ALE Application Partner Program Inter-Working Report

Transcription

1 ALE Application Partner Program Inter-Working Report Partner: Jabra (GN Netcom A/S) Application: Headsets & Personal communications devices for softphone applications The product and release listed have been tested with the Alcatel-Lucent Enterprise Communication Platform and the release specified hereinafter. The tests concern only the inter-working between the AAPP member s product and the Alcatel-Lucent Enterprise Communication Platform. The inter-working report is valid until the AAPP member s product issues a new major release of such product (incorporating new features or functionality), or until ALE issues a new major release of such Alcatel-Lucent Enterprise product (incorporating new features or functionalities), whichever first occurs. ALE MAKES NO REPRESENTATIONS, WARRANTIES OR CONDITIONS WITH RESPECT TO THE APPLICATION PARTNER PRODUCT. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ALE HEREBY EXPRESSLY DISCLAIMS ANY AND ALL REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY NATURE WHATSOEVER AS TO THE AAPP MEMBER S PRODUCT INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE AND ALE FURTHER SHALL HAVE NO LIABILITY TO AAPP MEMBER OR ANY OTHER PARTY ARISING FROM OR RELATED IN ANY MANNER TO THIS CERTIFICATE. The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. To view other trademarks used by affiliated companies of ALE Holding, visit: All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Neither ALE Holding nor any of its affiliates assumes any responsibility for inaccuracies contained herein ALE International. All rights reserved

2 Certification overview Date of the certification November 2018 ALE International representative AAPP member representative Alcatel-Lucent Enterprise Communication Platform Alcatel-Lucent Enterprise Communication Platform Release Application Category AAPP Mehmet Celikcan OmniPCX Enterprise OXO OpenTouch BE/MS Hosted at Alcatel-Lucent Lab OXE R12.x OXO R10.x OpenTouch R2.x Headset / amplifier Author(s): Reviewer(s): Mehmet Celikcan Sebastien Ehrhard, Rachid Himmi Historic Edition 1: initial document Edition 2: update with the new range of Jabra devices and latest Alcatel-Lucent softphones Edition 3: update with the new range of Jabra devices and latest Alcatel-Lucent softphones January 2015 Edition 4: update with the new range of Jabra devices and latest Alcatel-Lucent softphones (Jabra Biz 2400 II) June 2015 Edition 5: Update with the new range of Jabra devices and latest Alcatel-Lucent softphones (Jabra Speak 810 UC and Jabra Pro 930 Duo September 2015) Edition 6: Update test due to latest IP Desktop Softphone release Edition 7: Update test due to new Jabra product (Speak 710) Edition 8: Updated with results from the new Jabra Product Jabra Evolve 75e Edition 9: Updated with results from the new Jabra Product Jabra Engage Series March Edition 10: Updated with results from the new Jabra Product Jabra Engage 50 - September Edition 11 : Updated with results from the Jabra Evolve 65T device November 2018 Test results Refused Postponed with restrictions IWR validity extension None ALE Application Partner Program Inter-working report - Edition 11 - page 2/82

3 Device Summary Headset Name Jabra UK/EU ref Jabra US ref LINK 280 USB-to-QD adapter (2) LINK 350 USB Bluetooth adapter (3) BIZ 2400 USB DUO Biz 2300 UC Mono: Duo: Jabra Biz 2400 II CC Jabra Biz 2400 II BT GN 2000 USB UC VOICE 150 DUO UC VOICE UC VOICE UC Voice 750A Mono: Duo: Evolve 20 UC Mono: Stereo: 4999: Evolve 30 UC Mono: Stereo: Evolve 40 UC Mono: Stereo: Evolve 65 UC Mono: Stereo: Evolve 80 UC Stereo: SPEAK SPEAK 510 UC PRO 9470 UK: EU: PRO 9465 UK: EU: PRO 9460 DUO UK: EU: PRO 9450 Midi variant UK: EU: Flex variant UK: EU: Duo flex variant UK: Midi variant Flex variant Duo variant EU: PRO 930 USB UK: EU: PRO Jabra Stealth UC Jabra Motion UC Jabra Supreme UC Jabra Speak 710 UC Jabra Motion Office Jabra Pro 930 Duo UC ALE Application Partner Program Inter-working report - Edition 11 - page 3/82

4 Jabra Evolve 75e & Link 370 UC Jabra Evolve 75 & Link 370 UC Jabra Engage 75 / Jabra Engage Jabra Speak 810 UC Jabra Evolve 65T Jabra Engage 50 UC (Mono) (Stereo) JABRA ENGAGE LINK USB-A, UC JABRA ENGAGE LINK USB-C, UC (Mono) (Stereo) JABRA ENGAGE LINK USB-A, UC JABRA ENGAGE LINK USB-C, UC ALE Application Partner Program Inter-working report - Edition 11 - page 4/82

5 Test s Summary Headset Name Open Touch Connection for PC IP Desktop Softphone PIMphony Multi-Media Alcatel Rainbow Adapter LINK 280 USBto-QD adapter with restrictions Not Tested Corded device BIZ 2400 USB DUO with restrictions Not Tested Jabra Biz 2400 II CC UC with restrictions with restrictions Not Tested Jabra Biz 2400 II BT UC with restrictions with restrictions Not Tested GN 2000 USB with restrictions Not Tested Biz 2300 UC with restrictions Not Tested UC VOICE 150 DUO with restrictions Not Tested UC VOICE 250 with restrictions Not Tested UC VOICE 550 with restrictions Not Tested UC Voice 750A with restrictions Not Tested Evolve 20 UC with restrictions Not Tested Evolve 30 UC with restrictions Not Tested Evolve 40 UC with restrictions Not Tested Jabra Evolve 75 with restrictions Not Tested Evolve 80 UC with restrictions Not Tested SPEAK 510+ with restrictions Not Tested SPEAK 410 with restrictions Not Tested SPEAK 810 with restrictions Not Tested Jabra Engage 50 Speak 710 UC with restrictions with restrictions with restrictions Not Tested ALE Application Partner Program Inter-working report - Edition 11 - page 5/82

6 Wireless Devices PRO 9470 PRO 9465 PRO 9460 DUO PRO 9450 PRO 930 USB Pro 935 USB Evolve 65 UC Jabra Stealth UC Jabra Motion UC Jabra Supreme UC Jabra Motion Office Jabra Pro 930 Duo Jabra Evolve 75e Link 370 UC Jabra Evolve 75 Jabra Engage 75 Series Jabra Evolve 65T with restrictions with restrictions with restrictions with restrictions with restrictions with restrictions with restrictions with restrictions with restrictions with restrictions with restrictions with restrictions with restrictions with Restrictions with Restrictions with Restrictions Not Tested Not Tested Not Tested Not Tested Not Tested Not Tested Not Tested Not Tested Not Tested Not Tested Not Tested Not Tested with restrictions Not Tested Test s: / with restriction / Refused /Postponed ALE Application Partner Program Inter-working report - Edition 11 - page 6/82

7 AAPP Member Contact Information Contact name: Title: Mehmet Celikcan Technical Alliance Manager Address: Lautrupbjerg 7 Zip Code: 2750 City: BALLERUP Country: DENMARK Phone: / Fax: Web site: address: mcelikcan@jabra.com Contact name: Title: Anders Terp Strategic Alliance Director Address: Lautrupbjerg 7 Zip Code: 2750 City: BALLERUP Country: DENMARK Phone: / Fax: Web site: address: mcelikcan@jabra.com ALE Application Partner Program Inter-working report - Edition 11 - page 7/82

8 TABLE OF CONTENTS 1 INTRODUCTION VALIDITY OF THE INTERWORKING REPORT LIMITS OF THE TECHNICAL SUPPORT CASE OF ADDITIONAL THIRD PARTY APPLICATIONS APPLICATION INFORMATION TESTS ENVIRONMENT HARDWARE CONFIGURATION SOFTWARE CONFIGURATION TEST METHOD RESTRICTIONS KNOWN RESTRICTIONS For all softphones For IPDesktop softphone For PIMphony For Rainbow softphone RECOMMENDATIONS REMARK ABOUT OTC SMARTPHONE AND TABLET CLIENTS TEST RESULTS LINK 280 USB ADAPTER Summary of problems Summary of restrictions BIZ 2400 USB Summary of problems SUMMARY OF RESTRICTIONS BIZ 2400 II CC Summary of problems Summary of restrictions BIZ 2400 II USB BT Summary of problems Summary of restrictions BIZ 2300 USB Summary of problems Summary of restrictions GN 2000 USB Summary of problems Summary of restrictions JABRA UC VOICE Summary of problems Summary of restrictions JABRA UC VOICE Summary of problems Summary of restrictions JABRA UC VOICE Summary of problems Summary of restrictions JABRA UC VOICE 750A Summary of problems Summary of restrictions SPEAK Summary of problems Summary of restrictions ALE Application Partner Program Inter-working report - Edition 11 - page 8/82

9 9.13 SPEAK 510 (+ VARIANT) Summary of problems Summary of restrictions SPEAK 810 UC Summary of problems Summary of restrictions SPEAK 710 UC Summary of problems Summary of restrictions PRO Summary of problems Summary of restrictions PRO Summary of problems Summary of restrictions PRO Summary of problems Summary of restrictions PRO Summary of problems Summary of restrictions PRO Summary of problems Summary of restrictions PRO Summary of problems PRO 930 DUO Summary of problems Summary of restrictions EVOLVE 20 UC Summary of problems SUMMARY OF RESTRICTIONS EVOLVE 30 UC Summary of problems Summary of restrictions EVOLVE 30 II UC Summary of problems Summary of restrictions EVOLVE 40 UC Summary of problems Summary of restrictions EVOLVE 65 UC Summary of problems Summary of restrictions EVOLVE 80 UC Summary of problems Summary of restrictions JABRA MOTION OFFICE Summary of problems Summary of restrictions JABRA MOTION UC Summary of problems Summary of restrictions JABRA STEALTH UC Summary of problems Summary of restrictions JABRA SUPREME UC Summary of problems Summary of restrictions JABRA EVOLVE 75 LINK 370 UC Summary of problems ALE Application Partner Program Inter-working report - Edition 11 - page 9/82

