Managed Hosting Services

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1 PRODUCT OVERVIEW Managed Hosting Services A Portfolio of Managed Hardware, Application and Monitoring Services Tailored to Your Unique IT Requirements 1 CenturyLink VoIP Solutions

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3 PRODUCT OVERVIEW Managed Hosting Services The demands placed on IT, developers and line of business owners have increased exponentially. The need to develop and deploy capabilities to compete in the marketplace continues to accelerate while budgets for critical infrastructure and staff to run that infrastructure remain limited. By selectively moving management of pieces of the application stack to a trusted provider like CenturyLink, enterprises can focus more on development efforts that help build the business and innovate, and less on simply running the business or keeping the lights on. While managed services can include much of CenturyLink s broad portfolio of products and services, they are part of a larger group of offerings for enterprises ready to transform their business with hybrid IT and more. WeinterfacewithCenturyLinkonanumberofdifferentlevels;we vegotservice managementonaday-to-daylevel,andaccountmanagementandpre-salesonthe commercialsideaswell.ateverylevelweseeownershipbeingtaken wesee transparencyandhonesty. Ian Flavill Head of IT Service Delivery Coller Capital 3

4 Why Choose Managed Services? With IT demands rising and the size of budgets and staff remaining static, finding a trusted partner has never been more important. By working with a provider to help manage critical IT plumbing and operations, businesses can reduce time to market and tackle additional initiatives that previously required too many resources. Also, they can remove the up front capital burden of purchasing and renewing licenses for applications, as well as the cost of purchasing hardware to run those applications. Why CenturyLink? CenturyLink serves more than 100,000 business customers, including 98 percent of Fortune 500 companies. We re a global carrier with more than 60 data centers and a robust MPLS network, offering network and data center integration that smaller companies can t match. As a trusted leader in voice services, CenturyLink can integrate your needs into your network and cloud initiatives. We partner with you to lift voice applications to more strategic levels through features such as a cloud-based contact center and digital integration (Click2Call/Chat). You choose the solution based on budget, desired features, existing equipment, and how much you want to control vs. outsource. CenturyLink s combination of global reach, strong local presence, and a broad portfolio of services means you won t have to use multiple vendors. We ll work with your business no matter what its size, offering the same power and scope, along with a dedicated account team to help you strategize and reach your goals. CenturyLink understands that there is no one-size-fits all solution to your unique business challenges. Our range of platform expertise makes CenturyLink an excellent partner to guide your IT transformation. Our diverse solutions are tuned to deliver to specific client application needs and we can deploy to a true hybrid environment that allows some tiers to move to cloud for agility, while other tiers, such as databases, can stay on physical infrastructure for compliance and security standards. Each solution is backed by experienced professionals who support these application environments for some of the largest and most recognizable brands in the world. Agility Access the cloud as often as you need as much as you need for a launch, testing, development and more. Innovation Free up your IT resources to drive business initiatives and innovation. Efficiency By choosing CenturyLink, you have one provider for all of your application stack, compute, network and storage needs. Our experience and breadth of products and services means you can rely on a single trusted partner. 4

5 For businesses that are in the process of shifting infrastructure, they can colocate assets in data centers that are connected to a broad portfolio of managed applications and operating systems. This allows our clients to make that migration in steps, rather than all at once. We ll give you the smoothest transition possible, with minimal downtime. CenturyLink has also made a significant investment in our organizational support of the operating systems and applications we offer on the CenturyLink Cloud. This means we can deploy live, human support in the same flexible, on-demand model that the cloud delivers for infrastructure. CenturyLink provides Managed Services Capabilities for: Operating System, physical or virtual, with Windows and Red Hat Enterprise Linux Application Infrastructure, physical or virtual, including web, middleware and database, including IIS, Apache, Tomcat, MS-SQL, My SQL, and Oracle Database Client-managed monitoring tools Service Management with advanced levels of support Managed Server, including HP DL Series or Cisco UCS Hardware, including physical servers, virtual servers, and storage arrays Improve Performance Flexibility CenturyLink offers Application Performance Monitoring Services that can meet your organization s unique requirements from dedicated to shared models. Deep Inspection Inspection of application execution, performance and availability across your entire environment. Granular Reporting Store historical data and trending statistics through the Station Portal. Proactive Alerting Detect and alert on defined thresholds for end-user requests, end-to-end activities and response times. Performance-Based SLA A performancebased SLA for your entire environment at CenturyLink can be obtained through the addition of this service. 5

