Proceedings of the Knowledge Management International Conference 2010

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1 Proceedings of the Knowledge Management International Conference 2010 Table of Content ID Title Page Num KM77 A STUDY ON COMPETITIVENESS RIVALRY AND SERVICES OF TECHNOLOGY DEVELOPMENT IN PORT KLANG: CASE STUDY IN WESTPORT, MALAYSIA Nik Azli Mamat, MALAYSIA 1 KM16 KNOWLEDGE MANAGEMENT ADOPTION AMONG MALAYSIA S SMES: CRITICAL FACTORS Tan Nya Ling, Lim Yuh Shan, MALAYSIA 7 KM79 E-LEARNING: THE NEW LEARNING LANDSCAPE- A GATEWAY TO OPENESS AND LEARNING IN TODAYS WORLD P.V.RAJ KUMAR, INDIA 13 KM252 MANAGERS PERCEPTIONS OF HUMAN CAPITAL: IMPORTANT ATTRIBUTES IN THE MALAYSIAN MARKET Salina Daud, MALAYSIA 19 KM211 INVESTIGATING ROLE OF SERVICE KNOWLEDGE MANAGEMENT SYSTEM IN INTEGRATION OF ITIL V3 AND EA Akbar Nabiollahi, Rose Alinda Alias, Shamsul Sahibuddin, MALAYSIA 26 KM220 MANAGERIAL PERSPECTIVES ON BIO-TECHNOLOGY INTERNATIONAL STRATEGIC ALLIANCES: THE CASE OF MALAYSIAN FIRMS Ahmad Bashawir Abdul Ghani and Muhammad Subhan, MALAYSIA 31 KM246 STRATEGIES FOR INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) ADOPTION IN RURAL AREAS Huda Ibrahim, Nor Iadah Yusop, Zulkhairi Md Dahalin, Nor Farzana Abd Ghani, Azman Yasin, Mohd Khairudin Kasiran, MALAYSIA 40 KM83 SUBCONTRACTING SYSTEM-A PLATFORM FOSTERING TECHNOLOGY TRANSFER IN THE HONG KONG BUILDING PROJECTS Andy K. W. Ng and Caroline T. W. Chan, CHINA 47 KM274 EVOLUTION STRATEGIES FOR EVOLVING ARTIFICIAL NEURAL NETWORKS IN AN ARCADE GAME Tse Guan Tan, Jason Teo and Patricia Anthony, MALAYSIA 53 KM143 FREE WIFI AS STRATEGIC COMPETITIVE ADVANTAGE FOR FAST-FOOD OUTLETS Nor Iadah Yusop, Lee Kok Tiong, Zahurin Mat Aji & Mohd Khairudin Kasiran, MALAYSIA 57

2 KM145 DEVELOPMENT OF SIMPLIFIED INVENTORY SYSTEM WITH ONLINE SYNCHRONIZE CAPABILITY Choo Wou Onn, Chua Sook Ching, Chue Wen Yeen, Lee Lam Hong, MALAYSIA 61 KM208 THE EFFECT OF KNOWLEDGE SHARING ON ORGANIZATIONAL PERFORMANCE IN SMALL AND MEDIUM ENTERPRISES. Rohana Ngah¹, Assoc Prof Dr Abdul Razak Ibrahim² Faculty of Business Management Universiti Teknologi MARA Segamat Johor Faculty of Business and Accountancy Universiti Malaya Kuala Lumpur MALAYSIA 66 KM94 BRIDGING THE DIGITAL DIVIDE: BEST PRACTICES AT THE BALIK PULAU TELECENTER Azizah Ahmad, Rafidah Abd Razak, Abdul Razak Rahmat, Zulkhairi