Introduction and Planning Guide

Transcription

1 System Storage Productivity Center Version 1 Release 5 Introduction and Planning Guide SC

2

3 System Storage Productivity Center Version 1 Release 5 Introduction and Planning Guide SC

4 Note: Before using this information and the product it supports, read the information in Safety and environmental notices on page ix and Notices on page 55. This edition applies to Version 1, Release 5 of IBM System Storage Productivity Center (SC ) and to all subsequent releases and modifications until otherwise indicated in new editions. This edition replaces SC Copyright IBM Corporation 2007, US Government Users Restricted Rights Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

5 Contents Figures v Tables vii Safety and environmental notices... ix Safety information ix Notices and statements in this document..... xi Safety notices xii United Kingdom telecommunications safety requirement xvi Other safety information xvii Preface xix Who should use this guide? xix Publications xix Accessing publications online xix IBM Redbooks xxi Translated publications xxii Ordering publications xxii Providing feedback about publications.... xxii New for IBM System Storage Productivity Center Version xxiii New for System Storage Productivity Center Version xxvii Chapter 1. Overview SSPC manages devices with Tivoli Storage Productivity Center Configure devices for monitoring by using Tivoli Storage Productivity Center Start GUIs and applications on devices by using Tivoli Storage Productivity Center Collect data from devices by using Tivoli Storage Productivity Center Monitor devices by using Tivoli Storage Productivity Center Analyze storage resources with reports from Tivoli Storage Productivity Center SSPC manages System Storage DS SSPC manages System Storage SAN Volume Controller SSPC manages Storwize V SSPC manages DS3000, DS4000, and DS SSPC is installed with DS CIM agent management commands SSPC offers continuous availability and disaster recovery through Tivoli Storage Productivity Center for Replication Overview of installing and configuring SSPC Chapter 2. System Storage Productivity Center options Chapter 3. Hardware components Planning for hardware installation Maintenance responsibilities Features and specifications Capacity limits for the SSPC server Capacity limits for CIM agents Power cords and receptacles Optional ordered equipment Supported hardware Chapter 4. Planning for software configuration Licensing Chapter 5. Planning for additional storage Appendix A. Planning work sheet Appendix B. Types of data replication 41 Appendix C. Getting help and technical assistance Before you call Getting help and information from the World Wide Web Customer support for SSPC Contacting the IBM Support Center Taiwan contact information Appendix D. Accessibility features for Tivoli Storage Productivity Center Notices Trademarks Important notes Particulate Contamination Electronic emission notices Federal Communications Commission statement 60 Industry Canada compliance statement Australia and New Zealand Class A Statement 60 European Union Electromagnetic Compatibility Directive Germany Electromagnetic compatibility directive 61 Japan Voluntary Control Council for Interference (VCCI) Class A Statement Japan Electronics and Information Technology Industries Association (JEITA) Statement (less than or equal to 20 A per phase) Copyright IBM Corp. 2007, 2010 iii

6 Korean Communications Commission (KCC) Class A Statement People's Republic of China Class A Electronic Emission statement Russia Electromagnetic Interference (EMI) Class A Statement Taiwan Class A compliance statement Glossary Index iv SSPC Introduction and Planning Guide: Introduction and Planning Guide

7 Figures 1. Front view of the System Storage Productivity Center server Overview of System Storage Productivity Center Overview of installing and configuring System Storage Productivity Center Types of Receptacles Copyright IBM Corp. 2007, 2010 v

8 vi SSPC Introduction and Planning Guide: Introduction and Planning Guide

9 Tables 1. Locations of publications for System Storage Productivity Center and related products.. xx 2. Storage devices and their element managers 4 3. Methods by which Tivoli Storage Productivity Center Basic Edition collects data Licenses offered by Tivoli Storage Productivity Center for Replication Features and specifications for the IBM System Storage Productivity Center 2805-MC5 server Capacity limits for SSPC 2805-MC Capacity limits for proxy CIM agents Power Cords Hardware supported by SSPC EIA location of the SSPC server and the keyboard video mouse unit Computer name Customer passwords IP addresses and host name Fully qualified host name Worldwide port name information Device information for IBM System Storage DS Device information for IBM System Storage SAN Volume Controller Device information for IBM Storwize V Types of data replication offered by Tivoli Storage Productivity Center for Replication Limits for particulates and gases Copyright IBM Corp. 2007, 2010 vii

10 viii SSPC Introduction and Planning Guide: Introduction and Planning Guide

11 Safety and environmental notices Safety information Be sure to read all caution and danger statements in this document before using this product. Read any additional safety information that comes with the server or optional device before you install the device. The environmental notices that apply to this product are provided in the IBM Environmental Notices and User Guide, Z This guide is located on the IBM System Storage Productivity Center Documentation CD. Before installing this product, read the Safety Information. Antes de instalar este produto, leia as Informações de Segurança. Læs sikkerhedsforskrifterne, før du installerer dette produkt. Lees voordat u dit product installeert eerst de veiligheidsvoorschriften. Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information. Avant d'installer ce produit, lisez les consignes de sécurité. Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. Copyright IBM Corp. 2007, 2010 ix

12 Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. x SSPC Introduction and Planning Guide: Introduction and Planning Guide

13 Notices and statements in this document You can locate the translated version of any safety notice or statement in this document. Important: Each caution and danger statement in this document is labeled with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the multilingual IBM Safety Information document which is located on the documentation CD that came with the product. For example, if a caution statement is labeled Statement 1, translations for that caution statement are in the IBM Safety Information document under Statement 1. Be sure to read all caution and danger statements in this document before you perform the procedures. Read any additional safety information that comes with the server or optional device before you install the device. The following notices and statements may be used in this document: v Attention: These notices indicate potential damage to programs, devices, or data. An attention notice is placed just before the instruction or situation in which damage could occur. v Caution: These statements indicate situations that can be potentially hazardous to you. A caution statement is placed just before the description of a potentially hazardous procedure step or situation. v Danger: These statements indicate situations that can be potentially lethal or extremely hazardous to you. A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation. Safety and environmental notices xi

14 Safety notices Statement 1 DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet. v Connect to properly wired outlets any equipment that will be attached to this product. v When possible, use one hand only to connect or disconnect signal cables. v Never turn on any equipment when there is evidence of fire, water, or structural damage. v Disconnect the attached power cords, telecommunications systems, networks, and modems before you open the device covers, unless instructed otherwise in the installation and configuration procedures. v Connect and disconnect cables as described in the following table when installing, moving, or opening covers on this product or attached devices. To Connect: 1. Turn everything OFF. 2. First, attach all cables to devices. 3. Attach signal cables to connectors. 4. Attach power cords to outlet. 5. Turn device ON. To Disconnect: 1. Turn everything OFF. 2. First, remove power cords from outlet. 3. Remove signal cables from connectors. 4. Remove all cables from devices. xii SSPC Introduction and Planning Guide: Introduction and Planning Guide

15 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of. Do not: v Throw or immerse into water v Heat to more than 100 C (212 F) v Repair or disassemble Dispose of the battery as required by local ordinances or regulations. Statement 3 CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device. Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure. Safety and environmental notices xiii

16 DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following. Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. Statement 4 18 kg (39.7 lb) 32 kg (70.5 lb) 55 kg (121.2 lb) CAUTION: Use safe practices when lifting. xiv SSPC Introduction and Planning Guide: Introduction and Planning Guide

17 Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. Statement 6 CAUTION: Do not place any objects on top of a rack-mounted device unless that rack-mounted device is intended for use as a shelf. Statement 8 CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. Safety and environmental notices xv

18 Statement 12 CAUTION: The following label indicates a hot surface nearby. Statement 26 CAUTION: Do not place any object on top of rack-mounted devices. United Kingdom telecommunications safety requirement Notice to customers This apparatus is approved under approval number NS/G/1234/J/ for indirect connection to public communications systems in the United Kingdom. xvi SSPC Introduction and Planning Guide: Introduction and Planning Guide

19 Other safety information IBM System Storage Productivity Center has specific requirements for voltage, usage with visual-display workplace devices, and usage of a telecommunication line cord. The System Storage Productivity Center server is suitable for use on an information technology power-distribution system whose maximum phase-to-phase voltage is 240 V under any distribution fault condition. Restriction: This product is not suitable for use with visual-display workplace devices according to Clause 2 of the German Ordinance for Work with Visual Display Units. Attention: Use a telecommunication line cord that has a size of American wire gauge (AWG) 26 or larger, and is listed by Underwriters Laboratories (UL) or certified by the Canadian Standards Association (CSA). Safety and environmental notices xvii

20 xviii SSPC Introduction and Planning Guide: Introduction and Planning Guide

21 Preface This publication describes and provides planning information about IBM System Storage Productivity Center (SSPC). SSPC is an IBM Machine Type 2805 Model MC5 server that is preinstalled with IBM Tivoli Storage Productivity Center storage-management software on the Microsoft Windows Server 2008 R2 Standard operating system for 64-bit processors. SSPC centralizes management of complex and heterogeneous storage environments, including IBM enterprise storage systems and vendor-acquired storage systems. In addition, with proper licensing, SSPC provides advanced copy-service functions for IBM enterprise storage-systems hardware (such as IBM System Storage DS8000 and IBM System Storage SAN Volume Controller) by using IBM Tivoli Storage Productivity Center for Replication. Who should use this guide? This publication is intended for system planners or individuals serving as coordinators who are planning for the purchase, installation, or configuration of IBM Machine Type 2805 Model MC5 as IBM System Storage Productivity Center (SSPC). It is also intended for IBM service representatives who are preparing to install the SSPC server. Publications This topic lists publications in the IBM System Storage Productivity Center library and other related publications. It also describes how to access publications online, how to order publications, and how to submit comments on publications. The publications are available from the IBM publications center at Accessing publications online Publications for this product and other related products are available online. Information about installing, configuring, upgrading, and uninstalling the IBM System Storage Productivity Center and related products is available online. Use Table 1 on page xx to view and download these publications. Translated documents are available for some products. Copyright IBM Corp. 2007, 2010 xix

22 Table 1. Locations of publications for System Storage Productivity Center and related products Product Online location (see Note) IBM Tivoli Storage Productivity Center and IBM Tivoli Storage Productivity Center for Replication index.jsp. In the left navigation pane, click IBM Tivoli Storage Productivity Center. To obtain PDF documents, click IBM Tivoli Storage Productivity Center > Printable documentation. IBM Tivoli Storage Productivity Center for Replication for System z To view previous versions of the IBM Tivoli Storage Productivity Center Information Center, in the left navigation pane click Previous Versions and click the version that you want to view (for example, 4.1.1, 4.1, or 3.4.1). index.jsp. In the left navigation pane, click IBM Tivoli Storage Productivity Center for Replication for System z. To obtain PDF documents, click IBM Tivoli Storage Productivity Center for Replication for System z > Printable documentation. IBM WebSphere Application Server IBM System Storage Productivity Center To view previous versions of the IBM Tivoli Storage Productivity Center for Replication Information Center, in the left navigation pane click Previous Versions and click the version that you want to view (for example, 4.1.1, 4.1, or 3.4.1). zos_os390/ index.jsp. In the left navigation pane, click System Storage Productivity Center. To obtain PDF documents, click System Storage Productivity Center > Printable documentation. To view previous versions of the IBM System Storage Productivity Center Information Center, in the left navigation pane, click Previous Versions and click the version that you want to view (for example, 1.3.2, 1.3.1, or 1.3). IBM System Storage DS3000, IBM System Storage DS4000, or IBM System Storage DS5000 IBM System Storage DS6000 IBM System Storage DS8000 IBM System Storage DS Open Application Programming Interface publications ds6000ic/index.jsp ds8000ic/index.jsp Troubleshooting/Hardware/System_Storage/ Storage_software/Other_software_products/ CIM_Agent_for_DS_Open_(API)/ Use these publications for information about how to install, configure, and use the DS CIM agent. xx SSPC Introduction and Planning Guide: Introduction and Planning Guide

23 Table 1. Locations of publications for System Storage Productivity Center and related products (continued) Product Online location (see Note) IBM System Storage SAN Volume Controller IBM Storwize V7000 IBM XIV Storage System IBM DB2 Database for Linux, UNIX, and Windows IBM System Storage N series index.jsp index.jsp index.jsp index.jsp redbooks.html For more information about IBM System Storage N series, see software/. Note: If you print PDF documents on other than letter-sized paper, in the Print window select Fit to Printable Area in the Page Scaling field. This option is available when you click File > Print. Fit to Printable Area ensures that the full dimensions of a letter-sized page print on the paper that you are using. IBM Redbooks The IBM Redbooks are books on specialized topics. You can order publications through your IBM representative or the IBM branch office serving your locality. You can also search for and order books of interest to you by visiting the IBM Redbooks home page at redbooks. For information about IBM Tivoli Storage Productivity Center, see IBM Tivoli Storage Productivity Center V4.1 Release Guide. Search for SG Preface xxi

24 Translated publications Translated publications are available from the information center which is available in certain translated languages. It is displayed in the language that is appropriate for the browser locale setting. When a locale does not have a translated version, the Information Center is displayed in English, which is the default language. Translations of the PDFs are available when the Information Center is translated. Contact your service representative for more information about the translated publications and whether translations are available in your language. Ordering publications Information is provided for the ordering of IBM publications on the Internet or by telephone. You can order many IBM publications online at linkweb/publications/servlet/pbi.wss. You can also order by telephone. In the United States and Canada, call In other countries, contact your IBM service representative. Providing feedback about publications You can provide feedback about the product or publications. If you have comments or suggestions, go to portal/overview/hardware/system_storage/storage_software/ Storage_infrastructure_management/System_Storage_Productivity_Center_(SSPC)/. In the Support feedback pane, click Help us improve online support. xxii SSPC Introduction and Planning Guide: Introduction and Planning Guide

25 New for IBM System Storage Productivity Center Version 1.5 Use this information to learn about the new features and enhancements that are included in IBM System Storage Productivity Center (SSPC) Version 1.5. System Storage Productivity Center 1.5 adds the following new features, functions, and enhancements: Machine type MC5 SSPC machine type and model number 2805-MC5 is available with an Intel Quad-core Xeon processor that runs at 2.53 GHz. Tivoli Storage Productivity Center IBM Tivoli Storage Productivity Center Basic Edition and IBM Tivoli Storage Productivity Center for Replication Basic Edition are preinstalled on the System Storage Productivity Center server. Microsoft Windows Server 2008 R2 Standard operating system for 64-bit processors Tivoli Storage Productivity Center uses the Windows Server 2008 R2 Standard operating system for 64-bit processors. Optional preinstalled host bus adapter card To provide additional storage on the SSPC server, SSPC 1.5 offers an optional host bus adapter (HBA) so that you can move the Tivoli Storage Productivity Center database from the SSPC server to an internal, additional hard-disk drive or to a storage system. You can connect the storage system to the SSPC server directly or through a storage area network (SAN). The HBA can be ordered preinstalled on the SSPC server or as a Feature Code 3570 for an IBM service representative to install. Optional additional hard-disk drives To provide additional storage, SSPC 1.5 offers optional, additional hard-disk drives. To take advantage of this option, order a second pair of hard-disk drives as Feature Code 5190 if you want to move the Tivoli Storage Productivity Center from the SSPC server and make additional storage available. Contact your IBM service representative to install the additional hard-disk drives. Documentation about international power requirements Power-cord options are available for attaching the SSPC to a power-distribution unit (PDU) for a rack or to a country- or region-specific wall outlet. Options are provided in tables listing power cords and receptacles. DB2 9.7 Tivoli Storage Productivity Center supports IBM DB System Storage DS8000 Release 6.0 You can monitor IBM System Storage DS or earlier releases with SSPC. SAN Volume Controller Release 6.1 SSPC supports IBM System Storage SAN Volume Controller 6.1, but the graphical user interface (GUI) for SAN Volume Controller (the management GUI, formerly known as the console) is no longer preinstalled on the SSPC server. Instead, you can start the management GUI from the web browser Copyright IBM Corp. 2007, 2010 xxiii

