HP Proactive Select Menu

Transcription

1 Technical white paper HP Proactive Select Menu (For initial product installations, please use standard Care Pack services) Table of contents Server and operating system All 2 Server and operating system Blades 3 Server and operating system Business Critical 4 Storage Disk Backup 4 Storage 3PAR 4 Storage 3PAR, XP/P9000 Storage 3PAR, EVA, XP/P9000 Storage EVA Storage EVA, P00 (MSA), and P00 (LeftHand) Storage P00 (LeftHand) Storage NAS Storage SAN 6 Storage SVSP 6 Software Linux 6 Software Microsoft 6 Software SAP 6 Software Virtualization and Insight Control 7 Network Network 8 Environment Delivery Management 8 Environment Education 8 Environment ITSM 9 Environment Management 9 Environment Power and Cooling 9 Environment Security Custom Custom

2 Server and operating system All Operating System Patch Analysis Operating System Patch Analysis Additional Operating System Instances Recommendations Installation for Entry-class Server First server Installation for Entry-class Server Two Additional servers Installation for Midrange Server First server Installation for Midrange Server One Additional server Installation for Non-Bladed ProLiant Servers First five servers Installation for Non-Bladed ProLiant Servers Five additional servers System Health Check (direct) System Health Check (onsite) System Health Check (remote) Provides patch analysis, available for HP-UX, MPE, Tru64 UNIX, OpenVMS, Linux operating systems (OS), and Microsoft Windows for one operating system/operating environment instance. This activity extends the deliverables provided in Operating System Patch Analysis for up to ten additional operating system instances during the same engagement. Review of server firmware updates and service notes, provides recommendations. Covers up to five non-bladed servers running the same operating system/operating environment. Covers ISS, Integrity, and HP9000 servers. Service activity provides firmware update recommendations only. Installation of system firmware updates as specified in the Server Firmware Update Recommendations Proactive Select activity, which is a pre-requisite. This service covers the first non-bladed HP-UX HP9000/Integrity Entry-class Server in a customer engagement. This service covers up to two additional non-bladed HP-UX HP9000/Integrity Entry-class Servers during the same engagement at the same location. Use this service for each two additional servers added to a Installation for Entry-class Server First server customer engagement. Installation of system firmware updates as specified in the Server Firmware Update Recommendations Proactive Select activity, which is a pre-requisite. This service covers the first non-bladed HP-UX HP9000/Integrity Midrange Server in a customer engagement. This service covers one additional non-bladed HP-UX HP9000/Integrity Midrange Server during the same engagement at the same location. Use this service for each additional server added to a Installation for Midrange Server First server customer engagement. Installation of system firmware updates as specified in the Server Firmware Update Recommendations Proactive Select activity, which is a pre-requisite. This service covers the first five Non-Bladed ProLiant Servers in a customer engagement for the same OS version. This service covers five additional Non-Bladed ProLiant Servers during the same engagement at the same location. Use this service for each five additional servers added to a Server Firmware Update Installation for Non-Bladed ProLiant Servers First five servers customer engagement. Provides a technical assessment to identify potential security, system performance, and availability problems. Covers one HP server. The customer will receive, via , a single (one-time) System Health Check Assessment (SHCA) report. Provides a technical assessment to identify potential security, system performance, and availability problems. Covers one HP server. The customer will receive a single (one-time) System Health Check Assessment (SHCA) report including an executive summary prepared by an HP consultant. Additionally, one day of onsite advisory consultation, including review of the findings and recommendations from the SHCA report. Provides a technical assessment to identify potential security, system performance, and availability problems. Covers one HP server. The customer will receive via a single (one-time) System Health Check Assessment (SHCA) report including an executive summary prepared by an HP consultant, plus a brief phone consultation with HP to review the highlights. 1 2

