Making airports safer and smarter
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1 Making airports safer and smarter Transforming Situation Management into Actionable Intelligence Dharmesh Patel October 17 th, 2017
2 Technology & Theory Integration Workflow Automation Collaboration
3 Airports mission statement What Provide high-quality and safe air travel services
4 The Importance of How There s There s no no secret secret to to the the what; what; the the secret secret is is in in the the how. how. Jack Welch, Former CEO Methodology behind the Technology Seidman, Dov ( ). How: Why How We Do Anything Means Everything. John Wiley and Sons.
5 Airports - a complex environment Difficult to coordinate response in real time Slowed decision making Inefficient staff deployment Costly delays, shutdowns Sensors TSA / Security Law Enforcement Maintenance Fire Dept. Management Hazardous Materials City EOC AOC People Systems Processes
6 Airport situation spectrum (be ready anything ) Act of Terrorism Emergency landing with casualties and fire Alert 2- Aircraft Emergency Impact Fire in terminal Unruly Passenger Weather Event Medical Emergency Suspicious Luggage Long Security Queue X 100X 1000X 10,000X Probability
7 The situation today Airport Operations Center Overload of Information Operator 1 Operator 2 Operator 3 Inefficient Response Sensors Responders Access Control Building Management EOC Video Audio Fire & Safety SCADA Responders GIS Weather Alerts TSA
8 Situation management for next gen AOC Airport Integrated Operations Center Situation Awareness Operator 1 Operator 2 Operator 3 Situation Management Sensors Operational Advanced Workflows Dashboards Extensive Advanced Library & Reports Rule Of Engine Gateways Responders How to Respond Access Control Building Management EOC Video Fire & Safety Integration & Analysis Time Location Adaptive Response Actions Airport Executives Responders Audio SCADA GIS Weather Alerts Severity Sensors TSA
9 Holistic management of airport situation spectrum Crisis Faster information dissemination facilitates efficient collaboration Actions are guided by standard operating procedures Information is Actionable! Monitor execution of routine inspections Detect asset performance anomalies Impact Incident Failure Inspection Anomaly X 100X 1000X 10,000X 100,000X
10 The value of Actionable Intelligence Manual Handling 1 Data Collection for Analysis Data Anlysis Decision Made Notify Mobile Personnel Action Taken Business Intelligence 1 Data Collection + Data Analysis Decision Made Notify Mobile Personnel Action Taken Actionable Intelligence Data Collection Data Analysis Decision Made Notify Mobile Personnel 5 Action Taken 0.4X 0.6X X Incident Handling Time Efficient Collaboration is NOT just between Systems and Processes but ALSO between PEOPLE!
11 Demand and supply of information during crisis Demand & Supply Demand for Information Information Availability Chaotic phase Consolidation phase After Care phase Time
12 The role of collaboration Demand & Supply Demand for Information Desired Situation Information Availability Vs. Chaotic phase Consolidation phase After Care phase Time Efficient Extending ACDM: Collaboration Airport Collaborative Outside the Operations Decision Making Center
13 The smartest sensor is a human sensor Powerful Collaboration Tool!
14 UNATTENDED BAG IN AN AIRPORT SCENARIO
15 UNATTENDED BAG SEEN IN TERMINAL NEAR GATES
16 REPORT IS SENT USING THE SEEITSENDIT APPLICATION Image and geo location attached to the report
17 What s happening How to respond Report received in the control room
18 Situator Control Room File View Tools Help New Incident New Message Deploy Procedure Quick Launch Phone Dialer Situator tm Incidents Log (19) Incidents to Acknowledge Search for Incidents Ungrouped Total (20) Safety Total (1) Attack Warning Terrorism / Urgent Power Outage Failures / High Computer Theft IT Incident / High Evacuated Worker Medical / Normal Sunday, January 11, :20:47 PM Sunday, January 11, :20:47 PM Yesterday 3:46:59 PM Yesterday 3:47:58 PM Yesterday 3:47:00 PM Yesterday 3:46:57 PM Unattended bag left at airport terminal Security / Normal Today 3:46:57 PM System Daily Check Routine / low Yesterday 3:47:01 PM Irregular Activity Detected / Security 1/11/2015 2:17:23 PM Info Source: Site: Assigned to: Incident attachments Search Attachments No Attachments Incident Comments Add new comments No Attachments User1 Global User1 2 Task Details Summary Acknowledge Edi t Acknowledge Maps Messages Sensors Video Close Share Reports Low Edi t Access Control Administratio n Close Share Reports Deploy Procedure Workspace Incident Source Related Cameras 0 Related Maps 0 Messages Assets 0 Resolve Add new task To Do Task View relevant cameras Incidents A Incident new incident received created in in Situator Task Comments Add new comments No Attachments Task attachments Search Attachments No Attachments New Incident Name: Unattended bag left at airport Description: field report Location: Station #87 (19) New, (4) Acknowledge 65 Impact Area Logged in as: User1 Change User
