Case Study. Partnering with Topsec. Use any 3D app, on any device, delivered from the Cloud

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Piers Walton
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1 Case Study Case Icelantic Study Elite How this Managed Architects Service Provider Benefited from Partnering with Topsec. Use any 3D app, on any device, delivered from the Cloud

2 About Established in 2000, Icelantic had a vision to meet the needs of small and medium sized firms in Scotland. The managed service provider offers a full range of IT services, from initial advice on purchases through to full system installations and a fully managed IT help desk, with customer service at the cornerstone of everything they do. Challenge As Icelantic began to grow, one problem that arose was the need to manage multiple vendors offering the same service. From an security perspective some of their customers had alliances to Trend Micro or Sophos. Some of these services were delivered on-premise which meant that there was a lot of manual maintenance and engineering time required in the background to clear logs and free up disk space. "We were doing an awful lot of work behind the scenes to maintain these services which clients don t pay for, it s not a front of house IT Service like installing a PC were the customer sees the work being carried out and the value in it says Icelantic owner Duncan Reid, The ideal scenario for an security service is where we don t need to spend time maintaining the service, our clients just don t get the spam, if we re bleeding a lot of time in the background managing that, it s money for nothing that we re wasting. More worryingly, Icelantic had customers who were getting infections, becoming victims of ransomware or spyware and were asking why they were paying for an filtering and security service that was not protecting them sufficiently. We d have to say it s not that good a service or that the vendor isn t as sharp as they used to be, they're falling behind in the different scans and tests explains Duncan, The fact that our clients were at risk of being infected as well as it taking up a lot of engineering time meant we were throwing money down a black hole and our clients weren t happy with the outcome. Icelantic needed a better solution which is how they discovered the Topsec Security solution. 2

3 Solution It was a combination of the way Topsec Security is delivered and the price point which attracted Duncan to Topsec. The fact that we could get something at a reasonable price, sell it on a subscription basis and have the s cleaned in the cloud before being delivered to our clients meant we could actually remove quite cumbersome on-premise hook-ins to exchange servers, extra quarantine type software and take that stranglehold off their Internet and on-premise server as all this would now be delivered in the cloud explains Duncan. The fact that Topsec offered protected margin and wanted to do business with IT managed service providers by building long-term sustainable relationships was also pivotal in Icelantic s decision to choose Topsec Security as its filtering and security solution. Outcome Icelantic were very impressed with the speed and ease they could migrate their clients from clunky on-premise solutions to the Topsec Security service. Topsec s support and technical team are first class in terms of the ease in which we can get clients set up and if we have any queries, it s been an absolute dream says Duncan, From an MSP point of view Topsec strike me as one of the few technology companies who seem really keen on giving good IT service to other IT companies. The move to Topsec has meant a massive decrease in the number of successful malware attacks for clients utilizing the Topsec Security service. According to Duncan, A couple of our clients have had ransomware attacks, however, one of the statistics that has arrived is that not a single Topsec Security customer has been a victim of a ransomware attack but customers who still have legacy systems for one reason or another (still in contract with other vendors for example) have been victims of ransomware attacks. For Icelantic, Topsec Security does exactly what they ask of it and the level of false positives is really well balanced. According to Duncan, We re getting all the benefits of not getting spam or hit with ransomware attacks and having very little admin overheads to monitor and manage the system. Duncan describes Blockmail as a set and forget technology, We walk our client s through the options, in terms of what they want their overall policy to be for large documents, encrypted documents, etc., we pass that on to the Topsec's technical team and that s it, our involvement is over and it just works in the background. Whereas with the other solutions we would be constantly monitoring logs, freeing up disk space and administering the system, Topsec Security is just a set and forget technology explains Duncan. Icelantic also utilises Topsec Security for tracking and tracing their client s s. Occasionally we get a query were somebody thinks they are missing an and the fact that Topsec can give us 90 day s logging of every single going back and forth through the system means Topsec Security adds further value as a diagnostics tool says Duncan. Icelantic also use Topsec Security as part of their front line monitoring process. The Topsec support guys alert me when they can t deliver for my clients which is a really good early warning system that somebody might be having an Internet problem or server issues so it is a first warning light when someone is having a problem. 3

4 Conclusion Icelantic have been using Topsec Security for over 3 years, it has allowed them to free up the time wasted on the management and maintenance of alternative solutions, and more importantly they have seen a massive decrease in the number of clients being compromised. We have happier clients, we have reduced our reactive requirements for cleaning up post malware infections because they are not getting through and it has reduced our administration time as there is very little we have to do in terms of setting up and maintaining Topsec Security, its win/win says Duncan. Over 65% of Icelantic s client base are now utilizing Topsec Security and it is now a condition of new clients coming on-board that as part of their contract with Icelantic they need to use Topsec Security as it makes both Icelantic and their client's lives much easier. I would recommend whole heartily Topsec Security, we have now changed our business model so that it s a mandatory requirement to becoming a customer of Icelantic to have Topsec Security explains Duncan, It does what it says on the tin. 4

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