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1 Oracle Global List (Including: Policy Automation, ATG, Endeca, Knowledge, E-Billing, Click-to-Call, Master Data, Data Quality) June 14, 2018 Siebel Pricing and Quoting Siebel s ship with two technology options that customers select via edelivery. The standard option is Siebel Business The second media package, SEA, is offered for existing customers of the SEA repository on versions prior to Starting with release Note: the SIA repository = SEA + Industries so it is a superset. This Siebel List should always be used in combination with the Siebel Global List Supplement. Consult the Siebel Global List Some products on this price list are footnoted with Controlled Availability (CA) status, meaning they require special approval prior to quoting. For each Employee user, Siebel modules must be licensed at the same level or less then the Siebel base application. For Example, if the Customers using the Siebel SEA repository DO NOT have the industry options available to them. Only the Siebel CRM Base and Siebel CRM Technology products: There are NO technology products included with Siebel licenses. Any required technology, Oracle or otherwise, must be Third- Party Product s Oracle products that contain third-party products of some form are indicated as such on the price list and Supplement with an 'X' in the '3rd Oracle products that contain third-party products of some form are indicated as such on the price list and Supplement with an 'X' in the '3rd Royalty Bearing Product List Instructio ns Check the specific royalty exposure on each product showing the 'X' as provided through the Royalty Team spreadsheet. Click here, then on the resulting page, under General Information, click on Royalty Bearing Product List. - For Oracle partners, please contact your Oracle PRN Representative for additional information on third-party royalty restrictions. Products found to have royalty exposure restrictions must not be discounted below the royalty cost listed in the spreadsheet. There are two tabs The Royalty Bearing Products tab is the main tab and lists all products that have specific royalties assigned to them. If you find the desired If a percentage is listed in the Royalty column (e.g.4%), this means the royalty is calculated based on the Net Fees (NLF) and there is no If a specific dollar amount is listed in the Royalty column (e.g. $20 per unit), then the product may not be discounted below this value under any There are other types of royalty structures so be sure to read carefully. Some of the entries can be a bit confusing so If there is any question as to deal The Reporting Only tab lists those products where royalties are not paid based on individual deals so there is no individual deal impact. Oracle

2 Siebel CRM s Siebel Base s Every Siebel customer must license, at a minimum, one Siebel CRM Base. Typically, each employee user of Siebel applications requires a For Existing Customers running Siebel v8.0 or earlier Customers using the Siebel SEA repository DO NOT have the industry options available to them. Only the Siebel CRM Base and Siebel CRM options are available in the SEA Oracle Secure Enterprise Search (SES) is now bundled as part of the Siebel CRM Base as a search solution for Siebel customers. Customers can use SES as an embedded, Siebel CRM limited Base use requires SES license--for a CX Cloud use First only Solution with the Assessment Siebel product prior suite. to Customers quoting to with a customer. previous bases The CX must Cloud first migrate Assessment to Siebel form CRM is Base. located on esource with > Home > Lists & Supplements > Siebel s > CX Cloud First Solution Assessment for Siebel If you are an Oracle partner, please contact your Oracle PRN Representative for additional information. & Siebel Base s Siebel CRM Base 3, Siebel Communications, Media and E Siebel Financial Services CRM Base Siebel Life Sciences CRM Base Opti Siebel Manufacturing CRM Base Op Siebel Distribution CRM Base Option Siebel Public Sector CRM Base Opti Siebel CRM Tools and Servers Siebel Tools 20,000 4, Siebel Test Automation Interfaces 5,800 1, Siebel Server Extensions for UNIX 1, Computer 1 Testing & Management Oracle Functional Testing Suite for Orac 12,000 2, Named Plus Oracle Load Testing Suite for Oracle Ap Named Plus 50 Oracle Management Suite fo Named Plus 200 Oracle Management Suite fo 15,000 3, Processor 4 Siebel CRM - Employee s All modules, except those in the "s Not Requiring CRM Base" section, require a Siebel CRM Base--see the price list supplement for detailed & Siebel CRM General Siebel Advanced Market Development F Siebel Anywhere Siebel Server Sync - Microsoft Exchang , 54 Siebel Content Publishing Siebel Contracts Siebel CRM Desktop X Siebel CTI Siebel Customer Content Siebel Data Quality Siebel Employee Self-Service Siebel Events Manager Siebel Forecasting Siebel HelpDesk Online Siebel Lead Management Siebel Mobile Siebel Partner Manager Siebel Remote Client Siebel Smart Answer Connector Siebel SmartScript Siebel Territory Management Siebel Time and Expense Reporting Siebel Connector for Satmetrix Exchang

3 Siebel CRM Customer Order Management Siebel Advisor 1, Siebel Configurator 115,000 25, Computer 4 X Siebel Configurator Runtime 2, Siebel Customer Order Management Ad 230,000 50, Customer Siebel Customer Order Management Ad 5,800 1, Siebel Dynamic Catalog 1, Siebel Dynamic r 1, Siebel Quote and Order Capture 1, Siebel Quotes Siebel CRM Sales Oracle Business Siebel Enterprise Selling Process (ESP) Siebel Portfolio Management Process (P Siebel Proposals and Presentations Siebel Target Account Selling (TAS) Siebel CRM Service Siebel Asset Management Siebel Change Management Siebel Response Siebel Field Service Siebel HelpDesk Option Siebel Quality Management Siebel Smart Answer for Service 1, X Siebel CRM Field Service Siebel Barcode Siebel Logistics Manager Siebel Preventive Maintenance Siebel Repair Siebel Scheduling X Oracle Real-Time Scheduler 2, Field Resource 40 & Siebel CRM Marketing Automation Siebel Campaign Management 2, Siebel /Web Offer Designer Siebel Marketing Server 115,000 25, Computer Siebel Marketing Resource Manager Siebel CRM Marketing Server Siebel Marketing Server - up to 500, ,500 37, Computer 8 Siebel Marketing Server - up to 1,000,00 230,000 50, Computer 8 Siebel Marketing Server - up to 3,000,00 316,500 69, Computer 8 Siebel Marketing Server - up to 5,000,00 402,500 88, Computer 8 Siebel Marketing Server - up to 10,000,0 490, , Computer 8 Siebel Marketing Server - unlimited reco 575, , Computer 8 Siebel CRM Loyalty Siebel Loyalty Engine Standard Edition 46,000 10, K Member Records 9 5 Siebel Loyalty Engine Multi-Partner Editio 105,000 23, K Member Records 9 5 Siebel Loyalty Manager 1, Siebel Loyalty Member Services Repres Siebel CRM Warranty Siebel Warranty Claims 1, Siebel Warranty Validation Server 100,000 22, Computer 10 2 Siebel Warranty Processing 3, ,000 Claims Siebel Warranty Management Administra 25,000 5, Siebel CRM - Employee s Not Requiring a Base Note that while these modules do not require a base application for the individual user, the customer must license some number of base applications. & Siebel CRM Not Requiring a Base - General Siebel Content Publishing Siebel Customer Content Siebel HelpDesk 1, Siebel CRM Not Requiring Base - Marketing and Loyalty Siebel Loyalty Service Agent Console 2, Siebel Segment Manager Stand Alone 2, Siebel CRM Not Requiring Base - Customer Order Management

