What would you do if you knew? Teradata Data Warehouse Appliance 2750 Platform Hardware Replacement Guide for Customers B K February 2016

Transcription

1 What would you do if you knew? Teradata Data Warehouse Appliance 2750 Platform Hardware Replacement Guide for Customers B K February 2016

2 The product or products described in this book are licensed products of Teradata Corporation or its affiliates. Teradata, Active Data Warehousing, Active Enterprise Intelligence, Applications-Within, Aprimo Marketing Studio, Aster, BYNET, Claraview, DecisionCast, Gridscale, MyCommerce, QueryGrid, SQL-MapReduce, Teradata Decision Experts, "Teradata Labs" logo, Teradata ServiceConnect, Teradata Source Experts, WebAnalyst, and Xkoto are trademarks or registered trademarks of Teradata Corporation or its affiliates in the United States and other countries. Adaptec and SCSISelect are trademarks or registered trademarks of Adaptec, Inc. AMD Opteron and Opteron are trademarks of Advanced Micro Devices, Inc. Apache, Apache Avro, Apache Hadoop, Apache Hive, Hadoop, and the yellow elephant logo are either registered trademarks or trademarks of the Apache Software Foundation in the United States and/or other countries. Apple, Mac, and OS X all are registered trademarks of Apple Inc. 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3 Table of Contents Preface...9 Purpose... 9 Audience... 9 Prerequisites... 9 Revision History... 9 Additional Information Product Safety Information...10 Chapter 1: Product Information...13 Introduction Cabinet Builds for Cabinet Build Conventions Base Cabinet Builds for 2-Node Clique and 4-Node Clique Base Cabinet Build for 4-Node Plus 2-Node Clique...18 Expansion Cabinet Builds Base Cabinet Builds with 2-Node Cliques and Test/Development Systems...24 Base Cabinet Builds with 4-Node Cliques and Test/Development Systems...27 Base Cabinet Builds for 2-Node Cliques and 4-Node Cliques with Data Domain 4200 and ES30 Expansion Shelves Base Cabinet Builds with 2-Node Cliques and Quantum Scalar i80 Tape Libraries...31 Base Cabinet Builds with 4-Node Cliques and Quantum Scalar i80 Tape Libraries...32 High-Density CPU Cabinet Builds Servicing Cautions and Warnings...34 General Cabinet Servicing Storage Drives Disk Array and Node Power Supplies...35 Chapter 2: Before Replacing a Component Hardware Failure Notifications Platform Hardware Replacement Guide for Customers 3

4 Table of Contents Initiating an Incident...37 Obtaining a Replacement Part Chapter 3: Disk Array Storage Drive Replacement Procedures...41 Replacing a Storage Drive...41 Preparing for the Procedure...41 Removing a Storage Drive Installing a Storage Drive...48 Reprovisioning Storage Drives...49 Completing the Procedure Chapter 4: Disk Array Power Supply/Cooling Module Replacement Procedures...53 Replacing a Power Supply/Cooling Module...53 Preparing for the Procedure...53 Removing a Power Supply/Cooling Module...59 Installing a Power Supply/Cooling Module Completing the Procedure Chapter 5: Node Power Supply Replacement Procedures Replacing a Power Supply...63 Preparing for the Procedure...63 Removing a Power Supply Installing a Power Supply...69 Completing the Procedure Chapter 6: After Replacing a Component Updating an Incident Returning a Failed Component Platform Hardware Replacement Guide for Customers

5 Table of Contents Appendix A: Component Hardware Specifications Disk Array Specifications Weight and Dimensions Disk Array Components...74 Disk Array Front Indicator LEDs...75 Controller Module Connectors and LEDs...76 Controller Module Seven Segment Display Diagnostic Codes...77 ESM Seven Segment Display Diagnostic Codes Power Supply/Cooling Module Connectors and LEDs Platform Hardware Replacement Guide for Customers 5

6 Table of Contents Platform Hardware Replacement Guide for Customers

7 List of Figures Figure 1: 30A/32A Phase-Phase Or Single-Phase Power with Dell R710, Dell R720, Dell R720xd TMSs...15 Figure 2: 30A/32A Phase-Phase Or Single-Phase Power with One Or More Dell R730 Or Dell R730xd TMSs Figure 3: 30A and 60A 3-Phase Delta or 30A/32A 3-Phase Wye Power with Dell R710, R720, R720xd, R730, and R730xd TMSs Figure 4: 30A/32A Phase-Phase Or Single-Phase with Dell R710, R720, and R720xd TMSs...18 Figure 5: 30A/32A Phase-Phase Or Single-Phase with Dell R710, R720, R720xd, R730, and R730xd TMSs Figure 6: 30A and 60A 3-Phase Delta and 30A/32A 3-Phase Wye with Dell R710, Dell R720, Dell R720xd, Dell R730, and Dell R730xd TMSs Figure 7: 30A/32A Phase-Phase or Single-Phase Power with Dell R710, Dell R720, and Dell R720xd TMSs Figure 8: 30A/32A Phase-Phase Or Single-Phase Power with One Or More Dell R730 Or Dell R730xd TMSs Figure 9: 30A and 60A 3-Phase Delta and 30A 3-Phase Wye Power with Dell R710, Dell R720, Dell R720xd, Dell R730, and Dell R730xd TMSs Figure 10: 30A/32A Phase-Phase Or Single-Phase Power with Dell R710, Dell R720, and Dell R720xd TMSs Figure 11: 30A/32A Phase-Phase Or Single-Phase Power with One Or More Dell R730 Or Dell R730xd TMSs Figure 12: 30A and 60A 3-Phase Delta and 30A/32A 3-Phase Wye Power with Dell R710, Dell R720, and Dell R720xd TMSs Figure 13: 30A/32A Phase-Phase or Single-Phase Power with Dell R710, Dell R720, and Dell R720xd TMSs Figure 14: 30A/32A Phase-Phase or Single-Phase Power with One or More Dell R730 or Dell R730xd TMSs Figure 15: 30A and 60A 3-Phase Delta and 30A 3-Phase Wye Power with Dell R710, R720, R720xd, R730, and R730xd TMSs Figure 16: Expanded Tree View of Failed Disk Array Storage Drive Figure 17: Maintenance Window Dialog Box Figure 18: Tray Rear View with a Red Icon Indicating a Failed Storage Drive...46 Figure 19: Disk Array Storage Drive Replace Procedure...47 Figure 20: Removing a Storage Drive...48 Figure 21: Installing a Storage Drive Figure 22: Expanded Tree View of Failed Disk Array Power Supply Figure 23: Maintenance Window Dialog Box Platform Hardware Replacement Guide for Customers 7

