Teradata Integrated Big Data Platform Platform. Hardware Replacement Guide for Customers. February 2018 B K

Transcription

1 Teradata Integrated Big Data Platform 1800 Platform Hardware Replacement February 2018 B K

2 Copyright and Trademarks Copyright by Teradata. All Rights Reserved. All copyrights and trademarks used in Teradata documentation are the property of their respective owners. For more information, see Trademark Information. Product Safety Safety type Description Indicates a situation which, if not avoided, could result in damage to property, such as to equipment or data, but not related to personal injury. CAUTION WARNING Indicates a hazardous situation which, if not avoided, could result in minor or moderate personal injury. Indicates a hazardous situation which, if not avoided, could result in death or serious personal injury. Warranty Disclaimer Except as may be provided in a separate written agreement with Teradata or required by applicable law, the information contained in this document is provided on an "as-is" basis, without warranty of any kind, either express or implied, including the implied warranties of merchantability, fitness for a particular purpose, or noninfringement. The information contained in this document may contain references or cross-references to features, functions, products, or services that are not announced or available in your country. Such references do not imply that Teradata Corporation intends to announce such features, functions, products, or services in your country. Please consult your local Teradata Corporation representative for those features, functions, products, or services available in your country. The information contained in this document may be changed or updated by Teradata at any time without notice. Teradata may also make changes in the products or services described in this information at any time without notice. Feedback To maintain the quality of our products and services, your comments on the accuracy, clarity, organization, and value of this document to: teradata-books@lists.teradata.com Any comments or materials (collectively referred to as "Feedback") sent to Teradata Corporation will be deemed nonconfidential. Without any payment or other obligation of any kind and without any restriction of any kind, Teradata and its affiliates are hereby free to (1) reproduce, distribute, provide access to, publish, transmit, publicly display, publicly perform, and create derivative works of, the Feedback, (2) use any ideas, concepts, know-how, and techniques contained in such Feedback for any purpose whatsoever, including developing, manufacturing, and marketing products and services incorporating the Feedback, and () authorize others to do any or all of the above.

3 Contents Chapter 1: Product Information Introduction Cabinet Builds for 1800 Servicing Cautions and Warnings 9 Chapter 2: Before Replacing a Component 12 Hardware Failure Notifications 12 Initiating an Incident 12 Obtaining a Replacement Part 12 Chapter : Disk Array Storage Drive Replacement Procedures 1 Replacing a Storage Drive 1 Chapter : Disk Array Power Supply Replacement Procedures 20 Replacing a Power Supply 20 Chapter : Node Power Supply Replacement Procedures 29 Replacing a Power Supply 29 Chapter 6: After Replacing a Component Updating an Incident Returning a Failed Component Appendix A: Component Hardware Specifications Appendix B: Additional Information

4 1 Product Information Introduction The cabinets contain several hardware components that can be replaced by Teradata customers without the help of Teradata service personnel. Replaceable components include: Disk array storage drives Disk array power supplies Processing node power supplies Cabinet Builds for 1800 Cabinet Build Conventions The placement of the hardware components in a cabinet follows these general cabinet build conventions: Each chassis has a standard position in the cabinet, and is numbered from the bottom up. Chassis that are managed over the server management network have assigned chassis ID numbers. The chassis ID number identifies the chassis by position/type in the management interface. Unmanaged chassis are numbered by position for cabling purposes only. The numbers do not appear in the management interface as identification of the chassis. All chassis except the top Ethernet switches are loaded from the front of the cabinet, and accessible from both front and rear of the cabinet. The top Ethernet switches are loaded and accessible only from the rear of the cabinet. RAID I/O modules are also called RBOD modules in the cabinet builds. EBOD modules are referred to as JBOD modules in the cabinet builds.

5 1: Product Information 1+0 Configuration Cabinet Builds Clique Base Cabinet 1+0 Clique Expansion Cabinet Secondary SM Enet Switch System VMS KVM BYNET-1 Switch cabling slot BYNET-0 Switch Channel / ECS / NCS / SAS HPA Worker / TMS Channel / ECS / NCS / SAS HPA Worker / TMS Node Primary SM Enet Switch Attic Secondary SM Enet Switch (JIOM, 6 drives) (JIOM, 6 drives) (JIOM, 6 drives) (JIOM, 6 drives) (RIOM, 6 drives) Cabinet VMS / Subnet Manager Server Channel / ECS / NCS / SAS HPA Worker / TMS Channel / ECS / NCS / SAS HPA Worker / TMS Channel / ECS / NCS / SAS HPA Worker / TMS Channel / ECS / NCS / SAS HPA Worker / TMS Node Primary SM Enet Switch Attic Rack U space numbers 1-2 are on the right. Server Management chassis ID numbers are on the left. # # managed chassis unmanaged chassis components loaded/accessible from rear of cabinet no chassis installed in this space Cabinet_081