10 Summary of restrictions JABRA EVOLVE 75E LINK 370 UC Summary of problems Summary of restrictions JABRA ENGAGE Summary of problems Summary of restrictions JABRA ENGAGE Summary of problems Summary of restrictions JABRA ENGAGE Summary of problems Summary of restrictions JABRA EVOLVE 65T LINK 370 UC Summary of problems Summary of restrictions APPENDIX A -- SUBJECTIVE MEASUREMENTS APPENDIX B TEST PLAN AUDIO WIZARD INCOMING CALL OUTGOING CALL DEFENCE APPENDIX C AAPP MEMBER S ESCALATION PROCESS APPENDIX D: AAPP PROGRAM ALCATEL-LUCENT APPLICATION PARTNER PROGRAM (AAPP) ENTERPRISE.ALCATEL-LUCENT.COM APPENDIX F: AAPP ESCALATION PROCESS INTRODUCTION ESCALATION IN CASE OF A VALID INTER-WORKING REPORT ESCALATION IN ALL OTHER CASES TECHNICAL SUPPORT ACCESS ALE Application Partner Program Inter-working report - Edition 11 - page 10/82

11 1 Introduction This document is the result of the certification tests performed between the AAPP member s application and Alcatel-Lucent Enterprise s platform. It certifies proper inter-working with the AAPP member s application. Information contained in this document is believed to be accurate and reliable at the time of printing. However, due to ongoing product improvements and revisions, ALE International cannot guarantee accuracy of printed material after the date of certification nor can it accept responsibility for errors or omissions. Updates to this document can be viewed on: - the Technical Support page of the Enterprise Business Portal ( in the Application Partner Interworking Reports corner (restricted to Business Partners) - the Application Partner portal ( with free access. ALE Application Partner Program Inter-working report - Edition 11 - page 11/82

12 2 Validity of the InterWorking Report This InterWorking report specifies the products and releases which have been certified. This inter-working report is valid unless specified until the AAPP member issues a new major release of such product (incorporating new features or functionalities), or until ALE International issues a new major release of such Alcatel-Lucent Enterprise product (incorporating new features or functionalities), whichever first occurs. A new release is identified as following: a Major Release is any x. enumerated release. Example Product 1.0 is a major product release. a Minor Release is any x.y enumerated release. Example Product 1.1 is a minor product release The validity of the InterWorking report can be extended to upper major releases, if for example the interface didn t evolve, or to other products of the same family range. Please refer to the IWR validity extension chapter at the beginning of the report. Note 1: The InterWorking report becomes automatically obsolete when the mentioned product releases are end of life. Note 2: The renewal of the interoperability test (certification) is under the responsibility of the partner except if the certification fee is included in the program fee (e.g. Application Partner membership level) in this case ALE will schedule a new certification every two year. ALE Application Partner Program Inter-working report - Edition 11 - page 12/82

13 3 Limits of the Technical support For certified AAPP applications, Technical support will be provided within the scope of the features which have been certified in the InterWorking report. The scope is defined by the InterWorking report via the tests cases which have been performed, the conditions and the perimeter of the testing and identified limitations. All those details are documented in the IWR. The Business Partner must verify an InterWorking Report (see above Validity of the InterWorking Report) is valid and that the deployment follows all recommendations and prerequisites described in the InterWorking Report. The certification does not verify the functional achievement of the AAPP member s application as well as it does not cover load capacity checks, race conditions and generally speaking any real customer's site conditions. Any possible issue will require first to be addressed and analysed by the AAPP member before being escalated to ALE International. Access to technical support by the Business Partner requires a valid ALE maintenance contract For details on all cases (3 rd party application certified or not, request outside the scope of this IWR, etc.), please refer to Appendix F AAPP Escalation Process. 3.1 Case of additional Third party applications In case at a customer site an additional third party application NOT provided by ALE International is included in the solution between the certified Alcatel-Lucent Enterprise and AAPP member products such as a Session Border Controller or a firewall for example, ALE International will consider that situation as to that where no IWR exists. ALE International will handle this situation accordingly (for more details, please refer to Appendix F AAPP Escalation Process ). ALE Application Partner Program Inter-working report - Edition 11 - page 13/82

14 4 Application information Application commercial name: Full portfolio of Jabra headsets ranging from Wireless to Wired products are included in this report. Latest document edition contain documentation about Jabra Speak 710 product, which can connect in different methods, both Wired via USB and Wireless via Bluetooth. Application version: document for details on version. Interface type: Please refer to table in Device Summary section of the USB / Bluetooth ALE Application Partner Program Inter-working report - Edition 11 - page 14/82

15 5 Tests environment 5.1 Hardware configuration Alcatel Communication Platform: CallServer; UA and Z interfaces, IPDect, WLAN 5.2 Software configuration Below software configuration has been used for the Certification verification conducted in June Alcatel-Lucent Communication Platform: o OpenTouch o OmniPCX Enterprise R11.1 (l f) o OmniPCX Office R100/ IP Desktop Softphone : version Pimphony Multi-Media: version 6.8 build 3180 Alcatel OpenTouch Conversation for PC: Not Tested Alcatel OpenTouch Connection for PC: Version Table below lists the version of the Jabra products used for the certification test performed in June Jabra Products Version Jabra Evolve 20 UC Stereo Jabra Evolve 30 UC Stereo Jabra Evolve 40 UC Mono Jabra Evolve 80 UC Stereo Jabra Biz 2400 UC Stereo Jabra UC Voice 750a Stereo UC Jabra Biz 2300 UC Stereo Jabra Speak 510+ UC Speakerphone Jabra Evolve 65 Stereo Jabra Pro 935 Mono Jabra Pro 9470 Stereo Jabra Motion Office Mono Jabra Stealth UC Mono / Jabra Motion UC Mono / Jabra Supreme UC Mono - Jabra Biz 2400 II CC Mono/Stereo Jabra Biz 2400 II BT Mono/Stereo Below software configuration has been used for the Certification verification conducted in September IP Desktop Softphone : version Pimphony Multi-Media: version 6.8 build 3180 Alcatel OpenTouch Conversation for PC: Version Alcatel OpenTouch Connection for PC: Version ALE Application Partner Program Inter-working report - Edition 11 - page 15/82

16 Table below lists the version of the Jabra products used for the certification test performed in September Jabra Products Version Jabra Speak 810 UC Speakerphone Jabra Pro 930 Duo Duo Table below lists the version of the Jabra products used for the IP Desktop [version ] certification test performed in January Jabra Products Version Jabra Link Jabra Evolve 30 UC Stereo Jabra Evolve 30 II UC Stereo Jabra Evolve 80 UC Stereo Jabra Pro 9460 Mono Jabra Biz 2300 UC Mono Jabra Pro 930 Mono Jabra Pro 935 Mono Jabra Speak 810 Stereo Jabra Evolve 65 Stereo Jabra UC Voice 750a Stereo UC Jabra Biz 2400 UC Stereo Jabra Biz 2400 II BT UC Stereo ED07 Below software configuration has been used for the Certification verification conducted in April IP Desktop Softphone : version Pimphony Multi-Media: version 6.8 build 3180 Alcatel OpenTouch Connection for PC: Version Table below lists the version of the Jabra products used for the IP Desktop, PIMphony and Opentouch Conversation certification test performed in April Jabra Products Version Jabra Speak 710 UC Speakerphone And upper ED08 Below software configuration has been used for the Certification verification conducted in September ALE Application Partner Program Inter-working report - Edition 11 - page 16/82

17 IP Desktop Softphone : version PIMphony Multi-Media: version 6.8 build 3180 Alcatel OpenTouch Conversation for PC: Version Alcatel Rainbow for PC: version Table below lists the version of the Jabra product used for the IP Desktop, PIMphony, Alcatel Rainbow and OpenTouch Conversation certification test performed in Edition 8 of the IWR document performed in September Jabra Product(s) Jabra Evolve 75e & Link 370 UC USB wireless headset Version Evolve 75e: Link 370 UC = ED09 Below software configuration has been used for the Certification verification conducted in March IP Desktop Softphone : version PIMphony Multi-Media: version 6.8 build 3180 Alcatel OpenTouch Conversation for PC: Version Alcatel Rainbow for PC: version Table below lists the version of the Jabra product used for the IP Desktop, PIMphony, Alcatel Rainbow and OpenTouch Conversation certification test performed in Edition 9 of the IWR document performed in March Jabra Product(s) Jabra Engage (75 & 65) USB wireless headset Version FW Rainbow FW Alu IP Desktop Softphone/PIMphony/Opentouch Conversation ED10 Below software configuration has been used for the Certification verification conducted in September IP Desktop Softphone: version PIMphony Multi-Media: version 6.8 build 3200 Alcatel OpenTouch Conversation for PC: Version Alcatel Rainbow for PC: version ALE Application Partner Program Inter-working report - Edition 11 - page 17/82

18 Table below lists the version of the Jabra product used for the IP Desktop, PIMphony, Alcatel Rainbow and OpenTouch Conversation certification test performed in Edition 10 of the IWR document performed in September Jabra Product(s) Version Jabra Engage 50 USB Wired FW ED11 Below software configuration has been used for the Certification verification conducted in November IP Desktop Softphone: version PIMphony Multi-Media: version 6.8 build 3200 Alcatel OpenTouch Connection for PC: Version Alcatel Rainbow for PC: version Table below lists the version of the Jabra product used for the IP Desktop, PIMphony, Alcatel Rainbow and OpenTouch Conversation certification test performed in Edition 11 of the IWR document performed in November Jabra Product(s) Jabra Evolve 65T USB/BT Wireless Version FW Link ALE Application Partner Program Inter-working report - Edition 11 - page 18/82

19 6 Test Method Both transmit and receive audio path quality are evaluated according to Appendix A. The following parameters are in focus: * Listening Test Parameter Sound level After setup, the signal level in the headset is comfortable. Speech Quality The speech must be clear and undistorted. In addition, the Call Control (On-Hook / Off-Hook, Mute / Un-Mute) is verified on the softphone application and on the headset together as well as the synchronization between both. The test scenarios are described in Appendix B. The softphones are tested on the following OS: - Windows XP Pro SP3-32 bits - Windows Vista SP2-32 bits - Windows 7 Integral Edition SP1-32 bits - Windows 7 Integral Edition SP1-64 bits - Windows 8 64 bits - Windows Bits ALE Application Partner Program Inter-working report - Edition 11 - page 19/82