3 Server and operating system Blades Blade Technology and Toolset Assessment Blade Technology Bulletin BladeSystem Firmware and Driver Gap Analysis First Enclosure BladeSystem Firmware and Driver Gap Analysis Additional Enclosure BladeSystem Firmware and Driver Update Process Review CloudSystem Matrix Expansion Kit Integration Service HP BladeSystem Health Check Service HP BladeSystem Health Check Service for additional enclosures HP CloudSystem Matrix Firmware Update Service for First Enclosure HP CloudSystem Matrix Firmware Update Service for Additional Enclosures CloudSystem Matrix Upgrade (same CMS hardware) Service CloudSystem Matrix Upgrade (change CMS hardware) Service HP CloudSystem Bursting Activation Service Assesses the usage of one HP blade enclosure and components, and related HP blade management software, and provides recommendations for improvement. Semi-annual bulletin prepared by your Account Support Manager (ASM), providing version and usage advice for the HP software, firmware, and drivers in the customer s HP Blade hardware and management software suite. Review customer s enclosure to document current firmware and driver levels. Develop recommended baseline, report on gaps, risks, and interdependencies. This activity applies to customer s first enclosure being assessed. This activity applies to one additional enclosure being assessed during the same engagement at the same location. Use one per each additional enclosure to be assessed. This workshop reviews the customer s firmware and driver update strategy, and offers best practices and configuration advice in the use of SIM and version control in support of that strategy. This activity provides complete integration and configuration of up to four CloudSystem Matrix Expansion Kits into an existing CloudSystem environment. The HP BladeSystem Health Check (BHC) service addresses areas essential to the successful maintenance of a bladed IT environment s availability, performance, and supportability. The service delivers a holistic assessment of the BladeSystem infrastructure, gauging compliance with best practices and highlighting areas of potential risk. Ideally, the BHC should be repeated on a routine basis to measure progress and identify new opportunities for improvement. The service covers up to two blade enclosures. This service covers one additional blade enclosure during the same engagement at the same location. Use this service for each additional enclosure added to the HP BladeSystem Health Check Service customer engagement. This service reviews your CloudSystem Matrix firmware versions, and then installs the appropriate firmware bundle. This service is exclusively for CloudSystem Matrix solutions, and provides service for the first enclosure in your environment during a single engagement. This service reviews your CloudSystem Matrix firmware versions, and then installs the appropriate firmware bundle. This service is exclusively for CloudSystem Matrix solutions, and provides service for one additional enclosure in your environment during a single engagement. Select a quantity of this service to cover each additional enclosure in your CloudSystem environment. This activity provides current CloudSystem Matrix users with an upgrade from an earlier version of CloudSystem Matrix to the current version. The upgrade applies to a single CloudSystem Matrix system, which is retaining the existing CMS hardware. This activity provides current CloudSystem Matrix users with an upgrade from an earlier version of CloudSystem Matrix to the current version. The upgrade applies to a single CloudSystem Matrix system, which during the update will be migrating to different CSM hardware. This service configures a customer s CloudSystem for bursting to a single account at a designated cloud service provider. The service provides remotely delivered setup, testing, and demonstration of provisioning calls between CloudSystem and the service provider, knowledge exchange, and an overview of bursting operations. Prerequisites for this service include: The Matrix Operating Environment version as required for particular SP, SP account setup with networking as needed, customer images uploaded to SP as needed, and servers that will be provisioned via bursting can be provisioned via the SP portal. 60 3

4 HP BladeSystem (non-cloudsystem Matrix) Firmware Update Service for First Enclosure HP BladeSystem (non-cloudsystem Matrix) Firmware Update Service for Additional Enclosures HP Virtual Connect and Virtual Connect Enterprise Manager Remote Specialist Advice (see note ) This service reviews your BladeSystem (non-cloudsystem Matrix) firmware versions and then installs the appropriate firmware bundle. This service is for all non-cloudsystem Matrix BladeSystems, and provides service for the first enclosure in your environment during a single engagement. This service reviews your BladeSystem (non-cloudsystem Matrix) firmware versions and then installs the appropriate firmware bundle. This service is for all non-cloudsystem Matrix BladeSystems, and provides service for one additional enclosure in your environment during a single engagement. Select a quantity of this service to cover each additional enclosure in your environment. Provides up to three hours of discussion with a remote Proactive Support Specialist with expertise in HP Virtual Connect and HP Virtual Connect Enterprise Manager. 2 Server and operating system Business Critical Cluster Consistency Service Cluster Consistency Service (additional node) Storage Disk Backup Data Protector Performance Assessment (base) Data Protector Performance Assessment (extension) New! StoreOnce Backup System Health Check Virtual Library System Health Check Storage 3PAR 3PAR Adaptive Optimization Policy Implementation 3PAR Health Check 3PAR Rebalance Service 3PAR Storage Assessment Service Assessment of one 2-3 node HP-UX cluster to diagnose and identify current threats to application operation or a restart after failover. The diagnostic software will remain installed and continue to monitor changes on the cluster after the assessment is complete. Extends the Cluster Consistency Service to add one additional HP-UX node. That activity is required as a pre-requisite. Provides performance analysis of a Data Protector server and storage backup infrastructure. Report provides recommendations for performance improvements. Analysis covers file system backup and one other backup type. For DP server running Windows, Linux, or HP-UX. Provides performance assessment and recommendations for one additional backup type. The base Data Protector Performance Assessment is a prerequisite. Proactive review of up to two StoreOnce Backup Systems for conformance to configuration and usage best practices. Limited performance and capacity recommendations is also provided. Provides an assessment of one virtual library, including recommended firmware/software levels and conformance to configuration best practices. Limited performance and capacity recommendations are also provided. Does not include firmware/software installation. Covers one VLS or D2D. Provides analysis, recommendations, and implementation of Adaptive Optimization policies, using data collected over time for one 3PAR storage system. Customer must have 3PAR System Reporter and Adaptive Optimization properly licensed and operational and provide a supported database (MS SQL, MySQL, or Oracle) for use with Adaptive Optimization. Scope limited to a single onsite visit (may be multiple remote follow-ups) and implementation of up to three policies during a single service engagement spanning up to one month. Provides an assessment of the overall health and supportability of one 3PAR system. The customer must be using 3PAR Service Tools for remote monitoring. Provides analysis, planning, and implementation to balance IO across a 3PAR array. Includes moving data and/or physically moving drive magazines within the array. Multiple quantities of this service activity may be required per engagement. Provides an assessment of one 3PAR Storage System based on a point-in-time snapshot of system configuration, capacity, supportability, and interoperability. The customer will be provided with a current state analysis with recommendations for improvements

