Retail Loss Information in Mail Theft Investigations. A private public partnership benefiting the consumer.

Transcription

1 Retail Loss Information in Mail Theft Investigations A private public partnership benefiting the consumer.

2 The OIG Office of Investigations OI s structure is designed to cover postal program vulnerabilities and are aligned geographically to the postal workforce. Approximately 450 Special Agents stationed in more than 108 offices nationwide. OI meets its statutory responsibility by investigating internal postal crimes involving: Health Care Fraud Contract Fraud Financial Fraud Internal Mail Theft Official Misconduct Specialized units in Headquarters include the Computer Crimes Unit and Cyber & Technical Operations Unit. 2

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4 What is Internal Mail Theft??? THE PARCEL COMPLAINT WHERE

5 United States Postal Inspection Service Jurisdiction Military Personnel Highway Contract Drivers (Dock to Dock) Airline Employees Bank/Firm Employees Mail Messenger/Courier Mail Room Personnel Anyone who has access to the mail for reasons of their employment (non-postal)

6 Sanctity of the Seal Sanctity of the Seal ono person in the USPS including contractors shall break, or permit to be broken, the seal of any mail sealed against inspection while in USPS custody.

7 What is CAPE? Countermeasures And Performance Evaluations. Our Mission: To provide visibility into data and deliver decision ready information to our stakeholders. CAPE is staffed by: Subject Matter Experts Data Modelers Information Technology Specialists 7

8 Enterprise Customer Care (ecc) Data Mining Text Fields for Keywords

9 ecc USPS receives ecc complaints Data Mining Text Search for Keywords brings actionable leads to our Mail Theft Agents around the country. Keywords Used: gift cards greeting cards cash jewelry prescriptions Firearms Agents are not limited to these keywords. Agents can search a specific date range, keyword, 3 or 5 digit zip code. 9

10 Success Stories A mail theft investigation initiated in January 2015, determined a labor custodian, stole at least eight gift cards with a total value of $210, as well as two $5 dollar bonus cards and two $10 off coupons from the mail. During an interview with agents from the USPS OIG, the labor custodian confessed to the thefts and wrote a sworn statement acknowledging her activities. A mail theft investigation initiated in June 2015 revealed a rural carrier associate was responsible for the theft of gift cards from the mail. In July 2015, the rural carrier associate submitted her resignation from the postal service effective immediately based upon the USPS OIG investigation 10

11 RADR Risk Assessment Data Repository The OIG working closely with mailers to develop testing programs to deter employee theft.

12 Data Analytics as a Service The OIG Vision is to have analytics and data sharing services as the foundation of internal mail theft investigations. Allows for allocation of time/resources Allows the computer to identify the areas of concern RADR transforms data into information Comes at no cost to the retailer. 12

13 RADR Mail Theft Facts Analyze reported losses from major mailers. Identifies the most likely location for each loss: major mailer warehouse, plant, post office, route, carrier. Groups location losses and trends over specific time periods - to identify hotspots. Provides the agent with investigative guidance about the who, what, when, and where. Does not assume carriers are responsible for all losses. For plant losses, identifies suspected machine type (SPBS, APPS, PSS) where losses are occurring. 13

14 External Data Postal Data High-Level Model Architecture DOIS Data AMS Data RADR Analytic Tool Facility Data RADR Reporting Tool Mail Loss Records MT Model

15 Mail Theft Model Retailer 1 Retailer 2 Retailer 3

16 Tripwires Utilizing Retail Information in Mail Theft Investigations

17 Package Loss Tripwire Similar to mailer loss analysis, but we focus on package losses Is it internal mail theft, external mail theft or consumer fraud? By analyzing the last scan information, we focus on: Evidence of the package entering the Postal Service mail stream Evidence pointing to the package going missing inside the Postal Service Evidence of the package Scanned as Delivered 17

18 External Theft or Consumer Fraud United States Postal Inspection Service Jurisdiction involves external influences on USPS Referral process and cooperation Information will be available to your organization. The goal is to protect the retailer and ultimately the customer 18

19 Gift Card Loss Tripwire Gift cards reported lost/stolen Loss Metrics or Exceptions: Identify multiple gift cards used in same transaction EX: Four (4) $50 Gift Cards used in same transaction Gift Cards fraudulently negotiated outside of intended destination EX: Gift Card destined for Cincinnati used in Las Vegas 19

20 Sharing Data The more loss data the OIG can obtain the better will help the Postal Service, the Mailing Industry, and the Customer. The OIG needs this from you: give us your problem shipments, and we can work to determine the most likely points of loss. 20

21 Secured File Transfer Over 150 of the Fortune 1000, Including the largest civilian federal agencies, 6 of the top 12 private equity firms Most of the 6 major Hollywood studios 21

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