20 7 Restrictions This section describes the known restrictions for the tested softphones. These restrictions are related to the softphone itself, not to Jabra headset usage. 7.1 Known restrictions For all softphones In multi-line configurations, Call Control (Hook-on, Hook-off, mute) from the headset is NOT supported and must be managed from the softphone The audio path is not established in the listening part of the audio wizard. The ringing audio file should be modified for a longer file to solve the issue. The issue occurs only during the audio wizard. Be careful not to use other softphones on the same computer. Some of them may interact with the headset and lead to unexpected behaviors on the IPDesktop Softphone, PIMphony and OpenTouch Conversation and Connection clients. For example, when using at the same time the ALE Rainbow client and the IPDesktop softphone (IPDSP) on the PC, an incoming call to the IPDSP will need two key presses on the Speaker 710 to be answered For IPDesktop softphone Mute is not synchronized between headset and softphone o When you press the mute button on the headset, this mute is synchronized with the IPDesktopsoftphone. You will see a blinking mute icon on the softphone GUI. You can cancel the mute action by pressing the headset mute button or the softphone mute button. o When you press the mute button on the IPDesktopsoftphone, this mute is NOT synchronized with the headset. You have to cancel the mute action by pressing again the softphone mute button. After removal and reinsertion of a headset during an active conversation, the existing call audio stays connected to the PC speaker/microphone and is not reestablished with the headset. The audio wizard must not be started when a call is active For PIMphony Auto-answer is not available The audio path is not established in the listening part of the audio wizard. The ringing audio file should be modified for a longer file to solve the issue. The issue occurs only during the audio wizard. Call control work after audio wizard is run and audio device is configured. The audio wizard must not be started when a call is active. Ring tones are not send to the Headset, instead when headset is set as default device for ringtone only the LED indications on the headset will indicate incoming call. No tone will be audible. Mute synchronization is not supported between the PIMphony client and the Jabra device. PIMphony and Jabra Direct conflict in a special scenario. An issue which sometimes can bring the headset in a rebooting state is observed in an environment where Jabra Direct is also running on the same laptop. The situation only occur with a specific procedure and also depend on softphone selection menu in Jabra Direct menu. Please make sure Microsoft Skype for Business is not selected when Jabra Direct is used. Instead e.g. Skype can be selected in the softphone menu in Jabra Direct. ALE Application Partner Program Inter-working report - Edition 11 - page 20/82

21 The procedure for creating the issue is: connect the Headset to PC where PIMphony is running and set as default audio device from Operating System Start PIMphony and set Headset as default audio device to Softphone by running audio wizard on Softphone Start Jabra Direct on PC Disconnect Headset and reconnect it to PC The Headset will sometimes reboot For Rainbow softphone Mute is not synchronized between headset and softphone o When you press the mute button on the headset, this mute is synchronized with the Rainbow. You will see a blinking mute icon on the softphone GUI. o When you press the mute button on the IPDesktopsoftphone, this mute is NOT synchronized with the headset. You have to cancel the mute action by pressing again the softphone mute button. After removal and reinsertion of a headset during an active conversation, the existing call audio stays connected to the PC speaker/microphone and can be re-transferred to the headset but call control action like Terminate call will not be supported on the active call. In order to work the softphone, need to become idle. Performing a last number redialed action from the headset is not supported by the Rainbow application. Perform a reject incoming call action from the headset is not supported by the Rainbow application, meaning the incoming call will keep ringing. If Outgoing call is initiated from the softphone, the call status is not sent to the headset. This means that headset need to press twice to terminate an active call. ALE Application Partner Program Inter-working report - Edition 11 - page 21/82

22 7.2 Recommendations When using a headset, the check box echo cancellation in the audio wizard should be unselected to have a correct audio level ALE Application Partner Program Inter-working report - Edition 11 - page 22/82

23 8 Remark about OTC smartphone and tablet clients OTC smartphones and tablet clients are not in the scope of this Interworking report since these devices are standard consumer products. The following remarks apply for the OTC smartphones and tablet clients: Mute is not synchronized between headset and OTC smartphones and tablet clients o When you press the mute button on the headset, this mute is NOT synchronized with the OTC smartphone and tablet client. You have to cancel the mute action by pressing again the headset mute button. o When you press the mute button on the OTC smartphone and tablet client, this mute is NOT synchronized with the headset. You have to cancel the mute action by pressing again the smartphone and tablet client mute button. Call control (answer/end call) is only available on smartphone and tablet applications running in GSM mode. Call control (answer/end call) is NOT available on smartphone and tablet applications running in VoIP mode. ALE Application Partner Program Inter-working report - Edition 11 - page 23/82

24 9 Test results This section is a summary of the main features tested. This is not a complete description of all the tests performed. Please refer to appendix B for the detailed test plan. 9.1 LINK 280 USB Adapter Name : Link 280 USB Adapter Headset type : UC Enabler X Wired Wireless X Mono Stereo Compatibility with Alcatel-Lucent softphones : OTC CONNECTION FOR PC IP DESKTOP SOFTPHONE PIMPHONY MULTI-MEDIA WITH RESTRICTIONS Plug-and-play USB adapter with built-in Bluetooth Fits all corded Jabra QD headsets for desk phones Flexible in line call control buttons Enhanced digital audio via new DSP Subjective tests Receiving Audio quality headset side Headset side comprehension of speech Music listening Volume control Sending Audio quality for remote party Distant side comprehension of speech Noise Cancellation feature (depending on chosen HW Top headset) Call control Audio wizard On-hook/Off-hook from the headset or the softphone Mute Conference Defence (Headset unplug) with restrictions Summary of problems None ALE Application Partner Program Inter-working report - Edition 11 - page 24/82

25 9.1.2 Summary of restrictions IP Desktop Softphone When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR ALE Application Partner Program Inter-working report - Edition 11 - page 25/82

26 9.2 BIZ 2400 USB Name : BIZ 2400 USB Headset type : X Wired Wireless X Mono X Stereo Compatibility with Alcatel-Lucent softphones : OTC CONNECTION FOR PC IP DESKTOP SOFTPHONE PIMPHONY MULTI-MEDIA WITH RESTRICTIONS Be heard with Jabra BIZ 2400 s clear voice transmission Drown out the noise with the headset s advanced noisecanceling technology Talk in comfort with super soft ear cushions and your choice of headset Work how you want Jabra BIZ 2400 Series has over 20 models to suit all office environments Kevlar cord 360 degree free microphone spinning Surgical steel Bluetooth for mobile phone connection Subjective tests Receiving Audio quality headset side Headset side comprehension of speech Music listening Volume control Sending Audio quality for remote party Distant side comprehension of speech Noise Cancellation feature (depending on chosen HW Top headset) Call control Audio wizard On-hook/Off-hook from the headset or the softphone Mute Conference Defence (Headset unplug) with restrictions Summary of problems None ALE Application Partner Program Inter-working report - Edition 11 - page 26/82

27 9.3 Summary of restrictions IP Desktop Softphone When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR BIZ 2400 II CC Name : BIZ 2400 II USB CC Headset type : X Wired Wireless X Mono X Stereo Compatibility with Alcatel-Lucent softphones : OTC CONNECTION FOR PC IP DESKTOP SOFTPHONE PIMPHONY MULTI-MEDIA WITH RESTRICTIONS WITH RESTRICTIONS The best just got better Jabra Biz 2400 for the clearest, most comfortable conversation yet. Better conversation with noise cancelation and enhanced speakers in the ear cups, the Jabra Biz 2400 II USB ensures quick call resolution and better call experience than ever before. Better sound with HD Voice and Hi-Fi sound. Better build for outstanding durability and optimum positioning. Better comfort, super soft leatherette ear cushions and new headband padding for all day comfort. Info: The Jabra Biz 2400 CC variant is using the same controller layout/design as the Biz Subjective tests Receiving Audio quality headset side Headset side comprehension of speech Music listening Volume control Sending Audio quality for remote party Distant side comprehension of speech Noise Cancellation feature (depending on chosen HW Top headset) Call control Audio wizard On-hook/Off-hook from the headset or the softphone Mute Conference with restrictions ALE Application Partner Program Inter-working report - Edition 11 - page 27/82

28 Defence (Headset unplug) ALE Application Partner Program Inter-working report - Edition 11 - page 28/82

29 9.4.1 Summary of problems OTC clients On current headset release [1.6.0 ] an issue has been observed with the Mute/Un-Mute handling. Basically the issue is that it is not possible to Unmute the microphone from the softphone application, if the Microphone Mute was activated from the headset. So to work-around user must mute/ unmute from same device. Problem is addressed and will be available in a future headset service release Summary of restrictions IP Desktop Softphone When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR ALE Application Partner Program Inter-working report - Edition 11 - page 29/82

30 9.5 Biz 2400 II USB BT Name : Biz 2400 II USB BT Headset type : X Wired Wireless X Mono X Stereo Compatibility with Alcatel-Lucent softphones : OTC CONNECTION FOR PC IP DESKTOP SOFTPHONE PIMPHONY MULTI-MEDIA WITH RESTRICTIONS WITH RESTRICTIONS The best just got better Jabra Biz 2400 for the clearest, most comfortable conversation yet. Better conversation with noise cancelation and enhanced speakers in the ear cups, the Jabra Biz 2400 II USB ensures quick call resolution and better call experience than ever before. Better sound with HD Voice and Hi-Fi sound. Better build for outstanding durability and optimum positioning. Better comfort, super soft leatherette ear cushions and new headband padding for all day comfort. Info: The Jabra Biz 2400 II BT variant is using the same controller layout/design as the Biz Subjective tests Receiving Audio quality headset side Headset side comprehension of speech Music listening Volume control Sending Audio quality for remote party Distant side comprehension of speech Noise Cancellation feature (depending on chosen HW Top headset) Call control Audio wizard On-hook/Off-hook from the headset or the softphone Mute Conference Defence (Headset unplug) with restrictions ALE Application Partner Program Inter-working report - Edition 11 - page 30/82