5 Storage 3PAR, XP/P9000 Updated! HP Storage Thin Volume Conversion Service Storage 3PAR, EVA, XP/P9000 New! Performance Analysis for HP Disk Arrays Storage EVA EVA Firmware Update Service (1 upgrade) (see notes 7, 8) EVA Firmware Update Service (2 upgrades)(see notes 7, 8) EVA Firmware Update Service ( upgrades)(see notes 7, 8) EVA Health Check EVA Vdisk/LUN Design and Configuration (see notes 7, 8) Provides analysis, recommendations, and conversion of standard to thin provisioned volumes for HP 3PAR and XP/P9000 storage arrays. Covers up to 16 volumes within a single storage array. The customer must have appropriate Thin Provisioning software licensed, installed, and operational. Provides a performance analysis for one HP disk array and recommendations to improve performance. Covers one array of these types: 3PAR, EVA, XP/P9000. Detailed planning and onsite firmware update for one firmware release for one EVA. Detailed planning and onsite firmware update for one firmware release for up to two EVAs. Detailed planning and onsite firmware update for one firmware release for up to five EVAs. Compares the configuration of one EVA against best practices for availability, supportability, and performance. Design and configuration of a Virtual Disk (Vdisk) or LUN set up on one EVA to improve capacity utilization or performance Storage EVA, P00 (MSA), and P00 (LeftHand) Storage and SAN Firmware and Software Analysis Storage Array High Availability Technical Assessment Storage High Availability Technical Evaluation Storage P00 (LeftHand) P00 SAN/iQ Update Service Performance and Capacity Assessment for P00 Storage NAS X9000 Update Service (Base) X9000 Update Service (Extension) X9000 Technical and Operational Assistance Provides firmware and software analysis for one 3PAR Storage System, EVA, or P00 (MSA) array, and all SAN switches and HBAs between the arrays and up to servers or blade servers. Alternatively, covers one P00 (LeftHand) SAN cluster of up to nodes or one X9000 Network Storage System. Does not include firmware or software installation. Provides a high-availability evaluation of one 3PAR Storage System, P6000 (EVA), P00 (MSA) array, or P00 (LeftHand SAN) cluster of up to nodes or one X9000 Network Storage Server, plus examines support preparedness and the SAN s configuration. Provides an analysis for one HP 3PAR Storage System, P6000 (EVA), P00 (MSA) array, or P00 (LeftHand) SAN cluster of up to nodes or one X9000 Network Storage server physical environment, the array s configuration, and its firmware and software versions. Does not include analysis of the SAN or servers connected to the array. Update of P00 SAN/iQ software and related firmware for up to two P00 (LeftHand) nodes at one site. Provides a performance and capacity analysis for one P00 (LeftHand) SAN cluster of up to nodes. Onsite update of X9000 software and related firmware for the management server and the first X93 couplet or X97 blade enclosure. Onsite update of X9000 software and related firmware for up to two X90 Gateways or each additional X93 couplet or up to two X97 Performance Blocks or up to four X97 Capacity Blocks. Extensions are limited to a maximum of ten X9000 systems. The base service is a prerequisite except for the Gateways. Provides assistance with X9000 administration, planned configuration changes, and management best practices. Multiple quantities of this activity may be needed, depending on the scope agreed to by the customer and ASM.

