ComplianceOne Solution. Deposit Operations Training Guide

Transcription

1 ComplianceOne Solution Deposit Operations Training Guide

2 This publication was written for ComplianceOne. Publication Information/Version Deposit Operations Training Guide Revision: January 1, 2014 Material Number: Distributed Subject to Terms of a License or other Agreement The contents of this publication, including its appendices, exhibits, and other attachments, as updated or revised, are highly confidential and proprietary to Wolters Kluwer Financial Services, Inc. or its subsidiaries or affiliates ( Wolters Kluwer Financial Services ). This publication is distributed pursuant to a Non-Disclosure Agreement, Evaluation Agreement, License Agreement and/or other similar agreement(s) with Wolters Kluwer Financial Services, Inc. or its subsidiary or affiliate. Unless otherwise specifically provided in such agreement(s), the reproduction of this publication is strictly prohibited. Use and distribution of this publication are also subject to the responsibilities and obligations of such agreement(s), which require confidential treatment of this publication and its contents. Information in this guide is subject to change without notice and does not represent a commitment on the part of Wolters Kluwer Financial Services. Do Not Reproduce or Transmit Unless otherwise specifically authorized in the agreement or license under which this publication has been provided, no part of this publication may be posted, played, transmitted, distributed, copied or reproduced in any form or by any means, electronic or mechanical, including photocopying, recording, or retaining on any information storage and retrieval system, without prior written permission from Wolters Kluwer Financial Services. Requests for permission to reproduce content should be directed to Wolters Kluwer Financial Services, Inc., Corporate Legal Department, by telephone at Not a Substitute for Legal Advice This publication is intended to provide accurate and authoritative information about the subject matter covered based upon information available at the time of publication. Examples given in this publication are for illustrative purposes only. Development of this publication and the software (including forms, disclosures, reports, and other documents generated by the software) or other products that it describes was based on Wolters Kluwer Financial Services' understanding of various laws, regulations and commentaries. Wolters Kluwer Financial Services cannot and does not guarantee that its understanding is correct. This publication is not intended, and should not be used, as a substitute for legal, accounting, or other professional advice. Wolters Kluwer Financial Services is not engaged in providing legal, accounting or other professional services. If legal or other professional assistance is required, you should seek the services of a competent professional. We encourage you to seek the advice of your own attorney concerning all legal issues involving the use of this publication and any products described in this publication. If your interpretations or your counsel s interpretations are contrary to those expressed in this publication, you should of course, follow your/your counsel s interpretations. The following notice is required by law: WOLTERS KLUWER FINANCIAL SERVICES PRODUCTS AND SERVICES ARE NOT A SUBSTITUTE FOR THE ADVICE OF AN ATTORNEY. Warranty Disclaimer Except only for the warranties (if any) expressly set forth in the agreement(s) under which this publication is provided (i.e., your agreement or license for the described product), this publication is provided as is, and Wolters Kluwer Financial Services makes no warranty, express, implied, by description, by sample or otherwise, and in particular and without limitation, makes no implied warranties of merchantability or fitness for purpose. No modifications to this Warranty Disclaimer are authorized unless in writing and signed by the President or a Vice President of the Wolters Kluwer Financial Services entity licensing the product described in this publication. Attributions and Acknowledgements ComplianceOne is a trademark of Wolters Kluwer Financial Services, Inc. All other trademarks are the property of their respective owners. Copyright Information 2014 Wolters Kluwer Financial Services, St. Cloud, Minnesota This publication is the confidential information of Wolters Kluwer Financial Services. Distribution of this publication is subject to restrictions in the license or agreement under which this publication is provided to authorized Wolters Kluwer Financial Institution customers. All rights reserved. ii

3 Table of Contents Introduction to ComplianceOne... 1 Logon... 2 Main Menu... 2 Toolbar Buttons... 3 ComplianceOne Help... 4 Software Support... 5 Consumer Accounts... 7 Open a Joint Checking Account... 9 Open a Joint Certificate of Deposit with a Separate Beneficiary Print a Safe Deposit Agreement with Party Information Non-Consumer Accounts Open a Business Account IRA/HSA/CESA Accounts Open a IRA/HSA/CESA Account Additional Tasks Print a Rate Sheet Search the Account Database Calculate an APY Attach a Memo to an Account Print a Form Print a Disclosure Produce a "What If" Calculation SupportLine Information iii