Md Dahalin, MALAYSIA 71 KM278 AN INVESTIGATION OF KEY ADOPTION OF NON-BUSINESS E-COMMERCE IN MALAYSIA Oswald Aisat Igau, Abdul Wahid Mohd Kassim, Sulaiman Tahajuddin, Nelson Oly Ndudisi, Mohamad Ghozali Hassan, MALAYSIA 77 KM275 INTRANET SUPPORTED KNOWLEDGE SHARING BEHAVIOR: A CASE STUDY AT SELECTED MALAYSIAN COMPANIES Mohamad Noorman Masrek, Kamarularifin Abd Jalil, MALAYSIA 83 KM107 USABILITY MATTER TEACHING THE INDIGENOUS STUDENTS WITH COURSEWARE? Zatul Amilah Shaffiei, MALAYSIA 88 KM102 CAPTURING TACIT KNOWLEDGE FOR ASSESSING EMPLOYEES COMPETENCY AND PRODUCTIVITY Marzanah A. Jabar, MALAYSIA 94 KM190 MALAY INTERROGATIVE KNOWLEDGE CORPUS Fatimah Sidi, MALAYSIA 100 KM135 A REVIEW ON E-LEARNING DEVELOPMENT AND IMPLEMENTATION IN DEVELOPING COUNTRIES (CASE STUDY OF IRAN) Siavash Omidinia, Maslin Masrom, Harihoddin Selamat, MALAYSIA 104 KM147 GRAPH-BASED CONFLICT RECTIFICATION USING STROKE GESTURE APPROACH IN TIMETABLING SYSTEM (CORECTS) Yong Tien Fui, Choo Wou Onn, Chue Wen Yeen, Kok Hui Meian, MALAYSIA 109 KM154 SECURITY POLICY INTEGRATION BASED ON ROLE-BASED ACCESS CONTROL MODEL IN HEALTHCARE COLLABORATIVE ENVIRONMENTS Teo Poh Kuang, Hamidah Ibrahim, MALAYSIA 115 KM128 AN INSTRUMENT TO ASSESS ORGANIZATIONAL READINESS TO IMPLEMENT KNOWLEDGE MANAGEMENT PROCESS Mohamed Jalaldeen Mohamed Razi, Nor Shahriza Abdul Karim, MALAYSIA 121

3 KM223 COLLABORATION IN PROBLEM-BASED E-LEARNING: REQUIREMENTS ENGINEERING ACTIVITY Noorihan Abdul Rahman, Shamsul Sahibuddin, MALAYSIA 127 KM253 A VIRTUAL REPOSITORY APPROACH TO DEPARTMENTAL INFORMATION SHARING Zulikha Jamaludin, Wan Hussain Wan Ishak, MALAYSIA 133 KM73 APPLYING AGENT TECHNOLOGY IN PERSONAL AND TEAM SOFTWARE PROCESS ENVIRONMENT Rusli Abdullah, Erizal Kamal Misran, MALAYSIA 138 KM139 CUSTOMIZED KNOWLEDGE MANAGEMENT SUCCESS FACTORS FOR IRANIAN ORGANIZATIONS Nasrin Dastranj Mamaghani, Reza Samizadeh, Fatemeh Saghafi, IRAN 143 KM46 AN INTEGRATED FRAMEWORK FOR KNOWLEDGE AUDIT AND CAPTURE Mohd Sharifuddin Ahmad, MALAYSIA 150 KM47 PROJECT LEARNING PRACTICE OF QUANTITY SURVEYING FIRMS Hamzah Abdul Rahman, Ali Mohammed Alashwal and Zatil Hidayah Jamaludin, MALAYSIA 155 KM99 KNOWLEDGE MANAGEMENT STRATEGY PLANNING: METHODOLOGY FOR A LIFE- INSURANCE COMPANY Adeline du Toit & Carina de Villiers, SOUTH AFRICA 164 KM181 THE ACCEPTABILITY OF IRIS-BASED AUTHENTICATION