19 Situator Control Room File View Tools Help New Incident New Message Deploy Procedure Quick Launch Phone Dialer Situator tm Incidents Log Sunday, January 11, :20:47 PM Sunday, January 11, :20:47 PM Irregular Activity Detected / Security 1/11/2015 2:17:23 PM Summary Acknowledge Incidents Edi t Acknowledge Maps Messages Sensors Video Close Share Reports Low Edi t Access Control Administratio n Close Share Reports Deploy Procedure Workspace Incident Source Related Cameras 0 Related Maps 0 Messages Assets 0 (19) Incidents to Acknowledge Info 2 Task Details Search for Incidents Ungrouped Total (20) Safety Total (1) Source: Site: Assigned to: User1 Global User1 Resolve Add new task To Do Task Task Comments Add new comments No Attachments Attack Warning View relevant cameras Terrorism / Urgent Power Outage Failures / High Computer Theft IT Incident / High Yesterday 3:46:59 PM Yesterday 3:47:58 PM Yesterday 3:47:00 PM Incident attachments Search Attachments No Attachments Evacuated Worker Medical / Normal Yesterday 3:46:57 PM Task attachments Search Attachments Unattended bag left at station Security / Normal Today 3:46:57 PM Incident Comments No Attachments System Daily Check Add new comments Routine / low Yesterday 3:47:01 PM No Attachments Image attached (19) New, (4) Acknowledge 65 Impact Area Logged in as: User1 Change User
20 Maps File View Tools Help + Main Offices Scale: 1: X: 3 Y: -453 Search map Find: Zoom: + - Place on map: + Markups: Aa Video: Tools: + North region Pennsylvania Site 122 Site 78 Pennsylvania Site 783 Site 934 Site 834 Indiana Michigan North Carolina Layers Image Sensor Groups Assets 2 Lines Markers Incident placed on map Logged in as: User1 Change User
21 Video Search cameras + Video Source Video Pursuit PTZ Control No camera selected Station Cam2 Station Cam3 Station Cam4 Station Cam5 Station Cam6 Station Cam7 Station Cam8 Facility HQ Facility HQ Indoor Cam1 Facility HQ Indoor Cam2 Facility HQ Indoor Cam3 Facility HQ Indoor Cam4 Facility HQ Indoor Cam5 Facility HQ Indoor Cam6 Pennsylvania Plant Camera Camera Camera Camera Camera Camera 6 Site 78 Site 78 Camera 1 Site 78 Camera 2 Live camera feed from terminal Screens Video Export Logged in as: User1 Change User
22 Video Search cameras + Video Source Video Pursuit PTZ Control No camera selected Station Cam2 Station Cam3 Station Cam4 Station Cam5 Station Cam6 Station Cam7 Station Cam8 Facility HQ Facility HQ Indoor Cam1 Facility HQ Indoor Cam2 Facility HQ Indoor Cam3 Facility HQ Indoor Cam4 Facility HQ Indoor Cam5 Facility HQ Indoor Cam6 Pennsylvania Station Camera Camera Camera Camera Camera Camera 6 Site 78 Site 78 Camera 1 Site 78 Camera 2 Rewind video to find bag owner Screens Video Export Logged in as: User1 Change User
23 Using Suspect Search to track bag owner across multiple cameras
24 Video Search cameras Video Source Video Pursuit PTZ Control No camera selected Station Cam2 Station Cam3 Station Cam4 Station Cam5 Station Cam6 Station Cam7 Station Cam8 Facility HQ Facility HQ Indoor Cam1 Facility HQ Indoor Cam2 Facility HQ Indoor Cam3 Facility HQ Indoor Cam4 Facility HQ Indoor Cam5 Facility HQ Indoor Cam6 Pennsylvania Plant Camera Camera Camera Camera Camera Camera 6 Site 78 Site 78 Camera 1 Site 78 Camera 2 + Screens Video Export Logged in as: User1 Change User
25 Maps File View Tools Help + Main Offices Scale: 1: X: 3 Y: -453 Search map Find: Zoom: + - Place on map: + Markups: Aa Video: Tools: + North region Pennsylvania Site 122 Site 78 Pennsylvania Site 783 Site 934 Site 834 Indiana Michigan North Carolina Layers Suspect observed entering terminal Image Sensor Groups Assets 2 Lines Markers Marking suspect s route Logged in as: User1 Change User
26 Maps File View Tools Help + Main Offices Scale: 1: X: 3 Y: -453 Search map Find: Zoom: + - Place on map: + Markups: Aa Video: Tools: + North region Pennsylvania Site 122 Site 78 Pennsylvania Site 783 Site 934 Site 834 Indiana Michigan North Carolina Layers Image Sensor Groups Assets 2 Lines Markers Suspect observed on external train station, northbound platform Logged in as: User1 Change User
27 Suspicious Person BULLETIN SENT TO MOBILE APPLICATIONS IN RELEVANT STATION Suspicious person seen on southbound platform, detain for questioning.
28 AIRPORTS USE CASES: Unattended Luggage Improve business continuity by locating bag owners and reacting quickly. Streamline operations by reducing the resources required during the search. Runway Incursion Detection Improve business continuity by detecting intrusions, filtering false alarms and prioritizing them and reacting quickly. Part 139 Compliance Streamline operations by enabling field agents to efficiently and accurately call in and track issues with the EGIS mobile client. Enhanced Security Response Improve safety and security by increasing situational awareness and faster and more consistent situation management.
29 THANK YOU! Questions??
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