26 on the SSPC desktop. Or after you configure SSPC for SAN Volume Controller, you can start the management GUI as an element manager through Tivoli Storage Productivity Center. When you configure SAN Volume Controller to Tivoli Storage Productivity Center, you must supply a private Secure Shell (SSH) key file in OpenSSH format or PuTTY (.ppk) format that is not protected by a password. In previous versions of SSPC, the PuTTY utility was preinstalled on the SSPC server so that you could convert a PuTTY.ppk key that was protected by a password to OpenSSH key format. The PuTTY utility is no longer preinstalled on the SSPC server. Instead, you can download and install the PuTTYgen utility from a website. With SSPC 1.5, the launch-in-context feature and single sign-on authentication are extended to SAN Volume Controller. Launch in context enables you to access external applications from the Tivoli Storage Productivity Center GUI. When you use single sign-on authentication, you can enter one user ID and password to access multiple applications. Launch in context and single sign-on were not supported for SAN Volume Controller Version 5.1 or earlier. Tivoli Storage Productivity Center for Replication also supports SAN Volume Controller Version 6.1. Storwize V7000 SSPC supports IBM Storwize V7000, a hardware and software solution that provides online storage optimization through real-time data compression. This solution helps to reduce costs without performance degradation. Tivoli Storage Productivity Center supports the Storwize V7000 GUI. The Storwize V7000 hardware consists of a set of drive enclosures. Control enclosures contain disk drives and two node canisters. The two nodes within the canisters make an I/O group that is attached to the SAN fabric. A single pair of nodes is responsible for serving I/O on a given volume. Because a volume is served by two nodes, there is no loss of availability if one node fails or is taken offline. Storwize V7000 can be used as a traditional redundant array of independent disks (RAID) storage system where the internal drives are configured into arrays, and volumes are created from those arrays. Storwize V7000 can also be used to virtualize other storage systems. Storwize V7000 supports both regular and solid-state drives (SSDs). A Storwize V7000 system without any internal drives can be used as a storage virtualization solution. Tivoli Storage Productivity Center provides basic support for this product, including discovery, probes, performance monitoring, Storage Optimizer, and SAN Planner. Similar to other systems, Storwize V7000 is displayed as an entity within data sources, reports, data collection schedules, the topology viewer, and so on. Tivoli Storage Productivity Center for Replication also supports Storwize V7000. Single sign-on authentication is available to Storwize V7000. Storwize V7000 includes the Easy Tier function. Java Web Start version of System Storage DS Storage Manager Release The Java Web Start version of IBM System Storage DS Storage Manager is xxiv SSPC Introduction and Planning Guide: Introduction and Planning Guide

27 available for you to optionally install on the SSPC server or on a remote server. The DS Storage Manager can manage the DS3000, DS4000, and DS5000. With DS Storage Manager 10.70, when you use Tivoli Storage Productivity Center to add and discover a DS CIM agent you can start the DS Storage Manager from the topology viewer, the Alert Log, or the Disk Manager of Tivoli Storage Productivity Center. IBM Java Release 1.6 IBM Java 1.6 is preinstalled and can be used with DS Storage Manager You do not need to download Java from Sun Microsystems. DS CIM agent management commands The DS CIM agent management commands (DSCIMCLI) for Release 5.5 are preinstalled on the SSPC server. Optional media to recover image for 2805-MC5 The optional media feature includes a recovery CD for the Microsoft Windows Server 2008 R2 Standard operating system and two recovery DVDs for the SSPC 1.5 image. Order Feature Code 9010 if you did not back up your SSPC 2805-MC5 image and you need to recover it. This document contains terminology, maintenance, and editorial changes. Technical changes or additions to the text and illustrations are indicated by a vertical line to the left of the change. New for IBM System Storage Productivity Center Version 1.5 xxv

28 xxvi SSPC Introduction and Planning Guide: Introduction and Planning Guide

29 New for System Storage Productivity Center Version Use this information to learn about the new features and enhancements that are included in IBM System Storage Productivity Center (SSPC) Version SSPC adds the following new features, functions, and enhancements: Two DVDs to recover the SSPC image Beginning with Version , the SSPC image no longer fits on a single DVD. Two image-recovery DVDs are included with the SSPC server and instructions for the recovery are available in the IBM System Storage Productivity Center User's Guide. The guide is located on the IBM System Storage Productivity Center Documentation CD, which is included with the SSPC server. Tivoli Storage Productivity Center 4.2 IBM Tivoli Storage Productivity Center Basic Edition 4.2 is preinstalled on the System Storage Productivity Center server. This release includes the following enhancements: v Broader documentation of the conditions that trigger errors during data collection, policy management, and other types of data-management jobs. v A new Configure Devices wizard to configure the devices that Tivoli Storage Productivity Center monitors. The wizard guides you through the steps for adding a device as a data source, running a discovery, including devices in groups, specifying alerts, and setting up schedules for collecting data. By using the wizard, you can configure storage systems, fabrics and switches, computers, and tape libraries. v A new Job Management panel in the navigation tree from which you can view and manage the schedules, runs, and jobs for the storage devices that Tivoli Storage Productivity Center monitors. The Job Management panel includes a Job Management - Recommendations window. Messages in the window indicate actions that you can take to more fully use Tivoli Storage Productivity Center to monitor your devices. v Common Information Model (CIM) agents are no longer required by Tivoli Storage Productivity Center to communicate with IBM System Storage DS8000 and IBM System Storage SAN Volume Controller. Instead, Tivoli Storage Productivity Center uses the enterprise storage server network interface (ESSNI) to communicate with DS8000 servers. It uses the SAN Volume Controller command-line interface (CLI) to communicate with SAN Volume Controller clusters. If you are upgrading Tivoli Storage Productivity Center, a migration tool is provided to help you migrate the existing storage system credentials and to change port numbers. Tivoli Storage Productivity Center for Disk Midrange Edition Tivoli Storage Productivity Center supports IBM Tivoli Storage Productivity Center for Disk Midrange Edition. Tivoli Storage Productivity Center for Disk Midrange Edition provides storage device configuration, performance monitoring, and management of storage area network (SAN) attached devices from a single console. This Copyright IBM Corp. 2007, 2010 xxvii

30 product provides basic disk functions and performance monitoring capabilities for IBM System Storage DS3000, IBM System Storage DS4000, and IBM System Storage DS5000. FlashCopy data replication comes with Tivoli Storage Productivity Center Basic Edition FlashCopy data replication is now included with the license for Tivoli Storage Productivity Center Basic Edition, which is preinstalled on the SSPC server. FlashCopy, which provides instant, point-in-time replication, was previously available when you purchased the license for IBM Tivoli Storage Productivity Center for Replication. DB2 9.7 Tivoli Storage Productivity Center now supports IBM DB System Storage DS8000 Release 5.0 You can monitor System Storage DS or earlier releases with SSPC. SAN Volume Controller Console Release IBM SAN Volume Controller Console is preinstalled on the SSPC server. When you add SAN Volume Controller to Tivoli Storage Productivity Center, you must supply a private Secure Shell (SSH) key file in OpenSSH format. If the private SSH key is protected by a password, instructions are provided for you to convert the key to OpenSSH format. System Storage DS Storage Manager Release The IBM System Storage DS Storage Manager user interface is available for you to optionally install on the SSPC server or on a remote server. The DS Storage Manager can manage the DS3000, DS4000, and DS5000. With DS Storage Manager 10.60, when you use Tivoli Storage Productivity Center to add and discover a DS CIM agent you can start the DS Storage Manager from the topology viewer, the Configuration Utility, or the Disk Manager of Tivoli Storage Productivity Center. IBM Java Version 6 IBM Java Version 6 is preinstalled and can be used with DS Storage Manager You do not need to download Java from Sun Microsystems. DS CIM agent management commands The DS CIM agent management commands (DSCIMCLI) for Release 5 are preinstalled on the SSPC server. This document contains terminology, maintenance, and editorial changes. Technical changes or additions to the text and illustrations are indicated by a vertical line to the left of the change. xxviii SSPC Introduction and Planning Guide: Introduction and Planning Guide

31 Chapter 1. Overview IBM System Storage Productivity Center (SSPC) is an IBM Machine Type 2805 server and preinstalled software that can help you improve and centralize the management of your storage environment through the integration of products. It provides a single point from which to manage your storage systems. System Storage Productivity Center simplifies storage management by: v Centralizing the management of storage network resources with IBM storage management software v Providing greater synergy between storage management software and IBM storage devices v Reducing the number of servers that are required to manage your software infrastructure v Providing a simple migration path from basic device management to using storage management applications that provide higher-level functions System Storage Productivity Center is a 1U, rack-mounted hardware appliance that uses IBM Tivoli Storage Productivity Center Basic Edition to manage storage for other storage systems. Also available with SSPC is IBM Tivoli Storage Productivity Center for Replication, an application that offers copy services to provide continuous availability and disaster recovery. Figure 1 shows the SSPC hardware appliance. Figure 1. Front view of the System Storage Productivity Center server. The illustrations in this document might differ slightly from your model. SSPC offers an optional host bus adapter (HBA) that you can use to move the IBM Tivoli Storage Productivity Center database or other applications from the SSPC server to a storage system or to an additional hard-disk drive on the SSPC server. The move to a storage system can be done directly or through a storage area network (SAN). Storage that you freed on the SSPC server then becomes available for another purpose. To obtain the HBA, order it to be preinstalled on the SSPC server or as a separate part for your IBM service representative to install. Customers are responsible for configuring the HBA. For prerequisites and Copyright IBM Corp. 2007,

32 instructions, go to the IBM System Storage Productivity Center Information Center at and search for Creating additional storage. SSPC manages devices with Tivoli Storage Productivity Center IBM System Storage Productivity Center (SSPC) uses IBM Tivoli Storage Productivity Center Basic Edition to manage storage devices. Tivoli Storage Productivity Center simplifies the complexity of managing multiple SAN-attached storage devices by letting you configure and manage SAN-attached devices from a single console. With Basic Edition, you can manage network storage components, such as: v IBM System Storage DS8000 v IBM System Storage SAN Volume Controller v IBM Storwize V7000 v IBM TotalStorage Enterprise Storage Server (ESS) v IBM System Storage disk systems (DS3000, DS4000, DS5000, DS6000, and DS8000 series) v IBM XIV Storage System v Other storage systems that use Storage Management Initiative Specification (SMI-S) standards Figure 2 illustrates how SSPC integrates supported storage-management applications. Figure 2. Overview of System Storage Productivity Center With the help of agents, Tivoli Storage Productivity Center discovers the devices to which it is configured. It then can start an element manager that is specific to each discovered device, and gather events and data for reports about storage management. For SAN fabrics, Tivoli Storage Productivity Center simplifies the management and improves the availability of the SAN environment. You can monitor and report on 2 SSPC Introduction and Planning Guide: Introduction and Planning Guide

33 SAN resources and use a single location for zone control. Tivoli Storage Productivity Center discovers existing zones and zone members so that you can modify or delete them. You can create new zones, and you can also use aliases. Tivoli Storage Productivity Center gives you the ability to view events happening in your SAN environment and record state changes. Events related to topology changes or updates can be forwarded to the IBM Tivoli Enterprise Console,to another manager that uses Simple Network Manager Protocol (SNMP), or to both. For the SAN fabric, Tivoli Storage Productivity Center works with host bus adapters (HBAs), disk systems, tape systems, SAN switches, routers, and gateways. SSPC might also be used with other hardware that is used by Tivoli Storage Productivity Center. For a complete list of supported devices, go to &context=ssmn28&context=ssmmup&context=ss8jb5&context=ss8jfm &q1=support+matrix&uid=swg &loc=en_us&cs=utf-8&lang=en and click the link for Tivoli Storage Productivity Center 4.2. Tivoli Storage Productivity Center 4.2 and later works with DB You can, optionally, migrate your Tivoli Storage Productivity Center databases from DB2 9.5, 9.1, or 8.2 to DB Tivoli Storage Productivity Center continues to work with DB2 9.5 and 9.1. For information about how Tivoli Storage Productivity Center discovers devices and gathers data, see Collect data from devices by using Tivoli Storage Productivity Center on page 5. Configure devices for monitoring by using Tivoli Storage Productivity Center In Tivoli Storage Productivity Center 4.2 and later, all tasks for setting up a device are included in the Configure Devices wizard. The wizard guides you through the steps for adding a device as a data source, running a discovery, adding devices to groups, specifying alerts, and setting up data-collection schedules. You can use the wizard to configure storage devices, fabrics and switches, computers, and tape libraries. You can add multiple devices of the same type by using a single session of the wizard. For example, using the wizard, you can add IBM System Storage DS8000, IBM System Storage SAN Volume Controller, and other storage devices that collect data through Common Information Model (CIM) agents at the same time. You cannot configure multiple devices of different types at the same time. For example, you cannot add a storage device and a fabric in a single session of the wizard. To configure storage devices so that they can be monitored by Tivoli Storage Productivity Center, go to the IBM System Storage Productivity Center Information Center at and search for configuring SSPC. Chapter 1. Overview 3

34 Start GUIs and applications on devices by using Tivoli Storage Productivity Center IBM System Storage Productivity Center (SSPC) uses IBM Tivoli Storage Productivity Center to start graphical user interfaces (GUIs) and external applications, such as element managers, for storage devices. An element manager is vendor-specific software that administers a particular storage device. It is sometimes referred to as the GUI for a device. Table 2 shows the element managers for storage devices that Tivoli Storage Productivity Center can start and SSPC can manage. The element managers are the GUIs of each storage device. Table 2. Storage devices and their element managers Storage device Element manager IBM System Storage DS8000 IBM System Storage DS8000 Storage Manager IBM System Storage SAN Volume Controller SAN Volume Controller management GUI IBM Storwize V7000 Storwize V7000 management GUI IBM System Storage DS3000, IBM DS Storage Manager IBM System Storage DS4000, or IBM System Storage DS5000 Integrated into the Tivoli Storage Productivity Center are both IBM Tivoli Storage Productivity Center for Replication, an application that manages the advanced copy services that are necessary for continuous availability and disaster recovery, and IBM Tivoli Integrated Portal, a standards-based architecture for Web administration. You can access Tivoli Storage Productivity Center and Tivoli Storage Productivity Center for Replication from the Tivoli Integrated Portal GUI, and you can access Tivoli Storage Productivity Center for Replication from the Tivoli Storage Productivity Center GUI. With the Tivoli Storage Productivity Center, components of the Tivoli Integrated Portal, Tivoli Storage Productivity Center for Replication, and Tivoli Storage Productivity Center are automatically configured to use a feature known as launch-in-context. The launch-in-context feature gives you the ability to access external applications from the Tivoli Storage Productivity Center GUI. The most prevalent external applications that use the launch-in-context feature are element managers. The launch-in-context feature provides starting points in the Tivoli Storage Productivity Center GUI so you can click a button or select a menu item to start an element manager and work with a specific device. There are three levels of launch-in-context ability: Simple launch This level exists in TotalStorage Productivity Center Tivoli Storage Productivity Center discovers basic information about the device and the management of the device. Launch with parameters You can specify additional parameters in the URL or command-line interface when starting an application. When the parameters are passed, 4 SSPC Introduction and Planning Guide: Introduction and Planning Guide