31 9.5.1 Summary of problems OTC clients On current headset release [1.6.0 ] an issue has been observed with the Mute/Un-Mute handling. Basically the issue is that it is not possible to Unmute the microphone from the softphone application, if the Microphone Mute was activated from the headset. So to work-around user must mute/ unmute from same device. Problem is addressed and will be available in a future headset service release Summary of restrictions IP Desktop Softphone When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR ALE Application Partner Program Inter-working report - Edition 11 - page 31/82

32 9.6 BIZ 2300 USB Name : BIZ 2300 USB Headset type : X Wired Wireless X Mono X Stereo Compatibility with Alcatel-Lucent softphones : OTC CONNECTION FOR PC IP DESKTOP SOFTPHONE PIMPHONY MULTI-MEDIA WITH RESTRICTIONS Be heard with Jabra BIZ 2300 clear voice transmission Drown out the noise with the headset s advanced noisecanceling technology Talk in comfort with super soft ear cushions and your choice of headset Work how you want Jabra BIZ 2300 Series has over 8 models to suit all office environments Kevlar cord 360 degree free microphone spinning Surgical steel Subjective tests Receiving Audio quality headset side Headset side comprehension of speech Music listening Volume control Sending Audio quality for remote party Distant side comprehension of speech Noise Cancellation feature (depending on chosen HW Top headset) Call control Audio wizard On-hook/Off-hook from the headset or the softphone Mute Conference Defence (Headset unplug) with restrictions Summary of problems None Summary of restrictions IP Desktop Softphone When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR ALE Application Partner Program Inter-working report - Edition 11 - page 32/82

33 ALE Application Partner Program Inter-working report - Edition 11 - page 33/82

34 9.7 GN 2000 USB Name : GN 2000 USB Headset type : X Wired Wireless X Mono X Stereo Compatibility with Alcatel-Lucent softphones : OTC CONNECTION FOR PC IP DESKTOP SOFTPHONE PIMPHONY MULTI-MEDIA WITH RESTRICTIONS Robust design for exceptional comfort and day-after-day durability Wideband sound for natural audio quality and noise cancelling microphone Large ear-cushions for extra comfort - delivered with foam and leatherette ear cushions Dual ear ideal for a call centre environment. Subjective tests Receiving Audio quality headset side Headset side comprehension of speech Music listening Volume control Sending Audio quality for remote party Distant side comprehension of speech Noise Cancellation feature (depending on chosen HW Top headset) Call control Audio wizard On-hook/Off-hook from the headset or the softphone Mute Conference Defence (Headset unplug) with restrictions Summary of problems None Summary of restrictions IP Desktop Softphone When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR ALE Application Partner Program Inter-working report - Edition 11 - page 34/82

35 9.8 Jabra UC Voice 150 Name : Jabra UC Voice 150 Headset type : x Wired Wireless Mono x Stereo Compatibility with Alcatel-Lucent softphones : OTC CONNECTION FOR PC IP DESKTOP SOFTPHONE PIMPHONY MULTI-MEDIA WITH RESTRICTIONS Jabra UC VOICE 150 ENTRY -LEVEL UC HEADSET WITH OUTSTANDIN G SOUND CLARITY --Designed for light usage --Crystal clear wideband sound --Soft and comfortable velour ear cushions --Microphone with a superior noise-reduction feature -- Intuitive call-control unit for fast user adoption --Plug-and-play USB connectivity Subjective tests Receiving Audio quality headset side Headset side comprehension of speech Music listening Volume control Sending Audio quality for remote party Distant side comprehension of speech Noise Cancellation feature (depending on chosen HW Top headset) Call control Audio wizard On-hook/Off-hook from the headset or the softphone Mute Conference Defence (Headset unplug) with restrictions Summary of problems None Summary of restrictions IP Desktop Softphone When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR ALE Application Partner Program Inter-working report - Edition 11 - page 35/82

36 9.9 Jabra UC Voice 250 Name : Jabra UC Voice 250 Headset type : x Wired Wireless x Mono Stereo Compatibility with Alcatel-Lucent softphones : OTC CONNECTION FOR PC IP DESKTOP SOFTPHONE PIMPHONY MULTI-MEDIA WITH RESTRICTIONS Jabra UC VOICE 250 DISCREET AND PORTABLE UC HEADSET --Designed for light-to-medium use --Lightweight and portable design --Discreet behind-the-ear wearing style --Crystal clear wideband sound --Microphone with a noise-reduction feature -- Intuitive call-control unit for fast user adoption --Plug-and-play USB connectivity Subjective tests Receiving Audio quality headset side Headset side comprehension of speech Music listening Volume control Sending Audio quality for remote party Distant side comprehension of speech Noise Cancellation feature (depending on chosen HW Top headset) Call control Audio wizard On-hook/Off-hook from the headset or the softphone Mute Conference Defence (Headset unplug) with restrictions Summary of problems None Summary of restrictions IP Desktop Softphone When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR ALE Application Partner Program Inter-working report - Edition 11 - page 36/82

37 9.10 Jabra UC Voice 550 Name : Jabra UC Voice 550 Headset type : x Wired Wireless Mono x Stereo Compatibility with Alcatel-Lucent softphones : OTC CONNECTION FOR PC IP DESKTOP SOFTPHONE PIMPHONY MULTI-MEDIA WITH RESTRICTIONS Jabra UC VOICE 550 CLASSIC AND comfortable UC headset --Designed for light-to-medium use --Soft leatherette padding on the headband --Comfortable leatherette ear cushions --Crystal clear wideband sound --Microphone with a superior noise-reduction feature -- Intuitive call-control unit for fast user adoption --Plug-and-play USB connectivity Subjective tests Receiving Audio quality headset side Headset side comprehension of speech Music listening Volume control Sending Audio quality for remote party Distant side comprehension of speech Noise Cancellation feature (depending on chosen HW Top headset) Call control Audio wizard On-hook/Off-hook from the headset or the softphone Mute Conference Defence (Headset unplug) with restrictions Summary of problems None Summary of restrictions IP Desktop Softphone When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR ALE Application Partner Program Inter-working report - Edition 11 - page 37/82

38 9.11 Jabra UC Voice 750a Name : Jabra UC Voice 750a Headset type : x Wired Wireless x Mono x Stereo Compatibility with Alcatel-Lucent softphones : OTC CONNECTION FOR PC IP DESKTOP SOFTPHONE PIMPHONY MULTI-MEDIA WITH RESTRICTIONS Jabra UC VOICE 750 CLASSIC AND comfortable UC headset --Designed for light-to-medium use --Soft leatherette padding on the headband --Comfortable leatherette ear cushions --Crystal clear wideband sound --Microphone with a superior noise-reduction feature -- Intuitive call-control unit for fast user adoption --Plug-and-play USB connectivity Subjective tests Receiving Audio quality headset side Headset side comprehension of speech Music listening Volume control Sending Audio quality for remote party Distant side comprehension of speech Noise Cancellation feature (depending on chosen HW Top headset) Call control Audio wizard On-hook/Off-hook from the headset or the softphone Mute Conference Defence (Headset unplug) with restrictions Summary of problems None Summary of restrictions IP Desktop Softphone When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR There is problems when hot-plugging device during active call. Audio Wizard can crash when doing so. ALE Application Partner Program Inter-working report - Edition 11 - page 38/82

39 9.12 SPEAK 410 Name : SPEAK 410 Headset type : Speakerphone X Wired Wireless X Mono Stereo Compatibility with Alcatel-Lucent softphones : OTC CONNECTION FOR PC IP DESKTOP SOFTPHONE PIMPHONY MULTI-MEDIA WITH RESTRICTIONS Jabra SPEAK 410 Your Portable UC Conference Room. -- Ideal for one-to-one and small-group conference calls --Wideband sound --Built-in call controls: answer/end calls, adjust volume and mute the microphone --Slim and compact, delivered with travel case --Built-in ringer --Built-in headset port for private calls Subjective tests Receiving Audio quality headset side Headset side comprehension of speech Music listening Volume control Sending Audio quality for remote party Distant side comprehension of speech Noise Cancellation feature (depending on chosen HW Top headset) Call control Audio wizard On-hook/Off-hook from the headset or the softphone Mute Conference Defence (Headset unplug) with restrictions Summary of problems None Summary of restrictions IP Desktop Softphone When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR ALE Application Partner Program Inter-working report - Edition 11 - page 39/82

40 9.13 SPEAK 510 (+ variant) Name : SPEAK 510+ Headset type : Speakerphone X Wired Wireless X Mono Stereo Compatibility with Alcatel-Lucent softphones : OTC CONNECTION FOR PC IP DESKTOP SOFTPHONE PIMPHONY MULTI-MEDIA WITH RESTRICTIONS Jabra SPEAK 510 (and + variant) Your Portable UC Conference Room. -- Ideal for one-to-one and small-group conference calls --Wideband sound --Built-in call controls: answer/end calls, adjust volume and mute the microphone --Slim and compact, delivered with travel case --Built-in ringer --Built-in headset port for private calls Subjective tests Receiving Audio quality headset side Headset side comprehension of speech Music listening Volume control Sending Audio quality for remote party Distant side comprehension of speech Noise Cancellation feature (depending on chosen HW Top headset) Call control Audio wizard On-hook/Off-hook from the headset or the softphone Mute Conference Defence (Headset unplug) with restrictions Summary of problems None Summary of restrictions IP Desktop Softphone When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR ALE Application Partner Program Inter-working report - Edition 11 - page 40/82

41 9.14 SPEAK 810 UC Name : SPEAK 810 UC Headset type : Speakerphone X Wired X Wireless (Wireless BT connection) Mono X Stereo Compatibility with Alcatel-Lucent softphones : OTC CONNECTION FOR PC IP DESKTOP SOFTPHONE PIMPHONY MULTI-MEDIA WITH RESTRICTIONS Jabra SPEAK 810 UC The new speakerphone is made for an enhanced UC conference call and meeting experience - simple to set up and best in class sound. Subjective tests Receiving Audio quality headset side Headset side comprehension of speech Music listening Volume control Sending Audio quality for remote party Distant side comprehension of speech Noise Cancellation feature (depending on chosen HW Top headset) Call control Audio wizard On-hook/Off-hook from the headset or the softphone Mute Conference Defence (Headset unplug) with restrictions Summary of problems None Summary of restrictions IP Desktop Softphone When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is reestablished. Tests B5-C5, SR ALE Application Partner Program Inter-working report - Edition 11 - page 41/82