FOR PUBLIC DOMAIN: AN INSTRUMENTAL DESIGN. Jimoh Rasheed Gbenga & Norshuhada Shiratuddin, MALAYSIA 170 KM69 COMPETING VALUES FRAMEWORK AND KNOWLEDGE MANAGEMENT PROCESSES IN MALAYSIAN UNIVERSITIES Sharimllah Devi, Siong Choy CHONG, MALAYSIA 176 KM232 ANALYZING ACCURACY AND ACCESSIBILITY IN IT ETHICAL SCENARIO CONTEXT Maslin Masrom, Zuraini Ismail, Rashidah Nural Anuar, Ramlah Hussein & Norshidah Mohamed, MALAYSIA 182 KM138 SECURITY VALIDATION OF SMARTCARD: MCOS Nik Azmi Nik Omar, Saadiah Yahya, MALAYSIA 189 KM187 TOWARDS A BETTER FEATURE SUBSET SELECTION APPROACH Omar A. A. Shiba, LIBYA 195 KM81 THE USE OF ONTOLOGY USING PROTÉGÉ ONTOLOGY EDITOR TOOL IN DEVELOPING SYLLABUS MANAGEMENT SYSTEM Chandrika Mohd Jayothisa & Dr Mohd Syazwan b. Abdullah, MALAYSIA 200

4 KM215 EVALUATION ON KNOWLEDGE MANAGEMENT PROCESS IN VERY SMALL SOFTWARE COMPANIES : A SURVEY Shuib Basri, MALAYSIA 205 KM192 ASSISTIVE COURSEWARE FOR THE VISUALLY IMPAIRED BASED ON THEORY OF MULTIPLE INTELLIGENCE Nurulnadwan Aziz, MALAYSIA 211 KM217 ASSESSING THE EFFECT OF PUBLIC SOCIAL EXPENDITURE AND HUMAN CAPITAL DEVELOPMENT ON MALAYSIAN ECONOMIC GROWTH: A BOUND TESTING APPROACH Noraina Mazuin Sapuan, Universiti Tenaga Nasional and Nur Azura Sanusi, Phd, Universiti Malaysia Terengganu, MALAYSIA 216 KM272 ARABIC LANGUAGE LEARNING (ALL) FOR KIDS Trigui Mohamed Salim, Abdul Nasir Zulkifli, Nur Fadziana Faisal Mohamed, Abd Hadi Abd Razak and Mohd. Nizam Saad., MALAYSIA 222 KM122 THE EFFECT OF ETHNO/LINGO DIVERSITY ON KNOWLEDGE SHARING IN GROUPS Seyyedali Ziaei, Khalil Md Nor, Steven Walczak, MALAYSIA 228 KM264 SEARCHING ON THE WEB: THE IMPACT OF USER KNOWLEDGE ON SEARCH SATISFACTION Fadhilah Mat Yamin, T. Ramayah, MALAYSIA 234 KM131 ELECTRONIC KNOWLEDGE SHARING IN OIL AND GAS SECTOR: A GROUNDED THEORY APPROACH Sureena Matayong,Ahmad Kamil Mahmood, Mazeyanti Mohd Ariffin, MALAYSIA 240 KM188 CONSTRUCTION OF BATIK HERITAGE ONTOLOGY THROUGH AUTOMATED MAPPING Syerina Azlin Md Nasir, Nor Laila Md Noor, MALAYSIA 248 KM126 THE ROTTERDAM RULES AND NEGOTIABLE ELECTRONIC TRANSPORT DOCUMENTS IN LETTER OF CREDIT BUSINESS Roberto Bergami, AUSTRALIA 254 KM151 KNOWLEDGE SHARING AMONG ACADEMICS IN INSTITUTIONS OF HIGHER LEARNING Ayman Bassam Nassuora, Assoc. Professor Dr. Shahizan Hassan, MALAYSIA 260 KM152 THE POTENTIAL USE OF MOBILE PHONE TECHNOLOGY FOR KNOWLEDGE