JULY 2016 VERSION 1.0 WIRECARD.COM

Transcription

1 PAYOUT PRODUCTS CUSTOMISATION GUIDE JULY 2016 VERSION 1.0 WIRECARD.COM

2 CONTENTS 2 NON-DISCLOSURE AGREEMENT 3 CARD DESIGN 4 CARRIER 8 PAYOUT ENTERPRISE PORTAL (WEP) 9 CARD USER ACCOUNT MANAGEMENT PORTAL 11 DOS AND DON TS 13 APPROVAL PROCESS

3 NON-DISCLOSURE AGREEMENT 3 The reader of this document hereby undertakes to keep all information, documents and knowledge of whatever kind obtained by them or by any of our advisers or agents, whether orally, in writing or in any way recorded or by observation, ( the Information ), regarding the Wirecard Group in connection with the proposals referred to in clause below (hereafter referred to as WDP ), secret and confidential, and we further undertake, agree and acknowledge the following: The reader will not (save with the prior written consent of WDP or as required by law or the relevant regulatory body) communicate any of the Information to any other person or body (except associated companies), in connection with the proposals referred to in the clause below. The reader will not make or permit or procure to be made or solicit or assist any other person to make any announcement or disclosure of our discussions with WDP, whether or not any discussions commence, proceed or are terminated, without WDP s prior written consent, except as required by law or competent regulatory body. If agreements to any cooperation with WDP occur, at or after the date of such cooperation, no announcement of the cooperation will be made except by mutual agreement between WDP and the reader, or as required by law or competent regulatory body. The reader will make no use of the Information for any purpose other than giving consideration to the possibility of putting forward proposals concerning a potential cooperation with WDP or for the purpose of such proposals, and, in particular, but without prejudice to the generality of the foregoing, the reader will not use the Information to obtain any commercial benefit or for any purpose detrimental to WDP.

4 CARD DESIGN * FRONT SIDE OF THE CARD 4 STANDARD WIRECARD DESIGNS Corporate Card Commission & Salary Card Employee Benefit Card OPTION 1 No individual text or logo for the corporate customer Only name of the corporate on the card OPTION 2: No individual text or logo for the corporate customer Two lines for names of the corporate and e.g. the name of a card user CARD WITH CUSTOMISED DESIGN PR EPAID VA L I D THRU YOUR COMPANY 00/00 Card can be designed in alignment with the customer requirements It is possible to have one or two lines for names of the corporate and e.g. the name of a card user EXAMPLES OF CARDS WITH CUSTOMISED DESIGNS YOUR LOGO PREPAID P REPAI D VA L I D THRU YOUR COMPANY *) Approval Process and the needed formats etc. are displayed on page 00/ VA L I D THRU YOUR COMPANY 00/00

5 CARD DESIGN INDIVIDUALISATION POSSIBILITIES AND REQUIREMENTS 5 PREPAID YOUR COMPANY VALID THRU 00/00 NON-CUSTOMISABLE CONTENT AND POSITIONS Positioning and design of the MasterCard logo colour and positioning of the chip Positioning and design of the required embossed text (PAN, validity and name on the card), colour of the text is chosen with regard to optimised readability The card needs to have the label Prepaid above the MC logo REQUIREMENTS FOR IMAGES AND TEXT Gold, silver and certain other colour combinations can t be used The design must not have a negative impact on the readability If the card runs on a corporate BIN (e.g. corporate payout), the word Corporate has to be mentioned on the front side of the card THE DESIGN OF THE CARD MUST NOT CONTAIN ANY OF THE FOLLOWING Sexual subject matter of any nature Political subject matter of any nature Offensive racial/prejudicial subject matter of any nature Offensive religious subject matter of any nature Advertising of any nature Self-promotion of any nature (e.g. personal business card) Copyrighted material of any nature (only companyowned logos and trademarks) Branded products/services, including abbreviations, acronyms and/or symbols of any nature (only company-owned brands and related elements) Solicitations, including telephone numbers or services of any nature Celebrities/musicians/athletes/entertainers/public figures Affiliation with groups that are determined to be of a socially unacceptable nature, including scenes, names or symbols Subject matter of any nature that might result in card acceptance confusion for merchants Subject matter of any nature that might result in card fraud Any graphic design element that might reflect poorly or might engender hostility towards or derision of all or any of the MasterCard family of brands