8 List of Figures Figure 24: Tray Rear View with a Red Icon Indicating a Failed Power Supply...58 Figure 25: Removing a Power Supply/Cooling Module Figure 26: Installing a Power Supply/Cooling Module...60 Figure 27: Expanded Tree View of Failed Node Power Supply...65 Figure 28: Maintenance Window Dialog Box Figure 29: Node Rear View with a Red Icon Indicating a Failed Power Supply Figure 30: Node Power Supply Replace Procedure Figure 31: Removing an Intel R2208 Power Supply Figure 32: Installing an Intel R2208 Power Supply...69 Figure 33: Disk Array Components Figure 34: Disk Array Front LEDs...75 Figure 35: Controller Module Connectors and LEDs...76 Figure 36: Controller Module Seven Segment Display Diagnostic Codes...78 Figure 37: ESM Seven Segment Display Diagnostic Codes Figure 38: Power Supply/Cooling Module Connectors and LEDs Platform Hardware Replacement Guide for Customers

9 Preface Purpose The purpose of this guide is to provide the customer information and procedures needed to replace system components. Audience The audience for this guide includes, but is not limited to, the following: Operators and system administrators with a customer maintenance contract supporting customer replaceable components System support representatives Prerequisites You should have access to, or be familiar with, the following: Standard industry terminology Safety procedures Teradata hardware components Revision History Date Description February 2016 Added Dell R730 TMS information Added Dell R730xd TMS and TMSS information June 2014 Added Data Domain 4200 BAR servers and ES30 targets Added Dell R720xd Teradata Managed Storage Servers (TMSSs) for use as ABU targets April 2014 Updated for CMIC 11 Updated Base Cabinet Builds with 2-Node Cliques and Quantum Scalar i80 Tape Libraries topic to show 18 (rather than 24) drives per enclosure Updated cabinet build diagrams to indicate BAR servers that are monitored in CMIC and later 2750 Platform Hardware Replacement Guide for Customers 9

10 Preface Additional Information Date October 2013 Description Added Dell R720 SAS HPA worker nodes to cabinet build diagrams Initial release Additional Information Updates and supplementary information are available online The Teradata home page provides links to numerous sources of information about Teradata, including: Executive reports, case studies of customer experiences with Teradata, and thought leadership Technical information, solutions, and expert advice Press releases, mentions and media resources The Teradata At Your Service site is where you can: Submit and update an incident Access software patches Note: To submit and update incidents or download patches, you must use a Teradata At Your Service account that has proper permissions granted by your TAYS administrator. View or download a manual or documentation CD-ROM Note: Documentation for the Teradata Server Management Web Services User Guide, B , can be found at Product Safety Information This document contains several types of product safety practices information. Safety Information Type Notice Caution WARNING Description Indicates a situation which, if not avoided, could result in damage to property, such as to equipment or data, but not related to personal injury. Indicates a hazardous situation which, if not avoided, could result in minor or moderate personal injury. Indicates a hazardous situation which, if not avoided, could result in death or serious personal injury Platform Hardware Replacement Guide for Customers

11 Preface Product Safety Information Examples Notice: Wear an anti-static wrist strap attached to an unpainted metal surface on the rack or chassis when handling parts. Caution: A drive enclosure weighs approximately 28.6 kg (63 lb). Do not attempt to remove or install the chassis until all the drives and modules have been removed. WARNING: Risk of electrical shock! Always remove power to the power supply/fan module before servicing it Platform Hardware Replacement Guide for Customers 11

12 Preface Product Safety Information Platform Hardware Replacement Guide for Customers

13 CHAPTER 1 Product Information Introduction The cabinets contain several hardware components that can be replaced by Teradata customers without the help of Teradata service personnel. Replaceable components include: Disk array storage drives Disk array power supplies Processing node power supplies Cabinet Builds for 2750 Cabinet Build Conventions The placement of the hardware components in a cabinet follows these general cabinet build conventions: Each chassis has a standard position in the cabinet, and is numbered from the bottom up. Chassis that are managed over the server management network have assigned chassis ID numbers. The chassis ID number identifies the chassis by position/type in the management interface. Unmanaged chassis are numbered by position for cabling purposes only. The numbers do not appear in the management interface as identification of the chassis. All chassis except the top Ethernet switches are loaded from the front of the cabinet, and accessible from both front and rear of the cabinet. The top Ethernet switches are loaded and accessible only from the rear of the cabinet. Additional build conventions for 2750 processing/storage cabinets: In a base cabinet with a 4-node clique, all four nodes in the clique are not adjacent to each other - the top node of the clique (chassis 15) is separated from the bottom three nodes (chassis 8, 9, 10) by the BYNET switches, VMS, and KVM chassis. Channel servers, Extended Channel Solution (ECS) servers, Network Connectivity Servers (NCSs), SAS HPA worker nodes, Teradata Managed Servers (TMSs), and Teradata Managed Storage Servers (TMSSs) must be placed in base cabinets or Platform Framework Cabinets. The base cabinet supports up to eight of these chassis. The Quantum i80 tape libraries used for backup and restore (BAR) must be placed only in base cabinets. The base cabinet supports one tape library with an optional pair of key management servers, or up to two tape libraries without key management Platform Hardware Replacement Guide for Customers 13

14 Chapter 1 Product Information Cabinet Builds for 2750 Notice: Only one TMS BAR is permitted for these Scalar i80 BAR tape library configuration options. The Data Domain 4200 and ES30 expansion shelves used for backup and restore (BAR) must be placed only in base cabinets. The base cabinet supports one DD4200 with up to three ES30 expansion shelves. Notice: Only one TMS BAR is permitted for the Data Domain 4200 and ES30 options. Notice: This document gives basic chassis location guidelines. For detailed system design considerations, including guidelines for future system capacity upgrades and multiple Data Domain systems, see the Ordering & Configuration Information document for Model DD4200. Test/development systems must be placed only in base cabinets. Each Teradata production system, consisting of one or more production cabinets, supports up to two test/development systems Platform Hardware Replacement Guide for Customers