6 Storage SAN Assessment Service for SANs SAN Supportability Assessment SAN Switch Firmware Update (Base) SAN Switch Firmware Update (Extension) Storage SVSP SVSP Health Check Software Linux New! Performance Analysis for Linux Systems Software Microsoft Updated! Microsoft Performance Consulting Service (basic package) Software SAP Provides customized, technical and operational guidance for HP Storage and the interconnecting SAN. Covers SANs connected to up to servers or server blades. HP assesses the supportability of the SAN including multivendor SAN infrastructure. Covers SANs connected to up to servers or server blades. Updates firmware on up to two SAN Switches to the latest revision. Covers only HP-supported Brocade switches. Updates firmware on up to six additional Brocade SAN Switches to the latest revision. Requires the base service as a prerequisite. Both Base and Extension must be done in a single trip to the site. Provides configuration best practice analysis and specific recommendations for one SVSP solution. The HP Linux Operating System Service supports the business by gathering detailed OS performance statistics and kernel configuration details using the Open Source tools collect and cfg2html. The purpose is to provide a detailed view of the three key components of your system: CPU, (virtual) memory and the IO-stack. Covers up to three servers. For the Windows Operating System, MS SQL server this service gathers and analyzes key performance metrics of your business critical windows application server in correlation to the MS SQL Database business application running on the HW. Covers up to three servers. 3 SAP Performance and Capacity Management Guided Advice Coordinated Patch Management for SAP Systems SAP BW powered by HANA Capacity and Performance review Performance Consulting: Operating System (Windows, HP-UX, Linux) (basic package) HP Application Standard Meter Service (see note 6) A technical consultant of the SAP & Performance Team will call the customer to hear about system requirements. If necessary, the consultant will log on to the system to double-check. Based on this information, HP will propose the appropriate services to the customer. Provides patch recommendation for the OS based on known issues/fixes/best practices to ensure optimal functioning of SAP SW running on top of HP HW/OS. The service provides an analysis of the key capacity and performance metrics of the SAP BW powered by HANA system over a specific period of time. It documents and analyzes key figures separately for the SUSE Linux operating system, the HANA DB, and the SAP BW application and summarizes the findings, comments, and recommendations in a single report. Report that covers all important OS metrics like CPU, memory, and I/O. A Web service providing accurate measurement and automatic analysis of resource consumption (SAPS, SPEC, tpmc) of consolidated application systems (4 SAP instances), enabling companies to accurately measure this even in highly dynamic virtualized, consolidated and cloud based environments. Reports are provided based on innovative visual analysis technology. 3 6

7 SAP Performance and Capacity Management Technical Services HP Trend Analysis Service for SAP Environments A certified technical consultant will perform services of your choice. Customers can select individually from the brochure of the SAP and Performance Team or decide for one of the following preconfigured packages. 1. Trend Analysis (TAMS) 2. Performance consulting 3. Capacity analysis 4. IRSA/SAP SolMan integration. Individual selection of services (For example, BWA Health Check, and PASS) Provides analysis of capacity and performance key figures on SAP, DB, and OS level, and presents evaluation of findings and recommendations in a written report. Supported SAP components are: 1. SAP ERP 2. SAP BW 3. SAP SCM-Live Cache 4. Applicable for the ABAP and the JAVA Stack (EP, XI, CE, BO) The content of the report depends on the respective SAP component or stack. credits are good for one component of any type and one single stack Software Virtualization and Insight Control Availability Analysis for Virtual Environments Hypervisor Patch Notification HP Insight Control Software Remote Specialist Advice (see note ) HP Health Check Analysis for VMware Virtual Servers HP Insight SW Operational and Performance Review Service Performance and Capacity Analysis for Virtual Environments This service provides an availability analysis of the customer s virtual environment. HP uses a combination of data collection, interview(s) with key customer personnel, and a walkthrough of the customer s data center to profile and document the customer s virtualized environment. The service examines key attributes of the customer s hardware, software, management processes, and physical site. Data collection and analysis are performed on up to one populated enclosure or 8 standalone servers or 1 storage array. Associated SAN switches and the network utilized by that product are covered. The customer must have HP Systems Insight Manager (SIM) installed with Remote Data Collection enabled. Provides a single patch notification for one selected Hypervisor from the following list, VMware vsphere, Server, or ESXi, or Microsoft Hyper-V. HP will also advise of patching implications for VM host O/S and server firmware patches. Provides up to three hours of discussion with a remote Proactive Support Specialist with expertise in HP Insight Control Software. Reviews the customer s virtualized environment; comparing to best practices, recommended patch and firmware levels, configuration attributes, and so on. The HP Insight SW Operational and Performance Review Service offers technical and operational guidance to improve the performance and ongoing management of windows-based HP Insight SW managed environments. This service provides an analysis of virtual infrastructure capacity utilization and performance for virtualized environments and related HP ProLiant servers, storage, and network devices, as well as VMware and Microsoft hypervisors. Data collection and analysis are performed on a customer-identified segment of the customer s environment, consisting of up to one populated enclosure or 8 standalone servers or 1 storage array. Associated SAN switches and the network utilized by that product are covered. For HP Storage EVA/XP storage environments, HP Storage Command View EVAPerf and/or HP Storage XP Performance Advisor must already be installed and configured in the customer s environment