4 Siebel Configurator Administration Serve 115,000 25, Computer 4 X Siebel Customer Order Management Ad 230,000 50, Customer Siebel Order Validation Engine Electronic Order Line Siebel CRM Not Requiring Base - HelpDesk Siebel Asset Management Siebel Change Management Siebel HelpDesk Online Siebel CRM - Customer s The Siebel CRM Customer s are available, and may only be used by, customers of a Siebel customer. & Siebel CRM Self-Service Siebel Self-Service applications are on Controlled Availability and require special approval to quote. Siebel Configurator Runtime for E-Commerce and Siebel Dynamic Siebel r for E-Commerce may be licensed with ATG 345,000 Web Commerce with approval. 75, If you are an Oracle Processor partner, please contact your Oracle 54 PRN Representative for 2 Siebel Configurator Runtime for E-Comm 115,000 25, Processor 54 2 Siebel Dynamic r for E-Commerce 57,500 12, Processor 54 2 Siebel CRM Customer Portal Siebel ecustomer 172,500 37, Processor Siebel esales 115,000 25, Processor Siebel eservice 57,500 12, Processor Siebel Web Marketing 34,500 7, Processor Siebel Loyalty Customer Portal 11,500 2, Processor 9 Siebel CRM Customer Portal Modules Siebel Advisor for Customers 46,000 10, Processor Siebel Configurator Runtime for Custome 57,500 12, Processor 13 Siebel Content Publishing for Customers 5,800 1, Processor Siebel Dynamic r for Customers 46,000 10, Processor Siebel Events 30,000 6, Processor Siebel SmartScript for Customers 11,500 2, Processor Siebel CRM Customer Modules not Requiring a Customer Portal Siebel Advisor Stand Alone 57,500 12, Processor Siebel CRM - Partner s For each Partner user, Siebel partner options must be licensed at the same level or less then the Siebel Partner Portal. For Example, if the customer licensed 100 Siebel Partner Portal then Siebel Partner Commerce must have a quantity of 100 or less. This rule applies only to options using the Registered metric. & Siebel CRM Partner Portal Siebel Partner Portal Registered Siebel Loyalty Partner Portal Registered 9 Siebel CRM Partner Portal Modules Siebel Advanced Market Development F Registered Siebel Advisor for Partners Registered Siebel Anywhere for Partners Registered 54 Siebel Basic r for Partners Registered Siebel Campaign Management for Partne Registered Siebel Campaigns for Partners Registered Siebel Configurator Runtime for Partners Registered Siebel Content Publishing for Partners Registered Siebel Customer Order Management Ad 1, Registered 15 Siebel Dynamic r for Partners Registered Siebel Field Service for Partners Registered Siebel Forecasting for Partners Registered Siebel Logistics Manager for Partners Registered Siebel Marketing Resource Manager for Registered Siebel Partner Commerce Registered Siebel Proposals and Presentations for P Registered Siebel Remote Client for Partners Registered 54 Siebel SmartScript for Partners Registered Siebel Warranty for Partners Registered Siebel CRM Web Channel Siebel CRM Web Channel is intended for customers that have an existing Siebel implementation and have a functionality hole or two they need to fill that cannot easily be filled any other way. Siebel CRM Web Channel should never be used where standard Siebel licensing is available. Siebel CRM Web Channel requires, at a minimum, the customer license one of Siebel Tools and 100 user of Siebel CRM Base or equivalent.

5 A Siebel licensed CRM user Web of Channel a Siebel pricing CRM Base is designed does not for require Siebel additional customers Web who Channel desire to licensing extend the as usefulness the Web Channel of their deployment Siebel deployment option is by included providing in additional their license. users Siebel access CRM to Siebel Web Business Channel Objects pricing is with available defined for methods, Siebel CRM events, objects and as data well and as Siebel reuse Siebel Industry Business objects Objects and all quote and project the same Siebel set Data of products. through an independent Interface - Built-in scripting of Siebel objects using Siebel VB, Siebel escript, and Browser Script - Component Object Model (COM) using the Siebel Web Client Automation Server, Siebel COM Data Control, Siebel COM Data Server, and Siebel Mobile/Dedicated - Web CORBA Client using Automation Siebel CORBA Server Object Manager - Java or J2EE using Siebel Java Data Bean, JMS or JCA - HTTP-based Integration Objects - Transport technologies such as: MQ Series, MSMQ, BizTalk, OLE DB Siebel CRM Web Channel user capabilities include: - Full access to the data model corresponding to the business objects licensed - Reduced access to specialized application behavior, especially within specialized applet classes - Ability to customize and extend application behavior via Siebel business services and scripting & Siebel CRM Web Channe Siebel CRM Web Channel for Employees Siebel CRM Web Channel for Customers 69,000 15, Processor Siebel Communications, Media and Energy s Pricing Siebel Communications, Media and Energy - Employee s All modules, except those in the "s Not Requiring CRM Base" section, require a Siebel CRM Base--see the price list supplement for & Siebel Communications, Media and Energy General Siebel CME Contracts Siebel Contract Terms and Conditions Siebel Network Order Entry Siebel Premises Siebel Rollup Siebel Work Orders Siebel Communications, Media and Energy Customer Order Management Siebel Bulk Order Capture Siebel Bulk Orders Administration Serve 115,000 25, Customer Siebel CME Quote and Order Capture 1, Siebel Multisite Ordering Sites Siebel Promotion Groups Siebel Communications, Media and Energy Sales Siebel Call Reports Siebel Design Opportunity Management Siebel Field Service Assets Siebel Pricing Authorization Managemen Siebel Pricing Claims Server - Up to 20 U 115,000 25, Computer Siebel Communications, Media and Energy Service Siebel Billing Management Siebel Credit Management Siebel Fraud Management Siebel Comparison 2, Siebel Communications, Media and Energy s Pricing Siebel Communications, Media and Energy - Customer s The Siebel CRM Customer s are available, and may only be used by, customers of a Siebel customer. & Siebel Communications, Media and Energy Self-Service Siebel Self-Service applications are on Controlled Availability and require special approval to quote. Siebel Configurator Runtime for E-Commerce and Siebel Dynamic Siebel r for Communications E-Commerce may E-Commerce be licensed with ATG 415,000 Web Commerce with approval. 