35 you can navigate to a particular panel or state of the application that was started. You can also identify objects to operate on and possibly provide values to use in the operation. Launch with single sign-on You can enhance the launch-in-context feature to include single sign-on. Single sign-on is an authentication process that lets you enter one user ID and password to access multiple applications. Single sign-on integrates with the launch-in-context feature so that you can move from one application to a specific location in a second application. An external application can use single sign-on to authenticate with the same user repository as Tivoli Storage Productivity Center. An example of such a user repository is a directory that complies with the Lightweight Directory Access Protocol (LDAP). External applications that do not include the WebSphere Application Server require the authentication service that is provided by Tivoli Integrated Portal. For example, the element managers for the IBM System Storage DS8000 (the DS8000 Storage Manager) and the SAN Volume Controller both use the authentication service of Tivoli Integrated Portal to handle launch-in-context with single sign-on from the Tivoli Storage Productivity Center GUI. The installation of Tivoli Integrated Portal is required to enable single sign-on for Tivoli Storage Productivity Center. Single sign-on lets you access: v v Tivoli Storage Productivity Center and Tivoli Storage Productivity Center for Replication from the Tivoli Integrated Portal GUI Tivoli Storage Productivity Center for Replication from the Tivoli Storage Productivity Center GUI v External applications, such as element managers from the Tivoli Storage Productivity Center GUI The single sign-on feature requires a centralized user and group repository, such as an LDAP-compliant directory, that all participating applications can access. Also, Tivoli Storage Productivity Center uses Lightweight Third Party Authentication (LTPA) tokens to pass the user information between applications. To use LTPA tokens for single sign-on, each participating application must possess the same set of keys to encode and decode the user information contained in the token. As an additional security feature, the LTPA tokens expire after a determined amount of time. When the tokens expire, you must reenter your user ID and password information. If you select operating system authentication, the use of the single sign-on feature is limited. Operating system authentication does not use single sign-on for element managers, even when the element manager is installed on the same server as Tivoli Storage Productivity Center. For more information about authentication, go to the IBM System Storage Productivity Center Information Center at infocenter/tivihelp/v4r1/index.jsp and search for single sign-on. Collect data from devices by using Tivoli Storage Productivity Center IBM Tivoli Storage Productivity Center Basic Edition uses agents to gather data from devices and to create reports about the storage resources in your Chapter 1. Overview 5

36 environment. The type of agent that Tivoli Storage Productivity Center uses is specific to the type of device that it monitors. The agents are: Storage Management Initiative Specification (SMI-S) providers SMI-S providers or Common Information Model (CIM) agents are provided by the vendor of the storage device, fabric switch, or tape library. For storage devices, they are needed for storage asset information, provisioning, and alerting. The CIM agents are also used for certain switch models to collect topology information, port state information, zoning information, zone control, and alerting. For tape libraries, they are used for asset and inventory information. Each vendor of a storage device, fabric switch, or tape library supplies unique CIM agent code for its family of devices. This CIM agent code implements an SMI-S provider to communicate between Tivoli Storage Productivity Center and the managed devices. After you install and configure a CIM agent for the storage device, fabric switch, or tape library that you want to monitor, you must configure Tivoli Storage Productivity Center to communicate with it. When setting up your CIM agents for managing devices, read the CIM agent documentation first. The documentation provides guidelines for how many devices the CIM agent can manage. If the CIM agent documentation does not include such guidelines, limit three systems per CIM agent. Tip: CIM agents are no longer required by Tivoli Storage Productivity Center to communicate with IBM System Storage DS8000 and IBM System Storage SAN Volume Controller. Instead, Tivoli Storage Productivity Center uses the enterprise storage server network interface (ESSNI) to communicate with DS8000 servers. It uses the SAN Volume Controller command-line interface (CLI) to communicate with SAN Volume Controller clusters. For IBM Storwize V7000, it uses the Storwize V7000 CLI to communicate with Storwize V7000 clusters. Storage Resource agents Storage Resource agents collect information from computer systems (host systems) on which they are installed. The information is collected through probe jobs. In Tivoli Storage Productivity Center 4.2, Storage Resource agents perform the data-collection functions that were previously performed by Data agents and Fabric agents. You can no longer install Data agents and Fabric agents. (Out-of-band Fabric agents are still supported and their function remains unchanged.) The Storage Resource agent probe is equivalent to the information that is collected by probes that use the Data or Fabric agent. Tivoli Storage Productivity Center works with Storage Resource agents on Microsoft Windows, AIX, Linux, HP-UX, and Oracle Solaris operating systems. Storage Resource agents do not require the Agent Manager application. You can deploy them to other servers by using the Tivoli Storage Productivity Center GUI. For storage devices that are monitored by Storage Resource agents, you cannot change zone configuration. You also cannot receive report information about host bus adapters (HBAs), fabric topology, or zoning for fabrics that are connected to a server that runs the Linux operating system on pseries or zseries hardware. These limitations also apply to Storage Resource agents on all guest operating systems for VMware configurations. 6 SSPC Introduction and Planning Guide: Introduction and Planning Guide

37 The Data agents, Fabric agents, and Agent Manager are supported in Tivoli Storage Productivity Center Release 4.2, but no new function is added to these components. The Data agents and Fabric agents are supported by Releases 3.3.2, 4.0, 4.1.0, and 4.1.1, and can communicate with Release 4.2. Most of the information about Tivoli Common Agent Services has been removed from the documentation for Tivoli Storage Productivity Center. However, this information is still available in the Tivoli Storage Productivity Center Information Center. To view the information, go to In the left navigation panel, click Previous Versions -> Version For additional information about Storage Resource agents, go to the IBM System Storage Productivity Center Information Center at and search for Deployment considerations for Storage Resource agents. To view sample reports, search for Accessing reports about storage resources. Out-of-band agents The out-of-band agents collect topology information from fabric switches through the Internet Protocol (IP) network by using Simple Network Management Protocol (SNMP) queries to the switches. A best practice is for Tivoli Storage Productivity Center to communicate with the out-of-band agent (SNMP agent) on each switch in each SAN fabric that it manages. The type of device that you want Tivoli Storage Productivity Center to monitor determines the method of collecting data. Table 3 shows the ways that Tivoli Storage Productivity Center collects data from devices that are managed by System Storage Productivity Center. Table 3. Methods by which Tivoli Storage Productivity Center Basic Edition collects data. The method varies, depending on the type of device that the SSPC manages. Type of device managed by SSPC Method of collecting data from device IBM System Storage DS8000 Enterprise storage server network interface (ESSNI) IBM System Storage SAN Volume Controller SAN Volume Controller command-line interface (CLI) IBM Storwize V7000 Storwize V7000 command-line interface (CLI) IBM System Storage DS3000 CIM agent (see Note) IBM System Storage DS4000 CIM agent (see Note) IBM System Storage DS5000 CIM agent (see Note) Computer (host) systems Storage Resource agent Fabrics and switches Storage Resource agent or Fabric agent Note: As specified by the Storage Management Initiative Specification (SMI-S), CIM agents use the Service Location Protocol (SLP) to discover devices. SSPC is preinstalled with IBM Tivoli Storage Productivity Center Basic Edition. Greater functionality is available when you upgrade to other Tivoli Storage Productivity Center packages. To understand the functions that Basic Edition offers and to learn about the different packages, go to the IBM Tivoli Storage Productivity Center Information Center at infocenter/tivihelp/v4r1/index.jsp and search for IBM System Storage Productivity Center packages. Chapter 1. Overview 7

38 Monitor devices by using Tivoli Storage Productivity Center IBM Tivoli Storage Productivity Center provides a set of policy-driven automated tools for managing storage capacity, availability, events, and assets in your enterprise environment. It offers storage management from the host and application to the target storage device. It also provides configuration and management of disk and tape devices, SAN fabric management and configuration, and capacity monitoring. Tivoli Storage Productivity Center can help you identify, evaluate, control, and predict your enterprise storage management assets. Because it is policy-based, it can detect potential problems and automatically make adjustments based on the policies and actions that you define. For example, it can notify you when your system is running out of disk space or warn you of impending storage hardware failure. By alerting you to issues related to your stored data, it enables you to prevent unnecessary system and application downtime. Tivoli Storage Productivity Center 4.2 and later includes a Job Management panel in its navigation tree from which you can view and manage the schedules, runs, and jobs for the storage devices that Tivoli Storage Productivity Center monitors. A schedule is a definition of a monitoring task that collects data about storage resources. Monitoring tasks include scans, probes, pings, quotas, and discovery. For example, you might define a probe schedule to collect data about storage devices, and define a scan schedule to collect file-level information about servers. A run is a single invocation of a schedule, and a job is a unit of work within a run for a schedule. One run might include multiple jobs; for example, a device probe schedule that creates one job for each device for which it collects data. By using the Job Management panel, you can: v View information about all schedules, runs, and jobs in one central location. In Tivoli Storage Productivity Center 4.2 and earlier, this information was available only through nodes under each schedule type in the Tivoli Storage Productivity Center navigation tree. v Identify all schedules that include a particular storage device. v Identify all schedules, runs, and jobs that encounter problems during operation. v Ensure that a storage device is fully monitored by Tivoli Storage Productivity Center. v Edit, rename, delete, and run schedules. You must be logged on as the user who created a schedule to perform some of these actions. The Job Management panel includes a Job Management - Recommendations window. Messages in the window indicate actions that you can take to more fully use IBM Tivoli Storage Productivity Center to monitor your devices. To learn more, go to the Tivoli Storage Productivity Center Information Center at Search for Managing schedules, jobs, and runs and Job Management - Recommendations. Analyze storage resources with reports from Tivoli Storage Productivity Center IBM Tivoli Storage Productivity Center provides over 300 reports that you can use to analyze and manage your storage resources. Reports from Tivoli Storage Productivity Center answer such questions as: 8 SSPC Introduction and Planning Guide: Introduction and Planning Guide

39 v What hardware is currently used in our organization? v How much storage space are we using? v How much unused or unallocated storage space do we have? v How much file system space is being consumed, and how is that space related to external or internal storage (without counting shared space multiple times)? v What is the total disk capacity and available disk space for each of the storage systems in my environment? v What is the storage capacity of the components within a storage system, including disks, volumes, storage pools, array sites, disk groups, and ranks? v What is the total amount of storage system volume space or virtual storage space that is identified as the back-end disk space on a monitored storage system virtualizer (for example, IBM System Storage SAN Volume Controller)? v What devices are managed by the CIM agents that act as data sources for Tivoli Storage Productivity Center? With reports from Tivoli Storage Productivity Center, you can view information about the computers, storage subsystems, switches, clusters, disks, file systems, hypervisors, users, and servers that run Tivoli Storage Productivity Center in your environment. Tivoli Storage Productivity Center constructs the reports from the data that it accumulates during data-collection jobs. It then stores the data in its database repository. You can view reports that are predefined by Tivoli Storage Productivity Center, or you can create your own user-defined reports, tables of data, and graphical charts to assess information that is collected by the monitoring and quota jobs. From the reports, you can derive a detailed look or a high-level overview of your storage resources. For information about reports for storage resources, go to the IBM Tivoli Storage Productivity Center Information Center at infocenter/tivihelp/v4r1/index.jsp and search for Accessing reports about storage resources. SSPC manages System Storage DS8000 The graphical user interface (GUI) of IBM System Storage DS8000 Storage Manager is accessible from IBM System Storage Productivity Center (SSPC) through the IBM Tivoli Storage Productivity Center GUI. Tivoli Storage Productivity Center provides a Configure Devices wizard so that you can configure SSPC for DS8000 servers. The wizard includes a DS8000 element manager page, from which you can add and manage multiple DS8000 element managers. With the DS8000 element manager page, you can: v v Access the IBM DS8000 Storage Manager interface that is embedded in the DS8000 Hardware Management Console (HMC) Use the IBM DS8000 Storage Manager interface to configure and administer its associated IBM DS8000 storage arrays. The HMC is the console located inside the DS8000 storage system. Starting with Release 2, the DS8000 includes the CIM agent, the Enterprise Storage Server Network Interface Server, and the client, as well as the disk drives. The HMC uses IBM WebSphere software products to display web pages to: v v The web browser that is embedded in the Tivoli Storage Productivity Center GUI A browser directly on the HMC Chapter 1. Overview 9

40 Tivoli Storage Productivity Center 4.2 and later no longer uses the CIM agent to communicate with DS8000. Instead, it uses the enterprise storage server network interface (ESSNI) on the DS8000 server. ESSNI is required for Tivoli Storage Productivity Center to collect storage-asset information from DS8000, and to provide provisioning and alerting. SSPC manages System Storage SAN Volume Controller The IBM System Storage SAN Volume Controller combines software and hardware into an appliance that uses symmetric virtualization, which creates a pool of managed disks (MDisks) from the attached storage systems. Those storage systems are then mapped to a set of virtual disks (VDisks) for use by attached host systems. System administrators can view and access a common pool of storage on the SAN. With IBM System Storage Productivity Center (SSPC) Version 1.5 and later, the SAN Volume Controller management GUI (formerly known as the SAN Volume Controller console) is no longer preinstalled on the SSPC server. To use the SAN Volume Controller 6.1 management GUI, you can access it in one of two ways: v v Start the management GUI from the web browser on the SSPC desktop by typing where IP_address is the IP address of your SAN Volume Controller cluster. After you configure SSPC for SAN Volume Controller, start the management GUI as an element manager through IBM Tivoli Storage Productivity Center. For instructions, go to the IBM Tivoli Storage Productivity Center Information Center at and search for Configuring SSPC for SAN Volume Controller. To use the management GUI for SAN Volume Controller or earlier, go to the IBM System Storage SAN Volume Controller Information Center at Search for Installing or upgrading the SAN Volume Controller software. For SAN Volume Controller and later, the Common Information Model (CIM) agent is not installed on the SSPC server. Instead, the CIM agent has moved from the SSPC server and is now embedded in the SAN Volume Controller cluster. If it is necessary to manage an older level of the SAN Volume Controller, install the corresponding CIM agent on the SSPC server. When you configure SAN Volume Controller to IBM Tivoli Storage Productivity Center, you must supply a private Secure Shell (SSH) key file in OpenSSH format or PuTTY (.ppk) format that is not protected by a password. You can convert a PuTTY.ppk key that is protected by a password to OpenSSH key format by using the PuTTYgen utility. With SSPC Version 1.5, the PuTTY utility is no longer preinstalled. Instead, you can convert the key to OpenSSH key format using a device configuration wizard. See the IBM Tivoli Storage Productivity Center Information Center at index.jsp and search for Adding a SAN Volume Controller or Storwize V7000 cluster by using the Configure Devices wizard. The SAN Volume Controller software performs the following functions for the host systems that attach to SAN Volume Controller over the SAN: v Creates a single pool of storage v Provides logical unit virtualization v Manages logical volumes 10 SSPC Introduction and Planning Guide: Introduction and Planning Guide