15 Chapter 1 Product Information Cabinet Builds for 2750 Base Cabinet Builds for 2-Node Clique and 4-Node Clique Figure 1: 30A/32A Phase-Phase Or Single-Phase Power with Dell R710, Dell R720, Dell R720xd TMSs 2750 Platform Hardware Replacement Guide for Customers 15

16 Chapter 1 Product Information Cabinet Builds for 2750 Figure 2: 30A/32A Phase-Phase Or Single-Phase Power with One Or More Dell R730 Or Dell R730xd TMSs Platform Hardware Replacement Guide for Customers

17 Chapter 1 Product Information Cabinet Builds for 2750 Figure 3: 30A and 60A 3-Phase Delta or 30A/32A 3-Phase Wye Power with Dell R710, R720, R720xd, R730, and R730xd TMSs 2750 Platform Hardware Replacement Guide for Customers 17

18 Chapter 1 Product Information Cabinet Builds for 2750 Base Cabinet Build for 4-Node Plus 2-Node Clique Figure 4: 30A/32A Phase-Phase Or Single-Phase with Dell R710, R720, and R720xd TMSs Platform Hardware Replacement Guide for Customers

19 Chapter 1 Product Information Cabinet Builds for 2750 Figure 5: 30A/32A Phase-Phase Or Single-Phase with Dell R710, R720, R720xd, R730, and R730xd TMSs 2750 Platform Hardware Replacement Guide for Customers 19

20 Chapter 1 Product Information Cabinet Builds for 2750 Figure 6: 30A and 60A 3-Phase Delta and 30A/32A 3-Phase Wye with Dell R710, Dell R720, Dell R720xd, Dell R730, and Dell R730xd TMSs Platform Hardware Replacement Guide for Customers

21 Chapter 1 Product Information Cabinet Builds for 2750 Expansion Cabinet Builds Figure 7: 30A/32A Phase-Phase or Single-Phase Power with Dell R710, Dell R720, and Dell R720xd TMSs 2750 Platform Hardware Replacement Guide for Customers 21

22 Chapter 1 Product Information Cabinet Builds for 2750 Figure 8: 30A/32A Phase-Phase Or Single-Phase Power with One Or More Dell R730 Or Dell R730xd TMSs Platform Hardware Replacement Guide for Customers

23 Chapter 1 Product Information Cabinet Builds for 2750 Figure 9: 30A and 60A 3-Phase Delta and 30A 3-Phase Wye Power with Dell R710, Dell R720, Dell R720xd, Dell R730, and Dell R730xd TMSs 2750 Platform Hardware Replacement Guide for Customers 23

24 Chapter 1 Product Information Cabinet Builds for 2750 Base Cabinet Builds with 2-Node Cliques and Test/Development Systems Figure 10: 30A/32A Phase-Phase Or Single-Phase Power with Dell R710, Dell R720, and Dell R720xd TMSs Platform Hardware Replacement Guide for Customers

25 Chapter 1 Product Information Cabinet Builds for 2750 Figure 11: 30A/32A Phase-Phase Or Single-Phase Power with One Or More Dell R730 Or Dell R730xd TMSs 2750 Platform Hardware Replacement Guide for Customers 25

26 Chapter 1 Product Information Cabinet Builds for 2750 Figure 12: 30A and 60A 3-Phase Delta and 30A/32A 3-Phase Wye Power with Dell R710, Dell R720, and Dell R720xd TMSs Platform Hardware Replacement Guide for Customers

27 Chapter 1 Product Information Cabinet Builds for 2750 Base Cabinet Builds with 4-Node Cliques and Test/Development Systems Figure 13: 30A/32A Phase-Phase or Single-Phase Power with Dell R710, Dell R720, and Dell R720xd TMSs 2750 Platform Hardware Replacement Guide for Customers 27

28 Chapter 1 Product Information Cabinet Builds for 2750 Figure 14: 30A/32A Phase-Phase or Single-Phase Power with One or More Dell R730 or Dell R730xd TMSs Platform Hardware Replacement Guide for Customers

29 Chapter 1 Product Information Cabinet Builds for 2750 Figure 15: 30A and 60A 3-Phase Delta and 30A 3-Phase Wye Power with Dell R710, R720, R720xd, R730, and R730xd TMSs 2750 Platform Hardware Replacement Guide for Customers 29

30 Chapter 1 Product Information Cabinet Builds for 2750 Base Cabinet Builds for 2-Node Cliques and 4-Node Cliques with Data Domain 4200 and ES30 Expansion Shelves Platform Hardware Replacement Guide for Customers

31 Chapter 1 Product Information Cabinet Builds for 2750 Base Cabinet Builds with 2-Node Cliques and Quantum Scalar i80 Tape Libraries 2750 Platform Hardware Replacement Guide for Customers 31

32 Chapter 1 Product Information Cabinet Builds for 2750 Base Cabinet Builds with 4-Node Cliques and Quantum Scalar i80 Tape Libraries Platform Hardware Replacement Guide for Customers

33 Chapter 1 Product Information Cabinet Builds for 2750 High-Density CPU Cabinet Builds 2750 Platform Hardware Replacement Guide for Customers 33