91, If you are an Oracle Processor partner, please contact your Oracle 54 PRN Representative for 2 Siebel Communications, Media and Energy Customer Portal Siebel CME ecustomer 175,000 38, Processor Siebel CME esales 115,000 25, Processor Siebel CME eservice 57,500 12, Processor Siebel CME Web Marketing 34,500 7, Processor Siebel Communications, Media and Energy Customer Portal Modules Siebel Comparison for Customers 57,500 12, Processor Siebel CME Quote and Order Capture fo 40,000 8, Processor

6 Siebel Communications, Media and Energy s Pricing Siebel Communications, Media and Energy - Partner s For each Partner user, Siebel partner options must be licensed at the same level or less then the Siebel CME Partner Portal. For Example, if the customer licensed 100 Siebel CME Partner Portal then Siebel CME Partner Commerce must have a quantity of 100 or less. This rule applies only to options using the & Siebel Communications, Media and Energy Partner Portal Siebel CME Partner Portal Registered Siebel Communications, Media and Energy Partner Portal Modules Siebel CME Partner Commerce Registered Siebel Bulk Order Capture for Partners Registered Siebel Credit Management for Partners Registered Siebel Design Opportunity Management Registered Siebel Fraud Management for Partners Registered Siebel Pricing Authorization Managemen Registered Siebel Promotion Groups for Partners Registered Siebel CME Quote and Order Capture fo Registered 17 Siebel Financial Services s Pricing Siebel Financial Services Employee s All modules, except those in the "s Not Requiring CRM Base" section, require a Siebel CRM Base--see the price list supplement for & Siebel Financial Services General Siebel Customer Relationship Console Siebel Finance Events Manager Siebel Financial Accounts Siebel Network Order Entry Siebel Financial Services Proposals and Siebel Rollup Siebel Financial Services Customer Order Management Siebel Financial Services 1, Siebel Financial Services Quote and Ord 1, Siebel Financial Services Quotes Siebel Financial Services Sales Siebel Call Reports Siebel Needs Analysis/s - No Siebel Financial Services Finance Line of Business Siebel Collections Siebel Commercial Banking Loan Approv Siebel Corporate and Commercial Banki Siebel Credit Origination Siebel Institutional Sales and Research Siebel Investment Banking Siebel Investment Management Siebel Retirement/Pension Management Siebel Small Business Banking Siebel Wealth Management Siebel Financial Services Healthcare Siebel Group Coverage Siebel Healthcare Providers and Facilitie Siebel Individual Coverage Siebel Financial Services Insurance Siebel Group Pensions Siebel Group Policies Siebel Individual Life and Annuities Siebel Personal Lines Claims Siebel Personal Lines Policies Siebel Financial Services Insurance Service Siebel Insurance Field Service Siebel Financial Services s Pricing Siebel Financial Services - Customer s The Siebel CRM Customer s are available, and may only be used by, customers of a Siebel customer. &

7 Siebel Financial Services Customer Portal Siebel Financial Services ecustomer 172,500 37, Processor Siebel Financial Services esales 115,000 25, Processor Siebel Financial Services eservice 57,500 12, Processor Siebel Financial Services Web Marketing 34,500 7, Processor Siebel Enrollment Portal 70,000 15, Processor Siebel Financial Services Customer Portal Modules Siebel Finance Events 40,000 8, Processor Siebel Financial Services s Pricing Siebel Financial Services - Partner s & Siebel Financial Services Partner Portal Siebel Agent Portal Registered Siebel Finance Partner Portal Registered Siebel Service Provider Portal Registered Siebel Financial Services Agent Portal Options Siebel Individual and Group Coverage fo Registered Siebel Life and Pensions for Partners Registered Siebel P&C Claims for Partners Registered Siebel P&C Policies for Partners Registered Siebel Financial Services Partner Portal Modules Siebel Financial Services Registered Siebel Life Sciences s Pricing Siebel Life Sciences - Employee s All modules, except those in the "s Not Requiring CRM Base" section, require a Siebel CRM Base--see the price list supplement for & Siebel Life Sciences General Siebel Advanced Contracts 1, Siebel Contract Terms and Conditions Siebel Managed Care 1, Siebel Managed Care Profile Siebel Medical Education Siebel Network Order Entry Siebel Opportunities and Contracts Siebel Pharma Campaigns Siebel Rollup Siebel Samples Siebel Life Sciences Sales Siebel Design Opportunity Management Siebel Pricing Authorization Managemen Siebel Pricing Claims Server-Up to 20 U 115,000 25, Computer Siebel Life Sciences Service Siebel Collections Siebel Life Sciences Medical Service Siebel Medical Field Service Siebel Life Sciences Pharma Marketing Server Siebel Pharma Marketing Server-First B Customer Record 20 Siebel Pharma Marketing Server-Additio Customer Record 20 Siebel Pharma Marketing 345,000 75, Processor 20 Siebel Life Sciences s Pricing Siebel Life Sciences - Customer s The Siebel CRM Customer s are available, and may only be used by, customers of a Siebel customer. & Siebel Life Sciences Customer Portal Siebel Pharma eservice 80,000 17, Processor Siebel Life Sciences Pharma eservice Modules Siebel MedEd for Customers 29,000 6, Processor Siebel Samples for Customers 29,000 6, Processor Siebel Details X