SHARING AMONG ACADEMICS IN INSTITUTION OF HIGHER LEARNING Ayman Bassam Nassuora, Assoc. Professor Dr. Shahizan Hassan, MALAYSIA 270 KM155 A STUDY OF THE RELATIONSHIP BETWEEN TRANSFORMATIONAL LEADERSHIP, EMPOWERMENT AND ORGANIZATIONAL COMMITMENT Azman Ismail, Mohd Hamran Mohamad, Hasan Al-Banna Mohamed, Mohamad Nasir Saludin, Mokhtar Abdullah and Munirah Hanim Yusuf, MALAYSIA 283

5 KM84 FACTORS INFLUENCING CYBER CAFÉ USERS ETHICAL BEHAVIOR Zuriani Ahmad Zukarnain, Huda Ibrahim, Zulkhairi Md Dahalin, Nor Iadah Yusop, Rafidah Abd Razak, Wan Rozaini Sheik Osman, MALAYSIA 289 KM108 A STUDY ON MALAYSIA CONSUMER PERCEPTION TOWARDS BUYING AN AUTOMOBILE Choy Johnn Yee, Annie Ng Cheng San, Ch'ng Huck Khoon, MALAYSIA 295 KM200 THE IMPACT OF POPULATION SIZE ON KNOWLEDGE ACQUISITION IN GA PARADIGM Nordin Abu Bakar, Muhamad Fadhil Mahadzir, MALAYSIA 301 KM120 RULE-BASED KNOWLEDGE REPRESENTATION FOR MODALITY LEARNING STYLE IN AIWBES Rahmah Mokhtar, Nor Azan Mat Zin and Siti Norul Huda Sheikh Abdullah, MALAYSIA 306 KM222 DOES DECISION MAKING STYLES DIFFER BY LEADERSHIP HIERARCHICAL LEVEL, KNOWLEDGE AND DEMOGRAPHIC PROFILE IN HIGHER EDUCATION INSTITUTIONS? Nik Maheran Nik Muhammad, Filzah Md. Isa and Siti Norezam Othman, MALAYSIA 310 KM116 ISLAMIC CONCEPTUALISATION OF KNOWLEDGE MANAGEMENT Muhamadul Bakir Hj. Yaakub, MALAYSIA 316 KM85 INFORMATION TECHNOLOGY FOR KNOWLEDGE MANAGEMENT IN MALAYSIA: THE EFFECTS OF ORGANISATIONAL FACTORS Fadhilah bt. Aman, Ashley Aitken, AUSTRALIA 322 KM207 DATA MINING THROUGH INTERNET SEARCH ENGINES: THE CASE OF FOR ISLAMIC MANAGEMENT MATERIALS Suhaimi bin Mhd Sarif and Yusof bin Ismail, MALAYSIA 331 KM198 WEB-BASED APPOINTMENT SYSTEM USING SHORT MESSAGE SERVICE TECHNOLOGY: USABILITY ASPECT Mohd Helmy Abd Wahab, Ooi Lee Lee, Ariffin Abdul Mutalib, Norlida Hassan, Roslina Mohd Sidek, Mohamad Farhan Mohamad Mohsin, MALAYSIA 336 KM150 EVOLVEMENT OF TRADITIONAL LEARNING TO E-LEARNING IN MALAYSIA HIGHER EDUCATION SYSTEM Hoh Ming Chee, Choo Wou Onn, Siew Pei Hwa, MALAYSIA 343 KM149 DYNAMIC MULTIMEDIA CONTENT CREATION FOR INDEPENDENT LEARNER: A WEB BASED LEARNING ENVIRONMENT Hoh Ming Chee, Choo Wou Onn, Siew Pei Hwa, MALAYSIA 349 KM130 APPLYING UNIFIED MODELING LANGUAGE (UML)-USE CASE DIAGRAM INTO A DEVELOPING PROTOTYPE MALAY GRAMMAR CHECKER SYSTEM Suhaimi Ab. Rahman, MALAYSIA 354

