known by the server. If necessary, change the name. Contact the Network Administrator if you do not know the name of your workgroup. The name of a workgroup may not be the same as another computer name in the same network. When you are not sure what name to use, use MSHOME as workgroup name. 14

19 11.3 Troubleshooting problem cause list Method 1. Read the solutions given below. 2. Check for up-to-date FAQ s, drivers and instruction manuals on the Internet ( Problem Cause Possible solution No Network Neighborhood icon is displayed on the desktop. The adapter cannot find a network. The other computers are not visible on the network. The network card connects, but no data can be transferred. The drivers have not been (correctly) installed. The network protocols have not been installed correctly. The wrong network name has been chosen in the Utility program. The wrong type of network has been selected (for example, Ad Hoc instead of infrastructure). There is a lot of interference between the wireless devices due to (metal) objects affecting the radio signal. No stations or printers have been shared with other computers in the network. The network card or USB adapter has not logged onto the network correctly. The PC workgroup name is not the same as the workgroup name for the other computers in the network. The product is faulty. The Access Point cable has not been connected or has not been connected correctly. Encryption / authentication set up wrongly, password wrong or WEP/WPA key wrong. Reinstall the drivers. See the Internet Sharing Guide. Give the correct network name (SSID) in the program (see chapter 7.2). Select a different type of network (see chapter 7). Try a different location with less obstacles which can cause interference, so that there is good communication between both devices. Share at least 1 station or 1 printer to make the computer visible in the network. Wait approximately 20 seconds and try again. Change the workgroup in the Network properties. Return the device to your dealer. Set up the Access Point correctly. See the instruction manual provided. Make sure to match the same settings on both sides of the connection. 15

20 TRUST SPEEDSHARE TURBO PRO WIRELESS PC-CARD Problem Cause Possible solution DHCP is setup properly in the router, but the wireless client does not get an IP address. The connection is slow. Turbo mode is not working or very slow. The problem is not listed here. Encryption / authentication set up wrongly, password wrong or WEP/WPA key wrong. Interference from other equipment using the 2.4GHz band. Other network using the same channel b and g products are mixed. A connection is made with an 11 Mbps network or an even slower network. The distance between the PC-Card and the Access point is too great. Its switched off. Infrastructure network only: there are users around with older b products. Distance too great, interference, channel already in use. Some or all stations have Turbo switched off or do not support it. The latest FAQ s are available on the Internet. Make sure to match the same settings on both sides of the connection. Decrease the distance, move to a different location. Infrastructure: change the channel number in the wireless router. Ad-hoc: shutdown all stations except one, change the channel for this one and power up the others again. Upgrade the wireless network to g compatible products. In a network with a slower connection, the speed will always be as fast as the slowest link. A greater distance reduces the connection speed. Try to move closer to the Access Point to increase the connection speed. Check the connection speed in the Windows network properties. Should be 108Mbps. The utility should report a speed in excess of 54Mpbs. Disable b support by enabling the g only mode in the wireless router. Move around for better reception. Check if all products are supporting the Turbo Mode and this is enabled in all of them. See for FAQ s and other product information. 16

21 Problem Cause Possible solution Table 4: Troubleshooting In general: Wireless networking is continuously being developed. Other network problems. Check frequently for updates. See See the Troubleshooter: Customer Care > Troubleshooters > Network. Check the FAQ's on the Internet ( You can register your product at so that you can receive optimal guarantee and service support. You will be automatically informed of developments to your product and other Trust products. If you still have problems after trying these solutions, please contact one of the Trust Customer Care Centers. Please have the following information available: The item number. This is A good description of what does not work. A good description of when the problem occurs. Utility and Driver version number of the software (use the About button in the Utility screen to read this). 12 Warranty conditions 1. Our products have a two-year manufacturer's warranty which is effective from the date of purchase. 2. If there is a fault, return the product to your dealer and include an explanation of the fault, the proof of purchase and all the accessories. 3. During the warranty period, you will receive a similar model, if one is available. If no similar product is available, your product will be repaired. 4. Please contact our help desk for missing components, such as the instruction manual, software or other components. 5. The warranty becomes invalid if the product has been opened, if there is mechanical damage, if the product has been misused, if alterations have been made to the product, if the product has been repaired by a third party, in the case of negligence or if the product has been used for a purpose other than that originally intended. 6. Excluded from the warranty: Damage caused by accidents or disasters, such as fire, flood, earthquakes, war, vandalism or theft. Incompatibility with other hardware/software which is not stated in the minimum system requirements. Accessories, such as batteries, fuses (if applicable). 7. Under no circumstances will the manufacturer be held responsible for any incidental or consequential damage, including the loss of income or other commercial losses resulting from the use of this product. 17

22 CUSTOMER CARE CENTERS 24 HOURS free service: Residents in the UK and Ireland should contact: Mon - Fri From 8:00-16:00 UK Office Phone +44-(0) Fax +31-(0) I residenti in Italia possono contattare: Lun - ven 9:00-13:00 / Ufficio italiano Telefono :00-18:00 Fax Les habitants de la France et de l Afrique du Nord peuvent contacter : Lundi-vendredi De 9:00 à 17:00 Bureau français Téléphone +33-(0) Fax +31-(0) Kontaktadresse für Einwohner Deutschlands: Mo Fr 9:00-17:00 Deutsche Geschäftsstelle Telefon TRUST ( ) Fax +31-(0) Los habitantes de España pueden ponerse en contacto con: Oficina española Lun viernes De las 9:00 a las Teléfono +34-(0) :00 horas Fax +31-(0) Osoby mieszkające na terytorium Polski powinny skontaktować się: Od pon. do pt. W godz 09:00-17:00 Biuro w Polska Tel +48-(0) Fax +31-(0) Inwoners van Nederland kunnen contact opnemen met: Ma vr 9:00-17:00 uur Kantoor Nederland Telefoon 0800-BELTRUST ( ) Fax +31-(0) All other countries / Alle anderen Länder / Tous les autres pays Tutti gli altri paesi / Todos los demás países / Alle andere landen European Head Office Mon - Fri Phone +31-(0) From 9:00-17:00 Fax +31-(0) L I F E I S M O R E! T R U S T U S T R U S T. C O M