41 v Mirrors logical volumes The SAN Volume Controller also provides the following features: v Large cache v Copy Services FlashCopy (point-in-time copy) Metro Mirror (synchronous copy) Global Mirror (asynchronous copy) Data migration v Space management Mapping that is based on performance of the characteristics that you want Service quality metering Space-efficient logical volumes (thin provisioning) The SAN Volume Controller hardware consists of a SAN Volume Controller node that is an individual server in a SAN Volume Controller cluster. The nodes are always installed in pairs, with a minimum of one and a maximum of four pairs of nodes constituting a cluster. Each pair of nodes is known as an I/O group. All I/O operations that are managed by the nodes in an I/O group are cached on both nodes. I/O groups take the storage that is presented to the SAN as MDisks by the storage systems and translates the storage into logical disks, known as VDisks, that are used by applications on the hosts. A node resides in only one I/O group and provides access to the VDisks in that I/O group. As a host for the SAN Volume Controller graphical user interface (GUI), one SSPC is required for every four SAN Volume Controller clusters. With SAN Volume Controller, you can work with virtual disk copies, so that when the SAN Volume Controller is probed by Tivoli Storage Productivity Center, all virtual disks have underlying logical volumes representing the virtual disk. SSPC manages Storwize V7000 IBM Storwize V7000 is a storage system that uses a technology known as redundant array of independent disks (RAID). You can use Storwize V7000 as a traditional RAID storage system or to virtualize other storage systems. The Storwize V7000 software performs the following functions for the host systems that are attached to Storwize V7000 hardware: v Creates a single pool of storage v Virtualizes logical units v Manages logical volumes v Mirrors logical volumes The software also provides these functions: v Large scalable cache v Copy services, which include: IBM FlashCopy (point-in-time copy), including thin-provisioned FlashCopy to make multiple targets affordable Metro Mirror (synchronous copy) Global Mirror (asynchronous copy) Chapter 1. Overview 11

42 v Data migration Space management, which includes: IBM System Storage Easy Tier to migrate the most frequently used data to higher performing storage Metering of service quality when combined with IBM Tivoli Storage Productivity Center Thin-provisioned logical volumes Storwize V7000 includes IBM System Storage Easy Tier, a function that responds to the presence of solid-state drives (SSDs) in a storage pool that also contains hard-disk drives (HDDs). The system automatically and nondisruptively moves frequently accessed data from HDD MDisks to SSD MDisks, thus placing such data in a faster tier of storage. Easy Tier eliminates manual intervention when assigning highly active data on volumes to faster-responding storage. In this dynamically tiered environment, data movement is seamless to the host application, regardless of the storage tier in which the data resides. Manual controls exist so that you can change the default behavior, for example, such as turning off Easy Tier on storage pools that have both types of MDisks. IBM Tivoli Storage Productivity Center provides basic support for Easy Tier, including discovery, probes, performance monitoring, Storage Optimizer, and SAN Planner. Tivoli Storage Productivity Center reports and topology views also provide information about the tier, tier capacity, and tier-free capacity for Storwize V7000. The Storwize V7000 storage system consists of the following set of drive enclosures: Control enclosures Control enclosures contain disk drives and two node canisters. The two nodes within the canisters make an input and output (I/O) group that is attached to the storage area network (SAN) fabric. A single pair of nodes is responsible for serving I/O on a given volume. Because a volume is served by two nodes, there is no loss of availability if one node fails or is taken offline. Expansion enclosures Expansion enclosures contain drives and are attached to control enclosures. Expansion canisters include the serial-attached SCSI (SAS) interface hardware that enables the node hardware to use the drives of the expansion enclosures. When you use Storwize V7000 as a traditional RAID storage system, hosts send I/O to volumes that are created from arrays of internal drives. When you use Storwize V7000 to virtualize other storage systems, hosts send I/O to volumes, but for some volumes, the I/O is sent to managed disks on other RAID storage systems. For other volumes, the I/O uses internal arrays. Storwize V7000 supports regular and solid-state drives (SSDs). A Storwize V7000 system without internal drives can also be used as a storage virtualization solution. The Common Information Model (CIM) agent for Storwize V7000 serves as a configuration interface for the product. The CIM agent consists of the following main components: 12 SSPC Introduction and Planning Guide: Introduction and Planning Guide

43 v v v CIM object manager (CIMOM) Service Location Protocol (SLP) agent Storwize V7000 provider You can start the graphical user interface (GUI) of the Storwize V7000 storage system from the web browser on the IBM System Storage Productivity Center (SSPC) desktop. Type where IP_address is the IP address of your Storwize V7000 cluster. SSPC manages DS3000, DS4000, and DS5000 You can optionally install the IBM System Storage DS Storage Manager user interface on the IBM System Storage Productivity Center (SSPC) server or on a remote server so that you can manage the IBM System Storage DS3000, IBM System Storage DS4000, or IBM System Storage DS5000 from a single console. The DS4000 series of storage servers use Redundant Array of Independent Disks (RAID) technology. RAID technology is used to protect the user data from disk drive failures. DS4000 storage servers contain Fibre Channel (FC) interfaces to connect both the host systems and disk drive enclosures. The storage servers in the DS4000 series provide high system availability through the use of hot-swappable and redundant components. This capability is crucial when the storage server is placed in high-end customer environments such as server consolidation on storage area networks (SANs). The DS Storage Manager software is used to configure, manage, and troubleshoot the DS4000 or DS5000 storage servers. With DS Storage Manager, you can: v Configure RAID arrays and logical drives v Assign logical drives to hosts v Replace and rebuild failed disk drives v Expand the size of the arrays and logical drives v Convert from one RAID level to another The DS Storage Manager also offers troubleshooting and management tasks such as: v Checking the status of the storage server components v Updating the firmware of the RAID controllers v Managing the storage server After you add and discover a DS CIM agent, you can start the DS Storage Manager from the user interface of the Tivoli Storage Productivity Center. You can start the Storage Manager from the topology viewer, Alert Log, or Disk Manager. Also with DS Storage Manager, you can use advanced features of IBM Tivoli Storage Productivity Center for Replication, such as FlashCopy, Volume Copy, and Enhanced Remote Mirroring. To use Tivoli Storage Productivity Center to view reports and topology from the DS3000, DS4000, or DS5000, you must first install the appropriate SMI-S Provider (CIM agent) for the storage system (on a separate server; not on the SSPC server). To determine the appropriate SMI-S Provider for the storage system, go to Chapter 1. Overview 13

44 &context=ssmn28&context=ssmmup&context=ss8jb5&context=ss8jfm &q1=support+matrix&uid=swg &loc=en_us&cs=utf-8&lang=en and click the link for Tivoli Storage Productivity Center 4.2. For information about SMI-S Providers, contact LSI at external_raid/management_software/smis_provider/index.html. When you configure SSPC for the DS3000, DS4000, or DS5000 server, it is no longer necessary to install Java. Instead, IBM Java Version 6 comes preinstalled on the SSPC server. SSPC is installed with DS CIM agent management commands The DS CIM agent management commands (DSCIMCLI) are installed on the System Storage Productivity Center (SSPC). The DSCIMCLI can manage the Common Information Model (CIM) agents for IBM System Storage DS6000 and IBM TotalStorage Enterprise Storage Server (ESS). For information about the CIM agent management commands, see DS Open Application Programming Interface Reference. To obtain this publication, go to System_Storage/Storage_software/Other_software_products/ CIM_Agent_for_DS_Open_(API)/. In the Choose your task pane, click Documentation. From the Product documentation pane, click Documentation, and scroll to locate the correct document for your CIM agent. For IBM System Storage DS8000, use the following DS CIM agents for the specified releases: v DS CIM agent for DS8000 R4.1 v DS CIM agent for DS8000 R4.2 v DS CIM agent for DS8000 R4.3 and R5.x v DS CIM agent 5.5 for DS8000 R6 In IBM Tivoli Storage Productivity Center 4.2, the enterprise storage server network interface (ESSNI) replaces the CIM agent as the interface for Tivoli Storage Productivity Center to communicate with the DS8000 server. SSPC offers continuous availability and disaster recovery through Tivoli Storage Productivity Center for Replication You can use IBM Tivoli Storage Productivity Center for Replication to obtain continuous availability and disaster recovery solutions by using point-in-time and continuous data replication. Tivoli Storage Productivity Center for Replication offers several methods of data replication. FlashCopy data replication comes with the license for IBM Tivoli Storage Productivity Center Basic Edition, which is preinstalled on IBM System Storage Productivity Center. FlashCopy uses point-in-time replication. Table 19 on page 41 shows the types of data replication that are offered by Tivoli Storage Productivity Center for Replication. To obtain greater functionality than FlashCopy replication, you can purchase and accept the license for IBM Tivoli Storage Productivity Center for Replication Two Site Business Continuity, IBM Tivoli Storage Productivity Center for Replication 14 SSPC Introduction and Planning Guide: Introduction and Planning Guide

45 Three Site Business Continuity, or the try-and-buy version of Tivoli Storage Productivity Center for Replication Two Site Business Continuity. For a description of each license, see Table 4. Table 4. Licenses offered by Tivoli Storage Productivity Center for Replication License (see Note) Includes Description IBM Tivoli Storage Productivity Center Basic Edition, which is preinstalled on IBM System Storage Productivity Center Two Site Business Continuity Three Site Business Continuity 60-day try-and-buy version of the Two Site Business Continuity license FlashCopy sessions Includes: v Everything in the license for Tivoli Storage Productivity Center Basic Edition v All Metro Mirror and Global Mirror session types v High-availability functions Includes: v Everything in the license for Tivoli Storage Productivity Center Basic Edition v Everything in the license for Two Site Business Continuity v Metro Global Mirror session types Includes the same functions as the licensed product FlashCopy replication creates a point-in-time copy in which the target volume contains a copy of the data that was on the source volume when the FlashCopy was established. The Two Site Business Continuity license provides continuous availability and disaster recovery solutions by using point-in-time replication (which includes FlashCopy), and continuous replication (which includes Metro Mirror, Global Mirror, and Metro Global Mirror). With the Two Site Business Continuity license, you can use failover or failback sessions to ensure that your data exists on both of your sites. You can also reverse the direction of the data flow in the session, making your secondary site your primary site, if necessary. The Three Site Business Continuity license is an optional feature that provides you with all the capabilities of the Two Site Business Continuity license. It also gives you the ability to perform a Metro Global Mirror copy operation (with failover or failback sessions) to secondary and tertiary sites. Known as try and buy, this version is available if you have System Storage Productivity Center and Tivoli Storage Productivity Center for Replication preinstalled in your environment. It is limited to 10 customers at one time. For information about try and buy, go to the IBM Tivoli Storage Productivity Center for Replication Information Center at publib.boulder.ibm.com/infocenter/ tivihelp/v4r1/index.jsp and search for evaluating the (try and buy) product. Note: To use FlashCopy, DS8000 users must purchase a hardware feature code. The type of feature code required is based on terabyte usage. For information, contact your IBM software marketing representative. Chapter 1. Overview 15

46 Overview of installing and configuring SSPC The basic steps for setting up IBM System Storage Productivity Center (SSPC) consist of configuring the Windows operating system, testing the network connection, and configuring SSPC for the devices that you want it to manage. Figure 3 illustrates the steps that the IBM service representative and you must perform to install and configure System Storage Productivity Center. Figure 3. Overview of installing and configuring System Storage Productivity Center 16 SSPC Introduction and Planning Guide: Introduction and Planning Guide

47 Chapter 2. System Storage Productivity Center options IBM System Storage Productivity Center (SSPC) offers several different program options, depending on the functions you want. This topic provides information about those options. The following software components are preinstalled on the SSPC 2805-MC5 server: v The English version of Microsoft Windows Server 2008 R2 Standard operating system for 64-bit processors v IBM DB2 Enterprise Server Edition 9.7 v IBM Tivoli Storage Productivity Center v IBM Tivoli Storage Productivity Center for Replication v IBM DS CIM agent management commands (DSCIMCLI) 5.5 When you start the SSPC server, the system prompts you for the acceptance of the Windows License Agreement and for the license key. You can optionally install these programs: Upgrades for Tivoli Storage Productivity Center Several different commercially available packages of Tivoli Storage Productivity Center provide additional functionality beyond IBM Tivoli Storage Productivity Center Basic Edition. IBM Tivoli Storage Productivity Center for Disk allows you to monitor storage systems for performance. IBM Tivoli Storage Productivity Center for Data allows you to collect and monitor file systems and databases. For devices that are attached to a storage area network (SAN), IBM Tivoli Storage Productivity Center for Disk Midrange Edition offers management and performance monitoring from a single console. In particular, this package monitors performance of the IBM System Storage DS3000, IBM System Storage DS4000, or IBM System Storage DS5000. IBM Tivoli Storage Productivity Center Standard Edition Standard Edition is a bundle that includes all other packages, along with SAN planning tools that use information collected from the Tivoli Storage Productivity Center components. A complete overview of the Tivoli Storage Productivity Center suite of products is available at For instructions about upgrading Tivoli Storage Productivity Center, go to the IBM System Storage Productivity Center Information Center at and search for Upgrading Tivoli Storage Productivity Center. Upgrades for Tivoli Storage Productivity Center for Replication Tivoli Storage Productivity Center Basic Edition provides basic point-in-time data replication through its FlashCopy sessions. You can upgrade to continuous data replication offered by Tivoli Storage Productivity Center for Replication Two Site Business Continuity or to the high-availability disaster-recovery solution offered by Tivoli Storage Productivity Center for Replication Three Site Business Continuity. For instructions about upgrading, go to the IBM System Storage Productivity Center Information Center at tivihelp/v4r1/index.jsp and search for Upgrading to the Two Site or Three Site Business Continuity license. Copyright IBM Corp. 2007,

48 DS CLI commands You can install the DS CLI commands on the System Storage Productivity Center server. (Do not confuse these commands with the DS CIM agent commands: DSCIMCLI.) For information about installing DS CLI commands, see ds8000ic/index.jsp. Click Command-line interface > Installing the DS CLI. DS3000, DS4000, or DS5000 Storage Manager user interface You can install the DS3000, DS4000, or DS5000 Storage Manager user interface on the SSPC server. For information about installing the user interface, go to the IBM System Storage Productivity Center Information Center at index.jsp and search for Configuring SSPC for DS3000, DS4000, and DS5000. Antivirus software As a best practice, install a backup and antivirus solution on the SSPC in addition to maintaining the operating system with regular patches. Do not install software other than the base SSPC installation, backup, and antivirus software. 18 SSPC Introduction and Planning Guide: Introduction and Planning Guide

