Financial Master Data Management in a Heterogeneous IT Environment. Kristin Pollock Dell Finance Product Manager

Transcription

1 Financial Master Data Management in a Heterogeneous IT Environment Kristin Pollock Dell Finance Product Manager

2 Agenda Project Background Project Goals The Implementation Approach Technical Challenges Project Benefits and Challenge

3 Dell Dell Inc. Inc. listens listens to customers to customers and and delivers delivers innovative innovative technology technology and and services services they they trust trust and and value. value. Uniquely Uniquely enabled enabled by by its its direct direct business business model, model, Dell Dell sells sells more more systems systems globally globally than than any any computer computer company, company, placing placing it No. it No. 34 on 34 the on the Fortune Fortune Revenue Revenue for for the the last last four four quarters quarters totaled totaled $58.2 $58.2 billion billion and and the the company company employs employs approximately approximately 90,400 90,400 team team members members around around the the globe. globe. 3

4 4

5 Current State of Information Current reporting hierarchies create inconsistency across applications, regions, and segments resulting in various versions of the truth. EMEA COM Benelux Switzerland In order to get to global Commercial revenue, you would have to manually compile all of the Commercial data under EMEA /APJ/Americas HSB APJ Japan HSB Numerous employees work extensively to get your answer COM Americas APAC Korea Koreas COM Your Answer Is it Accurate, Consistent, and Repeatable? ABU Consumer

6 Current State of Technology The current decentralized technology structure has led to redundant hierarchies, inconsistent reference data, and an intensive maintenance processes. Manual HRDirect Oracle CCRP Phoenix WOW HFM and DDW are being used as master data management tools. Hyperion Planning DDW HFM GPS Ariba Omega MTrack Gears No single source of truth exists. Manual Manual SCM DOMS D2 * High level structure only. Not all applications are pictured.

7 test - takes flight September, 2007

8 Project Monarch Goals 8

9 What Does the Project Achieve? A centralized Master Data Management tool will allow for standardized hierarchies, enable visibility of data, reduce manual processes, improve data integrity, and reduce reconciliations. Oracle HR Direct Ariba DRM Provides: Consistent Hierarchies Consistent Reference Data Single Point of Maintenance DRM WOW Phoenix Hyperion Planning HFM DDW MTrack High level structure only. Not all applications are pictured.

10 Who is affected by Project Monarch? Where do the end users sit? Global End Users within finance and outside of finance are impacted by Project Monarch. Change Agents for each region will assist with communicating end user impacts. EMEA 1,008 Affected End Users Finance: 940 Non-Finance: 68 Change Agents: 10 Americas 2,022 Affected End Users Finance: 1,576 Non-Finance: 446 Change Agents: 20 IT Product Group Procurement Human Resources Sales Marketing Supply Chain Customer Care APJ 1,151 Affected End Users Finance: 934 Non-Finance: 217 Change Agents: 12 Approximately 20% of the affected end users are outside of the finance organization and represent virtually every organization within Dell.

11 The DRM Implementation

12 DRM Configuration Team Structure A joint effort between Dell and Oracle Consulting Services Team Members Included: Dell Project Lead (1) fully dedicated Oracle Consulting Lead (1) Oracle Consultants (2) Dell Functional Team Members (2) fully dedicated Dell I/T Team Members (2) Representation from each downstream system not direct members of the project team

13 Scope of the DRM Implementation Identify common reference data Centralize the Source, Centralize the Maintenance Oracle HR Direct Ariba Hyperion Ariba/WOW/Pheonix/MTrack Dell Data Financial Warehouse Planning Mgmt Oracle Global Decommissioned Interface Hierarchies the Global the current cost AFF Hierarchies center Segment role Values application Application including Account, specific and replaced with DRM Cost reference Interface - 6 global Center and data required common Product Requires applications reference data a daily feed of Dell Due Segment to the attributes new hierarchy employees and background structures HYP New model hierarchies an was application introduced required a processing redesign Descriptive concurrently rewrite of occurred existing flexfield model at the and same information reports time Due to the complexity of planning at Dell, this was the most challenging Hyperion Planning HFM DRM DDW Phoenix WOW MTrack

14 Implementation Example Interfacing Chart of Account Segment Values to Oracle from DRM TOPLF = Dell Legal Structure 1049 = Legal Entity 2049 = Business Unit = Cost Center Properties and their values Properties = Reference Data Analysts enter hierarchy information and limited reference data. DRM defaults and derives other reference data Data flows through a series of verifications and is then sent downstream

15 The DRM Implementation Approach Perform scoping analysis to determine key systems Gather system requirements for interface designs Conduct data reviews with each system to clearly define property configurations (define defaults, derivation logic, and system verifications). Design a template! Define the maintenance and governance approach centralized, decentralized, request systems, workflow, etc Begin loading test data into DRM start validating the data. Validation is key. If multiple sources have been maintaining the same data, it s going to have differences. Build back-end processes where necessary Complete the testing phase this is tough lots of data! Accomplish a Successful Production Release!

16 Technical Challenges

17 The Technical Challenges How did we get it to work? Analyzed the Data

18 DRM Architecture

19 A Service Oriented Architecture Dell decided on a SOA architecture to provide increased data integrity by controlling data distribution cycles and Oracle HR Direct Ariba Single Source of Truth Single Point of Maintenance DB DRM Tables WOW Phoenix Hyperion Planning HFM DDW MTrack High level structure only. Not all applications are pictured.

20 DRM Runner fits in the Monarch Architecture DDW User DDW User DDW User Teradata Servers DDW Staging Database Server D3 SQL Server D3 Pub Share D3 Extracts BO Universe SAS August 08 Hierarchy Extracts Teradata Staging then Base TERADATA [TDPROD1/2] DDW Teradata Load Job DDW Staging Oracle Hierarchical Table (Changes Only) M T W T F S S API Informatica Repository Oracle DRM Application Server DDW Staging Load Job Informatica Server Informatica Informatica Server Server Automator DRM Schema Hyp Database Custom Application (API) DRM Admin User SCM-DC (Phase II) HR Direct User Ariba User Pivot View Full WOW User EBI Schema Views SOA DRM/SOA Application Server Phoenix User Delta HAL MTrack User HFM User Planning User Novora User GPS User??? HR BOBJ User Creates AsOf Versions Runs Daily Exports Full complete data sets Delta data changes Sets System Parameters

21 Governance and Maintenance

22 Dell Governance Model Strategic New Data Exec Council Execution Ensures compliance with definitions Reviews / manages exceptions Global Data Governance Group Business Segments Drives the governance process Drives policies and procedures Documents & communicates Ensures integrity & compliance Performs maintenance Defines workflows Submits hierarchy change request maintenance Completes template(s) Understands data model definitions Tactical Maintenance

23 How is Maintenance Technically Processed? At Dell, a typical monthly maintenance cycle includes up to 10,000 rows of data changes. With application reference data now being stored in DRM, off-cycle maintenance will increase. Current Meta HFM Maintenance Reconciliation Maintenence Version to PROD Copied A The HFMMeta Once copy monthly the of data loads the maintenance current ties from out, the version the is loaded Meta maintenance DRM into tables is copied the can in Meta order to be a loaded version Meta to test version and the into maintenance extracted the Current to version the ties Meta outin tables DRM Meta Tables HFM Meta DRM DB Tables HFM Prod High level structure only. Not all applications are pictured.