International Travel Safety. Business Resilience

Transcription

1 International Travel Safety Business Resilience 1

2 Preparation Proactive Mindset Resilience The Business resilience program is focused on empowering business activity in high-risk locations and safeguarding ViaSat personnel, assets and overall brand equity. ViaSat International Official Travel Risk Level Low 85% Medium 14% High <1% Vetted Trained Connected Secure Driver(s) Security Agent(s) Emergency Evacuation Support Global Medical Support Traveler Situational Awareness Destination Threat Assessments Medical Security Both Cost Avoidance Proactive mindset: BAs to integrate security solutions to enable business activity in high-risk destinations $0 $50,000 $100,000 $150,000 $200,000 Medical Cost for Serious Injury to Employee Secure driver $11,700 (Avg 13 days in 2016 per $900/day) [Algeria] 2

3 Preparation Awareness Readiness Environment Cyber Travel Risks Security risks Medical risks Accountability Travel kit Emergency record Medication inventory Vaccinations Contact card Local Knowledge Cultural advice Extreme weather Travel alerts Protection Cybersecurity issues Privacy Travel risks Research destination prior to arrival Accountability Register travel on TravelTracker [ISOS] Concur = automatic MyTrip = manual upload Work Supervisor S.T.E.P. 3

4 Preparation Awareness Readiness Environment Cyber Travel Risks Security risks Medical risks Accountability Travel kit Emergency record Medication inventory Vaccinations Contact card Local Knowledge Cultural advice Extreme weather Travel alerts Protection Cybersecurity issues Privacy Travel kit Passport (copies) Government ID Travel itinerary Maps & contact sheet Medications Local cell sat phone Travel kit Extra glasses Hand sanitizer Disinfectant & bandages Insect repellent Flashlight 4

5 Preparation Awareness Readiness Environment Cyber Travel Risks Security risks Medical risks Accountability Travel kit Emergency record Medication inventory Vaccinations Contact card Local Knowledge Cultural advice Extreme weather Travel alerts Protection Cybersecurity issues Privacy Travel advice Language & money Cultural tips Phone & power Geography & weather Calendar events 5

6 Preparation Awareness Readiness Environment Cyber Travel Risks Security risks Medical risks Accountability Travel kit Emergency record Medication inventory Vaccinations Contact card Local Knowledge Cultural advice Extreme weather Travel alerts Protection Cybersecurity issues Privacy Secure & encrypt data Never connect to ad-hoc or Peer to peer wireless networks Use VPN to access your corporate systems If you company does not have VPN, consider an online service to create secure connection (clear with IT before travel) Wipe and re-image after trip Tamper proofing Tamperlock Pacsafe Lockable straps 6

7 Proactive Mindset Ground Air Travel Hotel Out in Town Transportation Travel Risks Perceived vulnerability Airport Aircraft Prearranged Driver Riding in Vehicle Risk Mitigation Floor selection Room safety Emergency exits Elevators Lobby Vulnerability Low profile Varied routine Layered protection Perceived vulnerability Foreigners seen as person who has low level of situational awareness or disoriented and unable to respond to threats effectively Airport Luggage marking Handbag possession Control valuables Minimize time in airport avoid loitering Safest places lounges Walk with a purpose Aircraft On aircraft remain vigilant [restroom visits & while sleeping] 7

8 Proactive Mindset Ground Air Travel Hotel Out in Town Transportation Travel Risks Perceived vulnerability Airport Aircraft Prearranged Driver Riding in Vehicle Risk Mitigation Floor selection Room safety Emergency exits Elevators Lobby Vulnerability Low profile Varied routine Layered protection Pre-arranged driver What is my first name? Where are you taking me? Who do I work for? Taxi company name, #, driver name, mobile number and driver license Riding in vehicle >1 occupant = NO GO (aware of persons entering) If no meter agree on price PRIOR to entering Bags in vehicle vs trunk Know location, monitor progress on map Sit in back, opposite driver, lock doors, windows up Valuables out of site 8

