Abnormal thermistor 1 See Thermistor 1 error on page Abnormal thermistor 2 See Thermistor 2 error on page 2-46

Transcription

1 Error codes Note: In addition to the 1xx and 9xx error codes, this device displays a symptom where the device shuts down repeatedly. The main symptom of this error is the switch going to the off position automatically when the device PORs. This is due to a fuser and printhead controller abnormality. If this symptom is displayed see ON / OFF switch automatically switching to the Off position service check on page xx error codes Action Abnormal thermistor 1 See Thermistor 1 error on page Abnormal thermistor 2 See Thermistor 2 error on page Abnormal main motor See 140 Drive motor error on page Abnormal exit motor See Fuser / paper exit motor error on page Abnormal power supply fan See Power supply unit fan error on page Abnormal machine fan See Main unit fan error on page Abnormal heater See Fuser - fuser heater error on page Tray 1 error See Tray1error on page Tray 3 error See Tray 3 error on page Tray 4 error See Tray 4 error on page Tray 5 error See Tray 5 error on page Abnormal belt thermistor See Belt thermistor error on page HDCONT M-HEAD error See Magenta printhead error on page HDCONT C-HEAD error See Cyan printhead error on page HDCONT Y-HEAD error See Yellow printhead error on page HDCONT K-HEAD error See Black printhead error on page Abnormal thermistor 3 See Thermistor 3 3 error on page Abnormal fuser fan See Fuser fan error on page Abnormal rear fan See Rear fan error on page xx Abnormal High Voltage unit 136.xx Abnormal temperature and humidity sensor See 130.xx High voltage power supply error on page 2-49 See 136.xx Temperature humidity sensor error on page xx Abnormal power switch See 126.xx Power switch error on page xx Abnormal theta sensor See 132.xx Abnormal theta sensor on page Density sensor error See Density sensor error on page Service Manual

2 9xx error codes 900.xx Unrecoverable RIP software error / illegal trap Action See Steps before starting the 9yy service checks on page See 900.xx System software error on page xx Unrecoverable engine firmware error Turn off printer for 10 seconds and restart. If error re-occurs, replace RIP board SDRAM R/W error See SDRAM R/W error on page MDC error See MDC error on page CPU error See CPU error on page Abnormal MDC controller See MDC controller error on page Abnormal EEPROM See EEPROM error on page xx Service NCVRAM Mismatch Note: A new controller board or operator panel has been installed, and has not been properly prepared for this use. Install a new note. Do not install both the controller board and the operator panel at the same time without a POR in between. 952.xx Service NV Failure 953.xx Service NVRAM Failure 954.xx Service NVRAM Failure See EPROM mismatch failure on page Perform a POR to clear the error. Replace the RIP board. For the 958 error, replace the UICC card if replacing the RIP board does not fix the problem Service Code CRC <loc> 956.xx Service System Board 957.xx Service System Board 958.xx Service NAND Failure 959,xx Service Invalid Firmware 960.xx Service Memory Error 961.xx Service Memory Error 964.xx Service Emulation Error 975.xx Standard network or Network Card X Call the second level support to get the correct level of firmware and update the firmware, or replace the RIP board. Replace the RIP board. Replace the memory in the DIMM slot. Disable the Download Emulation. Program the download emulation into the firmware card again. If this does not resolve the problem, then replace the firmware card and download the emulation again. Call your second level support. 976.xx Standard network or Network Card X 982.xx Service <device> 990.xx Service <device> 991.xx Service <device> Card Diagnostic information 2-39

3 8xx scanner error codes Description Action The scanner has been manually disabled The scanner has automatically been disabled by the controller Enter the configuration mode to reenable the scanner. Enter the configuration mode to reenable the scanner Scanner cable unplugged Check the scanner cables for proper connection to the scanner and RIP board Invalid configuration or ASIC not found. See Invalid configuration or ASIC not found on page Invalid AFE setting. See Invalid AFE setting on page Delayed interrupt detected. See Delayed interrupt detected on page Failed indirect register test. See Failed indirect register test on page Failed external DRAM test. See Failed external DRAM test on page Image pipe timeout See Image pipe time-out on page Scanner did not initiate scan. See Scanner did not initiate scan on page No response See No response / HW protocol / Logical protocol on page HW Protocol See No response / HW protocol / Logical protocol on page Logical protocol See No response / HW protocol / Logical protocol on page Carriage home See Carriage Home on page Lamp failure Lamp failure (Front side) on page Machine has an installed modem that should not be present Machine has an installed hard drive that should not be present. Uninstall the modem. See Device had modem installed, but config ID indicates it should not on page Uninstall the hard drive. See Device had HD installed, but config ID indicates it should not on page Service Manual