42 9.15 SPEAK 710 UC Name : SPEAK 710 UC Headset type : Speakerphone X Wired X Wireless (Wireless BT connection) Mono X Stereo Compatibility with Alcatel-Lucent softphones : OTC CONNECTION FOR PC IP DESKTOP SOFTPHONE PIMPHONY MULTI-MEDIA WITH RESTRICTIONS Jabra SPEAK 710 UC The new speakerphone is made for an enhanced UC conference call and meeting experience - simple to set up and best in class sound. Subjective tests Receiving Audio quality headset side Headset side comprehension of speech Music listening Volume control Sending Audio quality for remote party Distant side comprehension of speech Noise Cancellation feature (depending on chosen HW Top headset) Call control Audio wizard On-hook/Off-hook from the headset or the softphone Mute Conference Defence (Headset unplug) with restrictions Summary of problems None Summary of restrictions IP Desktop Softphone When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is reestablished. Tests B5-C5, SR ALE Application Partner Program Inter-working report - Edition 11 - page 42/82

43 9.16 PRO 9470 Name : PRO 9470 Headset type : Executive headset Wired X Wireless X Mono Stereo Compatibility with Alcatel-Lucent softphones : OTC CONNECTION FOR PC IP DESKTOP SOFTPHONE PIMPHONY MULTI-MEDIA WITH RESTRICTIONS Optimized for specialists, managers and executives 3 x connectivity: desk, soft and mobile phone Dual microphone Noise Blackout Mono speaker, midi boom arm Subjective tests Receiving Audio quality headset side Headset side comprehension of speech Music listening Volume control Sending Audio quality for remote party Distant side comprehension of speech Noise Cancellation feature (depending on chosen HW Top headset) Call control Audio wizard On-hook/Off-hook from the headset or the softphone Mute Conference Defence (Headset unplug) with restrictions Summary of problems None Summary of restrictions IP Desktop Softphone When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR ALE Application Partner Program Inter-working report - Edition 11 - page 43/82

44 9.17 PRO 9465 Name : PRO 9465 Headset type : Headset Wired X Wireless Mono X Duo Compatibility with Alcatel-Lucent softphones : OTC CONNECTION FOR PC IP DESKTOP SOFTPHONE PIMPHONY MULTI-MEDIA WITH RESTRICTIONS Optimized for office personnel 2 x connectivity: desk and softphone Noise-canceling microphone Subjective tests Receiving Audio quality headset side Headset side comprehension of speech Music listening Volume control Sending Audio quality for remote party Distant side comprehension of speech Noise Cancellation feature (depending on chosen HW Top headset) Call control Audio wizard On-hook/Off-hook from the headset or the softphone Mute Conference Defence (Headset unplug) with restrictions Summary of problems None Summary of restrictions IP Desktop Softphone When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR ALE Application Partner Program Inter-working report - Edition 11 - page 44/82

45 9.18 PRO 9460 Name : PRO 9460 Headset type : Headset Wired X Wireless X Mono X Duo Compatibility with Alcatel-Lucent softphones : OTC CONNECTION FOR PC IP DESKTOP SOFTPHONE PIMPHONY MULTI-MEDIA WITH RESTRICTIONS Optimized for office personnel 2 x connectivity: desk and softphone Noise-canceling microphone Subjective tests Receiving Audio quality headset side Headset side comprehension of speech Music listening Volume control Sending Audio quality for remote party Distant side comprehension of speech Noise Cancellation feature (depending on chosen HW Top headset) Call control Audio wizard On-hook/Off-hook from the headset or the softphone Mute Conference Defence (Headset unplug) with restrictions Summary of problems None Summary of restrictions IP Desktop Softphone When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR ALE Application Partner Program Inter-working report - Edition 11 - page 45/82

46 9.19 PRO 9450 Name : PRO 9450 Headset type : Headset Wired X Wireless X Mono X Duo Compatibility with Alcatel-Lucent softphones : OTC CONNECTION FOR PC IP DESKTOP SOFTPHONE PIMPHONY MULTI-MEDIA WITH RESTRICTIONS Dual connectivity: desk and softphone Get started in minutes with the Interactive Setup wizard 4-way call handling: via headset, touch pad, PC Call Manager or keyboard shortcut Subjective tests Receiving Audio quality headset side Headset side comprehension of speech Music listening Volume control Sending Audio quality for remote party Distant side comprehension of speech Noise Cancellation feature (depending on chosen HW Top headset) Call control Audio wizard On-hook/Off-hook from the headset or the softphone Mute Conference Defence (Headset unplug) with restrictions Summary of problems None Summary of restrictions IP Desktop Softphone When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR ALE Application Partner Program Inter-working report - Edition 11 - page 46/82

47 9.20 PRO 930 Name : Pro 930 Headset type : DECT Wired X Wireless X Mono Stereo Compatibility with Alcatel-Lucent softphones : OTC CONNECTION FOR PC IP DESKTOP SOFTPHONE PIMPHONY MULTI-MEDIA WITH RESTRICTIONS Up to 120 mtr / 350 ft wireless range Flexible range/density settings to address density issues Intuitive call control buttons on headset Plug&play USB connectivity Superior audio with noise cancelling microphone, Jabra SafeTone and DSP Lightweight design and comfortable ear cushions Energy optimized Integrated base ringer for silent PC policies Wideband sound Subjective tests Receiving Audio quality headset side Headset side comprehension of speech Music listening Volume control Sending Audio quality for remote party Distant side comprehension of speech Noise Cancellation feature (depending on chosen HW Top headset) Call control Audio wizard On-hook/Off-hook from the headset or the softphone Mute Conference Defence (Headset unplug) with restrictions Summary of problems None ALE Application Partner Program Inter-working report - Edition 11 - page 47/82

48 Summary of restrictions IP Desktop Softphone When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR ALE Application Partner Program Inter-working report - Edition 11 - page 48/82

49 9.21 PRO 935 Name : Pro 935 Headset type : Bluetooth Wired X Wireless X Mono Stereo Compatibility with Alcatel-Lucent softphones : OTC CONNECTION FOR PC IP DESKTOP SOFTPHONE PIMPHONY MULTI-MEDIA WITH RESTRICTIONS Up to 120 mtr / 350 ft wireless range Flexible range/density settings to address density issues Intuitive call control buttons on headset Plug&play USB connectivity Superior audio with noise cancelling microphone, Jabra SafeTone and DSP Lightweight design and comfortable ear cushions Energy optimized Integrated base ringer for silent PC policies Wideband sound Subjective tests Receiving Audio quality headset side Headset side comprehension of speech Music listening Volume control Sending Audio quality for remote party Distant side comprehension of speech Noise Cancellation feature (depending on chosen HW Top headset) Call control Audio wizard On-hook/Off-hook from the headset or the softphone Mute Conference Defence (Headset unplug) with restrictions Summary of problems NoneSummary of restrictions ALE Application Partner Program Inter-working report - Edition 11 - page 49/82

50 IP Desktop Softphone When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR PRO 930 Duo Name : Pro 930 Duo Headset type : Bluetooth Wired X Wireless X Mono X Stereo Not Stereo, But DUO. Compatibility with Alcatel-Lucent softphones : OTC CONNECTION FOR PC IP DESKTOP SOFTPHONE PIMPHONY MULTI-MEDIA WITH RESTRICTIONS Up to 120 mtr / 350 ft wireless range Flexible range/density settings to address density issues Intuitive call control buttons on headset Plug&play USB connectivity Superior audio with noise cancelling microphone, Jabra SafeTone and DSP Lightweight design and comfortable ear cushions Energy optimized Integrated base ringer for silent PC policies Wideband sound Subjective tests Receiving Audio quality headset side Headset side comprehension of speech Music listening Volume control Sending Audio quality for remote party Distant side comprehension of speech Noise Cancellation feature (depending on chosen HW Top headset) Call control Audio wizard On-hook/Off-hook from the headset or the softphone Mute Conference Defence (Headset unplug) with restrictions Summary of problems None ALE Application Partner Program Inter-working report - Edition 11 - page 50/82

51 Summary of restrictions IP Desktop Softphone When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR Evolve 20 UC Name : Evolve 20 UC Headset type : X Wired Wireless X Mono X Stereo Compatibility with Alcatel-Lucent softphones : OTC CONNECTION FOR PC IP DESKTOP SOFTPHONE PIMPHONY MULTI-MEDIA WITH RESTRICTIONS For better concentration, for better conversation Drown out the noise with the headset s advanced noisecanceling technology Talk in comfort with super soft ear cushions and your choice of headset Stay flexible, comes with a control unit that supports comfortable and easy access to most used functions, such as volume and mute. Optimized for Unified Communication. Surgical steel Subjective tests Receiving Audio quality headset side Headset side comprehension of speech Music listening Volume control Sending Audio quality for remote party Distant side comprehension of speech Noise Cancellation feature (depending on chosen HW Top headset) Call control Audio wizard On-hook/Off-hook from the headset or the softphone Mute Conference Defence (Headset unplug) with restrictions Summary of problems None ALE Application Partner Program Inter-working report - Edition 11 - page 51/82

52 9.24 Summary of restrictions IP Desktop Softphone When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR ALE Application Partner Program Inter-working report - Edition 11 - page 52/82

53 9.25 Evolve 30 UC Name : Evolve 30 UC Headset type : X Wired Wireless X Mono X Stereo Compatibility with Alcatel-Lucent softphones : OTC CONNECTION FOR PC IP DESKTOP SOFTPHONE PIMPHONY MULTI-MEDIA WITH RESTRICTIONS For better concentration, for better conversation Drown out the noise with the headset s advanced noisecanceling technology Talk in comfort with super soft ear cushions and your choice of headset Stay flexible, comes with a control unit that supports comfortable and easy access to most used functions, such as volume and mute. Optimized for Unified Communication. Surgical steel Subjective tests Receiving Audio quality headset side Headset side comprehension of speech Music listening Volume control Sending Audio quality for remote party Distant side comprehension of speech Noise Cancellation feature (depending on chosen HW Top headset) Call control Audio wizard On-hook/Off-hook from the headset or the softphone Mute Conference Defence (Headset unplug) with restrictions Summary of problems None Summary of restrictions IP Desktop Softphone When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR ALE Application Partner Program Inter-working report - Edition 11 - page 53/82