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5 Introduction to ComplianceOne Objectives This lesson includes the following tasks: Log on to ComplianceOne. Understand toolbar functionality. Become familiar with Help resources. Toolbar buttons provide quick access to functions like putting an account on hold or printing disclosures without opening an account. Deposit Operations Training Guide 1

6 Logon A User Name: The user name and password are not case sensitive. B Password: Passwords must contain at least one letter and one number. Main Menu 2 Deposit Operations Training Guide

7 Toolbar Buttons Buttons Description Retrieve an existing account: Retrieves an existing account from the database. Calculator: Produces an APY calculation. Add or retrieve a memo for the current account: Attaches a memo or notes to a transaction. Miscellaneous Documents: Provides access to additional documents. Upload: Uploads transaction information to a host or core system and other interfaces. Disclosures: Prints disclosures without opening an account. What If?: Produces examples of investment choices. Put Account on hold: Places an account on hold so you can work with another account. Select an organization: Determines the organization's name and address that prints on documents. Reset and prepare for a new customer: Saves the transaction in the database and clears the display for a new transaction. Deposit Operations Training Guide 3

8 ComplianceOne Help A ComplianceOne FAQ: Provides access to questions frequently-asked by ComplianceOne users. B Search: To search for a topic, select a tab and search: Contents: Expand contents and search for a topic. Index: Enter a keyword. Search: Enter your question and click Go. Glossary: Select a term. C Item-Specific Help: Select an item and press the F1 key for item-specific help. 4 Deposit Operations Training Guide

9 Software Support Select About ComplianceOne Deposits from the Help menu for information about contacting SupportLine, our software support. Support Contact Information Visit for training information, FAQs, enhancement request forms, release notes, downloads, and more. Phone Software Support (Monday Friday, 7 A.M. 7 P.M. CT) at , Ext Software Support at ComplianceOneSupport@wolterskluwer.com. There may be situations where you provide or are asked to provide data to Wolters Kluwer Financial Services for assistance in troubleshooting, implementation, or the delivery of professional services. When doing so, do not provide actual live data of your customers. Provide sample, fake data that is representative of the issue you are experiencing. E-Newsletter Visit to sign up for the ComplianceHeadquarters Newsletter (Weekly) e-newsletter. Software Notification Service Visit alerts.wolterskluwerfs.com to subscribe to timely notifications about our software updates. It is an efficient way to stay up-to-date with our products. Deposit Operations Training Guide 5

10 Notes 6 Deposit Operations Training Guide

11 Consumer Accounts Objectives This lesson includes the following tasks: Open a joint checking account. Open a joint Certificate of Deposit account with a separate beneficiary. Print a Safe Deposit Box Agreement. Open multiple accounts for the same customer. If you have purchased a credit reporting interface, you can pull a report directly from ComplianceOne. Deposit Operations Training Guide 7

12 Notes A Enter Party Information fields by the following methods: Manually enter (type) data. Enter the social security number to look up the matching record. Retrieve a record from the ComplianceOne database. Retrieve a record from the mainframe database if your system interfaces with a host system. B C Party Information The Party Information section allows you to enter one party for an individual account or the first two parties on a joint account. Additional parties for a joint account are added using the Add Party to Account button on the Account Information window. Required Signers: The number of required signers will print on the Signature Card in the Number of Signatures Required for Withdrawal field. 8 Deposit Operations Training Guide

13 Open a Joint Checking Account 1. Click the Organization Selection button and select the appropriate location if applicable. 2. Click the Party Information button. 3. Select the party type from the drop-down list. (e.g., individual, joint, etc.) 4. Complete the Party tab. Select Retrieve from Database from the Retrieve menu and add an existing party. or Enter information for a new account holder. Deposit Operations Training Guide 9

14 Notes A Employer tab: Employer Information prints on the Party Identification Information Report. The first current employer's name will print on the Multipurpose, Multi-Party Signature Card (MPMP). B Prev. Inst. tab: Information entered in the Previous Financial Institution option prints on the Party Identification Information Report. The organization's name will print on the Multipurpose, Multi-Party Signature Card (MPMP). 10 Deposit Operations Training Guide

15 5. Select the Employer tab and complete the information. Change the number of employers to enter information for more than one employer. 6. Select the Prev. Inst tab and complete the information. Deposit Operations Training Guide 11