34 Chapter 1 Product Information Servicing Cautions and Warnings Servicing Cautions and Warnings The following cautions and warnings apply when servicing components in the rack-mount system. Notice: Only the hardware components described in this document should be serviced by non- Teradata personnel; all other hardware components in the Teradata system must be serviced by a Teradata Customer Support Representative (CSR). Notice: Problems resulting from failure to strictly follow Teradata-provided instructions and documentation, use of non-teradata-provided parts, accessing or initiating replacement procedures not covered in this document will void your warranty or service contract. Notice: Data loss may occur from failure to strictly follow Teradata-provided instructions and documentation, use of non-teradata-provided parts, or accessing or initiating other replacement procedures. WARNING: This equipment has high leakage current. Reliable earth grounding of this equipment must be maintained. Grounding is provided by the power plug. The ground wire in each power cord is connected to a ground terminal in the power plug. The customer must ensure that the receptacle is properly grounded. WARNING: Failure to observe these precautions can kill or injure personnel or damage the system. General Cabinet Servicing Notice: Closely monitor the system through SMClient for temperature warnings during a service session with the front cabinet door open. In the event of a warning, close the front door immediately. Failure to do so will result in nodes shutdown, data corruption, hardware damage, or other problems. Notice: Store all components in static-protective packaging. Notice: After removing a board or adapter from its protective wrapper or from a chassis, place it component-side up on a grounded, static-free surface, or on a conductive foam pad. Notice: Wear an anti-static wrist strap attached to an unpainted metal surface on the rack or chassis when handling parts. Notice: The AC boxes in a cabinet are not intended to provide power to equipment that is not mounted in the cabinet. Plugging equipment not authorized for the cabinet into the AC box may result in an overvoltage condition or damage the external equipment. The cabinet contains more than one AC power cord. To remove all power from the cabinet, all AC power cords must be disconnected from the site power source. Storage Drives Notice: Teradata is not liable for customer data left on returned storage drives. Notice: If you accidentally remove an active drive, wait at least 30 seconds, then reinstall the drive. Contact your service representative for further instructions Platform Hardware Replacement Guide for Customers

35 Notice: The drive tray is designed to run with all hardware components in place. Do not remove a hardware component until you have the replacement component available. Notice: To avoid loss of data access, never remove a drive that has not failed. Only remove a drive that has both the Service Action Required and Service Action Allowed lights on. Notice: To avoid damage to drives, never bump a drive against another surface that might damage the drive mechanism or connectors. Notice: To prevent damage when removing or installing a drive, always place your hand under the drive to support its weight as you remove or install the drive. Notice: Always handle boards and adapters carefully and only by their edges. Chapter 1 Product Information Servicing Cautions and Warnings Disk Array and Node Power Supplies Caution: Do not open the power supply modules. There is a risk of electrical shock and burns from high voltage and rapid overheating Platform Hardware Replacement Guide for Customers 35

36 Chapter 1 Product Information Servicing Cautions and Warnings Platform Hardware Replacement Guide for Customers

37 CHAPTER 2 Before Replacing a Component Hardware Failure Notifications When your system was delivered, your Teradata Customer Service Representative (CSR) configured Server Management Web Services (SMWeb) to provide alerts through Server Management Client when there are storage drive or power supply failures. When a disk array, disk array power supply, or node power supply fails, Server Management Client logs the hardware failure in its Summary Alerts tab. The Summary Alerts tab must be monitored for these failures. Note: For more information about SMWeb and Server Management Client, see the Teradata Server Management Web Services User Guide, B Initiating an Incident If your service agreement does not include Automatic Incident Creation, you must initiate an incident through the Teradata At Your Service web site before you begin the physical process of replacing failed hardware. 1 Access the Teradata At Your Service web site: 2 Log into your Teradata At Your Service account. 3 On the Teradata At Your Service home page, click Incident. 4 Click Create. The Incident Create page appears Platform Hardware Replacement Guide for Customers 37

38 Chapter 2 Before Replacing a Component Initiating an Incident 5 Select your site from the Sites drop-down menu. 6 Select the incident Priority. 7 Select the Problem Type. 8 In the Synopsis field, enter a brief problem description using a maximum of 100 characters. You will use this information later to identify the incident in a list. 9 In the Description field, enter a detailed problem description. Include the date and description of any changes that you may have recently made to the hardware. 10 Click the Hide Additional Options on the bottom left of the screen to verify that the Contact information is correct. Note: All follow-up s regarding this incident are sent to the address entered in Notifications. 11 If the information is incorrect, enter the correct information Platform Hardware Replacement Guide for Customers

39 Chapter 2 Before Replacing a Component Obtaining a Replacement Part 12 [Optional] In Attachments, click Browse and navigate to the location of the attachment on your workstation or file server and upload the attachment. 13 [Optional] To upload additional attachments, click Browse and navigation to the files. 14 Click Create to create the incident. 15 When the Submit this Incident confirmation box appears, click OK. The Teradata At Your Service home page appears. The newly created incident appears at the top of the Incidents list. Obtaining a Replacement Part If your company's contract with Teradata includes on-site storage of spares, then disk drives are stored on site; however, power supply replacements must be ordered through Teradata At Your Service. 1 If the replacement part is stored on site, obtain it from your hardware spares. 2 If the replacement part is not stored on site: a Initiate an incident at Teradata At Your Service. Teradata will order a replacement hardware component and send it to your site in accordance with your service contract. Additionally, Teradata will send the shipping information and return label to the address that was provided in Notifications. Note: Save Teradata s for future reference. b When you receive the replacement part, note the identification tag of the new component and compare it to the identification tag of the failed component. Notice: If the types do not match, do not continue with the replacement procedure. Notice: If any problems are encountered, notify Teradata Customer Support. Use a contact method that is in accordance with your service contract. If your system is not set up with Automatic Incident Creation (AIC), initiate or update an incident through Teradata At Your Service. If your system is set up with AIC, close the maintenance window and add a comment Platform Hardware Replacement Guide for Customers 39

40 Chapter 2 Before Replacing a Component Obtaining a Replacement Part Platform Hardware Replacement Guide for Customers

41 CHAPTER 3 Disk Array Storage Drive Replacement Procedures Replacing a Storage Drive Replacing a storage drive may require a restart of the Teradata Database. If there is a firmware mismatch between the new storage drive and the currently installed drives, Teradata highly recommends that the firmware be updated to the same level as the currently installed drives. Updating the firmware requires a restart of the database. Before starting this procedure, the customer must communicate to the CSR that replacing a storage drive may require a database restart and, if necessary, coordinate with the CSR to find a convenient time for performing the firmware update. Observe all servicing cautions and warnings. Preparing for the Procedure Notice: Data loss and/or warranty violation may occur if this procedure is not strictly followed. Accessing or initiating other replacement procedures may cause data loss and loss of warranty coverage. Notice: Wear an anti-static wrist strap attached to an unpainted metal surface on the rack or chassis when handling parts. Notice: Only trained customer personnel should perform this procedure. 1 If necessary, initiate an incident as described in Initiating an Incident. 2 Obtain a replacement part as described in Obtaining a Replacement Part. 3 Contact the system administrator if you do not know the host name or IP address of the SOV-enabled CMIC. Note: If you access the home page of a CMIC that is not SOV-enabled, most web applications and pages are unavailable. If this occurs, you must navigate to the SMWeb home page of an SOV-enabled CMIC. For more information, see SMWeb online help or the Teradata Server Management Web Services User Guide (B ) available at 4 Remove the new part from its packaging and place it on a static-free surface. 5 Record the serial number and/or part number of the new part in the site equipment log Platform Hardware Replacement Guide for Customers 41

