CommsOffice FrontDesk. Helping you maintain a profitable business

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1 CommsOffice FrontDesk Helping you maintain a profitable business

2 Communications management for every business Features and benefits of CommsOffice FrontDesk : Graphical reservation planner Daybook with Occupancy and Room Charts Dashboard landing page shows processes graphically simplifying and assisting application navigation Microsoft Outlook appearance - familiar and easy to use Easy scheduling, canceling and reporting of wake up alarms for room extensions Disabling/Callbarring (COS) of handset dialing on check out Configurable invoices (colors, logo) that can be printed or ed Bulk billing for long term or serviced office Broad range of standard reports to cover every angle After salaries, overall communication costs are the largest single office expense. These costs are usually unmanaged, increasing and out of control. CommsOffice FrontDesk, is a software package that helps you manage small and medium sized businesses in industries such as hospitality, long term accommodation, serviced offices and any other type of service reseller involving phone usage billing Available in three different solutions: FrontDesk - Express, Middleware and PMS Support available locally in Australia, US, UK and the Netherlands Express GUI Simple on-line software registration Straightforward to install and maintain with reliable stability

3 CommsOffice FrontDesk Express CommsOffice FrontDesk Express is an easy to use application that allows the user to control system functions such as Wake Up Alarms, Phone Messages (message light), Check In and Check Out, Bar and Unbar telephone as well as on screen CTI dialing. This allows the user to install the interactive functionality of the Panasonic PBX telephone system on as many workstation computers as required and removes the need for the user to be trained on the operation of the telephones. In addition, basic functions for , chatting and internal messaging are also provided. The application provides easy Click to Action functionality with little or no training, allowing the user to utilize the various hospitality functions of the Panasonic telephone systems. CommsOffice FrontDesk Middleware CommsOffice FrontDesk Middleware provides the link between the Panasonic PBX system and the resident PMS system via approved bidirectional interfaces. This allows the Panasonic telephone system to connect to a number of legacy PMS systems to allow the capture of Call Records, Messages, Wake Up calls, Room Dirty/Clean or Maid in Room, message waiting and bar and unbar of extensions associated with the rooms on Check In and Out. CommsOffice Middleware can be configured to link to the PMS system as: Mitel ICP SX50/SX200/3000 emulation for both SMDR and PBX commands SMDR output in standard Hobic 1, 2, 3 and 4 formats Micros Fidelio Opera standards InnQuest roommaster standards The Mitel emulation allows the Panasonic telephone system to connect to the majority of PMS systems that already support a Mitel format. In this format ALL facets of the bidirectional functions are supported. CommsOffice FrontDesk Middleware comes with complete call accounting. This includes the Today page live statistics, on demand and scheduled reporting with alarms. Invoice Today Page Accommodation Planner Dashboard

4 The questions that make a difference to your business: CommsOffice FrontDesk PMS CommsOffice FrontDesk PMS is an economic yet fully featured FrontDesk application for all the day to day tasks, call accounting, client billing and reporting necessary in any small to medium hospitality or long term residential establishment. FrontDesk is also designed to meet the rigors of serviced Office requirements with individual organizational billing, bulk billing and user login. Single or multi site capable Fully interactive/bidirectional with Panasonic KX-TDA/TDE and NCP PBX systems Reservation planner with drag drop capabilities, visual wake up icon, group reservations Unlimited charges and discounts that can be configured as one off or recurring Phone control with debit or credit limits Room control with Maid In Room features Message light notification Check in and Checkout controls on extensions Name placement of guest on extensions on check in Single guest interim billing, final billing and transmission of both invoices and reservation acknowledgement Reporting with scheduling of reports via Alarms for extension monitoring LIVE for 911/000/999/112 emergency numbers Call accounting with Live Today Graphs and statistics Phone Charges Occupancy Guest History Room Chart Minimum System Requirements Windows Pro or above Dual Core, 2.0GHz 4GB free on hard drive 2GB RAM 10/100 NIC (Network Interface Card) Internet connection for product updates and maintenance RS232 serial port & cable connected between your PBX and the computer that will be logging calls (if the PBX is not IP addressable)

5 Speak with us about the CommSoft RMS products range: CommsOffice Express CommsOffice Professional CommsOffice Voice CommsOffice Console CommsOffice CTI CommsOffice FrontDesk USA & Canada CommSoft RMS LLC Tel: Maggie Run Lane, Fuquay Varina NC 27526, USA Australia, New Zealand & Asia Pacific CommSoft RMS Pty Ltd Tel: +61 (7) PO Box 1256 Caboolture, QLD 4510, AUS UK, Europe & Middle East CommSoft Software Solutions Tel: +44 (0) Tel: +44 (0) The Turret Office, South Hill Park, Ringmead, Bracknell, Berkshire RG12 7PA