8 Virtualization Readiness Workshop for Critical Applications VMware Server Virtualization Remote Specialist Advice (see note ) Network Network This service helps the customer investigate and understand the issues involved in virtualizing one critical application. The workshop helps identify key issues, risks, and success factors associated with virtualizing the targeted application. The service addresses the virtualization of one single application instance. Applications covered under this service are enterprise applications such as Microsoft Exchange and Microsoft SharePoint. Please consult your HP account team for more detail. Provides up to three hours of discussion with a remote Proactive Support Specialist with expertise in VMware server virtualization. 2 New! Network Firmware and Software Analysis (1st devices) New! Network Firmware and Software Analysis (for each additional 0 devices) Periodically, there are new releases of network firmware and software updates from Cisco, HP and other supported vendors network hardware and software. These updates address potential problems, provide added functionality, and help improve performance. HP provides a written HP Networking firmware and software analysis report, which includes a software/firmware summary, customer advisory analysis, Hardware series/model information, Hardware series lifecycle summary and Asset details. Periodically, there are new releases of network firmware and software updates from Cisco, HP and other supported vendors network hardware and software. These updates address potential problems, provide added functionality, and help improve performance. HP provides a written HP Networking firmware and software analysis report, which includes a software/firmware summary, customer advisory analysis, Hardware series/model information, Hardware series lifecycle summary and Asset details. 1 Environment Delivery Management Delivery Planning and Review Environment Education Education Credit (see notes 6, ) Education Planning Assistance Technical On-line Seminars (see notes, 11) Technical On-line Seminar Product Update Brief (PUB) (see notes, 11) Onsite delivery planning and review session to review updates to the Proactive Delivery Plan, discuss trends, observations, and possible risks identified during the delivery of the selected services as well as planned changes. Discuss recommendations for additional activities to address customer needs. Education credits fund customer employee attendance at relevant HP training courses, thus enabling the customer to maximize their return from their IT investment. Five credits = one day of classroom training. Education Planning Assistance (EPA) is a brief meeting to identify a customer s specific training needs, and to create a plan outlining how to fulfill these needs (along with timing and costs). The EPA service can be delivered by an Account Support Manager (ASM), or (based on mutual agreement between the local Mission Critical and HP Education teams) by HP Education Services or by both teams together. The Technical On-line Seminar (TOS) program delivers 4-hour, virtual, technical seminars for customers who want access to topical, concise information from HP experts. This service provides for registration and attendance of two customer employees. The Technical Online Seminar Product Update Brief (PUB) delivers 2-hour, virtual, technical seminars to HP s proactive support customers who already know the general technology, but are looking for specific, detailed, technical information on a given subject. It focuses on a specific technical aspect of a product or new version release information. This activity entitles two customers to attend. 2 8

9 Environment ITSM ITSM Assessment for Virtualized Environments ITSM Quick Assessment Environment Management Hardware and Software Asset Inventory HP Insight Remote Support Advanced Discovery and Activation for Additional Devices HP Insight Remote Support Advanced Discovery and Activation for HP-UX and OpenVMS HP Insight Remote Support Advanced Discovery and Activation (except for HP-UX and OpenVMS) HP Insight Remote Support Advanced & HP SIM Configuration Insight Remote Support Software Remote Specialist Advice (see note ) Virtual and Physical Technology Review Environment Power and Cooling Insight Control Power and Thermal Monitoring Quick Thermal Assessment (see note 6) An assessment of customer s management and operational practices for a virtual environment, identifying gaps and challenges, and offering recommendations for improvement in management practices. HP-facilitated workshop that allows customers to compare and contrast their IT organization s IT infrastructure and processes against its availability and other business goals. In industry-standard environments, it can be difficult to track the many hardware and software assets. Customers tools and manual methods may not provide complete or detailed results. This service provides a comprehensive review of the HP and non-hp hardware and software installed in a customer s IT environment. This service is designed to discover up to 1,000 devices located at the same site of a customer s environment. The ASM can provide pricing for larger environments with more than 1,000 devices. Discovers and activates four HP-UX or OpenVMS servers or ten Windows or Linux servers or ten storage devices for monitoring by HP Insight Remote Support Advanced. Discovers and activates eight HP-UX or OpenVMS servers for monitoring by HP Insight Remote Support-Advanced. Discovers and activates eight HP Storage devices or HP servers running Windows or Linux for monitoring by HP Insight Remote Support-Advanced. Configures HP Insight Remote Support Advanced and HP Systems Insight Manager (if required) on a Windows-based server, intended for customers migrating from ISEE to Insight RS Advanced. Provides up to three hours of discussion with a remote Proactive Support Specialist with expertise in HP Insight Remote Support topics. HP provides a review of the virtual and physical environment. The review provides a technical and supportability review of the IT environment, including product-specific compliance to environmental specifications. The environment review and customer interviews identify key areas requiring further attention. The ASM works with the customer to plan how to address these areas using appropriate proactive services. HP Insight Control power management (ICpm) software offers features for monitoring and controlling the power and thermal profile of ProLiant environments. This service helps the customer understand these capabilities and apply them through hands-on experience. This service provides detailed usage for a complete blade enclosure or rack, and general usage for up to two enclosures or racks, within the CA-supported environment. The customer must have the current version of ICpm installed and operational. For complete requirements, refer to the HP Insight Software Support Matrix on hp.com. Assesses facility cooling conditions and capacities against industry best practices with recommendations for improvement

10 Environment Security Security Quick Assessment HP facilitated workshop, which allows the customer to compare and contrast their security infrastructure, policy, and process against industry best practices. Security Review for Virtual Environments This service provides an assessment of the customer s virtualized infrastructure vulnerability and security practices. Vulnerability is tested by credentialed security scans, which are conducted by certified security specialists from HP Security and Privacy Professional Services organization. The service covers up to 1 logical servers in the customer s CA-supported environment. The ASM can provide pricing for larger environments. The customer must provide system access for remote vulnerability testing, or optionally can pay additional travel costs to obtain onsite service. The ASM will provide the exact service fee upon request. Vulnerability Scans HP provides three levels of vulnerability scans: remote perimeter scan, onsite basic scan, or onsite basic wireless scan. Includes one range of 0 IP addresses as applicable. Custom Custom Custom Deliverable Custom activities Custom Notes: 1. * Standard credits (Std. credits) are credits redeemed Monday Friday during standard HP business hours, excluding HP holidays. Additional credits required for delivery during non-standard HP business hours 2. Proactive Select Packages are sold in,, 60, and 180 credit packages with additional multiples of credits available 3. Prerequisites may be required for some service activities 4. Not available in APJ. Delivered remotely by a Proactive Support Specialist 6. Not available in AMS 7. Please use standard Care Pack services for initial product installation 8. Enabled for Channel Co-Delivery 9. Courses excluded are: HP Education Storage Training Classes: XP or SAN Essentials classes, ITIL, VMware, and Microsoft classes; HP Software products services classes, HP Education Onsite courses. Only available in India for APJ 11. Not available out of hours Get connected hp.com/go/getconnected Current HP driver, support, and security alerts delivered directly to your desktop Copyright 13 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only Service warranties activity for HP subject products to local and availability. services are Each set forth service in the applies express to a warranty single physical statements site unless accompanying otherwise such specified. products These and menu services. items Nothing are also herein accessible to should purchase be construed using credits as constituting from Foundation an additional Care, Proactive warranty. Care, HP shall Data not Center be liable Care, for P24, technical Critical or Service, editorial Critical errors Advantage, or omiss ions or Mission contained Critical herein. Partnership Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Oracle is a registered trademark of Oracle and/or its affiliates. UNIX is a registered trademark of The Open Group. 4AA4-3393ENW, Created January 13