42 Chapter 3 Disk Array Storage Drive Replacement Procedures Replacing a Storage Drive 6 Using a browser, connect to the Server Management Web Services home page by typing the following in the Address field of the browser: or IP address of SOV-enabled CMIC>:9980/CWA/ home.asp 7 On the Server Management Web Services home page, click Server Management Client. 8 If prompted, log on to Server Management Client as a Service User. The Server Management Client software opens. 9 If you have a multi-system configuration, in the Server Management Client Tree View, in the System pull-down menu, select All. 10 In the Summary Alerts tab, identify the disk array containing the failed storage drive: a b In the Server Management Client window, click the Summary Alerts tab. In the Summary Alerts tab, select the summary alert folder containing the failed drive. In the Synopsis field, the following alert indicates a failed drive: Proactive Array Drive Replacement required, in DRIVE.x.x.x.x.x Array Drive Failure with GHS coverage, in DRIVE.x.x.x.x.x.x Array Drive Failure without GHS coverage, in DRIVE.x.x.x.x.x Array Drive Failure, in DRIVE.x.x.x.x.x.x c Record the ID of the failed drive. 11 Above the System pull-down menu, click Hide normal chassis status. The failed disk array appears in the Server Management Client Tree View. 12 Verify that the disk array in the Tree View matches the disk array in the summary alert: a b In the tree view, expand the disk array with the failed storage drive. Expand the tray with the failed storage drive. indicates a failed storage drive Platform Hardware Replacement Guide for Customers

43 Chapter 3 Disk Array Storage Drive Replacement Procedures Replacing a Storage Drive Figure 16: Expanded Tree View of Failed Disk Array Storage Drive c d Click the failed storage drive to highlight it. In the Server Management Client window, select View > Properties. 13 In the Properties window, find and record the system ID, collective ID, cabinet ID, and chassis ID of the disk array. Note: The system ID, collective ID, cabinet ID, and chassis ID also appear along the top of the Properties window. 14 Compare this ID to the summary alert to ensure you are working with the correct disk array. 15 In the Properties window, click Close. 16 Open a maintenance window. This prevents alerts from being forwarded to Teradata Customer Support at sites that are TVI-connected Platform Hardware Replacement Guide for Customers 43

44 Chapter 3 Disk Array Storage Drive Replacement Procedures Replacing a Storage Drive a b In the Server Management Client window, click the disk array containing the failed drive. In the Server Management Client window, select Functions > Maintenance Window. A Maintenance Window dialog box appears. Figure 17: Maintenance Window Dialog Box c d e f In the Name field, enter a name for the maintenance window. Set the time for the maintenance window, by accepting the default of 4 hours in the Length of Maintenance field, or by setting the Start Time and End Time. Click Activate. In the Information dialog box that appears, click OK to acknowledge the maintenance window has been saved. If more time is needed to complete the procedure, extend the duration of the open maintenance window by changing the number of hours in the Maintenance Duration field and click Activate. 17 Click the disk array containing the failed storage drive Platform Hardware Replacement Guide for Customers

45 Chapter 3 Disk Array Storage Drive Replacement Procedures Replacing a Storage Drive 18 Select Functions > Replace FRU. 19 When the Replace FRU dialog box appears, select Chassis Component, then click OK. The Tray window appears. 20 If necessary, click the tab with a indicating the location of the failed disk array storage drive Platform Hardware Replacement Guide for Customers 45

46 Chapter 3 Disk Array Storage Drive Replacement Procedures Replacing a Storage Drive Figure 18: Tray Rear View with a Red Icon Indicating a Failed Storage Drive 21 Select the numbered red icon identifying the failed storage drive. The FRU Replace window appears Platform Hardware Replacement Guide for Customers

47 Chapter 3 Disk Array Storage Drive Replacement Procedures Replacing a Storage Drive 22 Verify that the disk array storage drive is ready for servicing. Figure 19: Disk Array Storage Drive Replace Procedure a b At the rear of the cabinet, open the cabinet door. Verify the blue Service Action Allowed LED on the target drive is illuminated. If the blue Service Action Allowed LED on the target drive is illuminated, return to the FRU Replace window and click Ok. If the blue Service Action Allowed LED on the target drive is not illuminated, return to the FRU Replace window and click Cancel. Notice: If any problems are encountered, notify Teradata Customer Support. Use a contact method that is in accordance with your service contract. If your system is not set up with Automatic Incident Creation (AIC), initiate or update an incident through Teradata At Your Service. If your system is set up with AIC, close the maintenance window and add a comment. 23 Click Ok to advance to the replacement step. The software checks the storage drive status and verifies that all conditions for replacing the drive have been met. Notice: If any problems are encountered, notify Teradata Customer Support. Use a contact method that is in accordance with your service contract. If your system is not set up with Automatic Incident Creation (AIC), initiate or update an incident through Teradata At Your Service. If your system is set up with AIC, close the maintenance window and add a comment Platform Hardware Replacement Guide for Customers 47

48 Chapter 3 Disk Array Storage Drive Replacement Procedures Replacing a Storage Drive Removing a Storage Drive Figure 20: Removing a Storage Drive 1 At the front of the cabinet, locate the drive enclosure with the amber Service Action Required LED. 2 Locate the storage drive with amber Service Action Required and blue Service Action Allowed LEDs. The Service Action Allowed LED indicates that the module can be safely serviced. 3 Press the latch release button, open the latch, and slide the drive out of the enclosure. Notice: After removing the failed storage drive, wait a minimum of 30 seconds before installing the new drive. 4 Return to Server Management Client and, in the FRU Replace window, click Ok. Installing a Storage Drive Notice: When installing a replacement drive, ensure that the replacement drive is foreign to the array. Do not use a global hot spare (GHS) drive from the same array. Notice: If the replacement drive is FDE-enabled (contains a lock key), it must be reprovisioned (secure erased) before it can be integrated into a volume Platform Hardware Replacement Guide for Customers

