System Requirements & Supported Platforms for Siebel Business Analytics Applications. Version 7.8.2, Rev. B July 2006

Transcription

1 System Requirements & Supported Platforms for Siebel Business Analytics Applications Version 7.8.2, Rev. B July 2006

2 Copyright 2005, 2006, Oracle. All rights reserved. The Programs (which include both the software and documentation) contain proprietary information; they are provided under a license agreement containing restrictions on use and disclosure and are also protected by copyright, patent, and other intellectual and industrial property laws. Reverse engineering, disassembly, or decompilation of the Programs, except to the extent required to obtain interoperability with other independently created software or as specified by law, is prohibited. The information contained in this document is subject to change without notice. If you find any problems in the documentation, please report them to us in writing. This document is not warranted to be errorfree. Except as may be expressly permitted in your license agreement for these Programs, no part of these Programs may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose. PRODUCT MODULES AND OPTIONS. This guide contains descriptions of modules that are optional and for which you may not have purchased a license. Siebel s Sample Database also includes data related to these optional modules. As a result, your software implementation may differ from descriptions in this guide. To find out more about the modules your organization has purchased, see your corporate purchasing agent or your Siebel sales representative. If the Programs are delivered to the United States Government or anyone licensing or using the Programs on behalf of the United States Government, the following notice is applicable: U.S. GOVERNMENT RIGHTS. Programs, software, databases, and related documentation and technical data delivered to U.S. Government customers are "commercial computer software" or "commercial technical data" pursuant to the applicable Federal Acquisition Regulation and agency-specific supplemental regulations. As such, use, duplication, disclosure, modification, and adaptation of the Programs, including documentation and technical data, shall be subject to the licensing restrictions set forth in the applicable Oracle license agreement, and, to the extent applicable, the additional rights set forth in FAR , Commercial Computer Software--Restricted Rights (June 1987). Oracle USA, Inc., 500 Oracle Parkway, Redwood City, CA The Programs are not intended for use in any nuclear, aviation, mass transit, medical, or other inherently dangerous applications. It shall be the licensee's responsibility to take all appropriate fail-safe, backup, redundancy and other measures to ensure the safe use of such applications if the Programs are used for such purposes, and we disclaim liability for any damages caused by such use of the Programs. Oracle, JD Edwards, PeopleSoft, and Siebel are registered trademarks of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners. The Programs may provide links to Web sites and access to content, products, and services from third parties. Oracle is not responsible for the availability of, or any content provided on, third-party Web sites. You bear all risks associated with the use of such content. If you choose to purchase any products or services from a third party, the relationship is directly between you and the third party. Oracle is not responsible for: (a) the quality of third-party products or services; or (b) fulfilling any of the terms of the agreement with the third party, including delivery of products or services and warranty obligations related to purchased products or services. Oracle is not responsible for any loss or damage of any sort that you may incur from dealing with any third party.

3 Contents Applications 1 Chapter 1: Introduction Product Documentation 6 Contacting Technical Support 6 Oracle Welcomes Your Comments 7 Chapter 2: Platform Requirements for Siebel Business Analytics Applications Overview of Supported Environments 9 Homogeneous and Heterogeneous Environments 9 Globalization Requirements 10 Hardware Requirements 10 Server Environment Requirements 12 Supported Server Operating Systems 13 Supported Data Sources 14 Supported Databases for Siebel Relationship Management Warehouse 15 Chapter 3: Supported Software 17 Supported Software and Ancillary Programs Chapter 4: Supported Upgrade Paths 3