16 Notes Credit Report Tab A Credit Report tab: Only available if your organization purchased a credit bureau interface. B Credit Bureau menu Print the credit report by selecting Show Credit Report from the Credit Report menu. Click the Printer button. Provide a customer copy by selecting Show Credit Report-Consumer Copy from the Credit Report menu. Click the Printer button. C Joint Credit Report: To pull a joint credit report, enter the joint party and select the Spouse option on the Party tab. CIP Tab D CIP information: Information entered in the Customer Identification section and the Mother's Maiden Name print on the Information Report. Information on the CIP tab (excluding Mother's Maiden Name) also prints to the Multipurpose, Multi-Party Signature Card (MPMP). 12 Deposit Operations Training Guide

17 7. Select the Credit Report tab and complete the information. If you have not purchased a credit bureau interface, proceed to step Select the CIP tab and complete the information. Deposit Operations Training Guide 13

18 Notes A Spouse If you are using a credit-reporting interface and select the Spouse option, a joint credit report is pulled. Select the Spouse option to copy the last name, address, and home phone information from Party Deposit Operations Training Guide

19 9. Re-select the Party tab. 10. Click the Party 2 Info button. 11. Complete the information on each tab. 12. When complete, click the Forward Arrow button. 13. Click the Account Selection Forms Printing button. Deposit Operations Training Guide 15

20 Notes A Date Fields: Click the button to the left of a date option to select the appropriate date from the calendar. B Revision Date Prints in the Date area on the first page of the Signature Card. Adds a reference on the Signature Card indicating this card replaces a previous agreement. C Account Title To access and change the information in this option, click the Override button. Prints on documentation such as the Signature Card. The account title can be changed when previewing the documents. If you upload to your host or core system, it is not recommended to override and change the account title. D Card Type If ATM Card or DEBIT Card is selected for a consumer transaction, the Consumer Service Account Application (Card-APP) is selected. If ATM Card or DEBIT Card is selected for a non-consumer transaction, the Business Purpose Account Service Application (Card-APP-B) is selected. The Services Requested section on the Signature Card will be partially completed. You will need to identify the number of cards requested. E Overdraft Opt-In Only applicable if Debit Card or ATM Card is selected in the Card Type drop-down list. Select this option to indicate the opt-in for the overdraft services. The Overdraft Services Notice and Opt-In (OCOPTINNOT-S) and Overdraft Services Opt-In Confirmation (CON- SENT) documents are selected. F Add Party to Account: Use the Add Party to Account button to add additional parties to the account. (e.g., Account Owners, Authorized Signers, Beneficiaries, etc.) For joint accounts, the first two parties should be defined in Party Information and not at this location. 16 Deposit Operations Training Guide

21 14. Select the Checking tab. 15. Select the applicable product. 16. Select the Account Number Generation Applies option and select a range if applicable. 17. Click the Open Account button. 18. Complete the General tab. Deposit Operations Training Guide 17

22 Notes A Deposit Source Prints on the Signature Card and the Party Identification Information Report. If the Cash-New Money option is selected and the deposit amount is greater than $10,000, the Currency Transaction Report is selected. B Why Did Party Choose the Organization: Used for internal purpose only. C Blue/Black text: Documents displayed in blue text are required. Documemts displayed in black text are optional. D To select/unselect all documents Click the Document Selection checkbox. This will unselect all the documents allowing you to select the documents you want. You can also select Select All Documents, Select All Required Documents, or Unselect All Documents from the Options menu. E Data Entry Indicator A blue icon indicates the document may contain additional data entry, but the data has not been saved. A shaded blue icon indicates additional data was entered and saved. If there is no icon, the document does not include any additional data entry fields. F Document Preparation Buttons Add Documents: Allows you to add a document to the transaction. ComplianceOne does not restrict the documents that can be added to a transaction. Validation to determine if a document is appropriate is not performed on manually-added documents. Tasks: Displays a list of tasks associated with the transaction. Contact Software Support if you would like to set up custom tasks. Preview: Displays the preview/data entry windows for each selected document. E-Sign: Allows you to capture signatures for the documents that support electronic signatures. This option is only available if your organization has chosen to use this feature. Print: Prints the selected documents. Allows you to send the documents electronically as unencrypted PDF files. Access to this button must be granted in the administration function. 18 Deposit Operations Training Guide

