GS1 US Data Hub 3.4 Product. Brand Owner s Guide to Managing Enhanced Content

Transcription

1 GS1 US Data Hub 3.4 Product Brand Owner s Guide to Managing Enhanced Content

2 Table of Contents Contents Frequently Asked Questions by Brand Owners... 3 What is Enhanced Content?... 3 What is a GS1 US Certified Content Provider (CCP)?... 3 What are the benefits for me, the brand owner, of working with a CCP?... 3 How much does GS1 US charge for a Brand Owner to add enhanced content?... 4 How do I sign up to have my content enhanced?... 4 Questions? Contact GS1 US Member Support... 4 Enhanced Content Visual Aids... 5 Assigning a GS1 US Certified Content Provider Visual Aid... 5 Removing a GS1 US Certified Content Provider Visual Aid... 7 How to Select Product(s) and Assign a Solution Provider to Enhance Content Visual Aid... 9 How to Identify What Products are Pending Solution Provider Content Visual Aid How to Unassign a Product(s) From a Solutions Provider Visual Aid How to Review, Approve or Reject Enhanced Product Content/Image Visual Aid How Do I Know If My Product Has Been Enhanced Visual Aid Updating the Additional Information Tab After Approving Enhanced Content Visual Aid Notifications and Pending Approvals Visual Aid Preference Setup Visual Aid Page

3 Frequently Asked Questions by Brand Owners What is Enhanced Content? Enhanced Content is a way for a brand owner to manage complete and accurate digital listings about product content. Certified Content Providers (CCPs) work with brand owners to validate their product data in GS1 US Data Hub, an online tool used by member companies to create and manage barcodes and product data and share information with trading partners. Additionally, CCPs correct misinformation about the product and augment it with a minimum required set of attributes, including label description, net content, global product classification and a highquality image. Through this process, the exchange of content between trading partners is simplified and quality of consumer-facing data is enhanced. The passing of information between a brand owner and chosen CCP is secured by 256 SSL encryption. What is a GS1 US Certified Content Provider (CCP)? The Certified Content Provider program is a program that can help businesses ensure product data is correct and e-marketplace ready. Due to the demands of business owners, particularly medium business owners, managing a product s visibility can be an ongoing challenge. GS1 US CCPs can help brand owners in areas such as: Retailer Readiness (what big retailers are looking for) Building Product Content and Images (space to house/share product info) Affordable Digital Marketing Services (package design and photography) Gaining Exposure (network of connections for buyer/retailer intros) Understanding Compliancy/Packaging Laws (navigating the complex web of regulations) GS1 US does not warrant or guarantee any of the services identified here, nor does it assume any legal liability or responsibility with respect to them. What are the benefits for me, the brand owner, of working with a CCP? As a small business owner, meeting retailer requirements particularly for e-marketplaces can be daunting. You want to be sure that your product information follows GS1 US Standards, meets your retailer requirements and gets your products noticed in the marketplace. Your trading partners, who are Data Hub subscribers, may be more confident in your data when they see the visual certified content indicator on your product information and image. A CCP can help ensure your data is accurate and correct according to the GS1 System of Standards as well as additional value by providing services, such as product photography, digital asset management, package measurements, and more. 3 Page

4 How much does GS1 US charge for a Brand Owner to add enhanced content? There is no additional cost for a Brand Owner to utilize the enhanced product section of Data Hub. How do I sign up to have my content enhanced? Find more information on the CCP program and a list of participating Solution Providers by visiting Once you have selected a provider and worked with them to establish a partnership agreement (outside of GS1 US), you will be able to select that CCP from the Administration screen in your Data Hub account. You can also assign one or more products for the CCP to review and enhance from the Data Hub Product>Manage>In Use data table. For more information or detailed questions regarding enhanced content, please review the Brand Owner s Guide to Managing Enhanced Content located in the GS1 US Data Hub Help Center. Questions? Contact GS1 US Member Support If you are having challenges with accessing MYGS1US, logging into or navigating GS1 US Data Hub, or understanding Data Hub fields, please call Member Support at Page