4 Contents n 4

5 1 Introduction This book contains the definitive list of system requirements and supported platforms for Release of Oracle s Siebel Business Analytics Applications. Unless otherwise noted herein, the requirements covered in this document apply to all related end-user applications within the Siebel Business Analytics product line. For more information about Siebel Business Analytics, see Siebel Analytics Installation and Configuration Guide. NOTE: For Siebel Business Analytics platform requirements, see System Requirements and Supported Platforms for the Siebel Business Analytics Platform, Version 7.8.2, on Siebel SupportWeb. What s New in System Requirements & Supported Platforms for Siebel Business Analytics Applications, Version 7.8.2, Rev. B Table 1 describes the changes that are included in this version of the documentation. Table 1. Topic Changes in Applications, Version 7.8.2, Rev. B Description Supported Server Operating Systems Supported Databases for Siebel Relationship Management Warehouse In Table 7 on page 13, removed Sun Solaris 7 and Sun Solaris 8 from the Informatica PowerCenter Server row. These versions are not supported. Added support for Oracle 10g Enterprise Server to Table 9 on page 15. What s New in Version 7.8.2, Rev. A Table 2 describes the changes that are included in this version of the documentation. Table 2. Topic Changes in Applications, Version 7.8.2, Rev. A Description Supported Databases for Siebel Relationship Management Warehouse In Table 9 on page 15, adjusted FixPak version information for IBM DB2 Universal Database (UDB) Enterprise Server Edition. This guide contains the following chapters: 5

6 Introduction n Product Documentation n n n n Chapter 1, Introduction (this chapter). Chapter 2, Platform Requirements for Siebel Business Analytics Applications, describes platform and hardware requirements for Siebel Business Analytics Applications. Chapter 3, Supported Software and Ancillary Programs, provides a comprehensive listing of software developed by third-party vendors that is supported by, embedded in, or distributed with Siebel Business Analytics Applications. Chapter 4, Supported Upgrade Paths, describes the supported upgrade paths to Siebel Business Analytics Applications version Product Documentation Siebel documentation, which includes the Siebel Bookshelf, Siebel Data Model Reference, Siebel Data Warehouse Data Model Reference, and Siebel Third-Party Documentation, is provided on CD-ROMs or via FTP with your product. Additional documentation, including System Requirements & Supported Platforms Guide, Release Notes, Maintenance Release Guides, Documentation Updates, Help Development Kits, Online Help Files, and Statements of Direction, is available only on Siebel SupportWeb. Updated versions of documentation, including the Siebel Bookshelf, are posted to Siebel SupportWeb regularly. To access Siebel documentation on SupportWeb 1 Go to and log in using the login name and password given to you by Siebel Support Services. If you do not have this information, contact Support Services at support@siebel.com. 2 Under Self Service, click Browse/Search Knowledge Base. 3 In the left pane, click Product Documentation. Oracle reserves the right to modify the documentation for Siebel Business Applications at any time. Contacting Technical Support To maximize your Siebel product implementation success and your return on investment, it is the recommended standard that your designated support contacts are trained representatives of your company. Such training should include initial basic product training and, as needed, supplemental training appropriate for the specific role or implementation phase, specialized product usage, and/ or migration. This training ensures that your implementation team has the right level of knowledge to troubleshoot issues and provide the necessary technical information to the Siebel Technical Support team so that we can effectively work with you to resolve your issues quickly. Designated contacts should attend the following training for Siebel Business Analytics: Data Warehouse Developer, Server Architect for Analytical Applications, or Application Developer. 6

7 Introduction n Oracle Welcomes Your Comments Your designated contacts are the sole liaisons between you and Siebel Technical Support for technical support of programs. You should establish and maintain the organization and processes to provide first line support for Siebel applications directly to your users. Siebel Technical Support provides second line support to your Siebel-trained designated contacts who have administration access and are able to provide information such as repository files, log files, or database extracts required for issue diagnosis. To provide efficient, timely support and access to the Technical Support knowledge base: n n Siebel Technical Support is primarily Web-based; it can be accessed through Siebel SupportWeb ( Please submit new service requests to us through SupportWeb, where you can also search the knowledge base for solutions. Designated contacts receive read/write access to Siebel SupportWeb. Other project team members at your company receive read-only accounts so that they can access the knowledge base. To register for Siebel training that qualifies an individual to be a designated contact, access education.oracle.com/transition/ou_site_selection_siebel.html, select your country, and find the relevant Siebel training. Please submit your technical issues and updates to Siebel SupportWeb ( supportweb/). If you do not have a SupportWeb account, or if you have a question, please contact us at support@siebel.com or call your local Siebel Support Center: North America: or Brazil (São Paulo): UK (London): Germany (Munich): France (Paris): Ireland (Galway): Japan (Tokyo): (toll-free, Japan domestic only), (outside of Japan) Singapore: Outside of local support center hours, for urgent severity 1 production issues, customers can call: or We appreciate your business and look forward to working with you. Oracle Welcomes Your Comments To help us improve our products, we want to know about any corrections or clarifications to this guide that you would find useful. Please include in your message: n n n The title and version of the guide (very important) The name and version number of the Siebel application you are using Your name, job title or functional area, company name, phone number, and address 7

