G E R A L D I L U K W E M D / C E O G A L A X Y B A C K B O N E L I M I T E D 8 T H O C T O B E R,

Transcription

1 1-GOV.NET T H E I M P A C T O F G O V E R N M E N T S H A R E D S E R V I C E S O N C O H E S I O N A N D C O L L A B O R A T I O N IN THE NIGERIAN P U B L I C S E C T O R G E R A L D I L U K W E M D / C E O G A L A X Y B A C K B O N E L I M I T E D 8 T H O C T O B E R,

2 In This Presentation.. Infrastructure for Whole-of-Government Approach Best Practices Background on Galaxy Backbone and 1-GOV.net 1-Gov.Net Vision, Features 1-Gov.Net - Impact on the Nigerian Public Sector 1-Gov.Net A Tool For Transformational Government The Benefits of Government Shared Services Challenges The Road Ahead Questions Page 2

3 Background Galaxy Backbone Limited was established in 2006 in response to the increasing proliferation of disparate IT networks and assets across Federal Government Ministries, Departments & Agencies (MDAs) and Institutions This increasing proliferation prompted the need for building and operating a single nation-wide IT infrastructure platform to provide infrastructure services to all MDAs Two Major National Connectivity projects involving IP Networks : NICTIB NICEP In effect this was Nigeria s first attempt at a Whole of Government Approach for ICT infrastructure and services to its institutions Page 3

4 CORE MANDATE Provide the Federal Government with the technology and services required for efficient delivery of public services (G2C and G2B) and smooth and cohesive government operations (G2G). Be the provider of ICT infrastructure, applications and IT-enabled services to Ministries, Departments and Agencies (MDAs) of the Federal Government, e.g. manage Web Services, Network Services, Databases, Directory Services, National Information Repositories, IP-telephony and other solutions; including but not limited to services delivered on the shared platform. Set standards and guidelines for the acquisition,acceptable usage and interoperability of ICT applications and services across Federal Government MDAs and institutions. Provide the Ministry of Communication Technology with the technical support needed for end to end Quality Assurance of ICT projects and capacity building for ICT professionals across Government Page 4

5 About Galaxy Backbone S T R U C T U R E Established by the Federal Government in Registered as Limited Liability Company V I S I O N To be the leading enabler of digital inclusion in Nigeria and Africa F O C U S Service Provider Model Public Sector Focus M I S S I O N We drive national development through the provision of pervasive ICT infrastructure and services to public institutions and other stakeholders Page 5

6 1-GOV.NET - Vision Page 6

7 GALAXY BACKBONE Key Features Strategy Show competence, Deliver Value and Drive from the Top Organization Commercial outlook and operate with private sector principles Recruit and Reward from and like the private sector Operate like the private sector Challenge like the private sector Technology Commence services through the implementation, Integration and harmonization of two National Network Backbone projects NICTIB and NICEP. Most pervasive in Public Sector Funding Model - Set up an engagement framework and get paid by Government based on an Annual Services Contract for Services Empowerment - Position Galaxy in the Office of the Secretary to the Government of the Federation that has coordinating responsibilities across government Change Management - Create Awareness, Ensure Collaboration and Build Capacity Page 7

8 1-GOV.NET Key Features Build Robust and Secure Foundation Infrastructure, IP Connectivity and Internet Services, Data Centres Deploy in Concentric Circles, i.e. Secretariat, Abuja Metro, and National Encourage Adoption, Provide User Support, and Improve Service Delivery Layer on Additional Services IP Telephony, Directory Services, Messaging and Collaboration, Transversal Applications, Government Cloud Deploy a Public Service Information Brokerage Platform to drive Data Exchange and Inter-operability of Systems Deploy Multi-channel access to Online Services Be conscious of adoption curves - Don't be too early or too late! Page 8

9 1-GOV.NET Common Infrastructure Data Center Infrastructure Network Infrastructure 700km of Optic Fibre 5 VSAT Hubs and 4,000 Nodes Connected Nationwide 12,000 nodes on Managed LANs in Abuja Comprehensive Network security (NGFs and UTMs) 400 VMs, Servers 300 Terabytes of Storage Over 60,000 official mail boxes Cloud & Hosting Platform Transversal Applications and Value Added Sevices Video Conferencing IP Telephony Services BPM Engine/Document Management and Process Automation Page 9

10 1-GOV.NET Services Catalog Page 10

11 1-GOV.net Services Catalog The following are services listed in the Galaxy Service Catalog for 2013: Managed Network Services (IP based WAN, LAN, Internet Access, VOIP/Video Telephony, Video Conferencing/Tele-Presence, IP Surveillance & Access Management Systems, Digital Conferencing System (Audio-Visual) Managed Data Centre Services (Managed Storage Services, Managed Hosting, Managed Application Services, Web Hosting, Web Apps and Portal Solutions, Web CMS, co-location, rack space and DC real estate) Messaging and Collaboration Services (Cloud or on-premise Services, Intranet and Collaboration Services) Document and Records Management Services (Records Management, Document Management, Business process management and automation) Online Brokerage Services (Government Identity and Authentication Management, E- Payment Service, Interactive forms/registration, web services) Professional Services ( e-government Strategy and enterprise architecture, ICT Advisory, Technical Training and Capacity building, Technical Supervision, Project Management and Quality Assurance services) Page 11