23 19. Click the Others tab and complete the information. Click the Forward Arrow button. 20. Select the documents you want to prepare. Uncheck/check each document. or Click the check box at the top of the column to uncheck all. Check the documents you want to preview. 21. Click the Preview button. Deposit Operations Training Guide 19

24 Notes A Modify You must be given appropriate rights in the administration function to modify documents. Click the Modify button that appears on some documents to modify text. Only use this button with approval from your organization's compliance officer. Use the Restore button that appears after clicking the Modify button to restore the original text. All modifications are at the user's discretion and are not covered by the Wolters Kluwer Financial Services compliance warranty. Microsoft Word must be installed on each client to modify dynamic documents. 20 Deposit Operations Training Guide

25 22. Complete each document as applicable. Complete data entry. Click the Save button. Click the Exit button. Deposit Operations Training Guide 21

26 Notes A Print: The Print button sends the document to the printer selected in the Printer Selection list accessed from the Main menu. 22 Deposit Operations Training Guide

27 23. Select the documents you want to print or send by . Uncheck/check each document. or Click the check box at the top of the column to uncheck all. Check the documents you want to print. 24. Click the Print or button and complete the tasks. Click the Forward Arrow button. Deposit Operations Training Guide 23

28 Notes A Multiple accounts can be opened during the same session if the ownership type (e.g. joint) is the same for all accounts. B Autoselect the ACH-DD: If checked, the Authorization for Automatic (Direct) Deposit will be selected. C Autoselect the ACH Origination: If checked, the ACH Origination Agreement will be selected. D Autoselect the Funds Transfer Agreement: If checked, the Funds Transfer Agreement (FTAA-LAZ) will be selected. 24 Deposit Operations Training Guide

29 Open a Joint Certificate of Deposit with a Separate Beneficiary 1. Select the CD tab. 2. Select a product. 3. Select the Account Number Generation Applies option and select a range if applicable. 4. Click the Open Account button. 5. Click the Add Party to Account button. Deposit Operations Training Guide 25

30 Notes A Secondary Names: To modify or delete, select the name and click the Modify Party Info or Delete Party from Account button. 26 Deposit Operations Training Guide

31 6. Select the ownership type from the drop-down list on the Party tab. 7. Complete the Party, Employer, Prev. Inst., Credit Report, and CIP tabs as applicable. 8. Click the Forward Arrow button. 9. Complete the General tab. Deposit Operations Training Guide 27

32 Notes 28 Deposit Operations Training Guide

33 10. Select the Method of Payment tab and complete the information. 11. Select the Rate tab. Select the Rate Info tab and complete the information. Deposit Operations Training Guide 29

34 Notes 30 Deposit Operations Training Guide

35 12. Select the Tier Info tab and complete the information. 13. Select the Others tab and complete the information. Click the Forward Arrow button. Deposit Operations Training Guide 31

36 Notes 32 Deposit Operations Training Guide

37 14. Prepare and print the applicable documents. 15. Click the Forward Arrow button. Deposit Operations Training Guide 33

38 Notes 34 Deposit Operations Training Guide

39 Print a Safe Deposit Agreement with Party Information 1. Select the Other tab. 2. Select the Safe Deposit product. 3. Click the Open Account button. Deposit Operations Training Guide 35

40 Notes A Account Number: Only enter the box number. If you enter the box number and size, uploading may not be accurate. B Amount: This information defaults to the Initial Annual Rent field on the Safe Deposit Box Lease document. 36 Deposit Operations Training Guide

41 4. Complete the General tab. 5. Select the Others tab and complete the information. 6. Click the Forward Arrow button. 7. Prepare and print the applicable documents. 8. Click the Forward Arrow button. 9. Click the Forward Arrow button again to return to the Main Menu. 10. Click the Upload button to upload the account to your core/host system if applicable. 11. Click the Reset and Prepare for New Customer button. Deposit Operations Training Guide 37

42 Notes 38 Deposit Operations Training Guide

43 Non-Consumer Accounts Objective This lesson includes the following task: Open a business account with authorized signers and complete the authorization. Up to four signers can print on a Signature Card. Additional signers (more than four) will print on an Addendum. Deposit Operations Training Guide 39

44 Notes A Certification Regarding Internet Gambling: If selected, the Certification Regarding Internet Gambling (CRIB) will be selected. The document indicates the entity does not engage in Internet gambling according to Reg GG requirements. B Money Services Business Checklist: If selected, the Money Services Business Checklist (MSB-CHECK) will be selected. 40 Deposit Operations Training Guide