8 Introduction n Oracle Welcomes Your Comments Contact us through regular mail or at: Oracle Siebel Technical Publications Department 500 Oracle Parkway Redwood Shores, CA Siebeldoc_ww@oracle.com We appreciate your feedback. 8

9 2 Platform Requirements for Siebel Business Analytics Applications Overview of Supported Environments This chapter describes all of the supported environments under which Siebel Business Analytics Applications operate correctly. It includes information about hardware and software requirements, as well as globalization requirements. Homogeneous and Heterogeneous Environments Siebel Business Analytics Applications are supported in various homogeneous and heterogeneous server environments as defined in Table 3. In homogeneous environments, the Siebel Relationship Management Warehouse, the Data Warehouse Server, the Siebel Analytics Server and the Siebel Analytics Web Server are all deployed on the same platform. In heterogeneous environments, these servers can be deployed on different supported platforms. Table 3. Supported Homogeneous and Heterogeneous Environments for Siebel Business Analytics Applications Siebel Data Warehouse Siebel Analytics Server Siebel Analytics Web Server IBM DB2 UDB IBM DB2 UDB for z/os Oracle 8i Enterprise Server Oracle 9i Enterprise Server Microsoft Windows 2000 IBM AIX 5L Sun Solaris 8 HP-UX 11i Microsoft Windows 2000 IBM AIX 5L Sun Solaris 8 HP-UX 11i Microsoft IIS Web Server running on Microsoft Windows 2000 Sun ONE Web Server running on Solaris Apache Tomcat on Microsoft Windows 2000, Solaris, AIX, or HP-UX IBM Websphere on AIX Microsoft SQL Server 2000 Microsoft Windows

10 Platform Requirements for Siebel Business Analytics Applications n Globalization Requirements Globalization Requirements Siebel Business Analytics supports internationalization and localization for specific languages based on customer demand. Siebel Analytics includes localization support for the languages listed in Table 4. Please contact your Siebel representative for updates on supported languages. Table 4. Supported Languages for Analytics Language Language Code/ Analytics Language Code Supported Database Code Pages English ENU/l_en Traditional 1 / Unicode French FRA/l_fr Traditional 1 / Unicode German DEU/l_de Traditional 1 / Unicode Spanish ESN/l_es Traditional 1 / Unicode Italian ITA/l_it Traditional 1 / Unicode Danish DAN/l_da Traditional 1 / Unicode Dutch NLD/l_nl Traditional 1 / Unicode Swedish SVE/l_sv Traditional 1 / Unicode Japanese JPN/l_ja Traditional 1 / Unicode Portuguese (Brazilian) PTB/l_pt-br Traditional 1 / Unicode Portuguese (European) PTG/l_pt Traditional 1 / Unicode Chinese (Simplified) CHS/l_zh Unicode Chinese (Traditional) CHT/l_zh-tw Unicode Czech CSY/l_cs Unicode Finnish FIN/l_fi Traditional 1 / Unicode Korean KOR/l_ko Unicode 1. For more information about database code pages, see Siebel System Requirements and Supported Platforms, version 7.8, on Siebel SupportWeb. Hardware Requirements This section describes the hardware and network requirements for Siebel Business Analytics Applications Oracle has certified acceptable performance in these environments; however, performance is improved by using faster processors and additional memory, particularly in environments where users run multiple applications simultaneously. 10

11 Platform Requirements for Siebel Business Analytics Applications n Hardware Requirements Table 5 and Table 6 describe the requirements for Siebel Relationship Management Warehouse. Table 5. Requirements for Siebel Relationship Management Warehouse Components on Windows Description Data Warehouse Administration Console (DAC) Client Requirement CPU: 1 GHz or better, single processor recommended RAM: 500 MB Data Warehouse Administration Console (DAC) Server CPU: 1 GHz or better, single processor recommended RAM: 1 GB Data Warehouse (Informatica PowerCenter) Client CPU: 1 GHz or better, single processor recommended RAM: 1 GB Data Warehouse (Informatica PowerCenter) Repository Server CPU: 1 GHz or better, single processor recommended RAM: 1 GB Data Warehouse (Informatica PowerCenter) Server CPU: 2 GHz or better, with a minimum of four processors RAM: 4 GB Table 6. Requirements for Siebel Relationship Management Warehouse Components on UNIX Description Data Warehouse Administration Console (DAC) Server Requirement CPU: 800 MHz or better, single processor recommended RAM: 1 GB 11