54 9.26 Evolve 30 II UC Name : Evolve 30 II UC Headset type : X Wired Wireless X Mono X Stereo Compatibility with Alcatel-Lucent softphones : OTC CONNECTION FOR PC IP DESKTOP SOFTPHONE WITH RESTRICTIONS PIMPHONY MULTI-MEDIA For better concentration, for better conversation Drown out the noise with the headset s advanced noisecanceling technology Talk in comfort with super soft ear cushions and your choice of headset Stay flexible, comes with a control unit that supports comfortable and easy access to most used functions, such as volume and mute. Optimized for Unified Communication. Surgical steel Subjective tests Receiving Audio quality headset side Headset side comprehension of speech Music listening Volume control Sending Audio quality for remote party Distant side comprehension of speech Noise Cancellation feature (depending on chosen HW Top headset) Call control Audio wizard On-hook/Off-hook from the headset or the softphone Mute Conference Defence (Headset unplug) with restrictions Summary of problems None ALE Application Partner Program Inter-working report - Edition 11 - page 54/82

55 Summary of restrictions IP Desktop Softphone When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR ALE Application Partner Program Inter-working report - Edition 11 - page 55/82

56 9.27 Evolve 40 UC Name : Evolve 40 UC Headset type : X Wired Wireless X Mono X Stereo Compatibility with Alcatel-Lucent softphones : OTC CONNECTION FOR PC IP DESKTOP SOFTPHONE PIMPHONY MULTI-MEDIA WITH RESTRICTIONS For better concentration, for better conversation Drown out the noise with the headset s advanced noisecanceling technology Talk in comfort with super soft ear cushions and your choice of headset Stay flexible, comes with a control unit that supports comfortable and easy access to most used functions, such as volume and mute. Optimized for Unified Communication. Subjective tests Receiving Audio quality headset side Headset side comprehension of speech Music listening Volume control Sending Audio quality for remote party Distant side comprehension of speech Noise Cancellation feature (depending on chosen HW Top headset) Call control Audio wizard On-hook/Off-hook from the headset or the softphone Mute Conference Defence (Headset unplug) with restrictions Summary of problems None Summary of restrictions IP Desktop Softphone When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR ALE Application Partner Program Inter-working report - Edition 11 - page 56/82

57 9.28 Evolve 65 UC Name : Evolve 65 UC Headset type : Wired x Wireless X Mono X Stereo Compatibility with Alcatel-Lucent softphones : OTC CONNECTION FOR PC IP DESKTOP SOFTPHONE PIMPHONY MULTI-MEDIA WITH RESTRICTIONS For better concentration, for better conversation Drown out the noise with the headset s advanced noisecanceling technology Talk in comfort with super soft ear cushions and your choice of headset Stay flexible; with Bluetooth and NFC it gives you the freedom to easily connect your wireless headset to a PC, smartphone or tablet. Optimized for Unified Communication. Subjective tests Receiving Audio quality headset side Headset side comprehension of speech Music listening Volume control Sending Audio quality for remote party Distant side comprehension of speech Noise Cancellation feature (depending on chosen HW Top headset) Call control Audio wizard On-hook/Off-hook from the headset or the softphone Mute Conference Defence (Headset unplug) with restrictions Summary of problems None Summary of restrictions IP Desktop Softphone When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR ALE Application Partner Program Inter-working report - Edition 11 - page 57/82

58 9.29 Evolve 80 UC Name : Evolve 80 UC Headset type : X Wired Wireless X Mono X Stereo Compatibility with Alcatel-Lucent softphones : OTC CONNECTION FOR PC IP DESKTOP SOFTPHONE PIMPHONY MULTI-MEDIA WITH RESTRICTIONS For better concentration, for better conversation Drown out the noise with the headset s advanced noisecanceling technology Talk in comfort with super soft ear cushions and your choice of headset Stay flexible, comes with a control unit that supports comfortable and easy access to most used functions, such as volume and mute. Optimized for Unified Communication. Subjective tests Receiving Audio quality headset side Headset side comprehension of speech Music listening Volume control Sending Audio quality for remote party Distant side comprehension of speech Noise Cancellation feature (depending on chosen HW Top headset) Call control Audio wizard On-hook/Off-hook from the headset or the softphone Mute Conference Defence (Headset unplug) with restrictions Summary of problems None ALE Application Partner Program Inter-working report - Edition 11 - page 58/82

59 Summary of restrictions IP Desktop Softphone When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR Jabra Motion Office Name : Jabra Motion Office Headset type : Wired x Wireless X Mono Stereo Compatibility with Alcatel-Lucent softphones : OTC CONNECTION FOR PC IP DESKTOP SOFTPHONE PIMPHONY MULTI-MEDIA WITH RESTRICTIONS One headset for all your phones Mobile phone connectivity Transfer calls from your desk phone or VOIP softphone to your mobile phone Superior call quality and all-day talk time Optimized for Unified Communication. Subjective tests Receiving Audio quality headset side Headset side comprehension of speech Music listening Volume control Sending Audio quality for remote party Distant side comprehension of speech Noise Cancellation feature (depending on chosen HW Top headset) Call control Audio wizard On-hook/Off-hook from the headset or the softphone Mute Conference Defence (Headset unplug) with restrictions Summary of problems None ALE Application Partner Program Inter-working report - Edition 11 - page 59/82

60 Summary of restrictions IP Desktop Softphone When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is reestablished. Tests B5-C5, SR ALE Application Partner Program Inter-working report - Edition 11 - page 60/82

61 9.31 Jabra Motion UC Name : Motion UC Headset type : Wired x Wireless X Mono Stereo Compatibility with Alcatel-Lucent softphones : OTC CONNECTION FOR PC IP DESKTOP SOFTPHONE PIMPHONY MULTI-MEDIA WITH RESTRICTIONS Ultimate technology, maximum convenience Intuitive call control Best in class wireless freedom, 10 times the range of similar headsets Best in class wireless freedom Optimized for Unified Communication. Subjective tests Receiving Audio quality headset side Headset side comprehension of speech Music listening Volume control Sending Audio quality for remote party Distant side comprehension of speech Noise Cancellation feature (depending on chosen HW Top headset) Call control Audio wizard On-hook/Off-hook from the headset or the softphone Mute Conference Defence (Headset unplug) with restrictions Summary of problems None Summary of restrictions IP Desktop Softphone When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is reestablished. Tests B5-C5, SR ALE Application Partner Program Inter-working report - Edition 11 - page 61/82

62 9.32 Jabra Stealth UC Name : Jabra Stealth UC Headset type : Wired x Wireless X Mono Stereo Compatibility with Alcatel-Lucent softphones : OTC CONNECTION FOR PC IP DESKTOP SOFTPHONE PIMPHONY MULTI-MEDIA WITH RESTRICTIONS Enhanced user experience with voice control Comfortable Bluetooth mono headset that gives you clear calls with high-definition sound HD sound with noise reduction Superior comfort in a small design Optimized for Unified Communication. Subjective tests Receiving Audio quality headset side Headset side comprehension of speech Music listening Volume control Sending Audio quality for remote party Distant side comprehension of speech Noise Cancellation feature (depending on chosen HW Top headset) Call control Audio wizard On-hook/Off-hook from the headset or the softphone Mute Conference Defence (Headset unplug) with restrictions Summary of problems None Summary of restrictions IP Desktop Softphone When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is reestablished. Tests B5-C5, SR ALE Application Partner Program Inter-working report - Edition 11 - page 62/82

63 9.33 Jabra Supreme UC Name : Jabra Supreme UC Headset type : Wired x Wireless X Mono Stereo Compatibility with Alcatel-Lucent softphones : OTC CONNECTION FOR PC IP DESKTOP SOFTPHONE PIMPHONY MULTI-MEDIA WITH RESTRICTIONS Switch seamlessly from mobile to softphone Microphone features advanced noise canceling technology, enabling clear understandable conversations. The perfect companion for your mobile and Internet calls. Optimized for Unified Communication. Subjective tests Receiving Audio quality headset side Headset side comprehension of speech Music listening Volume control Sending Audio quality for remote party Distant side comprehension of speech Noise Cancellation feature (depending on chosen HW Top headset) Call control Audio wizard On-hook/Off-hook from the headset or the softphone Mute Conference Defence (Headset unplug) with restrictions Summary of problems None Summary of restrictions IP Desktop Softphone When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is reestablished. Tests B5-C5, SR ALE Application Partner Program Inter-working report - Edition 11 - page 63/82

64 9.34 Jabra Evolve 75 Link 370 UC Name : Jabra Supreme UC Headset type : Wired x Wireless Mono x Stereo Compatibility with Alcatel-Lucent softphones : OTC CONNECTION FOR PC IP DESKTOP SOFTPHONE ALCATEL RAINBOW PIMPHONY MULTI-MEDIA WITH RESTRICTIONS NOT TESTED Switch seamlessly from mobile to softphone World-class speakers and HD Voice Superior ANC and integrated busylight Dual Bluetooth connectivity Subjective tests Receiving Audio quality headset side Headset side comprehension of speech Music listening Volume control Sending Audio quality for remote party Distant side comprehension of speech Noise Cancellation feature (depending on chosen HW Top headset) Call control Audio wizard On-hook/Off-hook from the headset or the softphone Mute Conference Defence (Headset unplug) with restrictions with restrictions Summary of problems Please refer to Section 7 for an overview of known problems and restrictions Summary of restrictions Please refer to Section 7 for an overview of known problems and restrictions IP Desktop Softphone When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is reestablished. Tests B5-C5, SR ALE Application Partner Program Inter-working report - Edition 11 - page 64/82