6 1: Product Information 1+1 Configuration Cabinet Builds Clique Base Cabinet 1+1 Clique Expansion Cabinet Secondary SM Enet Switch Attic 2 Secondary SM Enet Switch 2 System VMS KVM BYNET-1 Switch cabling slot BYNET-0 Switch Channel / ECS / NCS / SAS HPA Worker / TMS HSN Node Primary SM Enet Switch (JIOM, 6 drives) (JIOM, 6 drives) (JIOM, 6 drives) (JIOM, 6 drives) (RIOM, 6 drives) Cabinet VMS / Subnet Manager Server Channel / ECS / NCS / SAS HPA Worker / TMS Channel / ECS / NCS / SAS HPA Worker / TMS Channel / ECS / NCS / SAS HPA Worker / TMS HSN Node Primary SM Enet Switch Attic Rack U space numbers 1-2 are on the right. Server Management chassis ID numbers are on the left. # # managed chassis unmanaged chassis components loaded/accessible from rear of cabinet no chassis installed in this space Cabinet_082 6

7 1: Product Information 2+0 Configuration Cabinet Builds 2+0 Clique Base Cabinet 2+0 Clique Expansion Cabinet Secondary SM Enet Switch System VMS KVM BYNET-1 Switch cabling slot BYNET-0 Switch Channel / ECS / NCS / SAS HPA Worker / TMS Node Node Primary SM Enet Switch Attic Secondary SM Enet Switch (JIOM, 6 drives) (JIOM, 6 drives) (JIOM, 6 drives) (JIOM, 6 drives) (RIOM, 6 drives) Cabinet VMS / Subnet Manager Server Channel / ECS / NCS / SAS HPA Worker / TMS Channel / ECS / NCS / SAS HPA Worker / TMS Channel / ECS / NCS / SAS HPA Worker / TMS Node Node Primary SM Enet Switch Attic Rack U space numbers 1-2 are on the right. Server Management chassis ID numbers are on the left. # # managed chassis unmanaged chassis components loaded/accessible from rear of cabinet no chassis installed in this space Cabinet_08 7

8 1: Product Information 2+1 Configuration Cabinet Builds 2+1 Clique Base Cabinet 2+1 Clique Expansion Cabinet 2 2 Secondary SM Enet Switch Attic Secondary SM Enet Switch Attic 2 1 Rack U space numbers 1-2 are on the right System VMS KVM BYNET-1 Switch cabling slot BYNET-0 Switch Cabinet VMS / Subnet Manager Server Channel / ECS / NCS / SAS HPA Worker / TMS Channel / ECS / NCS / SAS HPA Worker / TMS HSN HSN Node Node Node Primary SM Enet Switch Node Primary SM Enet Switch Server Management chassis ID numbers are on the left. # # managed chassis unmanaged chassis components loaded/accessible from rear of cabinet no chassis installed in this space Cabinet_08 8

9 1: Product Information +0 Configuration Cabinet Builds +0 Clique Base Cabinet +0 Clique Expansion Cabinet 2 2 Secondary SM Enet Switch Attic Secondary SM Enet Switch Attic 2 1 Rack U space numbers 1-2 are on the right System VMS Cabinet VMS / Subnet Manager Server KVM BYNET-1 Switch Channel / ECS / NCS / SAS HPA Worker / TMS cabling slot BYNET-0 Switch Channel / ECS / NCS / SAS HPA Worker / TMS Node Node Node Node Node Node Server Management chassis ID numbers are on the left # # managed chassis unmanaged chassis components loaded/accessible from rear of cabinet no chassis installed in this space 1 Primary SM Enet Switch 1 1 Primary SM Enet Switch 1 Cabinet_08 9

10 1: Product Information Servicing Cautions and Warnings The following cautions and warnings apply when servicing components in the rack-mount system. Only the hardware components described in this document should be serviced by non-teradata personnel; all other hardware components in the Teradata system must be serviced by a Teradata Customer Support Representative (CSR). Problems resulting from failure to strictly follow Teradata-provided instructions and documentation, use of non- Teradata-provided parts, accessing or initiating replacement procedures not covered in this document will void your warranty or service contract. Data loss may occur from failure to strictly follow Teradata-provided instructions and documentation, use of non- Teradata-provided parts, or accessing or initiating other replacement procedures. WARNING This equipment has high leakage current. Reliable earth grounding of this equipment must be maintained. Grounding is provided by the power plug. The ground wire in each power cord is connected to a ground terminal in the power plug. The customer must ensure that the receptacle is properly grounded. Failure to observe these precautions can kill or injure personnel or damage the system. General Cabinet Servicing Closely monitor the system through SMClient for temperature warnings during a service session with the front cabinet door open. In the event of a warning, close the front door immediately. Failure to do so will result in nodes shutdown, data corruption, hardware damage, or other problems. Store all components in static-protective packaging. After removing a board or adapter from its protective wrapper or from a chassis, place it component-side up on a grounded, static-free surface, or on a conductive foam pad. Wear an anti-static wrist strap attached to an unpainted metal surface on the rack or chassis when handling parts. The AC boxes in a cabinet are not intended to provide power to equipment that is not mounted in the cabinet. Plugging equipment not authorized for the cabinet into the AC box may result in an overvoltage condition or damage the external equipment. The cabinet contains more than one AC power cord. To remove all power from the cabinet, all AC power cords must be disconnected from the site power source. 10

11 1: Product Information Storage Drives Teradata is not liable for customer data left on returned storage drives. If you accidentally remove an active drive, wait at least 0 seconds, then reinstall the drive. Contact your service representative for further instructions. The drive tray is designed to run with all hardware components in place. Do not remove a hardware component until you have the replacement component available. To avoid loss of data access, never remove a drive that has not failed. Only remove a drive that has the Fault LED illuminated and shows a status of FAILED. To avoid damage to drives, never bump a drive against another surface that might damage the drive mechanism or connectors. To prevent damage when removing or installing a drive, always place your hand under the drive to support its weight as you remove or install the drive. Always handle boards and adapters carefully and only by their edges. Disk Array and Node Power Supplies CAUTION Do not open the power supply modules. There is a risk of electrical shock and burns from high voltage and rapid overheating. 11