45 Open a Business Account 1. Click the Organization Selection button and select the appropriate location if applicable. 2. Click the Party Information button. 3. Select the party type from the drop-down list. (e.g., corporation, limited liability partnership, etc.) 4. Complete the Party tab. Select Retrieve from Database from the Retrieve menu and add an existing party. or Enter information for a new account holder. Deposit Operations Training Guide 41

46 Notes A Signers tab Signers appear on the Signature card in the order they are entered here. Up to 4 signers can appear on the Signature Card. Additional signers will appear on a Signature-Addendum. B Party tab Select an appropriate option from the Title drop-down list or enter a title. If Secretary is selected in the Title drop-down list, the signer s name and title prints in the Certification section of the Entity Authorization. If a secretary is not defined, the first signer will print. 42 Deposit Operations Training Guide

47 5. Select the Signers tab. Click the Add button. 6. Complete the Party tab for the signer. 7. Complete the remaining tabs. 8. Click the Forward Arrow button. Deposit Operations Training Guide 43

48 9. Complete the CIP tab. Click the Forward Arrow button. 10. Click the Account Selection Forms Printing button. 44 Deposit Operations Training Guide

49 11. Select the appropriate product tab. 12. Select the appropriate account. 13. Select the Account Number Generation Applies option and select a range if applicable. 14. Click the Open Account button. 15. Complete the General tab. Deposit Operations Training Guide 45

50 16. Select the Method of Payment tab and complete the information if applicable. 17. Select the Rate tab. Complete the Rate Info tab if applicable. 46 Deposit Operations Training Guide

51 18. Select the Tier Info tab and complete the information if applicable. 19. Select the Others tab and complete the information. 20. Click the Forward Arrow button. Deposit Operations Training Guide 47

52 21. Prepare and print the applicable documents. 22. Click the Forward Arrow button. 23. Click the Forward Arrow button again to return to the Main Menu. 24. Click the Upload button to upload the account to your core/host system if applicable. 25. Click the Reset and Prepare for a new customer button. 48 Deposit Operations Training Guide

53 IRA/HSA/CESA Accounts Objective This lesson includes the following task: Open a new IRA/HSA/CESA plan. ComplianceOne allows you to add deposits to a new or existing IRA/HSA/CESA account and selects the appropriate documents. Deposit Operations Training Guide 49

54 Notes A Open a new IRA/HSA/CESA plan: Provides the forms necessary to establish an IRA, HSA, or CESA. ComplianceOne will automatically select the plan organizer along with the account opening documents. B Deposit assets into a new IRA/HSA/CESA investment: Allows the IRA/HSA/CESA owner to make a contribution to an established IRA/HSA/CESA. The new contribution is deposited into an investment that is separate from any other investments already in the IRA/HSA/CESA. ComplianceOne will automatically select the account opening documents along with the IRA Contribution Instructions. C Deposit assets into an existing IRA/HSA/CESA investment: Used when an IRA/HSA/CESA owner wants to make a contribution into an existing IRA/HSA/CESA investment. ComplianceOne will automatically select the Contribution Instructions. 50 Deposit Operations Training Guide

55 Open a IRA/HSA/CESA Account 1. Click the Party Information button on the Main Menu. 2. Complete the information on all the tabs and click the Forward Arrow button. 3. Click the Account Selection Forms Printing button. 4. Select the IRA tab and select the product. 5. Select the Account Number Generation Applies option and select a range if applicable. 6. Click the Open Account button. 7. Select the Open a new IRA/HSA/CESA plan (with new investment) option. 8. Complete the IRA/HSA/CESA tab. 9. Click the Add Party to Account button as applicable. Deposit Operations Training Guide 51

56 Notes A Relationship and Percentage: This information is specific to the IRA/HSA/CESA beneficiary and contingent beneficiary and prints on the application. 52 Deposit Operations Training Guide

57 10. Select an option from the Party Type drop-down list. 11. Complete the Party information. 12. Click the Forward Arrow button. 13. Complete the General, Method of Payment, Rate, and Others tabs as applicable. 14. Click the Forward Arrow button. 15. Preview and print the documents. 16. Click the Forward Arrow. 17. Click the Forward Arrow button again to return to the Main Menu. 18. Click the Upload button to upload the account to your core/host system if applicable. 19. Click the Reset and Prepare for a new customer button. Deposit Operations Training Guide 53