6 KM91 APPLYING DATA MINING CLASSIFICATION TECHNIQUES FOR EMPLOYEE S PERFORMANCE PREDICTION Hamidah Jantan, Mazidah Puteh, Abdul Razak Hamdan and Zulaiha Ali Othman, MALAYSIA 359 KM40 STUDENTS AWARENESS AND REQUIREMENTS OF MOBILE LEARNING SERVICES AMONG MALAYSIAN STUDENTS IN THE HIGHER EDUCATION ENVIRONMENT Naji Shukri Alzaza and Abdul Razak Yaakub, MALAYSIA 365 KM132 THE ARTICULATION OF KM STRATEGY IN PUBLIC SECTOR ORGANIZATIONS Asleena Helmi, MALAYSIA 371 KM140 CULTURAL MANAGEMENT AND ITS IMPACT ON QUALITY PERFORMANCE Norhayati A. Rahman and Rosmaini Tasmin, MALAYSIA 377 KM172 EVALUATION OF SENIOR ICT REQUIREMENT BASED ON KNOWLEDGE SHARING FRAMEWORK Sharanjit Kaur Dhillon, PM Dr. Azizah Abdul Rahman, PM Wardah Zainal Abidin, MALAYSIA 383 KM182 BARRIERS OF KNOWLEDGE SHARING IN MALAYSIAN HOTELS Shahrbanoo Gholipour Freydouni and Peter Woods, MALAYSIA 389 KM257 KNOWLEDGE MANAGEMENT ON THE USE OF DIFFERENT FLOWER INDUCERS ON GROWTH OF FLOWERING PLANTS: HYDRANGEA (HYDRANGEA MYCROPHYLLA) Prof. Victoria S. Lastimoza, Dr. Mariano Rene F. Bales and Prof. Jelly A. Brillon, PHILIPPINES 395 KM179 EFFECT OF INDIVIDUAL FACTORS ON KNOWLEDGE SHARING Eugene Okyere -Kwakye,Khalil Md Nor,Seyyedali Ziaei,Huam Hon Tat, MALAYSIA 403 KM213 KNOWLEDGE TRANSFER CAPABILITY AMONG TECHNOLOGY-BASED FIRMS IN MALAYSIAN TECHNOLOGY PARKS Suhaimi bin Mhd Sarif and Yusof bin Ismail, MALAYSIA 409 KM241 A FREQUENT PATTERN MINING ALGORITHM BASED ON FP-GROWTH WITHOUT GENERATING TREE Hossein Tohidi, Hamidah Ibrahim, MALAYSIA 415 KM158 DETERMINING FACTORS OF KNOWLEDGE MANAGEMENT IMPLEMENTATION IN KNOWLEDGE-BASED ORGANIZATIONS Rosmaini Tasmin, Yap L S, MALAYSIA 422 KM121 SERVICE QUALITY AND CUSTOMER SATISFACTION WITHIN FESTIVAL AND SPECIAL EVENT Norazirah Ayob and Abas Said, MALAYSIA 428

7 KM205 DEVELOPING A RUBRIC MATRIX FOR EVALUATING KNOWLEDGE MANAGMENT CAPABILITIES Azizah bt Abdul Rahman and Sara Hassani, MALAYSIA 434 KM204 ONTOLOGY MERGING AND MATCHING USING ONTOLOGY ABSTRACT MACHINE Ravi Lourdusamy, Gopinath Ganapathy, INDIA 440 KM95 STUDENT S MOBILE INFORMATION PROTOTYPE (SMIP) FOR THE HIGHER EDUCATION ENVIRONMENT Naji Shukri Alzaza and Abdul Razak Yaakub, MALAYSIA 448 KM199 THE RELATIONSHIP BETWEEN KNOWLEDGE MANAGEMENT PRACTICES (KMP) AND ACADEMIC PERFORMANCE: A CASE STUDY IN UNIVERSITI TEKNOLOGI MARA (UITM) TERENGGANU Norrini Muhammad, Prof. Madya