4 Fax T30 log error codes Fax error log codes 000 No error occurred during fax transmission 200 Error occurred when transmitting training. No action needed Select a lower Max Speed. value under Fax Send settings Adjust the transmit level. 3XX 4XX 5XX Error occurred when receiving image data. Error occurred when sending image data. Received unknown response from remote fax Adjust Receive Threshold. under Fax Receive settings. under Fax Receive settings. Issue is with the other 6XX Error occurred when receiving a frame. Adjust Receive Threshold. 7XX Error occurred when sending a frame. under Fax 800 Received EOT unexpectedly from the modem in V34 mode. 802 Too many timeouts occurred during ECM reception. If error persists disable V34 modulation scheme. If error persists disable ECM mode. 803 Fax cancelled by user 804 Unexpectedly received a disconnect command from the remote end. 805 Remote fax device failed to respond to the DCS command. 808 T1 timeout occurred when trying to establish a connection with a remote fax 809 T2 Timeout occurred due to loss of command/response synchronization. Remote device could be requesting an unsupported feature. Remote device could be malfunctioning. Diagnostic information 2-41

5 Fax error log codes (Continued) 80A T5 Timeout occurred when transmitting image data to remote fax Select a lower Max Speed value under Fax 80B Too many errors when transmitting in ECM mode. Select a lower Max Speed value under Fax 80C Remote device failed to respond to the CTC command. under Fax 80D Received too many requests from remote end to repeat the previous command sent. Check if line conditions on remote end will facilitate a good connection. 80E Functional limitation- Remote fax device does not support G3 receive capability. Issue with the remote 811 Failed to detect a fax device at the remote end. 812 No more data rates available in V34 modulation scheme. 813 Timeout occurred after waiting too long to receive a good frame. 814 Tried too many times at selected speed using V34 modulation scheme. 815 Fax transmission was interrupted due to power failure. 818 Fax transmission failed due to insufficient memory to store scanned image. 819 Fax transmission failed due to insufficient memory to store received image. Verify MFD is answering to fax call and not a voice call. Decrease value of Rings To Answer setting. Adjust to a lower modulation scheme. Adjust Receive Threshold. Adjust to a lower modulation scheme. Troubleshoot MFP if error persists. See No dial tone on page Adjust Memory Use setting to allocate more memory for send jobs. Adjust Memory Use setting to allocate more memory for receive jobs. 81A A timeout occurred during transmission of a page in ECM mode. Select a lower Max Speed value under Fax 880 Failure to transmit training successfully in V17, V29, V27 terminal modulation 881 Failure to transmit training successfully in V33, V29, V27 terminal modulation 2-42 Service Manual

6 Fax error log codes (Continued) 882 Failure to transmit training successfully in V17, V29 terminal modulation 883 Failure to transmit training successfully in V17,V27 terminal modulation 884 Failure to transmit training successfully in V29, V27 terminal modulation 885 Failure to transmit training successfully in V17terminal modulation scheme. 886 Failure to transmit training successfully in V29 terminal modulation scheme. 887 Failure to transmit training successfully in V27 terminal modulation scheme. 888 Failure to transmit training successfully at 2400 bps in V27 terminal modulation scheme. 889 Failed to connect at the minimum speed supported by the MFP. 88A Failed to connect using V.34 modulation scheme. 901 No fax tones detected from remote end. Adjust Transmit Level. Adjust Transmit Level. Incompatible connection. Adjust to a lower modulation scheme. Adjust Transmit Level Receive Verify destination phone number. Verify that the remote fax is authorized to receive faxes. 902 No dial tone detected. Check by enabling Behind a PABX setting. Check phone line. Check MFD modem hardware. 903 Busy tone detected. Check with remote end if successive attempts fail. 904 Hardware error detected. See No dial tone on page A timeout occurred after dialing the number and waiting for a response. Check with remote end if successive attempts fail. 906 Fax cancelled by user. Diagnostic information 2-43

7 Fax error log codes (Continued) 907 Modem detected a digital line connection. Verify the MFP is connected to an analog line. See Faxes fail to transmit on page Phone line was disconnected Restore phone line connection. A00 function from remote fax A01 image width from remote fax A02 image resolution from remote fax A03 compression type from remote fax A04 image length from remote fax F00 Unknown error occurred Service Manual