49 Chapter 3 Disk Array Storage Drive Replacement Procedures Replacing a Storage Drive Figure 21: Installing a Storage Drive 1 Open the drive latch and insert the new drive into the empty drive bay. 2 Push the drive in until it is firmly seated. 3 Close the drive latch and press firmly until a click is heard. As the HDD spins up, the drive's Service Action Required LED might blink intermittently. A blinking Active LED indicates that data is being restored to the new drive. 4 Refer to the table below for instructions on how to proceed. If the replacement storage drive is... Brand new, non-fde enabled (has never been installed in any other array) Used, FDE enabled (has been installed in another array, has a lock key) Used, non-fde enabled (has been installed in another array, no lock key) Proceed to... Completing the Procedure Reprovisioning Storage Drives, then Completing the Procedure Completing the Procedure Reprovisioning Storage Drives Notice: Once a drive is reprovisioned, the data cannot be recovered. Notice: This procedure is performed only when an FDE-enabled drive is installed as a replacement for a failed drive. Only HDDs can be FDE-enabled. 1 To access SYMplicity on an SWS, perform one of the following, depending on your system configuration: 2750 Platform Hardware Replacement Guide for Customers 49

50 Chapter 3 Disk Array Storage Drive Replacement Procedures Replacing a Storage Drive SWS Type Virtual SWS: Description a. Log on to the VMS as an SWS user: User name: sws Password: smsws Note: The user name sws is a special unprivileged VMS user account used only to access the SWS VM desktop using the physical VMS KVM. Do not log on to the VMS as a root user and use the VMS desktop as a general purpose access point to the system. Only use the VMS desktop in emergency or debugging situations, or as described in this guide. b. From the displayed dialog box, log on to the SWS. Note: Contact the system administrator or Teradata Customer Support if you do not know the user name and password for the SWS. The SWS desktop opens automatically. Physical SWS: a. Log on to the SWS. Note: Contact the system administrator or Teradata Customer Support if you do not know the user name and password for the SWS. The SWS desktop opens automatically. 2 From the SWS desktop, click Tools > SYMclient. SYMplicity Storage Manager software opens. 3 Highlight the array containing the drive to be replaced, then select Tools > Manage Storage Array. 4 Click the Physical tab. 5 Right-click the icon for the drive that needs to be replaced, then select Secure Erase. A confirmation window appears. 6 Type Yes, then select OK. Completing the Procedure 1 Return to Server Management Client and, in the FRU Replace window, click OK. The storage array automatically restores data to the new storage drive. You can monitor drive reconstruction from Server Management Client. Notice: If any problems are encountered, notify Teradata Customer Support. Use a contact method that is in accordance with your service contract. If your system is not set up with Automatic Incident Creation (AIC), initiate or update an incident through Teradata At Your Service. If your system is set up with AIC, close the maintenance window and add a comment. 2 Clear the summary alert: Platform Hardware Replacement Guide for Customers

51 Chapter 3 Disk Array Storage Drive Replacement Procedures Replacing a Storage Drive a b Click the Summary Alerts tab, then select the alert summary folder containing the corresponding failed storage drive. In the Summary Alerts tab, select Functions > Clear Summary Alert. c At the confirmation prompt, click OK. The status of the alert group changes from Active to Cleared. Clearing an alert group removes it from the list of problem scenarios being monitored. 3 Close the maintenance window: a b c In the Server Management Client window, click the Overview tab. In the Active Maintenance Windows pane, find the active maintenance window for the replaced disk array storage drive, and click associated with it. In the confirmation dialog box, click Delete Platform Hardware Replacement Guide for Customers 51

52 Chapter 3 Disk Array Storage Drive Replacement Procedures Replacing a Storage Drive Platform Hardware Replacement Guide for Customers

53 CHAPTER 4 Disk Array Power Supply/Cooling Module Replacement Procedures Replacing a Power Supply/Cooling Module Notice: Although this is a hot swap component, Teradata requires that you use the FRU replacement procedure in Server Management Client. Observe all servicing cautions and warnings. Replacing a power supply/cooling module may require a restart of the Teradata Database. Before starting this procedure, the CSR must communicate to the customer that replacing a power supply/cooling module may require a database restart and, if necessary, coordinate with the customer to find a convenient time for performing the procedure. Note: These illustrations show the replacement of a power supply in a drive enclosure that contains controller modules. The replacement steps for a power supply in an enclosure with ESMs are identical. Notice: To prevent the storage drives from overheating, replace a failed power supply/cooling module within three minutes of removal. If replacing the module will take longer than three minutes, the Teradata Database must be stopped and the drive enclosure powered down. Preparing for the Procedure Notice: Data loss and/or warranty violation may occur if this procedure is not strictly followed. Accessing or initiating other replacement procedures may cause data loss and loss of warranty coverage. Notice: Wear an anti-static wrist strap attached to an unpainted metal surface on the rack or chassis when handling parts. Notice: Only trained customer personnel should perform this procedure. 1 If necessary, initiate an incident as described in Initiating an Incident. 2 Obtain a replacement part as described in Obtaining a Replacement Part. 3 Contact the system administrator if you do not know the host name or IP address of the SOV-enabled CMIC Platform Hardware Replacement Guide for Customers 53

54 Chapter 4 Disk Array Power Supply/Cooling Module Replacement Procedures Replacing a Power Supply/Cooling Module Note: If you access the home page of a CMIC that is not SOV-enabled, most web applications and pages are unavailable. If this occurs, you must navigate to the SMWeb home page of an SOV-enabled CMIC. For more information, see SMWeb online help or the Teradata Server Management Web Services User Guide (B ) available at Remove the new part from its packaging and place it on a static-free surface. 5 Record the serial number and/or part number of the new part in the site equipment log. 6 Using a browser, connect to the Server Management Web Services home page by typing the following in the Address field of the browser: or IP address of SOV-enabled CMIC>:9980/CWA/ home.asp 7 On the Server Management Web Services home page, click Server Management Client. 8 If prompted, log on to Server Management Client as a Service User. The Server Management Client software opens. 9 If you have a multi-system configuration, in the Server Management Client Tree View, in the System pull-down menu, select All. 10 In the Summary Alerts tab, identify the disk array containing the failed power supply: a b In the Server Management Client window, click the Summary Alerts tab. In the Summary Alerts tab, select the summary alert folder containing the failed power supply. The Synopsis field indicates which power supply has failed. c Record the ID of the failed power supply. 11 Above the System pull-down menu, click Hide normal chassis status. The failed disk array appears in the Server Management Client tree view. 12 Verify that the disk array power supply in the tree view matches the power supply in the summary alert: a b In the tree view, expand the disk array with the failed power supply. Expand the tray with the failed power supply. indicates a failed power supply Platform Hardware Replacement Guide for Customers