5 Enhanced Content Visual Aids Assigning a GS1 US Certified Content Provider Visual Aid To assign a Solution Provider in GS1 Data Hub Product, from the main menu, click Administration: GS1 US Data Hub main screen Step Action 1. Under Solution Provider Settings, towards the middle of the page, click Manage. 5 Page

6 2. The Select Solution Providers will display a list of available companies. Checkmark only the Solution Provider with whom you have a contract. In this example, we currently have a contract with Affiliate 1 (Medical Devices R Us), Affiliate 2 (Share Our Strength), and Medical Devices R Us (Medical Devices R US). We are adding Affiliate 3 (Share Our Strength) to our contracted providers. 3. Click Save. 4. The Solution Provider Settings dialog box opens. Click OK 5. A CCP Selection will automatically be sent to the Solutions Provider informing them that they have been selected.. 6 Page

7 Removing a GS1 US Certified Content Provider Visual Aid To remove an assigned Solution Provider, click Administration on the home page. Step GS1 US Data Hub main screen Action 1. Under Solution Provider Settings, towards the middle of the page, click Manage. 7 Page

8 2. The Select Solution Providers will display all available options. Un-check each Solution Provider with whom you wish to stop sharing content. 3. Click Save. 4. The Solution Provider Settings dialog box opens. Click OK. Note: GS1 US Data Hub does not send a notification to the CCP. The Brand Owner is responsible to inform the CCP they have been unassigned. 8 Page

9 How to Select Product(s) and Assign a Solution Provider to Enhance Content Visual Aid To assign a Solution Provider selected product(s), complete the following: In GS1 Data Hub Product, from the main menu, click Product --> Manage Step 1. Select the In Use tab Action. 2. Click the Assign/Review Enhanced Content button 3. When a Brand Owner selects the Assign/Review Enhanced Content button, a new set of tables appear. The first is called Select Products. This table displays all In Use products, along with their enhanced status (first column). Visual indicators will help the Brand Owner to easily identify which product(s) have been assigned and enhanced, or which product(s) have not been assigned. 9 Page

10 3a. For a single product assignment: Choose the product(s) that you want the Solution Provider to enhance by clicking anywhere on that product s detail line excluding the description field. In this example, we selected Eric s Diabetic Peanut Butter Cookies denoted by the blue highlighted bar. 3b. For multiple product assignments: Choose the products you want the Solution Provider to enhance by clicking anywhere on those products detail line excluding the description fields. In this example, we selected Eric s Diabetic Cookies and Eric s Diabetic Peanut Butter Cookies denoted by the blue highlighted bars. 4. Click the Assign Solution Provider button. 10 Page

11 5. The Assign Solution Provider dialog box opens. From the dropdown menu choose the Solution Provider you want to assign the designated product(s) to. Note: only Solution Provider(s) that have been assigned from the Administration field will appear. If you do not see a particular CCP listed, contact your Company Administrator to add the CCP, unless you have Company administrative privileges in GS1 US Data Hub. Note that you must have a business agreement with that CCP in order to proceed. To add a CCP, see visual aid: Assigning a GS1 US Certified Content Provider Visual Aid 6. In this example, we are selecting Medical Devices R Us. 7. Click OK. 11 Page

12 8. The green Products Assigned dialog box opens in the top right corner confirming your selection. A Products Assigned will automatically be generated and sent to the Solution Provider informing them to login via the API to retrieve the product record(s) to enhance. Possible next steps: A. Repeat this visual aid to assign more products to CCP s. B. Review Pending Approvals. See visual aid: How to Review, Approve or Reject Enhanced Product Content/Image Visual Aid 12 Page