65 9.35 Jabra Evolve 75e Link 370 UC Name : Jabra Supreme UC Headset type : Wired x Wireless Mono x Stereo Compatibility with Alcatel-Lucent softphones : OTC CONNECTION FOR PC IP DESKTOP SOFTPHONE ALCATEL RAINBOW PIMPHONY MULTI-MEDIA WITH RESTRICTIONS WITH RESTRICTIONS Switch seamlessly from mobile to softphone Unique wearing style without compromising audio performance. Best in class ANC performance Listen-in feature. Optimized for Unified Communication. Subjective tests Receiving Audio quality headset side Headset side comprehension of speech Music listening Volume control Sending Audio quality for remote party Distant side comprehension of speech Noise Cancellation feature (depending on chosen HW Top headset) Call control Audio wizard On-hook/Off-hook from the headset or the softphone Mute Conference Defence (Headset unplug) with restrictions with restrictions Summary of problems Please refer to Section 7 for an overview of known problems and restrictions Summary of restrictions Please refer to Section 7 for an overview of known problems and restrictions IP Desktop Softphone When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is reestablished. Tests B5-C5, SR ALE Application Partner Program Inter-working report - Edition 11 - page 65/82

66 9.36 Jabra Engage 75 Name : Jabra Engage 75 Headset type : Wired x Wireless Mono x Stereo Compatibility with Alcatel-Lucent softphones : OTC CONNECTION FOR PC IP DESKTOP SOFTPHONE ALCATEL RAINBOW PIMPHONY MULTI-MEDIA WITH RESTRICTIONS WITH RESTRICTIONS Switch seamlessly from mobile to softphone Unique wearing style without compromising audio performance. Best in class ANC performance Listen-in feature. Optimized for Unified Communication. Subjective tests Receiving Audio quality headset side Headset side comprehension of speech Music listening Volume control Sending Audio quality for remote party Distant side comprehension of speech Noise Cancellation feature (depending on chosen HW Top headset) Call control Audio wizard On-hook/Off-hook from the headset or the softphone Mute Conference Defence (Headset unplug) with restrictions with restrictions Summary of problems Please refer to Section 7 for an overview of known problems and restrictions Summary of restrictions Please refer to Section 7 for an overview of known problems and restrictions IP Desktop Softphone When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is reestablished. Tests B5-C5, SR ALE Application Partner Program Inter-working report - Edition 11 - page 66/82

67 9.37 Jabra Engage 65 Name : Jabra Engage 65 Headset type : Wired x Wireless Mono x Stereo Compatibility with Alcatel-Lucent softphones : OTC CONNECTION FOR PC IP DESKTOP SOFTPHONE ALCATEL RAINBOW PIMPHONY MULTI-MEDIA WITH RESTRICTIONS WITH RESTRICTIONS Switch seamlessly from mobile to softphone Unique wearing style without compromising audio performance. Best in class ANC performance Listen-in feature. Optimized for Unified Communication. Subjective tests Receiving Audio quality headset side Headset side comprehension of speech Music listening Volume control Sending Audio quality for remote party Distant side comprehension of speech Noise Cancellation feature (depending on chosen HW Top headset) Call control Audio wizard On-hook/Off-hook from the headset or the softphone Mute Conference Defence (Headset unplug) with restrictions with restrictions Summary of problems Please refer to Section 7 for an overview of known problems and restrictions Summary of restrictions Please refer to Section 7 for an overview of known problems and restrictions IP Desktop Softphone When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is reestablished. Tests B5-C5, SR ALE Application Partner Program Inter-working report - Edition 11 - page 67/82

68 9.38 Jabra Engage 50 Name : Jabra Engage 50 Headset type : x Wired Wireless x Mono x Stereo Compatibility with Alcatel-Lucent softphones : OTC CONNECTION FOR PC IP DESKTOP SOFTPHONE ALCATEL RAINBOW PIMPHONY MULTI-MEDIA WITH RESTRICTIONS WITH RESTRICTIONS Switch seamlessly from mobile to softphone Unique wearing style without compromising audio performance. New and optimized controller layout. Advanced Microphone performance. Optimized for Unified Communication. Subjective tests Receiving Audio quality headset side Headset side comprehension of speech Music listening Volume control Sending Audio quality for remote party Distant side comprehension of speech Noise Cancellation feature (depending on chosen HW Top headset) Call control Audio wizard On-hook/Off-hook from the headset or the softphone Mute Conference Defence (Headset unplug) with restrictions with restrictions Summary of problems Please refer to Section 7 for an overview of known problems and restrictions Summary of restrictions Please refer to Section 7 for an overview of known problems and restrictions IP Desktop Softphone When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is reestablished. Tests B5-C5, SR ALE Application Partner Program Inter-working report - Edition 11 - page 68/82

69 9.39 Jabra Evolve 65T Link 370 UC Name : Jabra Evolve 65T UC Headset type : Wired x Wireless Mono x Stereo Compatibility with Alcatel-Lucent softphones : OTC CONNECTION FOR PC IP DESKTOP SOFTPHONE ALCATEL RAINBOW PIMPHONY MULTI-MEDIA WITH RESTRICTIONS WITH RESTRICTIONS Switch seamlessly from mobile to softphone Unique wearing style without compromising audio performance. True wireless function between left and right earbud. Listen-in feature. Optimized for Unified Communication. Subjective tests Receiving Audio quality headset side Headset side comprehension of speech Music listening Volume control Sending Audio quality for remote party Distant side comprehension of speech Noise Cancellation feature (depending on chosen HW Top headset) Call control Audio wizard On-hook/Off-hook from the headset or the softphone Mute Conference Defence (Headset unplug) with restrictions with restrictions Summary of problems Please refer to Section 7 for an overview of known problems and restrictions Summary of restrictions Please refer to Section 7 for an overview of known problems and restrictions IP Desktop Softphone When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is reestablished. Tests B5-C5, SR ALE Application Partner Program Inter-working report - Edition 11 - page 69/82

70 10 Appendix A -- Subjective Measurements As well as carrying out simple electrical measurements, subjective measurements on the headset are also required. Subjective measurements are for want of a better word very subjective. In order to ensure some sort of standard and repeatability the following steps should be used during the subjective measurements. 1) For each headset tested a blind comparison should always be made against the handset. The remote party should be asked to comment on level and tonal quality of both the headset and handset. 2) For amplifier based products or products that require some setting up, the unit should be set to provide a transmit level that is similar to that of the handset. The exact setting should be recorded. 3) Both the headset wearer and remote part should listen out for distortion, noise or any unwanted artefacts. The headset is deemed not compatible if the noise or artefacts affects the overall audio quality. 4) The headset is deemed compatibility if the headset does not degrade the quality of the telephone, or introduce any unwanted artefacts. ALE Application Partner Program Inter-working report - Edition 11 - page 70/82

71 11 Appendix B Test plan The following tests have been performed for all softphones Audio wizard N O A1 Test Case Description Check that the Audio Wizard works fine with the headset 1. In the PC where the softphone is installed, Go to Start ->Control Panel -> in Control Panel->Sounds and Devices- > Audio Tab. 2. In this tab select the speaker and microphone as headset type and uncheck the echo cancelation. 3. After detection if it asks for reboot need to do the same. 4. Once the PC comes up, start the SoftPhone and check the audio wizard is set to headset type. 5. Verify the Audio is fine by making calls. 6. Check the headset model name is correctly displayed in the Wizard Pass Outcome and Comment 11.2 Incoming call NO Test Case Description Outcome and Comment B1 Call the softphone (in G711 A law) with an IPTouch (in Pass G711 A law) and verify that the ringing tone is heard in the headset 1. Make a call from IPTouch to the SoftPhone. 2. While softphone is ringing, we can check the same in the headset by clicking + and - the volume and verify that the ringing tone is heard 3. Verify the call can be rejected (if feature provided by the headset) B2 Hook-Off from the softphone and verify that the audio is established in both ways. Verify that the audio is clear, with good quality, no cracks and no blanks during 1mn 1. Take the call with the Hook-off button from the softphone. Pass Note, the DUT not support touch screen, the SP not support mute. There is on call state sync before the call is answered on far end side. 2. On headsets with a touch screen (ex Jabra 9465), verify that the mute and release buttons are available 3. Check that the call is established and audio quality and volume is ok in both ways for both parties for at least 1 min B3 Verify the audio level adjustment by pulling up and down the sound in the headset 1. In the incoming call, verify the audio of the call by pressing + and - in the headset. 2. Verify the volume is ok and maintained pass ALE Application Partner Program Inter-working report - Edition 11 - page 71/82

72 NO Test Case Description Outcome and Comment B4 Activate the Mute button from the softphone and verify that it acts on the headset. Do it a few times. 1. In the incoming call, activate the mute button and deactivate the same in softphone. 2. Verify that the audio is muted, de-muted on the headset accordingly Pass Mute/unmute is not supported by SP. B5 B6 B7 B8 B9 Activate the Mute button on the headset and verify that it acts on the softphone. Do it a few times. Then Hook-on from the softphone. 1. In the incoming call, activate the mute button and deactivate the same in the headset. 2. Verify that the audio is muted, de-muted on the headset accordingly Re-do the tests 1 to 5, but Hook-Off and Hook-On from the headset button. The softphone being in idle state, place a new incoming call to the softphone, Hook-Off from the softphone, check the audio is established, activate the Mute button and Hook-On from the headset 1. Place an incoming call to the softphone 2. Take the call from the SoftPhone by pressing the button and verify the audio is established in both ways for both parties 3. In the incoming call, activate the mute button and deactivate the same from the headset 4. Verify that the audio is muted, de-muted on the headset accordingly 5. Hook-On from the headset The softphone being in idle state, place a new Incoming call, Hook-Off from the softphone, check the audio is established, then place a second incoming call and Hook- On from the softphone 1. Place an incoming call to the softphone 2. Take the call from the softphone by pressing the button and verify the audio is established in both ways for both parties 3. Place a second incoming call to the softphone 4. Take the call from the softphone by pressing the button and verify the audio is established in both ways for both parties 5. Switch to the first call and verify the audio 6. Hook-On from the softphone Use a softphone configured in G729 (via Intra-domain compression on OXE side), place an ISDN incoming call to the softphone, Hook-Off from the headset, check the audio quality during 1mn, check the Mute button, and Hook-On from the softphone 1. Make an ISDN incoming call to the SoftPhone. 2. Check the ring tone and verify the same with the headset 3. Take the call from the headset and verify the audio quality and volume for 1min on both parties 4. Check Mute by activating and deactivating from the softphone 5. Check Mute by activating and deactivating from the PC 6. Disconnect the call from the softphone and check NS Mute is not supported from HS. pass Pass NS Mute is not supported from HS. Pass PASS No ISDN HP available for this TC, use SP instead, the SP not support mute/unmute. ALE Application Partner Program Inter-working report - Edition 11 - page 72/82