12 2 Before Replacing a Component Hardware Failure Notifications When your system was delivered, Server Management Web Services (SMWeb) was configured to provide alerts through Server Management Client when there are storage drive or power supply failures. When a disk array storage drive, disk array power supply, or node power supply fails, Server Management Client logs the hardware failure in its Alert Viewer window. The Alert Viewer window must be monitored for these failures. When a disk array, disk array power supply, or node power supply fails, Server Management Client logs the hardware failure in its Summary Alerts tab. The Summary Alerts tab must be monitored for these failures. For more information about SMWeb and Server Management Client, see the Teradata Server Management Web Services User Guide, B0-0. Initiating an Incident 1. If your service agreement does not include Automatic Incident Creation, log on to and initiate an incident. Obtaining a Replacement Part If your company's contract with Teradata includes on-site storage of spares, then disk drives are stored on site. Power supply replacements must be ordered through 1. If the replacement part is stored on site, obtain it from your hardware spares. 2. If the replacement part is not stored on site: a. Log on to and initiate an incident. Teradata orders a replacement hardware component and sends it to your site in accordance with your service contract. Additionally, Teradata sends the shipping information and return label to the address provided in Notifications. Save Teradata s for future reference. b. When you receive the replacement part, note the identification tag of the new component and compare it to the identification tag of the failed component. If the types do not match, do not continue with the replacement procedure. If any problems are encountered, notify Teradata Customer Support. Use a contact method that is in accordance with your service contract. If your system is not set up with Automatic Incident Creation (AIC), log on to and initiate or update an incident. If your system is set up with AIC, close the maintenance window and add a comment. 12

13 Replacing a Storage Drive Teradata recommends that all storage drives have the same firmware version. However, having different firmware versions on the replacement drive and installed drives may not negatively affect system operation. Perform firmware updates during a scheduled maintenance window. The Teradata Database must be down during the update. If necessary, coordinate with the CSR to schedule a time to perform the update. Observe all servicing cautions and warnings. Preparing for the Procedure Data loss and/or warranty violation may occur if this procedure is not strictly followed. Accessing or initiating other replacement procedures may cause data loss and loss of warranty coverage. Wear an anti-static wrist strap attached to an unpainted metal surface on the rack or chassis when handling parts. Only trained customer personnel should perform this procedure. 1. If necessary, log on to and initiate an incident. 2. Obtain a replacement part as described in Obtaining a Replacement Part.. Contact the system administrator if you do not know the host name or IP address of the designated host CMIC (SMWeb and later) or SOV-enabled CMIC (SMWeb 12.0 and earlier). In SMWeb 12.0 and earlier, you must access the home page of a CMIC that is SOV-enabled. If the CMIC is not SOV-enabled, most web applications and pages are unavailable. If this occurs, you must navigate to the SMWeb home page of an SOV-enabled CMIC. For more information about the SMWeb home page, see SMWeb online help or the Teradata Server Management Web Services User Guide (B0-0) available at Remove the new part from its packaging and place it on a static-free surface.. Record the serial number and/or part number of the new part in the site equipment log. 6. Using a browser, connect to the Server Management Web Services home page by typing the following in the Address field of the browser: Disk Array Storage Drive Replacement Procedures CMIC Version SMWeb and later: SMWeb 12.0 and earlier: Home Page Address or IP address of CMIC or Teradata ServiceConnect connection>:9981/cwa/home.asp or IP address of SOV-enabled CMIC>:9980/CWA/home.asp 7. On the Server Management Web Services home page, click Server Management Client. 8. If prompted, log on to Server Management Client as a Service User. The Server Management Client software opens. 1

14 : Disk Array Storage Drive Replacement Procedures 9. If you have a multi-system configuration, in the Server Management Client Tree View, in the System pull-down menu, select All. 10. In the Summary Alerts tab, identify the failed storage drive: a. In the Server Management Client window, click the Summary Alerts tab. b. In the Summary Alerts window, locate the relevant alert summary. The alert summary is labeled Disk Drive Failure. c. In the alert summary, click Locate Components. The affected component is highlighted in the Tree View. 11. Open a maintenance window. This prevents alerts from being forwarded to Teradata Customer Support at sites that are TVI-connected. a. In the Tree View, make sure the failed drive is highlighted. b. In the Server Management Client window, select Functions Maintenance Window. A Maintenance Window dialog box appears. c. Enter a name for the maintenance window. d. Set the Start Time and End Time. e. Click Activate. f. In the Information dialog box that appears, click Close to acknowledge the maintenance window has been activated. 12. In the Tree View, highlight the enclosure containing the failed storage drive. 1

15 : Disk Array Storage Drive Replacement Procedures 1. Select Functions Replace FRU. 1. When the Replace FRU dialog box appears, select Chassis Component, then click OK. The Replace FRU window appears. 1. Make sure that the Front tab is selected. 16. Select the numbered red icon identifying the failed storage drive. The FRU Replace Procedure window appears. 17. At the FRU Replace Procedure window, click Ok to proceed. 1