6 CARD DESIGN CUSTOMISATION POSSIBILITIES AND REQUIREMENTS 6 THE TEXT ON THE CARD MUST NOT CONTAIN ANY OF THE FOLLOWING References to money transfer, transfer money or transmit money. (Transferring money is a regulated transaction in the United States which MasterCard is not permitted to carry out. For this reason please use an alternative. Good alternatives are money share, money distribution or money move.) Nothing is ever 100% perfect or the best. For this reason, you cannot use phrases like We are number one or The best exchange rates, guaranteed!. Good alternatives could be A leading prepaid card provider or Highly competitive exchange rates. No suggestion to customers that they cannot go overdrawn using their prepaid card. As much as it is an unlikely occurrence, it is still possible. Instead of saying No worrying about going overdrawn, you could use Only spend what you load. Any references to an account must be appropriate to context. This means that wording must make clear that an e-money account is not the same as a deposit account, i.e. it is not a savings vehicle and does not pay interest. References to disparage credit within your material. An example of this would be Without building up huge debt this is not acceptable. However, Only spend what you load is acceptable.

7 CARD DESIGN REAR SIDE OF THE CARD 7 STANDARD WIRECARD DESIGN No option to change the design and text Hotline number can be personalised to an individual customer number with 24/7 service availability, otherwise Wirecard standard 24/7 call centre number is used (if no customer-owned call centre) Wirecard identification number and if required loading number Electronic Use Only stating that for POS usage, accepting the card by reading the card with the blueprint paper is not allowed, as the balance may not be checked online (necessary for all prepaid cards or similar systems)

8 CARRIER * 8 Wirecard Card Solutions Ltd Wirecard Card Service PO Box Leipzig Germany YOUR COMMISSION PAYMENT CARD IS HERE. CUSTOMER LOGO CARRIER A4 format, standard paper (297 mm 210 mm) Carrier with standard text (black and white) Carrier contains the card Option to add a customised logo (maximum four-colour print) Standard positioning of the logo and the text Dear Mr Example, We are pleased to hereby provide you with your new Commission Payment Card. You can use the card to make payments throughout Germany at around 450,000 businesses and online retailers, wherever Master- Card is accepted. Of course, you can also use your Commission Payment Card abroad or to make withdrawals at cash machines. Please note, however, that charges may apply in these cases. You can use your Commission Payment Card in just a few easy steps: Please sign the designated area on the back of the card. Sign in on the account management portal at with the username (your company address) and one-time password which you have received from us by . Then create your own personal password. Your card PIN is indicated on the account management portal. We hope you enjoy using your Commission Payment Card! Best regards, Your Wirecard Card Service PLEASE DON T FORGET TO SIGN THE BACK OF YOUR CARD! Wirecard Card Service PO Box Leipzig Germany Telephone +49 (0) * Kontakt.payoutcard@wirecard.com Wirecard Card Solutions Ltd Grainger Chambers 3-5 Hood Street Newcastle upon Tyne NE1 6JQ UK Managing Directors: Tom Jennings, Thomas Kaeppner Registration Number: * You will be charged by your telephone company for a call to the German landline. ENVELOPE Standard C6 envelope ( DIN lang according to DIN 676 / 5008) No customisation possible for text and graphics on the envelope *) Approval Process and the needed formats etc. are displayed on page

9 PAYOUT ENTERPRISE PORTAL (WEP) 9 URL Standard URL (wep.wirecard.com) CORPORATE WEP PORTAL STRUCTURE Standard login page with no possibility of customisation Customisable administration area LANGUAGE English German LOGIN PAGE Standard login page No customisation possibilities regarding colour, logo or text *) Approval Process and the needed formats etc. are displayed on page

