CYA Backup & Recovery Solutions for EMC Documentum & IBM FileNet

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1 CYA Backup & Recovery Solutions for EMC Documentum & IBM FileNet March 18, 2014 Mike Fernandes, VP Products Larry Shiohama, Account Manager

2 Agenda Backup and recovery challenges for ECM Product Overviews SmartRecovery HOTBackup Demonstrations Q&A

3 Factors that Impact Backup of ECM Globalization / Access from time zones Explosive Increase in Data ECM Critical to Business Increases Uptime Requirements More Information to Backup Protect Mandates Improved SLAs Less time or No time to perform cold backups Over Run Backup Windows Increased storage requirements Improved Recovery Point & Recovery Time Objectives Avoid User disruptions

4 Backup and Recovery Challenges Unsupported online backups due consistency concerns Unable to recover from Operational incidents & Logical loss: Results in data loss Halt processes due to lost or corrupted objects Unable to comply with corporate governance or government regulations Difficult to provide less than 24 hours of data loss in case of disaster LIFECYCLE DRAFT -- -/-/- -- -/-/- -- -/-/- WIP Audit Trails Revisions FINAL Document Name: Binding Contract Format: MSWord Version: Created: 10-Jan-2005 Modified: 10-Apr-2005 State: Work in Progress Stage: Appal esign: Yesrov start Submit Metadata WORKFLOW? legal approve Annotations Security Renditions Format: PDF Created:10-Apr-2005 Digital Signatures Retention Policies Complex Relationships Storage Areas File Systems Full-Text Index File Systems

5 Example: Consistency Issues with Online Backup Unreferenced/Orphaned content can occur if database does not have references to content on the storage area (SA) Backup starts Storage Area Unreferenced content Backup ends Broken Pointers can result if database references content that does not exist on SA Backup starts Storage Area Backup ends Broken Pointers

6 Frequency of Operational & Disaster Scenarios End User Deletion File Corruption Content File Corruption Hardware Failure System / Application Recovery Granular Recovery Programmatic Errors Loss due to Administrator ECM Object Corruption Source: Strategic Source

7 CYA Backup & Recovery Solutions CYA SmartRecovery + CYA HOTBackup Storage Areas Full-Text ECM System Backup & Improved Service Levels Reduce Data Loss Window CYA SmartRecovery Application-aware Operational / Logical Recovery Granular hot Backup & Recovery in Response to Operational Incidents CYA HOTBackup ECM System Backup Storage Areas Full-Text Automated hot System Backup in Response to Physical Loss & Disasters 2012 CYA Technologies, an enchoice company.

8 CYA HOTBACKUP AUTOMATED HOT SYSTEM BACKUP IN RESPONSE TO PHYSICAL LOSS & DISASTERS

9 The EMC Documentum Platform LIFECYCLE DRAFT WIP FINAL WORKFLOW start? legal -- -/-/- -- -/-/- -- -/-/- Audit Trails Revisions Document Name: Binding Contract Format: MSWord Version: Created: 10-Jan-2005 Modified: 10-Apr-2005 State: Work in Progress Stage: Appal esign: Yesrov approve Submit Annotations Security Renditions Format: PDF Created:10-Apr-2005 Metadata Digital Signatures Retention Policies Storage Areas File Systems Full-Text Index File Systems

10 Example: Challenges with Common Backup Methodology Monday Tuesday 12AM 6AM 12PM 6PM 12AM 6AM 12PM 6PM Content xplore Backup process is unsynchronized because they controlled by different applications tools, backup application, hardware solutions Incremental backups can take a long time to complete traverse large filestores/storage areas Requires expertise for each solution No visibility into the complete backup process