49 Chapter 3. Hardware components The SSPC consists of an IBM System x server running the Microsoft Windows Server 2008 R2 Standard operating system. This topic describes the standard SSPC server configuration. The SSPC 2805-MC5 server is a rack-model server with the following characteristics: v v v v v v One Intel Xeon quad-core processor, with a speed of 2.53 GHz, a cache of 8 MB, and power consumption of 80 W 8 GB of RAM (two registered-memory, dual in-line memory modules (RDIMMs) of double-data-rate three (DDR3) memory, with a data rate of 1333 MHz) Two 2.5-inch, hot-swap serial-attached SCSI (SAS), 300-GB hard-disk drives, each with a speed of 10 K One Broadcom 6708 Ethernet card One CD or DVD bay with read capability Two PCI riser slots: Slot 1 is for PCI Express Gen2 x16 low-profile cards Slot 2 is for PCI Express Gen2 x16 half-length, full-height cards Optionally, you can add a keyboard video mouse console (KVM), or a redundant power supply. The SSPC 2805-MC5 server can support four 2.5-inch hot-swap serial-attached SCSI (SAS) hard-disk drives. Note: You can create a server that is equivalent to the SSPC by installing the SSPC software on any supported server. However, the hardware support included with the SSPC is available only if the software is installed on a 2805-MC5 server. For more information, go to the IBM System Storage Productivity Center Information Center at and search for Installing System Storage Productivity Center components. For additional information, see the IBM System x3550 M3 Type 7944 Installation and User's Guide. This publication is available on the IBM System Storage Productivity Center Documentation CD, which comes with the SSPC server. Planning for hardware installation The SSPC server is installed by an IBM service representative. Before the IBM service representative can set up your IBM System Storage Productivity Center hardware, you must verify that the prerequisite conditions for installation are met. 1. Verify that the IBM service representative has checked Authorized Problem Analysis Reports (APARs) and Flashes on the SSPC Support web page for information about changes to documentation and known product issues. Access the SSPC Support website at Overview/Hardware/System_Storage/Storage_software/ Storage_infrastructure_management/ System_Storage_Productivity_Center_(SSPC)/. Go to Flashes & alerts, and click the appropriate Flash. Copyright IBM Corp. 2007,

50 2. Ensure that your physical site meets the environmental requirements for the SSPC. See Features and specifications on page 21 for more information. 3. Verify that you have adequate rack space for the hardware. The SSPC server requires at least one Electrical Industries Association (EIA) unit (1 U) of available rack space. Note: Select a rack location that allows for future expansion of existing hardware components. 4. Fill out Appendix A, Planning work sheet, on page 37. Complete this work sheet before the IBM service representative arrives to install the hardware. The IBM service representative needs the information in this work sheet to perform the installation procedure. 5. If you plan to use the SSPC to manage previously installed IBM System Storage DS8000 devices earlier than Release 4, verify that the CIM Object Manager (CIMOM) located on each DS8000 Hardware Management Console (HMC) is turned on. For instructions, see the documentation that comes with your IBM System Storage DS8000. For DS8000 devices later than Release 4, the CIMOM is not required; instead, Tivoli Storage Productivity Center uses the enterprise storage server network interface (ESSNI) to communicate with the DS8000 server. 6. If a previously installed DS8000 device is using the DS8000 Release 2 HMC, upgrade HMC to Release 4 or later. 7. If you plan to use the SSPC to manage SAN Volume Controller nodes, ensure that the SSPC server is near the SAN Volume Controller nodes. The SSPC server must be located no more than 50 feet away from the SAN Volume Controller nodes. 8. SSPC requires a USB keyboard and mouse, and a video display. You can provide these items, or you can order the keyboard video mouse (KVM) package along with SSPC. Maintenance responsibilities During the hardware installation process, an IBM service representative performs the following tasks: 1. Unpack and rack mount the SSPC server. 2. Start the SSPC server. 3. Configure the IP address of the SSPC server. 4. Connect the SSPC server to your network. 5. Verify that the SSPC server can contact the DS3000, DS4000, DS5000, DS8000, and SAN Volume Controller devices. Hardware installation instructions are provided for the IBM service representative in Read This First: Installing the IBM System Storage Productivity Center, which comes with the server. You can also obtain this document from the IBM System Storage Productivity Center Information Center. Go to infocenter/tivihelp/v4r1/index.jsp and search for Printable documentation. Responsibility for updating and maintaining hardware and software for the SSPC, as well as other tasks, is divided between you and your IBM service representative. v You are responsible for maintaining and upgrading the following applications on the SSPC server: Microsoft Windows operating system 20 SSPC Introduction and Planning Guide: Introduction and Planning Guide

51 v v IBM DB2 Enterprise Server Edition 9.7 IBM Tivoli Storage Productivity Center and IBM Tivoli Storage Productivity Center for Replication IBM System Storage SAN Volume Controller Agents (if installed) DS CIM agent management commands (DSCIMCLI) utility (if applicable) DS3000, DS4000, and DS5000 (if applicable) Any other applications, such as antivirus software You are responsible for backing up and recovering the SSPC system. For information, see the topics about upgrading applications or backing up and recovering the SSPC system in the IBM System Storage Productivity Center Information Center at index.jsp. The IBM service representative is responsible for the following tasks: Installing the initial SSPC hardware Upgrading the SSPC hardware Installing ordered feature codes and Miscellaneous Equipment Specification (MES) Features and specifications Before an IBM service representative can install the IBM System Storage Productivity Center (SSPC), you must prepare the physical environment. This includes verifying that there is adequate space available, and that requirements for power and environmental conditions are met. Table 5 on page 22 describes the physical characteristics and environmental requirements for the SSPC 2805-MC5 server. Chapter 3. Hardware components 21

52 Table 5. Features and specifications for the IBM System Storage Productivity Center 2805-MC5 server Processor: v Intel Xeon processor (preinstalled) v Type: Quad-core (four cores per microprocessor, with 8 MB shared among cores) v Speed: 2.53 GHz v Cache: 8 MB v Power consumption: 80W (see Note 1) Memory: v Quantity of 2, each with 4 GB v Type: Two registered-memory, dual in-line memory modules (RDIMMs) of double-data-rate three (DDR3) memory v Data rate: 1333 MHz Hard-disk drives: v Two 2.5-inch hot-swap serial-attached SCSI (SAS), 300 GB hard-disk drives, each with a speed of 10 K v Two 2.5-inch expansion bays for hot-swap, serial-attached SCSI (SAS) hard-disk drives PCI expansion slots: Includes two PCI riser slots: v Slot 1 uses PCI Express Gen2 x16 low-profile cards v Slot 2 uses PCI Express Gen2 x16 half-length, full-height cards CD or DVD drive: One read drive for CD or DVD Power supply: v One standard power supply v For redundancy support, a maximum of two 675-watt ac (110 or 220 V ac auto-sensing) hot-swap power supplies Hot-swap fans: Six dual-motor hot-swap fans Size: v Height: 43 mm (1.69 in., 1U) v Depth: 711 mm (28 in.) v Width: 440 mm (17.3 in.) v Maximum weight: 15.9 kg (35.1 lb) when fully configured Integrated functions: Broadcom 6708 Ethernet card Acoustical noise emissions: (See Note) v Sound power, idling: 6.1 bels maximum v Sound power, operating: 6.1 bels maximum Environment: v Air temperature: Server on: 10 C to 35 C (50.0 F to 95.0 F); altitude: 0 to m (3000 ft); decrease system temperature by 0.75 C for every 1000-foot increase in altitude Server off: -40 C to 60 C (-40 F to 140 F) v Humidity: Server on: 20% to 80%; maximum dew point: 21 C; maximum rate of change: 5 C per hour Server off: 8% to 80%; maximum dew point: 27 C Heat output: Approximate heat output: v Minimum configuration: 662 Btu per hour (194 watts) v Maximum configuration: 2302 Btu per hour (675 watts) Electrical input: v Sine-wave input (47 to 63 Hz) required v Input voltage, low range: Minimum: 100 V ac Maximum: 127 V ac v Input voltage, high range: Minimum: 200 V ac Maximum: 240 V ac v Input kilovolt-amperes (kva), approximately: Minimum: kva Maximum: kva Note: 1. Power consumption and heat output vary depending on the number and type of optional features installed and the power-management optional features in use. 2. The sound levels were measured in controlled acoustical environments according to the procedures specified by the American National Standards Institute (ANSI) S12.10 and ISO 7779 and are reported in accordance with ISO Actual sound-pressure levels in a given location might exceed the average values stated because of room reflections and other nearby noise sources. The noise emission level is stated in the declared (upper limit) sound-power level, in bels, for a random sample of system. 22 SSPC Introduction and Planning Guide: Introduction and Planning Guide

53 Capacity limits for the SSPC server Table 6 gives the capacity limits for the SSPC 2805-MC5. Design your SSPC servers so that none of the limits in Table 6 is exceeded. For information about capacity limits for proxy CIM agents, see Table 7. Table 6. Capacity limits for SSPC 2805-MC5 Characteristic Value Maximum volumes Maximum subsystems 100 Maximum switches 100 Maximum switch ports 2500 Maximum copyset pairs (for Tivoli Storage Productivity Center for Replication) Maximum Storage Resource agents 1500 Capacity limits for CIM agents IBM Tivoli Storage Productivity Center 4.2 no longer uses the Common Information Model (CIM) agent to collect data from IBM System Storage DS8000 and IBM System Storage SAN Volume Controller. Instead, it uses the enterprise storage server network interface (ESSNI) for DS8000 and the command-line (CLI) interface for SAN Volume Controller. Other supported storage devices use proxy CIM agents. A proxy CIM agent is not embedded in the device hardware, but instead is located on another server. Table 7 gives the capacity limits for proxy CIM agents for other supported devices. Table 7. Capacity limits for proxy CIM agents Storage Volumes Storage systems Agent server requirements IBM System Storage DS v Intel, dual processor 3.2 GHz, 4 GB RAM IBM TotalStorage Enterprise v System p Storage Server, dual p5, 4 GB RAM IBM System Storage DS3000 IBM System Storage DS4000 IBM System Storage DS5000 series Intel, dual processor 3.2 GHz, 4 GB RAM Chapter 3. Hardware components 23

54 Power cords and receptacles Table 8. Power Cords Description, feature code (FC), and part number (PN) US, Canada v 2.8 m, 125V v FC 9800 v PN 39M5081 Chicago v 1.8 m, 125 V v FC 9986 v PN 39M5080 Power cords and receptacles for the IBM System Storage Productivity Center (SSPC) vary, depending on the country where the product is located. To avoid electrical shock, a power cord with a grounded attachment plug has been provided. Use only properly grounded outlets. Table 8 lists the power cord part number, feature code, the country or region where the power cord can be used, and the standard reference for the plug. The last column in the table contains an index number that you can match to a specific receptacle type in Figure 4 on page 28. All power cords use an appliance coupler that complies with the International Electrotechnical Commission (IEC) Standard 320, Sheet C13. If the power cord that you receive does not match your receptacle, contact a business partner or IBM sales representative. Power cords used in the United States and Canada are listed by Underwriter's Laboratories (UL), are certified by the Canadian Standards Association (CSA), and comply with the plug standards of the National Electrical Manufacturers Association (NEMA). For other worldwide geographies, plug standards are listed in Table 8. Plug standard reference NEMA 5-15P Country or region Aruba, Bahamas, Barbados, Bermuda, Bolivia, Brazil, Canada, Cayman Islands, Colombia, Costa Rica, Curacao, Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Liberia, Mexico, Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, South Korea, Suriname, Taiwan, Trinidad Tobago, Venezuela, USA Index number in Figure 4 on page 28 NEMA 5-15P USA SSPC Introduction and Planning Guide: Introduction and Planning Guide

55 Table 8. Power Cords (continued) Description, feature code (FC), and part number (PN) US, Canada v 2.8 m, 250 V v FC 9833 v PN 39M5095 Australia v 2.8 m, 250V v FC 9831 v PN 39M5102 France, Germany v 2.8 m, 250V v FC 9820 v PN 39M5123 Denmark v 2.8 m, 250V v FC 9821 v PN 39M5130 Plug standard reference NEMA 6-15P AS 3112 NZS 198 CEE 7 - VII Country or region Aruba, Bahamas, Barbados, Bermuda, Bolivia, Brazil, Canada, Cayman Islands, Costa Rica, Curacao, Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Liberia, Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Suriname, Taiwan, Thailand, Trinidad Tobago, Venezuela, USA Argentina, Australia, China, Colombia, New Zealand, Papua New Guinea, Paraguay, Uruguay, Western Samoa Afghanistan, Algeria, Andorra, Angola, Aruba, Austria, Belgium, Benin, Brazil, Bulgaria, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Congo-Brazzaville, Curacao, Czech Republic, Democratic Republic of Congo, Denmark, Egypt, Finland, France, French Guiana, Germany, Greece, Guinea, Hungary, Iceland, Indonesia, Iran, Ivory Coast, Jordan, Kenya, Korea, Lebanon, Luxembourg, Macau, Malagasy, Mali, Martinique, Mauritania, Mauritius, Monaco, Morocco, Mozambique, Netherlands, Netherlands Antilles, New Caledonia, Niger, Norway, Poland, Portugal, Romania, Russia, Saudi Arabia, Senegal, Spain, Sweden, Sudan, Syria, Togo, Tunisia, Turkey, Yugoslavia, Zaire, Zimbabwe, Vietnam Index number in Figure 4 on page 28 DK2-5A Denmark Chapter 3. Hardware components 25

56 Table 8. Power Cords (continued) Description, feature code (FC), and part number (PN) South Africa v 2.8 m, 250V v FC 9829 v PN 39M5144 United Kingdom v 2.8 m, 250V v FC 9825 v PN 39M5151 Switzerland v 2.8 m, 250V v FC 9828 v PN 39M5158 Italy v 2.8 m, 250V v FC 9830 v PN 39M5165 Israel v 2.8 m, 250V v FC 9827 v PN 39M5172 Argentina v 2.8 m, 250V v FC 9834 v PN 39M5068 China v 2.8 m, 250V v FC 9840 v PN 39M5206 Taiwan LV* v 2.8 m, 125V v FC 9835 v PN 39M5247 Taiwan HV** v 2.8 m, 250V v FC 9841 v PN 39M5254 Plug standard reference SABS 164 BS 1363 Country or region Bangladesh, Burma, Pakistan, South Africa, Sri Lanka Antigua, Bahrain, Bermuda, Brunei, Channel Islands, China (Hong King S.A.R. of the PRC), Cyprus, Fiji, Ghana, Guyana, India, Iraq, Ireland, Jordan, Kenya, Kuwait, Malaysia, Malawi, Malta, Nepal, Nigeria, Oman, Polynesia, Qatar, Sierra Leone, Singapore, Tanzania, Uganda, UK, United Arab Emirate (Dubai), Yemen, Zambia Index number in Figure 4 on page 28 SEV SN Liechtenstein, Switzerland 8 CEI Chile, Ethiopia, Italy, Libya, Somalia S Israel 10 IEC 83-A5 Argentina, Brazil, Colombia, Paraguay, Trinidad Tobago, Uruguay CCEE People's Republic of China 12 CNS Taiwan 13 CNS Taiwan SSPC Introduction and Planning Guide: Introduction and Planning Guide

