MAX 400 series. Hardware Installation Guide. for the. MAX Family. of VoIP Telephony Devices. Version 1.0

Transcription

1 Hardware Installation Guide MAX 400 series for the MAX Family of VoIP Telephony Devices TM Version 1.0

2 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR NET2PHONE REPRESENTATIVE FOR A COPY. The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense. The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate radio-frequency energy. If it is not installed in accordance with Net2Phone's installation instructions, it may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. Modifying the equipment without Net2Phone's written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct any interference to radio or television communications at your own expense. You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Net2Phone equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: Turn the telev ision or radio antenna until the interference stops. Move the equipment to one side or the other of the television or radio. Move the equipment farther away from the television or radio. Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses.) Modifications to this product not authorized by Net2Phone could void the FCC approval and negate your authority to operate the product. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS. NET2PHONE AND THE ABOVE- NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IN NO EVENT SHALL NET2PHONE OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF NET2PHONE OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NET2PHONE MAX, Net2Phone, the NET2PHONE logo and the Net2Phone logo are registered trademarks of Net2Phone in the U.S. and certain other countries. All other trademarks mentioned in this document are the property of their respective owners. Net2Phone MAX 410/420/430 Hardware Installation Guide Copyright 2000, Net2Phone All rights reserved. Printed in Korea.

3 Contents 1. About This Guide Overview of the Net2Phone MAX 410/420/ System Features User interfaces QoS enhancement functions Operation and maintenance System Configuration FXO version: MAX FXS version: MAX FXS/FXO version: MAX System Specification Planning Your Installation Location Requirements Heat Dissipation Access to Chassis Power Source Distance Limitations for Interface Cables Ethernet Maximum Distance Serial Port Maximum Distances Analog Voice Port Maximum Distance Interference Considerations Safety Precautions Installing Net2Phone MAX 410/420/ Safety Recommendations Considerations for System Installation Standalone (desktop) installation Cable connection Powering Up Net2Phone MAX 410/420/ Checklist for Power-Up Power-Up Procedure Troubleshooting Cable Specifications Ethernet port Console port...19 i

4 6.3. FXS/FXO port (analog voice port for analog telephone)...20 ii

5 NET2PHONE MAX Hardware Installation Guide About This guide 1. About This Guide This preface discusses the audience, organization, and conventions of this publication, and describes how to obtain additional documentation. This publication is designed for people who have some experience installing networking equipment such as routers, hubs, servers, and switches. The person installing Net2Phone MAX 410/420/430 should be familiar with electronic circuitry and wiring pract ices and have experience as an electronic or electromechanical technician. Your Net2Phone MAX 410/420/430 is also shipped with a quick start guide to help you quickly install the hardware and connect the cabling. It also details the initial configuration of the Net2Phone MAX 410/420/430. Basic configuration instructions are described in the Net2Phone MAX 410/420/430 User Guide that accompanied your Net2Phone MAX 410/420/430. Table 1 Major Sections of This guide Chapter Title Description Chapter 1 About This Guide organization and conventions of this guide Chapter 2 Overview of the Features and specifications of Net2Phone MAX 410/420/430 Net2Phone MAX 410/420/430 Chapter 3 Planning Your Installation Environmental requirements and cable routing considerations Chapter 4 Installing Net2Phone MAX 410/420/430 Instructions for installing Net2Phone MAX 410/420/430 and connecting the cables Chapter 5 Powering Up Net2Phone MAX 410/420/430 Powering up Net2Phone MAX 410/420/430 and preparing for configuration Chapter 6 Cable Specifications Pinouts for the Net2Phone MAX 410/420/430 ports and cables Table 2 Installation Guide Conventions Convention Description Caution This symbol means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data Warning This symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, you must be aware of the hazar ds involved with electrical circuitry and be familiar with standard practices for preventing accidents. 1