6 Security CenturyLink brings a robust set of security products and services that help clients mitigate the risk of a security breach, in addition we are able to bring a focused consulting discipline to bear to help clients audit and assess vulnerabilities within their organization helping to remediate those and prevent devastating loss of data. Standard Management Features All managed hosting servers are updated with all critical security patches, service packs and hot-fixes to maintain the integrity and performance of servers throughout the life of the hosting solution. This allows CenturyLink to maintain a consistent, controlled environment to minimize unforeseen costs and downtime. For the customer, this means that their platforms are always optimized and up to date. Security threats are evaluated, verified and tested before a hot-fix or patch is recommended to customers. The CenturyLink Customer Portal and Cloud Portal contain detailed information on customer systems that can be searched and parsed to isolate servers that are at risk. This system also allows CenturyLink to pre-determine a reaction strategy that corrects the issue, usually with little or no service disruption. Sometimes a reboot is necessary when a patch is distributed and installed, which CenturyLink will conduct during maintenance hours or coordinate with the customer. Data Management Features and Benefits Extensive expertise in market leading platforms, Microsoft, Oracle, Linux Certified Database Managers adept at installation, configuration, database migration, replication/mirroring, clustering, partitioning, mirroring and replication Extensive experience and data storage and backup with over 26 Petabytes of stored data under management Managed Services Sub Products Managed Server (HP DL Series or Cisco UCS) Managed OS/Server (Windows RHEL) Managed Web/ Middleware: IIS, Apache, Tomcat Database: MS-SQL, My SQL, Oracle Database Intelligent Monitoring for Colocation customers Application Performance Monitoring Advanced Services To complement our managed services offerings, we can also help take on the burden of: Hardware, application and database migration, Ongoing services management Backup storage and disaster recovery strategies 6

7 Network Integration Our private MPLS Network allows application traffic to be prioritized, allowing enterprises with global application distribution needs to define their own performance characteristics. For businesses with web-facing applications, CenturyLink delivers 20% of the world s internet traffic and supports some of the largest consumer networks, reducing latency from the consumer s desktop to the web application and inherently improving performance. Geographic Availability CenturyLink delivers these capabilities wherever we have a managed services node deployed in any one of our data centers globally, including Shanghai China. CenturyLink Managed Application services are available globally in North America, South America, EMEA and Asia Pac in the following locations: North America: Atlanta, Boston, Chicago, Washington DC, EMEA: United Kingdom, Frankfurt Dallas, Denver, Southern California, Northern California, Asia Pac: Tokyo, Singapore, Shanghai, Hong Kong, Sydney, Minneapolis, NY/NJ, Seattle, Montreal, Toronto, Vancouver Bangalore, Mumbai South America: Sau Paulo, Brazil Managed Applications on CenturyLink Cloud are available in all CenturyLink Cloud Data Centers, including: North America: Chicago, NYC, Salt Lake, Seattle, Vancouver EMEA: United Kingdom 7

8 About CenturyLink Business CenturyLink, Inc. is the third largest telecommunications company in the United States. Headquartered in Monroe, LA, CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America s largest corporations. CenturyLink Business delivers innovative private and public networking and managed services for global businesses on virtual, dedicated and colocation platforms. It is a global leader in data and voice networks, cloud infrastructure and hosted IT solutions for enterprise business customers. For more information visit WeabsolutelyneededeconomiesofscalethatwewouldgetfromaglobalTier1service provider.additionally,statravelchosetooutsourceitsitinfrastructuresoitcould reallocateitsinternalresourcesawayfromtheday-to-daymanagementofinfrastructure componentstoprojectsthataddedrealvalue. Andy Mills CIO. STA Travel Global Headquarters Monroe,LA (800) EMEA Headquarters UnitedKingdom +44(0) Asia Pacific Headquarters Singapore Canada Headquarters Toronto,ON CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the property of their respective owners. Services not available everywhere. Business customers only. CenturyLink may change or cancel services or substitute similar services at its sole discretion without notice PO150572