How MyFax has helped over 400 Agents at Koenig & Strey GMAC Real Estate close more deals

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1 How MyFax has helped over 400 Agents at Koenig & Strey GMAC Real Estate close more deals September 28,

2 Agenda Introduction The status of fax with real estate professionals. How do they really feel? What is MyFax? Hear how MyFax has helped over 400 Koenig & Strey GMAC Real Estate agents close more deals Why Koenig & Strey GMAC Real Estate chose MyFax 2

3 Today s Speakers Wendy Lowe Product Marketing Manager at MyFax Dale Youngkrantz Manager of Technology and Training at Koenig & Strey GMAC Real Estate 3

4 Survey Says 56% of real estate professionals are frustrated with faxes faxes get lost a lot a lot of people share one machine unreliable and often poor quality Nobody notices that an important fax has arrived I wish there was a notification 82% of real estate professionals need to send or receive faxes when not near a machine I hate driving to the office just to send a fax My job is mobile. Calls come to my cell phone, s to my PDA fax is the only thing that doesn t follow me. 4

5 What is MyFax? Send and receive faxes by and the Internet Fax from your office, from home, while on the road, or from your PDA No additional hardware or software is required: No added phone lines required Eliminates paper, fax supplies and wasted time MyFax is always on, it s available 24/7 and is never busy Never miss an important fax again! 5

6 Sending a fax with MyFax Attach the document to be faxed to an and send it to faxnumber@myfax.com The message and/or document is converted to a fax document. 3. The fax is delivered to the appropriate destination/s. 4. An is sent back to you confirming that the fax has been delivered. 6

7 Receiving a fax with MyFax A document is faxed using a fax machine or a fax server. Fax document is received at secure MyFax facility and is converted to a TIF or PDF file and is delivered via Fax document is received in your inbox or online in TIF or PDF format. 7

8 Koenig & Strey GMAC Real Estate Koenig & Strey was founded in 1961 to service the Chicago North Shore market In 1988 Koeing & Strey expanded into the Chicago Downtown market In 1999 Koenig & Strey was aquired by GMAC Home Services Today the company employs over 1100 Agents in 17 offices in the Chicago Metropolitan area. In 2005 Koenig & Strey GMAC Real Estate closed more than $5 billion in sales Koenig & Strey GMAC s Gold Coast office is the leader in the downtown marketplace with over $1.5 Billion in sales the past 2 years Koenig & Strey GMAC Real Estate is the Exclusive Marketing Agent for the new Chicago Trump Tower 8

9 MyFax and Koenig & Strey GMAC Real Estate Started rollout in October 2005 To date, 416 agents have adopted MyFax 100% Satisfaction Has become part of standard toolkit at Koenig & Strey 9

10 Value of MyFax to Koenig & Strey Improved Agent Productivity Improved Customer Service Real $$$ Savings Close more transactions & improve the bottom line 10

11 Improves Agent Productivity Fact: Agents close more deals the more time they spend out of the office with clients With MyFax: Agents can now send and receive faxes anywhere, anytime Agents don t have to run back to the office to use the fax machine Agents can manage documents and transactions while on the go Outcome: Agents are more productive and are spending more time on revenue generating activities i.e. spending time with clients and prospects 11

12 Improves Customer Service Facts: Customers expect that we are moving the buying/selling process along as quickly as possible If we are not reacting quickly enough, we risk losing customer confidence With MyFax: Faxes coming to the agent (from customer, from mortgage broker, from lawyer) are received immediately and acted upon Agents can send and forward faxes in seconds instead of hours Outcome: Customers have remarked on how quickly and efficiently we are able to process their paperwork We believe that improved customer service will lead to repeat and referral business 12

13 Real $$$ Savings Facts: A dedicated fax line costs ~$40/month Fax supplies cost between $50 and $90/month Initial purchase of a fax machine can be between $100 and $1500 With MyFax: Agents pay only $10 a month Outcome: Real $$$ savings for both Koenig & Strey and individual agents 13

14 Why Koenig & Strey chose MyFax Easy to Use Flexibility for our agents Reliability Great Customer Service 14

15 Easy to Use Koenig & Strey requirements: Something agents could learn how to use quickly A system that was Vendor maintained A solution that could integrate with their on-line forms system Something with no chance of breaking Something simple to deploy With MyFax: Easy to use as No added hardware or software required Rollout: A simple web page was created for Agents to sign up The MyFax User Guide was posted to the company s Intranet so users can download it to their computers and/or print it out An overview piece was added to our E-Tools training for new Agents Outcome: Our agents have been able to start using MyFax minutes after receiving their new MyFax number To date I have received 0 support calls it s working! 15

16 Flexibility For Our Agents Koenig & Strey requirements: Did not want to be locked into a single way of using the service Protected against human error i.e. deleting faxes With MyFax: Agents can send and receive by or the Internet Agents can access a 30-day archive of their faxes through myfax.com Outcome: Agents have ultimate flexibility and protection in using MyFax 16

17 Reliability Koenig & Strey requirements: Every fax represents a critical step in a transaction Faxes that don t go through mean delayed or lost deals and lost dollars With MyFax: Our agents are using a Fax Power Grid that : Has 11,000 fax lines that process 375,000 faxes every hour Never gives our customers a busy signal or anything else that would delay a fax Outcome: Agents know that their faxes will be processed without delay and that their deals will not be held up because of delays or busy signals 17

18 Great Customer Support Koenig & Strey requirements: We wanted to work with an organization that we could rely on Support is as important as the technology itself With MyFax: 24x7 customer support phone, , chat North American based so there are no language barriers Always responsive to customer questions and needs Outcome: Our agents are confident that their issues will be handled immediately Knowing that MyFax is taking care of our agents makes the whole organization look good 18

19 In Summary MyFax results in: Improved agent productivity Improved customer service Real $$$ savings Close more transactions & improved bottom line MyFax is: Easy To Use Flexible for Agents Reliable Great Customer Service 19

20 MyFax Contact Information Further Questions? We re here to help! MyFax Sales ext. 1 sales@myfax.com 20