8 Siebel Details Siebel Details Siebel Details Siebel Details 27,500 6, Computer X 55,000 12, Computer X 90,000 19, Computer X 126,500 27, Computer X Siebel Life Sciences s Pricing Siebel Life Sciences - Partner s & Siebel Life Sciences Part Siebel Delegated Business Rules for Par Registered Siebel Design Opportunity Management Registered Siebel Details X Siebel Details Server 27,500 6, Computer X Siebel Details Server 55,000 12, Computer X Siebel Details Server 90,000 19, Computer X Siebel Details Server 126,500 27, Computer X Siebel Life Sciences Field Service for Pa Registered Siebel Pricing Authorization Managemen Registered Siebel Manufacturing and Distribution s Pricing Siebel Manufacturing - Employee s All modules, except those in the "s Not Requiring CRM Base" section, require a Siebel CRM Base--see the price list supplement for & Siebel Manufacturing General Siebel Contract Terms and Conditions Siebel Network Order Entry Siebel Manufacturing Automotive Siebel Financial Accounts Siebel Lease End-of-Term Processing Siebel Personal Lines Claims Siebel Remarketing Siebel Title Management Siebel Vehicle Contracts Siebel Manufacturing Oil, Gas and Chemicals Siebel OGC Contracts Siebel OGC Quote and Order Capture 1, Siebel Premises Siebel Rollup Siebel Work Orders Siebel Manufacturing Sales Siebel Design Opportunity Management Siebel Pricing Authorization Managemen Siebel Pricing Claims Server-Up to 20 U 115,000 25, Computer Siebel Manufacturing Automotive Sales Siebel Credit Origination Siebel Manufacturing Oil, Gas and Chemicals Sales Siebel Call Reports Siebel Manufacturing Automotive Service Siebel Collections Siebel Manufacturing Oil, Gas and Chemicals Service Siebel Billing Management Siebel Credit Management Siebel Fraud Management Siebel Manufacturing and Distribution s Pricing Siebel Manufacturing - Customer s The Siebel CRM Customer s are available, and may only be used by, customers of a Siebel customer. & Siebel Manufacturing Customer Portal Siebel OGC ecustomer 172,500 37, Processor Siebel OGC esales 115,000 25, Processor Siebel OGC eservice 57,500 12, Processor

9 Siebel OGC Web Marketing 34,500 7, Processor Siebel Manufacturing Oil, Gas and Chemicals Customer Portal Siebel OGC Quote and Order Capture fo 40,000 8, Processor Siebel Manufacturing and Distribution s Pricing Siebel Manufacturing - Partner s & Siebel Manufacturing Partner Portal Siebel Dealer Portal Registered Siebel OGC Partner Portal Registered Siebel Manufacturing Partner Portal Modules Siebel Design Opportunity Management Registered Siebel Pricing Authorization Managemen Registered Siebel Manufacturing Dealer Portal M(Each user of Dealer Portal Options requires a user of Dealer Portal) Siebel Credit Origination for Partners Registered Siebel Dealer Advanced Marketing Registered Siebel Delegated Business Rules for Par Registered Siebel Financial Accounts for Partners Registered Siebel Remarketing for Partners Registered Siebel Showroom for Dealers Registered Siebel Manufacturing Oil, Gas and Chemicals Par (Each user requires a user of OGC Partner Portal) Siebel OGC Partner Commerce Registered Siebel Credit Management for Partners Registered Siebel Fraud Management for Partners Registered Siebel OGC Quote and Order Capture fo Registered 23 Siebel Manufacturing and Distribution s Pricing Siebel Distribution - Employee s All modules, except those in the "s Not Requiring CRM Base" section, require a Siebel CRM Base--see the price list supplement for & Siebel Distribution General Siebel Contract Terms and Conditions Siebel Network Order Entry Siebel Distribution Consumer Goods General Siebel Advanced Contracts 1, Siebel Consumer Goods 138,000 30, Customer Siebel Deductions Siebel Consumer Goods Dynamic Catal Siebel Inventory and Order Managemen 1, Siebel Consumer Goods Quote and Ord Siebel Sales Volume Planning Siebel Trade Promotions Demantra Predictive Trade Planning 1, $Million COGS 22, option: Demantra Trade Promotion O $Million COGS 22, 54 X 150 Siebel Distribution Hospitality Sales Siebel Group Inventory and Execution 4, Siebel Distribution Not Requiring a Base - General Guest Siebel Group Sales and Event Managem Room 24 Siebel Manufacturing and Distribution s Pricing Siebel Distribution - Partner s & Siebel Distribution Consumer Goods Partner Portal Modules Siebel Deductions for Partners Registered Siebel Sales Volume Planning for Partne Registered Siebel Trade Promotions for Partners Registered Siebel Public Sector s Pricing Siebel Public Sector - Employee s All modules, except those in the "s Not Requiring CRM Base" section, require a Siebel CRM Base--see the price list supplement for

10 & Siebel Public Sector General Siebel Network Order Entry Siebel Public Sector s Pricing Siebel Public Sector Customer s The Siebel CRM Customer s are available, and may only be used by, customers of a Siebel customer. & Siebel Public Sector Customer Portal Siebel Public Sector eserv 80,000 17, Processor Siebel Public Sector s Pricing Siebel Public Sector Partner s & Siebel Public Sector Partner Portal Siebel Public Sector Partner Portal Registered Real-Time Decisions (RTD) s RTD Siebel Next Best Action 92,000 20, Processor Oracle Policy Automation s NOTE: The number of licenses required for Oracle Policy Automation Connectors is determined by counting the number of processors or application users for the OPA instances being connected to. For instance, if the customer uses Processor licenses to connect Siebel to OPA, the number of processors needed are & Policy Automation Authoring Oracle Policy Modeling 100,000 22, Policy Automation Deployment Oracle Policy Automation 200,000 44, Processor Oracle Policy Automation 1, Oracle Policy Automation for Mobile Dev 1, Oracle Policy Automation for Oracle CR , Policy Automation General Oracle Policy Automation Connector for 80,000 17, Processor Oracle Policy Automation Connector for Oracle Policy Automation Connector for 50,000 11, Connected Instance 28 Oracle ATG and Endeca Offerings Midsize company price list price adjustment is available for all ATG and Endeca offerings (except ATG Web Commerce Business Intelligence Administrator). In addition, the midsize company pricing annual revenue threshold for ATG Web Commerce, ATG Web Commerce Search, Endeca Guided Search, and Endeca Note that ATG Web Commerce Search now is on controlled availability. The preferred search product for Oracle is now Endeca, so please position Endeca Guided Search Oracle ATG and Oracle Endeca product are eligible for use with the Oracle Specific Technology Products listed on the Oracle Technology Global List. Oracle ATG now is available with Oracle BI Foundation Suite for Oracle s. For details, please refer to the Oracle s Table available at & All ATG parts require a CX Cloud First Solution Assessment prior to quoting to a customer. The CX Cloud Assessment for Oracle Commerce form is located on esource with the Siebel price lists at: > Home > Lists & Supplements > Siebel s > CX Cloud First Solution Assessment for Oracle Commerce If you are an Oracle partner, please contact your Oracle PRN Representative for additional information.