Dr. Baharom Ab. Rahman,Yau`Mee Hayati Hj Mohamed Yusof, MALAYSIA 454 KM243 EVIDENCE-BASED CLINICAL KNOWLEDGE ASSISTANCE TOWARDS SUPPLEMENTING PATIENT REFERRAL LETTERS FOR EVIDENCE INFORMED DECISION MAKING Zafar Hashmi, Tatjana Zrimec, AUSTRALIA 460 KM165 AN EMPIRICAL INVESTIGATION ON THE ROLE OF EXPERIENCE IN TACIT KNOWLEDGE ACQUISITION IN MALAYSIAN ACADEMIA Haryani Haron, Siti Arpah Noordin, Rose Alinda Alias, MALAYSIA 465 KM221 REWARD SYSTEM AND LEADERSHIP ROLE AS KEY FACTORS INFLUENCE KNOWLEDGE SHARING BEHAVIOR AMONG ACADEMICIANS IN IRAN: AN EMPIRICAL STUDY shiva jahani,t. Ramayah,Azura Abdullah Effendi, MALAYSIA 471 KM125 KNOWLEDGE SHARING REQUIREMENTS FOR SINGLE MOTHER Sharifah Rabeah Syed Taha, Azizah Abdul Rahman and Wardah Zainal Abidin, MALAYSIA 476 KM267 AFFECTIVE ENGINEERING: WHAT IS IT ACTUALLY? Fakhrul Anuar Aziz, Husniza Husni, Zulikha Jamaludin, MALAYSIA 482 KM159 KNOWLEDGE CREATION AND SHARING. GEOGRAPHICAL AND NETWORK PERSPECTIVES Andrea Schiffauerova and Catherine Beaudry, CANADA 487 KM144 DESIGNING A MODEL FOR IMPLEMENTING KNOWLEDGE MANAGEMENT IN PROJECT- BASED ORGANIZATIONS: CASE STUDY OF PATSA CO. Nazanin Shahrokhi, IRAN 493 KM93 USING METADATA ANALYSIS AND BASE ANALYSIS TECHNIQUES IN DQ FRAMEWORK FOR DW Azwa Bin Abdul Aziz, Md. Yazid Mohd. Saman, Mohd. Pouzi Hamzah, MALAYSIA 499

8 KM134 WHERE ARE THE FEMALE DEVELOPERS? EXPLORING THE GENDER ISSUES IN OPEN SOURCE SOFTWARE INNOVATION PROCESS Musyrifah Mahmod, Shafiz Affendi Mohd Yusof, Zulkhairi Md. Dahalin, MALAYSIA 506 KM177 TRUST ON MYKAD AS AN E-COMMERCE TOOL Farrah binti Fadil and Dr. Chew Kok Wai, MALAYSIA 512 KM244 IHK: INTELLIGENT AUTONOMOUS AGENT MODEL AND ARCHITECTURE TOWARDS MULTI-AGENT HEALTHCARE KNOWLEDGE INFOSTRUCTURE Zafar Hashmi, Somaya Maged Adwan, AUSTRALIA 519 KM123 DEVELOPING GENERAL VIEW OF QUALITY MODELS FOR E-LEARNING FROM DEVELOPERS PERSPECTIVE Majdi Abdellatief Mohammed Mohamed khair, MALAYSIA 525 KM146 COLLABORATIVE CACHING FOR DISTRIBUTED MOBILE DATABASE Mohamed Ahmed Elfaki, Hamidah Ibrahim, Ali Mamat, Mohamed Othman, MALAYSIA 531 KM219 COMMERCIALISATION ACTIVITIES OF RESEARCH RESULTS AMONG ACADEMIC RESEARCHERS IN MALAYSIA Noorulsadiqin Azbiya Yaacob, Amran Md Rasli, Aslan Amat Senin, Siti Norezam Othman, MALAYSIA 537 KM137 KNOWLEDGE MANAGEMENT IN ACADEMIA, A CASE STUDY - IIT DELHI Mayank Kumar, Anuraag