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1 SERVICE MANUAL FIELD SERVICE PagePro 1380 MF/1390 MF Ver. 2.0
2 INDEX (Field Service) GENERAL MAINTENANCE DIS/REASSEMBLY, ADJUSTMENT CONTROL PANEL/SERVICE MODE DESCRIPTIONS TROUBLESHOOTING
3 CONTENTS GENERAL 1. SPECIFICATIONS... G-1 (1) Main Unit... G-1 (2) GDI Printer Function... G-3 (3) FAX Function (PagePro 1390 MF Only)... G-3 2. PARTS IDENTIFICATION... G PagePro 1380 MF... G PagePro 1390 MF... G-4 MAINTENANCE 1. MAINTENANCE SCHEDULE... E Guidelines for Life Specifications Values by Unit... E-1 (1) Near Life Specifications Value... E-2 (2) Life Specifications Value... E-2 (3) Print Stop Value... E-2 2. REPLACEMENT/CLEANING OF PARTS... E-3 (1) Cleaning the Paper Take-Up Roller... E-3 (2) Replacing the Paper Take-Up Roller... E-3 (3) Replacing the Image Transfer Roller... E-4 3. REPLACEMENT OF CONSUMABLES... E-5 (1) Replacing the Toner Cartridge... E-5 (2) Replacing the Drum Cartridge... E-7 (3) Replacing the Fusing Unit... E-8 DIS/REASSEMBLY,ADJUSTMENT 1. PRECAUTIONS FOR DISASSEMBLY/ADJUSTMENTS... D Parts That Must Not be Touched... D-1 (1) Red-Painted Screws... D-1 (2) Variable Resistors on Boards... D-1 (3) Other Screws not Marked with Red Paint... D-1 2. DISASSEMBLY/REASSEMBLY... D Identification of and Removal Procedures for Exterior Parts... D-2 (1) PagePro 1380 MF... D-2 (2) PagePro 1390 MF... D-4 (3) Right Cover... D-5 (4) Left Cover... D Removal of Circuit Boards and Other Electrical Components... D-7 (1) PagePro 1380 MF... D-7 (2) PagePro 1390 MF... D-9 (3) Removing the Power Supply Unit 2 (PU2)... D-11 (4) Removing the Mechanical Control Board (PWB-A)... D-11 (5) Removing the Control Panel (PWB-O)... D-12 (6) Removing the Interface Board (PWB-FAX1) <PagePro 1390 MF only>... D-13 (7) Removing the NCU Board (PWB-FAX2) <PagePro 1390 MF only>... D-13 i
4 (8) Removing the Power Supply Unit 1 (PU1)... D-14 (9) Removing the High Voltage Unit (HV1)... D-15 (10) Removing the Controller/Image Control Board (PWB-I)... D-15 (11) Removing the Socket Board (PWB-S)... D Removal of Units... D-18 (1) Removing the IR Unit... D-18 (2) Removing the PH Unit... D Disassembly of the Image Reading Section... D-21 (1) Removing the IR Upper Cover (Original Glass)... D-21 (2) Removing the Scanner Unit.... D-21 (3) Removing the Timing Belt... D Disassembly of the Main Drive Section... D-23 (1) Removing the Main Motor (M1)... D-23 (2) Removing the Tray 1 Paper Empty Sensor (PE1)... D-23 (3) Removing the Paper Take-Up Solenoid (SL1)... D-24 (4) Removing the Paper Take-Up Clutch Gear... D-25 (5) Removing the Torque Limiter... D-27 (6) Disassembling the Fusing Unit... D Upgrading the Firmware... D-30 (1) Minimum System Requirements... D-30 (2) Install the TWAIN Driver Software... D-30 (3) Install the Printer Driver... D-30 (4) Procedure for Upgrading the Firmware... D-31 CONTROL PANEL/SERVICE MODE DESCRIPTIONS 1. CONTROL PANEL DESCRIPTIONS... S Names and Functions of Control Panel Parts... S-1 (1) PagePro 1380MF... S-1 (2) PagePro 1390MF... S List of Error Status Message... S-4 2. FUNCTIONS OF SWITCHES AND PARTS ON PWBs... S Circuit Board Locations... S-6 (1) PWB-I: Controller/Image Control Board... S-6 (2) PWB-FAX2: NCU Board (PagePro 1390 MF only)... S-7 3. CONFIGURATION MENU... S Configuration Menu... S-8 (1) Page Pro 1380 MF... S-8 (2) PagePro 1390 MF... S Configuration Menu Procedures (PagePro 1380 MF)... S-11 (1) Common Setup... S-12 (2) Copy Setup... S-13 (3) Report... S Configuration Menu Procedures (PagePro 1390 MF)... S-14 (1) Common Setup... S-15 (2) Copy Setup... S-16 (3) Report... S-17 (4) Fax Setup... S-17 (5) PhoneBook... S-21 ii