57 Table 8. Power Cords (continued) Description, feature code (FC), and part number (PN) Japan LV* v 2.8 m, 125V v FC 9842 v PN 39M5199 Japan HV** v 2.8 m, 250V v FC 9843 v PN 39M5186 Korea HV** v 2.8 m, 250V v FC 9844 v PN 39M5219 India HV** v 2.8 m, 250V v FC 9845 v PN 39M5226 Brazil LV* v 2.8 m, 125V v FC 9846 v PN 39M5233 * Low Voltage ** High Voltage Plug standard reference Country or region Index number in Figure 4 on page 28 JIS C8303, C8306 Japan 15 JIS C8303, C8306 Japan 16 KS C8305, K Korea 17 IS 6538 India 18 InMetro NBR 6147 Brazil 19 Types of Receptacles Figure 4 on page 28 shows the plugs that are used by the power cords in Table 8 on page 24. Match the index number that is beside each plug to the index number in the table. Chapter 3. Hardware components 27

58 Figure 4. Types of Receptacles Optional ordered equipment Additional feature codes are ordered to augment the functionality of the IBM System Storage Productivity Center (SSPC) server. The following is a list of supported feature codes. FC Keyboard Video Mouse (KVM) Unit Ordering this feature code provides the hardware to install a keyboard video mouse (KVM) unit. FC Media to Recover SSPC image Ordering this feature code provides media and instructions so that you can recover the SSPC image if it was not backed up. FC Two Hot-Pluggable Hard-Disk Drives Ordering this feature code provides the hardware to which you can move the IBM Tivoli Storage Productivity Center database, thereby making additional storage available on the SSPC server. FC Host Bus Adapter Ordering this feature code provides the hardware to connect the SSPC server to a fibre-channel device. 28 SSPC Introduction and Planning Guide: Introduction and Planning Guide

59 Supported hardware FC IBM System Storage Productivity Center Redundant Power Supply Ordering this feature code provides the hardware to install a second power supply. When ordering this feature code, specify whether it applies to SSPC 2805-MC2, 2805-MC3, 2805-MC4, or 2805-MC5. FC Wall Line Cable Ordering this feature code provides the hardware to replace the single wall line cord with the Y-cord for dual power supplies. The following table shows IBM System Storage Productivity Center (SSPC) software support for each hardware system. Table 9. Hardware supported by SSPC Supported hardware (see Note) IBM Tivoli Storage Productivity Center Supported software IBM Tivoli Storage Productivity Center for Replication IBM System Storage SAN Volume Controller IBM DS Storage Manager DSCIMCLI DS3000 X X DS4000 X X DS5000 X X DS6000 X X X DS8000 X X X SAN Volume Controller X X X IBM Storwize V7000 X X X IBM XIV Storage System X IBM TotalStorage Enterprise Storage Server Model 800 X X X TS3310 Tape Library X TS3500 Tape Library X Note: SSPC might also support other hardware because that hardware is supported by Tivoli Storage Productivity Center. For a complete list of supported devices, perform the following steps: 1. Go to Tivoli_Storage_Productivity_Center_Standard_Edition. 2. From Choose your tasks, click Planning. 3. From Featured planning links, click View all planning links. 4. From All Planning links, click 4.2.x Supported Storage Products List. Chapter 3. Hardware components 29

60 30 SSPC Introduction and Planning Guide: Introduction and Planning Guide

61 Chapter 4. Planning for software configuration You are responsible for configuring and maintaining the software that is preinstalled on the IBM System Storage Productivity Center (SSPC) server. An IBM service representative installs the SSPC hardware and sets the IP address for the SSPC server. After SSPC is installed and before you can use it, you must configure the SSPC to each device that you want it to monitor (for example, the IBM System Storage DS8000 or the IBM System Storage SAN Volume Controller). For instructions, refer to the topics for configuring the SSPC to specific devices in the IBM System Storage Productivity Center Information Center at Search for Configuring SSPC for the DS8000, Configuring SSPC for the SAN Volume Controller, and so on. Tip: License entitlement for preinstalled and optional software is purchased separately from System Storage Productivity Center. See Licensing on page 32 for more information. System Storage Productivity Center software configuration consists of the following tasks: 1. Check product Support websites for updates to the preinstalled software. For a list of product Support websites, see Getting help and information from the World Wide Web on page Configure IBM Tivoli Storage Productivity Center to manage your IBM System Storage DS3000, IBM System Storage DS4000, IBM System Storage DS5000, or IBM System Storage DS If you plan to use SSPC to manage SAN Volume Controller clusters, configure the SAN Volume Controller management GUI and command-line interface (CLI). If you use public and private Secure Shell (SSH) keys, Tivoli Storage Productivity Center requires that the private SSH key be in OpenSSH format or in PuTTY (.ppk) format that is not protected by a password. You can convert a PuTTY.ppk key that is protected by a password to OpenSSH key format by using the PuTTYgen utility. With SSPC Version 1.5, the PuTTY utility is no longer preinstalled. Instead, convert a PuTTY.ppk key that is protected by a password to OpenSSH key format by using the steps that follow. Public key content is extracted from the private key that you provide in the Private SSH Key field when you configure SSPC to SAN Volume Controller. The public key content is then uploaded to SAN Volume Controller. By default, the private key file includes a file path of ${device.conf}\ tpc_svc.pem, which represents the Tivoli Storage Productivity Center default key file tpc_svc.pem. The tpc_svc.pem key file is in the conf directory where the Device server is installed. If you want to use your own key, the key file must exist on the system where you run the Tivoli Storage Productivity Center user interface. The key is uploaded to the Tivoli Storage Productivity Center server system. Use the Browse button to identify a new key. To convert a PuTTY.ppk key that is protected by a password to OpenSSH key format, use the following steps: Copyright IBM Corp. 2007,

62 a. Download and start the PuTTYgen utility. You can download PuTTY from b. Load the PuTTY.ppk file from the File menu and select Load private key. c. After loading, from the menu bar, select Conversion and select Export OpenSSH key conversion. This action saves the key in OpenSSH format. Important: When you register a new SAN Volume Controller server V5 or later, if you upload a new key using the existing SAN Volume Controller user ID, the key is overwritten and other users cannot log on to SAN Volume Controller until the new private key is distributed. 4. Install and configure optional software. Important: If you upload a new key for the existing user name using Tivoli Storage Productivity Center, that new key overrides the existing key. If you have another application using that SAN Volume Controller user name (for example Tivoli Storage Productivity Center for Replication), the application cannot log into SAN Volume Controller because the key associated with the user name is overwritten. v v v You can configure the DS CIM agent that is embedded in the DS8000 server with the DS CIM agent management command package (DSCIMCLI) that is preinstalled on SSPC. For information about configuring the CIM agent management commands and how to use the commands, see the IBM System Storage DS Open Application Programming Interface Reference at the following website: Hardware/System_Storage/Storage_software/Other_software_products/ CIM_Agent_for_DS_Open_(API)/ System Storage Productivity Center can act as a server to distribute the GUI code for IBM DS Storage Manager, as needed. Ensure that the version of GUI code that System Storage Productivity Center distributes is compatible with the DS3000, DS4000, or DS5000 server. You can purchase the license and install IBM Tivoli Storage Productivity Center for Replication Two Site Business Continuity, IBM Tivoli Storage Productivity Center for Replication Three Site Business Continuity, or the 60-day try-and-buy version of Tivoli Storage Productivity Center for Replication Two Site Business Continuity on the SSPC server. These licenses offer greater functionality than the FlashCopy data replication which comes with the IBM Tivoli Storage Productivity Center Basic Edition that is preinstalled on SSPC. Licensing License entitlement for preinstalled and optional software must be purchased separately from the IBM System Storage Productivity Center (SSPC) server. The IBM System Storage DS8000 is also separately licensed. Ensure that the necessary licenses have been purchased before the IBM service representative arrives to install the SSPC server. Preinstalled software The following software is preinstalled on the SSPC server: v Microsoft Windows Server 2008 R2 Standard operating system for 64-bit processors 32 SSPC Introduction and Planning Guide: Introduction and Planning Guide

63 v IBM Tivoli Storage Productivity Center Basic Edition v IBM Tivoli Storage Productivity Center for Replication v IBM DB2 Enterprise Server Edition 9.7 Important: As a best practice, install a backup and antivirus solution on the SSPC in addition to maintaining the operating system with regular patches. Do not install software other than the base SSPC installation, backup, and antivirus software. The Basic Edition of Tivoli Storage Productivity Center can be upgraded to the Standard Edition, which includes additional data analysis and performance reporting features. For information about upgrading to these packages, see the topic about upgrading in the IBM System Storage Productivity Center Information Center at The IBM Tivoli Storage Productivity Center Basic Edition software is licensed per System Storage Productivity Center server, regardless of the number of processors or amount of data managed. Licensing includes the first year of software support. After the first year, support is provided on a subscription basis. Tivoli Storage Productivity Center for Replication is installed with local operating system authentication. The FlashCopy sessions of Tivoli Storage Productivity Center for Replication 4.2 and later are included with the license for IBM Tivoli Storage Productivity Center Basic Edition, which is preinstalled on SSPC. To obtain greater functionality, you can purchase and install the following packages: v v v IBM Tivoli Storage Productivity Center for Replication Two Site Business Continuity license IBM Tivoli Storage Productivity Center for Replication Three Site Business Continuity license 60-day try-and-buy version of IBM Tivoli Storage Productivity Center for Replication Two Site Business Continuity Licensing for the IBM DB2 Enterprise Server is included in the Tivoli Storage Productivity Center Basic Edition license agreement. Chapter 4. Planning for software configuration 33

64 34 SSPC Introduction and Planning Guide: Introduction and Planning Guide

65 Chapter 5. Planning for additional storage If you choose to move the IBM Tivoli Storage Productivity Center database from the IBM System Storage Productivity Center (SSPC) server to create additional storage, there are prerequisites that you must meet. SSPC 1.5 offers an optional host bus adapter (HBA) so that you can move the IBM Tivoli Storage Productivity Center database from the SSPC server to a storage system or to an internal, additional hard-disk drive. You can order the HBA to be preinstalled on the SSPC server or as a Feature Code 3570 for your IBM service representative to install. Three methods are available for you to move the Tivoli Storage Productivity Center database from the SSPC server: Direct attachment With direct attachment, you can connect the SSPC server directly to a storage system by using fibre-channel cables. Two fibre-channel connections (one for each port) connect directly to the storage system. SAN attachment With SAN attachment, you can connect the SSPC server to a storage system through a storage area network (SAN). Two fibre connections connect the host bus adapter (HBA) in the SSPC to a SAN switch, and two connections from the switch connect to the storage system. Additional hard-drive attachment With additional hard-drive attachment, you can connect the SSPC server to additional hard-disk drives. You can order additional hard drives as Feature Code Prerequisites The following prerequisites tasks must be met before you can create additional storage: Attention: Knowledge of storage and networks is required to successfully perform the following prerequisite tasks. If you cannot perform these tasks, contact your storage or system administrator for assistance. v For direct or SAN attachment, complete these prerequisite tasks: v If planning for direct or SAN attachment to a storage system, ensure that a host bus adapter (HBA) is installed in the SSPC server. You can order SSPC with the HBA preinstalled or as Feature Code Configure the storage system so that the SSPC server can recognize and access any volumes that you assign from that storage system to the SSPC server. For information about creating a host connection, a volume group on the storage system, and a volume inside the volume group, see (Tivoli Storage Productivity Center printable PDFs). For additional hard-drive attachment, complete this prerequisite task: Copyright IBM Corp. 2007,

66 If planning to move the Tivoli Storage Productivity Center database to the additional hard drives, ensure that the hard drives are installed in the SSPC server. You can order SSPC with the additional hard drives preinstalled or as Feature Code Instructions for moving the Tivoli Storage Productivity Center database are available from the System Storage Productivity Center Information Center at Search for Moving the Tivoli Storage Productivity Center database. 36 SSPC Introduction and Planning Guide: Introduction and Planning Guide

67 Appendix A. Planning work sheet As the customer, you are required to provide the IBM service representatives with information about these work sheets so they can set up the IBM System Storage Productivity Center (SSPC) server. If you do not provide this information, it will delay the time it takes to set up the SSPC server. The information in this work sheet is filled out by the customer and is used by the IBM service representative during the hardware installation process. When the work sheet has been filled out, give it to the IBM service representative so they can use it to configure the SSPC. After the configuration is complete, store the work sheet with the SSPC documentation. SSPC server information As part of the SSPC planning, select the rack position. The position in the rack is identified by an Electrical Industries Association (EIA) number. The SSPC has a height of one EIA, referred to as 1U. Select a location in the rack that allows enough space for hardware components that might be installed at a future date. A keyboard and mouse with Universal Serial Bus (USB) connectors are required for the initial setup of the SSPC. A video display is also required. You can install an optional keyboard video mouse (KVM) unit by ordering Feature Code If you install it as part of this service action, record the rack location of the KVM unit in Table 10. Tip: As a best practice, install the KVM unit directly above or below the SSPC server so that the connecting cables of the device can reach the server. Feature code 9100 comes with installation instructions. If you ordered this feature code, follow the instructions but do not remove and discard the rubber pads under the keyboard. Peel off the protective strip on the console to expose the adhesive surface and place the keyboard into the tray. Press the keyboard firmly so that it adheres to the tray. You can discard the switch mounting brackets that come with feature code Table 10. EIA location of the SSPC server and the keyboard video mouse unit Location of SSPC hardware in EIA number: the rack Location of keyboard video mouse unit in the rack (this EIA number: unit already might be installed and is optional) Product Key and computer name for Windows operating system During the initial Windows configuration process, you are prompted to enter the 25-digit Windows product key. The key is printed on a sticker labeled "Proof of License Certificate of Authority" and is located on the outside top cover of the SSPC server. Record this key now because the sticker might be obscured when you place the SSPC server in the hardware rack. Copyright IBM Corp. 2007,

68 Windows product key: Table 11. Computer name Field Entry Comments System Storage Productivity Center Computer name: Specify the SSPC computer name. List it here so that the IBM service representative can set it during the installation. Table 12. Customer passwords Field Entry Comments Windows Administrator password Host authentication password Windows Administrator password: Host authentication password: List the password that the IBM service representative sets the Administrator ID to during the initial logon to the SSPC server. This password can be changed after the system has been installed. To comply with the password requirements of the Windows operating system and the applications installed on SSPC, both the Windows Administrator password and the Host authentication password must consist of a minimum of six characters, one of which is an uppercase character and one of which is a numeric character. Characters that are permitted are: v A through Z (uppercase characters) v a through z (lowercase characters) v 0 through 9 (numeric characters) v Only the following special characters: -, _, and. (dash, underscore, and period) List the password that is used by IBM Tivoli Storage Productivity Center when communicating with the Fabric agents. This password can be different than the Windows Administrator password. This password can be changed after the system has been installed. The characters in the password must conform to the same rules as the Windows Administrator password. SSPC physical location (IPv4 or IPv6) In Table 13, record the IP addresses and host name for the SSPC server. IPv4 or IPv6 addresses can be used depending on the setup of the server. Table 13. IP addresses and host name Field IP address or host name Comments SSPC IP address IP address: This value is the address for the SSPC server. SSPC Subnet Mask IP address: This value hides the IP address. Obtain this value by typing ipconfig in a command prompt window on any computer on the network or by asking the network administrator. 38 SSPC Introduction and Planning Guide: Introduction and Planning Guide