11 CYA HOTBackup Architecture CYA HOTBackup Server Web Client Job Management Backup Services EMC DFC Backup Client 1. HB Integrates with Documentum DFC to suspend Content Server maintenance jobs 2. Integrates with xplore API and performs xplore Native xdb backup 3. Integrates with Native backup tools RMAN & SQLCMD to backup database to disk Option to then backup disk backup to NetWorker\Avamar\TSM\NetBackup 4. Integrates with DFC & backup clients to perform Content backup Identify FS/SA associated with repository & content files to backup by leveraging data ticket Stores backup of content files on NetWorker\TSM\NetBackup Synchronized System Backup HB Client HB Client HB Client Document Foundation Classes (DFC) Backup Client TSM/NB/NW RMAN/ MS SQLCMD Backup Client TSM/NB/NW xplore API Backup Client TSM/NB/NW Avamar / NetWorker Servers Storage Areas Files xplore Files Documentum Content Server Server xplore Search Server

12 Example: Common Backup Methodology With CYA HOTBackup Monday Tuesday 12AM 6AM 12PM 6PM 12AM 6AM 12PM 6PM xplore Content Enables online synchronized backup Leverages EMC Avamar, NetWorker and Data Domain Execution, management and Storage of backups Improved performance for Incremental content backup Does not need to traverse file system to identify content for backup No additional skillsets required Leverage DBA, system and Documentum administrator existing tools Provides visibility into the complete backup process

13 CYA SMARTRECOVERY GRANULAR RECOVERY IN RESPONSE TO OPERATIONAL LOSS

14 Operational / Logical loss Recovery Complex Object model Hundreds of relationships Complex processes in motion Metadata stored in Content is stored in storage device Full-Text Storage Areas

15 Recovery from Operational Incidents Recover entire system to last backup Results in further data loss End users recreate or manually restore content Results in: Non-Compliance original metadata loss Productivity loss System downtime Results in poor customer satisfaction / productivity Loss

16 Recovery from Operational & Logical loss CYA SmartRecovery Full-Text Storage Areas Enables online granular recovery of ECM objects without requiring recovery of entire system Aligns with DCTM Retention Policies Reduces data loss to within 15 minutes Recovers authentic metadata required for compliance

17 CYA SmartRecovery Architecture Recovery Client CYA SmartRecovery Client Content Server & SmartRecovery Software CYA Documentum SmartRecovery Content Server Server SmartRecovery Backup Native Recovery Native Direct Copy Extender Direct Copy Extender Documentum Foundation Classes (DFC s) File System Documentum Infrastructure Components & Storage Content CYA SmartRecovery Catalog Data Domain Nas/SAN Enterprise Storage CYA Backup Sets 2012 CYA Technologies, an enchoice company.

18 CYTEC Industries ECM Application Deployed an ECM platform for EPA Chemical Registration, SOX and other Operational Efficiencies Operational Incident Administrator forgets the where clause to remove a specific inbox of items; all users inboxes were affected and ultimately lost 28,000 active links All related tasks were halted as users cannot take next step CYA SmartRecovery recovered only affected link within 3 hours enabling processes to be continued without affecting any other information within the repository and without any ECM System downtime

19 Example: Common Backup Methodology With CYA HOTBackup, CYA SmartRecovery Monday Tuesday 12AM 6AM 12PM 6PM 12AM 6AM 12PM 6PM xplore Content CYA SmartRecovery

20 Example: Common Backup Methodology With CYA HOTBackup, CYA SmartRecovery Monday Tuesday xplore Content CYA SmartRecovery 12AM 6AM 12PM 6PM 12AM 6AM 12PM 6PM SmartRecovery & CYA HOTBackup enables: hot system point-in-time backups Reduces Data Loss window to minutes Recover documents lost due to operational/logical loss

21 PRODUCT DEMOS CYA HOTBACKUP CYA SMARTRECOVERY

22 Thank you Q&A

23 CYA HOTBackup CYA SmartRecovery Eliminates or reduces planned downtime 24x7 online (hot) backup for DCTM Ensures information integrity Performs consistent backups of Content,, xplore Enables you to meet/exceed service levels Remove backup window requirements Increases user productivity Online backup ensures Documentum is always available Leverages existing investments Integrates with existing enterprise backup applications Only application-aware solution providing granular recovery of repository information in response to logical failures Quickly restores one, several, or thousands of objects to their exact original state Ensures information accessibility and accuracy to support business continuity goals and facilitate compliance Complements existing backup strategy to reduce data loss to within 15 minutes! 2012 CYA Technologies, an enchoice company.