5 (6) Special Fax... S Fax Report (PagePro 1390 MF only)... S Activity Log Report... S Phone Book... S Tx Report... S-25 (1) Transmit Report... S-25 (2) Multi TX Report... S Lost Job Report... S Protocol Report... S Memory Job List... S Fax Protocols (PagePro 1390 MF only)... S G3 ECM (G3 Error Correction Mode)... S Line control... S-31 (1) Procedure of G3 mode communication... S Definition of Abbreviation / Terms... S-32 (1) Definition of Abbreviation... S-32 (2) Definition of Terms... S-33 TROUBLESHOOTING 1. INTRODUCTION... T Electrical Components Check Procedures... T-1 (1) Sensors... T-1 (2) Switches... T-2 (3) Solenoids... T-2 (4) Motors... T Overall Control Configuration... T-5 2. PAPER MISFEED... T Initial Check Items... T Media Misfeed Displays... T Locations of Misfeed Detection Sensors... T Misfeed Detection Timing and Troubleshooting Procedures... T-8 (1) Paper Take-Up/Transport Misfeed... T-8 (2) Fusing/Exit Misfeed... T-9 3. MALFUNCTIONS/WARNINGS... T List of Malfunctions... T Malfunction Detection Timing and Troubleshooting Procedures... T-12 (1) 008: Polygon mirror motor error... T-12 (2) 010: Fuser fan motor error... T-13 (3) 020: H.V. abnormal... T-14 (4) 040: Laser error... T-14 (5) 080: Fuser warm up error... T-15 (6) 100: Fuser temperature low... T-16 (7) 200: Fuser overheat... T MALFUNCTIONS RELATED TO POWER SUPPLY... T Power is not Turned ON.... T Miscellaneous Errors... T List of Miscellaneous Malfunctions... T-18 iii
6 5-2. Miscellaneous Malfunction Detection Timing and Troubleshooting Procedures... T-19 (1) Unlock scanner... T-19 (2) [Scanner Error] Lamp Error... T-20 (3) [Scanner Error] AFE R/W Error... T-20 (4) [Scanner Error] Home Sensor... T-21 (5) [Scanner Error] Motor Stall... T-21 (6) [Printer Error] Incorrect Toner... T-22 (7) [Printer Error] IC Read Fail... T-22 (8) [Printer Error] IC Write Fail... T IMAGE QUALITY PROBLEMS... T Troubleshooting Image Quality Problems... T Initial Checks... T Troubleshooting for Specific Image Quality Problems... T-24 (1) Image reading system: Blank or black prints... T-24 (2) Image reading system: Low image density... T-25 (3) Image reading system: Foggy background or rough image... T-26 (4) Image reading system: Black streaks or bands... T-27 (5) Image reading system: Black spots... T-28 (6) Image reading system: Blank streaks or bands... T-29 (7) Image reading system: Uneven image... T-30 (8) Printer system: Blank or black prints... T-31 (9) Printer system: Blank spots... T-32 (10) Printer system: Smears on back... T-32 (11) Printer system: Low image density... T-33 (12) Printer system: Foggy background... T-34 (13) Printer system: Blank streaks or bands... T-34 (14) Printer system: Black streaks or bands... T-35 (15) Printer system: Offset image... T-35 (16) Printer system: Uneven image... T FAX ERROR (PagePro 1390 MF only)... T Outline... T Types of Error... T-37 (1) STOP... T-37 (2) RX T1 Time Out... T-37 (3) Local mechanical error/resource error... T-38 (4) Dial failure... T-38 (5) TX Comm. Error... T-38 (6) RX Comm. Error... T-38 (7) Compatibility Error... T Definition of Error Code... T-39 (1) The 6th digit... T-39 (2) The 5th digit... T-39 (3) The 4th / 3rd digits... T-39 (4) The 2nd / 1st digits... T-40 iv
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