Identifying and Responding to Threats:

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Kenneth Barnett
5 years ago
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1 Identifying and Responding to Threats: Using Risk Assessment to Improve Resiliency Eric%Hankins,%CTE% Senior'Director,'Travel'Risk'Solu4ons' NC4' Meghan%Hounshell% Product'Manager'<'Mobile,'Social'&'Web' Everbridge'

Workforce mobility and threat response Q&A LinkedIn

2 Agenda Leveraging critical threat data Monitoring threats, avoiding risk escalation, and communication Workforce mobility and threat response Q&A LinkedIn Member? Join our LinkedIn Everbridge Incident Management Professionals Group

3 Housekeeping Use'the'Q&A' func4on'to' submit'your' ques4ons.' tweet'insights'with'your'friends' during'the'webinar'using'the' hashtags'#everbridge%and%.% We ll'send'out'a' recording'aner' the'event%

4 Eric%Hankins,%CTE% Senior(Director,(( Travel(Risk(Solu8ons( NC4' Meghan%Hounshell% Product(Manager( Everbridge' 4

5 Identifying and Responding to Threats Incident monitoring as a component of operational risk management Eric Hankins, CTE NC4 Senior Director, Travel Risk Solutions

6 Risk visibility to: Incident Monitoring Provides:! Improve risk mitigation! Reduce business impact! Ensure continuity of business operations! Protect health, life, safety and productivity of employees! Streamline risk-related decision-making processes! Reduce costs

7 Effective Incident Monitoring! Timely! 24 x 7 x 365! Comprehensive All Hazards! High quality information! Relevant

8 Relevancy is Key

9 Minor Incident Big Impact

10 Security Incidents

11 Business Impact

12 Productivity Impact

13 Natural Disasters

14 Strikes, Protests and Civil Unrest

15 Takeaways! Minor incidents in close proximity can have major impact! All Hazards monitoring is necessary! Timely and high quality information is critical! Relevancy is key

16 NC4 Safety and Security Solutions Risk Management NC4 Risk Center ActivTravel ActivPoint Public Safety E Team E SPONDER Enterprise NC4 Street Smart Secure Information Management NC4 Mission Center ESP

17 NC4 Risk Center! Global safety & security content Real-time incidents Daily global updates In-depth analysis and intelligence! Monitor incidents near: People Assets Travelers Suppliers and contract manufacturers

18 for more information

19 Incidents and Threats: Planning, Assessment, Response, and Delivery

20 Everbridge and NC4: Threat View Minimize the impact of incidents through early warning and communication. Revolu4onary' Safety'and'' Security'Solu4ons'' Threat'View:' Access'Detailed'' NC4'Risk'Center ' Informa4on'from' within'the' Everbridge'Interface' Unified'Cri4cal' Communica4on' Suite'

21 Have a Plan for Incidents and Threats How will you know about potential threats? What types of threats could affect you? How would you respond to those threats? Who is involved in threat response? What processes would be followed? Who would be impacted? What messages would be communicated? How would you respond to the unexpected? 31.6% of BC/DR professionals say they don t have a documented communication plan for incidents, emergencies, or disasters.

22 Advanced Notice of Threats The key to effective response: understanding potential threats before they impact you

23 Advanced Notice of Threats

24 Effective Incident and Threat Monitoring Timely 24 x 7 x 365 Comprehensive High quality Relevant

Severity Location Type Incident'Severity'

25 Identifying Potential Impact Relevancy is Key Define impact thresholds in advance: Incident'Type' Severity Location Type Incident'Severity' Asset'Loca4on'&' Alert'Perimeter' Automa4cally'trigger' no4fica4ons'

26 Identifying Potential Impact Set a smaller radius around your locations for minor or moderate incidents

27 Identifying Potential Impact Increase your radius for major incidents

28 Identifying Potential Impact

29 Planning Your Response Craft Messages Maps in Advance Anticipate as many scenarios as possible Create messages for event stages Match messages to modes

Planning Your Response Plan for On-the-Fly Messaging Expect the unexpected Support quick creation and quick delivery Keep it simple short, readable,

30 Planning Your Response Plan for On-the-Fly Messaging Expect the unexpected Support quick creation and quick delivery Keep it simple short, readable, actionable Follow Chandler s rule 3 points 3 sentences First 30 words WHAT' Message'content' and'type' WHO' Message'contacts' HOW' Message'seXngs'

31 Build Situational Intelligence

32 Build Situational Intelligence

33 Build Situational Intelligence

34 Finally Leverage Your Contacts Communicate with and geo-locate frontline resources Dedicated'mobile'recipient' applica4on'with'two<way' communica4on.' Receive%push%no?fica?ons% Respond%using%polling% Share%details%&%photos%

35 Q&A' Note:%% Presenta4on'slides'will'be'available'on'our' blog'at'blog.everbridge.com' Use'the'Q&A' func4on'to' submit'your' ques4ons.' 35

36 ' Thank%you%for%joining%us%today!%% % ' See Interactive Visibility: Threat View In Action Everbridge'Resources' % On<Demand'Webinars:' ' White'papers,'case'studies'and'more' ' ''''''' '''''''' Follow'us:' ' '''''''@everbridge' ''''''' '''''''Linkedin' ' '

Below are a few questions you should be asking when planning your communication strategy for potential employee threats:

Below are a few questions you should be asking when planning your communication strategy for potential employee threats: Introduction As an organization, one of your major priorities is keeping the people you employ safe. This can be a difficult task, especially if you aren t prepared. In order to best protect your employees