DPS Quick Guide. Obtaining a User ID & Password

Transcription

1 DPS Quick Guide Obtaining a User ID & Password April

2 This is the move.mil homepage. From here you can log in to your DPS account, find resources and other information. To get started, click the red words First Time Users Click Here! under the New to Move.mil header. 2

3 Checking Browser Compatibility Before requesting a password or logging in to DPS, you should ensure your Personal Computer is compatible with DPS. Move.mil has made it easy to check for PC compatibility. Click the grey boxed labeled Check Your Browser. The check is run very quickly; you won t be able to see the check. If your system is compatible, a message will show up underneath the Check Your Browser button (shown below). 3

4 Eligibility to use DPS The next step is to determine whether you are eligible to use DPS for your selfcounseling. Click the emblem for your branch of service to determine whether you are eligible. When you click on the USN emblem, an explanation of who should NOT be using DPS will appear along with two links. The first link is to continue and create a DPS account; the second link allows you to locate your nearest Personal Property/Transportation Office. Click to continue creating an account. Note: You may also click the words Obtain User ID and Password in the menu on the left (item number 3). 4

5 ETA Registration All fields require input Do not attach a Certificate Save your security questions When finished entering information, click Submit 5

6 Confirmation You will next be asked to confirm your . Check the box and click OK After confirming your , you will see a message that contains your new User ID (note: we have removed the User ID number on this screenshot to maintain PII); the message shows you have been approved to access DPS and informs you that an was sent to the address of registration. If you do not receive an notifying you that your account has been activated, contact the DPS System Response Center (SRC). They are available 24/7 to assist you with your password issues. Their toll-free phone number is option 6. 6

7 Activation You will receive an from the DPS Administrator that contains your new User ID and a link to obtain your access key. Click the link or copy and paste into your browser. If you have difficulty accessing the link, follow the alternative steps provided in your . TIP: Your User ID is unique to you and not the same as your original approval notification; please make note of your new User ID. 7

8 Password Click Accept button to acknowledge DOD Security Banner. Your User ID is already populated. Enter the code shown (not case sensitive) and click Next. 8

9 Password, cont. Provide the answers to the two randomly selected security questions. Click Next. TIP: If you do not remember the answers to the questions, you may click the Change Questions button. You will be prompted to create and set a New Password. Passwords must be at least 15 characters, contain two uppercase letters, two lowercase letters, two numbers and two special characters. SAVE YOUR PASSWORD! Write it down and keep in a safe place. 9

10 Password, cont. If the password you created meets all the criteria described in the list, each item will have a green checkmark next to it. Click Set Password. SAVE YOUR PASSWORD! Write it down and keep in a safe place. You will receive confirmation that your password has been changed Click Return to Login 10

11 Logging In Did you TURN OFF your popup blockers? Before logging in, you must turn off your popup blockers. Directions for turning off popup blockers for all compatible browsers appear on the next screens. If you HAVE turned off your popup blockers, please skip to slide

12 Turning Off Pop Ups for Internet Explorer Open Internet Explorer Go to Tools Hover your mouse over the words Pop up Blocker Click Turn OFF Pop-up Blocker 12

13 Turning Off Pop Ups for Firefox Select "Tools" from the top of your Firefox window. Choose "Options" from the drop-down menu. Select the "Content" tab. Uncheck the box next to "Block pop-up windows" to disable this feature. Press the "OK" button at the bottom of the "Options" window. 13

14 Turning Off Pop Ups for Safari Click the "Safari" menu Click "Preferences" Click the "Security" tab Click the "Block Pop-up Windows" check-box and clear its checkmark. Close the Preferences dialog box. OR (as shown on the right) Launch Safari. Click the "Safari" menu on the top, Click "Block Pop-up windows" to uncheck it. 14

15 Logging In Once you have your popup blockers turned off, Enter your User Id & Password. Click Next. 15

16 Acknowledge Acceptable Use Policy Read ETA Acceptable Use Policy. Click Accept. 16

17 DPS Your DPS Homepage should automatically open in a new tab; if not, check to make sure popup blockers are turned off correctly. If popup blockers ARE turned off (but you re still at the ETA Login page), under My Approved Applications click the words Defense Personal Property System (DPS). 17

18 DPS Homepage NEW USERS: this is a sample of your DPS Homepage. Before beginning the application process you MUST acknowledge Branch of Service Information Click the blue words United States Navy specific information Note: the words will change depending on your branch of service (i.e. Navy, Air Force, Army, USMC, USCG) 18

19 Branch Of Service Information (BOS) A new tab will open on top of your DPS page. This page contains information on who can/cannot use DPS as well as other important information for Navy members. Once you have read through the information, you may close the tab and return to your DPS application. 19

20 Acknowledgement 1. Check the box next to the words I have reviewed. 2. Click Create Profile 20

21 Customer Profile!!WARNING!! Before you can submit your application for a move request, you MUST create/update your profile information. Please see our guide Creating a Profile & Entering Orders Information for the next step in the process 21

22 Provide Supporting Documents Documents needed to support application: Orders (including any amendments/modifications) Power of Attorney (if someone other than the member is signing documents) If requesting a basic HHG shipment, a Unaccompanied Baggage (UB) Shipment or a Non-Temporary Storage (NTS) shipment, members must provide signed DD Forms 1299 & 1797 (available for printing at the end of the application process). Other documents upon request can include page 2 s, Enlistment Contracts/Letters, vehicle or motorcycle registrations, DD 214 (if separating or retiring), etc. WARNING!!! Your submitted application CANNOT be processed and your move will not be booked until you provide supporting documentation AFTER completing your DPS application. 22

23 Customer Satisfaction Survey (CSS) GRRRR!! WORST move EVER!!! Yayyyy!! Best Move EVER!!! The Military Surface Deployment and Distribution Command, (SDDC), is responsible for approving and monitoring the performance of moving companies in the DOD Personal Property Program called DP3. In order to provide quality service, your participation in evaluating your moving experience is essential. This evaluation has a direct impact on all future DOD household goods shipments. As part of DP3 s best value acquisition process, the CSS scores for each moving company affects how many shipments each company receives in the future. All moving companies are re-scored multiple times per year, so your evaluation will have an immediate impact on how many shipments your company will be awarded throughout the year. Whether you have a good or bad move, the CSS is a vital component of DP3 and is your best way of helping SDDC improve future moves for you, your fellow service members and your families. 23

24 Links NAVSUP Household Good Portal: JTR: NAVSUP P 490: DOD Household Goods Portal: POV Locator: Shipping a POV: Storing a POV: Weight Estimator Form: It s Your Move Booklet: How to Read Navy Orders : 24

25 SERVICE INSTRUCTIONS Navy: NAVSUP P 490: Air Force: AFI : Marine Corps: P : 25

26 For additional information or assistance: Air Force: Navy: