Embrace Oracle Autonomous Database and Accelerate Adoption Supporting You Every Step of the Journey

Transcription

1 Embrace Oracle Autonomous Database and Accelerate Adoption Supporting You Every Step of the Journey Nenad Rozic, Oracle Marc Mascaro, Oracle October 24, 2018 Copyright 2018, Oracle and/or its affiliates. All rights reserved. 1

2 Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle. Copyright 2018, Oracle and/or its affiliates. All rights reserved. 2

3 Oracle Advanced Customer Services Delivering Personalized and Proactive Mission-Critical Support and Cloud Services Support Oracle technology stack from applications to disk On premises, Oracle Cloud, and Cloud at Customer deployments Managed Services backed by industry leading SLAs Enterprise-grade tools optimized for Oracle Cloud Personalized solutions with Technical Account Managers Part of Oracle Global Support Services Maximize adoption, availability, performance, and value of your Oracle solutions. Copyright 2018, Oracle and/or its affiliates. All rights reserved.

4 Today s Speakers Nenad Rozic Senior Director Product Management Oracle Advanced Customer Services Marc Mascaro Senior Principle Product Manager Product Management Oracle Advanced Customer Services Copyright 2018, Oracle and/or its affiliates. All rights reserved. 4

5 Agenda Business Challenge and Autonomous Database Advanced Customer Services Supporting the Transition Advanced Customer Services Offering Details Key Takeaways and Q&A Copyright 2018, Oracle and/or its affiliates. All rights reserved. 5

6 The Database Management Challenge High Cost, Lack of Agility, Long Lead Time to Production Managing hundreds or thousands of databases Rapid data growth 90% AppDev: Updating databases delay application releases Application development requiring higher agility Manually intensive administration Business requiring higher SLAs 60% All*: Database release delays application release These factors are driving enterprises to transform the way they provision and manage databases 72% CIO: Struggle to balance business innovation and operational excellence * All = CIOs, DBAs and AppDev Source: CIO Magazine Copyright 2018, 2018, Oracle and/or its its affiliates. All rights reserved.

7 One Autonomous Database Family Optimized for Varied Workloads, Foundational Autonomous Capabilities Self-Driving Lower Cost and Increased Productivity Eliminates human labor to provision, secure, monitor, backup, recover, troubleshoot, and tune Automatically upgrades and patches itself while running. Testing automation ensures changes are safe Elastically grows and shrinks compute or storage without downtime. Pay only for what you use ORACLE AUTONOMOUS DATABASE Self-Securing Lower Risk Protection from external attacks and from malicious internal users Automatically applies security updates with no downtime Automatic encryption of all data Automatic interception of data leaks across all repositories with preventative controls Self-Repairing Higher Availability Automation eliminates administrator errors Up to % availability 1 < 2.5 mins downtime per month including planned maintenance Autonomous Data Warehouse (ADW) Autonomous Transaction Processing (ATP) Available March 2018 Available August 2018 Copyright 2018, 2018, Oracle and/or its its affiliates. All rights reserved. 1 Service requires ADG. Coming end of

8 From Database Management to Data Management Enabled by Autonomous Database and Advanced Customer Services Prepare On-Premises Database Knowledge Transfer Workload Planning and Design Consolidation and Capacity Upgrade Assurance and Support Leverage New Capabilities Autonomous Database for OLTP, DW, NoSQL, ML Enable developer self-service Database for developer agility Enable Data science experimentation at scale Deliver Developer Agility Full hybrid app development Enable new cloud-based developer services Stand up new apps in cloud Streamlined on-premises and cloud-based application development Accelerate Adoption Embrace Autonomous Database Transition to Autonomous Database Hybrid Autonomous Database deployment Migrate specific datasets Autonomous Database deployed in cloud or in hybrid environment Extended Data Science Deliver new business insights at speed Provide a rich set of new data science tooling AI/ML Scalable infrastructure for compute heavy data processing Copyright 2018, Oracle and/or its affiliates. All rights reserved. 8

9 Agenda Business Challenge and Autonomous Database Advanced Customer Services Supporting the Transition Advanced Customer Services Offerings in Details Key Takeaways and Q&A Copyright 2018, Oracle and/or its affiliates. All rights reserved. 9

