Safe and Secure. Online Backup with NetApp- Certified Quality

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1 Safe and Secure Online Backup with NetApp- Certified Quality

2 Backup like you ve never seen before Experience the new dimension of enterprise backup an online, onestop solution. Fully tested against over 100 criteria, from the procedures to the security architecture, and with a level of care and dedication that s second to none this is what you get with NetApp-certified online backup with authorised partners in the UK. Our partners and services are all put to the acid test. Only selected partners pass this test and receive the NetApp quality seal. This way, you can be certain that your backups couldn t be in better hands than with our authorised partners. In order to maintain this level of quality, NetApp puts all of its partners to the test each year. You only get this stamp of approval if everything is working properly. Using NetApp s software, systems, and services, our partners ensure that your backup data is consistently available around the clock. Regardless of which authorised service partner you re working with, the same standards always apply providing a homogeneous, state-of-the-art, high-quality experience. 100% in Maximum reliability Total cost transparency Full focus on customers needs Significant reduction workload

3 TESTED & CERTIFIED based on over 100 strict criteria 100% TESTED & CERTIFIED Acid test for an all-in-one security solution PROTECTION AGAINST CYBER ATTACKS 01 SOPHISTICATED SECURITY SECURITY CHECK DETAILED SECURITY CONCEPT 03 SECURE DATA CENTERS ISO CERTIFIED ENCRYPTION 100% AVAILABILITY CLEAR EXIT STRATEGY FOR CHANGING PROVIDERS LOCAL DATA CENTERS UK DATA PROTECTION ACT 02 SECURE DATA PROTECTION END-TO-END ARCHITECTURE OPERATIONAL SECURITY NETAPP ENTERPRISE STORAGE 04 UNIFIED TECHNOLOGY Ensuring top performance for services and security requires a lot of time and effort as well as rigorous care and control. NetApp welcomes this challenge and tests all partners as standard in the areas of service management, security, and technology. And we persist with this approach by requiring our authorised partners to participate in a regular recertification process. The following documents and best practices are the foundation of all certification processes: Data Protection Act Security recommendations and guidelines for cloud computing and cloud computing providers published in the UK Cloud Security Principles Basic IT security catalogs to manage IT risks NetApp best practices ITIL guidelines MEANINGFUL SERVICE DESCRIPTION 05 EXCELLENT CUSTOMER SERVICE CONVENIENT SELF-SERVICE SIMPLE PROCESSES EMERGENCY MANAGEMENT DETAILED DOCUMENTATION OBLIGATION TO PROVIDE PROOF 06 ESTABLISHED SERVICE SECURITY 100% UP-TO-DATE BACKUP Reap the rewards HOUR SUPPORT SERVICE DESK CONSTANT AVAILABILITY ANNUAL RECERTIFICATION ESTABLISHED GUIDELINES BEST PRACTICES, ITIL, ETC. 08 END-TO-END QUALITY ASSURANCE Service partner on the same wavelength State-of-the-art backup technology Operating costs rather than capital costs Focus on core business Annual check REGULAR HANDS-ON TESTING UNIFIED PROCEDURES & STANDARDS Top service quality National quality standards SUCCESSFULLY TESTED

4 OPEX Your service benefit No hidden costs Usage-based payment model Immediate cash effectiveness Service provider NetApp-authorized partners Trust is of the utmost importance. For that reason, NetApp puts service providers through their paces and only authorizes the very best. NetApp-authorised partners are tried-andtested experts in data protection, are subject to UK data protection legislation, and work in accordance with compliance regulations and national data protection policies, regardless of the scope of service. The NetApp quality seal for Backup as a Service therefore stands for the very best in service quality. Incremental backups NetApp tests and certifies partners with enormous care so that customers can find the right partner for them to provide the highest standards in data backup. This way, companies can securely hand over responsibility for backup from their IT department. Customer s data center Peter Wüst Sr. Director Emerging Solutions and Innovation Group EMEA

5 TESTED & CERTIFIED based on over 100 strict criteria PROTECTION AGAINST CYBER ATTACKS CLEAR EXIT STRATEGY FOR CHANGING PROVIDERS 01 SOPHISTICATED SECURITY ENCRYPTION LOCAL DATA CENTERS SECURITY CHECK UK DATA PROTECTION ACT 02 SECURE DATA PROTECTION DETAILED SECURITY CONCEPT 03 END-TO-END ARCHITECTURE

6 SECURE DATA CENTERS OPERATIONAL SECURITY ISO CERTIFIED 100% AVAILABILITY NETAPP ENTERPRISE STORAGE 04 UNIFIED TECHNOLOGY MEANINGFUL SERVICE DESCRIPTION 05 EXCELLENT CUSTOMER SERVICE DETAILED DOCUMENTATION OBLIGATION TO PROVIDE PROOF CONVENIENT SELF-SERVICE EMERGENCY MANAGEMENT 06 ESTABLISHED SERVICE SECURITY SIMPLE PROCESSES HOUR SUPPORT SERVICE DESK ESTABLISHED GUIDELINES

7 BEST PRACTICES, ITIL, ETC. CONSTANT AVAILABILITY 08 END-TO-END QUALITY ASSURANCE ANNUAL RECERTIFICATION REGULAR HANDS-ON TESTING Annual check UNIFIED PROCEDURES & STANDARDS SUCCESSFULLY TESTED Contact NetApp Our Partners Have any questions about the program? Contact Sales For more information and specific service offerings, please visit

8 NetApp, Inc. All rights reserved. All specifications are subject to change without notice. NetApp and the NetApp logo are trademarks or registered trademarks of NetApp, Inc. in the United States and/or other countries. All other brands or products are trademarks or registered trademarks of their respective holders and are treated as such.