11 ATG Commerce ATG Web Commerce 500, , ,000 Requests per Day 56 WebCenter Sites for ATG Web Commerce 40,000 8, ,000 Requests per Day 30, 31 50,000 11, , ATG Web Commerce ATG Web Commerce Search 160,000 35, Processor 29, 54 ATG Developer and Administrator ATG Web Commerce 5,000 1, ATG Knowledge Manager ATG Web Knowledge Manager 10,000 2, ATG Web Knowledge ATG BI is available only to existing 200,000 customers still running v , or older--with approval. New customers Processor or anyone running a version newer 54 than 10.1, must purchase OBI ATG Busine Foundation Suite (available in AST or standard licensing on the Oracle Technology price list). ATG Web Commerce 50,000 11, Computer 32,33,53,54 X ATG Web Commerce 20,000 4, ,33,53,54 X Endeca Search Endeca Guided Search 150,000 33, ,000 Queries per Day Endeca Experience Manager 100,000 22, ,000 Requests per Day Endeca Search Add-Ons Endeca Relationship Endeca Developer and Administrator Endeca Developer 45,000 9, Processor X 5,000 1, Oracle Knowledge s Oracle Knowledge - Oracle Knowledge Standard Edition offerings are limited to 10 moderators in the community forums and access by 250 partner organizations. - Oracle Knowledge Standard Edition offerings do not include Industry ontology's (pre-packaged dictionaries with common industry terminology) and Guided - Oracle Knowledge Enterprise Edition customers receive everything in the Standard Edition version plus unlimited forum moderators, unlimited partner - Oracle Knowledge for Web Self-Service (Standard and Enterprise) include all Web Self-Service interfaces owned by the client, including the www support - When quoting Knowledge for Web Self-Service only count processors used by the out-of-the-box Web Self-Service UI (Information Center), or processors - Oracle Knowledge for Contact Center licenses are required for all knowledge authors or other users such as approvers and reviewers contributing to - Oracle Knowledge is eligible for use with the Oracle Specific Technology Products listed on the Oracle Technology Global List. For details, & Knowledge Enterprise Edition Oracle Knowledge for Contact Center En 2, Oracle Knowledge for Web Self Service 300,000 66,000 Processor Knowledge Standard Edition Oracle Knowledge for Contact Center St 1, Oracle Knowledge for Web Self Service 150,000 33,000 Processor Knowledge Analytics Oracle Knowledge Analytics 5,800 1,276 5 Oracle ATG Click-to-Call, Live Help, and Recommendations Note: Click to call is now on Controlled Availability and is also planned to be End Of Life on July 31st This date has been selected to cover a considerable number of existing From June 1st 2017, contract renewals will only occur on an exceptional basis, and will not have end dates that go beyond July All deals that include Click to Call either Interactions Cloud Service or Standard Telco Cloud Service require CA approval. Maximum discount on the below products is 25%, with the exception of: 1) no discounting allowed on Click-to-Call Standard Telco Cloud Service as these are pass-through Click-to-Call Monthly Subscription Subscriptio n Quantity Part Number Click-to-Call In See Click-to-Call Rate Card 1,000 Interactions 35,36,38,40,54 10,000 - B85961 Click-to-Call S Click here for Telco Rate Schedule Minute 36, B85962 Oracle Click-to-Call Cloud Service Rate Card Oracle Click-to-Call Cloud Service, is priced per thousand Interactions (CPM) sent annually. The quoted quantity may be any number within the "Quantity for Quote" banding. In table below, For example, the price a customer bands are requires converted an to annual the quantity volume of used 300,000 for quoting Interaction by dividing Credits. annual Note volume that it resides of Interactions in price by band 1, Now To ensure divide 300,000 pricing is by correct: 1,000 to 1) arrive match at the the customers' quote quantity required of 300. Look across the row and notice that it is indeed located within the band, then multiply 300 by the CPM rate of (USD) for an annual cost of 133,200 (USD). Volumes can be any quantity as it will be multiplied by the appropriate CPM price. Note that CPM = Cost per Mille (thousand) and has no relationship with time; volume for Oracle Click-to-Call Cloud Service is 10,000 annual Interactions.