13 How to Identify What Products are Pending Solution Provider Content Visual Aid To determine which products are pending a Solution Provider s input, click Product > Manage from the Product menu: Step 1. Select In Use. Action. 2. Click the Assign/Review Enhanced Content button. 3. The Edits in Progress tab is a reference table for the Brand Owner to track those product records they assigned to a Solution Provider and the date they were assigned. Choose the Edits In Progress tab to view which products have been assigned to Solution Provider for their next step. 13 Page

14 Step Action 4. In this example, Eric s Diabetic Peanut Butter Cookies has been assigned to Solution Provider: Medical Devices R Us on 1/05/2018. The only actions for a Brand Owner are to monitor the table to determine what work items are outstanding or to unassign product(s) from a Solution Partner. 14 Page

15 How to Unassign a Product(s) From a Solutions Provider Visual Aid To unassign products from a Solution Provider in GS1 Data Hub Product, from the main menu click Product --> Manage: Step 1. Select In Use Action. 2. Click the Assign/Review Enhanced Content button. 3. Choose the Edits In Progress tab to view which products have already been assigned to Solution Partners. 15 Page

16 Step Action 4. In this example, Eric s Diabetic Peanut Butter Cookies has been assigned to Solution Provider: Medical Devices R Us on 1/5/ a. To unassign a single product: Choose the product you want to unassign from the Solution Provider by clicking anywhere on those products detail lines excluding the description field In this example, we are unassigning Eric s Diabetic Peanut Butter Cookies from Medical Devices R US Solution Provider. 5b. To unassign multiple products: Choose the products you want to unassign from the Solution Provider by clicking anywhere on that product s detail line excluding the description field. In this example, we are unassigning Eric s Cookies and Eric s Diabetic Peanut Butter Cookies from Medical Devices R US Solution Provider. 16 Page

17 Step 6 Click Unassign Solution Provider. Action 7 The Products to be Unassigned dialog box opens. Click Continue to confirm the removal of the product from your Solution Provider. 8 The green Products Unassigned dialog box opens in the top right corner confirming your removal. A Products Unassigned will automatically be sent to the Solutions Provider informing them they have been unassigned from the selected product(s). 17 Page

18 How to Review, Approve or Reject Enhanced Product Content/Image Visual Aid When the Solution Provider has updated the product or image, GS1 US Data Hub will initiate messages and notifications to the Brand Owner that records are pending approval. Step Action 1. There are three ways to retrieve the enhanced content or image. A) Pending Approval icon : displayed on the top right, adjacent to the user name, this link will open to the Products Pending Approvals page. Go to Step 5. B) Message Center: when a Solution Provider updates a product record, a notification for the Brand Owner will be posted here. The notification will state <Solution Providers Name> has submitted records for your approval. Click the Products Pending Approval link to be taken directly to the Pending Approvals screen, then go to Step 5. C) Home screen path: to view what product(s) are pending approval click from the main menu Product --> Manage, then go to Step Page

19 2. Select In Use. 3. Click the Assign/Review Enhanced Content button. 4. Click Pending Approvals tab to view which products are awaiting your review. 5. The Pending Approvals tab displays the Brand Name, GTIN, Description, SKU, Solution Provider, Packaging Level, Date Submitted for Approval and Review fields. Note: Image files may be submitted separately by a GS1 US Certified Content Provider. 5a. For single product content review go to step 5b. For single product image review go to step 7. For single or multiple product approval (without reviewing content) go to step Page

20 5b. Single product content review: In this example, Eric s Diabetic Peanut Butter Cookies content has been updated by the Solution Partner: Medical Devices R US on 1/9/2018. To review the content, click Content 5c. The Review Solution Provider Product Changes dialog box opens with the Old Value and New Value provided by the Solution Provider. If you are satisfied with the all the New Value content, go to Step 5d. If any information in the content is inaccurate, not well written, invalid, the Brand Owner will need to reject the content in its entirety and provide a reasonsuch as the Label Description is not worded accurately or the Sub-Brand is now called Project X Go to Step 6. 5d. Click Approve. 20 Page