16 : Disk Array Storage Drive Replacement Procedures 18. Click Ok at the next FRU Replace Procedure window to turn on the locator LEDs. 19. At the front of the cabinet, open the cabinet door. 20. Find the drive enclosure that has the correct Drive Enclosure Number LED, a blinking white Enclosure Locator LED, and an amber Drive Enclosure Fault/Service Required LED. The enclosure is shown here with the front panel removed. 21. Remove the front panel of the drive enclosure. Do not pull the ends of the panel to remove it. Pulling the ends could damage the front pane. a. On each side of the front panel, place the index and middle fingers inside the indentations. b. Place your thumbs on the bottom of the front panel. c. Gently pull the top while applying slight pressure inward at the bottom. d. Lift the front panel out. 16

17 : Disk Array Storage Drive Replacement Procedures Removing a Storage Drive Removing a Storage Drive 1. Press the release button to disengage the failed storage drive from the internal connector. Before fully removing the storage drive from the drive bay, wait a minimum of 60 seconds for the internal disks to stop spinning. 2. Slide the storage drive out of the drive bay. Do not install the replacement drive yet. After removing the failed storage drive, wait 60 seconds until the software verifies the drive has been removed.. Return to Server Management Client and, in the FRU Replace window, click Ok. The software checks that the storage drive has been removed. If an error message appears, click Cancel. Resolve the issue, then reinitiate the FRU replacement procedure. Contact Teradata Support for assistance. 17

18 : Disk Array Storage Drive Replacement Procedures Installing a Storage Drive Installing a Storage Drive 1. Insert the new drive into the empty drive bay. 2. Push the drive in until it clicks into place. Completing the Procedure 1. Return to Server Management Client and, in the Replace FRU window, click Ok. The software verifies that drive reconstruction is initiated. The software also checks that the firmware version on the replacement drive is the same as the other installed drives. If a message appears indicating that the firmware versions do not match, click Yes to continue with the FRU replace procedure. Although Teradata recommends that all storage drives have the same firmware version, having different firmware versions on the replacement drive and installed drives may not negatively affect system operation. Perform firmware updates during the next scheduled maintenance window. The Teradata Database must be down during the update. If necessary, coordinate with the CSR to schedule a time to perform the update. If any problems are encountered, notify Teradata Customer Support. Use a contact method that is in accordance with your service contract. If your system is not set up with Automatic Incident Creation (AIC), log on to and initiate or update an incident. If your system is set up with AIC, close the maintenance window and add a comment. 2. If the Locator LED Enabled dialog box is displayed, click Disable, then click Ok in the Disable Locator LED Success dialog box.. Add a comment to the summary alert: a. In the Server Management Client window, select the Summary Alerts tab. 18

19 : Disk Array Storage Drive Replacement Procedures A list of summary alerts appears. b. Locate the appropriate summary alert. c. On the right side, click the three-bar icon. d. Select Add Comment. The Comments window appears. e. You must add entries in both the Author and the Comment boxes. f. Click Submit. The comment is attached to the summary alert.. Clear the summary alert: a. Click the Summary Alerts tab. b. On the right side of the summary alert, click the three-bar icon. c. Click Clear Summary Alert.. Close the maintenance window: a. In the Server Management Client window, click the Overview tab. b. In the Maintenance Windows pane, click the Active tab. c. Find the relevant maintenance window, then click the icon associated with it. d. In the confirmation dialog box, click Delete. 6. At the front of the cabinet, attach the front panel of the drive enclosure: a. On each side of the front panel, place your index and middle fingers inside the indentations. b. Place your thumbs on the bottom of the front panel. c. Press the bottom in first, then snap in the top. 7. When the Replace FRU confirmation dialog box appears, click Ok to close the FRU replacement session in Server Management Client. 19

20 Replacing a Power Supply Although this is a hot swap component, Teradata requires that you use the FRU replacement procedure in Server Management Client. Observe all servicing cautions and warnings. These illustrations show the replacement of a power supply/cooling module in a drive enclosure that contains array controller modules. CAUTION To prevent overheating, be prepared to replace the failed power supply/cooling module with the new power supply/cooling module immediately. Disk Array Power Supply Replacement Procedures Preparing for the Procedure Data loss and/or warranty violation may occur if this procedure is not strictly followed. Accessing or initiating other replacement procedures may cause data loss and loss of warranty coverage. Wear an anti-static wrist strap attached to an unpainted metal surface on the rack or chassis when handling parts. Only trained customer personnel should perform this procedure. 1. If necessary, log on to and initiate an incident. 2. Obtain a replacement part as described in Obtaining a Replacement Part.. Contact the system administrator if you do not know the host name or IP address of the designated host CMIC (SMWeb and later) or SOV-enabled CMIC (SMWeb 12.0 and earlier). In SMWeb 12.0 and earlier, you must access the home page of a CMIC that is SOV-enabled. If the CMIC is not SOV-enabled, most web applications and pages are unavailable. If this occurs, you must navigate to the SMWeb home page of an SOV-enabled CMIC. For more information about the SMWeb home page, see SMWeb online help or the Teradata Server Management Web Services User Guide (B0-0) available at Remove the new part from its packaging and place it on a static-free surface.. Record the serial number and/or part number of the new part in the site equipment log. 6. Using a browser, connect to the Server Management Web Services home page by typing the following in the Address field of the browser: 20

21 : Disk Array Power Supply Replacement Procedures CMIC Version SMWeb and later: SMWeb 12.0 and earlier: Home Page Address or IP address of CMIC or Teradata ServiceConnect connection>:9981/cwa/home.asp or IP address of SOV-enabled CMIC>:9980/CWA/home.asp 7. On the Server Management Web Services home page, click Server Management Client. 8. If prompted, log on to Server Management Client as a Service User. The Server Management Client software opens. 9. If you have a multi-system configuration, in the Server Management Client Tree View, in the System pull-down menu, select All. 10. In the Summary Alerts tab, identify the disk array containing the failed power supply: a. In the Server Management Client window, click the Summary Alerts tab. b. In the Summary Alerts tab, select the summary alert containing the failed power supply. c. Click Locate Components. The failed disk array appears highlighted in the Server Management Client Tree View. 11. Verify that the disk array power supply in the Tree View matches the power supply in the summary alert: a. In the Tree View, expand the disk array with the failed power supply. b. Expand the tray with the failed power supply. indicates a failed power supply. 21

22 : Disk Array Power Supply Replacement Procedures 12. Open a maintenance window. This prevents alerts from being forwarded to Teradata Customer Support at sites that are TVI-connected. a. In the Tree View, select the failed power supply to highlight it. b. In the Server Management Client window, select Functions Maintenance Window. A Maintenance Window dialog box appears. 22

23 : Disk Array Power Supply Replacement Procedures c. Enter a name for the maintenance window. d. Set the Start Time and End Time. e. Click Activate. f. In the Information dialog box that appears, click Close to acknowledge the maintenance window has been activated. 1. In the Tree View, select the disk array containing the failed power supply. 1. Select Functions Replace FRU. 1. When the Replace FRU dialog box appears, select Chassis Component, then click OK. The Replace FRU window appears, showing the controller. 2

24 : Disk Array Power Supply Replacement Procedures 16. Select the Rear tab. 17. Select the numbered red icon identifying the failed power supply. The FRU Replace Procedure window appears. 2

25 : Disk Array Power Supply Replacement Procedures 18. At the FRU Replace Procedure window, click Ok to proceed. 19. Click Ok at the next FRU Replace Procedure window to turn on the locator LEDs. 20. Verify that the disk array power supply is ready for servicing. a. At the rear of the cabinet, open the cabinet door. b. Verify the blue Service Action Allowed LED on the power supply/cooling module is illuminated. If the blue Service Action Allowed LED on the target power supply is illuminated, return to the FRU Replace window and click Ok. If the blue Service Action Allowed LED on the target power supply is not illuminated, return to the FRU Replace window and click Cancel. If any problems are encountered, notify Teradata Customer Support. Use a contact method that is in accordance with your service contract. If your system is not set up with Automatic Incident Creation (AIC), log on to and initiate or update an incident. If your system is set up with AIC, close the maintenance window and add a comment. Removing a Power Supply/Cooling Module To prevent overheating, be prepared to replace the failed power supply/cooling module with the new power supply/cooling module immediately. Removing a Power Supply/Cooling Module 1. At the rear of the cabinet, unplug the power cord. 2. Loosen the captive screw at the top of the latch on the power supply/cooling module that will be replaced. 2

26 : Disk Array Power Supply Replacement Procedures. Push the latch down to disengage the power supply/cooling module from the internal connector.. Slide the power supply/cooling module out of the enclosure. 26

27 : Disk Array Power Supply Replacement Procedures Installing a Power Supply/Cooling Module Installing a Power Supply/Cooling Module 1. Loosen the captive screw until the latch disengages from the new power supply/cooling module. 2. Pull out the latch and insert the new power supply/cooling module into the open bay as far as it will go.. Rotate the latch up until it engages the power supply/cooling module to the internal connector. The power supply/cooling module is properly engaged when it is flush with the other modules within the enclosure.. Manually tighten the captive screw.. Plug in the power cord. Completing the Procedure 1. Return to Server Management Client and, in the FRU Replace window, click OK. The software checks the power supply/cooling module status. If any problems are encountered, notify Teradata Customer Support. Use a contact method that is in accordance with your service contract. If your system is not set up with Automatic Incident Creation (AIC), log on to and initiate or update an incident. If your system is set up with AIC, close the maintenance window and add a comment. 2. When the Replace FRU confirmation dialog box appears, click OK to close the FRU replacement session in Server Management Client.. If the Locator LED Enabled dialog box is displayed, click Disable, then click Ok in the Disable Locator LED Success dialog box. 27

28 : Disk Array Power Supply Replacement Procedures. Close the maintenance window: a. In the Server Management Client window, click the Overview tab. b. In the Maintenance Windows pane, click the Active tab. c. Find the relevant maintenance window, then click the icon associated with it. d. In the confirmation dialog box, click Delete.. Add a comment to the summary alert: a. In the Server Management Client window, select the Summary Alerts tab. A list of summary alerts appears. b. Locate the appropriate summary alert. c. On the right side, click the three-bar icon. d. Select Add Comment. The Comments window appears. e. You must add entries in both the Author and the Comment boxes. f. Click Submit. The comment is attached to the summary alert. 6. Clear the summary alert: a. Click the Summary Alerts tab. b. On the right side of the summary alert, click the three-bar icon. c. Click Clear Summary Alert. 28

