elearning Program Course Descriptions

Transcription

1 elearning Program Course Descriptions When a situation happens, you want to ensure that your staff understands and is comfortable using the LiveProcess solution. Our elearning program is designed to provide your organization with the training you need to get full usage from the application. The courses focus on the skills, techniques, concepts, use cases and best practices needed to effectively leverage LiveProcess. You can use this document to track the courses you have taken. Administrative Series Designed for staff members with LiveProcess Administrator access ADMIN1: New Administrator Introduction to LiveProcess (60 minutes) If you are new to LiveProcess and have been designated as an Administrator, congratulations! Attend this comprehensive class to learn the ins and outs of getting your facility set up and running. You will learn the following during this class: Contact Management overview, Intro to Communications: Codes, Notifications, and Event Log, Overview of EM tools. ADMIN2: Contact Management (60 minutes) Learn how to manage your contacts within LiveProcess. This course will cover: Adding & Deleting Contacts, Updating contact profiles, assisting your contacts with changes and access. Also covered in this course is the Automated Contacts Self Maintenance (ACSM), including: ACSM Settings, Managing Auto-Maintained Contacts and ACSM Best Practices. ADMIN3: Contact Group Management (60 minutes) Learn how LiveProcess can save you valuable time when you need to reach a group of people. You will learn how to reach a pre-configured group of resources through multi-modal communication. This session explores the details of setting up your Contact Group Management from team mobilization fields to building and using contact groups. Coverage includes: Extended Contact Information (ECI), Building Groups (Automated & Manual), and Editing existing Groups. LiveProcess elearning Courses Page 1 of 7

2 ADMIN4: Communication Management using Codes & Notifications This course will focus on the two methods of communicating with staff. Codes which are preconfigured communications, and ad-hoc notifications will be discussed. Date Taken: / / ADMIN5: Event Log Management (60 minutes) This training session covers the LiveProcess Event Log from A to Z. It includes: starting an Event Log, communicating within the Event Log, filtering and searching the log and concludes with editing an Event Log and the After Action Report (AAR). ADMIN6: Document Management (30 minutes) Learn how to use the LiveProcess Document Library including: Loading Documents, document Associations, Sharing, using documents in the Event Log and Compliance. ADMIN7: Hazard Vulnerability Assessment (30 minutes) Explore how to use the LiveProcess Hazard Vulnerability Assessment engine: determining assessments for your existing hazards, creating custom hazards and how to link the mitigation documents and events. ADMIN8: Incident Command (ICS) & Job Action Sheets (JAS) (30 minutes) An in-depth look at the LiveProcess Incident Command System (ICS), where we learn about: using the ICS, customizing Roles, customizing ICS by Hazard, customizing the ICS structure and using the ICS during an event (via the Event Log). We will also take time to explore the Job Action Sheets (JAS) and how they can be used, customized, and printed. LiveProcess elearning Courses Page 2 of 7

3 ADMIN9: LiveProcess Roles and Permissions (30 minutes) Please join us for a review of all the various roles and permissions available within the LiveProcess application. ADMIN10: Compliance Tool Sets A comprehensive review of all the compliance tools available in LiveProcess will be covered including NIMS, HICS and Joint Commission. We will cover how to track and report on your compliance. Date Taken: / / ADMIN11: Creating Custom Contact Fields (ECI) Custom contact fields is a great feature that allows you to expand the data that is used to filter and Select which staff to send codes or notifications. Date Taken: / / ADMIN12: Using Inventory The Inventory module within LiveProcess allows you to track and manage all inventory. Date Taken: / / LiveProcess elearning Courses Page 3 of 7

4 User Series Designed for staff members with Standard User, Codes Operator or Notification Only access levels. USER1: Are you a new user to LiveProcess? If you are a new user to LiveProcess (or just need a refresher!), take this basic course to get you started. The topics that will be covered are how to update your contact profile, how to call a code, how to send a notification and the best practices for using the event log. ASCM1: For those of you who are using the Automated Contact Self Maintenance System (ACSM): I received a request to update my Contacts data. Now what? This course is open to all of your staff members, who have been entered as either a contact or a user in LiveProcess. It provides a quick introduction on what to expect if you are a contact. We will discuss the types of s you will receive, where the s will come from, what to do with the and more importantly what not to do with the . COMM P1: CLICK: One Click Codes Learn how to call a code in your facility. Codes Operators, Nurses, Emergency team members should plan to attend this short class to learn how easy it is to call a code. The session will also cover receiving a code, and monitoring and clearing a code. COMM P2: Notifications This session will focus on Sending Notifications. We will review how to select recipients, enter custom responses and select delivery methods. We will also cover monitoring response and sending follow up messages. LiveProcess elearning Courses Page 4 of 7

5 COMM P3: Event Log You will learn how to post messages including resource and task requests. Replying to posts and how to filter discussions and searching through the log is also included. COMM P4: Best Practices for Mobilizing Your Staff The course will concentrate on the best methods to communication and mobilize your staff for any situation. Use of codes and notifications will be discussed and when is the best situation to which method. Date Taken: / / LiveProcess elearning Courses Page 5 of 7

6 Use Case Series Designed for staff members to learn specific examples of how LiveProcess can be used to plan, mobilize, coordinate and track situations. Use Case 1: How to use LiveProcess when you have a staff shortage Did you know that you can use LiveProcess for more than just big emergencies? The course will walk through all the components of the system that are used to notify staff of shortages and request coverage. You will learn how to create contact groups and send messages with responses. Use Case 2: Learn how to use LiveProcess when you experience an EMR Outage This course is designed to walk through planning, mobilizing and coordinating staff when you have a planned or unplanned outage of a critical IT system such as an EMR. LiveProcess elearning Courses Page 6 of 7

7 LiveProcess elearning Certificate Once you have completed all the courses appropriate to your user role, in a copy of the completed form and we will mail you a LiveProcess elearning Certificate. Please also complete the following information: Attendee Name: Organization: User Role: Address: Mailing Address: LiveProcess elearning Courses Page 7 of 7