10 Autonomous Database Releases Resources for Business Innovation Autonomous Database Covers: Generic Tasks Configuration and tuning systems, network and storage Database provisioning and patching Database backups, high availability, disaster recovery Database optimization Customer Covers: Business and Innovation Tasks Prepare and Transition Understand R&R, architecture, SLAs, restrictions, access and privileges Transition to Autonomous Database with minimal risk and downtime End-to-End Service Level Management Ensure full stack availability Understand database cloud offers Ensure application continuity Application Tuning Data Modeling Understand the business process Connection management is important Help design a sound data model Data Security Lock the back door Put keys in safe place Lock the front door Protect data from application Protect data in Dev/Test Copyright 2018, Oracle and/or its affiliates. All rights reserved. 10

11 What Questions May I Have? Accelerate Adoption What are my access privileges? Are there any restrictions? Do I need to perform an upgrade of my on-premises Database? Does Autonomous Database support my character set? I have never used multitenant features and architecture so far What Databases should I move, can I consolidate? What capacity do I need? How best to migrate my mission-critical Datbases? How fast can I migrate my dev/test Databases? Embrace Autonomous Database What if something goes wrong? Who does Autonomous Database lifecycle tasks and when? How can we ensure our applications run well after autonomous update? Are our applications designed to support same SLA as our selected Autonomous Database? How do we isolate our departments from each other? How do we protect sensitive data in Dev/Test environments? Who can help us if we need to change our policies Copyright 2018, Oracle and/or its affiliates. All rights reserved.

12 How can Advanced Customer Services for Autonomous Database Help? Accelerate Adoption Benefits ACS Onboarding and Readiness Support Easy and timely on boarding with business-driven policies Well planned workloads and safe and performant database upgrade Transition Support Risk-free and tailored packaged, mass and near-zero downtime transitions to ADB Proactive risk detection and mitigation through transition monitoring and testing Improve when you move Database transition and optimization in one go ACS DevOps Services Shorter lead time for environment provisioning Automated testing reducing manual efforts by 75% Services Comprehensive choice of tailored onboarding services Advanced Support Knowledge Workshops Oracle Workload Planning and Design Oracle Consolidation and Capacity Planning Oracle Database Upgrade Assurance and Support Tailored transitions with the choice of DB transition packages Mass DB transitions Mission-critical systems transitions with near-zero downtime Go-Live Support Comprehensive choice of tailored onboarding services DevOps Strategy Review DevOps Starter Pack Build and Deploy DevOps Platform Service Copyright 2018, 2018, Oracle and/or its its affiliates. All rights reserved.

13 How can Advanced Customer Services for Autonomous Database Help? Embrace Autonomous Database Benefits Mission-Critical Support Safe go-live with expert support with high user adoption and satisfaction Support when you need it, how you need it with proactive advice and fast, prioritized issue resolution Applications Support High application availability and performance Focus on strategic initiatives instead of system management Security Support Security and compliance Fast return on investment (ROI) Services Variety of supporting services for your mission critical workload Cloud Priority Support Solution Support Center services Business continuity when it matters the most with end-to-end process focus and proactive oversight Oracle Critical Process Management Oracle Application Regression Testing Oracle SQL Performance Tuning Comprehensive offering based on Oracle security solutions, providing end-to-end security service management Copyright 2018, 2018, Oracle and/or its its affiliates. All rights reserved. 13

14 Agenda Business Challenge and Autonomous Database Advanced Customer Services Supporting the Transition Advanced Customer Services Offering Details Key Takeaways and Q&A Copyright 2018, Oracle and/or its affiliates. All rights reserved. 14

15 Oracle Advanced Customer Services for Autonomous Database Success 1 5 Onboarding Support Transition Support Mission-Critical Support Application Support Security Support Accelerate Adoption of Autonomous Database Embrace Autonomous Database Copyright 2018, Oracle and/or its affiliates. All rights reserved. 15