29 Replacing a Power Supply Observe all servicing cautions and warnings. Do not open the power supply modules. There is a risk of electric shock and burns from high voltage and rapid overheating. Data loss and/or warranty violation may occur if this procedure is not strictly followed. Accessing or initiating other replacement procedures may cause data loss and loss of warranty coverage. Ensure that you strictly adhere to the procedure, notes, and warnings provided in this section. Servicing the wrong power supply may cause a Teradata Database restart. Only trained customer personnel should perform this procedure. Although this is a hot swap component, Teradata requires that you use the FRU replacement procedure in Server Management Client. Node Power Supply Replacement Procedures Preparing for the Procedure Data loss and/or warranty violation may occur if this procedure is not strictly followed. Accessing or initiating other replacement procedures may cause data loss and loss of warranty coverage. Wear an anti-static wrist strap attached to an unpainted metal surface on the rack or chassis when handling parts. Only trained customer personnel should perform this procedure. 1. If necessary, log on to and initiate an incident. 2. Obtain a replacement part as described in Obtaining a Replacement Part.. Contact the system administrator if you do not know the host name or IP address of the designated host CMIC (SMWeb and later) or SOV-enabled CMIC (SMWeb 12.0 and earlier). 29

30 : Node Power Supply Replacement Procedures In SMWeb 12.0 and earlier, you must access the home page of a CMIC that is SOV-enabled. If the CMIC is not SOV-enabled, most web applications and pages are unavailable. If this occurs, you must navigate to the SMWeb home page of an SOV-enabled CMIC. For more information about the SMWeb home page, see SMWeb online help or the Teradata Server Management Web Services User Guide (B0-0) available at Remove the new part from its packaging and place it on a static-free surface.. Record the serial number and/or part number of the new part in the site equipment log. 6. Using a browser, connect to the Server Management Web Services home page by typing the following in the Address field of the browser: CMIC Version SMWeb and later: SMWeb 12.0 and earlier: Home Page Address or IP address of CMIC or Teradata ServiceConnect connection>:9981/cwa/home.asp or IP address of SOV-enabled CMIC>:9980/CWA/home.asp 7. On the Server Management Web Services home page, click Server Management Client. 8. If prompted, log on to Server Management Client as a Service User. The Server Management Client software opens. 9. Identify the node containing the failed power supply: a. In the Server Management Client window, click the Summary Alerts tab. b. In the Summary Alerts tab, locate the relevant alert summary. c. In the alert summary, click Locate Components. The affected component is highlighted in the Tree View. 10. Open a maintenance window. This prevents alerts from being forwarded to Teradata Customer Support at sites that are TVI-connected. a. In the Server Management Client window, ensure that the failed node is highlighted. b. In the Server Management Client window, select Functions Maintenance Window. A Maintenance Window dialog box appears. c. Enter a name for the maintenance window. d. Set the Start Time and the End Time. 0

31 : Node Power Supply Replacement Procedures e. Click Activate. f. In the Information dialog box that appears, click OK to acknowledge the maintenance window has been saved. 11. In the Tree View, click the affected node to highlight it. 12. Select Functions Replace FRU. 1. When the Replace FRU dialog box appears, select Chassis Component, then click OK. The Node window appears. 1. If necessary, click the tab with a indicating the location of the failed node power supply. 1. Select the numbered red icon identifying the failed power supply. 16. Verify that the node power supply is ready for servicing. 17. In the FRU Replace window, click OK. The software checks the power supply status and verifies that all conditions for replacing the power supply have been met. If any problems are encountered, notify Teradata Customer Support. Use a contact method that is in accordance with your service contract. If your system is not set up with Automatic Incident Creation (AIC), log on to and initiate or update an incident. If your system is set up with AIC, close the maintenance window and add a comment. 18. Click OK to enable the chassis locator LED. Removing a Node Power Supply 1. Open the rear cabinet door. 2. Locate the chassis that has a blinking blue LED.. Locate the failed power supply, indicated by a lit amber LED in the translucent handle.. Unplug the power cord from the failed power supply.. Remove any cables from the Velcro strap. 6. Press the power supply latch, grasp the handle, and pull the power supply straight out. 1

32 : Node Power Supply Replacement Procedures Removing a Power Supply Installing a Node Power Supply 1. At the rear of the chassis, insert the new power supply node into the empty bay and push until it is firmly seated. The latch should click into place. Installing a Power Supply 2

33 : Node Power Supply Replacement Procedures 2. Plug the power cord into the power supply. The power supply status indicator turns green to indicate that the power supply is functioning properly.. Secure the cable with the Velcro strap.. Close the rear cabinet door. Completing the Procedure 1. Return to Server Management Client and, in the FRU Replace window, click OK. The software checks the operational state of the new power supply. If any problems are encountered, notify Teradata Customer Support. Use a contact method that is in accordance with your service contract. If your system is not set up with Automatic Incident Creation (AIC), log on to and initiate or update an incident. If your system is set up with AIC, close the maintenance window and add a comment. 2. When the Replace FRU confirmation dialog box appears, click OK to close the FRU replacement session in Server Management Client.. In the Locator LED Enabled window. click Disable, then click OK in the Disable Locator LED Success window.. Clear the summary alert: a. Click the Summary Alerts tab. b. On the right side of the summary alert, click the three-bar icon. c. Click Clear Summary Alert.. Close the maintenance window: a. In the Server Management Client window, click the Overview tab. b. In the Active Maintenance Windows, locate the relevant maintenance window. c. On the right side of the column, click the trash can icon. d. In the Maintenance Window, click Delete. 6. Log off Server Management Client.