Gupta, INDIA 543 KM269 KNOWLEDGE MANAGEMENT ON BANANA ESTABLISHMENT: GROWTH AND YIELD PERFORMANCE OF BANANA LACATAN VARIETY TO DIFFERENT TYPES OF FERTILIZER Mariano Rene F. Bales and Greta G. Gabinete, PHILIPPINES 549 KM270 KNOWLEDGE MANAGEMENT ON BANANA PRODUCTION: EFFECTS OF TYPES OF SUCKERS ON THE GROWTH AND YIELD OF DIFFERENT VARIETIES OF BANANA Mariano Rene F. Bales and Jelly A. Brillon, PHILIPPINES 555 KM231 A FUZZY APPROACH FOR PRIORITIZING SELECTION CRITERIA Rinki Yadav, Vincent KT Khoo, Shee Mooi Yee, MALAYSIA 561 KM96 KNOWLEDGE SHARING PRACTICE: COMPARISON OF OFFLINE AND ONLINE COMMUNITIES Naziffa Raha Md Nasir, MALAYSIA 567 KM261 IMPACT ANALYSIS ON UTILIZATION OF TELECENTER: THE CASE OF TELECENTRE IN BALING Syahida Hassan, Yuhanis Yusof, Mohamad Amir Abu Seman & Wan Rozaini Sheik Osman, MALAYSIA 571 KM202 DISCOVERING HEURISTIC KNOWLEDGE IN AN ANT COLONY OPTIMIZATION TECHNIQUE Mohd Razif Shamsuddin, Nordin Abu Bakar, Rosnawati Abdul Kudus, MALAYSIA 577

9 KM117 ADOPTING AGILE APPROACH: A CASE IN MALAYSIA Mazni Omar, Sharifah-Lailee Syed-Abdullah, and Azman Yasin, MALAYSIA 583 KM183 EVALUATING THE ACCESSIBILITY OF MALAYSIA E-GOVERNMENT WEBSITE Wan Abdul Rahim Wan Mohd Isa, Muhammad Rashideen Suhami and Noor Ilyani Safie, MALAYSIA 588 KM162 KNOWLEDGE MANAGEMENT PERCEPTION: AN EXPLORATORY STUDY OF A PAYPHONE COMPANY IN MALAYSIA Mohd Misron Omar, Romiza Md Akhir, Azlina Shaikh Awadz, Noor Raihan Abdul Hamid, MALAYSIA 594 KM160 USING MULTIPOINT AND INTERACTION DESIGN TO LEVERAGE COLLABORATION AMONG PRIMARY SCHOOL STUDENTS Hussin A. A. Mahmoud and Suhaidi Hassan, MALAYSIA 599 KM13 EXAMINING THE PRACTICE OF ENTERPRISE ARCHITECTURE IN UNIVERSITI UTARA MALAYSIA: A CASE STUDY Rafidah Abd Razak, Zulkhairi Md. Dahalin, Mohamed Nasir Sibsi, MALAYSIA 606 KM167 LEARNING FACTORS OF PUBLIC SECTOR ACCOUNTANTS AND SHARING PROCESS OF TACIT KNOWLEDGE Kalsom Salleh, Syed Noh Syed Ahmad and Syed Omar Sharifuddin Syed Ikhsan, MALAYSIA 610 KM191 GUIDELINES OF ASSISTIVE COURSEWARE (AC) FOR HEARING IMPAIRED STUDENTS Ariffin Abdul Mutalib, MALAYSIA 615 KM67 DOCUMENT CATEGORIZER AGENT FOR COMPUTER SCIENCE ACADEMIC PAPERS Chekima Khalifa, Patricia Anthony, MALAYSIA 621 KM259 USING ONTOLOGY TO BUILD NEWS NETWORK M.S. Razali, A.Y. Yusufie, S.M.F.D. Syed Mustapha, MALAYSIA 625 KM186 QUALITY RESEARCH FRAMEWORK: ENUMERATIVE STUDY