58 Notes 54 Deposit Operations Training Guide

59 Additional Tasks Objectives This lesson includes the following tasks: Print a rate sheet. Search the account database. Calculate an APY. Attach a memo to an account. Print a form. Print a disclosure. Produce a "What If" calculation. ComplianceOne allows you to easily calculate a consumer's investment options by using the What If calculation button on the toolbar. Deposit Operations Training Guide 55

60 Print a Rate Sheet 1. On the Main Menu window, select Display/Print Rates from the Main menu. 2. Click the Print button. 56 Deposit Operations Training Guide

61 Search the Account Database 1. Click the Retrieve an Existing Account button on the toolbar. 2. Select a search method from the drop-down list. Complete the other search criteria. 3. Click the Search button. A Select an account from the search results to access the documents associated with the account. B Default search settings can be set up in the administration function. Deposit Operations Training Guide 57

62 Calculate an APY 1. Click the Calculator button on the toolbar. 2. Complete the Rate Info and Tier Info tabs. 58 Deposit Operations Training Guide

63 Attach a Memo to an Account 1. Click the Memo button on the toolbar. 2. Enter the memo and click the OK button. A Print the Memo To print the memo immediately, click the Print button while this box is open. If the memo is not printed while the text box is open, it will be selected with the other documents and can be printed later. B If a memo is attached to an account, the Memo button displays a partial piece of paper under the paper clip. Deposit Operations Training Guide 59

64 Print a Form 1. Click the Miscellaneous Forms button on the toolbar. 2. Enter filter criteria. 3. Select the form(s). 4. Prepare and print the form(s). A To locate a document in the list Select the applicable state in the State drop-down list to display that state's documents. Select Find from the Search menu to locate a specific document. B Printing the document Select the appropriate option to determine the information that prints on documents. Blank Form: Documents print/preview with no organization or party information. Current Info: Documents print/preview with current transaction data. Default Info: Documents print/preview with information defaulted from the ComplianceOne administration section. 60 Deposit Operations Training Guide

65 Print a Disclosure 1. Click the Disclosures button on the toolbar. 2. Select the applicable tab. 3. Select a product. 4. Click the Print Disclosures button. A Print Multiple Disclosures: Select each account until all the disclosures are included in the list on the right. Click the Print Disclosures button. B Remove an account: Select an account on the right and click the Remove button. C CD Renewal: Use the CD Renewal button to enter the CD information and generate a Maturity Notice. Deposit Operations Training Guide 61

66 Produce a "What If" Calculation 1. Click the What If button on the toolbar. 2. Enter what if criteria. 3. Click the Calculate button. The questions and answer display in red text. 4. Click the Print button to print a report of the calculation. 62 Deposit Operations Training Guide

67 SupportLine Information We provide ongoing and reliable Support Services from day one. Our experienced SupportLine team understands the technology and services you use to improve your lines of business. You can contact SupportLine with any questions about your Wolters Kluwer Financial Services electronic or software solutions. There may be situations where you provide or are asked to provide data to Wolters Kluwer Financial Services for assistance in troubleshooting, implementation, or the delivery of professional services. When doing so, do not provide actual live data of your customers. Provide sample, fake data that is representative of the issue you are experiencing. To contact SupportLine by telephone, call and follow the menu prompts to reach specific product support, or select menu option 9 and enter the seven-digit product extension for live assistance. A list of product extensions can be found on our Software Support website on the SupportLine Information page at SupportLine telephone services are available Monday Friday (excluding Federal Holidays) from 7:00 A.M. 7:00 P.M. (CT). Please have your customer number ready before calling. If you don t know your customer number, ask the SupportLine service member to provide it for future reference. Support: A list of product addresses can also be located on the SupportLine Information page at Our Software Notification Service delivers timely notifications about updates to many of our software products. Visit our Software Notification Service page at Alerts.WoltersKluwerFS.com to subscribe. You ll then receive a link to your personal profile page to specify your preferences. It s an efficient way to stay up-to-date with our products. We re committed to your satisfaction. You can depend on our SupportLine staff to answer your questions related to the use of our software applications. Visit our Software Support website at for downloads, documentation and additional information. Deposit Operations Training Guide 63

68 Notes 64 Deposit Operations Training Guide