12 Click-to-Call Interactions Bands Annual Message Volume Quantity for Quote Band Band Begin to Band End Band Begin to Band End 1 10,000-49, ,000-99, , , , , , , ,000-1,499, , ,500, ,500 + CPM Subscription Live Help On Demand Annual Fee Oracle Live Help is on Controlled Availability (see CA footnote) and requires approval to quote for any reason. No new customers will be allowed and approval to quote Live to existing Help Interactions customers On will Demand be under special circumstances only. Live Help customers should move to Click-to-Call Cloud Service or other Oracle SaaS products. 10,000-49,999 Interactions 600 Included 1K Interaction Credits 37,38,54 50,000-99,999 Interactions 550 Included 1K Interaction Credits 37,38,54 100, ,999 Interactions 500 Included 1K Interaction Credits 37,38,54 250, ,999 Interactions 450 Included 1K Interaction Credits 37,38,54 500, ,999 Interactions 400 Included 1K Interaction Credits 37,38,54 750,000-1,449,999 Interactions 350 Included 1K Interaction Credits 37,38,54 1,500,000 + Interactions 300 Included 1K Interaction Credits 37,38,54 Live Help Chat On Demand Monthly Fee 3-49 Seats 100 Included Hosted Named 38,39, Seats 95 Included Hosted Named 38,39, Seats 85 Included Hosted Named 38,39, Seats 75 Included Hosted Named 38,39, Seats 65 Included Hosted Named 38,39,54 Live Help On Demand 3-49 Seats 30 Included Hosted Named 38,41, Seats 28 Included Hosted Named 38,41, Seats 25 Included Hosted Named 38,41, Seats 22 Included Hosted Named 38,41, Seats 20 Included Hosted Named 38,41,54 Live Help Cobrowse Chat On Demand 20 Included Hosted Named 38,42,54 X Live Help Cobrowse Phone On Demand 40 Included Hosted Named 38,43,54 X Recommendations On Demand Annual Fee Oracle Recommendations On Demand is on Controlled Availability and requires approval to quote for any reason. No new customers will be allowed and approval to Recommendations quote to existing customers Single-Channel will be On under Demand special circumstances only. Oracle Recommendations On Demand customers should move to Click-to-Call Cloud Service or 1,000,000-4,999,999 Web Sessions 3,600 Included 1M Web Sessions 38, 44, 54 5,000,000-9,999,999 Web Sessions 3,000 Included 1M Web Sessions 38, 44, 54 10,000,000-24,999,999 Web Sessions 2,500 Included 1M Web Sessions 38, 44, 54 25,000,000-44,999,999 Web Sessions 2,100 Included 1M Web Sessions 38, 44, 54 50,000,000-74,999,999 Web Sessions 1,800 Included 1M Web Sessions 38, 44, 54 75,000, ,999,999 Web Sessions 1,600 Included 1M Web Sessions 38, 44, ,000,000+ Web Sessions 1,400 Included 1M Web Sessions 38, 44, 54 Recommendations Multichannel On Demand 1,000,000-4,999,999 Web Sessions 4,800 Included 1M Web Sessions 38, 45, 54 5,000,000-9,999,999 Web Sessions 4,000 Included 1M Web Sessions 38, 45, 54 10,000,000-24,999,999 Web Sessions 3,200 Included 1M Web Sessions 38, 45, 54 25,000,000-44,999,999 Web Sessions 2,800 Included 1M Web Sessions 38, 45, 54 50,000,000-74,999,999 Web Sessions 2,300 Included 1M Web Sessions 38, 45, 54 75,000, ,999,999 Web Sessions 2,000 Included 1M Web Sessions 38, 45, ,000,000+ Web Sessions 1,800 Included 1M Web Sessions 38, 45, 54 Recommendations Add-ons Monthly Fee Recommendations Additional Catalog On Dema 250 Included Product Catalog 38, 46, 54 Recommendations Large Catalog On Demand 750 Included Product Catalog 38, 47, 54

13 Oracle Productivity Kit (UPK) s Note: The Siebel Productivity Kit for Oracle Customer Hubs module covers the product formerly named Siebel Universal Customer Master. & UPK Oracle Productivity Kit Standard (U 17,500 3, UPK Developer 48, 54 Oracle Productivity Kit Standard (U , Oracle Productivity Kit Standard (U Employee 48, Oracle Productivity Kit Professiona 17,500 3, UPK Developer 48, 54 Oracle Productivity Kit Professiona , Oracle Productivity Kit Professiona Employee 48, Oracle Master Data Management s Customer Hub provides rights to use Oracle Customer Data Hub (CDH) and/or Siebel Universal Customer Master (UCM). If running both, licenses for the sum total NOTE: of For item Master records Data managed Management across the (MDM) 2 products, must the be Oracle purchased. EBS applications products Product Hub include provides the standard, rights to use restricted Product use Information of underlying Master Oracle (PIM) technology. Data Hub The Siebel applications products do not include a restricted use of underlying Oracle technology. & Master Data Management - Customer Oracle Customer Hub B2B Record 51 50,000 Oracle Customer Hub Record 51 50,000 Customer Hub & (Customer Hub Hub Add-on options o are available only with Siebel UCM) option: Oracle Activity Hub B2B Record 50,000 option: Oracle Field Service Hub B2B Record 50,000 option: Oracle Marketing Hub B2B Record 50,000 option: Oracle Sales Hub B2B Record 50,000 option: Oracle Service Hub B2B Record 50,000 Master Data Management - Customer Hub for B2C Oracle Customer Hub B2C Record 51 1,000,000 Oracle Customer Hub Record 51 1,000,000 Customer Hub & Customer (Customer Hub Add-on Hub options are available only with Siebel UCM) option: Oracle Activity Hub B2C Record 52 1,000,000 option: Oracle Field Service Hub B2C Record 52 1,000,000 option: Oracle Marketing Hub B2C Record 52 1,000,000 option: Oracle Privacy Management Record 52 1,000,000 option: Oracle Sales Hub B2C Record 52 1,000,000 option: Oracle Service Hub B2C Record 52 1,000,000 Master Data Management (Vertical - MDM Customer options are Hub available only with Siebel UCM) Oracle Automotive Captive Finance Cus Record 52 1,000,000 Oracle Case Hub Record 52 1,000,000 Oracle Higher Education Constituent Hu Record ,000 Oracle Life Sciences Customer Hub Record ,000 Master Data Management - Product Information Management (PIM) Oracle Product Hub Record 51 20,000 Oracle Product Hub Add-on Record 51 20,000 Master Data Management - Administrative & Development Oracle Customer Hub Data Steward 5,795 1, Oracle Higher Education Constituent Hu 5,795 1, Oracle Product Hub Data Steward 5,795 1, & Master Data Management - Enterprise Data Quality Oracle Enterprise Data Quality Address 63,300 13, Processor 4 Oracle Enterprise Data Quality Standard 275,000 60, Processor 4 Oracle Enterprise Data Quality Profile an 150,000 33, Processor 4 Oracle Enterprise Data Quality Product 150,000 33, Processor 54 4 Oracle Watchlist Screening 200,000 44, Processor 54 4 Recommended Siebel Op The options listed below are suggested MDM options when running Siebel UCM and are listed here for reference only. Pricing for Data Quality is found in the "Siebel CRM Siebel General" Data Quality section and pricing for Tools is found in the "Siebel CRM Tools and Servers" section of the Siebel price list. Siebel Tools Siebel Test Automation Interfaces Pricing 1 Siebel Server Extensions for UNIX is required to operate Siebel on a supported Unix or Linux operating system. See the SR&SP for specifics on supported platforms. 2 s of Siebel Server Sync-Microsoft Exchange Server must include anyone that accesses the MS Exchange server and benefits from the sync to Siebel whether or not they are a licensed Siebel user.

