AribaPay Overview for Customer Support July Public

Transcription

1 AribaPay Overview for Customer Support July 2014 Public

2 Agenda 1. Overview of AribaPay 2. Tasks that Suppliers Complete 3. AribaPay in Admin App 4. Discover Details 5. Templates 2

3 Overview of AribaPay

4 What is AribaPay Solutions to the challenges: Provides a list of invoices numbers associated with each payment Track and Trace feature to provide beginning to end visibility into payment status from customer. See where the payment is in the process through your Ariba Network account. Easily identify differences in invoice payment values compared to the original value of your invoice submitted. Projected Settlement Date Provides suppliers better insight and transparency into future cash flow management. 4

5 AribaPay: Before and After Unintegrated High Touch Paper-Intensive Opaque Purchase Order Invoice? Payment Remittance Advice Existing Transaction Bank / Check Issuance Provider Closed-loop Secure Auditable Transparent Trackable Purchase Order Invoice Payment Remittance Advice with AribaPay 5

6 Tasks that Suppliers Complete

7 The Process TRR Sent to Supplier Supplier accepts TRR and completes the Agree to Enable AribaPay task Discover Contacts Supplier Within 3 business days, Discover will contact supplier and have them complete the onboarding form and then issue their APMID Supplier Enters APMID on AN The requestor enters their APMID via the Enable AribaPay task and an is triggered to the approver Supplier Confirms AribaPay After the approver enters information, the supplier completes the Confirm AribaPay for this Relationship task Supplier is Ready to Transact Once the go live notification is sent, the supplier will begin to receive their payments through AribaPay 7

8 TRR Sent to Supplier

9 Agree to Enable AribaPay in your Network Account The new Task assigned is AribaPay. When expanded you will see the five new activities assigned to complete your AribaPay account configuration. To begin the enablement of AribaPay you will manually agree to begin the process by selecting Complete Task. 9

10 Agree to Enable AribaPay in your Network Account After you have selected Complete Task a popup window will appear asking to confirm the Completion of this activity. Select Complete and you will the Agree to Enable AribaPay. 10

11 Discover Contacts Supplier

12 Complete the Onboarding Form to Discover Network Discover will send a Supplier Enrollment Request form. By completing this form and sending it to Discover, the supplier is registering their bank account on the Discover Network and will be assigned an AribaPay Merchant ID (APMID) number. The APMID will be entered into their Ariba Network account for payments to process from T-Mobile. 12

13 AribaPay Terms Requestor This role must be a user on the company s Ariba Network account. The Requestor will be responsible for configuring the account setup within Ariba to receive payments through the AribaPay offering. The Requestor will enter the AribaPay Merchant ID (APMID) number on the Ariba Network. The Requestor should have knowledge and access of the bank accounts being used for settlement and current Accounts Receivable practices. Approver This role will be a check point for information being put into the Ariba account by the Requestor for AribaPay. The approver doesn t need access to the companies Ariba Network account. The approver should have knowledge of the bank account number being used for settlement. APMID - This stands for AribaPay Merchant Identifier. This is the identifier you receive when you register your bank account information on the Discover Network. This ID will link your Ariba Network account to your settlement bank account registered on the Discover Network. 13

14 Supplier Enters APMID on AN

15 APMID This is an example of an that a supplier would receive from Discover. The AribaPay Merchant ID (APMID) number can be found here. 15

16 Enter APMID in Supplier s Account Step 1 Click here Step 2 Step 3 Click here Enter APMID here 16

17 Enter APMID in Supplier s Account Step 4 Agree to the terms of use and click Send to Approver button 17

18 Approver is Sent Notification One the approver is sent notification that the APMID has been entered into the network, this is what will appear: 18

19 Approver Role Approving the APMID and correct bank account number The Approver will receive an automatic from the Requestor through the Ariba Network. The will contain all the account information the Requestor has configured. To the right is a sample of the Approver . Selecting Click here will prompt the Approver to input the last 4 digits of the bank account assigned during APMID setup and Approve AribaPay for this account to receive settlement from your customer relationships on the Ariba Network Ariba - an SAP company. All rights reserved. Public 19

20 Supplier Confirms AribaPay

21 Supplier Confirms AribaPay for This Relationship After the approver has entered the last 4 digits of their bank account number to complete the dual user verification, the supplier must then complete the Confirm AribaPay for This Relationship task. 21

22 Supplier is Ready to Transact

23 Supplier Confirms AribaPay for This Relationship Rich remittance information including every invoice accompanying payment. Created at time of Invoice Approval, which can be days or weeks before payment sent. Clickable Invoice Summary information Opportunity for Supplier to spot payment issues sooner, assess internally and adjust receivable accordingly. For problem payments unintentionally short paid, resolves disputes faster 23