12 Platform Requirements for Siebel Business Analytics Applications n Server Environment Requirements Server Environment Requirements This section contains information about the supported server operating systems and the specific operating system patch levels for Siebel Business Analytics Applications version

13 Platform Requirements for Siebel Business Analytics Applications n Server Environment Requirements Supported Server Operating Systems Siebel Analytics supports the server operating systems listed in Table 7 and the server operating systems patch levels listed in Table 8. Table 7. Supported Server Operating Systems Client Type Operating System Informatica PowerCenter Server HP-UX 11.0, 11i v1 (11.11) IBM AIX 5L v.5.1, v.5.2, v.5.3 Microsoft Windows 2000, 2003 Sun Solaris 9 Informatica PowerCenter Client Microsoft Windows 2000 Microsoft Windows 2003 Microsoft Windows XP Data Warehouse Administration Console (DAC) Server Microsoft Windows 2000 Microsoft Windows 2003 HP-UX 11.0, 11i v1 (11.11) IBM AIX 5L v.5.1, v.5.2 Sun Solaris 8, 9 NOTE: The Data Warehouse Application Console (client and server) requires the installation of SDK for Java 2 Platform, Standard Edition, Version or above. DAC also requires that the JDBC drivers used be for the databases supported. Since JDBC drivers show variations with different database versions from a vendor, drivers shipped with the database, or downloaded from DB-vendor site knowing to be certified for that version, alone should be used. Currently, third-party JDBC drivers for the databases are not supported. For further information, see Siebel Analytics Applications Installation and Administration Guide on the Siebel Bookshelf CD-ROM. 13

14 Platform Requirements for Siebel Business Analytics Applications n Supported Data Sources Table 8. Supported Server Operating Systems Patch Levels Server Operating System Patch Levels IBM AIX 5L v5.1 Maintenance Level 4 The following APARs are required: IY44200, IY43862, IY43519, IY43737, IY43677, IY42400, IY43276, IY41564, IY43796, IY43692, IY43650, IY43951, IY44277, IY44763 C++ Runtime version or above is required IBM AIX 5L v.5.2 Microsoft Windows 2000 Server/Advanced Server Microsoft Windows 2003 Enterprise Edition Sun Solaris 8 Sun Solaris 9 C++ Runtime version or above is required Service Pack 4 ( ) Not applicable Recommended Patch Cluster (kernel at level 18 or above) including patches and Recommended Patch Cluster (kernel at level Generic_ or above). Must include C++ Run time patch level, and Linker Patch level, or above running on UltraSPARC processors compatible with the V8 plus (or later) instruction set or SPARC64 processor compatible with the V9 plus instruction set. HP-UX i v1 (11.11) June i Quality Pack Patch Bundle or above (B.11.11) and the following patches: PHSS_30049, PHKL_28384, PHNE_28476, PHKL_28238, PHKL_28122, PHKL_25995, PHKL_25842, PHKL_29911 C++ Runtime PHSS_26946 (included with Quality Pack) Supported Data Sources NOTE: By its very nature, Siebel Analytics is very much linked to specific versions of database software. For this reason, only explicitly tested versions of database client and server software are listed below. In instances where alternative service pack or patch levels have been tested and certified, these will also be indicated. 14