9 Proactive Mindset Ground Air Travel Hotel Out in Town Transportation Travel Risks Perceived vulnerability Airport Aircraft Prearranged Driver Riding in Vehicle Risk Mitigation Floor selection Room safety Emergency exits Elevators Lobby Vulnerability Low profile Varied routine Layered protection Room selection Away from lobby don t advertise room number 3 rd -7 th floor fire rescue ladders height Close to elevator away from alternate entry points & any renovation work Women only floors? In room Windows & door(s) lock accessible from outside? Deadlock Door wedge? Peep hole? Smoke detectors sprinklers? Leave TV on & put do not disturb sign up Valuables in safe expensive clothing under other garments 9

10 Proactive Mindset Ground Air Travel Hotel Out in Town Transportation Travel Risks Perceived vulnerability Airport Aircraft Prearranged Driver Riding in Vehicle Risk Mitigation Floor selection Room safety Emergency exits Elevators Lobby Vulnerability Low profile Varied routine Layered protection Conduct pre-travel research Avoid high threat areas Avoid areas after dark and traveling alone Separate currency into multiple locations Maintain redundant copies of critical documents/contact info Secret critical items on your person Do not display large sums of money in public Have a distract bundle of easily accessible small bills (disposable wallet) Do not accept local help Establish rally points with team/coworkers Learn exits, surrounding streets and immediate transportation options 10

11 Resilience Medical Security Assistance Evacuation Research Risks Preparedness Facilities Civil Unrest Robbery Abduction Medical Facilities U.S. Diplomatic Missions Crisis Management Risk Assessment Safe Haven Movement plan Point of departure Risks Leading cause of medical issues: road accidents Travel Health Notices Research destination risks (Malaria, Yellow Fever, etc) Preparedness Vaccinations & medicines Identify needs for trip Food & water Emergency medical record Center for Disease Control Healthy Travel Packing List Facilities Medical center of excellence Communication barriers Payments Traveler insurance 11

12 Resilience Medical Security Assistance Evacuation Research Risks Preparedness Facilities Civil Unrest Robbery Abduction Medical Facilities U.S. Diplomatic Missions Crisis Management Risk Assessment Safe Haven Movement plan Point of departure Civil Unrest Remain calm Move out of area Conduct movement to safe haven or rally points with team/coworkers Robbery Do not fight unless that is the path to survival Appear compliant, non-threatening Drop or throw pre-staged bundle (dummy wallet) Move delicately, slowly Abduction Fight, scream, claw, run Create dead weight Mentally log as many details as possible: persons, vehicles, time, locations, witnesses Accentuate humanism: family, children, spouse (names) 12

13 Resilience Medical Security Assistance Evacuation Research Risks Preparedness Facilities Civil Unrest Robbery Abduction Medical Facilities U.S. Diplomatic Missions Crisis Management Risk Assessment Safe Haven Movement plan Point of departure Medical Centers of Excellence Standards of medical care will not be the same as at home Referrals to medical care is very important do research prior to travel U.S. Embassy & Consulate American Citizens Services Arrest or death Victims of crimes Lost passport or visas Emergency financial assistance Legal references 13

14 Resilience Medical Security Assistance Evacuation Research Risks Preparedness Facilities Civil Unrest Robbery Abduction Medical Facilities U.S. Diplomatic Missions Crisis Management Risk Assessment Safe Haven Movement plan Point of departure Notification Containment Assessment Actions Significant incident triggers evacuation criteria TRIGGERS 1. Violence outside norm impacting business 2. Collapse of law/order 3. Medical facilities ceasing ops 4. Emergency services & basic needs collapsing Account for staff Personnel stop movement & remain in safe locations Review all available information Stage at safe haven Coordinate travel Means of evacuation? Route clear to point of departure? Move to POD Method of evacuation: 1. Air 2. Ground 3. Water 14

15 Summary Preparation Proactive Mindset Low profile Layered Protection Resilience Situational Awareness Informed Traveler 15

16 Questions 16