6 Hardware Installation Guide Overview of the Net2Phone MAX 410/ Overview of the Net2Phone MAX 410/420/430 Net2Phone MAX 410/420/430 is a stand-alone Internet telephony gateway system that provides real-time telephone communication service over Internet/Intranet. Net2Phone MAX 410/420/430 send/receives voice packet through the packet network using Net2Phone VOIP (Voice over IP) protocol System Features Net2Phone MAX 410/420/430 complies with the international electrical interface standards. Net2Phone MAX 410/420/430 accommodates Net2Phone specifications to provide Internet telephone service, and implements the echo cancellation function to assure clear call quality. Also, Net2Phone MAX 410/420/430 provides easy system setup and management features through console interface (MAX 410), Telnet client, and web browser User interfaces Capacity for 4 users Supports analog voice interface signaling - FXO for MAX FXS for MAX FXS port + 1 FXO port for MAX QoS enhancement functions G.168 echo cancellation Voice activity detection (VAD) Comfort noise generation (CNG) Dynamic jitter buffer control 2.4. Operation and maintenance Supports command-line interface through ASCII terminal Supports command-line interface through Telnet client Supports system management interface through Web browser 2

7 Hardware Installation Guide Overview of the Net2Phone MAX 410/ System Configuration A user can choose one of 3 versions of Net2Phone MAX 400 series which are: FXO version: MAX 410 FXS version: MAX 420 FXS/FXO version: MAX FXO version: MAX 410 Net2Phone MAX 410 has one Ethernet port which is connected to a hub or a router, and has 4 FXO analog voice port which is connected to a PBX. Figure 1 Rear view of Net2Phone MAX FXS version: MAX 420 Net2Phone MAX 420 has one Ethernet port which is connected to a hub or a router, and has 4 FXS analog voice port which are connected to telephones. Figure 2 Rear view of Net2Phone MAX 420 3

8 Hardware Installation Guide Overview of the Net2Phone MAX 410/ FXS/FXO version: MAX 430 Net2Phone MAX 430 has one Ethernet port which is connected to a hub or a router, and has 3 FXS analog voice port which are connected to telephones and has 1 FXO analog voice port which is connected to a PBX. Figure 3 Rear view of Net2Phone MAX 430 Figure 4 Side view of Net2Phone MAX 410/420/430 Figure 5 Front view of Net2Phone MAX 410/420/430 4

9 Hardware Installation Guide Overview of the Net2Phone MAX 410/420 Figure 6 Top view of Net2Phone MAX 410/420/430 5

10 Hardware Installation Guide Overview of the Net2Phone MAX 410/ System Specification Table 3 System Specification Analog Voice Interface LAN Interface Console Interface LED indicators VOIP protocol Voice Processing Capabilities {compression/decompression} {QoS related capabilities} Management interface Physical Size (H x W x D) Weight Input power Main processor Operation temperature Storage temperature Operation humidity Noise level Grounding wire specification MAX 410 ; FXO, RJ-11, 4 ports MAX 420 ; FXS, RJ-11, 4 ports MAX 430 ; FXS/FXO, RJ-11, 4 ports 10baseT, RJ-45, 1 port EIA-232 {old RS-232C}, DB-9, 1 port asynchronous serial communication at 19200bps ALM(alarm) OPR(operational : system active status indicator) LINK(LAN link : LAN link status indicator) LRX(LAN receive : LAN data receive indicator) one active status indicator for each analog voice port Net2Phone client protocol G.711, G Echo Cancellation (G.168) Voice Activity Detection Comfort Noise Generation Command line interface via console port (MAX 410 only) telnet client Web interface via any web-browser 49.5 x x mm 0.5 kg 5V AC/DC adaptor : input VAC, 1.5 A (max.), 50/60 Hz, 50 W (max.) Motorola MPC850DSL 0 ~ 50 o C 40 ~ 85 o C 5 ~ 95 %, non-condensing 15 1 m AWG18, GREEN/YELLOW 6