21 5e. The green Approval Status dialog box opens in the top right corner of the screen confirming your approval. A Content Approved will automatically be sent to the Solution Provider informing them that the product(s) has been approved. The Solution Provider takes no further action. Go to step If any information in the content is inaccurate, not well written, invalid, the Brand Owner will need to reject the content in its entirety and provide a reasonsuch as the Label Description is not worded accurately or the Sub-Brand is now called Project X. Click Reject. 21 Page

22 6a. The Reject Comments field opens. Complete this form with comments to send back to the Solutions Provider explaining what field(s) were not approved and how they can improve the content. In this example, we rejected the New Values because the Solution Provider reversed the Net Content Count and Net Content Unit Of Measure (UOM) as shown in the example Reject Comments field below. Click Continue. 22 Page

23 6b. The green Rejection Confirmed dialog box opens in the top right corner confirming your rejection. A Content Rejected will automatically be sent to the Solutions Provider informing them that the product(s) has been rejected and included the Reject comments entered by the Brand Owner. Finally, the record remains in Edits In Progress until the CCP submits all content for approval. Go back to step Single product image review: In this example, Eric s Diabetic Peanut Butter Cookies image has been updated. Click Image under the Review field. 7a. The Review Solution Provider Product Changes dialog box opens with the Old Image and New Image provided by the Solutions Provider. In this example, the Brand Owner determined the CCP would provide the image since one wasn t in the file. If you are satisfied with the New Image, go to Step 7b. If you are not satisfied with the New Image go to Step Page

24 7b. Click Approve. 7c. The green Approval Status dialog box opens in the top right corner confirming your approval. A Content Approved will automatically be sent to the Solutions Provider informing them the product(s) has been approved. Go to step Click Reject. 24 Page

25 8a. The Reject Comments field appears. Fill this form with comments to send back to the Solutions Provider of what was not approved and how they can improve the content. 8b. In this example, we are rejecting the image because of the plate. Click Continue. 8c. The green Rejection Confirmed dialog box opens in the top right corner confirming your rejection. 25 Page

26 A Content Rejected will automatically be sent to the Solutions Provider informing them the product has been rejected with the comments the Brand Owner has included. Finally, the record remains in Edits In Progress until the CCP submits all content for approval. Go back to step 1. 9 For single or multiple product approval (without reviewing content): To select a single/multiple product(s) to approve at once, without reviewing the content or image, click anywhere on that product s detail line excluding the description field. In this example, we are approving Eric s Diabetic Cookies and Eric s Diabetic Peanut Butter Cookies at once. 26 Page

27 9b. Click Approve Changes. 9c. The Approve Enhance Content dialog box opens stating You are approving enhanced content for X amount of item(s). 9d. Click OK. 9e. The green Approval Status dialog box opens in the top right corner confirming your approval. A Content Approved will automatically be sent to the Solutions Provider informing them the products have been approved. 27 Page

28 10 The content or image has been enhanced and updated with the approved change. This can be verified by the following two ways: A) Under Select Products tab, the enhanced content will display the following icons under the Enhanced column: content approved and enhanced image approved and enhanced content and image approved and enhanced In this example, the image has been approved and enhanced since the is displayed under the Enhanced column for Eric s Diabetic Peanut Butter Cookies B) Under Additional Information tab, (Home>Product>Additional Information) the enhanced content will display the following icon next to Photo and Enhanced Product Information labels: Note: This content is also available to Product View/Use subscribers. 28 Page

29 How Do I Know If My Product Has Been Enhanced Visual Aid To determine if a product has been approved and enhanced in GS1 Data Hub Product, from the main menu click Product --> Manage: 1. Select In Use 2. Click the Assign/Review Enhanced Content button. 3. Under Select Products, the first column Enhance will display the following icons if the product has been enhanced: content approved and enhanced image approved and enhanced content and image approved and enhanced 29 Page