14 3 Siebel Mobile should be purchased only for customers that will access Siebel in the offline mode on mobile devices. Access to this functionality in a connected mode is 4 granted Access to through the Siebel the Siebel Configurator CRM Base runtime license, user interface so there is requires no need a user to purchase of Siebel anything Configurator extra if Runtime only the connected for each user mode accessing is being the used. Siebel Configurator functionality. 5 To utilize the constraints engine, Siebel Configurator - Runtime requires a license of the Siebel Configurator Administration Server. 6 To cleanse data at the time of data entry in Siebel CRM, customers must purchase Siebel Data Quality. 7 If the segmentation feature of Campaign Management is desired, a license for the Siebel Marketing Server is required. 8 The Siebel Marketing Server is licensed on the basis of the number of unique Marketing Records (including contact records, prospect records and records in external 9 data Siebel sources), Loyalty is which available the Customer only with may the Siebel access Industry using the base Siebel applications Marketing (SIA Server. builds). It is not available with the Siebel Horizontal base applications (SEA builds). 10 Siebel Warranty Validation Server requires licensing only the computers on which Oracle Policy Automation is installed. 11 Siebel Customer Content may be purchased without a Siebel base. This is useful for situations where the user requires a small subset of Siebel CRM functionality. In 12 this Each situation employee each agent responding to of employee Siebel Customer service requests Content requires an a Siebel HelpDesk of either Siebel HelpDesk license. Online or Siebel Content Publishing. 13 Siebel Communications, Media and Energy customers are recommended to license Siebel CME Quote and Order Capture for Customers for each of Siebel 14 Note Configurator that use of Runtime Siebel for Smart Customers. Answer for both customer and employee facing applications enables increased feedback to the self-learning capabilities of Siebel Smart 15 Answer The Siebel and Customer improves Order overall Management accuracy. Administrator for Partners is required for each user that wishes to administer the Siebel Customer Order Management 16 Administration Oracle Order and Server Service from Management the partner side. (OSM), Partner on the administrator Communications licenses GBU are price not included list, should with be the positioned Siebel Customer for communications Order Management industry prospects Administration who Server require for 17 decomposition Siebel CME Quote and and orchestration Order Capture capabilities for Partners for order is not delivery. available OSM in IEOP is pre-integrated (SI) mode. Both to Siebel Siebel CRM Partner in Oracle s Commerce end-to-end (Siebel market CRM) solution and Siebel Rapid CME Offer Quote Design and Order and 18 Capture All Siebel for Field partners Service options options are are required available to enable to users full of Siebel Communications, Insurance Field Service. Media and Energy order processing functionality. 19 It is recommended that customers implementing Siebel Financial Services Customer Order Management for Banking also license, in addition to the required modules, 20 Siebel The Siebel Dynamic Pharma r Marketing and Siebel Server Configurator is licensed Runtime. on the number of unique customer records (including both contact records, prospect records and records in external 21 data Siebel sources) Details is which priced the per Customer may access and using the per the Computer Siebel Pharma capacity Marketing is based Server. on Concurrent A Brand s. is a Additional product server capacity offering for that each corresponds Computer to is a purchased specific 22 through Demantra a server products pack. are All placed employees, in the Siebel partners price and list customers for reference of Siebel only. They accounts are quotable utilizing Siebel under Details the Oracle-Supply require a Chain Planning license. section of the quoting tool. While 23 they Siebel do OGC not require Quote and a Siebel Order base Capture application, for Partners they is are not complementary available in IEOP to Siebel (Hi) mode. Trade Both Promotions. Siebel Partner Commerce (Siebel CRM) and Siebel OGC Quote and Order 24 Capture Siebel Group for Partners Inventory options and Execution are required and to Siebel enable Group full order Sales processing and Event functionality. Management require approval prior to quoting to a customer. See Controlled Availability 25 listing Oracle for Policy approvers. Automation for Oracle CRM On Demand licenses are limited for use directly with Oracle CRM On Demand. Any customer wishing to use Oracle Policy 26 Automation users with of other Oracle applications, Policy Automation must purchase for Oracle the CRM standard On Demand full use can Oracle be Policy shared Automation across more licensing. than one Customers Oracle CRM may On license Demand Oracle instance. Policy Automation for use 27 Oracle Policy Automation Connector for Oracle CRM On Demand is licensed for each instance of Oracle CRM On Demand to which Oracle Policy Automation is being 28 connected. For the purposes of the following program: Oracle ATG Web Commerce Search, only the processors on which queries are processed must be counted. You do not 29 need Oracle to WebCenter count processors Sites for on Oracle which ATG the program Web Commerce is running can for only indexing be used content to serve in configured content to content ATG, either sources by delivering as long as it the to ATG foregoing Web Commerce is the only or use by of delivering the program it 30 directly The number to the of end licenses user browser. for Oracle In WebCenter addition, WebCenter Sites for Oracle Sites for ATG ATG Web Web Commerce Commerce must can be, only at a be minimum, used to serve equal content to the number to Web of sites licenses that are of Oracle also being ATG served Web by 31 Commerce. The Oracle ATG Web Commerce Business Intelligence program and the Oracle ATG Web Commerce Business Intelligence Administrator program may only be used in 32 conjunction The Cognos with BI Consumer either the Bundle Oracle ATG is included Web Commerce in the Oracle program ATG Web and/or Commerce the Oracle Business ATG Web Intelligence Knowledge program Manager and program. is comprised You may, of (a) however, one (1) reporting expand your engine data for 33 anonymous The Oracle ATG viewers Web consisting Commerce of Business no more than Intelligence two (2) processors Administrator and program four (4) has total a cores, discounting (b) unlimited of 40% anonymous and does report not viewer receive seat the midsize licenses, price (c) one list adjustment (1) Named BI for any size customer. Pricing 34 Click-to-Call Interactions Cloud Service include only click-to-call interactions. Customers must purchase Click-to-Call Interactions Cloud Service for click-to-call usage. One 35 Interaction Click-to-Call Credit Standard equals: Telco one Cloud completed Service Call is required (user initiates for customers PC-to-phone who purchase call and is Click-to-Call connected to Interactions destination Cloud phone Service number). for Call Interaction usage. Click-to-Call Credits are valid Standard for one Telco year Cloud Charges Service are is applicable quoted as to $0, leg but 1 and billed leg monthly 2 for phone-to-phone and includes a single calls, and charge for leg for 2 per-minute only for PC-to-phone telephony toll calls. charges Charges on all are completed calculated phone-to-phone based upon the calls cost and per PC-to- minute 36 Live per Help leg as Interactions reflected in On the Demand Rate Schedule. include Call, Charges Chat, are and calculated interactions. based on Customers Leg 1 connection must purchase time multiplied Live Help by