11 Hardware Installation Guide Planning Your Installation 3. Planning Your Installation Before you begin to install your Net2Phone MAX 410/420/430, consider the information in this chapter: Location Requirements Distance Limitations for Interface Cables Interference Considerations Safety Precautions 3.1. Location Requirements The mounting location must provide: Adequate heat dissipation Access to the chassis Suitable power source Make sure that these requirements are met before you begin the installation Heat Dissipation The room where the Net2Phone MAX 410/420/430 is operated must maintain a temperature between 32 and 122 F (0 to 50 C) and must have adequate air circulation to ensure proper cooling. Enclosed racks must have adequate ventilation. An enclosed rack should not be overcrowded and should have louvers and a fan. M ake sure that the ventilation ports of the Net2Phone MAX 410/420/430 are not blocked. If the Net2Phone MAX 410/420/430 is installed in an enclosed rack with a ventilation fan at the top, make sure that heated air drawn upward is not too hot for adequate cooling. Baffles can help to isolate exhaust air from intake air, which also helps to draw cooling air through the chassis. The best placement of the baffles depends on the airflow patterns in the rack, which are found by experimenting with different arrangements. Caution If the unit is placed on a desktop, the rubber feet must remain in place to provide space for cooling air circulation. Inadequate ventilation can result in overheating and damage. 7

12 Hardware Installation Guide Planning Your Installation Access to Chassis Allow space at the rear of the chassis for cable connections. Consider also the need to access the chassis for maintenance and troubleshooting Power Source If you suspect that your AC power is not clean---if lights flicker often or there is machinery with large motors nearby ---have a qualified person test the power. Install a power conditioner if necessary. Warning Read the installation instructions before you connect the system to its power source. Warning Before working on a chassis or working near power supplies, unplug the power cord. Warning This product relies on the building's installation for short-circuit (overcurrent) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors). Caution To avoid damage from lightning and power surges, install proper grounding. The AC/DC adaptor of Net2Phone MAX 410/420/430 with AC power supply auto-selects either volt or volt operation. AC versions include a 6-foot (1.8-meter) electrical power cord Distance Limitations for Interface Cables When planning your installation, consider distance limitations and potential electromagnetic interference (EMI) as defined by the Electronic Industries Association (EIA). Following are the distance limitation specifications for Ethernet, serial, and analog telephone interfaces. 8

13 Hardware Installation Guide Planning Your Installation Ethernet Maximum Distance The maximum segment distance for Ethernet 10BaseT is 330 feet (100 meters) (specified in IEEE 802.3) Serial Port Maximum Distances Table 4 shows the standard relationship between baud rate and maximum distance for EIA/TIA-232 signals. Table 4 EIA/TIA-232 Speed and Distance Limitations Data Rate (Baud) Distance (Feet) Distance (Meters) Caution EIA/TIA-232 is often used at greater distances than specified in Table 2-3. If you understand the electrical problems that can arise and can compensate for them, you might still be able to get good results; however, Net2Phone recommends that you keep your cable runs within the standarddefined distance Analog Voice Port Maximum Distance The maximum distance is established by a total allowable loop resistance, including the phone or terminal equipment, of 600 ohms. 9

14 Hardware Installation Guide Planning Your Installation 3.3. Interference Considerations When you run cables for any significant distance in an electromagnetic field, interference can occur between the electromagnetic field and the signals on the cables. This has two implications for the installation of terminal plant cabling: Unshielded plant cabling can emit radio interference. Strong electromagnetic interference (EMI), especially as caused by lightning or radio transmitters, can destroy the EIA/TIA-232 drivers and receivers in the Net2Phone MAX 410/420/430. If you use twisted-pair cables with a good distribution of grounding conductors in your plant cabling, emitted radio interference is unlikely. If you have cables exceeding recommended distances, or if you have cables that pass between buildings, give special consideration to the effect of lightning strikes or ground loops. If your site has these characteristics, consult experts in lightning suppression and shielding. The electromagnetic pulse caused by lightning or other high -energy phenomena can easily couple enough energy into unshielded conductors to destroy electronic devices. Most data centers cannot resolve the infrequent, but potentially catastrophic problems just described without pulse meters and other special equipment. Take precautions to avoid these problems by providing a properly grounded and shielded environment and by installing electrical surge suppression. If you remove any module, you must either install a module in its place or install a cover plate over the opening. All module openings must be either occupied or covered to prevent electromagnetic interference (EMI). For advice on the prevention of electromagnetic interference, consult experts in radio-frequency interference (RFI). 10

15 Hardware Installation Guide Planning Your Installation 3.4. Safety Precautions When the Lithium battery embedded in the NVRAM (main board component No. U4) is fully discharged and is not functional, the product supplier must collect the main board and replace the NVRAM. The NVRAM with discharged Lithium battery must be discarded in a method which is instructed by according laws. Disassembly of the product chassis must be carried out by certified person who is experienced with the product. The product chassis must not be disassembled when the power is on. The replacement of power related components {AC/DC converter, DC/DC converter, Fuse component} must be executed after consulting the product supplier. 11