16 Advanced Customer Services Autonomous Database Onboarding Services Overview Optimizes the required planning and readiness activities to integrate Autonomous Database into the operation Capacity considerations and consolidation planning for Multitenant Database Architecture Minimize upgrade risk with workload performance assurance Oracle experts gather requirements, analyze the information, and complete the prerequisite documentation with the customer Value Rapid adoption and integration of Autonomous Database into the customers data center Risk mitigation through access to Oracle experts and proactive analysis Additional expertise with creating necessary policies based on business requirements Advanced Support Knowledge Workshops Roles & Responsibilities, Policies, Security, SLAs, Architecture, Multitenancy, Operational recommend. Oracle Workload Planning and Design Strategy and roadmap planning for a successful technology adoption Oracle Consolidation and Capacity Planning Analyze current configuration and workload and identify optimal consolidation scenario Oracle Database Upgrade Assurance and Support Comprehensive service from planning to production, designed to assure a safe and performant upgrade Copyright 2018, Oracle and/or its affiliates. All rights reserved. 16

17 Advanced Customer Services Autonomous Database Onboarding Services Advanced Support Knowledge Workshop Tailored workshops covering Roles and responsibilities, policies, security, restrictions, access and privileges Architecture, SLAs, capacity, consolidation, multitenancy Operational and organizational recommendations Risk mitigation through access to experts Consolidation and Capacity Planning Analyze business and technical compatibility of critical database systems Help model the most optimal database deployment scenarios including workloads and configuration Actionable recommendations and reports Reduce complexity and risks Workload Planning and Design Analysis of existing database environments Review of options and feasibility Deployment specification plan with recommended approach and suggested next steps and milestones Plan for successful transition and avoid downstream issues Database Upgrade Assurance and Support Planning and Impact Analysis Testing (real-time status in portal, automated testing using real production workload, SQL Performance Unit Test) Detailed Upgrade Analysis Report Understand upgrade impact and mitigate hidden risks Copyright 2018, Oracle and/or its affiliates. All rights reserved. 17

18 Oracle Transition Support Database Transition Services Overview Transition Services provide the expertise, tools, and processes to migrate existing Oracle database and application workloads to the Autonomous Database: Premigration analysis Transition planning Execution and validation End-to-end project management by experienced Technical Account Manager Value Transition Services leverage automated tooling, best practices and highly skilled resources to transition workloads Autonomous Database enabling: Reduced risk, efficient and safe deployments Accelerated technology adoption Safe transition through resilience features and testing Database optimizations Key Features Transition from Oracle Database 9i, 10g, 11g or 12c to Autonomous Database Includes direct transition to pluggable database (PDB) High automation, and transition tuning Database reorganization and optimization such as compression Parallelized transition (scaled based on cloud resources) Comprehensive reporting at all steps of the transition Available as databasae transition packages, mass database transitions, mission-critical systems transitions with near-zero downtime Copyright 2018, Oracle and/or its affiliates. All rights reserved. 18

19 Oracle Transition Support Oracle Go-Live Support for Oracle Cloud Overview Preparedness service that supports a customer s readiness to move to production operations (go-live) with Autonomous Database Reviews operational and production deployment readiness Assess postdeployment state of operational readiness Value Ensure customer project team is fully prepared for Autonomous Database deployment Reduce risk of go-live and postdeployment production issues Mitigate business disruptions Key Features Develop an Oracle Support plan in preparation of go-live event; including dedicated support, if needed Operational readiness review focused on IT processes Deployment review focused on business goals and project KPIs Technical Account Manager (TAM) provides single point of contact Copyright 2018, Oracle and/or its affiliates. All rights reserved. 19

20 Oracle Autonomous Database Addressing Restrictions, Operational Changes, Consolidations, and Capacity Planning and Design Test and Build Deploy and Transition Go-Live Area Restriction Alternative Operation System Database No access to OS or VM No access via SYS, SYSDBA, SYSTEM REST API/UI for provisioning / lifecycle management functions Customer Admin will have PDB Admin privilege View Autonomous Database Restrictions Database features that access the filesystem or external procedures are not supported PL/SQL procedures that use file writes are redirected to virtual file system in the database (DBFS) Copyright 2018, Oracle and/or its affiliates. All rights reserved. 20