34 6 After Replacing a Component Updating an Incident 1. If your service agreement does not include Automatic Incident Creation, log on to and update the incident. Returning a Failed Component 1. Pack the failed component in the packaging the replacement component arrived in. Teradata is not liable for customer data left on returned failed storage drives. 2. Access the that includes the shipping information and return label for the component.. Print the return label.. Securely seal the packaging and apply the return label.. Follow your company's procedure for pick-up and shipment of the package.

35 A Component Hardware Specifications Disk Array Specifications Weight and Dimensions Weight kg (9.2 lb), enclosure with array controller module, two power supply/cooling modules, and twelve storage disks Weight kg (6.6 lb), enclosure with expansion module, two power supply/cooling modules, and twelve storage disks Height cm (. in.) Width cm (18.9 in.), includes front panel Depth cm (2.6 in.), front of chassis ear to rear of cable bend Disk Array Components Disk Array Components

36 A: Component Hardware Specifications Item A B C D Description Storage drive Array controller modules (RAID I/O Modules): Top = Controller A Bottom = Controller B Power supply/cooling modules: Left = PS1 Bottom = PS2 Expansion modules (JBOD I/O Modules): Top = Expansion A Bottom = Expansion B Disk Array Front LEDs and Slot Locations Disk Array Front LEDs and Slot Locations Item A B C D E Description Enclosure ID LED 0 = Array controller module (RAID I/O module) 1 - = Expansion modules (JBOD I/O modules) Disk Drive Power/Activity LED (top) Solid green = The disk drive is operating normally Blinking green = The disk drive is initializing; active and processing I/Os, performing a media scan, or the vdisk is initializing or reconstructing. Off = If this LED is off and the fault LED is off, then the disk is not powered on. Disk Drive Fault LED (bottom) Solid amber = The disk has failed, experienced a fault, is a leftover, or the vdisk that it is associated with is down or critical. Blinking amber = Physically identifies the disk or locates a leftover (see also blinking blue). Off = If this LED is off and the power/activity LED is off, then the disk is not powered on. Blinking blue = Leftover disk from vdisk is located (alternates blinking amber) Enclosure Unit Locator LED Blinking white = enclosure is identified Off = normal operation Enclosure Fault/Service Required LED Solid Amber = Enclosure-level fault condition exists 6

37 A: Component Hardware Specifications Item F G Description Off = No fault condition exits Enclosure FRU OK LED Solid green = The enclosure is powered on with at least one power supply/cooling module Off = Both power supply/cooling modules are off; the array is powered off. Enclosure Temperature Fault LED Solid green = The enclosure temperature is normal. Solid amber = The enclosure temperature is above threshold. Array Controller Module (RAID I/O Module) Ports and LEDs Array Controller Module (RAID I/O Module) Ports and LEDs Item Description A 6 Gb SAS host port 0 SAS Link Status LED = top Solid green = The port is connected and the link is up. Off = The port is empty or the link is down. SAS Link Activity LED = bottom Blinking green = Link has I/O activity. Off = Link is idle. B 6 Gb SAS host port 1 SAS Link Status LED = top Solid green = The port is connected and the link is up. Off = The port is empty or the link is down. SAS Link Activity LED = bottom Blinking green = Link has I/O activity. Off = Link is idle. C 6 Gb SAS host port 2 SAS Link Status LED = top Solid green = The port is connected and the link is up. Off = The port is empty or the link is down. SAS Link Activity LED = bottom Blinking green = Link has I/O activity. Off = Link is idle. D 6 Gb SAS host port SAS Link Status LED = top Solid green = The port is connected and the link is up. Off = The port is empty or the link is down. SAS Link Activity LED = bottom 7

38 A: Component Hardware Specifications Item E F G H I J K L M N Description Blinking green = Link has I/O activity. Off = Link is idle. Serial port to the CLI interface (not used) Ethernet port Controller A = connected to the SM primary LAN Controller B = connected to the SM secondary LAN Network Port Activity LED = left Blinking green = Ethernet link has I/O activity. Off = Ethernet link is idle. Network Port Link Status LED = right Solid green = Ethernet link is up. Off = Ethernet port is not connected or the link is down. Serial port to the MUI interface (not used) OK to Remove LED Solid blue = The controller module can be removed. Off = The controller module is not prepared for removal. Unit Locator LED Blinking white = Physically identifies the controller module. Off = Normal operation. FRU OK LED Blinking green = System is booting. Solid green = Controller module is operating normally. Off = Controller module is not OK. Fault Service Required LED Blinking amber = Hardware-controlled power-up, or a cache flush/restore error. Solid amber A fault is detected or a service action is required. Cache Status LED Blinking green = CompactFlash flush or cache self-refresh is in progress. Solid green = Cache is dirty (contains unwritten data) and operation is normal. Off = Cache is clean (contains no unwritten data) 6 Gb Drive side SAS link Expansion Port Status LED Solid green = The port is connected and the link is up. Off = The port is empty or the link is down. Expansion Module (JBOD I/O Module) Connectors and LEDs Expansion Module (JBOD I/O Module) Connectors and LEDs 8