16 Hardware Installation Guide Installing Net2Phone MAX 410/420/ Installing Net2Phone MAX 410/420/ Safety Recommendations Follow these guidelines when working on the system. Warning Do not touch the power supply when the power cord is connected. For systems with a power switch, line voltages are present within the power supply even when the power switch is off and the power cord is connected. For systems without a power switch, line voltages are present within the power supply when the power cord is connected. Warning Before working on a chassis or working near power supplies, unplug the power cord on AC units. Warning Before working on equipment that is connected to power lines, remove jewelry (including rings, necklaces, and watches). Metal objects will heat up when connected to power and ground and can cause serious burns or can weld the metal object to the terminals. Warning This equipment is intended to be grounded. Ensure that the host is connected to earth ground during normal use. Locate the emergency power-off switch for the room in which you are working. Then, if an electrical accident occurs, you can act quickly to turn OFF the power. Disconnect all power before installing or removing a chassis. Do not work alone if potentially hazardous conditions exist. Never assume that power is disconnected from a circuit. Always check. Look carefully for possible hazards in your work area, such as moist floors, ungrounded power extension cables, and missing safety grounds. 12

17 Hardware Installation Guide Installing Net2Phone MAX 410/420/ Considerations for System Installation? When installing equipment, connect the ground line first; and when moving the equipment, disconnect the ground line last.? When installing equipment, always wear an anti-electricity wrist strip.? The power cable to be used should be provided by the equipment supplier or must be a certified product.? The environment of the equipment should maintain a temperature range of 0 C ~ 50 C and well ventilated.? Verify if the power quality is appropriate (In case an electrical light is flickering or there exists a large-size monitor nearby).? Connect/disconnect cables always after power switch is turned off.? When viewed from the front, a wall or other obstacles should not block the ventilation holes located on both sides of the system Standalone (desktop) installation? Locate the equipment on flat surface.? Verify if all the rubber feet are attached (required for cooling the equipment)? Connect the ground line with the ground screw of the equipment. (Ground line specifications : AWG18, GREEN/YELLOW)? Connect the system power cable to the power outlet with the ground terminal.? Do not place any objects on top of the equipment. 13

18 Hardware Installation Guide Installing Net2Phone MAX 410/420/ Cable connection The following figure shows the equipment connection with Net2Phone MAX 410/420/430 Figure 7 Appearance of the Net2Phone MAX 410 network interface Note: Follow connection instructions below Connect the console port of MAX 410 to the serial port of a PC with the DB9 EIA-232 female -male straight-through connection cable. Connect the LAN port of MAX 410 to the LAN port of a hub/router with the RJ-45 cable (UTP 5) Connect the FXO port of MAX 410 to the SLT port of PBX with the RJ-11-to-RJ-11 cable (UTP 1). 14

19 Hardware Installation Guide Installing Net2Phone MAX 410/420/430 Figure 8 Appearance of the Net2Phone MAX 420 network interface Note: Follow connection instructions below Connect the console port of MAX 420 to the serial port of a PC with the DB9 EIA-232 female -male straight-through connection cable. Connect the LAN port of MAX 420 to the LAN port of a hub/router with the RJ-45 cable (UTP 5) Connect the FXS port of MAX 420 to the trunk port of PBX with the RJ-11-to-RJ-11 cable (UTP 1). Connect the FXS port of MAX 420 to the analog telephone with the RJ-11-to-RJ-11 cable (UTP 1). 15

20 Hardware Installation Guide Installing Net2Phone MAX 410/420/430 Figure 9 Appearance of the Net2Phone MAX 430 network interface Note: Follow connection instructions below Connect the console port of MAX 430 to the serial port of a PC with the DB9 EIA-232 female -male straight-through connection cable. Connect the LAN port of MAX 430 to the LAN port of a hub/router with the RJ-45 cable (UTP 5) Connect the FXO port of MAX 430 to the SLT port of PBX with the RJ-11-to-RJ-11 cable (UTP 1). Connect the FXS port of MAX 430 to the analog telephone with the RJ-11-to-RJ-11 cable (UTP 1). 16