VS. ANALYTIC STUDY FROM DEMING'S PERSPECTIVE Kang Eng Thye, MALAYSIA 630 KM258 A STUDY ON FACTORS AFFECTING AFFECTIVE ORGANIZATIONAL COMMITMENT AMONG KNOWLEDGE WORKERS IN MALAYSIA Muhiniswari Govindasamy, Sharmila Jayasingam, MALAYSIA 635 KM184 IMPACT OF LEADER BEHAVIOR ON EMPLOYEE JOB STRESS: EVIDENCE FROM PAKISTAN Farooq Ahmed Jam, PAKISTAN 642 KM247 STRATEGIC PERFORMANCE MEASUREMENT SYSTEM AND ORGANISATIONAL LEARNING Rapiah Mohamed, Wee Shu Hui, Ibrahim Kamal Abdul Rahman, Rozainun Abdul Aziz, MALAYSIA 652

10 KM234 SCIENTIFIC DATA SHARING USING CLUSTERED-BASED DATA SHARING (CDS) IN GRID ENVIRONMENT Rohaya Latip, Hamidah Ibrahim, Feras Ahmad Al-Hanandeh, MALAYSIA 659 KM266 KNOWLEDGE AND PRACTICE INVOLVING DISASTER MANAGEMENT Nizamuddin bin Zainuddin, Badruddin A. Rahman, Norita Deraman, MALAYSIA 663 KM236 E-LEARNING: DESIGN STRATEGIES FOR PROMOTING Zakirah Othman, Amran Muhammad, MALAYSIA 671 KM109 DEVELOPMENT OF IC-COM: INTERACTIVE COURSEWARE FOR LEARNING BASIC COMPUTER SYSTEM COMPONENTS Muziah binti Muhammad, Ida Aryanie Bahrudin,Mohd Izzaddin Abu Nawawi,Isma Najwa Saharudin,Haniza Mohd Din,Mohd Azuan Ali, MALAYSIA 676 KM214 SYSTEMATIC ORGANIZATION OF MULTI-CRITERIA FOR EFFECTIVE TENDER EVALUATION USING BALANCED SCORECARD APPROACH Fauziah Baharom, Norida Muhd Darus, Haslina Mohd, Salina Ismail, Maznah Mat Kasim, Norita Md Norwawi, MALAYSIA 681 KM260 MEASURING KNOWLEDGE TRANSFER AS LEARNING OUTCOME Korawan Seubsom and Zulkhairi Md Dahalin, MALAYSIA 686 KM271 GENERIC FUNCTIONAL REQUIREMENTS FOR EFFECTIVE SCHOOL PARENTS INTERACTION SYSTEM (SPIS) Mohamed Ali Saip, Noorfaizalfarid Mohd Noor, Jamaiah Haji Yahaya, Fauziah Baharom, Mohd. Zabidin Husin, MALAYSIA 691 KM273 FACTORS INFLUENCING DOCTORS SATISFACTION OF ELECTRONIC MEDICAL RECORDS: A SURVEY IN MALAYSIAN PUBLICS HOSPITALS Mohd Haslina, Syed-Mohamad Sharifah Mastura, Baharom Fauziah, Muhd. Darus Norida, Hashim Nor Laily, MALAYSIA 697 KM263 QUALITY ASSURANCE PRACTICE IMPACT ON CUSTOMERS SATISFACTION: A CASE STUDY IN IIUM Asia AL-Otaibi and, Dr. Abdulrahman Saad Aldawood., MALAYSIA 702 KM276 EXTENDING THE TECHNOLOGY ACCEPTANCE MODEL TO ACCOUNT FOR SOCIAL INFLUENCE, TRUST, AND INTEGRATION FOR PERVASIVE COMPUTING ENVIRONMENT : A CASE STUDY IN UNIVERSITY INDUSTRI SELANGOR Farahwahida Mohd, Faudzi Ahmad, Norsila Samsudin and Suhizaz Sudin, MALAYSIA 708