15 Platform Requirements for Siebel Business Analytics Applications n Supported Data Sources If a customer running on a higher patch level finds a problem in the use of their Siebel software, then Technical Support will investigate it as normal. If a defect is found in the Siebel software, the normal support process will be followed to determine if and when the defect will be rectified. In such a case, that defect identified will be considered to be in the higher version of database software, not the Siebel software. It may be possible for Oracle to produce a patch to work around this defect, but this cannot be guaranteed and indeed may not even be technically possible. In this situation, the customer should contact the database vendor to obtain a patch to their database software that rectifies the problem, or should regress their database software back down to a version that does not exhibit this problem when running with Siebel software. Customers regression and acceptance tests that will be run after the database upgrades are performed should fully test the range of features and functionality that are expected to be seen in the production environment, to ensure that they are confident there are no significant problems introduced by the upgrade of the database software. Supported Databases for Siebel Relationship Management Warehouse The databases listed in Table 9 have been certified for the Siebel Relationship Management Warehouse and related Informatica and DAC component repositories. Table 9. Supported Databases Vendor and Product Version Code Page 1 Sort Order Microsoft SQL Server Service Pack 3, or above, 32-bit UCS-2, Traditional Binary or Dictionary with Case Sensitive IBM DB2 Universal Database (UDB) Enterprise Edition 7.2 with Fixpak 7sa UCS-2, Traditional Identity/System IBM DB2 Universal Database (UDB) Enterprise Server Edition 8.1 with FixPak 5, 8.2 UCS-2, Traditional Identity/System IBM DB2 Universal Database (UDB) for z/os Version 7, z/os v2.8 or higher UCS-2, Traditional Identity/System NCR Teradata V2R5.1x UTF-8 Case Sensitive Oracle 8i Enterprise Server (Windows) on (Unix) UTF-8, Traditional Binary or Dictionary Oracle 9i Enterprise Server AL32UTF8, Traditional Oracle 10g Enterprise Server AL32UTF8, Traditional Binary or Dictionary Binary or Dictionary 15

16 Platform Requirements for Siebel Business Analytics Applications n Supported Data Sources 1. For more information about database code pages, see Siebel System Requirements and Supported Platforms, version 7.8, on Siebel SupportWeb. NOTE: The repositories for Data Warehouse Application Console and Informatica are not supported on Teradata or on DB2 for OS/390 and z/os. NOTE: Teradata support for Relationship Management Warehouse is currently limited to Teradata V2R5.1.x with the additional limitation of the ETL Server (Informatica) only on Windows 2000, Windows 2003, HP-UX 11i, and Solaris. Teradata is only supported for the target data warehouse (not as a source). Teradata support is also only available for Siebel Analytics Bridge version 7.7 (for Siebel Industry Applications and Siebel Business Applications). For more information about Analytics Bridges, see Chapter 4, Supported Upgrade Paths. 16

17 3 Supported Software and Ancillary Programs Supported Software Siebel Business Analytics Applications supports the third-party software products listed in Table 10. These products must be obtained directly from the vendors that sell them. Table 10. Supported Software Vendor and Product Version Associated Module Function Adobe Acrobat Reader 6.0 Siebel Analytics Used for viewing portable document format (PDF) documents. 17

18 Supported Software and Ancillary Programs n Supported Software 18

19 4 Supported Upgrade Paths Siebel Business Analytics Applications is forward-compatible with any new Siebel Business Analytics Platform. This means that Siebel Business Analytics Applications will continue to be supported on future versions of Siebel Business Analytics Platform. Upgrading Siebel Business Analytics Applications is a more involved process than upgrading the Siebel Business Analytics Platform. As such, it requires careful planning and testing, as well as sufficient time to implement the upgrade. It is highly recommended that customers consider obtaining support from Siebel Professional Services to assist with an applications upgrade. Typically, an upgrade of the analytics applications is triggered by a upgrade of Siebel Business Applications, as this causes a change in schema and repository requiring a new version of the Siebel Business Analytics Applications. There are situations where the reverse is true, where business requirements necessitate an upgrade of Siebel Business Analytics Applications without upgrading Siebel Business Applications. In this case, Oracle provides Analytics Bridge products to allow an upgrade of the Siebel Business Analytics Applications to the latest verion without upgrading the Siebel transactional applications. Table 11 details interoperability between Siebel Business Applications and Siebel Business Analytics Aplications. Table 11. Interoperability Between Siebel Business Applications and Siebel Business Analytics Applications Siebel Business Applications Version Siebel Business Analytics Platform Version Siebel Business Analytics Applications Version Siebel Analytics Bridge 6.3.x x x x x Not required 19

20 Supported Upgrade Paths n 20