21 Oracle Upgrade Assurance and Support for Oracle Database Safe, Automated Transition Easy to Consume, Easy to Contract Planning and Design Test and Build Deploy and Transition Go-live Upgrade Planning Impact Analysis SQL/Workload Performance Test Upgrade and Handover Automated database configuration review Automated application discovery Recommend upgrade approach Automated patch review Baseline performance data collection Application certification Test plan review Test upgrade on premises or in Oracle Cloud Automated testing using real production workload SQL performance unit test Up to two iterations included with base service Overall scorecard Pass/fail/warnings for each area Drill down detail on database performance Drill down on SQL performance Assist with issue resolution Production upgrade Copyright 2018, Oracle and/or its affiliates. All rights reserved. 21

22 Oracle Transition Service Reduced Risk, Efficient, and Safe Deployments Planning and Design Test and Build Deploy and Transition Go-Live Tooling Planning & Analysis Execution Validation Patented automation and tooling Process driven workflow Rich reporting and logging at each phase Adjust privileges Resolve restrictions Convert, upgrade, and encrypt Detailed analysis of source database Transition execution plan and tailored scripts Configurable transition approach Up to three test transitions to optimize and eliminate issues Preparation, execution and support during production cutover Validate objects Validate data 48 hours of monitoring and support Copyright 2018, Oracle and/or its affiliates. All rights reserved. 22

23 Mission Critical Support Oracle Solution Support Center for PaaS/IaaS Overview Personal support to assist cloud administrators, IT staff, and super users with the ongoing execution, effective use and expansion of their Oracle Autonomous Database solution Proactive guidance and advice help to ensure faster user adoption continued improvement and accelerated ROI Value Continuous optimization of your Autonomous Database implementation Faster time to cloud deployment go-live Proactive problem avoidance and risk mitigation Faster response and resolution for critical issues Skills enhancements of your staff Key Features Dedicated Support Team 24/7 hotline, detailed understanding of customer business and environemnt, service goverance/coordination Priority Services Request Handling Prioritized response and escalation support on Service Requests (SRs) and cloud operations tickets Proactive Assessments Technical and architecture reviews, proactive assistance and guidance, review of planned or deployed workloads, third party interoperability reviews Go-Live Support Review of deployment plans, stand-by assistance during planned events Copyright 2018, Oracle and/or its affiliates. All rights reserved. 23

24 Application Support Managed Application Services Overview Monitoring and resolution of issues associated with crucial events such as month-end close or peak seasonal workloads Automated and manual testing services based on repeatable ITIL processes to analyze the impact of patches, accelerate product delivery, resolve your application failures quickly, and reduce your incidents Value Business continuity when it matters the most with end-to-end process focus and proactive oversight Proactive response to incidents in key process flows and rapid resolution process Mitigation of operational risk by identifying potential regression issues Minimized change impact to key business process flows Increase uptime and performance Oracle Critical Process Management 24/7 management, monitoring and resolution for critical processes such as payroll, integration flows, or batch jobs Oracle Application Regression Testing Effective testing minimizing change impact on key business flow Oracle SQL Performance Tuning Proactive assessment and recommendations, tuning of application SQL, diagnoses of performance issues Copyright 2018, Oracle and/or its affiliates. All rights reserved. 24

25 Oracle Security Support Managed Security Services Overview Help customers protect their data in Oracle Cloud and meet internal security and regulatory compliance requirements in an efficient and cost-effective manner Comprehensive offering based on Oracle security solutions, providing end-to-end security service management, including: Design and implementation Ongoing management Monitoring and reporting Value Data security, integrity, and privacy Compliance with internal and external regulations Leverage Oracle expertise in deploying Oracle security technologies Predictable cost and timeframe of service delivery Oracle Managed Identity Cloud Service Manage user identities and identity governance across Oracle SaaS and non-oracle applications Oracle Managed Security Operations Center 24/7 security operations monitoring, reporting and incident response for Oracle and non-oracle cloud apps Oracle Web Application Firewall Service Design and implementation of WAF for your internetfacing applications, continuous monitoring, reporting Oracle Security Design and Hardening Support Planning, design, and application of data security controls Copyright 2018, Oracle and/or its affiliates. All rights reserved. 25