39 A: Component Hardware Specifications Item A B C D E F G Description OK to Remove LED Solid blue = The expansion module can be removed. Off = The expansion module is not prepared for removal. Unit Locator LED Blinking white = Physically identifies the expansion module. Off = Normal operation. FRU OK LED Blinking green = System is booting. Solid green = Expansion module is operating normally. Off = Expansion module is not OK. Fault Service Required LED Blinking amber = Hardware-controlled power-up, or a cache flush/restore error. Solid amber = A fault is detected or a service action is required. Serial port to array controller module (RIOM) (not used) 6 Gb SAS drive side port - IN Network Port Link Status LED Solid green = Ethernet link is up. Off = Ethernet port is not connected or the link is down. 6 Gb SAS drive side port - OUT Network Port Link Status LED Solid green = Ethernet link is up. Off = Ethernet port is not connected or the link is down. Power Supply Connectors and LEDs Power Supply Connectors and LEDs Item A B Description Input Source Power Good LED Solid green = Power is on and input voltage is normal. Off = Power is off, or input voltage is below the minimum threshold. Voltage/Fan Fault/Service Required LED Solid amber = Output voltage is out of range or a fan is operating below the minimum required r/min. Off = Output voltage is normal. 9

40 A: Component Hardware Specifications Item C Description AC power inlets Dell R70 Chassis Specifications Weight and Dimensions Weight kg ( lb) (maximum configuration) Height cm (.0 in.) Width -.0 cm (17.10 in.) Depth cm (27.0 in.) (without bezel) Chassis Features and LEDs Dell R70 Chassis Features and LEDs (Front) Item A Description Power button/power LED: Solid green = powered on Off = powered off CAUTION In standard operation, chassis power is controlled through Server Management Client functions. The power button does NOT completely remove AC power from the chassis; you also must disconnect the AC power cords from the chassis. B C D NMI button Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation. Node locator (system identification) button When the node locator (system identification) button on the front or rear panel is pushed, the LCD panel on the front and the node locator LED on the rear blink blue until one of the buttons is pushed again. If the system stops responding during POST, press and hold the system ID button for more than five seconds to enter BIOS progress mode. To reset idrac (if not disabled in F2 idrac setup) press and hold the button for more than 1 seconds. The Server Management Client Enable Locator LED command also enables the LCD panel and baseboard node locator LEDs. Video connector 0

41 A: Component Hardware Specifications Item E F G Description Allows you to connect a VGA display to the chassis. LCD menu buttons Allows you to navigate the control panel LCD menu. Information tag A slide-out label panel that allows you to record system information such as Service Tag, NIC, MAC address and so on. LCD panel (also serves as the node locator LED) Provides system ID, status information, and error messages. In addition to textual information, the panel displays the following colors: Blue = chassis is operating normally Amber = chassis needs attention; the LCD panel also displays an error code followed by descriptive text Blinking blue = LED enabled to allow target chassis to be identified and located when working with multiple chassis in a cabinet The node locator function on the LCD panel (front of chassis) and baseboard (rear of chassis) is enabled using the system identification (node locator) button or the Server Management Client Enable Locator LED command. If the chassis is connected to AC power and an error has been detected, the LCD lights amber regardless of whether the chassis has been powered on. H Hot-swappable hard drives The LEDs at the top of each drive bay indicate drive status as follows: Blinks green two times per second = identifying drive or preparing for removal Blinks green, amber, and off = predicted drive failure Blinks amber four times per second = drive failed Blinks green slowly = drive rebuilding Steady green = drive online Blinks green three seconds, amber three seconds, and off six seconds = rebuild aborted Off = drive ready for insertion or removal The drive status indicator remains off until all hard drives are initialized after system power is applied. Drives are not ready for insertion or removal during this time. I J K SATA DVD-ROM drive or DVD+/-RW drive DVD devices are data only. USB connectors Allows you to connect USB devices to the chassis. The ports are USB 2.0-compliant. vflash media card slot Allows you to insert a vflash media card. 1

42 A: Component Hardware Specifications Dell R70 Chassis Features and LEDs (Rear) Item A B C D E F G H I J K Description PCIe expansion card slots, three low-profile PCIe expansion card slots, four full-height Power supply 2 (PS2) Power supply 1 (PS1) Ethernet connectors: Port 1 (eth0) Port 2 (eth1) Port (eth2) Port (eth) USB connectors Allow you to connect USB devices to the chassis. The ports are USB 2.0-compliant. Video connector Allows you to connect a VGA display to the chassis. Serial connector Allows you to connect a serial device to the chassis. idrac8 Enterprise port The dedicated management port is available for use only if the idrac8 Enterprise license is installed on your chassis. Node status indicator connector Allows you to attach a node indicator extension cable to be used on a cable management arm. Node locator (system identification) button/node locator LED When the node locator button on the front or rear panel is pushed, the LCD panel on the front and the node locator LED on the rear blink blue until one of the buttons is pushed again. If the system stops responding during POST, press and hold the system ID button for more than five seconds to enter BIOS progress mode. To reset idrac (if not disabled in F2 idrac setup) press and hold the button for more than 1 seconds. The Server Management Client Enable Locator LED command also enables the LCD panel and baseboard node locator LEDs. The node locator function on the LCD panel (front of chassis) and baseboard (rear of chassis) is enabled using the node locator button or the Server Management Client Enable Locator LED command. 2