Interactions the applicable On rate Demand per minute, for call plus usage. leg Live 2 connection Help 37 Technical Chat On Demand support Hosted is included Named in usage seats fees for and all Live Click-to-Call Help Interactions On Demand Cloud Hosted Service, Named Live Help seats On Demand, are not and required Recommendations if customer purchases On Demand Live Help products. Interaction 38 Separate Live Help Chat set-up On fees Demand are required Hosted and Named are determined seats are by Oracle billed monthly Consulting and Services include Chat via a application Statement of and Work. unlimited Ongoing Chat consulting usage. Customers services beyond may purchase the set-up either term Live may 39 Help For new Chat deals, On Demand purchase Hosted of the Named Click-to-Call Cloud seats or Service Live Help also Interactions requires the On purchase Demand of for a Oracle Chat usage, Click-to-Call but not Cloud both. Service Implementation Services, found on the 40 RightNow Live Help List On Demand Hosted Named seats are billed monthly and include Response application and unlimited usage. Customers may purchase either 41 Live Help Cobrowse On Demand Chat On Hosted Demand Named Hosted Named seats or Live seats Help are Interactions billed monthly, On Demand include Cobrowse for Response application usage, (View/Point but not and both. Remote Control features) and are 42 licensed Live Help for Cobrowse use with Phone Live Help On Chat Demand On Demand Hosted Named Hosted Named seats are seats billed or monthly, Live Help include Interactions Cobrowse On Demand application for (View/Point Chat usage and only. Remote Control features), and are 43 licensed Recommendations for use with Single-Channel Live Help Interactions Usage On On Demand includes for Calls Recommendations only. product with unlimited presentation of product recommendations in a single channel. 44 Available Recommendations channels Multichannel include Web, On Live Demand Help Agent includes Console, Recommendations or REST API. product Customer with chooses unlimited one presentation channel. of product determined recommendations by aggregated across annual two web or more sessions channels. 45 Available Recommendations channels Single-Channel include Web, Live On Help Demand Agent and Console, Recommendations or REST API. Multichannel Customer may On choose Demand two include or more hosting channels. for one product determined catalog. by Recommendations aggregated annual web 46 Additional Recommendations Catalog On Single-Channel Demand applies On Demand to each additional and Recommendations deployed product Multichannel catalog. On Demand include hosting for up to 500,000 products per product catalog. 47 Recommendations When licensing Oracle Large Catalog Productivity On Demand Kit Standard, is required you for must each license deployed a minimum product of catalog one (1) UPK with more Developer than 500,000 and either products, and s is purchased for UPK in Standard increments or of 48 Employees Oracle Customer for UPK Master Standard; Data Management Integration Options are available for: Siebel CRM; Oracle E-Business Suite; Oracle Communications Billing and Revenue 49 Oracle Management. Product Each Master Option Data Management must be licensed Integration separately. Options are available for: Siebel CRM; and Oracle E-Business Suite, and Oracle Communications Billing and 50 Revenue Management. Customer Hub Each provides Option rights must to use be licensed Oracle Customer separately. Data Hub (CDH) and/or Siebel Universal Customer Master (UCM). If running both, licenses for the sum 51 total This option of item is records not available managed with across Oracle the ebusiness 2 products based must MDM be purchased. Hubs. It is only Customers available using with both Siebel Oracle Universal and Siebel Customer technology Master (UCM) must be and sure Siebel to purchase CRM applications. licenses to 52 This product contains third-party functionality and can be licensed only using the standard, assigned price list metric. No enterprise metric or other non-standard metric 53 may This product be used is to on license Controlled this product. Availability This (CA) product and/or must Engineered also be sold Qualification with a fixed and quantity requires and approval. cannot be For sold more with information an unlimited on CA quantity, process as and part approval, of a ULA, please capped refer ULA, to 54 the Siebel Controlled CRM Base Availability requires section a CX Cloud on esource First Solution at Assessment prior to quoting. > Home The CX (tab) Cloud > Assessment Lists & Supplements for Siebel form > Controlled is located Availability on esource Lists with and the Questions. Siebel price lists at: > Home > Lists & Supplements > Siebel s > CX Cloud First Solution Assessment for Siebel 55 If you are an Oracle partner, please contact your Oracle PRN Representative for additional information. These Oracle Commerce offerings require a CX Cloud First Solution Assessment prior to quoting to a customer. The CX Cloud Assessment for Oracle Commerce form is located on esource with the Siebel price lists at: > Home > Lists & Supplements > Siebel s > CX Cloud First Solution Assessment for Siebel If you are an Oracle partner, please contact your Oracle PRN Representative for additional information. DEFINITIONS : is defined as an individual authorized by you to use the applicable licensed application programs which are installed on a single server or on multiple servers $M regardless in of whether Annual the individual Revenue: is is actively defined using as one the million programs U.S. at dollars any given excluding time. taxes If you processed license the through Oracle Self the licensed Service Work program. Request For Oracle option Self-Service in conjunction E-Billing with Oracle products, Enterprise the Annual 1,000 Claims: Revenue is defined is equivalent as one to thousand the total invoiced unique claims amount processed for all company through accounts the program that have during at a least 12 month one enrolled period. user A unique per billing claim period. is defined as one of the following: OEM Claims entry, Connected supplier Instance: claims entry, is defined adjudication. as the configuration Claims flow through between to Oracle OPA for Policy automated Automation processing. Connector You for may Oracle not CRM exceed On Demand the licensed and the number Oracle of CRM transactions On Demand during instance s a 12 month web service Connector: endpoint. is defined For each as each Oracle connector CRM On connecting Demand instance the software configured, product with an an additional external Connected product. A Instance unique connector is required. is required for each distinct product that the software product is Cost required of Goods to interface. Sold: is defined as the total cost of inventory that a company has sold during their fiscal year. If Cost of Goods Sold is unknown to you then Cost of Goods Sold shall be $M equal Cost of to Goods 75% of Sold: total company is defined revenue. as one million U.S. dollars of the total cost of inventory that a company has sold during their fiscal year. If Cost of Goods Sold is unknown to you then Customer: Cost of is Goods defined Sold as the shall customer be equal entity to 75% specified of total on company the ordering revenue. document. The programs may not be used or accessed for the business operations of any third party, including but Customer not limited Account: to your is customers, defined as partners, each unique or your Customer affiliates. Account, There is designated no limitation by on a unique the number account of physical number, servers for which on the which billing such information programs is may managed be copied, or displayed installed using and used. the program, regardless of the number of individual account holders associated with such accounts.