69 Table 13. IP addresses and host name (continued) Field IP address or host name Comments SSPC Default gateway SSPC Preferred DNS address SSPC Alternate DNS address DNS suffix IP address: DNS address: DNS address: DNS suffix: This value is the router that allows access from one network to another network. Obtain this value by typing ipconfig in a command prompt window on any computer on the network or by asking the network administrator. This value is the address for the domain name server for your site. Obtain this value by typing ipconfig in a command prompt window on any computer on the network or by asking the network administrator. This value is the alternate address for the domain name server for your site. Obtain this value by typing ipconfig in a command prompt window on any computer on the network or by asking the network administrator. This value is the part of a fully qualified domain name that represents a grouping of host names. For example, in the fully qualified domain name of sspc.ibm.com, the DNS suffix is ibm.com. Obtain this value from the network administrator. Fully qualified host name In Table 14, enter the fully qualified host name of the SSPC server. Table 14. Fully qualified host name Fully qualified host name Host name Worldwide port name Table 15. Worldwide port name information WWPN WWPN: Comments A fully qualified host name is the host name plus its domain. For example, abc.tucson.example.com is a fully qualified host name where abc is the short host name and tucson.example.com is the full domain name. If you use a fibre-channel host bus adapter (HBA) to move the IBM Tivoli Storage Productivity Center to IBM System Storage DS8000, you must identify the Worldwide port name (WWPN) of the host bus adapter on the SSPC server. Comments This value is the WWPN of the fibre-channel HBA on the SSPC server. Appendix A. Planning work sheet 39

70 Device information Use the following tables to record information about your storage system. Table 16. Device information for IBM System Storage DS8000 Device type Default ports User ID, password, and host name DS8000 element manager Enterprise storage server network interface (ESSNI) 8451 (http) 8452 (https) Default user ID: admin Default password: admin You must change the default password when you log on. Changing the default password automatically changes the enterprise storage server network interface (ESSNI) password so that the two match. Host name: Restriction: Do not use special characters such as # or & in the host name. These characters cause the host name to be truncated Default user ID: admin The default password automatically changes to match the DS8000 element manager password. IP address of storage system IP address of Hardware Management Console (HMC): IP address of HMC: Table 17. Device information for IBM System Storage SAN Volume Controller Device type Default ports User ID, password, and host name SAN Volume Controller cluster 443 and 22 Default user ID: superuser Default password: randomly generated when SAN Volume Controller is installed; it is the same password for logging on to the SAN Volume Controller management GUI. Host name: IP address of storage system IP address: Table 18. Device information for IBM Storwize V7000 Device type Default ports User ID, password, and host name Storwize V7000 cluster 443 and 22 Default user ID: superuser Default password: passw0rd Host name: IP address of storage system IP address: 40 SSPC Introduction and Planning Guide: Introduction and Planning Guide

71 Appendix B. Types of data replication IBM Tivoli Storage Productivity Center for Replication offers several methods of data replication. FlashCopy data replication comes with the license for IBM Tivoli Storage Productivity Center Basic Edition, which is preinstalled on IBM System Storage Productivity Center. Other types of data replication are available with certain licenses. Table 19 shows the types of data replication that are offered by Tivoli Storage Productivity Center for Replication. Table 19. Types of data replication offered by Tivoli Storage Productivity Center for Replication Copy type Supported software Supported storage systems Description Basic HyperSwap IBM Tivoli Storage Productivity Center for Replication Basic Edition for System z and IBM Tivoli Storage Productivity Center for Replication for System z IBM TotalStorage ESS Model 800, IBM System Storage DS6000, and IBM System Storage DS8000 Basic HyperSwap replication is a special Metro Mirror replication method designed to provide high availability in the case of a disk storage system failure. Using Basic HyperSwap with Metro Mirror, you can configure and manage your synchronous Peer-to-Peer Remote Copy (PPRC) pairs. FlashCopy Tivoli Storage Productivity Center Basic Edition DS6000, DS8000, ESS 800, IBM System Storage SAN Volume Controller, and IBM Storwize V7000 FlashCopy replication creates a point-in-time copy in which the target volume contains a copy of the data that was on the source volume when the FlashCopy was established. Using FlashCopy, your data exists on the second set of volumes in the same storage system, and can be restored to the first set of volumes. SAN Volume Controller and Storwize V7000 FlashCopy sessions are managed by using FlashCopy consistency groups. Sessions for IBM TotalStorage Enterprise Storage Server (ESS) and the IBM DS series of products are not managed by using FlashCopy consistency groups. Copyright IBM Corp. 2007,

72 Table 19. Types of data replication offered by Tivoli Storage Productivity Center for Replication (continued) Copy type Supported software Supported storage systems Description Metro Mirror Single Direction Metro Mirror Failover / Failback IBM Tivoli Storage Productivity Center for Replication Two Site Business Continuity IBM Tivoli Storage Productivity Center for Replication Two Site Business Continuity DS6000, DS8000, ESS 800, SAN Volume Controller, and Storwize V7000 DS6000, DS8000, ESS 800, SAN Volume Controller, and Storwize V7000 Metro Mirror is a method of synchronous, remote data replication that operates between two sites that are up to 300 KM apart. The source is located in one storage system and the target is located in another storage system. Using Metro Mirror, your data exists on the second site that is less than 300 KM away, and can be restored to the first site. Metro Mirror is a method of synchronous, remote data replication that operates between two sites that are up to 300 KM apart. Using Metro Mirror Failover / Failback, your data exists on the second site that is less than 300 KM away. You can use failover and failback to switch the direction of the data flow. This ability enables you to run your business from the secondary site. Using Metro Mirror with HyperSwap, your data exists on the second site that is less than 300 KM away. The data can be restored to the first site. You can also use failover for a backup copy of the data if your primary volumes encounter a permanent I/O error. Metro Mirror Failover / Failback with Practice IBM Tivoli Storage Productivity Center for Replication Two Site Business Continuity DS6000, DS8000, ESS 800, SAN Volume Controller, and Storwize V7000 Metro Mirror is a method of synchronous, remote data replication that operates between two sites that are up to 300 KM apart. The source is located in one storage system and the target is located in another storage system. Metro Mirror Failover / Failback with Practice combines Metro Mirror and FlashCopy to provide a point-in-time copy of the data on the remote site. 42 SSPC Introduction and Planning Guide: Introduction and Planning Guide

73 Table 19. Types of data replication offered by Tivoli Storage Productivity Center for Replication (continued) Copy type Supported software Supported storage systems Description Global Mirror Single Direction Global Mirror Either Direction with Two-Site Practice Global Mirror Failover / Failback IBM Tivoli Storage Productivity Center for Replication Two Site Business Continuity IBM Tivoli Storage Productivity Center for Replication Two Site Business Continuity IBM Tivoli Storage Productivity Center for Replication Two Site Business Continuity DS6000, DS8000, ESS 800, SAN Volume Controller, and Storwize V7000 ESS 800, DS6000, and DS8000 DS6000, DS8000, ESS 800, SAN Volume Controller, and Storwize V7000 Global Mirror is a method of asynchronous, remote data replication between two sites that are over 300 KM apart. It maintains identical data in both the source and target, where the source is located in one storage system and the target is located in another storage system. Using Global Mirror, your data exists on the second site that is more than 300 KM away, and can be restored to the first site. Global Mirror is a method of asynchronous, remote data replication between two sites that are over 300 KM apart. It maintains identical data in both the source and target, where the source is located in one storage system and the target is located in another storage system. Global Mirror Either Direction with Two-Site Practice combines Global Mirror and FlashCopy to provide a point-in-time copy of the data on either the primary or secondary sites that are over 300 KM apart. Global Mirror is a method of asynchronous, remote data replication between two sites that are over 300 KM apart. It maintains identical data in both the source and target, where the source is located in one storage system and the target is located in another storage system. Using Global Mirror Failover / Failback, your data exists on the second site that is more than 300 KM away, and you can use failover and failback to switch the direction of the data flow. This ability enables you to run your business from the secondary site. Appendix B. Types of data replication 43

74 Table 19. Types of data replication offered by Tivoli Storage Productivity Center for Replication (continued) Copy type Supported software Supported storage systems Description Global Mirror Failover / Failback with Practice Metro Global Mirror IBM Tivoli Storage Productivity Center for Replication Two Site Business Continuity IBM Tivoli Storage Productivity Center for Replication Three Site Business Continuity DS6000, DS8000, ESS 800, SAN Volume Controller, and Storwize V7000 ESS 800 (source host (H1) site only) and DS8000 Global Mirror is a method of asynchronous, remote data replication between two sites that are over 300 KM apart. It maintains identical data in both the source and target, where the source is located in one storage system and the target is located in another storage system. Global Mirror Failover / Failback with Practice combines Global Mirror and FlashCopy to provide a point-in-time copy of the data on a remote site at a distance over 300 KM away from your first site. Metro Global Mirror is a method of continuous, remote data replication that operates between three sites that varying distances apart. Metro Global Mirror combines Metro Mirror synchronous copy and Global Mirror asynchronous copy into a single session, where the Metro Mirror target is the Global Mirror source. Using Metro Global Mirror and Metro Global Mirror with HyperSwap, your data exists on a second site that is less than 300 KM away, and a third site that is more than 300 KM away. Metro Global Mirror uses both Metro Mirror and Global Mirror Failover / Failback to switch the direction of the data flow. This ability enables you to run your business from the secondary or tertiary sites. Using Basic HyperSwap with Metro Global Mirror, you can configure and manage three-site continuous replication needed in a disaster recovery event. 44 SSPC Introduction and Planning Guide: Introduction and Planning Guide

75 Table 19. Types of data replication offered by Tivoli Storage Productivity Center for Replication (continued) Copy type Supported software Supported storage systems Description Metro Global Mirror with Practice IBM Tivoli Storage Productivity Center for Replication Three Site Business Continuity ESS 800 (source host (H1) site only) and DS8000 Using Metro Global Mirror with Practice, you can practice your disaster recovery actions while maintaining disaster recovery capabilities. Your data exists on a second site that is less than 300 KM away, and a third site that is more than 300 KM away. Metro Global Mirror uses both Metro Mirror and Global Mirror Failover / Failback to switch the direction of the data flow; as a result, you can run your business from the secondary or tertiary sites, and simulate a disaster. Appendix B. Types of data replication 45

76 46 SSPC Introduction and Planning Guide: Introduction and Planning Guide

77 Appendix C. Getting help and technical assistance Before you call For servicing or technical support, you can find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system or optional device, and whom to call for service, if it is necessary. Before you contact the IBM Support Center, review the problem determination checklist and refer to online support. Before you call, ensure that you have taken these steps: v Check all cables to ensure that they are connected. v Check the power switches to ensure that the system and all optional devices are turned on. v For an Ethernet connection, verify that both ends of the cable are connected to appropriate devices. v For a fibre-channel connection, verify that the fibre-channel cable is connected from the host bus adapter (HBA) to the target storage controller. To conduct diagnostic tests, go to the IBM Tivoli Storage Productivity Center Information Center at and search for Determining the state of the HBA and its ports. Perform the steps in this topic. v For a fibre-channel connection in which no storage area network (SAN) is used, verify that the HBA is connected to the storage controller. For a fibre-channel connection in the HBA is connected to a controller through a SAN, verify the SAN connections. v Verify that a connection exists between IBM Tivoli Storage Productivity Center and IBM System Storage DS8000. To do so, from the left navigation pane of the Tivoli Storage Productivity Center GUI, click Administrative Services > Data Sources > Storage Subsystems. In the right pane or the resulting window, locate your DS8000 storage system and its status under the Connection Status column. v Refer to the following troubleshooting information: IBM System x3550 M3 Type 7944 Problem Determination and Service Guide. This guide is available on the IBM System Storage Productivity Center Documentation CD that comes with the SSPC server. IBM System Storage Productivity Center User's Guide. The chapter about troubleshooting the System Storage Productivity Center (SSPC) lists support websites that you can visit to troubleshoot IBM System Storage Productivity Center, Tivoli Storage Productivity Center, IBM Tivoli Storage Productivity Center for Replication, DS8000, IBM System Storage DS5000, IBM System Storage DS4000, IBM System Storage DS3000, IBM System Storage SAN Volume Controller, IBM Storwize V7000, and IBM DB2. This guide is available on the IBM System Storage Productivity Center Information Center at v For explanations of IBM Tivoli Storage Productivity Center or IBM Tivoli Storage Productivity Center for Replication error messages that occur when you use IBM System Storage Productivity Center (SSPC), go to the IBM System Storage Copyright IBM Corp. 2007,

78 v v v Productivity Center Information Center at infocenter/tivihelp/v4r1/index.jsp and search for the number of the error message. To learn about the conditions that trigger alerts in Tivoli Storage Productivity Center or Tivoli Storage Productivity Center for Replication, go to the information center at index.jsp and search for triggering conditions. Try to determine whether the problem is related to software or hardware. For example, for hardware, look for obvious signs of a hardware fault. Error lights on the front panel might indicate a failing hardware part. Error logs might indicate whether a hardware failure has occurred. If you suspect a software problem, see the documentation for the operating system or the software product. If the problem is a software-related problem, have these items ready: Version, release, modification, and service level number or the product that is causing a problem. The communication protocol (for example, TCP/IP), version, and release number you are using. The activity you were doing when the problem occurred, listing the steps you followed before the problem occurred. The exact text of any error messages. Collect relevant log files. Check for technical information, hints and tips, or submit a request for information by going to the SSPC Technical Support website at System_Storage/Storage_software/Storage_infrastructure_management/ System_Storage_Productivity_Center_(SSPC)/. You can also review the IBM Software Support Handbook, a guide to support services that is available at handbook/home.html. Getting help and information from the World Wide Web On the World Wide Web, the following IBM websites have up-to-date information about IBM systems, optional devices, services, and support. The support websites offer extensive information, including frequently asked questions (FAQs) and documentation for all IBM software products, such as Release Notes, Redbooks, and white papers. The documentation for some product releases is available in both PDF and HTML formats. Translated documents are also available for some product releases. This section includes websites that you can access to obtain assistance. Note: Changes are made periodically to the IBM websites. Procedures for locating firmware and documentation might vary slightly. For IBM System Storage Productivity Center System_Storage/Storage_software/Storage_infrastructure_management/ System_Storage_Productivity_Center_(SSPC)/ 48 SSPC Introduction and Planning Guide: Introduction and Planning Guide