21 Hardware Installation Guide Powering Up Net2Phone MAX 410/420/ Powering Up Net2Phone MAX 410/420/430 Read the "Checklist for Power-Up" and perform the "Power-Up Procedure" starting on this page. If you encounter any problems, see the "Troubleshooting" section Checklist for Power-Up You are ready to power up an Net2Phone MAX 410/420/430 if it meets these requirements (described in "Installing Net2Phone MAX 410/420/430"): Securely mounted Power connected Interface cables connected 5.2. Pow er-up Procedure Perform this procedure to power up your Net2Phone MAX 410/420/430 and verify that it goes through its initialization and self-test. When you are finished with this procedure, the Net2Phone MAX 410/420/430 will be ready to configure for network interfaces and services. Step 1 Move the power switch to the ON position. The green OPR LED goes on. The boot loader loads the system bootstrap code (boot image) into RAM. The bootstrap code performs a series of system diagnostic routines that check the functions of the CPU, memory, and system interfaces. Step 2 Setup MAX 410 via PC console / Setup MAX 420/430 via analog phone as described in Net2Phone MAX 410/420/430 User Guide. 17

22 Hardware Installation Guide Powering Up Net2Phone MAX 410/420/ Troubleshooting This section describes possible mechanical problems and corrective actions. If there appears to be any malfunction, you should first check all cables and connections. If these appear to be in order, see Table 6 for specific troubles and solutions. For problems with the configuration, see the Net2Phone MAX 410/420/430 User Guide. Table 5 Symptom Possible Cause Corrective Action Power LED off Power source switched off Switch power source ON Faulty power cable Check/replace power cable Faulty power source Check/correct input power Faulty power adaptor Contact Net2Phone Technical Service Center or your Net2Phone reseller Power LED on Faulty Net2Phone MAX 410/420/430 Contact Net2Phone Technical Service Center or your Net2Phone reseller Power LED off Power adaptor is warm Faulty Net2Phone MAX 410/420/430 Contact Net2Phone Technical Service Center or your Net2Phone reseller No initialization response Faulty console terminal Check/replace terminal from Net2Phone MAX Faulty cabling to terminal Check/replace cable 410/420/430 Faulty Net2Phone MAX 410/420/430 Contact Net2Phone Technical Service Center or your Net2Phone reseller Unit shuts off after operating for some time Console screen display freezes Overheating Faulty Net2Phone MAX 410/420/430 Console fault Software error Faulty Net2Phone MAX 410/420/430 Check ventilation Contact Net2Phone Technical Service Center or your Net2Phone reseller Reset/replace console Repeat power-up procedure Contact Net2Phone Technical Service Center or your Net2Phone reseller 18

23 Hardware Installation Guide Cable Specifications 6. Cable Specifications This section describes connectors and cables used for connecting Net2Phone MAX 410/420/430 to other equipments Ethernet port This port uses RJ-45 modular jack and is connected by UTP5 (Unshielded Twisted Pair class 5) cable. The maximum allowed length of the cable is 100 m. Figure 10 RJ-45-to-RJ-45 Straight-Through Cable Wiring Table 6 Pin connection table of the RJ-45 cable for Ethernet (NC : No Connection) RJ-45 Plug Pin Signal 1 TX+ 2 TX- 3 RX+ 4 NC 5 NC 6 RX- 7 NC 8 NC 6.2. Console port This port uses D-sub 9-pin (DB9) female connector and is connected by D-sub male-to-female 9-pin connector cable with straight pin-to-pin connections (i.e. pin#1 goes to pin#1, pin#2 goes to pin#2, ). Figure 11 DB9-male-to-DB9-female Straight-Through Cable Wiring 19

24 Hardware Installation Guide Cable Specifications 6.3. FXS/FXO port (analog voice port for analog telephone) This port uses RJ-48 modular jack and is connected to an analog telephone by RJ-11-to-RJ-11 UTP1 (Unshielded Twisted Pair class 1) cable. Table 7 Pin connection table of the RJ-11 cable for FXS/FXO port RJ-11 Plug Pin Signal 1 NC 2 NC 3 Ring 4 Tip 5 NC 6 NC 20