30 Updating the Additional Information Tab After Approving Enhanced Content Visual Aid As a Brand Owner, you may change information in this section at any time, but that approved content will lose its enhanced content icon. To change the content after it s been enhanced, in GS1 Data Hub Product, from the main menu click Product --> Manage: Step Action 1. From the Product Detail screen choose the product to change. Note: A Brand Owner may modify or delete information in the Enhanced Product Information section located on the Additional Information tab of the product record. However, if the content bears a certified content icon -the icon will be removed. 2. Click the Additional Information tab. 3. This screen quickly identifies what enhanced content from a Solution Provider has been approved by the Brand Owner. 30 Page

31 The checkmarks displayed next to the Photo and Enhanced Product Information confirm this enhanced content has been received by the CCP and approved by the Brand Owner. 4. If changes to the image or product information are made after the approval of the CCP s enhanced content, the checkmarks and icons will be removed. To delete the image, click the Remove button. To view or change the Enhanced Product Information click the section. to expand the 5. For this example, we will delete the Net Content 1 field. This will then remove the Enhanced Product Information icon. 31 Page

32 Click each field to modify and delete the information, then click Save. 6. The Enhanced Product Information Changes dialog box appears warning Are you sure? Changing this content will lose its Certified Enhanced status. To maintain this status, you will need to engage your chosen Solution Provider to review and resubmit. If you are certain you want to change the information, click Continue. If you want to keep the Certified Enhanced status, but want the Solution Provider to change the information click Cancel and go to visual aid How to Select Product(s) and Assign a Solution Provider to Enhance Content Visual Aid. 7. If enhanced content has been changed by the Brand Owner, the Content and Image icons disappear until resubmitted by the CCP and approved by the Brand Owner. 8. If the Brand Owner wants the icon to appear, then the Brand Owner would need to select that product and assign it to a Solution Provider to initiate the content approval process again. Go to visual aid: How to Select Product(s) and Assign a Solution Provider to Enhance Content Visual Aid. 32 Page

33 Notifications and Pending Approvals Visual Aid In GS1 Data Hub Product, from the main menu on the top right you will have access to the following methods to check messages, notifications and approvals: Step Action 1. There are two important enhanced content notification icons that will be displayed in GS1 US Data Hub. 1) Read Notifications 2) Pending approvals 2. Read Notification is accessible from the quick link on the top right of the page or via the Message Center tab and allows for direct access to the Pending Approvals tab. In the Message Center, the Notifications link will show the following messages: Type: CCP Notice Associated ID: <Solutions Provider Name> has submitted records for your approval Description: Products Pending Approval Date: Date product was modified 3. The Pending Approvals quick link will allow the Brand Owner to quickly go to the Pending Approvals tab to review the updates that have been submitted from the Solutions Provider. 33 Page

34 Click the Products Pending Approval link to be directed to the Products Approval tab. 34 Page

35 Preference Setup Visual Aid Preference is where you manage how your company is going to receive s in addition to notifications and messages when using GS1 US Data Hub. Step Action 1 From the GS1 US Data Hub main menu, on the top right you will see a large orange button with the users name in it. Click the down arrow next to the name. Click User Profile. 2 The User Profile screen will load. Scroll down until you see Preferences. This section allows you to decide which notices will send you an in addition to the notification and messages shown within GS1 US Data Hub. 3 The options you can choose from are: Subscription Notice: Approval Notice: Transfer Notice: Pending Approval Expiring Notice: 35 Page

36 Validation Notice: New Pending Approval Notice: Validation Notice: New Pending Approval Notice: Report Notice: CCP Notice: Message Notice: For this example, we will choose CCP Notice. Checkmark CCP Notice. 4 Click OK 5 The green Profile Update dialog box appears in the top right corner confirming your update. 36 Page