10 PAYOUT ENTERPRISE PORTAL (WEP) 10 ADMINISTRATION AREA (EXAMPLE CUSTOMISATION POSSIBILITIES) LOGOS AND PICTURES Possibility of using own logo and pictures Logo or picture can be placed in the banner on top Wirecard logo can be removed if requested COLOURS Colour can be changed in the banner on the top Colour range based on RGB codes No possibility to change the text, except the customised company name If no customised content needed, Wirecard standard is used

11 CARD USER ACCOUNT MANAGEMENT PORTAL * 11 URL Redirect to customised URL possible, the URL has to be set up by the customer (otherwise Wirecard standard URL per customer) LANGUAGE (ALL PAGES) English German SAMPLE LOGIN PAGE DEFAULT BACKGROUND COLOUR OPTIONS Dark blue Light grey LOGOS AND PICTURES Possibility of using own logo, pictures or front design (otherwise Wirecard standard with two background colour options can be used, combined with own logo) Wirecard logo on the landing page can be removed if requested COLOURS Possibility of using own colours Colour can be changed in the banner on the top and for the buttons Colour range based on RGB codes No possibility to change the text, except the customised company name If no customised content needed, Wirecard standard is used *) Approval Process and the needed formats etc. are displayed on page

12 CARD USER ACCOUNT MANAGEMENT PORTAL 12 CARD USER ADMINISTRATION AREA (EXAMPLE CUSTOMISA- TION POSSIBILITIES) LOGOS AND PICTURES Possibility of using own logo, pictures or front design (otherwise Wirecard standard with two background colour options can be used, combined with own logo) Logo or picture can be placed on the page Wirecard logo page can be removed if requested COLOURS Possibility of using own colours Colour can be changed in the banner on the top and for the buttons Colour range based on RGB codes No possibility to change the text, except the customised company name If no customised content needed, Wirecard standard is used OPTIMISED DESIGN FOR Desktop, tablet and mobile

13 13 WE DO DOS AND DON TS WE DON T Offer the customer the possibility of customising the: cards, carrier, Account Management Portal and Wirecard Payout Enterprise Portal according to the framework displayed in this guide. Provide additional guidance on the customisation possibilities for the cards, carrier, Account Management Portal and Wirecard Payout Enterprise Portal in case additional support is needed. Create and discuss individual customer designs for the cards, carrier, Account Management Portal and Wirecard Payout Enterprise Portal; we just approve and implement the designs the customer provides us with according to the guide. Adopt the text in the carrier, Account Management Portal and Wirecard Payout Enterprise Portal. Set up customer-specific URLs like textcompaniespayoutcard.com. Check and approve the design in alignment with Master- Card and the personalisation bureau.

14 APPROVAL PROCESS GENERAL You would need to provide us with any logos, card images and specific designs that are needed We can work with every design, but it has to be legal and needs approval from us Files and text (normal mail is sufficient) have to be named in a manner that is clearly understandable in regard to which file shall be used where, e.g. on the card, the carrier, the Payout Enterprise Portal (WEP) or the Card User Account Management Portal (or the same file for different locations) In general you can provide us with the biggest image available and we then shrink it if needed Send necessary documents to: product.mgmt.issuing@wirecard.com Feedback on whether it is approved or not is returned to sender within three business days (no individual card); in the case of individual card design, MasterCard approval is needed feedback in five business days REQUIREMENTS FOR THE DIFFERENT CUSTOMISATION OPTIONS CARD The design is provided using a JPEG file *.jpg ( pixels and 300 dpi, CMYK colours, not RGB) CARRIER The logo has to be provided using a JPEG file *.jpg (min pixels and 300 dpi) PAYOUT ENTERPRISE PORTAL (WEP) The logo has to be provided using a JPEG file *.jpg (min pixels and 300 dpi ) Colour of the banner has to be submitted using the RGB code e.g. (0 0 0) CARD USER ACCOUNT MANAGEMENT PORTAL Colour of the banner and/or the background and/or buttons has to be submitted using the RGB code e.g. (0 0 0) Picture parts Logo: min. 0.2 MP ( or ) Background: min. 3 MP (2048 px 1536 px) Card images: min. 0.2 MP (600 px 380 px) and they should be in PNG format with transparency Fonts: formats eot, woff, otf and ttf so we can support all browsers