Digitization of government services in Estonia
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1 Copyright Digitization of government services in Estonia Janek Rozov Government CIO deputy in charge of digital service development Estonia / Department of the Information Society Services Development Ministry of Economic Affairs and Communications Estonia
2 a modest country that extends beyond its borders: + population: 1.3 million + area: 45,339 km2 + 2,222 islands and islets + currency: Euro + member of: EU, NATO, WTO, OECD, DIGITAL 5 + ICT sector: 7% of GDP
3 e-estonia timeline e-school e-tax board population registry digital signature id bus ticket m-parking x-road id-card e-land registry EHIS i-voting
4 e-estonia timeline mobile-id e-police system keyless signature infrastructure e-health system e-prescriptions smart grid ev quick charging network x-road europe
5 e-estonia timeline e-residency data embassy e-reciept data embassy stage 2 opening a bank account online reporting
6 Taaniel Malleus finest life and business events services + Technical + Basic principles + Legislation + Organisational
7 estoniandesignhouse.ee electronic ID The strongest identity. + e-id, mobile-id, smart-id + travel + digital signing + i-voting + business, banking + state and healthcare + public transport + loyalty card
8 exchange The busiest highway of e-estonia X- Road. + 99% of state services are online + over 2000 services + over 900 connected organizations, databases + over 500 million transactions per year
9 exchange The busiest highway of e-estonia X- Road. + 99% of state services are online + over 2000 services + over 900 connected organizations, databases + over 500 million transactions per year
10 exchange The busiest highway of e-estonia X- Road.
11 exchange the fullest view of my data:
12 exchange the fullest view of my data: X-road X-road
13 exchange the fullest view of my data: data monitoring X-road X-road
14 exchange the fullest view of my data:
15 State portal exchange the fullest view of my data: State portal State portal The Chamber of notaries The Chamber of notaries State portal The Chamber of notaries State portal State portal State portal Police State portal Road administration Road administration Road administration Driving licence Driving licence Driving licence Police Police Police State portal
16 Tõnu Runnel electronic The closest to paperless + once-only + no legacy + digital by default + data first + not only digitalisation but transformation thru digitisation
17 the best service: Income tax declaration for private persons + 9 pages + 10 tables fields of the data
18 the best service: Income tax declaration for private persons X-road + 9 pages + 10 tables fields of the data X-road
19 the best service: Income tax declaration One click X-road + 9 pages + 10 tables fields of the data X-road
20 Photo by Jürgen Voolaid elaborated Clear and honest principles + complete overview + responsibility & cooperation + quality assessment + quality improvement + efficiency + transparency
21 elaborated Clear and honest principles + Public Information Act (2007) + General Part of the Economic Activities Code Act (2014) + Principles for Managing Services and Governing Information (2017)
22 Taaniel Malleus essential Best secret weapons. + centralize ICT investments + business case based approach + cross- institutional coordination
23 Best aproach is business case based aproach 11 ministries In Ministry of Economic Affairs and Communications 2 departments performing the specific cross institutional tasks - RISO information systems and infrastructure - ITAO information society services dev. Regulation ICT investments Frameworks Services Catalogue
24 Best aproach is business case based aproach 11 ministries Org + ICT Strategy Projects of the Business Analysis and Prototyping Projects portfolio (content + ict) Project As-Is -> ToBe = Internal and external measurable value
25 Best aproach is business case based aproach 11 ministries Number of the Projects in 2014: Total costs: 107 MEUR Total costs: 13 MEUR Total costs: 2,5 MEUR
26 Biggest probleem in the end users view 11 ministries
27
28 elaborated Clear and honest principles 115 organisations 13 domains 58 Subdomains services 12 types
29 elaborated Clear and honest principles Life events
30
31 Johannes Arro e-future is here! Thank you for your attention Janek rozov e_estonia e_estonia e-estonia Estonian ICT
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