26 Advanced Customer Services for Autonomous Database Journey to Autonomous Database Advanced Customer Services Enabling Journey to Autonomous Database Prepare On-Premises Database Leverage New Capabilities ADB for OLTP, DW, NoSQL, ML Deliver Developer Agility Full hybrid app development Accelerate Adoption Transition to Autonomous Database Hybrid Autonomous Database deployment Embrace Autonomous Database Extended Data Science Deliver new business insights at speed Onboarding and Readiness Transition Mission-Critical Support ASK Workshops - Autonomous Database scope, roles and responsibilities, policies, restrictions, SLAs - Security, access and privacy - Multitenant architecture - Organization and integration Workload Planning and Design Consolidation and Capacity Planning Database Upgrade Assurance Database Upgrade Support Transition Services for mass migrations (ATS) for mission critical (O2O) for near-zero Downtime (OOO) Go-Live Support DevOps Services - Platform Provisioning - Platform Operation and Management - Pipeline Operation and Management Application Support Security Support Solution Support Center Critical Process Management Applications Regression Testing Change Management Testing Managed Identity Cloud Service Managed SOC for Cloud Cloud Priority Support Applications SQL Performance Tuning Web Application Firewall Service Security Design and Hardening Support Copyright 2018, Oracle and/or its affiliates. All rights reserved. 26

27 Agenda Business Challenge and Autonomous Database Advanced Customer Services Supporting the Transition Advanced Customer Services Offering Details Key Takeaways and Q&A Copyright 2018, Oracle and/or its affiliates. All rights reserved. 27

28 Key Takeaways: Revolutionize Your Data Management Get ready and innovate more for less, lower cost and ensure data safety, by using Oracle Autonomous Database Understand the responsibilities and operational changes, and accelerate adoption for Autonomous Database Advanced Customer Services can help with easy and timely onboarding services and risk-free Transition Services Embrace full potential of Autonomous Database ACS can help with Mission-Critical Support, Application Support and Managed Security Services to ensure smooth operation and integration in your processes Transition from Database Management to Data Management Oracle Autonomous Database Copyright 2018, Oracle and/or its affiliates. All rights reserved. 28

29 Thank you Nenad Rozic Senior Director Product Management Oracle Advanced Customer Services Marc Mascaro Senior Principle Product Manager Product Management Oracle Advanced Customer Services Copyright 2018, Oracle and/or its affiliates. All rights reserved. 29

30 Transform Tomorrow, Today with Oracle Advanced Customer Services Check out our other sessions and mini-briefings: oracle.com/goto/acs-oow See Advanced Customer Services demos at the Customer Welcome Center: Location: Thirsty Bear 661 Howard Street Hours: Mon-Wed 8:00 a.m. 4:00 p.m. oracle.com/acs #MeetACS #OOW18 Meet the experts of Oracle Advanced Customer Services Moscone West 3 rd Floor Copyright 2018, Oracle and/or its affiliates. All rights reserved. 30

31 Transform Tomorrow, Today Supporting You Every Step of the Way Find out more at: oracle.com/acs Copyright 2018, Oracle and/or its affiliates. All rights reserved. 31

32 Copyright 2018, Oracle and/or its affiliates. All rights reserved. 32

33 Your Benefits with Autonomous Database Journey Advanced Customer Services Deliver Easy and timely onboarding with business driven policies Well planned workloads and safe and performant database upgrade Risk-free and tailored packaged, mass and near-zero downtime transitions to Autonomous Database Proactive risk detection and mitigation through transition monitoring and testing Improve when you move Database transition and optimization in one go ORACLE AUTONOMOUS DATABASE Advanced Customer Services Scales to your Needs Safe go-live with expert support with high user adoption and satisfaction Support when you need it, how you need it with proactive advice and fast, prioritized issue resolution High application availability and performance Focus on strategic initiatives instead of system management Security and compliance Fast return on investment (ROI) Autonomous Database Delivers Delivered as a service with enterprise-class SLA's Reduction in DB outage decreasing business cost and risk Increased performance and tuning leading to faster decisions and/or processing Reduced manual operations thus reducing cost and increasing agility Integrated backup and disaster recovery (DR) for robust business Autonomous Database Scales Scale on demand to move with the business demand, improving customer experience Integrated capacity management, only paying for what you need when you need it Lower administrative costs due to inbuilt automation and healing Increased security to reduce compliance and business risk Future proofed and evergreen reducing cost, risk, and effort Copyright 2018, Oracle and/or its affiliates. All rights reserved. 33