55 Chapter 4 Disk Array Power Supply/Cooling Module Replacement Procedures Replacing a Power Supply/Cooling Module Figure 22: Expanded Tree View of Failed Disk Array Power Supply c Click the failed disk array power supply to highlight it. d In the Server Management Client window, select View > Properties. 13 In the Properties window, find and record the system ID, collective ID, cabinet ID, and chassis ID of the node. Note: The system ID, collective ID, cabinet ID, and chassis ID also appear along the top of the Properties window. 14 Compare this ID to the summary alert to ensure you are working with the correct disk array. 15 In the Properties window, click Close Platform Hardware Replacement Guide for Customers 55

56 Chapter 4 Disk Array Power Supply/Cooling Module Replacement Procedures Replacing a Power Supply/Cooling Module 16 Open a maintenance window. This prevents alerts from being forwarded to Teradata Customer Support at sites that are TVI-connected. a b In the Server Management Client window, click the disk array containing the failed power supply. In the Server Management Client window, select Functions > Maintenance Window. A Maintenance Window dialog box appears. Figure 23: Maintenance Window Dialog Box c d e f In the Name field, enter a name for the maintenance window. Set the time for the maintenance window, by accepting the default of 4 hours in the Length of Maintenance field, or by setting the Start Time and End Time. Click Activate. In the Information dialog box that appears, click OK to acknowledge the maintenance window has been saved Platform Hardware Replacement Guide for Customers

57 Chapter 4 Disk Array Power Supply/Cooling Module Replacement Procedures Replacing a Power Supply/Cooling Module If more time is needed to complete the procedure, extend the duration of the open maintenance window by changing the number of hours in the Maintenance Duration field and click Activate. 17 Click the disk array containing the failed power supply. 18 Select Functions > Replace FRU. 19 When the Replace FRU dialog box appears, select Chassis Component, then click OK. The Tray window appears. 20 If necessary, click the tab with a indicating the location of the failed power supply Platform Hardware Replacement Guide for Customers 57

58 Chapter 4 Disk Array Power Supply/Cooling Module Replacement Procedures Replacing a Power Supply/Cooling Module Figure 24: Tray Rear View with a Red Icon Indicating a Failed Power Supply 21 Select the numbered red icon identifying the failed power supply. 22 Verify that the disk array power supply is ready for servicing. a b At the rear of the cabinet, open the cabinet door. Verify the blue Service Action Allowed LED on the power supply/cooling module is illuminated. If the blue Service Action Allowed LED on the controller is illuminated, return to the FRU Replace window and click Ok. If the blue Service Action Allowed LED on the controller is not illuminated, return to the FRU Replace window and click Cancel Platform Hardware Replacement Guide for Customers

59 Chapter 4 Disk Array Power Supply/Cooling Module Replacement Procedures Replacing a Power Supply/Cooling Module Notice: If any problems are encountered, notify Teradata Customer Support. Use a contact method that is in accordance with your service contract. If your system is not set up with Automatic Incident Creation (AIC), initiate or update an incident through Teradata At Your Service. If your system is set up with AIC, close the maintenance window and add a comment. 23 Click Ok to advance to the replacement step. The software checks the status and verifies that all conditions for replacing the power supply have been met. Notice: If any problems are encountered, notify Teradata Customer Support. Use a contact method that is in accordance with your service contract. If your system is not set up with Automatic Incident Creation (AIC), initiate or update an incident through Teradata At Your Service. If your system is set up with AIC, close the maintenance window and add a comment. Removing a Power Supply/Cooling Module Figure 25: Removing a Power Supply/Cooling Module 1 Use the switch to power off the module, then unplug its power cord. 2 If replacing the power supply/cooling module will take longer than three minutes, power off the other power supply/cooling module of the drive enclosure to remove power from the enclosure Platform Hardware Replacement Guide for Customers 59

60 Chapter 4 Disk Array Power Supply/Cooling Module Replacement Procedures Replacing a Power Supply/Cooling Module 3 Pull the latches out and slide the power supply/cooling module out of the drive enclosure. Installing a Power Supply/Cooling Module Figure 26: Installing a Power Supply/Cooling Module 1 Insert the new power supply/cooling module in the open bay and push the latches in until they snap into place. 2 Plug in the power cord, then use the switch to power on the module. 3 If the other power supply/cooling module of the enclosure was powered off, power it on. Completing the Procedure 1 Return to Server Management Client and, in the FRU Replace window, click OK. The software checks the power supply/cooling module status. Notice: If any problems are encountered, notify Teradata Customer Support. Use a contact method that is in accordance with your service contract. If your system is not set up with Automatic Incident Creation (AIC), initiate or update an incident through Teradata At Your Service. If your system is set up with AIC, close the maintenance window and add a comment. 2 When the Replace FRU confirmation dialog box appears, click OK to close the FRU replacement session in Server Management Client Platform Hardware Replacement Guide for Customers

61 Chapter 4 Disk Array Power Supply/Cooling Module Replacement Procedures Replacing a Power Supply/Cooling Module 3 If the Locator LED Enabled dialog box is displayed, click Disable, then click Ok in the Disable Locator LED Success dialog box. 4 Close the maintenance window: a b In the Server Management Client window, click the Overview tab. In the Maintenance Windows pane, click the Active tab. c Find the relevant maintenance window, then click the icon associated with it. d In the confirmation dialog box, click Delete. 5 Add a comment to the summary alert: a b c d e In the Server Management Client window, select the Summary Alerts tab. A list of summary alerts appears. Locate the appropriate summary alert. On the right side, click the three-bar icon. Select Add Comment. The Comments window appears. You must add entries in both the Author and the Comment boxes. f Click Submit. The comment is attached to the summary alert. 6 Clear the summary alert: a b c Click the Summary Alerts tab. On the right side of the summary alert, click the three-bar icon. Click Clear Summary Alert Platform Hardware Replacement Guide for Customers 61