24 AribaPay in Admin App

25 AribaPay in Admin App Where to go to see the requestor and approver information. 25

26 AribaPay in Admin App Where to go to see the requestor and approver information. *The below information can be used to verify if you are speaking with the requestor or the approver. Also, you can use this to verify if their address is correct. **Please DO NOT update any information on this page, if something needs updated please send an to DL AribaPaySupport for assistance.** 26

27 Common Questions and Resolutions What is my APMID? Is AN my APMID? The requestor is sent the APMID number via . If you need to confirm the number, please use the Configure AribaPay Merchant ID section in admin app. The APMID is different than the ANID. I am trying to complete the Enable AribaPay task, but I cannot find my APMID. Confirm if the supplier has just completed the Agree to Enable AribaPay task. If so, let them know that this next step can be completed after they begin their communication with Discover. Discover will reach out to the supplier within about 3 business days. If they filled out the forms for Discover already, let them know that the requestor should be receiving an containing the APMID soon. 27

28 Common Questions and Resolutions Supplier gets the Either the AribaPay MID you entered is invalid or it is associated with an address that does not match the one in your profile error. Option 1: The supplier is entering their ANID instead of their APMID, confirm which number they are entering Option 2: The admin or another user other than the requestor is logging in to complete this information. Use admin app to confirm that the person you are speaking with is the requestor. Option 3: The requestor s may not match the of the user (same person but s listed differently in 2 different places). This can be confirmed in admin app. If this happens, please DL AribaPaySupport for assistance with updating the information. 28

29 Discover Details

30 Discover Contact Information to be distributed to suppliers if they need additional information: *During the enablement process for AribaPay, please direct any questions that you are unable to address to DL AribaPaySupport, instead of to Discover. Once the suppliers are enabled, any questions in regards to settlement can be directed to the Discover Operations Team at

31 Templates * templates are to be uploaded into Siebel soon for your use with suppliers. The templates are being tailored for Customer Support and Pengfei will be sending out an e- mail when then templates are ready with the names of the templates.

32 Template Description Dear [Service Request.Contact First Name] [Service Request.Contact Last Name], You should have received an invitation letter from the Ariba Network recently. The address that the message was sent from is: This will contain the information you need to initiate the registration process. The first step in the process is to review the Trading Relationship Request and reply to the request by doing the following: Access to the Ariba Network through the letter titled " T- Mobile is converting to document exchange on the Ariba Network " that was recently sent to you Go to the Action Required section and click where it says Click here to proceed. At this point you will be able to login with an existing account, or register as a new supplier. Once you are logged into your account, please follow these next steps in order to complete your Agree to Enable AribaPay task. 1. Go to the Enablement Task tab. 2. Expand the AribaPay section such that the five new activities that are assigned become visible. For the task titled Agree to Enable AribaPay, select Complete Task located on the far right. 3. Confirm the completion of this activity by selecting Complete. 4. Your Agree to Enable AribaPay task is now complete. Once you have agreed to enable AribaPay with T-Mobile, please wait patiently for our Supplier Enablement to reach out to you. This team will reach out to you directly, to provide additional information on how complete the remaining enablement tasks. Thank you for contacting Ariba Customer Support. Please reply to this or call customer support if you have any questions regarding this issue. Your Service Request number is [Service Request.SR Number]. Thank you, [Insert Name] Ariba Network Customer Support 32

33 Template Description Next Steps in Using AribaPay *Please use this template for a supplier who has accepted the Agree to Enable AribaPay task and needs more information on the next steps. Requestor Details Approver Details APMID Details 33

34 AribaPay Customer Assistance Process Reminders Service Requests (SR): All AribaPay SR s MUST have AribaPay listed as the Product Line If you use a template to create SR s for the Ariba Network you MUST change the Product Line field from Ariba Network to AribaPay You must select the correct customer Req. Account for AribaPay suppliers As of now, T-Mobile is the only customer using AribaPay and will be selected in most cases Transfer Process Do NOT refer suppliers back to T-Mobile in any scenario in which we would normally refer to the customer An should be sent internally to the Supplier Enablement (SE) team at DL AribaPaySupport using the Siebel template AribaPay Supplier Enablement [Internal] The SR must be left open until you receive confirmation that the SE team has contacted the supplier ALL transfer-related s MUST be documented in the Activities section of the SR Transfers to the SE team for T-Mobile suppliers include but are not limited to the below issues: Do I have to register on the Ariba Network to transact with T-Mobile? I did not receive my invitation or the link to register does not work I do not want to use Ariba How/When will I receive PO s? Will I use PO or non-po invoices? 34

35 Thank you Name Role Extension Kevin Murphy Dan Veres Kristina Kelley Sandra Flores Project Coordinator Strategic Outreach Manager Strategic Outreach Manager Strategic Outreach Manager