73 NO Test Case Description Outcome and Comment for the tone in the headset B10 The softphone being idle, place an ISDN incoming call to the softphone, Hook-Off from the softphone and activate the Mute button. Place a second incoming call from the IPTouch to the softphone, let it ring 10 seconds. Release that second call and check that the first call is still muted. Then, deactivate the Mute button from the softphone, check the audio is ok in both ways and Hook-Off from the softphone. 1. Place an ISDN incoming call to the softphone and take the call from the softphone. 2. Check the audio level for few seconds 3. Mute this call from the softphone 4. Make another incoming call from IPTouch to the softphone which is already active in the first call. 5. Check the tone for the indication of second call in the headset. 6. Check the ring tone for 10 seconds on the IP Touch 7. Then release the second call from the IP Touch and check the Muted first call is still in active. 8. Deactivate the mute from the softphone and verify the audio is ok in both ways for both parties of the call 9. Activate and Deactivate from PC the same and check the audio is ok in both ways for both parties of the call 10. Hook-Off from the softphone NA Step 6: SP behavior, can t waiting for 10s Step 7: after release the second call from IP Touch, the first call is still active, but mute change to unmute, compare to Batman, also appear this issue, but this issue not exist on Skype for Business---- B11 B12 The softphone being in idle state, place an ISDN incoming call to the softphone, Hook-Off from the softphone. Call the IP Touch, Hook-Off the IP Touch and activate the conference from the softphone. Check the audio on all 3 participants, Mute from the softphone, then Hook-Off from the softphone. Remark: the conference feature is not available on all softphones (see known restrictions) 1. Place an ISDN incoming call to the softphone and take the call from the softphone. 2. Check the audio level for few seconds 3. Make an outgoing call to IPTouch from the softphone which is already active in other call. 4. Check the ring back tone and the audio in the headset for this call 5. Then from softphone activate conference with the other two users. 6. Check the audio quality and volume is ok in both ways for the 3 participants 7. Check Mute by activating and deactivating from the softphone 8. Hook-Off from the softphone 9. Check that the ISDN call is connected to the IP Touch 10. Release the call The softphone being in idle state, place an ISDN incoming call to the softphone, Hook-Off from the softphone. Make an inquiry call to an Internal number. 1. Place an ISDN incoming call to the softphone and Pass NS Mute is not supported from HS. Pass ALE Application Partner Program Inter-working report - Edition 11 - page 73/82

74 NO Test Case Description Outcome and Comment answer the call from the softphone 2. Check the audio level for a few seconds 3. Make an inquiry call to an internal number 4. Check the incoming caller gets music on hold 5. Transfer the call from the softphone 6. Check the audio is ok in both ways for on the two parties after the transfer 7. Additionally, test Enquiry Off instead of Transfer B13 Configure the softphone in auto-answer mode and check the audio 1. Place an ISDN incoming call to the softphone 2. Check that the call is automatically answered 3. Check the audio is ok in both ways for the 2 participants 4. Check Mute by activating and deactivating from the headset 5. Hook-Off from the headset Remark: auto-answer mode is not available on all softphones (see known restrictions) NA Not supported feature by SP Outgoing call NO Test Case Description Outcome and Comment C1 Call from the softphone (in G711 A law) an IPTouch (in G711 A law), use the softphone buttons to make the call and verify that the ringing tone is heard in the headset 1. Make a call to IPTouch from the SoftPhone. 2. While IPTouch is ringing, check the ringback tone in the headset by clicking + and - the volume and verify the same. PASS Note, the DUT is NOT in active call state before the call is answered on far end, same to the rest outgoing call scenario. C2 C3 C4 Hook-Off from the IP Touch and verify that the audio is established in both ways. Verify that the audio is clear, with good quality, no cracks and no blanks during 1mn. 1. Make a new outgoing call to IPTouch from the softphone. 2. Check the ringback tone in the headset. 3. Take the call from IPtouch 4. Check that the call is established in both ways on both parties 5. Check the quality of the audio and volume in the headset for 1 min Verify the audio level adjustment by pulling up and down the sound in the headset 1. Verify the audio by + and - in the headset for 1 min. Activate the Mute button from the softphone and verify that it acts on the headset. Do it a few times. Pass Pass NA ALE Application Partner Program Inter-working report - Edition 11 - page 74/82

75 NO Test Case Description Outcome and Comment 1. Activate the mute button and deactivate the same in softphone and check the audio 2. Do it several times SP not support mute/unmute. C5 C6 C7 Activate the Mute button on the headset and verify that it acts on the headset. Do it a few times. Then Hook-on from the IP Touch and check that the softphone and the headset is released 1. Activate the mute button and deactivate the same in the Headset and check the audio 2. Do it several times 3. Then disconnect the call from the IPTouch and check the tone in the headset. Re-do the tests 1 to 5, but by setting the call via Hook-Off from the headset button and Hook-On from the Headset Use a softphone configured in G729 (via Intra-domain compression on OXE side), place an ISDN outgoing call via Hook-Off from the headset, check the audio quality, check the Mute button, and Hook-On from the softphone 1. Make a ISDN outgoing call from the SoftPhone using the headset. 2. Take the call in IPTouch and verify the audio is established in both ways on both parties 3. Check the audio quality and volume for 1min. 3. Activate the mute button and deactivate the same in softphone and check the audio 4. Release the call from the softphone. Pass Pass Pass Use the SP to place the outgoing call as the SP not support hook-off pop-up. And the SP not support mute/unmute, skip mute/unmute step. No ISDN HP available for this TC, place to SP call instead Defence NO Test Case Description Outcome and Comment D1 Unplug headset 1. During previous tests, unplug abruptly the headset in different situations 2. Verify that the softphone don t crash 3. Verify that when reconnecting the headset, the application behaves correctly PASS --idle situation:ok --active call situation: after reconnect, audio both RX and TX come back to HS, but can t end call from HS --incoming call situation: after reconnect, no incoming call indication on HS, can t answer call from HS, answer from SP, call normal. --outgoing call situation: after reconnect, no outgoing call indication on HS, but when answer from ESP, call normal. ALE Application Partner Program Inter-working report - Edition 11 - page 75/82

76 12 Appendix C AAPP member s escalation process Partner escalation process is exclusively through the local Jabra subsidiary. To find the closest subsidiary, please check the following link : Single point of contact per country/region are listed and updated on this web link. Pre Sales: If a partner needs pre sales information or support, the local Jabra subsidiary will provide the necessary help. By selecting the appropriate Jabra subsidiary, partners will have the localized welcome and support they need. All the business relations between partners and Jabra are handled locally. This procedure allows the partners to use a single point of contact per country for sales and pre sales support. Post Sales: Should you need assistance with one of the Jabra product, your request will be handled as follows: - The first point of contact is always the local Jabra subsidiary. This provides the partner with the product support in the appropriate language. - First level: Telephone support operated by the local Jabra subsidiary. - Escalation to higher level is handled internally at Jabra and the partner is kept informed via the local Jabra office. - Jabra 2 nd level of support may contact the partner under the local Jabra subsidiary control. Escalation to 2 nd level support is always initiated from the local Jabra subsidiary. The partner will be given a single point of contact for the follow up at the local Jabra subsidiary. For local contact, please check : Relations with the product repair centre are handled locally and under the sales team responsibility. ALE Application Partner Program Inter-working report - Edition 11 - page 76/82

77 13 Appendix D: AAPP program 13.1 Alcatel-Lucent Application Partner Program (AAPP) The Application Partner Program is designed to support companies that develop communication applications for the enterprise market, based on Alcatel-Lucent Enterprise's product family. The program provides tools and support for developing, verifying and promoting compliant thirdparty applications that complement Alcatel-Lucent Enterprise's product family. ALE International facilitates market access for compliant applications. The Alcatel-Lucent Application Partner Program (AAPP) has two main objectives: Provide easy interfacing for Alcatel-Lucent Enterprise communication products: Alcatel-Lucent Enterprise's communication products for the enterprise market include infrastructure elements, platforms and software suites. To ensure easy integration, the AAPP provides a full array of standards-based application programming interfaces and fully-documented proprietary interfaces. Together, these enable third-party applications to benefit fully from the potential of Alcatel-Lucent Enterprise products. Test and verify a comprehensive range of third-party applications: to ensure proper inter-working, ALE International tests and verifies selected third-party applications that complement its portfolio. Successful candidates, which are labelled Alcatel-Lucent Enterprise Compliant Application, come from every area of voice and data communications. The Alcatel-Lucent Application Partner Program covers a wide array of third-party applications/products designed for voice-centric and data-centric networks in the enterprise market, including terminals, communication applications, mobility, management, security, etc. ALE Application Partner Program Inter-working report - Edition 11 - page 77/82

78 Web site The Application Partner Portal is a website dedicated to the AAPP program and where the InterWorking Reports can be consulted. Its access is free at Enterprise.Alcatel-Lucent.com You can access the Alcatel-Lucent Enterprise website at this URL: ALE Application Partner Program Inter-working report - Edition 11 - page 78/82

79 14 Appendix F: AAPP Escalation process 14.1 Introduction The purpose of this appendix is to define the escalation process to be applied by the ALE International Business Partners when facing a problem with the solution certified in this document. The principle is that ALE International Technical Support will be subject to the existence of a valid InterWorking Report within the limits defined in the chapter Limits of the Technical support. In case technical support is granted, ALE International and the Application Partner, are engaged as following: (*) The Application Partner Business Partner can be a Third-Party company or the ALE International Business Partner itself ALE Application Partner Program Inter-working report - Edition 11 - page 79/82