79 For IBM System x Systems/System_x/System_x3550_M3/7944 For IBM Tivoli Storage Productivity Center Tivoli_Storage_Productivity_Center_Basic_Edition. If you are logging into this support site for the first time, follow the instructions to enter the product information in the Support & downloads quick start window. For IBM Tivoli Storage Productivity Center for Replication Tivoli/Tivoli_Storage_Productivity_Center_Standard_Edition For IBM System Storage DS8000 series For System Storage DS8100, see portal/troubleshooting/hardware/system_storage/disk_systems/ Enterprise_Storage_Servers/DS8100/ For System Storage DS8300, see portal/troubleshooting/hardware/system_storage/disk_systems/ Enterprise_Storage_Servers/DS8300/ For System Storage DS8700, see portal/hardware/system_storage/disk_systems/ Enterprise_Storage_Servers/DS8700/ For IBM System Storage DS3000, DS4000, and DS5000 series For IBM System Storage SAN Volume Controller System_Storage/Storage_software/Storage_virtualization/ SAN_Volume_Controller_(2145)/ For DS CIM Agent Hardware/System_Storage/Storage_software/Other_software_products/ CIM_Agent_for_DS_Open_(API)/ Customer support for SSPC The IBM System Storage Productivity Center (SSPC) combines an IBM Machine Type 2805 server with preinstalled storage software that represents a point of centralized management for storage devices. Remote support services are available for the individual products that are preinstalled with SSPC. Warranty support for Machine Type 2805 is provided with the sale of the server. Hardware warranty terms are 1-year, 7x24, 4-hour response IBM On-Site Service. To ensure continued IBM support, hardware maintenance agreements are required after the warranty period expires. For IBM Tivoli Storage Productivity Center, and SAN Volume Controller (for one year at the initial purchase), further software maintenance is provided with an entitled software support contract. Optionally, IBM provides remote technical support for the Microsoft Windows Server operating system software through the Windows/Linux Support Line service. This service is not sold with SSPC, but customers can purchase it through a business partner or IBM sales representative. Appendix C. Getting help and technical assistance 49

80 Included with the sale of an IBM storage device (for example, the DS Storage Manager for DS8000) is licensed hardware-management software. Defect support for both the storage device and management software is included under the product warranty for those devices. Non-defect-related support issues require the purchase of Storage Support Line service. This optional offering provides assistance with using, configuring, and resolving problems associated with the managed storage device. Storage Support Line service is recommended for the storage devices at the customer location. It is not sold with SSPC, and you can purchase it through a business partner or IBM sales representative. Depending on the type of technical issue, you can obtain support for elements of the SSPC bundle of products through hardware or software customer service. If the issue requires software support assistance, an IBM customer number for Tivoli Storage Productivity Center, SAN Volume Controller, Support Line for Windows Operating Systems, or Support Line for Storage is required. For hardware issues, contact IBM Hardware Support with the type, model, and serial number of the product. For software issues, contact IBM Software Support with your IBM customer number and have your active support contract available. For other technical issues (for example, issues with a storage area network (SAN), disk, or host bus adapter), or to obtain assistance with an optional Support Line contract for disk, tape, or SAN, go to products/java2.html. 50 SSPC Introduction and Planning Guide: Introduction and Planning Guide

81 Contacting the IBM Support Center Contact the IBM Support Center for information and assistance with System Storage Productivity Center. When you contact the IBM Support Center, be prepared to provide the following information: v v Unless you are sure that you have a hardware-specific issue, refer to the IBM Tivoli Storage Productivity Center. Provide your Tivoli Storage Productivity Center product ID (PID) and customer ID to receive warranty or Maintenance Agreement support. If the problem is not related to System Storage Productivity Center hardware or the Tivoli Storage Productivity Center, but is related to another product (for example, the DS4000 system or the SAN Volume Controller), contact the IBM Support Center for that product. For hardware-specific issues only, indicate that the server is Machine Type 2805 and provide its serial number. Be prepared to provide identification information so that support personnel can readily assist you. Customer identification information might also be needed to access online services available on the website. To contact the IBM Support Center: v For customers in the United States, call IBM-SERV ( ). v For customers outside the United States, call the support number for your country, available at For support for IBM System Storage Productivity Center, contact the IBM Support Center in one of the following ways: v Go to the System Storage Productivity Center support website at System_Storage/Storage_software/Storage_infrastructure_management/ System_Storage_Productivity_Center_(SSPC)/. To receive future support notifications about Tivoli Storage Productivity Center, perform the following steps: 1. Go to Tivoli/Tivoli_Storage_Productivity_Center_Basic_Edition. If you are logging into this support site for the first time, follow the instructions to enter the product information in the Support & downloads quick start window. 2. From the Notifications pane, click My Notifications. 3. From the Sign in window, enter your IBM ID and password, and click Submit. 4. From the My notifications window, click Subscribe > Tivoli. 5. In the resulting window, click to select the check box beside Tivoli Storage Productivity Center Basic Edition. 6. Click Continue. 7. In the resulting window, enter the appropriate information in the fields and click Submit to create your subscription. Taiwan contact information This topic contains the product service contact information for Taiwan. Appendix C. Getting help and technical assistance 51

82 IBM Taiwan Product Service Contact Information: IBM Taiwan Corporation 3F, No 7, Song Ren Rd., Taipei Taiwan Tel: SSPC Introduction and Planning Guide: Introduction and Planning Guide

83 Appendix D. Accessibility features for Tivoli Storage Productivity Center Accessibility features help users who have a disability, such as restricted mobility or limited vision, to use information technology products successfully. Accessibility features The following list includes the major accessibility features in IBM Tivoli Storage Productivity Center: v v v v Tivoli Storage Productivity Center functions are available using the keyboard for navigation instead of the mouse. You can use keys or key combinations to perform operations that can also be done using a mouse. However, you must use the mouse to navigate the Topology Viewer and report graphs. Standard operating system keystrokes are used for standard operating system operations. You can use screen readers to read the user interface. The user interface communicates all information independently of color. The IBM Tivoli Storage Productivity Center Information Center, and its related publications are accessibility-enabled and include the following accessibility features: The information center is provided in XHTML 1.0 format, which is viewable in most Web browsers. XHTML allows you to view documentation according to the display preferences set in your browser. With XHTML, you can use screen readers and other assistive technologies. All documentation for Tivoli Storage Productivity Center is available in Adobe Portable Document Format (PDF) using the Adobe Acrobat Reader. You can access the PDFs from the Printable PDFs topic in the information center at All images are provided with alternative text, so that users with vision impairments can understand the contents of the images. Keyboard navigation This product uses standard Microsoft Windows navigation keys. Interface information Click Preferences > Look and Feel to select how to display the Tivoli Storage Productivity Center user interface. To do so, complete the following steps: 1. Start the Tivoli Storage Productivity Center user interface. 2. Click Preferences > Look and Feel to change the visual appearance of the user interface to best suit your visual needs: v Windows Classic v Windows v CDE/Motif v Metal Copyright IBM Corp. 2007,

84 IBM and accessibility See the IBM Human Ability and Accessibility Center Web site for more information about the commitment that IBM has to accessibility. 54 SSPC Introduction and Planning Guide: Introduction and Planning Guide

85 Notices This information was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead. However, it is the user's responsibility to evaluate and verify the operation of any non-ibm product, program, or service. IBM may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not grant you any license to these patents. You can send license inquiries, in writing, to: IBM Director of Licensing IBM Corporation North Castle Drive Armonk, NY U.S.A. For license inquiries regarding double-byte character set (DBCS) information, contact the IBM Intellectual Property Department in your country or send inquiries, in writing, to: Intellectual Property Licensing Legal and Intellectual Property Law IBM Japan, Ltd , Shimotsuruma, Yamato-shi Kanagawa Japan The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you. This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice. Any references in this information to non-ibm Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk. Copyright IBM Corp. 2007,

86 IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Licensees of this program who wish to have information about it for the purpose of enabling: (i) the exchange of information between independently created programs and other programs (including this one) and (ii) the mutual use of the information which has been exchanged, should contact: IBM Corporation 2Z4A/ Burnet Road Austin, TX U.S.A Such information may be available, subject to appropriate terms and conditions, including in some cases, payment of a fee. The licensed program described in this document and all licensed material available for it are provided by IBM under terms of the IBM Customer Agreement, IBM International Program License Agreement or any equivalent agreement between us. Any performance data contained herein was determined in a controlled environment. Therefore, the results obtained in other operating environments may vary significantly. Some measurements may have been made on development-level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment. Information concerning non-ibm products was obtained from the suppliers of those products, their published announcements or other publicly available sources. IBM has not tested those products and cannot confirm the accuracy of performance, compatibility or any other claims related to non-ibm products. Questions on the capabilities of non-ibm products should be addressed to the suppliers of those products. This information is for planning purposes only. The information herein is subject to change before the products described become available. If you are viewing this information softcopy, the photographs and color illustrations may not appear. 56 SSPC Introduction and Planning Guide: Introduction and Planning Guide

87 Trademarks IBM, the IBM logo, and ibm.com are trademarks or registered trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at "Copyright and trademark information" at Adobe is either a registered trademark or trademark of Adobe Systems Incorporated in the United States, and/or other countries. DIA Data Integrity Assurance, Storewiz, Storwize, and the Storwize logo are trademarks or registered trademarks of Storwize Inc., an IBM Company. Intel is a trademark or registered trademark of Intel Corporation or its subsidiaries in the United States and other countries. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. Java and all Java-based trademarks and logos are trademarks or registered trademarks of Oracle and/or its affiliates. Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. UNIX is a registered trademark of The Open Group in the United States and other countries. Other company, product, or service names may be trademarks or service marks of others. Important notes v v v v v v v Processor speeds indicate the internal clock speed of the microprocessor; other factors also affect application performance. CD or DVD drive speed is the variable read rate. Actual speeds vary and are often less than the possible maximum. When referring to processor storage, real and virtual storage, or channel volume, KB stands for 1024 bytes, MB stands for approximately 1,048,576 bytes, and GB stands for approximately 1,073,741,824 bytes. When referring to hard-disk drive capacity or communications volume, MB stands for 1,000,000 bytes, and GB stands for 1,000,000,000 bytes. Total user-accessible capacity can vary depending on operating environments. Maximum internal hard-disk drive capacities assume the replacement of any standard hard-disk drives and population of all hard-disk drive bays with the largest currently supported drives that are available from IBM. Maximum memory may require replacement of the standard memory with an optional memory module. IBM makes no representation or warranties regarding non-ibm products and services that are ServerProven, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. These products are offered and warranted solely by third parties. Notices 57

88 Particulate Contamination v v IBM makes no representations or warranties with respect to non-ibm products. Support (if any) for the non-ibm products is provided by the third party, not IBM. Some software might differ from its retail version (if available), and might not include user manuals or all program functionality. This topic identifies contamination information. Attention: Airborne particulates (including metal flakes or particles) and reactive gases acting alone or in combination with other environmental factors such as humidity or temperature might pose a risk to the server that is described in this document. Risks that are posed by the presence of excessive particulate levels or concentrations of harmful gases include damage that might cause the server to malfunction or cease functioning altogether. This specification sets forth limits for particulates and gases that are intended to avoid such damage. The limits must not be viewed or used as definitive limits, because numerous other factors, such as temperature or moisture content of the air, can influence the impact of particulates or environmental corrosives and gaseous contaminant transfer. In the absence of specific limits that are set forth in this document, you must implement practices that maintain particulate and gas levels that are consistent with the protection of human health and safety. If IBM determines that the levels of particulates or gases in your environment have caused damage to the server, IBM may condition provision of repair or replacement of servers or parts on implementation of appropriate remedial measures to mitigate such environmental contamination. Implementation of such remedial measures is a customer responsibility. Table 20. Limits for particulates and gases Contaminant Limits Particulate v The room air must be continuously filtered with 40% atmospheric dust spot efficiency (MERV 9) according to ASHRAE Standard v Air that enters a data center must be filtered to 99.97% efficiency or greater, using high-efficiency particulate air (HEPA) filters that meet MIL-STD-282. v The deliquescent relative humidity of the particulate contamination must be more than 60% 2. v The room must be free of conductive contamination such as zinc whiskers. Gaseous v Copper: Class G1 as per ANSI/ISA v Silver: Corrosion rate of less than 300 Å in 30 days. 58 SSPC Introduction and Planning Guide: Introduction and Planning Guide

89 Table 20. Limits for particulates and gases (continued) Contaminant Limits Notes: v 1 ASHRAE Method of Testing General Ventilation Air-Cleaning Devices for Removal Efficiency by Particle Size. Atlanta: American Society of Heating, Refrigerating and Air-Conditioning Engineers, Inc. v 2 The deliquescent relative humidity of particulate contamination is the relative humidity at which the dust absorbs enough water to become wet and promote ionic conduction. v 3 ANSI/ISA Environmental conditions for process measurement and control systems: Airborne contaminants. Instrument Society of America, Research Triangle Park, North Carolina, U.S.A. Notices 59

90 Electronic emission notices Federal Communications Commission statement This explains the Federal Communications Commission's (FCC) statement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, might cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense. Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors, or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device might not cause harmful interference, and (2) this device must accept any interference received, including interference that might cause undesired operation. Industry Canada compliance statement This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe A est conform à la norme NMB-003 du Canada. Australia and New Zealand Class A Statement Attention: This is a Class A product. In a domestic environment this product might cause radio interference in which case the user might be required to take adequate measures. European Union Electromagnetic Compatibility Directive This product is in conformity with the protection requirements of European Union (EU) Council Directive 2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic compatibility. IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the fitting of non-ibm option cards. Attention: This is an EN Class A product. In a domestic environment this product might cause radio interference in which case the user might be required to take adequate measures. Responsible Manufacturer: 60 SSPC Introduction and Planning Guide: Introduction and Planning Guide

91 International Business Machines Corp. New Orchard Road Armonk, New York European community contact: IBM Deutschland GmbH IBM Technical Regulations, Department M456 IBM-Allee 1, Ehningen, Germany Germany Electromagnetic compatibility directive Deutschsprachiger EU Hinweis: Hinweis für Geräte der Klasse A EU-Richtlinie zur Elektromagnetischen Verträglichkeit Dieses Produkt entspricht den Schutzanforderungen der EU-Richtlinie 2004/108/EG zur Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU-Mitgliedsstaaten und hält die Grenzwerte der EN Klasse A ein. Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der IBM empfohlene Kabel angeschlossen werden. IBM übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der IBM verändert bzw. wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der IBM gesteckt/eingebaut werden. EN Klasse A Geräte müssen mit folgendem Warnhinweis versehen werden: "Warnung: Dieses ist eine Einrichtung der Klasse A. Diese Einrichtung kann im Wohnbereich Funk-Störungen verursachen; in diesem Fall kann vom Betreiber verlangt werden, angemessene Mabnahmen zu ergreifen und dafür aufzukommen." Deutschland: Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von Geräten Dieses Produkt entspricht dem "Gesetz über die elektromagnetische Verträglichkeit von Geräten (EMVG)." Dies ist die Umsetzung der EU-Richtlinie 2004/108/EG in der Bundesrepublik Deutschland. Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit von Geräten (EMVG) (bzw. der EMC EG Richtlinie 2004/108/EG) für Geräte der Klasse A Dieses Gerät ist berechtigt, in übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Einhaltung der EMV Vorschriften ist der Hersteller: International Business Machines Corp. New Orchard Road Armonk,New York Tel: Der verantwortliche Ansprechpartner des Herstellers in der EU ist: Notices 61

92 IBM Deutschland GmbH Technical Regulations, Abteilung M456 IBM-Allee 1, Ehningen, Germany Generelle Informationen: Das Gerät erfüllt die Schutzanforderungen nach EN und EN Klasse A. Japan Voluntary Control Council for Interference (VCCI) Class A Statement Japan Electronics and Information Technology Industries Association (JEITA) Statement (less than or equal to 20 A per phase) jjieta1 Korean Communications Commission (KCC) Class A Statement People's Republic of China Class A Electronic Emission statement 62 SSPC Introduction and Planning Guide: Introduction and Planning Guide

93 Russia Electromagnetic Interference (EMI) Class A Statement rusemi Taiwan Class A compliance statement Notices 63