62 Chapter 4 Disk Array Power Supply/Cooling Module Replacement Procedures Replacing a Power Supply/Cooling Module Platform Hardware Replacement Guide for Customers

63 CHAPTER 5 Node Power Supply Replacement Procedures Replacing a Power Supply Observe all servicing cautions and warnings. WARNING: Do not open the power supply modules. There is a risk of electric shock and burns from high voltage and rapid overheating. Notice: Data loss and/or warranty violation may occur if this procedure is not strictly followed. Accessing or initiating other replacement procedures may cause data loss and loss of warranty coverage. Notice: Ensure that you strictly adhere to the procedure, notes, and warnings provided in this section. Servicing the wrong power supply may cause a Teradata Database restart. Notice: Only trained customer personnel should perform this procedure. Preparing for the Procedure Notice: Data loss and/or warranty violation may occur if this procedure is not strictly followed. Accessing or initiating other replacement procedures may cause data loss and loss of warranty coverage. Notice: Wear an anti-static wrist strap attached to an unpainted metal surface on the rack or chassis when handling parts. Notice: Only trained customer personnel should perform this procedure. 1 If necessary, initiate an incident as described in Initiating an Incident. 2 Obtain a replacement part as described in Obtaining a Replacement Part. 3 Contact the system administrator if you do not know the host name or IP address of the SOV-enabled CMIC. Note: If you access the home page of a CMIC that is not SOV-enabled, most web applications and pages are unavailable. If this occurs, you must navigate to the SMWeb home page of an SOV-enabled CMIC. For more information, see SMWeb online help or the Teradata Server Management Web Services User Guide (B ) available at 4 Remove the new part from its packaging and place it on a static-free surface Platform Hardware Replacement Guide for Customers 63

64 Chapter 5 Node Power Supply Replacement Procedures Replacing a Power Supply 5 Record the serial number and/or part number of the new part in the site equipment log. 6 Using a browser, connect to the Server Management Web Services home page by typing the following in the Address field of the browser: or IP address of SOV-enabled CMIC>:9980/CWA/ home.asp 7 On the Server Management Web Services home page, click Server Management Client. 8 If prompted, log on to Server Management Client as a Service User. The Server Management Client software opens. 9 If you have a multi-system configuration, in the Server Management Client Tree View, in the System pull-down menu, select All. 10 In the Summary Alerts tab, identify the node containing the failed power supply: a In the Server Management Client window, click the Summary Alerts tab. b In the Summary Alerts tab, open the alert summary folder containing the failed node power supply. In the Synopsis field, the following alert indicates a failed node power supply: A Node Power Supply Failure has been detected in SMP.x.x.x.x.x.x SMP.x.x.x.x.x.x identifies the failed node power supply. The first x is the system ID, the second x is the collective ID, the third x is the cabinet ID, the fourth x is the chassis ID. Note: Chassis ID numbers are shown in the cabinet build illustrations. 11 Above the System pull-down menu, click Hide normal chassis status. The failed node appears in the Server Management Client tree view. 12 Verify that the node in the Tree View matches the node in the summary alert: a In the Tree View, expand the node with the failed power supply. indicates a failed power supply Platform Hardware Replacement Guide for Customers

65 Chapter 5 Node Power Supply Replacement Procedures Replacing a Power Supply Figure 27: Expanded Tree View of Failed Node Power Supply b c Click the failed power supply to highlight it. In the Server Management Client window, select View > Properties. 13 In the Properties window, find and record the system ID, collective ID, cabinet ID, and chassis ID of the node. Note: The system ID, collective ID, cabinet ID, and chassis ID also appear along the top of the Properties window. 14 Compare this ID to the summary alert to ensure you are working with the correct node. 15 Click Close. 16 Open a maintenance window. This prevents alerts from being forwarded to Teradata Customer Support at sites that are TVI-connected Platform Hardware Replacement Guide for Customers 65

66 Chapter 5 Node Power Supply Replacement Procedures Replacing a Power Supply a b In the Server Management Client window, click the node containing the failed power supply. In the Server Management Client window, select Functions > Maintenance Window. A Maintenance Window dialog box appears. Figure 28: Maintenance Window Dialog Box c d e f In the Name field, enter a name for the maintenance window. Set the time for the maintenance window, by accepting the default of 4 hours in the Length of Maintenance field, or by setting the Start Time and End Time. Click Activate. In the Information dialog box that appears, click OK to acknowledge the maintenance window has been saved. If more time is needed to complete the procedure, extend the duration of the open maintenance window by changing the number of hours in the Maintenance Duration field and click Activate. 17 Select the node containing the failed power supply Platform Hardware Replacement Guide for Customers

67 Chapter 5 Node Power Supply Replacement Procedures Replacing a Power Supply 18 Select Functions > Replace FRU. 19 When the Replace FRU dialog box appears, select Chassis Component, then click OK. The Node window appears. 20 If necessary, click the tab with a indicating the location of the failed node power supply. Figure 29: Node Rear View with a Red Icon Indicating a Failed Power Supply 21 Select the numbered red icon identifying the failed power supply. 22 Verify that the node power supply is ready for servicing Platform Hardware Replacement Guide for Customers 67

68 Chapter 5 Node Power Supply Replacement Procedures Replacing a Power Supply Figure 30: Node Power Supply Replace Procedure 23 In the FRU Replace window, click OK. The software checks the power supply status and verifies that all conditions for replacing the power supply have been met. Notice: If any problems are encountered, notify Teradata Customer Support. Use a contact method that is in accordance with your service contract. If your system is not set up with Automatic Incident Creation (AIC), initiate or update an incident through Teradata At Your Service. If your system is set up with AIC, close the maintenance window and add a comment. 24 Click OK to enable the chassis locator LED. Removing a Power Supply Figure 31: Removing an Intel R2208 Power Supply 1 Open the rear cabinet door Platform Hardware Replacement Guide for Customers