12 The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again. 1-GOV.net Approach to Inter-operability Government Online Services Brokerage Human Facing Portion (Common Service) Integration Portion Middleware (Shared Service) Fulfillment Portion (Individual Agencies) Information and Service Brokerage Information About available services Public Services Immigration, Border Control Vehicle Registration ServiceProvider MDAs Service Fulfillment Telephone Scholarship Applications Public Safety Middle ware Walk in Centre Consumer Protection Service Fulfillment ServiceConsumer Health Access Portal Management tools And services Education Family Service Fulfillment Page 12

13 1-GOV.net: Approach to Inter-operability This approach defines an ecosystem of Service and Data Producers and Consumers as follows: Data Producers as Agencies with the Legal or Constitutional Mandate to collect, hold and disseminate data e.g., CAC Corporate records, FIRS -Tax records, NPoPC Demographic data, NPS Socioeconomic and all statistical data; NPF Criminal records data, NIMC citizen identity data, etc., Data Producers may also be Registrars as well to facilitate authoritative data collection. Service Providers as Agencies who based on statutory mandates provide a functionality (Service) using the data they hold authoritatively NBS - socio economic data services, NIMC - citizen identity verification and authentication, NPoPC - Births and Deaths verification/ demographic data services etc., Data Consumers within this context are either Citizens or Businesses seeking access to information or Government Agencies seeking access to data for producing information or delivering services eg CAC provides a service for authentication of Companies. The use of an Government-wide Enterprise Architecture which defines a framework for how data is to be held in Information Systems and databases within each Agency or within a Shared Service Centre so as to allow federation of data, systems and orchestration of services amongst producer and service provider Agencies. Defines a Technical Approach to the federation of services (Services Oriented Architecture) Page 13

14 Centralization of National Databases Through Federation National Databases Management System Can provide different perspectives and support multiple use cases for data and information Secure, Reliable, recoverable, physical facilities Logical interoperability and orchestration through Services Brokerage using SOA Single View, human access, multiple programmatic access Page 14

15 Transformational Government Global Best Practice A managed process of ICT-enabled change in the public sector, which puts the needs of citizens and businesses at the heartof that process and which achieves significant and transformational impacts on the efficiency and effectiveness of government. - Organization for the Advancement of Structured Information Standards IT Enabled Process Centered on Citizens Delivers Efficiency It is just about transforming government through technology. It is also about making government transformational through the use of technology Page 15

16 Transformational Government Some Critical Success Factors All-of-Government View It is a known fact that Transformational government cannot be pursued on a projectby-project or agency-specific basis Shared Services Key building blocks are being managed as government-wide resources -in particular common data sets; common citizen applications (e.g. authentication, payments, notifications); and core ICT infrastructure Sustained Support Political leaders and Executives are committed to the program for the long term. Collaboration Leaders from all parts of Government are involved in the program are motivated for it to succeed Citizen-Centric Delivery Citizens are increasingly able to access all Government services through a "one-stop" service Page 16

17 1-Gov.net - Benefits Internal to Government Lower Cost Increased Productivity Reduced Duplication Interoperabilty External to Stakeholders Security Knowledge Economy Citizen Convenience One-stop interaction with Government Digital Inclusion Private Sector Convenience one stop interaction with Government Page 17

18 1-GOV.net enabled services Over 5 million international passengers were processed through Nigeria s airports in GOV.net infrastructure provides real-time connectivity between border control points and a central processing server The Nigerian Government provides bridging assistance for the transportation of petroleum products to maintain uniform prices across the country Over 1,000 trucks are pocessed daily. All transactions are processed in real time over 1-GOV.net The Federal Road Safety Commission is implementing a new biometric drivers licensing scheme nationwide targeting over 20 million drivers as of 30 th September GOV.net infrastructure is supporting real-time driver registration and records management Page 18

19 1-GOV.NET - Challenges Low Capacity Perceptions that ICT is not that critical to Government transformation Resistance to Change Poor infrastructure (power) Sharp rise in demand /Inadequate Funding Page 19

20 1-GOV.NET Strategic Approach Government-wide Enterprise Architecture People Technology Develop and adopt standards and processes that drive consistency, reliability and interoperability Attract and Retain Skilled manpower with subject matter expertise to ensure operation and sustainability of ICT investments Select and implement technologies that are mature, secure, scalable and interoperable Page 20 Processes Re-engineer Government Processes to achieve efficiency and effectiveness in public service delivery Adopt core ITSM principles and processes within Galaxy

21 The Road Ahead Consolidate and make investments in upgrading our people, processes (ITIL) and technology Move to the Government cloud Develop a Government wide Enterprise Architecture Define Business, Data, Applications and Technology across all of Government starting from core Ministries Build out the shared infrastructure using the Government Online Services Broker to implement Inter-operability, security and other shared services Collaborate with the Ministry of Communication Technology (MCT) and Government in formulating a National e-government Strategy Collaborate with OHCSF & MCT on building capacity in the Public Service: Focused Capacity Building in Government. ICT Cadre, but more importantly Functional Managers and Directors Directly implement key internal projects (GWMC, EDMS, IPPIS) and service delivery projects, GSP, GCC Encourage the progress to e-participation (Broadband penetration, Mobile Internet, e- Commerce etc.,) Encourage Open Government Data. Freedom of Information Act Open Data by Design Page 21

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